Grand Mercure Bangkok Asoke Residence 5 stars

Customer review rating (ALL Rating) 4.5/5 209 reviews

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50/5 Sukhumvit Soi 19, Soi Sukhumvit19, Wattana District, 10110 BANGKOK, Thailand

Description

Hotel extras

  • 5-10 minute walk to BTS and MRT Asoke/ Terminal 21

  • Spacious suite; starting from 71 m2 with Free WIFI

  • All suite has separated living area, full kitchen, and private balcony

  • Roof top pool with fitness, sauna and steam

  • Pet Friendly with pet floor

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Asoke Residence

50/5 Sukhumvit Soi 19, Soi Sukhumvit19, Wattana District
10110 BANGKOK
Thailand

GPS:13.741667, 100.560834

Telephone
Fax +66 2 207 3339

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Start the day with a delicious buffet International breakfast served at rooftop Breakfast Room from 6.30 am. Taste the premium food selection for a fantastic morning cuisine experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  209 reviews

TripAdvisor Rating  4.5/5  836 reviews

Certificate of excellence 2024

Odd child bed policy

Customer review rating 1.5/5

Family B. Families - Confirmed reviews ALL

Basic hotel. Breakfast was good. Nice pool. Good location. Odd bed policy for kids. Beware if you have kid under 12, as they expect them to sleep in a bed with their parents even though you have booked a family room and advised ages of children at time of b.. This odd rule applies no matter the number of children. Imagine 2 adults AND 2 children over the age of 10 all in the same bed, unless you pay extra for the 'privilege' of extra beds for your children

Dear Mr. B. and family, Thank you for taking the time to tell us about your experience at the Grand Mercure Bangkok Asoke Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirikwan S. Operation Manager (on mission) Grand Mercure Bangkok Asoke Residence email: gm…

My stay at Grand Mercure Asoke Residence Bangkok

Customer review rating 2.5/5

Peter O. Couples - Confirmed reviews ALL

I stayed at Grand Mercure Asoke Residence Bangkok for 2 days during my visit there in Aug,24. The hotel is located behind Terminal 21 shopping centre in Sukhumvit, about 8mins walk. The hotel is an apartment building and lacks the amenities of the Grand Mercure brand. Although the room is big, the pillows in the bedroom is lumpy and hard, not befitting the 5 star hotel brand which is a disapointment. The staff service standards are satisfactory but lacks the english knowledge as the majority do not understand simple english making it harder to communicate. I would rate the the hotel as a 3 out of 5.

Dear Mr. Peter O., Thank you for taking the time to tell us about your experience at the Grand Mercure Bangkok Asoke Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirikwan S. Operation Manager (on mission) Grand Mercure Bangkok Asoke Residence email: gm…

Good customer service!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good location, as well as customer service of all staff. Smooth transaction. Reliable

Dear Ms. Ma Lourdes N., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirikwan S. Operation Manager (on mission) Grand Mercure Bangkok Asoke Residence email: gm…

Very good location, friendly staff and beautiful service.

Customer review rating 5.0/5

Maestro Business - Confirmed reviews ALL

It was my first experience at Grand Mercure Asoke and I really enjoyed my staying over there. Everything was amazing. My suite, staff and the atmosphere were honestly amazing. Much appreciated and I love you guys...A+++++

Dear Mr. Mazen B., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirikwan S. Operation Manager (on mission) Grand Mercure Bangkok Asoke Residence email: gm…

Great location

Customer review rating 1.5/5

E Families - Confirmed reviews ALL

The location is great and the staff friendly however the hotel needs attention. The air con was not working properly in the room, the bedding was damp and smelled, the bed super uncomfortable with very high pillows that made it impossible to sleep. I booked for 2 adults and 2 children and at check-in was told we only had one bed and I needed to pay for an additional bed. I would understand if this was the case for one small child but how can four people for into one bed? After paying for an additional bed we were then told that only Three people were able to have breakfast as the youngest child sleeping in our bed did not qualify for breakfast. This is unbelievable to me as in the booking process this was not mentioned and there was no mention of additional beds. The staff at the hotel were extremely nice and accommodating and this seems to be a booking issue. I assume that when I make a booking for 4 people that there will be beds for everyone person, as has been the case with very other booking made during this and every other holiday. If an extra bed payment is required then that is made clear and made an option on the booking stage. Also when I book breakfast for a booking for 4 people I assume that all 4 people can have breakfast. Overall the experience has left a negative impression and I am unlikely to book this type of property again. In fact I am unsure of what the point of the accor membership is when I am unable to book a hotel room for a family without encountering these types of issues or having to contact the hotel directly to ensure enough beds are provided and included in the booking.

Dear Mrs. Ana E., Thank you for taking the time to tell us about your experience at the Grand Mercure Bangkok Asoke Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirikwan S. Operation Manager (on mission) Grand Mercure Bangkok Asoke Residence email: gm…

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Other web-users rate our hotel

  • 178 reviews 9.1/10 Location
  • 309 reviews 7.1/10 Room
  • 260 reviews 8.9/10 Service
  • 193 reviews 7.7/10 Comfort
  • 90 reviews 6/10 Cleanliness
  • 87 reviews 2.7/10 Vibe
  • 77 reviews 5/10 Breakfast
  • 73 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.