ibis Madrid Alcobendas Hotel 2 stars

Customer review rating 4.4/5 3,427 reviews

ALLSAFE approved hotel

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ibis Madrid Alcobendas
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+ 13 Services

Hotel extras

  • Enjoy all La Liga and Champions League matches in our bar

  • High-speed WIFI throughout the hotel

  • Near the metro station. Only 30 minutes away from Madrid's historic center

  • Business space with free PC, printer and WIFI connection

  • 15 minutes from the airport and IFEMA

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI in your room
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
Business services
  • Copy/print service availablePaying
Information message

Hotel location

ibis Madrid Alcobendas

c/ Francisco Gervás 1
28108 alcobendas
spain

Tel: +34916624703

Fax: (+34)91/6615696

Check-in from 12h00

Check out up to 12h00

  • LA GRANJA :  10 LA GRANJA

  • By plane

    BARAJAS At 15km / 9 miles

  • By train

    CHAMARTIN At 6km / 3 miles

GPS :40.530004, -3.650765

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room for one or two persons equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 1 double bed + 1 extra bed equipped with the new bedding

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR RENDEZ VOUS

Non contractual photo

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Madrid Alcobendas

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,427 reviews

tripadvisor

TripAdvisor Rating 4.0/5

421 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

agradable

Customer review rating 4.0/5

Julian J. M. Business - 18/02/2021 Confirmed reviews ALL

agradable

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Estancia agradable

Customer review rating 4.5/5

Miguel Families - 25/01/2021 Confirmed reviews ALL

Satisfactoria

Muchas gracias MIguel, Ha sido un placer recibiros de nuevo en el hotel. Hasta pronto. Un saludo, Jorge Agúndez Adjunto de dirección Hotel Ibis Madrid Alcobendas

Love IBIS

Customer review rating 5.0/5

Jules A. Couples - 05/11/2020 Confirmed reviews ALL

Love IBIS clean large rooms can bring our dog and lovely outside bar for a drink with dog and safe space to walk him

Dear JULIE A., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Good stay

Customer review rating 4.0/5

Elisa C. L. Families - 05/10/2020 Confirmed reviews ALL

Satisfactory

Estimada Elisa , Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Madrid Alcobendas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros su experiencia en nuestro hotel lo que nos permitirá mejorar nuestro servicio. Esperando poder recibirle de nuevo en nuestro hotel y poderle saludar personalmente, reciba un cordial saludo. Francisco Terrón Director Tfno. 91… H6… www.ibis.com Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Clean and quiet

Customer review rating 3.5/5

Rob B. Couples - 16/08/2020 Confirmed reviews ALL

Overnight stay on way to ferry. Easy to get onto motorway the next morning. In view of the importance that Ibis states on their website to combat Covid, it was disappointing to see that staff did not insist on people wearing masks when coming into reception or going to the bar for service. Most of the time there was only one person on duty so there were long delays at the bar when they were dealing with new arrivals. At breakfast and on checking out (after waiting for some time) we had to shout out for someone to come.

Dear Mr. B. Thank you very much for taking the time sending your comments. We are sorry to learn that your experience did not fulfill your expectations. In Ibis we have put all our efforts in adapting our way of working to the current situation, this includes the number of staff on duty at a time, which is less due to security reasons an also to the occupancy level. Unfortunately, this can lead to small waiting times at he reception and/or bar (we have not yet observed anyone waiting more than 5 mins to be attended). Rest assured we will try to improve that point. We are all trained and still learning every day in applying all the security measures, however a part of this responsibility lies on each individual citizen. We can (and we do) notice and insist on people wearing a mask when they are in front of us, but unfortunately we cannot get everywhere here. However we will also remind that to our staff. Thanks again for your reply, we hope you´ll give us a new opportunity to better serve you in the nearest future. Regards, Jorge Agúndez Adjunto de dirección Hotel Ibis Madrid Alcobendas

Clean and quiet

TripAdvisor rating 4.0/5

Daydream690554 13/08/2020 TripAdvisor review

Advertising goes out of its way to show hotel is clean and safe. It is a shame that people walking into the reception and bar area were not told to wear a mask. Only one person on duty on a lot of occasions which meant quite a wait when trying to order in the bar when someone was checking in. Service in the bar could have been friendlier.

Good stay

Customer review rating 4.5/5

Mmggll Couples - 27/07/2020 Confirmed reviews ALL

Good stay in a typical Ibis hotel. Good breakfast. Nice employees. Some noise from the road.

Dear MARCOS G., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Estancia agradable

Customer review rating 4.5/5

Roberto Families - 09/03/2020 Confirmed reviews ALL

Muy confortable

Estimada Lorena, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Madrid Alcobendas. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Conveniently located, good parking facilities, good breakfast, dog friendly, comfortable room

Customer review rating 3.0/5

Mrs E. Couples - 28/02/2020 Confirmed reviews ALL

Overall we had a pleasant stop over and would stay here again.

Well located and functional.

Customer review rating 4.5/5

Alberto Business - 24/02/2020 Confirmed reviews ALL

Customer oriented. Everything is easy and fast

Welcomed

Customer review rating 5.0/5

Anonymous Families - 04/02/2020 Confirmed reviews ALL

Our first visit to Ibis and we were welcomed by very professional staff, we were looked after throughout as was our dog. The supplies left for the dog were much appreciated

Dear Mr T., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It´s very nice to hear that you and your dog enjoyed the stay :) It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jorge Agúndez Assistant GM Hotel Ibis Madrid Alcobendas

Well located and comfortable

Customer review rating 4.5/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Service was good and I will recommended

Dear Sergio Y., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Good

Customer review rating 5.0/5

Anonymous Solo - 30/12/2019 Confirmed reviews ALL

Very good. The staff was very friendly and helpful. The bed was confortable and clean.

Great quality/price ratio

Customer review rating 4.5/5

Alberto Business - 23/12/2019 Confirmed reviews ALL

As usual, very positive. Kind employees. Everything is fast and functional.

Dear Alberto, We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

ok for overnight stay

Customer review rating 3.0/5

David Couples - 10/12/2019 Confirmed reviews ALL

Stayed one night on our journey to Spain and 1 night on our return First night food was terrible chicken not cooked Return journey food good Pillows not comfortable

Dear David, Thank you for taking the time to tell us about your experience at the ibis Madrid Alcobendas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Normal

Customer review rating 3.5/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

Normal, por trabajo

Buenos días Hugo, Muchísimas gracias por tomarte el tiempo de contestar a la encuesta. Tus comentarios son muy importantes para nosotros, esperamos mejorar para tu próxima visita, Un saludo, Jorge Agúndez Adjunto de dirección Hotel Ibis Madrid Alcobendas

estupenda

Customer review rating 4.5/5

Adolfo Business - 25/11/2019 Confirmed reviews ALL

todo genial

Estimado Adolfo, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Madrid Alcobendas. Es siempre un placer recibir comentarios positivos. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Nice

Customer review rating 4.0/5

Vikram M. Families - 17/11/2019 Confirmed reviews ALL

Good

Dear VIKRAM VIKRAM M., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Great stay

Customer review rating 5.0/5

Gary Couples - 16/11/2019 Confirmed reviews ALL

Very attentive staff

Dear Gary philip C., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

Good, clean rooms. Restaurant offering could be improved.

Customer review rating 4.0/5

Business T. Business - 15/11/2019 Confirmed reviews ALL

Good and friendly personnel. Hotel has clean and suitable rooms. Restaurant offering is quite limited with no fresh food choices. Overall satisfied with the stay.

Dear CRISTIAN R., We very much appreciate your comments regarding your stay at the ibis Madrid Alcobendas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Terrón Director Tfno. 91… H6… www.ibis.com

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