Dear Mr. M., Thank you very much for your wonderful rating and for taking the time to share your feedback with us. We are delighted to hear that you had such a great experience at SLS Barcelona and that you found our service professional, friendly and efficient. It is particularly rewarding to know that our team helped make your stay smooth, easy and pleasant. Your kind words are a wonderful encouragement to our entire team, and we truly appreciate your recognition. Thank you once again for choosing SLS Barcelona. We look forward to welcoming you back for another comfortable and seamless stay in the future. Warm regards, The Quality Team

Dear Mr. W., Thank you for your positive feedback. We are pleased to hear that you found your experience at SLS Barcelona to be very good. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, The Quality Team

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you had an overall enjoyable experience with us and that you appreciated our beautiful hotel, spacious rooms and pool areas. It is wonderful to know that you found your bed and pillows particularly comfortable, and that our Reception and Housekeeping teams contributed positively to your stay. We will be very happy to share your kind words with them. At the same time, we sincerely apologize for the shortcomings you experienced with our In-Room Dining service. Waiting 45 minutes for your pizza, is certainly not the level of service we aim to provide. We are equally sorry to hear about your experience at Cósmico. Having to repeatedly seek out our team for service, especially during a quiet early evening, is not reflective of the attentive and seamless service we strive to offer. We are, however, pleased that you enjoyed the food and truly appreciate your positive comment in this regard. Your feedback has been shared with the relevant Food & Beverage teams for their review and follow-up. Comments such as yours are invaluable in helping us identify where we need to improve and ensure a more consistent level of service across all our venues. Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to SLS Barcelona and providing you with an even more seamless experience on your next visit. Warm regards, The Quality Team

Dear Mr. E., Thank you very much for your fantastic rating and for your wonderful feedback! We are absolutely delighted to hear that you found your experience amazing and fantastic in every way. Your kind words are a great recognition of our team’s efforts and mean a lot to us. We truly hope to have the pleasure of welcoming you back for another exceptional stay! Warm regards, The Quality Team

Dear Mr. B., Thank you for taking the time to share your detailed feedback. We are very pleased to hear that you had an otherwise comfortable stay and that our team made such a positive impression on you. However, we are truly sorry to learn about the incident you experienced with one of the breakfast chairs and, above all, that you were hurt as a result. We fully understand your concern regarding the stability and safety of the chairs, and we sincerely apologise that this happened during your stay. Please be assured that we take your feedback very seriously and will review the matter with the relevant teams. We sincerely apologise for the inconvenience and concern caused, and we hope you are recovering well from the injury. Thank you again for bringing this important matter to our attention. Warm regards, The Quality Team

Dear Mr. H., Thank you for taking the time to share your feedback. We are pleased to hear that, overall, you enjoyed our hotel and had a great stay. However, we sincerely apologise for the disappointing experience you had upon arrival. We fully understand your frustration, particularly after travelling since 3:00 AM with your 8-year-old and having planned your afternoon around the expected check-in time. We regret that your room was not ready by 4:00 PM. This is certainly not the level of welcome or service you should expect from a five-star hotel. Your comments regarding the check-in experience are very important to us, and we will share them with our Front Office team to ensure that we learn from this situation and improve our arrival experience for our guests. We are truly sorry that this incident affected your first impression and left a negative feeling during what was otherwise a pleasant stay. We hope to have the opportunity to welcome you again and provide you with the five-star experience you expected from the very beginning. Warm regards, The Quality Team

Dear Mr. S., Thank you very much for your fantastic rating and for your wonderful comments! We are delighted to hear that you enjoyed our hotel, its location and views, as well as our gym and breakfast. It is especially rewarding to know that you consider our breakfast one of the best you have experienced. We also truly appreciate your constructive suggestion regarding our food options between 11:00 and 19:00. We understand your point. Your feedback is very valuable, and we will certainly share it with our Food & Beverage team as we continuously look for ways to improve and diversify our offering. Thank you again for your kind words and helpful suggestion. We hope to have the pleasure of welcoming you back for another wonderful stay! Warm regards, The Quality Team

Dear Mrs. B., Thank you very much for your fantastic rating and for sharing such wonderful feedback! We are delighted to hear that you enjoyed every part of your stay, from our professional and helpful team to your beautiful room and the quality of our food and drinks. Knowing that you had such a great experience means a lot to us. It is especially wonderful to hear that you would stay with us again. We look forward to welcoming you back and creating another memorable stay for you! Warm regards, The Quality Team

Dear Mr. K., Thank you for taking the time to share such detailed feedback regarding your stay. We sincerely apologise for the frustration and disappointment caused by the various issues you experienced. We are particularly sorry about the delays with your room readiness and the extended waiting time during both check-in and check-out. We fully understand how frustrating this must have been, especially after such a long journey from Australia and having arrived at the hotel early in the morning. We are also deeply concerned by the housekeeping incident. Entering your room despite the “Do Not Disturb” sign should not have happened, and we sincerely apologise for the shock and disruption this caused after your already exhausting journey. Regarding the €80 compensation, we have reviewed your billing and can confirm that the €80 were already deducted from the total amount of your account. We apologise for any confusion this may have caused and hope this clarification is helpful. Your comments regarding the overall organisation and the experience of being an Accor member are particularly important to us. We understand that you chose SLS Barcelona in part because of your loyalty to Accor, and we are sorry that your experience did not reflect the standards you have come to expect from the group. Please be assured that your feedback has been shared with the relevant management teams so that these points can be reviewed and addressed. We truly appreciate your loyalty as a long-standing member and regret that this stay has affected your confidence in choosing our brands. We hope that, despite this experience, we may have the opportunity to restore your trust in the future. Warm regards, The Quality Team

Dear Mr. S., Thank you very much for your fantastic rating and for your kind words! We are delighted to hear that you found our team well-educated, professional and helpful throughout your stay. Knowing that we have become your preferred hotel for future visits to Barcelona is an incredible compliment for all of us. We truly appreciate your trust and look forward to welcoming you back to SLS Barcelona on your next visit to the city! Warm regards, The Quality Team

Dear Mrs. C., Thank you so much for your fantastic rating and for taking the time to share your experience with us! We are delighted to hear that you had a lovely stay and enjoyed our beautiful hotel, immaculate facilities, pool and parking. It is wonderful to know that our team was friendly and helpful throughout your visit, and that you particularly enjoyed the poolside cocktails and lounger service. We also appreciate your feedback regarding the deposit. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to SLS Barcelona for another memorable stay! Warm regards, The Quality Team

Dear Mrs. M., Thank you very much for your rating and for taking the time to share your feedback. We are delighted to hear that you found your stay lovely, peaceful, and clean. We truly appreciate your positive comments. We are sorry, however, to hear about the lack of sunbeds at the Coral Pool. Your feedback is very valuable, and we will share it with the relevant team to review how we can improve the availability and comfort of our pool areas for all our guests. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Kind regards, The Quality Team

Dear Mrs. V., Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed our rooms, comfortable beds, soundproofing, design, signature scent, and overall facilities. We truly appreciate these positive comments. At the same time, we are sorry that other aspects of your experience did not meet the expectations you had of a five-star property. We understand your comments regarding the hotel’s surroundings and appreciate your perspective on the location. We also regret that the high occupancy levels at the pools and breakfast affected your enjoyment of the hotel. We understand that a more relaxed and exclusive atmosphere is an important part of the experience our guests expect. Regarding our team, we are particularly sorry to hear that you found the service below the standard you have experienced at other five-star hotels in Barcelona. Your comments about staffing, training, and the welcome you received are important to us, and we will share this feedback with the relevant management teams. We also understand your disappointment regarding the recognition of your Accor membership. While certain benefits, such as room upgrades and late check-out, are subject to availability, we regret that your stay did not include the level of recognition you expected. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide a warmer, more attentive experience that better reflects the standards you expect from a five-star hotel. Kind regards, The Quality Team

Dear Mrs. T., Thank you so much for your wonderful review! We are delighted to hear that you had such a comfortable and memorable stay, and especially that our team could help make your proposal celebration so special. It was our pleasure to create a romantic atmosphere for such an important occasion, and we are thrilled that you enjoyed the surprise. We truly appreciate your kind words about our staff and are delighted to know that you would choose to stay with us again. We also sincerely appreciate your feedback regarding our breakfast buffet. We are sorry to hear that it did not meet your expectations, particularly regarding the temperature and value for money. Your comments are very valuable to us, and we will certainly share them with our breakfast team as we continue to improve our offering. Thank you once again for choosing to celebrate such a special weekend with us. We hope to have the pleasure of welcoming you back for another romantic getaway in the future! Warm regards, The Quality Team

Dear Mr. B., Thank you very much for your rating and for taking the time to share your feedback. We are pleased to hear that you enjoyed the quality of our hotel and the service provided by our team. We appreciate your feedback regarding the rooftop and we will pass the feedback to the relevant teams. Thank you once again for your continued loyalty and for sharing your perspective with us. We hope to have the pleasure of welcoming you back to SLS Barcelona. Warm regards, The Quality Team

Dear Mr. R., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our team to be great and that you enjoyed the cleanliness and comfort of your room. We truly appreciate these positive comments. We are, however, sorry that the rooftop pool experience did not meet your expectations. We understand your disappointment regarding the minimum spend required for access. We also take note of your comments regarding our location, restaurant selection and your overall perception of the five-star experience. Your feedback has been shared with the relevant teams as we continue to evaluate and improve our guest offering. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an experience that better reflects the standards we strive to deliver at SLS Barcelona. Warm regards, The Quality Team