Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Dear Mr. Ali A. M., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to learn that you enjoyed your experience and that you loved the resort. Knowing that every aspect of your stay, from your booking experience and arrival to the comfort of your accommodation, cleanliness, breakfast selection, Wi-Fi connection, and interactions with our team, met your expectations is incredibly rewarding for all of us. We would also like to express our sincere appreciation for your loyalty as an ALL – Accor Live Limitless Silver member. Your support and trust mean a great deal to us, and it was our absolute pleasure to have the opportunity to welcome you to Novotel Bali Nusa Dua Hotel & Residences. Receiving such an outstanding rating inspires our entire team to continue delivering memorable experiences and heartfelt hospitality to each and every guest. Thank you once again for your kind recommendation. We look forward to the pleasure of welcoming you back and creating many more wonderful memories with us in the future. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. U., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your kind and thoughtful feedback following your recent family stay with us. We are truly delighted to learn that you had such a wonderful and relaxing experience, and that you enjoyed our comfortable rooms, beautiful grounds, and dining offerings. It is particularly heartwarming to know that you were pleased with the outstanding cleanliness of your accommodation and the service provided by our team. We are also sincerely grateful for your generous ratings and for your excellent recommendation of Novotel Bali Nusa Dua to your friends, colleagues, and family. As a valued Gold member of ALL – Accor Live Limitless, your continued loyalty and support mean a great deal to us. Your positive feedback is a wonderful source of encouragement for our entire team and inspires us to continue delivering memorable experiences to our guests. Thank you once again for choosing to stay with us. It was truly our pleasure to have you and your family as our guests, and we very much look forward to welcoming you back to Novotel Bali Nusa Dua for another enjoyable and relaxing stay in the near future. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. C., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed your brief stay, particularly our food and beverages, and that the exceptional service provided by our Heartists contributed positively to your experience. At the same time, we sincerely appreciate your constructive comments regarding the room space and the pool area. We understand your concerns about the room feeling tight and the limited seating around the pool, especially during busier periods. Your feedback is valuable to us, and we will share your comments with the relevant teams as we continue to explore ways to enhance our facilities and improve the overall comfort of our guests. Thank you once again for your kind recognition of our team and for your continued loyalty as an ALL Accor Gold member. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. W., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a detailed and thoughtful review following your six-night stay with us. We are truly delighted to know that your experience was memorable and that you enjoyed the tranquil atmosphere of our resort, the spacious accommodation, comfortable bed, and the lush surroundings that provided a relaxing environment for your holiday. It is especially wonderful to hear your kind appreciation of our Heartists' hospitality. We will be delighted to share your special recognition with Pak Ngurah, Desta, Ibu Sri, Bu Tini, Mahendra, and Purna. Your kind words will certainly be a great source of encouragement for them and the entire team. We are also pleased that you appreciated our complimentary drinking water in the room and our efforts towards sustainability. It is very rewarding to know that these initiatives contributed positively to your stay and reflected our commitment to the wellbeing of both our guests and the environment. Thank you as well for your constructive feedback regarding the main menu at The Square. We have taken note of your comments concerning the variety and taste of the dishes, and we will share your feedback with our Food & Beverage team for their review and consideration. We are pleased, however, that you enjoyed the salads and desserts. Thank you once again for your generous feedback and for recommending us to others. We truly appreciate your loyalty as an ALL Accor member and look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another peaceful and enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. A., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us. We are truly delighted to learn that you had such a positive experience and that you rated your overall stay 100 out of 100, as well as giving us a perfect 10 out of 10 recommendation. It is especially pleasing to know that you appreciated the clear communication throughout your stay and that our team was able to provide prompt and helpful assistance whenever you required it. Delivering attentive, efficient, and thoughtful service is at the heart of our hospitality, and we are delighted that our Heartists were able to make your stay comfortable and enjoyable. We are also very grateful to see your excellent ratings across your accommodation, cleanliness, breakfast selection, Wi-Fi, arrival and check-in, as well as your check-out and departure experience. It is wonderful to know that you enjoyed the various facilities and services available during your stay, including our swimming pool, in-room dining, and treatment experience. Your appreciation of our sustainable food initiatives is also sincerely valued, as we remain committed to continuously strengthening our responsible and sustainable hospitality practices. We also truly appreciate your positive feedback regarding the ALL Accor loyalty programme and your willingness to recommend it to others. At the same time, we have taken note of your rating regarding the level of recognition received as an ALL member during your stay. Your feedback is important to us, and we will share your comments with the relevant team as we continue to enhance the experience and recognition we provide to our valued loyalty members. Thank you once again for your kind words, generous ratings, and for recommending Novotel Bali Nusa Dua Hotel & Residences to your friends and family. It was a genuine pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Bali in the near future for another memorable and enjoyable stay. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences