SLS Barcelona 5 stars

Customer review rating (ALL Rating) 4.4/5 40 reviews

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Carrer de la Pau 2, Port Forum, 08930 BARCELONA, Spain

Description

Hotel extras

  • Six unique culinary and bar concepts redefining the scene

  • Located right by the beach, facing the sea at Port Forum

  • A ground breaking "disruptive" and exceptional SPA experience. Opening early 2026

  • Three signature seasonal pools

  • Dramatic event spaces, including an 800m² ballroom flooded with natural light

Our accommodation(s)

Hotel location

SLS Barcelona

Carrer de la Pau 2, Port Forum
08930 BARCELONA
Spain

GPS:41.41693, 2.231271

Telephone
Fax +34 932 53 74 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  40 reviews

Customer review rating 2.5/5

Zhongjie Z. Business - Confirmed reviews ALL

I stayed at your hotel under the Winter Wonderland package, but unfortunately the overall experience did not meet the standards expected of a resort or a five-star property. At check-in, the front desk did not clearly explain what was included in the Winter Wonderland package, which caused confusion from the very beginning. During breakfast, most items were not clearly labeled, and refills were noticeably slow. The coffee machine was malfunctioning, yet staff did not take timely action to fix it; instead, guests were expected to operate it themselves, even while staff members were standing nearby. While waiting to be seated, another group cut in line behind us. The staff appeared indifferent and actually escorted the people who cut in ahead of us. When it was finally our turn, we were seated in an inner corner area, despite there being many available tables elsewhere. Most guests seated in that area appeared to be non-white. I am not white myself, and this raised concerns about whether unconscious bias or discriminatory treatment may have been involved, although I cannot be certain. The staff member who guided seating was a woman wearing white, possibly of South American background. In addition, I noticed that some guests were able to ask chefs to prepare dishes on the spot, yet no menu or explanation of this option was provided, which was confusing and inconsistent. The room itself had a constant loud noise resembling an external air-conditioning unit. This noise persisted even after turning off the air conditioning, significantly affecting comfort. On a weekday morning, there was only one staff member at the front desk, resulting in long waiting times. Overall, this stay did not reflect the level of service, organization, or attention to detail one would expect from a luxury resort or a five-star hotel, and it fell far short of a relaxing holiday experience.

Dear Mr. Z., Thank you for taking the time to share such detailed feedback about your stay with us. We sincerely apologize that your experience did not meet the high standards expected. Your observations are very important to us, and we take them seriously. We are truly sorry for the confusion regarding the Winter Wonderland package at check-in, as well as the issues you experienced during breakfast. We will review our procedures and ensure our team has all the information needed to avoid this happening again. Regarding the seating arrangements and the behaviour you observed, we are deeply concerned about your experience and take any perception of unfair treatment seriously. We will review this situation to avoid future misunderstandings and ensure that every guest feels welcomed and valued. We also regret the long waiting times at the front desk. We would like to be completely transparent with you. We experienced an unexpected last-minute pick-up of reservations, which unfortunately affected our operations and overall response times. This is by no means an excuse, but we felt it was important to honestly explain what occurred. Please be assured that your comments have been shared with the relevant teams to improve both service and guest experience. We hope to have the opportunity to welcome you back in the future and provide the seamless, attentive, and relaxing stay that reflects the standards of a five-star resort. Warm regards, The Quality Team

Customer review rating 1.5/5

Rayan H. Couples - Confirmed reviews ALL

I had a nice stay overall the hotel was clean, comfortable, and the staff was friendly. However, I was charged an extra amount more than 600 EUR that wasn’t clearly explained at the time. The money was eventually refunded, but the lack of clarity caused some confusion. With better communication about charges, the experience would have been even better. The staff did not know or explain the matter very well. They told to talk to the reservation team but the reservation team told me to talk to the receptionist. There was a huge lack of clarity on the billing system. Finally, when I asked why my dinner on the new year was not on the bill for All Accor status points. They said they do not know about All Accor status points system and this is a special event. This lack of communication and really bad for the 5 star hotel. Of course, my room was not upgraded as well as a platinum member because the hotel was full.

Dear Mr.H., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel clean, comfortable, and our staff friendly. However, it is unfortunate to learn about the issues you encountered with billing and communication. We understand that clarity regarding charges is crucial for our guests, and we apologize for any confusion that occurred during your stay. Your concerns regarding the communication between different teams will be taken into consideration to enhance our guest experience in the future. We truly appreciate your constructive feedback, as it helps us identify areas to improve. We hope to have the opportunity to welcome you back and provide a stay that better reflects the standards of a 5-star hotel and your expectations as a Platinum member. We remain at your disposal for any further feedback or comment. Wishing you a great New Year! Best regards, The Quality Team

Customer review rating 5.0/5

Joscha O. Couples - Confirmed reviews ALL

Beautiful, clean room, excellent and super friendly service. Will come back.

Dear Mrs. O., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful accommodations and the attentive service provided by our team. We look forward to welcoming you back in the future. Best regards, The Quality Team

Customer review rating 3.5/5

Akos S. Business - Confirmed reviews ALL

The quality of the hotel rooms is excellent: they are exceptionally clean, feel brand new, and the view is truly outstanding. Housekeeping is of a very high standard and deserves special recognition. Overall, we were very satisfied with the quality of our stay. The breakfast is of good quality; however, at this price level we have experienced significantly better offerings in other hotels of similar category. Service during the stay was flawless, but unfortunately the checkout process seriously damaged the overall experience. The attitude at the reception was unprofessional and rude. Despite their promise, the invoice has still not been sent to us by email. At checkout, we were not informed in advance that a deposit of €1,200 would be charged to our card and only released several days later, nor were we properly informed about the additional mandatory charge of €6 per person per night. None of these costs were clearly communicated beforehand or on site, which is misleading for a hotel of this price range. The hotel’s location is unfortunately very poor. It is situated directly next to a selective waste collection facility. Unpleasant odors sometimes drift into the building, and whether or not the windows can be opened depends entirely on wind direction. The environment is also extremely noisy. At this level of pricing, far better located hotels are available; personally, I would rate the location no higher than 2 out of 5. In summary, while the quality of the rooms and on-site services is high, the checkout experience, the poorly communicated additional charges, and the unfavorable surroundings left us with a distinctly bitter aftertaste.

Customer review rating 3.0/5

Ahmad H. Business - Confirmed reviews ALL

We had a couple of very rare drinks from the mini-bar in the room and the bill came to around 150. It's not about the money, but it's a five-star hotel. Don't you have any complimentary items? This was really disappointing. Breakfast was all ordinary cheese and some sweet things; we couldn't find anything hot. After 3 days, I felt nauseous. I can honestly say it's the worst breakfast I've ever had. I've been to Miramar and Hilton W hotels before and they had very good breakfasts. I wouldn't choose them again.

Dear Mr. H., Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your concerns are taken very seriously, and we apologize for the frustration caused. Regarding the breakfast, we will review our offerings to ensure they better meet the needs of our guests. Your feedback regarding our deposit procedures has also been noted. We greatly value your insights and hope to have the opportunity to welcome you back in the future, providing the high standard of service and experience that you rightfully expect. Warm regards, The Quality Team

Other web-users rate our hotel

  • 195 reviews 6.9/10 Location
  • 269 reviews 8.6/10 Room
  • 382 reviews 7.6/10 Service
  • 220 reviews 9.6/10 Vibe
  • 149 reviews 9/10 Amenities
  • 100 reviews 7.9/10 Breakfast
  • 96 reviews 8.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.