Mercure Lyon Est Chaponnay Hotel 4 stars

DESPITE THE SPECIAL TIME COVID , IT WAS A GOOD EXPERIENCE.

Excellent product and great staff

We stopped for one night at the Mercure on the way from Provence to Beaune. It was an idea stopping place.

Correct

We liked the room very much and also the restaurant for breakfast, but: When I called to make the reservation for my family, I was confirmed by the hotel that the superior double room was available for us, but they have not told me unfortunately that that room was a special one with bathroom for disable persons. I guess this is an important detail that I should have been communicated, especially that that special bathroom we did not like unfortunately and it was reducing our comfort. At breakfast all types of food should be available untill 11.00 o’clock, I believe, and basically it is not quite normal that cheese are removed at 10.55 and that scrambled eggs are not availabe either at 10.55. These situations were solved, but I believe that ideally guests should not need to demand obvious things to the staff. The most I appreciated the room quality, cleanliness, modern and new decorations, bravo.

very good hotel and restaurant.

Very comfortable hotel with stylish, well-equipped rooms and very friendly staff

As per usual our reception was excellent, as was the room! I can quite understand why an evening meal is not available on a Saturday night, albeit the hotel was quite busy, what I fail to understand how they could run out of drought beer/lager in the bar! Nevertheless, it’s convenience to the ‘ring road’, secure car park, excellent staff, and excellent breakfast means we will be back!

For €160 room too small and proximity to busy road and motorway meant airless room or too much noise to sleep, even with AC. Reasonable meal and good wine but not enough to offset limitations of room. Second time of staying but will not stay again.

Very convenient location (close enough to motorway around Lyon on the way to the South of France, near a village with a good Italian restaurant = San Lorenzo Restaurant - 13 rue de l Egalite, 69780 Mions).Helpful staff. As expected = we had stayed there before.

I am particularly satisfied with the highly professional and efficient staff (reception, breakfast...), Hotel is situated out of the city in a not attractive suburb of the city. Rooms are noisy cause the adjacent highway. Bar is very cute too. Rooms are small but cute. What compensate this handicap is your staff. You might think bout some better and quicker/more efficient gate opening system. I will return in your hotel with pleasure.

A great hotel, very convenient for motorway junction on our journey south. Smallish but perfectly adequate room with comfortable bed, nice shower room. Smart and clean. Helpful receptionist and good secure parking

We must have booked in here seven or eight times oin the recent past, and, on every occasion, it is the only place to stay after a hard day's drive. Reception, room and food are so much better than the norm and I do hope this hotel is here to stay for many more years!

All aspects of the hotel found to be very satisfactory. Friendly helpful staff. Good room facilities. A decent varied breakfast provided each morning and restaurant available for evening meal. Secure overnight parking and close to motorway connection.

It depends on what you want and this hotel is not for those requiring a walk to either the shops,eateries or tourist attractions. But if like us you seek convenience for the journey, comfort, security of parking and a peaceful night then this Mercure delivers. At a very convenient junction on the Lyon ring road, Accor have three of their hotels at different price points. It will have a serious business clientele on weekdays but like other edge-of-town hotels in business districts it is quiet and less-populated at the weekend with good prices available if you book early enough. The restaurant is closed at the weekend but it is not too far to Moins for a variety of eating places and there is a LeClerc and bigMac just half a mile away. The rooms/bathroom offer good space and though close to the autoroute, noise is not too much of a problem. Breakfast was fresh and offered plenty of choices but then so it should at €16. Better value as part of a package if available. Indeed would still be a fourstar review without the great value of early booking. The receptionist, Ora, was genuinely welcoming, helpful and pleasant despite trying to do all the jobs on a quiet evening when more staff was unnecessary. I do try to speak french when in France but her english was excellent and allowed for a better conversation. The same could be said the following morning of the two staff on duty. Most helpful. We would not hesitate to return in the future.