ibis Madrid Alcobendas Hotel 2 stars

It was pleasant and enjoyable.

stayed here on several occasions over the years. Good hotelfriendly staff

agradable

Satisfactoria

Love IBIS clean large rooms can bring our dog and lovely outside bar for a drink with dog and safe space to walk him

Advertising goes out of its way to show hotel is clean and safe. It is a shame that people walking into the reception and bar area were not told to wear a mask. Only one person on duty on a lot of occasions which meant quite a wait when trying to order in the bar when someone was checking in. Service in the bar could have been friendlier.

excellent quality food plenty, staff very helpful made me something to eat when we came in late from the football very helpful all the staff we dealt with room superb quiet friendly atmosphere could not recommend Alcobendas enough for people

Well located just north of Madrid to break the journey from the Costa del Sol to the Santander or Bilbao ports. Good underground parking - very comfortable bed - excellent shower - delightful staff - reasonable breakfast.

Everything was great, the only exception was (as last time) no air-conditioning which made the room rather hot at night. The manager said it was the wrong time of year for A/C!! Not a salubrious area but convenience was our priority. ALL the staff were very helpful.

This is one of the best Ibis hotels I've stayed at. The staff are all so helpful, smiling, and nothing seems to be too much trouble for them. A very clean and welcoming hotel! The location for me was great, as it was close to the business I had to visit, but for tourists, it may be a bit far out of the city centre - but only 45 minutes on the Metro and you're in Plaza Mayor

An affordable and pleasant hotel. We had a nice breakfast every morning with friendly staff. House keeping was at a good standard.We didn't have a car so the hotel was a little isolated. There was a 15 minute walk to both a supermarket and the Metro station. One complaint in the room was the uneven water temperature. Our shower kept running from hot to cold.

Having stayed in many Ibis Hotels in both France and Spain, we would consider this the worst experience we have encountered so far. The decor, room, cleanliness of the Ibis chain is pretty much what you would expect and in this we have no complaint. Our experience in the dining room was by Ibis standards extremely poor both in service and in the quality and standard of the evening meal. The whole evening was terrible from the word go. The staff were so disengaged and disinterested in their clientele.

Stayed here several times before. Service was always excellent. VERY disappointed this time because I left behind my ipad charger. I asked if they would send it on and said I would, of course, pay the postage. NO. Apparently I must find a shipping company, get them to quote for the postage and then arrange for them to pick up the item. I have asked the hotel to keep it and I will collect it on my return trip in February, having bought a replacement. I will find a different hotel for my return trip. How disappointing for something so simple.

I had early arrival 06.00 on Monday and they had already room for me! where is good stay rest of the day and Monday evening till Tuesday morning. In other words on Monday morning I good sleep for few hours. Very good arrangement!

Good value, great service, but oh dear, the porl fillet for dinner was dreadful. Reception staff were excellent, friendly and welcoming especially after an 11 hour session in the car. Fish dish good, but the pork item was tasteless, a very dubious colour, the wine very nice, but at 44 Euros very poor value.