Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,160 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,160 reviews

TripAdvisor Rating  4.4/5  13,133 reviews

Perfect holiday start

TripAdvisor rating 5.0/5

JohnnyHedgehog TripAdvisor review

We started our holiday with a night at the Gatwick Sofitel - and treated ourselves to a room with access to the Milliseme lounge. The attentive hostess, Alexandra, made sure that our evening was the perfect start to our break with a range of drinks and canapés.

BEDBUGS

TripAdvisor rating 1.0/5

Go42476419318 TripAdvisor review

Stayed in 525 and got bitten. Turned the light on and found a couple of bed bugs that I filmed at about 1.30am. I suppose that’s all it takes. I was not about to search for more. Sofitel have undertaken an “Independent investigation” and have suggested I brought them with me, but they waited until 1.30 to bite me? Or they suggest they were on my luggage, Which was always two feet way from the bed. None of which makes sense. Just want to make others aware of the BED BUGS.

The most convenient place to rest a night before you depart on your holidays

TripAdvisor rating 4.0/5

arunc TripAdvisor review

We spent two nights in this hotel - one night prior to our departure and the second upon our return from our holidays. We were upgraded to a club room by EMI Salida, the reception manager because of a problem we had encountered during a previous visit some months back. She certainly showed a gracious corporate response! The club room had a fridge with a variety of complimentary drinks. The club lounge was managed by a vey welcoming member of staff. The light nibbles offered in this club lounge was acceptable but the drinks free flowing! However upon our return, we were disappointed with our room. The body lotion plunger was not working and the shower outlet was blocked. Both of these we reported to the reception next morning. Full English breakfast had good quality sausages and bacon. The staff here were very attentive. Outstanding was Faizal at the front desk who was extremely polite and helpful and in my opinion an asset to this hotel. However, we did encounter a significant issue. We had booked a package which included parking for fifteen nights. Upon return, we discovered a significant crack in the front windshield of our car which we reported to Maple car parking company responsible for storing our car. They denied any responsibility sighting their terms and conditions of parking which stated that they would not be responsible for the repair of such a damage. In essence they denied liability. I don’t think many customers read the entire terms and conditions as much of this is based upon trust and goodwill. Whilst this was Maple car parking’s resonse, our contract was with Sofitel and as such they should reconsider their business association with this parking company.

Customer review rating 4.5/5

Peter M. Couples - Confirmed reviews ALL

Modern, comfortable and good value. Would definitely stay again if flying from Gatwick on an early departure

Dear Guest, Thank you for sharing your kind feedback. We are delighted to hear you found our hotel modern, comfortable, and of good value. It is wonderful to know our location suited your travel plans and that you would choose to stay with us again for an early departure. Providing a seamless and relaxing experience for our guests is at the heart of what we do. We look forward to welcoming you back on your next journey through Gatwick. Warm regards, Sofitel London Gatwick Team.

Customer review rating 4.0/5

Susannah P. Solo - Confirmed reviews ALL

Overall a great stay over . Just a couple of things- I didn’t have any milk capsules for coffee in the room and had to ask and then wait. Body lotion bottle was empty

Dear Guest, Thank you for sharing your feedback and for choosing to stay with us. We are delighted to hear that our location, comfort, and the friendliness of our team contributed positively to your stay. We are sorry for the inconvenience you experienced with the in-room amenities. This is not reflective of the seamless experience we strive to provide, and we appreciate you bringing it to our attention. We value your comments and are pleased that overall you enjoyed your stay. We hope to have the pleasure of welcoming you back for an even smoother visit. Warm regards, Sofitel London Gatwick Team.

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Other web-users rate our hotel

  • 4,939 reviews 9.5/10 Location
  • 8,149 reviews 8.3/10 Room
  • 6,634 reviews 8.5/10 Service
  • 42 reviews 6.9/10 WiFi
  • 4,645 reviews 7.7/10 Comfort
  • 2,233 reviews 8.5/10 Cleanliness
  • 1,606 reviews 4.9/10 Value
  • 1,069 reviews 7.6/10 Breakfast

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