Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,246 reviews

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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telephone
Fax +62 361 8480556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,246 reviews

Customer review rating 4.5/5

Julie P. Families - Confirmed reviews ALL

Lovely staff, yummy food very comfortable villa

Dear Ms. Julie P., Warmest greetings from Novotel Bali Nusa Dua - Hotel & Residences. Thank you very much for taking the time to share your detailed feedback and for awarding us such a generous overall score following your recent family stay. We are truly pleased to learn that you had an enjoyable experience and that our lovely team, delicious food, and comfortable villa contributed positively to your holiday. It is especially gratifying to know that you were highly satisfied with our breakfast selection, WiFi, cleanliness standards, sustainability efforts, and the service provided by our team. Your kind comments are sincerely appreciated and will be shared with the entire team, as they serve as great encouragement to continue delivering exceptional hospitality. We also value your constructive feedback regarding the shower operation. Please accept our apologies for any inconvenience caused. Your comment is important to us, and we will review how we can provide clearer guidance to ensure a more seamless experience for our future guests. As a valued ALL Accor Classic member, your continued trust and recommendation mean a great deal to us. It would be our pleasure to welcome you and your family back again for another memorable stay in Bali. Best Regards, Grace Luana Guest Experience Manager

Customer review rating 4.5/5

Stuart K. Families - Confirmed reviews ALL

As above

Dear Mr. Stuart K., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to complete the survey and to share your thoughtful feedback following your recent family stay with us. We truly appreciate your generous overall score of 90/100 and your kind remarks describing our location as good, our service as very good, and the resort as comfortable and affordable. It is always rewarding to know that our guests feel they have received both quality and value during their stay. We are especially pleased to see your high ratings for arrival and check-in, accommodation, cleanliness, breakfast selection, our team, and check-out experience. Receiving 100/100 for breakfast, our team, and departure is truly encouraging. Your recognition of our team’s efforts means a great deal, as we continuously strive to deliver warm, attentive, and personalized service to every guest. As a valued Classic member of ALL – Accor Live Limitless, we sincerely thank you for your loyalty. We also appreciate your honest feedback regarding the booking experience, WiFi, and loyalty programme recommendation. Please be assured that your comments are taken seriously and will be shared with the relevant departments as we continuously look for ways to enhance our guest experience, including connectivity and member benefits. We are also grateful for your positive feedback regarding our commitment to sustainability. Creating a more responsible and environmentally conscious hospitality experience is very important to us, and it is wonderful to know that our efforts are recognized. It was truly a pleasure to welcome you and your family to our resort, and we sincerely hope to have the opportunity to welcome you back from Australia for another relaxing and memorable stay in beautiful Nusa Dua. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.5/5

Firdaus W. Families - Confirmed reviews ALL

Good stay

Dear Mr. Firdaus W., Warmest greetings from Novotel Bali Nusa Dua - Hotel & Residences. Thank you very much for your kind review and for rating your recent family stay with us 90/100. We truly appreciate your continued trust as a valued Platinum member of ALL – Accor Live Limitless. We are delighted to know that you had a good stay and that our arrival experience, accommodation, cleanliness, breakfast, and overall services met your expectations. Your special mention that all staff delivered excellent hospitality means a great deal to us. Your recognition will certainly be shared with the entire team, as it motivates us to continue providing heartfelt and professional service to every guest. We are also pleased to hear that your booking experience through the ALL App was smooth and satisfying. Thank you as well for your positive feedback regarding our sustainability efforts. It was our pleasure to host you and your family, and we sincerely look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua - Hotel & Residences

Customer review rating 4.0/5

Ane A. Families - Confirmed reviews ALL

Service was awesome. Bed was super comfortable and my baby loved the portacot she slept in it so good! The whole room was nice and spacious even with the big King Bed. Was so grateful for the complimentary mineral water dispenser! My only downfall for the room was the plug, my first time in Bali so wasn’t aware their plugs were different. Would be nice to be made aware of this? We did get it sorted though, we rung reception and they said they had one for us to use, I did however find it strange that the guy said we needed to pay 50000 deposit, when we went to pick up from reception he tried to changed to 500,000 and then when we said we can only pay with our card he quickly said Nevermind as he can only take cash but still gave us the adaptor so that I found strange as if he was trying to scam us to pocket cash for himself. The lady we dealt with at the Accor table for check in was super lovely!!! The food was also good. Love that the kitchen for room service still makes some very good meals at late night hours as we didnt get into our room until midnight so that was awesome. Staff at the restaurant were lovely and welcoming and loved the atmosphere. The outside pool area was also really nice, guttered we didnt get to enjoy it more as we were too busy. We got invited to an accor vacation presentation and afterwards were gifted 2.2mil room credit for food and beverage, appreciated so much. Overall, loved our stay for our first time in Bali. Would definitely go back.

Dear Ms. Ane A., Warmest greetings from Novotel Bali Nusa Dua - Hotel & Residences. First of all, thank you very much for taking the time to share such a thoughtful and detailed review of your recent family stay with us. We are truly delighted to know that you had a comfortable first visit to Bali and that you enjoyed our spacious room, the comfort of the bed, the portacot for your baby, our late-night room service, and the warm hospitality from our restaurant team. It is especially heartwarming to hear your kind words about the lady who assisted you at the Accor desk during check-in. We will certainly share your appreciation with her, as recognition like yours means a great deal to our team. At the same time, please allow us to extend our most sincere apologies for the discomfort you experienced regarding the adaptor deposit, and for the impression that it may have felt like a scam. We truly regret that this situation caused you any doubt or concern. Kindly allow us to clarify that our team member had no intention whatsoever to mislead you. He was following our standard procedure regarding adaptor rental. We do provide universal adaptors at Reception with a refundable deposit of IDR 50,000 per adaptor. The deposit may be made either by cash or by card. Upon check-out, the full amount is returned once the adaptor is handed back. We usually recommend cash as it allows for an immediate refund; however, we absolutely accept card deposits as well when guests do not carry cash. We sincerely apologize if this was not explained clearly at the time, which understandably led to confusion. Please rest assured that we have shared your feedback with the team to ensure clearer communication moving forward, so that all procedures are explained transparently and consistently. Thank you once again for your valuable feedback and for your kind recognition of our service. It was a pleasure to host you and your family, and we truly look forward to welcoming you back for another memorable stay in the future. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Customer review rating 4.0/5

Alan B. Couples - Confirmed reviews ALL

Swimming pool the worst have experienced in a better grade hotel. Lots of black algae on the tiles and tiles missing.

Dear Mr. & Mrs. B., Warmest greetings from Novotel Bali Nusa Dua - Hotel & Residences. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your generous comments regarding our team and the quality of our food. It is most rewarding to know that you found our staff, breakfast, dining experiences, bar, fitness centre, and overall service to be top notch. Your kind recognition means a great deal to all of us. However, we are sincerely sorry to learn about your disappointment with the condition of our swimming pool. Please accept our most genuine apologies for the inconvenience caused by the missing tiles and the presence of black algae. This is certainly not the standard we strive to maintain, especially in a hotel of our category. Kindly be assured that your feedback has been immediately shared with our Engineering and Pool Maintenance teams for thorough inspection and prompt corrective action. We take your comments very seriously, and we are committed to improving the condition of our facilities to ensure a more pleasant experience for all our guests. Once again, thank you for your valuable feedback and for highlighting both the positive aspects and the areas where we need to improve. We truly hope to have the opportunity to welcome you B. in the future and restore your full confidence in us. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Other web-users rate our hotel

  • 538 reviews 9.2/10 Location
  • 1,168 reviews 6.8/10 Room
  • 1,586 reviews 9.2/10 Service
  • 44 reviews 2.7/10 WiFi
  • 442 reviews 7.1/10 Cleanliness
  • 382 reviews 8.3/10 Breakfast
  • 127 reviews 9.5/10 Wellness Area

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