Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 7,811 reviews

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Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Room 1

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,811 reviews

Customer review rating 4.0/5

Mahajan A. Business - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoy our central location and that our team, particularly Natasha and our concierge colleagues, made such a positive impression. Your kind words about their helpfulness and service will certainly be shared with them, and I know they will be pleased to receive your recognition. At the same time, I am sorry to learn that the comfort of the mattresses in Rooms 2813 and 2211 did not meet your expectations. Please accept our sincere apologies for the inconvenience this caused. Your comments have been shared with our Engineering and Housekeeping teams so the mattresses can be thoroughly inspected and the necessary action taken. It is wonderful to know that you will be returning on 9 and 10 July. We look forward to welcoming you back and will do our very best to ensure you enjoy a far more comfortable and restful stay. Thank you once again for your valued feedback and for your continued loyalty as an ALL Gold member. We truly appreciate your support and look forward to seeing you again soon. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 2.5/5

Melissa C. Business - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share your feedback following your recent stay with us. While I'm pleased to hear you enjoyed your stay overall, I'm sorry to learn that the condition of your room and the air conditioning did not meet your expectations. Guest comfort is incredibly important to us, and it's disappointing to know we fell short in this area. I appreciate you bringing these concerns to our attention. I will be reaching out to you via email shortly so that I can discuss your experience in more detail. Rhianne Campbell Luxury and Guest Experience Manager

Customer review rating 4.5/5

Heather G. Friends - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding your recent stay at Sofitel Brisbane Central. We are delighted to hear that you enjoyed our location and found our staff to be helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

Matthew W. Couples - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding our location, amenities, and staff. We are delighted to hear that you found everything you needed for a comfortable stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

Sophia A. Business - Confirmed reviews ALL

Bonjour, Thank you very much for your wonderful review and for your continued loyalty to Sofitel Brisbane Central. It is truly a pleasure to welcome you back each time you visit Brisbane, and we are delighted to know that your stays continue to meet your expectations. Your kind words about our entire team mean a great deal to us. From our reception, concierge and housekeeping colleagues to our breakfast team and everyone working behind the scenes, we are proud to know that their genuine care, professionalism and dedication helped make your stay so enjoyable. We will ensure your thoughtful feedback is shared with them all, as recognition such as yours is greatly appreciated. We are also pleased that you enjoyed the ease of booking through the ALL Accor app, found your accommodation impeccably maintained, and felt recognised as one of our valued Platinum members. It is especially meaningful that you believe every member of the team is equally deserving of praise, as creating a consistently welcoming and memorable experience is something we strive for together. Thank you once again for your generous recommendation and for choosing to stay with us whenever you are in Brisbane. We sincerely appreciate your trust and look forward to welcoming you back for another exceptional stay in the near future. Sincerement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Other web-users rate our hotel

  • 1,680 reviews 9.5/10 Location
  • 3,110 reviews 6.3/10 Room
  • 3,760 reviews 8.6/10 Service
  • 36 reviews 5.6/10 WiFi
  • 1,125 reviews 6.9/10 Food
  • 1,073 reviews 6.1/10 Vibe
  • 861 reviews 8.4/10 Breakfast
  • 803 reviews 5.4/10 Cleanliness

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