ibis Mumbai Airport 3 stars

Customer review rating (ALL Rating) 3.3/5 1,012 reviews

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ibis Mumbai Airport - Image 1
ibis Mumbai Airport - Image 2
ibis Mumbai Airport - Image 3
ibis Mumbai Airport - Image 4
Plot No F 77 Vile Parle East, Junction of Nehru Road, Western Express Highway, 400099 MUMBAI, India

Description

Hotel extras

  • 800 metres from the domestic terminal and 3.4 km from the international terminal

  • Prime location near Mumbai Airport, BKC, Jio World Convention Centre, and BEC

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon

  • Close to Bandra Kurla Complex, Juhu Beach, and Mumbai Central Railway Station

  • Airport transfers included; upgrade from INR 499 with exclusive room and stay benefits

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Our well-designed, modern Twin Rooms feature the signature Sweet Bed for exceptional sleep comfort, high-speed Wi-Fi, an OTT-enabled TV, an in-room safe, tea and coffee-making facilities, and eco-friendly bathroom amenities.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Upgrade your stay with airport transfers, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), 30% off food and soft beverages, 2 complimentary laundry items per day, and 1 complimentary beer per day

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

See availabilities

Upgrade your stay with airport transfers, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), 30% off food and soft beverages, 2 complimentary laundry items per day, and 1 complimentary beer per day

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis Mumbai Airport

Plot No F 77 Vile Parle East, Junction of Nehru Road, Western Express Highway
400099 MUMBAI
India

GPS:19.096531, 72.853314

Telephone
Fax +91 22 6716 7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

In hotel

Hotel informations

  • 148 rooms
  • One room for people with reduced mobility
  • 14 connecting rooms
  • 128 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel Additional charge

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Hotel access

Shuttle

  • BOM Additional charge
  • CHHATRAPATI SHIVAJI Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Family

Services for children

  • Green area

SPICE IT

Photo out of - SPICE IT

Guests can enjoy Indian, Continental, and authentic regional cuisines at Spice it, our multi-cuisine restaurant. Unwind with your favourite drink and a quirky selection of bar bites at the Spice it Bar.

Cooking style
International
Capacity
60
Accessibility
Accessible service
400099 Mumbai, India
Telephone +91 22 6716 7711

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Vegetarian menu

Guests can enjoy Indian, Continental, and authentic regional cuisines at Spice it, our multi-cuisine restaurant. Unwind with your favourite drink and a quirky selection of bar bites at the Spice it Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  1,012 reviews

Customer review rating 1.0/5

Vivek A. Business - Confirmed reviews ALL

Dear Vivek A., Thank you for sharing your experience regarding your recent stay with us at ibis Mumbai Airport. I sincerely regret to learn that your expectations were not met, particularly in terms of the cleanliness of your room and the quality of food provided during your stay. Your feedback about the upholstery condition and the presentation of food is important to us, and I will ensure that it is reviewed by our team. Furthermore, I apologize for the delays you experienced with the A La Carte service, as well as the issues you encountered during breakfast. We strive to maintain high standards in our food offerings, and it seems we fell short in this instance. Your comments regarding the food presentation and hygiene practices will be taken into consideration as we continually evaluate our services. We value your feedback, and I appreciate your candor. Thank you once again for bringing these matters to our attention. Amreeta Banerjee General Manager

Customer review rating 4.5/5

Vijay K. Business - Confirmed reviews ALL

Dear Vijay K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and your room comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Amreeta Banerjee General Manager

Customer review rating 3.0/5

Sandeep U. P. Business - Confirmed reviews ALL

Dear Sandeep U. P., Thank you for sharing your feedback with us. While we are pleased that you were able to check in promptly at 1:00 PM, we sincerely apologize that the condition of the room did not meet the standards you expected from ibis. We regret the inconvenience caused by the shower room door not closing properly and the non-functional shower gel dispensers. These are issues that should have been identified and resolved before the room was assigned. We have shared your feedback with our Housekeeping and Engineering teams to ensure the necessary checks are carried out more thoroughly. We truly value your feedback and understand your disappointment. We hope you will give us another opportunity to provide you with the comfortable and well-maintained stay you rightly expect from ibis. Sincerely, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Abhijit B. Business - Confirmed reviews ALL

Dear Abhijit B., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our services and hospitality, and we appreciate your special mention of Gauri. Your kind words motivate our team to continue providing excellent experiences. Amreeta Banerjee General Manager

Customer review rating 0.5/5

Deep S. Business - Confirmed reviews ALL

Dear Deep S., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you faced in receiving your dinner buffet bill. It is our policy to ensure that all billing inquiries are handled promptly, and I regret that this did not occur in your case. Your comments have been noted, and I will ensure that our team reviews this matter to enhance our service quality in the future. Thank you once again for your review. Amreeta Banerjee General Manager

Dear Vivek A., Thank you for sharing your experience regarding your recent stay with us at ibis Mumbai Airport. I sincerely regret to learn that your expectations were not met, particularly in terms of the cleanliness of your room and the quality of food provided during your stay. Your feedback about the upholstery condition and the presentation of food is important to us, and I will ensure that it is reviewed by our team. Furthermore, I apologize for the delays you experienced with the A La Carte service, as well as the issues you encountered during breakfast. We strive to maintain high standards in our food offerings, and it seems we fell short in this instance. Your comments regarding the food presentation and hygiene practices will be taken into consideration as we continually evaluate our services. We value your feedback, and I appreciate your candor. Thank you once again for bringing these matters to our attention. Amreeta Banerjee General Manager

Customer review rating 4.5/5

Vijay K. Business - Confirmed reviews ALL

A hotel is nearby airport and other activities places also nearby then well ambience actually a room is comfortable for one person superb good.

Dear Vijay K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and your room comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Amreeta Banerjee General Manager

Customer review rating 3.0/5

Sandeep U. P. Business - Confirmed reviews ALL

While I was there at 12, could get check in at 1 which is ok as the standard check in time is at 1. But the condition of the room was not ok. The shower room door wasn’t closing, the shower get dispensers were not functioning. Did not expect this from Ibis.

Dear Sandeep U. P., Thank you for sharing your feedback with us. While we are pleased that you were able to check in promptly at 1:00 PM, we sincerely apologize that the condition of the room did not meet the standards you expected from ibis. We regret the inconvenience caused by the shower room door not closing properly and the non-functional shower gel dispensers. These are issues that should have been identified and resolved before the room was assigned. We have shared your feedback with our Housekeeping and Engineering teams to ensure the necessary checks are carried out more thoroughly. We truly value your feedback and understand your disappointment. We hope you will give us another opportunity to provide you with the comfortable and well-maintained stay you rightly expect from ibis. Sincerely, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Abhijit B. Business - Confirmed reviews ALL

Everything from check-in to check-out was perfect. The service and hospitality was top notch. A special mention to Gauri from the team. Well done and keep it up

Dear Abhijit B., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our services and hospitality, and we appreciate your special mention of Gauri. Your kind words motivate our team to continue providing excellent experiences. Amreeta Banerjee General Manager

Customer review rating 0.5/5

Deep S. Business - Confirmed reviews ALL

I requested dinner buffet bill on email (paid at the time of buffet) at the time of checkout. Was told that it will be sent on email. Next day i called the reception desk remining this. Was again told that will tell team to send. Still havent received the bill. I was asked to pay 1500 through UPI. But bill not shared till now.

Dear Deep S., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you faced in receiving your dinner buffet bill. It is our policy to ensure that all billing inquiries are handled promptly, and I regret that this did not occur in your case. Your comments have been noted, and I will ensure that our team reviews this matter to enhance our service quality in the future. Thank you once again for your review. Amreeta Banerjee General Manager

Customer review rating 4.5/5

Sanjay L. Business - Confirmed reviews ALL

Comfortable

Dear Sanjay L., Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Amreeta Banerjee General Manager

Customer review rating 4.5/5

Kush S. Solo - Confirmed reviews ALL

The staff accomodated us with early check in and were very supportive

Dear Kush S., Thank you for your kind words regarding our staff and the early check-in assistance. We are delighted to hear that you had a positive experience with us and appreciate your recognition of our team's efforts. Best regards, Amreeta Banerjee General Manager

Customer review rating 3.5/5

Sunil B. N. Business - Confirmed reviews ALL

Satisfactory but the toilet size & arrangement is rather uncomfortable

Dear Sunil B. N., Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about the toilet facilities, and I understand that comfort is of utmost importance. Your observations will be taken into consideration as we strive to enhance our guest experience. Amreeta Banerjee General Manager

Customer review rating 2.0/5

Srimant A. Business - Confirmed reviews ALL

No shower, shower head was damaged, no hand towel was provided, no tissue paper was there. In food Idlis were overheated.

Dear Srimant A., Thank you for your feedback. I regret that your experience did not meet your expectations regarding room amenities and food quality. Your comments will be reviewed to enhance our services and ensure better guest satisfaction in the future. Amreeta Banerjee General Manager

Customer review rating 0.5/5

Sumeet R. Couples - Confirmed reviews ALL

Poor breakfast

Dear Sumeet R., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the air conditioning and the breakfast options. Your comments are valuable to us, and I will ensure they are addressed with the appropriate teams. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 2.0/5

Tarun K. B. Business - Confirmed reviews ALL

As above

Dear Tarun K. B., We sincerely apologize for the inconvenience caused as you were unable to avail the airport drop to T1 on 28th August morning, despite being informed that it was a complimentary service. We understand that this may have caused inconvenience, particularly while travelling to the airport. We are reviewing what went wrong to ensure such communication and service gaps are avoided in the future. We regret the inconvenience caused and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a smoother experience on your next visit. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 0.5/5

Tushar K. Business - Confirmed reviews ALL

The hotel has given me the incorrect invoice They have charged me a different bill and given me a different invoice Now they are telling don’t know how to correct the this Just really bad experience A headache you have created for me Please send me the correct invoice

Dear Tushar K., We sincerely apologize for the inconvenience caused due to the incorrect invoice and the difficulty you faced in getting it corrected. We completely understand how frustrating and inconvenient this must have been, especially after your stay. Please be assured that we are looking into the billing details on priority and we have shared the correct invoice with you . We regret that this issue was not resolved promptly when you first brought it to our attention. Thank you for bringing this to our notice, and we sincerely apologize for the experience. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 4.0/5

Pratyush S. Business - Confirmed reviews ALL

Great location, great staff. But the floor of the bathroom seemed quite flimsy. Everything else was all good.

Customer review rating 5.0/5

Madhuri A. Business - Confirmed reviews ALL

Nice cosy rooms. Great accessibility to terminal 1. Friendly staff and great services at great prices

Customer review rating 0.5/5

Ajay S. Business - Confirmed reviews ALL

We were in group almost 30-40 people still they not prepared for check in my colleague and there family suffer too much on 2 am nights with kids when we requested to open another counter for check they start misbehaving with us too rude staff

Customer review rating 0.5/5

Paramjeet G. Business - Confirmed reviews ALL

Very very disrespectful staff Behavior of staff is very bad

Customer review rating 5.0/5

Sagar S. Couples - Confirmed reviews ALL

Good

Customer review rating 4.5/5

Thomas K. K. Business - Confirmed reviews ALL

It was a good experience, well mannered professional staff from security till managers A good convenient place to stay

Customer review rating 1.0/5

Arshad A. Solo - Confirmed reviews ALL

Lots of Delay to Get the Laundry and Female Receptionist behavior also very rude types. we requested send the all bill copy over the Main Still did not Receive.

Customer review rating 4.0/5

Naman C. Business - Confirmed reviews ALL

Nice, polite and helpful staff. About rooms, they have too soft cushion which i don't personally like but most hotels have similar setup so can't complain much about it. Morning breakfast buffet is very tasty and well made. The bathroom in the room felt could be made better as the some soap dispensing bottles were not working correctly and the shower hot and cold was not working properly. Although it was manageable but hotel can look into it.

Other web-users rate our hotel

  • 614 reviews 9.6/10 Location
  • 1,153 reviews 5.1/10 Room
  • 2,221 reviews 8.2/10 Service
  • 54 reviews 7.8/10 WiFi
  • 1,192 reviews 8.4/10 Food
  • 575 reviews 6.1/10 Cleanliness
  • 497 reviews 7.4/10 Breakfast
  • 479 reviews 1.8/10 Comfort

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