Novotel Budapest Danube Hotel 4 stars

Before i write my thoughts, I would like to mention, that my husband and I worked for 25 years in the hotel and restaurant business in Europe and USA, so we know what we can/should expect. The receptionist and breakfast staff was very nice. The Family Room was no bigger than a regular room...it only had the pullout couch for the kids, thats why it was a family room Unfortunately after the first night stay our room did not get serviced. So when we got back from our day trip around 5 pm we walked in a room where the beds were not made, tissues missing and the bathroom dirty. It would not have been a big deal if the hotel would be a 1* or 2 * Hotel and cheaper, but not a 4 * Hotel. The breakfast was good, only the fresh fruit did not look good. Apples had brown pressure spots and bananas were green. Maybe the Milk and yoghurt should go in a cooler as well....like the cold cuts and cheeses. The dinner we had was good, maybe a little pricy for what we had (1 duck, Carbonara Pasta and 1 Kids meal which our kids shared) . Maybe the service staff should speak English a little better, since 80 % of the guests were not Hungariens. Otherwise the location is great with the few of the Parliament and close to public transportation.

Not satisfied.only best thing was staff was good.Room had for kids very low quality blanket and that too only one big blanket.Sofa bed quality was not upto mark of 4 Star Hotel.No free water bottle in room.Atleast one free bottle was expected for money we paid.No shower cap.We received cloth hanger and inhouse slippers after we requested.Pillow quality was poor.Beds were not comfortable.Breakfast items were not displayed with names.

This is good placwe with all what you need for short stay. There is nice view on parliament over the river. Also nice decorations for Christmas the only remark I have: staff with cold should not serve customers in restaurant.

Good

It was great choice. Location is amazing, view from the restaurant and rooms, and breakfast was unforgetable ! Cant wait to stay there again! Thank you Novotel Danube hotel for having us, you were great! :)

Panorámás view ás a room upgrade, clean hotel at all, breakfast tasty

It is such a good place to stay and unforgettable staff service. Feel relaxed and cosy during the stay. I should booked more couple of days. One thing to improve is that my credit card still not released.

Nice hotel very central to the city. Staff very helpful and great breakfast..

Location is perfect, great view from the room. Received the upgrade and welcome gift and drinks. Staff were very friendly. I just didn't like that i could use only 2000 points accor. And the company policy not allowing air conditioning is ridiculous.

I choose an apartment with view on the Danube. Excellent, big rooms with little noise coming in from the outside.

Hotel: - Novotel Niveau, price and area are good enough - Staff at reception, OK they were totally helpfully Restaurant at hotel: - under the Novotel Niveau, high price steak was not the best for 40.00 euros. Staff was like as unsatisfied. Breakfast at hotel - general I can say ok, but some staff were not in the right way when they has meet with guest... I was now at several Accor Team Hotel but I didn´t think about my hometown could be the under the level. I didn´t interrest me at bar what is the conflict between the employees.

excellent nice people at the reception. very helpful and courteous. but the bathroom experience was awful. the sink did not work. water did stagnate. and the shower experience was very awful. the hose is not user friendly. and water was spilling all around while i took my shower. it was like a swimming pool i had to clean up and dry the water that spilled all over the bathroom floor.there must be a door that closes the shower when a guest takes a shower so water does not spill. me and my friend are unhappy and dont think going for novotel again. sad about that as the receptionists are very nice and helpful

Excellent thanks to the staff and the hotel

The hotel has a good location with a great view. My room was clean and quiet, but unfortunately did not have any view. The hotel staff were helpful, polite, and friendly. The breakfast buffet was good.

Lovely hotel with great service, I particularly liked the clean room and teh breakfast