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Mercure Lyon Est Chaponnay Hotel 4 stars

Customer review rating 4.6/5 3,121 reviews

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Mercure Lyon Est Chaponnay Hotel
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+ 21 Services

Hotel extras

  • Free fiber WIFI. Buffet breakfast to eat in the dining room or the terrace

  • Close to Eurexpo and the Stade des Lumières (the Olympic Park)

  • Free enclosed car park

  • Homemade, seasonal catering served in the dining room, terrace, or bedroom

  • 2 meeting rooms: possibility of lunch in the form of home-cooked meal trays

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Lyon Est Chaponnay Hotel

565 Rue Tony Garnier
ZAC DU CHAPOTIN
69970 chaponnay
france

Tel: +33437236161

Fax: (+33)4/37236171

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORT D'AFFAIRE, LYON BRON At 12km / 7 miles

  • By plane

    AEROPORT, GRENOBLE ISERE At 0km / 39 miles

  • By plane

    AEROPORT, LYON SAINT EXUPERY At 23km / 14 miles

  • By plane

    AEROPORT, SAINT ETIENNE-LOIRE At 0km / 41 miles

  • By helicopter

    AERODROME, CORBAS At 0km / 0 miles

  • By helicopter

    AERODROME, VIENNE REVERNIT At 0km / 17 miles

  • By car

    SORTIE 15 At 0.5km / 0.31 miles

  • By train

    GARE TGV, LYON PART DIEU At 20km / 12 miles

  • By train

    GARE TGV, LYON PERRACHE At 0km / 11 miles

  • By train

    GARE TGV, LYON SAINT EXUPERY At 1km / 11 miles

  • By train

    METRO LYON PART DIEU At 0km / 11 miles

  • By train

    METRO, GARE DE VENISSIEUX At 0km / 6 miles

GPS :45.649531, 4.920609

Hotel services

LA BRASSERIE

Our chef Mélanie POISSON offers cuisine made from fresh, seasonal produce. In a contemporary setting, our team will be happy to advise you in your choice of wines in order to best combine the flavors.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
    • Express Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 77 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 77 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • French
    • Italian
    • English
    • Spanish
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Mercure Lyon Est Chaponnay
    • On site
    • 60 parking spaces
    • Private
Well-being
  • Lappart Fitness Additional charge
    • Nearby
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Board games available

Our accommodation(s)

The hotel has 77 refurbished rooms with choice of 3 comfort levels. Classic rooms offer the basics with quality bedding, shower and courtesy tray. The more spacious and contemporary superior room has a well-stocked mini-bar. Or go for ultimate comfort with the Privilege room, with Nespresso coffee machine, bathrobe, slippers and many other touches.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 140

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Lyon Est Chaponnay Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,121 reviews

TripAdvisor Rating 4.5/5

402 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Mike Business - 15/10/2021 Confirmed reviews ALL

The bar staff is really slow

Customer review rating 0.5/5

Pf Business - 10/10/2021 Confirmed reviews ALL

Surprise additional fee at check-out. One additional breakfast that was deleted (after 5 min of discussions ..) and an early check-in fee of 25€ that I had to pay and that I still don't understand as I never requested an early check-in.

Dear Sir, We thank you for sharing your review after your stay by us. We have welcomed few months ago a new night receptionnist, who was not aware of your situation, that is to say two reservations in one stay. We would like to sincerely apologize for this inconvenience, and we made sure our new collaborator now knows this process during mid-stays. Best Regards, Juliette Customer Relationship Department. 04 37 23 61 61

Perfect stay

Customer review rating 4.5/5

Martijn V. Couples - 24/07/2021 Confirmed reviews ALL

Well located, beautifull room, good breakfast and diner, good restaurant, very good COVID measurements

M. V. Thank you so much for your great comment! It was a pleasure to welcome you and to have reached your expectations. Do not hesitate to inform us about your preferences prior your future booking so we can reach your highest satisfaction ! Have a lovely day, Kind regards, Laetitia Reception

Good place to make a pause during your trip

Customer review rating 5.0/5

Pierre T. Couples - 30/06/2021 Confirmed reviews ALL

I spent a night in the hotel. The parking was secure. The staff nice and ready to answer all questions / give informations. The restaurant was closed for the weekend but staff proposed to make a reservation to a nearby restaurant. The room and bathroom were clean. The AC quiet and functioning. The bed was very good. The breakfast offered a nice variety of choice as well as the possibility to eat outside.

Dear PIERRE T., Our staff had the privilege of having a Platinum member like you during your stay, thank you for the joy you have brought to everyone! We are also thankful for this perfect grade. We look forward to seeing you upgrade your status in the next few years and enjoy all the advantages! Have a wonderful day, Juliet Customer Relations Department

Basic hotel

Customer review rating 3.0/5

Sven Couples - 21/06/2021 Confirmed reviews ALL

Hotel was clean and team was friendly. Location was in an industrial area, not so nice. Hotel looks more like a 3star ibis than a Mercure. Bed was too soft, I had pain in my back. Stay was OK for I would not return.

GOOD STAY

Customer review rating 4.5/5

Sony Business - 29/12/2020 Confirmed reviews ALL

DESPITE THE SPECIAL TIME COVID , IT WAS A GOOD EXPERIENCE.

Good Stay

Customer review rating 5.0/5

Mark Business - 13/11/2020 Confirmed reviews ALL

Excellent product and great staff

Good position for overnight stop

Customer review rating 4.5/5

J. Couples - 22/07/2020 Confirmed reviews ALL

We stopped for one night at the Mercure on the way from Provence to Beaune. It was an idea stopping place.

Dear Mr and Mrs J., All teams enjoyed your visit! We can not wait to welcome you again, with the same quality of service per usual. Stay safe and have a nice day, Juliette, Customer Relation

Correct

Customer review rating 3.5/5

Greg Business - 07/07/2020 Confirmed reviews ALL

Correct

Nice room, very clean and attention to details, bravo

Customer review rating 4.0/5

A-p Families - 05/01/2020 Confirmed reviews ALL

We liked the room very much and also the restaurant for breakfast, but: When I called to make the reservation for my family, I was confirmed by the hotel that the superior double room was available for us, but they have not told me unfortunately that that room was a special one with bathroom for disable persons. I guess this is an important detail that I should have been communicated, especially that that special bathroom we did not like unfortunately and it was reducing our comfort. At breakfast all types of food should be available untill 11.00 o’clock, I believe, and basically it is not quite normal that cheese are removed at 10.55 and that scrambled eggs are not availabe either at 10.55. These situations were solved, but I believe that ideally guests should not need to demand obvious things to the staff. The most I appreciated the room quality, cleanliness, modern and new decorations, bravo.

Tres bon hotel

Customer review rating 4.5/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

very good hotel and restaurant.

Very enjoyable stay

Customer review rating 4.5/5

Matthew Couples - 02/11/2019 Confirmed reviews ALL

Very comfortable hotel with stylish, well-equipped rooms and very friendly staff

A surprising shortfall!

TripAdvisor rating 4.0/5

Francophile2630 Couples - 10/07/2019 TripAdvisor review

As per usual our reception was excellent, as was the room! I can quite understand why an evening meal is not available on a Saturday night, albeit the hotel was quite busy, what I fail to understand how they could run out of drought beer/lager in the bar! Nevertheless, it’s convenience to the ‘ring road’, secure car park, excellent staff, and excellent breakfast means we will be back!

Dear Guest, Entire Mercure Lyon Est Chaponnay Team joins me to thank you for your review. I wish we will have the pleasure to welcome you soon. Best Regards,

Not good enough

TripAdvisor rating 3.0/5

brendan854 Couples - 03/06/2019 TripAdvisor review

For €160 room too small and proximity to busy road and motorway meant airless room or too much noise to sleep, even with AC. Reasonable meal and good wine but not enough to offset limitations of room. Second time of staying but will not stay again.

Excellent stop over on the way to the South of France - good service!

TripAdvisor rating 5.0/5

Etienne S Family - 27/08/2018 TripAdvisor review

Very convenient location (close enough to motorway around Lyon on the way to the South of France, near a village with a good Italian restaurant = San Lorenzo Restaurant - 13 rue de l Egalite, 69780 Mions).Helpful staff. As expected = we had stayed there before.

Dear Travellers, I would like to say thank you for your pleasant comments. We are delighted that our services reached your expectations. We hope to see you soon in Mercure Lyon Est Chaponnay. Best Regards,

Staff efficient and proffessional

TripAdvisor rating 4.0/5

deurandik Family - 18/07/2018 TripAdvisor review

I am particularly satisfied with the highly professional and efficient staff (reception, breakfast...), Hotel is situated out of the city in a not attractive suburb of the city. Rooms are noisy cause the adjacent highway. Bar is very cute too. Rooms are small but cute. What compensate this handicap is your staff. You might think bout some better and quicker/more efficient gate opening system. I will return in your hotel with pleasure.

Dear Travellers, I would like to thank you for staying in our hotel and to take time to share your advice on TripAdvisor. It is a great pleasure for entire Mercure Lyon Est Chaponnay Team to read your gratification. We wish we will have the pleasure to welcome you during your future stay in Lyon. Best Regards

Very convenient

TripAdvisor rating 5.0/5

Amoq Couples - 01/11/2017 TripAdvisor review

A great hotel, very convenient for motorway junction on our journey south. Smallish but perfectly adequate room with comfortable bed, nice shower room. Smart and clean. Helpful receptionist and good secure parking

Dear Travellers, I would like to thank you taking time to share your reviews about your recent stay with us. I am overjoyed that you have a pleasant moment. With pleasure to welcome you soon. Best Regards,

....as ever....perfect!

TripAdvisor rating 5.0/5

Francophile2630 Couples - 27/06/2017 TripAdvisor review

We must have booked in here seven or eight times oin the recent past, and, on every occasion, it is the only place to stay after a hard day's drive. Reception, room and food are so much better than the norm and I do hope this hotel is here to stay for many more years!

Dear Travellers, We very much appreciate your comments regarding your stay at the Mercure Lyon Est Chaponnay. It is always a pleasure to receive positive feedback. I will be very pleased to share your comments with all our team Be assured that we are here for many years. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Very satisfied

TripAdvisor rating 5.0/5

field8st Solo travel - 21/06/2017 TripAdvisor review

All aspects of the hotel found to be very satisfactory. Friendly helpful staff. Good room facilities. A decent varied breakfast provided each morning and restaurant available for evening meal. Secure overnight parking and close to motorway connection.

Dear Travellers, I would like to say thank you to stay in our hotel and to take time to share your advice on TripAdvisor. It is a great pleasure for entire Mercure Lyon Est Chaponnay Team to read your gratification. I am glad to note that you enjoyed all our services. We wish we will have the pleasure to welcome you during your future stay in Lyon. Best Regards

Enjoyable stopover

TripAdvisor rating 5.0/5

FrancoPhile17 Couples - 12/08/2016 TripAdvisor review

It depends on what you want and this hotel is not for those requiring a walk to either the shops,eateries or tourist attractions. But if like us you seek convenience for the journey, comfort, security of parking and a peaceful night then this Mercure delivers. At a very convenient junction on the Lyon ring road, Accor have three of their hotels at different price points. It will have a serious business clientele on weekdays but like other edge-of-town hotels in business districts it is quiet and less-populated at the weekend with good prices available if you book early enough. The restaurant is closed at the weekend but it is not too far to Moins for a variety of eating places and there is a LeClerc and bigMac just half a mile away. The rooms/bathroom offer good space and though close to the autoroute, noise is not too much of a problem. Breakfast was fresh and offered plenty of choices but then so it should at €16. Better value as part of a package if available. Indeed would still be a fourstar review without the great value of early booking. The receptionist, Ora, was genuinely welcoming, helpful and pleasant despite trying to do all the jobs on a quiet evening when more staff was unnecessary. I do try to speak french when in France but her english was excellent and allowed for a better conversation. The same could be said the following morning of the two staff on duty. Most helpful. We would not hesitate to return in the future.

Dear Travellers, I would like to say thank you to stayed in own hotel and to take time to share your advice on TripAdvisor. It is a great pleasure for entire Mercure Lyon Est Chaponnay Team to read your gratification ! I am glad to note that you enjoyed all our services. We wish we will have the pleasure to welcome you during your futur stay in Lyon. Best Regards

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