Mercure Lyon Est Chaponnay Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,126 reviews

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Mercure Lyon Est Chaponnay Hotel - Image 1
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565 Rue Tony Garnier, ZAC DU CHAPOTIN, 69970 CHAPONNAY, France

Description

Hotel extras

  • EV charging stations.

  • Close to Eurexpo and the Stade des Lumières (the Olympic Park)

  • Free private car park

  • Homemade, seasonal catering served in the dining room, terrace, or bedroom

  • 2 meeting rooms, co-working spaces at the bar

Our accommodation(s)

Hotel location

Mercure Lyon Est Chaponnay Hotel

565 Rue Tony Garnier, ZAC DU CHAPOTIN
69970 CHAPONNAY
France

GPS:45.649531, 4.920609

Telephone
Fax +33 4 37 23 61 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Brasserie

Our chef Mélanie POISSON offers cuisine made from fresh, seasonal produce. In a contemporary setting, our team will be happy to advise you in your choice of wines in order to best combine the flavors.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,126 reviews

TripAdvisor Rating  4.5/5  427 reviews

Nice, comfortable and cozy hotel.

Customer review rating 5.0/5

Anita &. E. Friends - Confirmed reviews ALL

Being with many friends staying in the same hotel made it like visiting a family members home and not wanting to leave. Thanks for an awesome time. Loved the breakfast buffet every morning.

Mr and Mrs W., We are glad that your friends and you appreciated your stay with us. "Feeling like at home", this is excatly how we want our guests to feel Mission accomplished then See you then Elodie HOUSSAIS Hotel Manager h5…

A good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The morning breakfast staff was absolutely Wonderful!!! The bed very comfortable But the room was smaller than expected

Tank you so much Mr L. for this nice feedback. Severine is, indeed, very involved in the quality of her breakfast service, she will be happy to read you! Next time you come to us, do not hesitate to book a superior room. It is true that, for a couple, the superior room might be a little bit more comfortable. See you soon then Sincerely, Elodie HOUSSAIS Hotel Manager h5…

Great Staff!

Customer review rating 5.0/5

Juli D. Families - Confirmed reviews ALL

We stayed here for the Convention of Jehovah's Witnesses, in August. The hotel staff was extremely helpful and kind. I know dealing with a lot of people at the same time, can be overwhelming, but they handled it professionally and with ease. Although the rooms were small, the beds were very comfortable and the shower worked well. I want to say thank you to the staff for their fine work in taking care of all of us.

Dear JULIANA D., Thank you so much for your positive feedback ! We are delighted to read that your stay at our hotel met your expectations. We are glad to know that our efforts have been recognized and appreciated. We understand that welcoming a large number of guests at the same time can be challenging, but our team is dedicated to providing a good experience for each guest, no matter the circumstances. It is very rewarding to hear that you found our staff helpful and friendly, even during busy moments. We will be sure to pass along your compliments to our entire team, who will be pleased to know that their work contributed to making your stay enjoyable. Also, we are happy that the comfort of the beds and the quality of the shower added to your satisfaction. Once again, thank you for taking the time to share your experience. It was truly a pleasure to host you, and we hope to have the opportunity to welcome you again during your next visit to our city. See you soon ! Elia Wonga-Villard GM assistant h5…

Convenient and excellent service

Customer review rating 5.0/5

Giles G. Couples - Confirmed reviews ALL

Thank you to the all the staff for the excellent reception and service received. All staff members we met, from reception to breakfast, were extremely kind and went out of their way to be helpful, even when we had specific requests (like ice for our ice box and milk for our coffee flask). Thank you very much! We will be back next year

Dear GILES G., Thank you so much for your kind words and for taking the time to share your experience ! We're thrilled to hear that our staff made a positive impact on your stay. It’s always our goal to go the extra mile for our guests, and we’re delighted that we could accommodate your specific requests. We look forward to welcoming you back next year ! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more memorable. Sincerely, Elia Wonga-Villard GM assistant h5…

Very patient staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Checking in was easy. Impressive as to the amount of friends checking in. Your breakfast staff very accommodating and patient and hospitable. Although my room was clean and linen was exceptionally comfortable our bathroom walls needed a good scrubbing.

Dear PAULINE R., Thank you for taking the time to share your experience with us ! It is great to know that you had a good experience thanks to the hard work of our staff. We will tell to every service that they contributed positively to your stay. We’re also pleased that you found your room to be clean and the linens comfortable, as we strive to provide a cozy and inviting atmosphere for all our guests. However, we are sorry to learn about the condition of the bathroom walls. Despite the fact that our housekeeping team does its best everyday, our bathrooms are old. They all will be soon renovated and will become as good as new ! We appreciate your valuable feedback as it helps us improve and provide a better experience for our guests. We hope to have the pleasure of welcoming you back soon, so we can offer you a stay that exceeds your expectations in every way. Sincerely, Elia Wonga-Villard GM assistant h5…

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Other web-users rate our hotel

  • 177 reviews 8.5/10 Location
  • 463 reviews 6.9/10 Room
  • 456 reviews 9.1/10 Service
  • 233 reviews 7.5/10 Breakfast
  • 161 reviews 7/10 Cleanliness
  • 14 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.