Dear Graeme H., Thank you for your positive feedback. We are pleased to hear that your stay met your expectations and that our location served your needs for your early flight. We look forward to welcoming you back in the future. Best regards, ibis Birmingham Airport - NEC

Dear Linda B., Thank you for your positive feedback regarding the convenience of our location and the quality of our restaurant. We are pleased to hear that you found our hotel to be a quiet and affordable choice. Your satisfaction is important to us. best regards, ibis Birmingham Airport - NEC

Dear Jane P., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciate our location and cleanliness. Your comments about breakfast have been noted, and we will continue to strive for improvements in this area to enhance our guests' experiences. best regards, ibis Birmingham Airport - NEC

Dear Ryan K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found the check-in process efficient and our staff friendly, as well as your room to be clean and comfortable. Your satisfaction is our priority. Best regards, ibis Birmingham Airport - NEC

Dear Julie E., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found your room comfortable and that you enjoyed your dining experience with our attentive restaurant staff. It is wonderful to know that our location met your needs for easy access to the terminal. We appreciate your kind words and look forward to welcoming you back on your next visit. Best regards, ibis Birmingham Airport - NEC

Dear Outi H., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff welcoming. We apologize for the miscommunication regarding breakfast hours; while we strive to provide accurate information, there are times when discrepancies may occur. We understand how important it is for our guests to enjoy their meals before early flights and appreciate your understanding in this matter. Thank you once again for your comments. Best regards, ibis Birmingham Airport - NEC

Dear Ian P., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location and found your room satisfactory. However, we regret to learn that the check-in process did not meet your expectations. Your comments are appreciated and will be considered as we continually aim to enhance our guest experience. kind regards , ibis Birmingham Airport - NEC

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry that your stay did not meet your expectations and that you felt the room offered poor value for money. We sincerely apologise for the condition of the bathroom door and the difficulty you experienced when trying to close it. The door should operate smoothly and without excessive noise, and we regret that this was not the case during your stay. We are also sorry to hear about the damage to the inside of the door and that the basic room facilities did not provide the level of comfort you expected. Your comments have been noted and will be shared with our maintenance and management teams so that the issues can be reviewed and addressed. We understand how disappointing it is when the condition of a room affects your overall experience, and we apologise for the inconvenience caused. Kind regards, ibis Birmingham Airport - NEC

Dear guest Thank you for sharing your feedback. Whilst we are pleased that our convenient location and pleasant check-in made a positive impression, we are sincerely sorry that the issues you experienced significantly affected your stay. We apologise for the inconvenience caused by the faulty key card, the noise from the lift throughout the night, and the air conditioning not providing a suitable solution. We also regret the difficulties caused by the bathroom step, limited bedside space and sockets, and the shortage of towels. We fully appreciate how frustrating it must have been to experience such a poor night's sleep, particularly after arriving late at night. Your comments have been noted and will be shared with the relevant team so that these concerns can be reviewed. Please accept our sincere apologies that we did not provide the comfortable and restful stay you deserved. ibis birmingham airport

Dear Juana W. M., Thank you for your positive feedback regarding the value of your stay. We are pleased to know that you found our offerings satisfactory and appreciate your support. best regards, ibis Birmingham Airport - NEC

Dear Christine W., Thank you for your feedback regarding your recent stay. I apologize for the delay in reception opening and the cleanliness of the waiting area. Your comments are valuable to us, and we will ensure that our standards are addressed moving forward. Best regards, ibis Birmingham Airport - NEC

Dear Gail R., Thank you for your wonderful feedback. We are thrilled to hear that your experience was fantastic and that everything met your expectations. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, ibis Birmingham Airport - NEC

Dear Andrew D., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found our service efficient. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, ibis Birmingham Airport - NEC

Dear Guest, Thank you for taking the time to share your feedback following your two recent stays with us. Whilst I am pleased to hear that your first stay on 15th October was satisfactory, I am genuinely sorry that your return stay on 24th October was such a disappointing experience. After a long and delayed flight, I can fully appreciate how exhausted you and your husband must have been and how frustrating it was to reach your room, only to find that the key card would not allow you access. Having to make repeated trips between your room and reception, only for the problem to continue the following morning, was certainly not the experience you should have had. I am particularly sorry that our team member's response left you feeling that you were an inconvenience rather than a guest who needed assistance. We understand that many of our guests stay with us to rest before or after travelling, often at very unsociable hours, and we should always approach any problem with patience, understanding and a genuine willingness to help. The fact that the door continued to malfunction, even when our team attempted to assist, is concerning, and I apologise that a more effective solution was not offered at the time. You should not have had to repeatedly struggle to access a room that you had paid for, particularly when you were already tired from your journey. We truly regret that your second experience has overshadowed the positive impression left by your first visit. We value the trust you placed in us by choosing to stay twice within such a short period, and I am sorry that we failed to provide the consistent standard of service and care you rightly expected. Please accept my sincere apologies to both you and your husband for the frustration and inconvenience caused. Your comments have been noted, and we will use your feedback to reinforce the importance of responding to guests' concerns with empathy, professionalism and appropriate action. Kind regards,

Dear Tony R., Thank you for your positive feedback regarding our location and efficient check-in service. We appreciate your understanding regarding the condition of the carpet and will take your comments into consideration as we continually strive to improve our guest experience. best regards, ibis Birmingham Airport - NEC

Dear Chris L., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed the comfort and cleanliness of your room. It is always gratifying to know that our team’s efforts in providing helpful service are appreciated. Best regards, ibis Birmingham Airport - NEC

Dear Sharon E., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. We appreciate your comments about the bathrooms and will take them into consideration for future improvements. Best regards, ibis Birmingham Airport - NEC

Dear Tim O., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room. We hope to welcome you back for a longer visit in the future to experience more of our services. Best regards, ibis Birmingham Airport - NEC

Dear Victoria K. W., Thank you for your kind words regarding our convenient location and friendly staff. We are delighted to hear that you found your bed comfortable during your stay with us. We hope to welcome you back in the future. Best regards, ibis Birmingham Airport - NEC