Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,558 reviews

Novotel Kuala Lumpur City Centre - Image 1
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Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,558 reviews

Customer review rating 4.0/5

Sulastri W. S. Couples - Confirmed reviews ALL

Comfortable stay, bathroom clean & bed & pillows are so comfy that makes me difficult to wake up.

Dear Sulastri W. S., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 4.5/5

Johnny S. N. Families - Confirmed reviews ALL

2nd stay this year.. superb location..clean and comfy room.

Dear Johnny S. N.,` We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 5.0/5

Lim K. S. Business - Confirmed reviews ALL

It was a wonderful experience with the good Accor services that I experienced prior. The check in was seamless. Room was upgraded with no probing. Lounge had a wide selection and offer the privacy that is most appreciated. Location is perfect. 5 minutes walk from the mega mall, Pavilion.

Dear Lim K. S., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 2.5/5

Ken C. Families - Confirmed reviews ALL

While the hotel location was good, our stay was marred by incompetent front desk staff. During my query about the car park rate, the receptionist kept looking on her screen while ignoring my elaboration. I asked if she needed time to finish her current task while I wait. She directly her another colleague to attend to my query without explaining to her colleague and ignoring me. The staff requires better training on check-in procedures and customer service.

Dear Ken C., Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and disappointment you experienced during your stay, particularly with the service at our front desk. This is certainly not the level of service we strive to deliver. Please be assured that your comments have been taken seriously, and we will be re-emphasising service excellence with our team through refresher training to ensure a more attentive and seamless experience for our guests. Thank you once again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future. Yours sincerely Angelia Ku General Manager

Customer review rating 3.0/5

Gaius T. Couples - Confirmed reviews ALL

The cake given for the celebration of anniversary was very thoughtful, perhaps if an upgrade of room could come with it would be better. The primary concern was that the toilet was smaller than expected, not much room when using the toilet bowl, legs were touching the toilet paper holder making it slightly uncomfortable when using the toilet bowl.

Dear Gaius T., Thank you for taking the time to share your feedback on your stay at Novotel Kuala Lumpur City Centre. We are glad to hear that the anniversary cake was a thoughtful touch for your celebration. Your suggestion regarding a possible room upgrade is well noted, and we appreciate you highlighting it. At the same time, we are sorry to hear that the bathroom layout did not fully meet your comfort expectations, particularly the limited space around the toilet area. We truly appreciate your feedback as it helps us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Yours sincerely Angelia Ku General Manager

Other web-users rate our hotel

  • 2,665 reviews 9.6/10 Location
  • 2,225 reviews 7.5/10 Room
  • 2,383 reviews 8.4/10 Service
  • 48 reviews 6.2/10 WiFi
  • 1,101 reviews 8.2/10 Cleanliness
  • 959 reviews 5.5/10 Comfort
  • 892 reviews 6.6/10 Breakfast
  • 174 reviews 5.6/10 Pool

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