Hotels combining lifestyle and design, for business and leisure
Where Spirituality Meets Comfort Just Steps from the Holy Mosque The hotel is located within the King Abdul Aziz Endowment and offers immediate access to Al Masjid Al Haram being steps away from Haram. Designed first and foremost for spiritual retreat, the hotel provides an environment of calm and reverence, ideal for guests visiting Hajj or Umrah. The experience begins with a selection of over 1,301 rooms and suites, many of which have been recently renovated.
Makkah Al Mukaramah is the oldest sanctuary in the world. Every muslim grows up while seeing pictures of Holy Ka'ba in Al Masjid Al Haram, and dreams to plan the journey of lifetime for Hajj or Umrah rituals in this grandiose city. Local landmarks such as Hira Cave (Jebel Noor), Mina, Arafat, Thawr Cave, Al Mua'lla Cemetry, House of Prophet Mohamed (PBUH) in Makkah, etc. are few minutes away on wheels.
"A warm Welcome to the Zamzam Pullman Makkah Hotel! We are delighted to do our best to make your stay pleasant and spiritual. We trust that you will enjoy your stay and love our most comfortable rooms just as much as we do."
Samer Khair, Hotel Management
Renovation efforts are ongoing across guest rooms, public areas, dining venues, and the Executive Lounge, ensuring an upgraded experience while maintaining the hotel's spiritual character. The hotel also offers a range of practical facilities to support guest comfort, including a fitness centre, a dedicated prayer room, concierge services, accessible infrastructure, and valet and off-site parking options.
Hotel extras
Moments away from Al Masjid Al Haram, and The Holy Kaaba.
Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.
Spacious Rooms & Suites.
Complimentary Wi-Fi
Adjoined with Shopping Arcade featuring a huge variety of International brands.
Our accommodation(s)
Book this hotel
Page 1 out of 6, Room 1 :
CLASSIC ROOM, 2 Single Size Beds, City View
, Room 2 :
DELUXE ROOM, 2 Single Size Beds, City View
Room
CLASSIC ROOM, 2 Single Size Beds, City View
Photo out of - CLASSIC ROOM, 2 Single Size Beds, City View
Up to 37 sq.m. Classic Room invites you to discover an aerial view over blessed Makkah city like never before. Equipped with a 50" LED IPTV, in-room Haram audio, complimentary tea and coffee facilities, and free Wi‑Fi.
Photo out of - DELUXE ROOM, 2 Single Size Beds, City View
Spacious Deluxe Room up to 37 sq.m. invites you to discover an aerial view over blessed Makkah city like never before. Equipped with a 50" LED IPTV and in-room Haram audio, plus complimentary tea and coffee facilities and free Wi-Fi.
CLASSIC ROOM, 2 Single Size Beds, Haram Courtyard View
Photo out of - CLASSIC ROOM, 2 Single Size Beds, Haram Courtyard View
The 37 sq.m. room invites you to enjoy the Haram Courtyard view. Room is equipped with 50"LED -IPTV. We offer free Internet, tea-coffee making facility, one bathroom shower/tub and in-room Haram audio.
DELUXE ROOM, 2 Single Size Beds, Haram Courtyard View
Photo out of - DELUXE ROOM, 2 Single Size Beds, Haram Courtyard View
Spacious 37 sq.m. Zamzam Pullman Deluxe Room invites you to enjoy the Haram Courtyard view. Equipped with a 50" LED IPTV, free Internet, tea and coffee-making facilities, one bathroom with shower, and in-room Haram audio.
Photo out of - CLASSIC ROOM, 2 Single Size Beds, Haram View
The 37 sq.m. Zamzam Pullman Classic Room invites you to enjoy the Haram view. Equipped with a 50" LED IPTV, free Internet, tea and coffee-making facilities, one bathroom (shower/tub), and in-room Haram audio.
Photo out of - DELUXE ROOM, 2 Single Size Beds, Haram View
Spacious 37 sq.m. Zamzam Pullman Deluxe Room invites you to enjoy the Haram view. Equipped with a 50" LED IPTV, free Internet, tea and coffee-making facilities, one bathroom with shower, and in-room Haram audio.
DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View
Photo out of - DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View
Spacious 37 sq.m. Zamzam Pullman Deluxe Room invites you to enjoy the partial Kaaba view. Equipped with a 50" LED IPTV, free Internet, tea and coffee-making facilities, one bathroom with shower, and in-room Haram audio.
Photo out of - CLASSIC ROOM, 3 Single Size Beds, City View
The 37 sq.m. Zamzam Pullman Classic Room invites you to enjoy Makkah city view. Equipped with a 50" LED IPTV and in-room Haram audio. Includes free Internet, tea and coffee-making facilities, and one bathroom (shower/tub).
Photo out of - CLASSIC ROOM, 3 Single Size Beds, Haram View
The 37 sq.m. room invites you to enjoy the Haram view. Equipped with a 50" LED IPTV and in-room Haram audio. Includes free Internet, tea and coffee-making facilities, and one bathroom (shower/tub).
Photo out of - CLASSIC ROOM, 4 Single Size Beds, City View
The 37 sq.m. Zamzam Pullman Classic Room invites you to enjoy Makkah city view. Equipped with a 50" LED IPTV, free Internet, tea and coffee-making facilities, one bathroom (shower/tub), and in-room Haram audio.
DELUXE ACCESSIBLE ROOM, 2 Single Size Beds, City View
Photo out of - DELUXE ACCESSIBLE ROOM, 2 Single Size Beds, City View
Spacious and newly renovated Accessible Room up to 37 sqm, offering a unique aerial view over blessed Makkah city. Enjoy a 50" LED IPTV, in-room Haram audio, complimentary tea and coffee facilities, and free Wi-Fi. Perfect for a comfortable stay.
Views:
City View
Max. number of persons
5
Area
From
37 m²
/
398 sq ft
Accessibility
Accessible room
Bedding
Twin bed(s) x1
Extra bed in room for adult on request
Baby crib on request
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Telephone in bathroom
Towel rack
Universal shaving plug
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite TV (Bouquet TV Canal+ and Canalsat)
TV with on-screen billing info
32'/81 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Knock light for hearing impaired
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Shoe polisher
Slippers
Soundproof doors
Turn Down Services
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Automatic wake up call
Operator wake up call
Doorways provide 32” clear width
Braille and tactile room number signage
Lever door hardware
Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
Drapery controls no higher than 48” with loop ends
Thermostat no higher than 48” above floor
Light switches no higher than 48” above floor
At least one closet rod no higher than 48” above floor
CLASSIC JUNIOR SUITE, 2 Single Size Beds, City View
Photo out of - CLASSIC JUNIOR SUITE, 2 Single Size Beds, City View
This 45 sq.m. Classic Junior Suite offers state-of-the-art interiors with a private lounge. Includes free Internet, kitchenette, tea and coffee-making facilities, one bathroom (shower/tub), 50" and 55" LED TVs, and in-room Haram audio.
DELUXE JUNIOR SUITE, 2 Single Size Beds, City View
Photo out of - DELUXE JUNIOR SUITE, 2 Single Size Beds, City View
Spacious 45 sq.m. Deluxe Junior Suite offers state-of-the-art interiors with a private lounge. Includes Wi-Fi, kitchenette, tea and coffee-making facilities, one bathroom with shower, 50" and 55" LED TVs, and in-room Haram audio.
CLASSIC EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, City View
Photo out of - CLASSIC EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, City View
The 55 sq.m. Classic Executive Suite with city view offers a captivating bedroom designed for comfort. With a separate living room, free Wi-Fi, tea and coffee-making facilities, sofa, 50" and 55" LED TVs, one bathroom (shower/tub), and Haram audio.
CLASSIC EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Haram View
Photo out of - CLASSIC EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Haram View
The 55 sq.m. Classic Executive Suite with Haram view offers a captivating bedroom designed for comfort. Includes a separate living room, free Wi-Fi, tea and coffee-making facilities, sofa, 50" and 55" LED TVs, and one bathroom (shower/tub).
DELUXE EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Haram View
Photo out of - DELUXE EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Haram View
Spacious 55 sq.m. Suite with Haram view offers a captivating bedroom designed for comfort. Includes a separate living room, free Wi-Fi, tea and coffee-making facilities, sofa, 50" and 55" LED TVs, in-room Haram audio, and one bathroom with shower.
DELUXE EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View
Photo out of - DELUXE EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View
Spacious 55sq.m. Suite with partial Kaaba view offers a captivating bedroom designed for comfort. With a separate living room, free Wi-Fi, tea and coffee-making facilities, sofa, 50" and 55" LED TVs, in-room Haram audio, and one bathroom with shower.
DELUXE PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, City View
Photo out of - DELUXE PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, City View
Spacious 70 sq.m. Deluxe Presidential Suite with city view includes two bedrooms and an elegant living/dining room. Provides free Wi-Fi, 50" and 55" LED TVs, in-room Haram audio, tea and coffee-making facilities, sofa, and two bathrooms.
DELUXE PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View
Photo out of - DELUXE PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View
Spacious 70 sq.m. Deluxe Presidential Suite with Haram Courtyard view includes two bedrooms and an elegant living/dining room. Provides free Wi-Fi, 50" and 55" LED TVs, in-room Haram audio, tea and coffee-making facilities, sofa, and two bathrooms.
DELUXE PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram View
Photo out of - DELUXE PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram View
Spacious 70 sq.m. Deluxe Presidential Suite with Haram view includes two bedrooms and an elegant living/dining room. Provides free Wi-Fi, 50" and 55" LED TVs, in-room Haram audio, tea and coffee-making facilities, sofa, and two bathrooms.
Photo out of - DELUXE PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View
Spacious 70 sq.m. Deluxe Presidential Suite with partial Kaaba view includes two bedrooms and an elegant living/dining room. Provides free Wi-Fi, 50" and 55" LED TVs, in-room Haram audio, tea and coffee-making facilities, sofa, and two bathrooms.
Page 1 out of 2, Restaurant 1 :
AL YASMINE
, Restaurant 2 :
AL ZAHRA
AL YASMINE
Photo out of - AL YASMINE
The international buffet restaurant – Al Yasmine – provides a rich dining experience, dedicated for groups, featuring international, Arabian, and Asian cuisines served in a truly Islamic ambience.
Cooking style
International
Capacity
400
Accessibility
Accessible service
21955 Makkah, Saudi Arabia
Other informations
Services
Air conditioning
Wheelchair access
Non Smoking Area
Payment
Cash
Credit card
Accommodate food
Vegetarian menu
The international buffet restaurant – Al Yasmine – provides a rich dining experience, dedicated for groups, featuring international, Arabian, and Asian cuisines served in a truly Islamic ambience.
AL ZAHRA
Photo out of - AL ZAHRA
Be amazed with Zamzam Pullman’s All-Day Dining at Al Zahra, dedicated for groups. Enjoy international & oriental buffets, discover amazing flavors, and re-energize for your spiritual journey in blessed Makkah Al Mukarramah.
Be amazed with Zamzam Pullman’s All-Day Dining at Al Zahra, dedicated for groups. Enjoy international & oriental buffets, discover amazing flavors, and re-energize for your spiritual journey in blessed Makkah Al Mukarramah.
TEA GARDEN
Photo out of - TEA GARDEN
Rewind at the serene Tea Garden with premium selections of tea & coffee after spiritually soaked experience in Al Masjid Al Haram. A la carte menu invites to explore International & Oriental handpicked specialties.
Rewind at the serene Tea Garden with premium selections of tea & coffee after spiritually soaked experience in Al Masjid Al Haram. A la carte menu invites to explore International & Oriental handpicked specialties.
AL Amber
Photo out of - AL Amber
Featuring International and local favorites in buffet or a la carte, our spacious dining area is dedicated for groups. Enjoy breakfast, lunch, dinner, and weekend brunch with a wide selection for all testes and diets.
Cooking style
International
Accessibility
Accessible service
Other informations
Services
Air conditioning
Wheelchair access
Booster Seats available (for Baby)
Non Smoking Area
Payment
Cash
Credit card
Accommodate food
Halal menu
Vegetarian menu
Featuring International and local favorites in buffet or a la carte, our spacious dining area is dedicated for groups. Enjoy breakfast, lunch, dinner, and weekend brunch with a wide selection for all testes and diets.
Fitness center
Photo out of - Fitness center
At Zamzam Pullman Makkah Fitness on level 27, unlock your potential. Energize your body, motivate your mind, and push beyond your limits. Here, fitness is more than a workout, it's a vibrant, social, and exciting experience like no other.
Pullman Fitness
Additional charge
At Zamzam Pullman Makkah Fitness on level 27, unlock your potential. Energize your body, motivate your mind, and push beyond your limits. Here, fitness is more than a workout, it's a vibrant, social, and exciting experience like no other.
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Fitness machines
Fitness machines with individual screens
Weight machine
Cardiovascular equipment
Exercise bikes
Cross trainer
Wellness services and equipments
Area lounge
Rest room
Personal lessons and special care
MassageAdditional charge
Foot reflexologyAdditional charge
Manicure & PedicureAdditional charge
Hair careAdditional charge
At Zamzam Pullman Makkah Fitness on level 27, unlock your potential. Energize your body, motivate your mind, and push beyond your limits. Here, fitness is more than a workout, it's a vibrant, social, and exciting experience like no other.
Photo out of -
Upon stepping through the doors of Enaya Spa on the 27th floor, you will be embraced by a symphony of care, where skin, hair, and beard are gently pampered, in a realm of indulgence where relaxation takes center stage, followed by a sprinkle of delight.
Upon stepping through the doors of Enaya Spa on the 27th floor, you will be embraced by a symphony of care, where skin, hair, and beard are gently pampered, in a realm of indulgence where relaxation takes center stage, followed by a sprinkle of delight.
Dear Mr. Shahzan,
Thank you for taking the time to share your feedback regarding our hotel cleanliness and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Mohd F. A.
Friends
-
Confirmed reviews ALL
Your staff nuha very helpful..comfortable satay
Dear Mr. Mohd,
Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Nuha personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
R. R.
Families
-
Confirmed reviews ALL
Ukhty NUHA really kindness and warmth welcome
Yth. Ibu R.,
Terima kasih atas komentar positif Anda mengenai proses check-in dan staf kami. Seluruh staf kami merasa senang dapat memenuhi kebutuhan Anda, sebagaimana Anda pun menikmati pengalaman menginap Anda bersama kami.
Kami ingin menyampaikan apresiasi yang tulus atas pujian Anda terhadap Ibu Nuha, yang senantiasa berupaya memberikan layanan prima demi memastikan para tamu kami mendapatkan pengalaman menginap yang memuaskan.
Jika Anda memiliki waktu luang, silakan bagikan ulasan Anda melalui TripAdvisor: https://bit.ly/44QZ0V5
Hormat kami,
Zamzam Pullman Makkah Hotel.
Customer review rating 4.0/5
Muhammad Z.
Families
-
Confirmed reviews ALL
All good
Dear Mr. Muhammad,
Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding the elevators. We will do our best to take your feedback into action and promise to meet your expectations on your next visit.
Thank you for taking the time to leave us a review.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Md A. H. K.
Families
-
Confirmed reviews ALL
I have booked a 4 bed room for 2 night in your hotel but after staying 1 night hotel authority asked me to checked out. I have shown them voucher but they don't believe that voucher, only asked me to contact agent. From Saudi Arabia what'sapp is not eligible for talking to Bangladesh. After communicating my country agency by sending messages which is disrupted my prayers. In the meantime the hotel authority allocated another room for me/my family. Finally the hotel authority changed their decision and I have stayed the first room. In my last 20 years I have visited 8 countries including Japan, Singapore, Malaysia, Thailand (2 times), Indonesia (2 times), Philippines, Vietnam and Saudi Arabia never faced this situation. It was very shameful to me in front of my family.
Dear Mr. MD A.,
We appreciate the time you took to share your opinion with us, which will help us to develop our services. We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the concerned departments have been informed about your experience, and we will do our best to take your feedback about the reservation into action and promise to meet your expectations on your next visit.
Best regards,
Zamzam Pullman Makkah Hotel
Dear Mr. Shahzan,
Thank you for taking the time to share your feedback regarding our hotel cleanliness and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Mohd F. A.
Friends
-
Confirmed reviews ALL
Your staff nuha very helpful..comfortable satay
Dear Mr. Mohd,
Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Nuha personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
R. R.
Families
-
Confirmed reviews ALL
Ukhty NUHA really kindness and warmth welcome
Yth. Ibu R.,
Terima kasih atas komentar positif Anda mengenai proses check-in dan staf kami. Seluruh staf kami merasa senang dapat memenuhi kebutuhan Anda, sebagaimana Anda pun menikmati pengalaman menginap Anda bersama kami.
Kami ingin menyampaikan apresiasi yang tulus atas pujian Anda terhadap Ibu Nuha, yang senantiasa berupaya memberikan layanan prima demi memastikan para tamu kami mendapatkan pengalaman menginap yang memuaskan.
Jika Anda memiliki waktu luang, silakan bagikan ulasan Anda melalui TripAdvisor: https://bit.ly/44QZ0V5
Hormat kami,
Zamzam Pullman Makkah Hotel.
Customer review rating 4.0/5
Muhammad Z.
Families
-
Confirmed reviews ALL
All good
Dear Mr. Muhammad,
Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding the elevators. We will do our best to take your feedback into action and promise to meet your expectations on your next visit.
Thank you for taking the time to leave us a review.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Md A. H. K.
Families
-
Confirmed reviews ALL
I have booked a 4 bed room for 2 night in your hotel but after staying 1 night hotel authority asked me to checked out. I have shown them voucher but they don't believe that voucher, only asked me to contact agent. From Saudi Arabia what'sapp is not eligible for talking to Bangladesh. After communicating my country agency by sending messages which is disrupted my prayers. In the meantime the hotel authority allocated another room for me/my family. Finally the hotel authority changed their decision and I have stayed the first room. In my last 20 years I have visited 8 countries including Japan, Singapore, Malaysia, Thailand (2 times), Indonesia (2 times), Philippines, Vietnam and Saudi Arabia never faced this situation. It was very shameful to me in front of my family.
Dear Mr. MD A.,
We appreciate the time you took to share your opinion with us, which will help us to develop our services. We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the concerned departments have been informed about your experience, and we will do our best to take your feedback about the reservation into action and promise to meet your expectations on your next visit.
Best regards,
Zamzam Pullman Makkah Hotel
Customer review rating 4.5/5
Zuber P.
Friends
-
Confirmed reviews ALL
Front desk staff was very good and polite, they tried best to give us best services.
Dear Mr. Zuber,
Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a fantastic stay during every visit.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Muhammad I.
Families
-
Confirmed reviews ALL
It was excellent and my mom loved the stay.
Dear Mr. Muhammad,
Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Syfuzzaman K.
Families
-
Confirmed reviews ALL
Excellent family stay at Pullman Makkah! Loved the room upgrade and late checkout. Very comfortable for families with kids. Great hospitality and highly recommended!
Dear Mr. Syfuzzaman,
Thank you for choosing Zamzam Pullman Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Mohamed H. I.
Couples
-
Confirmed reviews ALL
Your staff are all amazing and helpful, i personality want to thank Nuha for her amazing cooperation , keep it up
Dear Mr. Mohamed,
Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay.
We want to express our sincerest gratitude for your kind words towards Ms. Nuha as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Mohamed S.
Couples
-
Confirmed reviews ALL
I had a great experience with a great help from most of the stuff. The hotel is in a great location and very close to everything. Great thanks to Miss. Nouha for the great customer service and help with anything we needed, Miss. Nouha always went above and beyond to make sure we have all of our questions answered and all of our needs well met.
We will definitely come back!
Dear Mr. Mohamed,
Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah.
We will deliver your kind words to Ms. Nouha personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Hoor J.
Business
-
Confirmed reviews ALL
It was great stay, speechless and specialy thanks to Ms. Shama al zahran she is i very co-operative
Dear Ms. Hoor,
Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay.
We want to express our sincerest gratitude for your kind words towards Ms. Shama Al Zahran, as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us.
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 4.0/5
Iftakhar M.
Families
-
Confirmed reviews ALL
Despite the current situation in Saudi Arabia we as a family decided to travel
On entering was greeted we booked 2 rooms good quality standard house keeping top tier breakfast was included nice variety and hot the lady on reception sister Nuha and the duty sister manager both very polite and helpful
Dear Ms. Iftakhar,
Thank you for your positive feedback, and we are delighted to hear that our breakfast and housekeeping staff have made your stay pleasant. We will deliver your kind words to Ms. Nuha personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 4.5/5
Mohammed A. A. K.
Families
-
Confirmed reviews ALL
Mustafa Sending is a wonderful person who is always helpful and supportive. The room was excellent, and we thoroughly enjoyed our stay.
However, the housekeeping staff requires better training in guest etiquette and privacy. On one occasion, knocking three times and receiving no response while we were sleeping, the staff entered the room without waiting for us to open the door. This is highly unprofessional and unacceptable, particularly for a hotel of such high standards.
I hope the management takes this feedback seriously and ensures that guests' privacy and comfort are respected at all times.
Dear Mr. Mohammed,
Thank you for your positive feedback, and we are delighted to hear that our location and staff have made your stay pleasant. We will deliver your kind words to Mr. Mustafa personally.
Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding the housekeeping. We will do our best to take your feedback into action and promise to meet your expectations on your next visit.
Thank you for taking the time to leave us a review.
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Fatma E.
Families
-
Confirmed reviews ALL
I have visited Pullman many times because it is my favorite hotel, but this time was truly the best experience I have ever had. What made this visit so special was two amazing people whose kindness, helpfulness, professionalism, and warm smiles I will never forget.
A special thank you to Noha Alharbi and Asmahan(the restaurant manager)for their outstanding service, genuine care, respect, and incredibly positive energy. They went above and beyond to make my stay memorable, and their dedication to their work truly deserves recognition.
I sincerely thank them from the bottom of my heart and wish them even greater success in their professional careers. People with such wonderful attitudes and positive energy deserve the very best in life, and I hope they continue to shine and achieve great things.
Thank you, Noha and Asmahan, for making this visit so special. You are a true credit to Pullman, and I look forward to visiting again! ❤️
Dear Ms. Fatma,
Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Noha Alharbi and Ms. Asmahan personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 4.5/5
Eihab O.
Families
-
Confirmed reviews ALL
Lovely hotel
Dear Mr. Eihab,
Thank you for choosing Zamzam Pullman Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
F. F.
Couples
-
Confirmed reviews ALL
Me and my wife recently stayed at the Pullman Zamzam Makkah during our Umrah trip, and it exceeded our expectations in almost every way.
A massive thank you to Nuha for an unforgettable experience! From the moment we arrived, Nuha provided exceptional customer service, going above and beyond to ensure our comfort. To our surprise and delight, Nuha also arranged a free room upgrade for us, which made our stay even more special and spiritually peaceful. Outstanding hospitality and professionalism—thank you, Nuha, for making us feel so valued!"
You simply cannot beat this location. Situated within the Clock Tower complex, getting to the Haram for every prayer was quick and hassle-free, which is especially important when travelling umrah.
The breakfast spread offered a fantastic variety of international and local dishes to suit different tastes. The restaurant staff managed the peak hours efficiently.
Dear Mr. F.,
Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Nuha Personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Mohamed N.
Friends
-
Confirmed reviews ALL
Excellent
Dear Mr. Mohamed,
Thank you for choosing Zamzam Pullman Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 4.0/5
Omar H.
Couples
-
Confirmed reviews ALL
We had a good time staying at Pullman. We were facilitated by Nuha and Taghreed, and the housekeeping team to ensure all that we need were taken care of; as a result were were able to focus on performing our prayers and other essential umrah rituals.
Dear Mr. Omar,
Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Nuha and Ms. Taghreed Personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Sale A.
Solo
-
Confirmed reviews ALL
I really enjoyed my stay at Pullman Zamzam Makkah. It’s a place I would definitely visit again, Insha Allah.
Thanks to the most amazing guest relations staff “Nuha”, she made my stay comfortable, ensuring I get the best of service throughout my stay.
Dear Mr. Sale,
Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay.
We want to express our sincerest gratitude for your kind words towards Ms. Nuha as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Sincerely,
Zamzam Pullman Makkah Hotel.
Customer review rating 5.0/5
Shavez M.
Business
-
Confirmed reviews ALL
Best hotel in clock tower
Dear Mr. Shavez,
Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Mustafa Sendi, Mr. Badr and Ms. Nuha Personally. We promise to continuously develop our services to give you a fantastic stay during every visit.
When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5
Best regards,
Zamzam Pullman Makkah Hotel.
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Frequently asked questions
Pullman Zamzam Makkah is located at Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 Makkah, Saudi Arabia. We are steps away from Al Masjid Al Haram and the Holy Kaaba, with the Abrajj Mall situated only 100 meters from our doors. For your convenience, we provide on-site indoor parking and a shuttle service to the airport for an additional fee.
Pullman Zamzam Makkah offers a wide range of accommodations including:
Classic Rooms and Deluxe Rooms with City, Haram, or Partial Kaaba views
Classic and Deluxe Junior Suites
Classic and Deluxe Executive Suites
Deluxe Presidential Suites
Deluxe Accessible Rooms
At Pullman Zamzam Makkah, we offer a variety of services and amenities:
Complimentary Wi-Fi and air conditioning
On-site indoor parking and airport shuttle for an additional fee
Wheelchair accessibility with 15 dedicated rooms
Pullman Fitness and Enaya Spa for an additional fee
Dining at Al Yasmine, Al Zahra, Tea Garden, and Al Amber
Concierge, laundry, and room services
Pullman Zamzam Makkah offers several dining experiences with vegetarian and halal options:
Al Yasmine: International, Arabian, and Asian buffet
Al Zahra: All-day dining with international and oriental buffets
Tea Garden: Cafe with premium tea, coffee, and an a la carte menu
Al Amber: International and local favorites in buffet or a la carte style
Room service is also available for your convenience.
At Pullman Zamzam Makkah, check-in is from 04:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Pullman Zamzam Makkah regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Pullman Zamzam Makkah using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Pullman Zamzam Makkah, pets are not allowed.
Pullman Zamzam Makkah is a wheelchair-accessible hotel featuring 15 rooms for people with reduced mobility and elevators to all floors. Our accessible rooms include 32-inch wide doors, accessible bathrooms, and visual alarms for the hearing impaired. Additionally, our restaurants like Al Yasmine and Al Zahra provide accessible service for all guests.
Yes, Pullman Zamzam Makkah allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Pullman Zamzam Makkah is ideally located for visiting the following landmarks on foot:
Al Masjid Al Haram and the Holy Kaaba: steps away
Abrajj Mall: 100 m away
Enaya Spa at Pullman Zamzam Makkah, located on the 27th floor, offers a serene environment for relaxation and indulgence. We provide a variety of treatments for an additional fee, including:
Massages and foot reflexology
Skin, hair, and beard care
Manicures and pedicures
Pullman Zamzam Makkah caters to business travellers with complimentary Wi-Fi and a dedicated business desk in every room. Our facilities also include an Executive Lounge and a concierge service to assist with your professional requirements during your stay.
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