SLS Barcelona 5 stars

Customer review rating (ALL Rating) 4.4/5 404 reviews

SLS Barcelona - Image 1
SLS Barcelona - Image 2
SLS Barcelona - Image 3
SLS Barcelona - Image 4
Carrer de la Pau 2, Port Forum, 08930 BARCELONA, Spain

Description

Hotel extras

  • Six unique culinary and bar concepts redefining the scene

  • Dog friendly hotel located right by the beach with sea view.

  • A ground breaking "disruptive" and exceptional SPA experience at Halcyon. Now Open.

  • Three signature seasonal pools and one immersive jacuzzi at the spa.

  • Dramatic event spaces, including an 800m² ballroom flooded with natural light

Our accommodation(s)

Hotel location

SLS Barcelona

Carrer de la Pau 2, Port Forum
08930 BARCELONA
Spain

GPS:41.41693, 2.231271

Telephone
Fax +34 932 53 74 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  404 reviews

Customer review rating 2.5/5

Diana F. Families - Confirmed reviews ALL

As an old manager in IHG group hotels, I can certainly say that your establishment doesn’t meet any standards of 5 stars, coffee just out the offices machines of nespresso or coffee pots. When I ask for fresh juices you serve bottles ones in the breakfast bugget , a coffee from machine it doesn’t work. I can deduct that the instructions are given to employees, I prefer where I’ve always been always stating Majestic hotel, I couldn’t stay more than one night, I wanted to try it and I did regret my stay at SLS. Deposits at reception, a rude receptionist claiming this how it works in all hotels, I can’t say her name as your staff doesn’t have names on their shirts, deposits for breaking or incidents in the room, doesn’t exist anywhere…it’s just show how this hotel has no standards, staff with no uniforms nor a code of hotels behaviours. Thanks for the worst stay ever in Barcelona, sure I don’t recommend it for this rate no way and bad service.

Dear Mrs. F., Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to read that your experience did not meet your expectations. Please accept our sincere apologies for the aspects of your stay that caused disappointment, particularly regarding breakfast service, coffee and beverage options. This is certainly not the level of service or hospitality we aim to provide. We also regret that you perceived inconsistencies in our service standards and procedures. Your comments regarding breakfast quality and presentation, as well as the handling of deposits and communication at reception, have been carefully noted and shared with the relevant departments for immediate review and improvement. Regarding the tourist tax, we would like to clarify that the tourist tax is an official tax established by the Generalitat de Catalunya and the Barcelona City Council, which applies to stays in hotels, tourist apartments, and other accommodation establishments. This charge is regulated by local authorities and is not determined by the hotel. In addition, we are very sorry that you felt the service attitude of our team did not reflect the warmth and professionalism expected in a five-star environment. While we understand your disappointment, we truly appreciate you taking the time to provide such detailed observations, as they help us identify important areas where we need to improve. Kind regards, The Quality Team

Customer review rating 1.5/5

Colin D. Families - Confirmed reviews ALL

Stay and plus and minuses. Positively, room was clean, concierge was amazing and the restaurant food, excluding the breakfast, was quite good but the service was slow. Negatively, we were overcharged on our room and despite writing calling the front desk we got no response. Ditto, SLS central reservations is even more disorganized. Would not recommend hotel.

Dear Mr. D., Thank you very much for taking the time to share your detailed feedback and for staying with us. We are pleased to hear that you enjoyed the food and wine at Lora, and we will certainly share your positive comments with the team, as well as your recognition of the experience despite the service being slow on that occasion. At the same time, we are truly sorry to read about your disappointing experience with breakfast, particularly regarding the temperature and quality of the food. Please accept our sincere apologies, as this is not the standard we aim to deliver, and we fully understand your dissatisfaction. We also acknowledge your comment regarding billing transparency. We appreciate this feedback and will review our procedures to ensure clearer communication and greater visibility of charges for our guests in order to avoid any potential misunderstandings. Furthermore, we regret that the service speed at Lora did not fully meet your expectations during your visit, and that the service received at front desk was not at a 5star hotel level. Your comments have been shared with the relevant teams for immediate review and improvement. We sincerely value your feedback, as it helps us identify areas where we must improve in order to provide a more consistent and high-quality guest experience. We hope to have the opportunity to welcome you back in the future and regain your trust. If that is the case, please, feel free to contact me directly by responding this email and I can ensure that everything goes smooth and offer you a special offer. Kind regards, The Quality Team

Customer review rating 3.0/5

Thomas M. K. Families - Confirmed reviews ALL

Service not great, not really friendly nor helpful personnel (e.g. couldn't explain me what I had to pay at check-out or why, only how much / no membership benefits / unpredictable house-keeping and not 5-star clean rooms) / ...) - But the design of the hotel was super nice...

Dear M.. K. Thank you for taking the time to share your detailed feedback following your stay with us. While we are pleased to read that you appreciated the design and overall aesthetic of the hotel, we are truly sorry to learn that your experience did not meet expectations—especially in terms of service, cleanliness, and consistency. What you describe is certainly not the standard we aim to deliver, particularly as a 5-star property. Please accept our sincere apologies for the shortcomings you encountered. The concerns you raised regarding housekeeping, room cleanliness, and the need to follow up multiple times are especially concerning, and we fully understand your frustration. This is not the level of care and attention our guests should expect, and we are addressing this directly with the relevant teams to ensure immediate improvement. We also regret that your interactions with our team did not feel helpful or welcoming, and that your check-out experience lacked clarity. Providing transparent, attentive, and personalized service is essential to us, and we clearly fell short in your case. Regarding your comments on breakfast, we appreciate your feedback and will review our offering to ensure we provide a better balance of healthy options in line with guest expectations. Your feedback is extremely valuable, as it helps us identify where we must do better. We genuinely hope to have the opportunity to restore your trust in the future and provide you with the level of experience you rightfully expected. Kind regards, The Quality Team

Customer review rating 3.0/5

Neal K. Families - Confirmed reviews ALL

On arrival concierge did not deliver bags to the room or even offer, the team were available but didn't seem very engaged, not a good first impression. First night i was unfortunately bitten by mosquitos, i informed the team via whats app the next morning, was told a repellent will be placed in room. when we returned to our room around 3pm, not only was our room not serviced there was no sign of the repellent. we messaged in the whats app group again, and were told they will send someone, even though we informed the team to send someone after 5.30 pm, at 4.45 pm someone came knocking on the door, we informed them to come back later, and then still came back again at 5pm! on return that evening again the repellent had not been placed in the room, and we have to approach the team via whats app, and eventually someone came with a plug in repellent. breakfast - even though a good variety, i feel the lack of the visibility and the team approaching guests asking if they would like freshly made egg options was disappointing, we had to find someone to request this, as well as serve our own tea and coffee, which generally for a property of your level and standard is not normal form my experience. one night we attempted to order room service, we tried for 15 mins, no answer, so we ended up ordering a take away. no instructions on safe to state there was a pre set code, normally saves are left open for you to set your own code. we asked someone to come and assist with using the steam iron, as on instructions were provided, but on one came to assist, we waiting 20 mins and then left. room - beautiful, well decorated, like the rest of the Hotel, a few suggestions: - no long mirrors in room, can easily be added on wardrobe doors no bins in the room adjustment of lighting levels poor

Dear Mr. k., Thank you very much for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you found the hotel and your room beautiful and well decorated, and we truly appreciate you highlighting this positive aspect of your experience. At the same time, we are sincerely sorry to read that many elements of your stay did not meet your expectations, particularly regarding service consistency and attention to detail. Please accept our apologies for the shortcomings you experienced upon arrival with luggage assistance, as well as the lack of engagement you perceived from our team. This is certainly not the level of hospitality we aim to provide. We are also very sorry for the inconvenience caused during your stay, including the delay in addressing the mosquito issue. We fully understand how frustrating this must have been and will be reviewing this carefully with the teams involved to ensure better coordination and responsiveness moving forward. Furthermore, your comments regarding visibility, proactivity, and service standards have been noted and shared with the relevant departments for immediate review and improvement. We also appreciate your constructive observations regarding room design details. Feedback like yours is extremely valuable as it helps us refine both service delivery and in-room experience. Regarding the safe instructions, we are already implementing a label on the safe with the instructions, I am sorry to hear that in your room it was not the case. We will review it with the maintainance team. Please rest assured that your comments will be taken seriously and addressed internally, as we are committed to improving consistency and ensuring a more seamless guest experience. We sincerely regret that your stay did not fully reflect the high standards we strive to deliver, and we hope to have the opportunity to welcome you back in the future for a much improved experience and to change your impression into a possitive one. If you decide to come back, please feel free to contact me directly, so I can ensure a smooth experience. Kind regards, The Quality Team

Customer review rating 3.0/5

Dylan O. J. Families - Confirmed reviews ALL

Could be amazing but let down by lack of detail. wrong room allocation despite uplift charged and call/email in advance. Resolved eventually but made the whole experience stressful. Was completely unnecessary and had your internal communication been better it would not have happened. Ruined the tone of our 5 day break as it took 2 days to resolve and and the last day I was still chasing emails I had sent (as requested!) for a response. There was at least one other person staying at the hotel that I was aware of with a similar room allocation issue so clearly not an isolated incident. We were contacted in advance to ask what time we would be arriving yet despite confirming we still had to wait an hour after check in time as the room wasn’t ready - in the end it wasn’t even the right room! All staff seem to be trying really hard and wanted to help but systems do not appear to be working. When ordering food, in both the restaurant and by the pool, items were wrong or not complete. Room service dessert was ordered but no spoons provided. We were woken up at 11pm being offered coffee and water! Great but not at that time with 2 kids asleep. Small details but it felt like there was always something-not what you expect in the 5star luxury hotel that is advertised. The roof top pool was not open despite it being advertised as opening when we stayed. The second restaurant was closed without notice. The food in the restaurant was absolutely delicious-we had the tagine twice! Breakfast was also very good. Location was ok but a bit far out. Overall we enjoyed our stay and this could be an amazing hotel but given it has been open for a year I feel like whatever teething problems there has been should have been sorted by now but there were aspects that were quite disappointing.

Dear Mr. J., Thank you for taking the time to share such a detailed review of your stay with us. We are truly sorry to read about the difficulties you experienced regarding your room allocation, the delays at check-in, and the subsequent issues with billing. We fully understand how frustrating and stressful this must have been, especially during what should have been a relaxing holiday. Please accept our sincere apologies for the inconvenience caused. Those days we had a pick in occupancy, therefore we experienced some delays. This is not by any mean an excuse, however, I wanted to be completely transparent with you. We understand the the cost of the up selling was removed from the bill at check out. What you describe regarding communication between departments and the handling of your requests is not the standard we aim to provide. We acknowledge that better coordination would have prevented much of the disruption you faced, and we are already reviewing these processes internally to ensure improvements are made. We are, however, pleased to hear your positive comments regarding the cleanliness of the hotel, the quality of our breakfast, and that certain members of our team, including Anna, were able to assist you during your stay. We will make sure to share your kind words with her, as we know how much effort she put into supporting you. Your feedback regarding clarity of information and operational consistency is extremely valuable and will be addressed with the relevant teams. We are sorry that these issues impacted your overall impression, especially during a family stay. While we are glad you enjoyed parts of your experience, we fully understand that the overall stay did not meet the expectations you rightly had of a 5-star hotel. We sincerely hope you will consider giving us another opportunity in the future so we can restore your trust and provide you with the seamless experience you should have received from the beginning. If you decide so, please, do not hesitate to contact me, so I can ensure a smooth experience. Kind regards, The Quality Team

Other web-users rate our hotel

  • 323 reviews 6.9/10 Location
  • 517 reviews 8.3/10 Room
  • 672 reviews 7.8/10 Service
  • 7 reviews 8.3/10 WiFi
  • 350 reviews 9.7/10 Vibe
  • 240 reviews 8.9/10 Amenities
  • 197 reviews 8.1/10 Breakfast
  • 173 reviews 8.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Barcelona
Internal rules of procedure