Pullman Budapest 5 stars

Customer review rating (ALL Rating) 4.7/5 1,159 reviews

Pullman Budapest - Image 1
Pullman Budapest - Image 2
Pullman Budapest - Image 3
Pullman Budapest - Image 4

Description

Hotel extras

  • Unbeatable location in the heart of the city

  • 24-hours fitness lounge with state-of-the-art equipment

  • Parking facility.

  • Complimentary tea and coffee making facilities in the room

  • Free High speed internet Wifi access

Our accommodation(s)

Hotel location

Pullman Budapest

Nagymezo u. 38
1065 BUDAPEST
Hungary

GPS:47.504579, 19.058339

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TUTTO

Tutto celebrates American and Italian influences with generosity, authenticity, and accessibility. From New Yorks bustling streets to Rome charming trattorias, Tutto offers a warm and convivial dining experience. ​

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,159 reviews

Customer review rating 3.0/5

Maelle J. Business - Confirmed reviews ALL

The hotel itself was very convenient, well located. The rooms were clean and well equipped. The staff at the restaurant & for breakfast were highly involved, professional and helpful. However, I had several incidents during the check-out, where the reception tried to make me pay the room (already fully paid) and some money has been retrieved from my caution for a "mini-bar consumption" with no more details (and I did not took anything from the minibar). I sent an email to the reception and I still have no news. I would like you to take this incident seriously and support me, at least by opening the discussion which is fully closed. I have been traveling with Accor for long, and I did not have any problem until now. I understand this is a one-time mistake, however please, I count on you at least to show some consideration for this topic.

Dear Maelle J., Thank you for taking the time to share your feedback and for your continued loyalty as a Gold member. We are truly sorry for the inconvenience you experienced during check-out, particularly regarding the room payment and the minibar charge. Regarding the minibar charge, please kindly note that I have already processed the refund, and it should appear in your account within a few business days. Should you need any further assistance, please do not hesitate to contact me directly at bl… Kind regards, Blanka Balogh Host of Pullman

Customer review rating 4.0/5

Heinz N. Solo - Confirmed reviews ALL

Everything is overall pretty good. I tried toggling the air conditioning but the fan was either super weak or it didn’t seem to work. It was fixed the first night but I gave up asking the second night. Thankfully the temperature was quite mild so it wasn’t too much of an issue but if it was hot, it would have certainly been an issue. It wouldn’t have been an issue if I could open the window

Dear Mr. N., Thank you for sharing your feedback and for choosing Pullman Budapest. We are pleased to hear that you had a comfortable stay overall. At the same time, we apologize for the inconvenience caused by the air conditioning issue and regret that it was not fully resolved during your stay. Your comments have been shared with our maintenance team for review. We appreciate your understanding and hope to welcome you back again soon. Kind regards, Blanka Balogh Host of Pullman

Customer review rating 1.5/5

Jeffrey Y. Couples - Confirmed reviews ALL

Disappointing and unprofessional stay

Customer review rating 5.0/5

Mehreen F. Couples - Confirmed reviews ALL

I’ve stayed in many hotels over the years, but what made this one stand out was the people. Facilities and rooms are important, of course, but it is the human touch that guests remember long after they leave. From the very beginning, the reception team created a welcoming atmosphere that instantly made us feel at ease. The front desk was not just a place to collect a room key—it felt like the heart of the hotel. Every time we walked through the lobby, the receptionists acknowledged us with a smile and were genuinely interested in making sure everything was going well. One evening we needed some assistance, and the guest services staff handled our request quickly and professionally. What impressed me most was that nothing ever felt like a burden to them. The front office employees were patient, approachable, and consistently attentive, no matter how busy the hotel seemed to be. Their dedication to guest satisfaction was evident in every interaction. The room itself was spacious, comfortable, and exceptionally clean. Housekeeping did an excellent job throughout our stay, maintaining a high standard every day without being intrusive. It was always a pleasure returning to a perfectly prepared room after spending time exploring the area. The restaurant also deserves recognition. The food was consistently excellent, and the staff provided friendly and efficient service. Breakfast was particularly enjoyable, with a great variety of options and a relaxed atmosphere. What truly sets this hotel apart is the professionalism and warmth of the team at the reception area. The welcome desk staff, lobby attendants, and reception personnel all contributed to creating a positive experience that felt authentic rather than scripted. Their attention, kindness, and willingness to help turned a good hotel stay into a memorable one. I would happily stay here again and recommend it to anyone looking for outstanding hospitality and service.

Customer review rating 2.5/5

Catherine B. Couples - Confirmed reviews ALL

The staff were great, the promotional photographs you had were misleading. The room was small, dark and no outlook. The window was much smaller than shown. No room for bags , lighting system too complicated.

Other web-users rate our hotel

  • 889 reviews 9.7/10 Location
  • 985 reviews 8.2/10 Room
  • 1,504 reviews 9.2/10 Service
  • 11 reviews 6.6/10 WiFi
  • 566 reviews 9.3/10 Breakfast
  • 482 reviews 9.6/10 Vibe
  • 434 reviews 7.3/10 Comfort
  • 398 reviews 9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Budapest Hotels