Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,285 reviews

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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telephone
Fax +62 361 8480556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,285 reviews

Customer review rating 4.5/5

Sudarshan B. Families - Confirmed reviews ALL

Fantastic property, great location. Scope for improvement in breakfast taste.

Dear Mr/s. B., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to know that you enjoyed our property, convenient location, and that your overall experience was a pleasant one. We are especially pleased to learn that our team contributed positively to your stay. Your kind recognition of Putu Candra is truly appreciated, and we will be delighted to share your compliments with him. We are certain he will be encouraged to know that his service helped make your stay memorable. At the same time, thank you for sharing your comments regarding the breakfast taste. We highly value your feedback, as it helps us identify opportunities for improvement. Please rest assured that your observations have been shared with our Culinary Team for review as we continuously strive to enhance the dining experience for all our guests. We sincerely appreciate your loyalty as an ALL – Accor Live Limitless member and are honored by your willingness to recommend both our hotel and the loyalty program to your family and friends. Thank you once again for choosing Novotel Bali Nusa Dua. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Kind regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 1.0/5

Tramy N. Families - Confirmed reviews ALL

We recently stayed at your hotel for two nights and, unfortunately, the experience fell well short of our expectations for a Novotel property and the standard typically associated with a five-star hotel. Upon check-in, staff provided a large amount of verbal information about the hotel and its services, including various internal phone numbers for different requests. However, no physical or digital reference guide was available in the room or easily accessible online. It is unrealistic to expect guests to retain all of this information immediately upon arrival, particularly when they are trying to settle in. This became particularly evident when I accidentally left my wallet at reception. I found it surprisingly difficult to contact the hotel. There was no clear online communication channel available, and despite several attempts, I was unable to reach the hotel via WhatsApp. Eventually, I had to ask a local resident to call the hotel using the reservation number listed on Google, after which I was transferred to reception. Similarly, when I required assistance with a room issue, I was unable to recall the correct internal number and had to dial a random number on the phone before reaching the appropriate department. The room itself showed clear signs of age and lacked several amenities I would normally expect. Upon arrival, no bathroom amenities were provided. It was only after we requested an extra bed that an amenity pack was supplied. There were also no complimentary coffee sachets in the room, which was surprising given that even lower-tier accommodations in Bali commonly provide this as standard. The bathroom floor was also very slippery, and no slippers were provided. I had to carefully assist my toddler when using the bathroom and was hesitant to use it freely until we purchased slippers from a local supermarket. If sustainability is a consideration behind this choice, I believe a safer alternative should be provided to ensure guest safety. Furthermore, the toilet overflowed on the first morning of our stay, and the toilet seat cover made a very loud noise when closed. In addition, maintenance work in a nearby room created persistent noise during the day, which affected the comfort of our stay. To be fair, there were some positive aspects. The hotel offers several family-friendly features, including the kids’ club, fairy floss, and colouring activities, which our children enjoyed. The breakfast buffet was satisfactory. We were provided with welcome drink vouchers, which we did not use. Usually, a welcome drink should be provided at check-in, which we have commonly experienced at other resorts in Bali. Given the nightly rate of more than AUD 200 and Bali’s strong reputation for hospitality, I expected a significantly higher standard of accommodation, service, and attention to detail than what we experienced. While this stay has now concluded, the experience has also influenced my perception of the Novotel brand more broadly and may affect my future accommodation choices. I would appreciate a response to understand whether these issues reflect the usual service standard of the property or whether our experience was an exception.

Dear Ms. Tramy N., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Bali Nusa Dua Hotel & Residences. We sincerely regret that your experience did not meet your expectations, and we would like to extend our apologies for the inconvenience you encountered during your stay. We have noted your comments regarding communication and accessibility. Please allow us to assure you that our team is available 24 hours a day to assist with any guest requests, including additional amenities or in-room assistance. We are sorry if this was not clearly communicated during your stay, and we will certainly review how we can improve the clarity of information provided upon arrival. With regard to in-room amenities, coffee and tea facilities are provided in all guest rooms and are replenished daily during housekeeping service. Should anything be missed or if additional items are required at any time, our team is always available and pleased to deliver them promptly upon request. For the welcome drink, we would like to kindly clarify that it is served at our Gourmet Bar, located near the pool area. This is part of our guest experience concept, allowing guests to enjoy a more relaxed arrival atmosphere outside the reception area. We are also very sorry to learn about the room condition concerns, bathroom issue, and maintenance noise experienced during your stay. This is not reflective of the standards we aim to maintain, and the relevant departments have been informed to ensure follow-up and corrective action is taken. We truly appreciate your recognition of our family-friendly facilities and breakfast offering, and we are glad these aspects were enjoyed by your family. Once again, please accept our sincere apologies for the shortfall in your experience. Your feedback is important to us and will be used to improve our service and facilities moving forward. We hope to have the opportunity to welcome you back in the future for a more seamless and comfortable stay. Kind Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Customer review rating 3.5/5

Lachlan W. Families - Confirmed reviews ALL

Great accommodation huge four bedroom apartment and balcony, please be very careful on the balconies as our son nearly went over the balcony off the 4th floor with a broken upright in the balcony timberwork.

Customer review rating 4.0/5

Robert K. Couples - Confirmed reviews ALL

It was our 1st time staying at the Novotel and we booked a Luxury Escape. We found the hotel grounds to be good, easy to get around. The food at the restaurant was ok although the evening buffet we felt did always have food that we liked. The staff were friendly and they worked hard to ensure we were comfortable during our stay.

Dear Mr. Robert K., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to learn that your first experience at Novotel Bali Nusa Dua was an enjoyable one and that you found our resort grounds pleasant and easy to navigate. We greatly appreciate your kind words regarding our team. It is wonderful to know that their friendly and attentive service helped make your stay comfortable and memorable. We also thank you for sharing your comments regarding the evening buffet and WiFi connection speed. Your feedback is valuable to us, and we will share it with the relevant teams as we continuously work to enhance our guest experience. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another relaxing stay in Bali in the future. Kind regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 3.5/5

Dennis L. Business - Confirmed reviews ALL

The hotel is foreigner friendly, secured and has sufficient amenities. It is located inside a gated development area with dedicated security personnel. It also has access to local food stalls if you're exploring non-tourist and cheaper options. Try the mom and pop types of restaurants outside the gated area.

Dear Mr. Dennis L., Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to know you appreciated the sense of security within the resort area, the overall room size, as well as the convenience of having local dining options nearby. It is also encouraging to hear your recognition of our team, especially Putu, who will be very pleased to know his service made a positive impression. Your comments on our sustainability efforts and lunch experience are also sincerely appreciated. At the same time, we regret the aspects that did not fully meet expectations. The condition of the bathroom upon arrival is not reflective of our usual housekeeping standards, and this has been shared with the team for immediate reinforcement of our inspection procedures. We also acknowledge your observations regarding breakfast variety, Wi-Fi performance, and the gym facilities. These points have been noted carefully as part of our ongoing review for improvement. Your suggestion regarding the bathroom layout and shower separation is also valuable, and will be taken into consideration in future enhancement planning. We truly appreciate your balanced feedback, as it helps us improve both service delivery and guest comfort. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Other web-users rate our hotel

  • 550 reviews 9.1/10 Location
  • 1,184 reviews 6.8/10 Room
  • 1,648 reviews 9.1/10 Service
  • 48 reviews 2.4/10 WiFi
  • 444 reviews 6.9/10 Cleanliness
  • 384 reviews 8.3/10 Breakfast
  • 170 reviews 9.6/10 Wellness Area
  • 5 reviews 4/10 Sustainability

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