Mercure Lyon Est Chaponnay Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,023 reviews

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Mercure Lyon Est Chaponnay Hotel - Image 1
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565 Rue Tony Garnier, ZAC DU CHAPOTIN, 69970 CHAPONNAY, France

Description

Hotel extras

  • Secure, free parking and charging stations for electric vehicles

  • Ideal location near Eurexpo, Groupama Stadium and the LDLC Arena

  • Homemade, seasonal cuisine, to enjoy in the dining room or on the terrace

  • All-you-can-eat buffet breakfast or served in your room

  • Spaces for your meetings: 2 seminar rooms and co-working area at the bar

Our accommodation(s)

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Room 1

Hotel location

Mercure Lyon Est Chaponnay Hotel

565 Rue Tony Garnier, ZAC DU CHAPOTIN
69970 CHAPONNAY
France

GPS:45.649531, 4.920609

Telephone
Fax +33 4 37 23 61 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BRASSERIE

Our chef Clément FIBLA offers cuisine made from fresh, seasonal produce. In a contemporary setting, our team will be happy to advise you in your choice of wines in order to best combine the flavors.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,023 reviews

Customer review rating 3.5/5

Patrick J. K. Couples - Confirmed reviews ALL

Dear Sir, Thank you for sharing your feedback following your stopover with us. We are sorry that you were disappointed to find our restaurant closed. Our restaurant is closed on weekends, as clearly indicated on our Accor website. As we know that this can easily be missed when travelling, our reception team calls every Friday the guests arriving for the weekend to remind them and, if needed, help them find an alternative nearby. We were unable to reach you by phone on this occasion, so an email was sent to you before your arrival. Fortunately, there is also a restaurant just a few metres from the hotel, open 7 days a week, which provides a convenient alternative for our guests. Regarding the bar, although we do not have a dedicated bartender at weekends, the bar itself remains available and our reception team can serve the full drinks menu. This allows us to keep the service available without maintaining a dedicated bar service during the quieter weekend periods. We are nevertheless pleased to see that you rated our team 10/10, as well as giving very good scores for your arrival, accommodation and cleanliness. We hope these aspects made your stopover a pleasant one overall. We are also committed to reducing our environmental impact, including our Green Key certification, the elimination of single-use products, glass water bottles in the rooms, eco-friendly dispensers and our various social and environmental partnerships. We hope to have the opportunity to welcome you again on your next journey through the region. Looking forward to welcoming you again, Élodie Hotel Manager

Customer review rating 5.0/5

Mark M. Couples - Confirmed reviews ALL

Dear Sir, Thank you very much for your wonderful 10/10 rating and for your kind comment. We were delighted to welcome you back again and are pleased to know that you enjoyed your stay, particularly the quiet and cool atmosphere of your room, as well as the fridge and kettle provided for your convenience. We were also happy to offer you a complimentary upgrade to a Superior room on this occasion, and we hope the additional comfort contributed to making your stay even more enjoyable. Thank you once again for your loyalty and for choosing to stay with us again. We look forward to welcoming you back on your next visit to the area. Looking forward to welcoming you again, Élodie Hotel Manager

Customer review rating 3.5/5

Giles G. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Malcolm W. Couples - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback following your first stay with us, and thank you as well for being a member of the ALL loyalty programme. We are pleased to see that you appreciated the cleanliness of your room, to which you gave a score of 8/10. Our housekeeping team works hard every day to maintain high standards, and your recognition means a great deal to them. We are, however, sorry to learn that your overall experience did not meet your expectations. Regarding our restaurant, it is indeed closed on Saturday and Sunday evenings. This information is displayed on our booking channels and is also communicated by our reception team before arrival. To ensure our guests still have a convenient dining option, we have a partner restaurant located just a few steps from the hotel, open seven days a week. Concerning the bottle of wine, the team member on duty that evening had only recently joined our reception team. While opening a bottle of wine is not usually part of a receptionist's daily responsibilities, we understand that this may have seemed surprising. Every hospitality professional has to learn at some point, and we are confident that she will soon gain the experience that comes with practice. We sincerely hope this isolated moment did not overshadow the kindness and commitment she showed throughout your stay. As for the air conditioning, we are sorry if it did not provide the level of comfort you expected. Had we been informed during your stay, our team would have been happy to check the system immediately and assist you if necessary. Finally, Sunday evenings are naturally quieter at our hotel, with fewer services available than during the week. This is also reflected in the attractive room rates offered on those dates, allowing guests to enjoy the comfort of our Privilege Rooms at particularly competitive prices. We regret that your experience led you to such a low recommendation score and hope that you might consider giving us another opportunity to provide you with a more positive impression during a future weekday stay, when you could also discover our restaurant and its seasonal cuisine. Kind regards, Elodie Hotel Manager

Customer review rating 4.5/5

Adely D. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 189 reviews 9/10 Location
  • 404 reviews 7.4/10 Room
  • 474 reviews 9.3/10 Service
  • 188 reviews 7.7/10 Breakfast
  • 149 reviews 8/10 Cleanliness

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