Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 8,282 reviews

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Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,282 reviews

Customer review rating 5.0/5

Jamie C. Families - Confirmed reviews ALL

Overnight with Family and well beyond expectations

Bonjour, Thank you for your kind words regarding your recent stay with your family. We are delighted to hear that we exceeded your expectations and contributed to a brilliant experience. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Elizabeth F. Families - Confirmed reviews ALL

I'm loyal to Sofitel Brisbane especially as a Platinum member but it's definitely time to break out of the loyalty shackles and try somewhere else. The room was fine.. clean, good coffee facilities and bed as comfortable as always. However the zoo that now exists as the new executive lounge needs a good overhaul. The food offerings were sparse in the least and I don't expect a meal...just nibblies ! We had to ask for hot canapés which arrived as a cold duck pastry, arancini ball and tartlet. Had to avoid 2 young children running around making a noise and mayhem whilst neither parents or staff were interested in encouraging some degree of decorum during the Aperol hours of 530 to 730pm. I love kids and have 3 of my own but they wouldn't be in the Club ! A totally underwhelming experience sadly.

Bonjour, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Brisbane Central. We greatly value the loyalty of our Platinum members and appreciate your continued support. I am pleased to hear that you found your room comfortable and well-appointed. However, I am disappointed to learn that your experience in the executive lounge did not meet your expectations. Your comments regarding the food offerings and the overall atmosphere during the Apero Chic hours are duly noted. We strive to create an environment that is both enjoyable and conducive to relaxation for all our guests. Rest assured that your feedback is essential in helping us enhance our services and offerings. We take your observations seriously and will review the lounge experience to better cater to our guests' needs in the future. Thank you once again for your insights. We hope to welcome you back soon and provide you with a more satisfying experience. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

James R. B. Business - Confirmed reviews ALL

We had a two night stay and we’re very impressed , we will be sure to make this the place we stay from now on when in Brisbane .

Bonjour, Thank you for your kind words regarding your recent stay at Sofitel Brisbane Central. We are delighted to hear that you were impressed and that you plan to return. It will be our pleasure to welcome you back on your next visit to Brisbane. Sincèrement, Rhianne Campbell Luxury & Guest Experience Manager

Customer review rating 4.5/5

Merrilyn A. Couples - Confirmed reviews ALL

Arrival - greeted warmly, efficient check in. Room - well appointed, clean, very comfortable bed & pillows. Restaurant - separate area (divided by gauze curtain) for higher levels of members which had very comfortable feel to it. Delicious canape’s! The most recent refurbishment is the nicest one yet.

Bonjour, Thank you for sharing your wonderful experience at Sofitel Brisbane Central. We are delighted to hear that you enjoyed our prime location, the warm welcome during your arrival, and the comfort of your room. It is also gratifying to know that you appreciated the distinct atmosphere of our restaurant and the recent refurbishment. Your compliments regarding our canapés are greatly appreciated, and we look forward to welcoming you back in the future. Sincerement, Rhianne Campbell Luxury & Guest Experience Manager

Customer review rating 1.5/5

Jayant K. P. Couples - Confirmed reviews ALL

the check-in was ok! room was sun standard. lights not working, leaking taps, bed not comfortable. Breakfast manager was grumpy and watching what we eating, expected better for the amount I paid for warm breakfast. check out not happy as I asked to send me the invoice and not has received as yet and its already a week. overall not good service from a 5 star hotel

Bonjour, Thank you for taking the time to share your feedback, and I am truly sorry to read about your experience. I will be following this up with you directly via email to better understand what occurred and ensure this is properly looked into. Rhianne Campbell Luxury and Guest Experience Manager

Other web-users rate our hotel

  • 1,750 reviews 9.5/10 Location
  • 3,209 reviews 6.5/10 Room
  • 3,965 reviews 8.8/10 Service
  • 36 reviews 5.9/10 WiFi
  • 1,209 reviews 7.1/10 Food
  • 1,100 reviews 6.2/10 Vibe
  • 872 reviews 8.4/10 Breakfast
  • 829 reviews 5.4/10 Cleanliness

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