Mercure Lyon Est Chaponnay Hotel 4 stars

As per usual our reception was excellent, as was the room! I can quite understand why an evening meal is not available on a Saturday night, albeit the hotel was quite busy, what I fail to understand how they could run out of drought beer/lager in the bar! Nevertheless, it’s convenience to the ‘ring road’, secure car park, excellent staff, and excellent breakfast means we will be back!

All clean and well prepared. Very nice stay.

For €160 room too small and proximity to busy road and motorway meant airless room or too much noise to sleep, even with AC. Reasonable meal and good wine but not enough to offset limitations of room. Second time of staying but will not stay again.

Dear, Charging 100€ for a reconverted Ibis Budget hotel is barely acceptable within the strategy of the Accor group from basic to high end Ibis Budget/Ibis/Ibis Styles/Mercure/... and is disappointing for the customer. The brand new Ibis hotel a few hundred meters away and which is 30% cheaper has better value than this shabby Mercure hotel. At least, in the eyes of the customer. Not OK if you want to be propose a logic product offer towards customers. Best regards Alex

Just staying one night with late arrival. 2 nice rooms (1 double, 1 triple) , next to each other. Bedding very comfortable, rooms are quiet. Breakfast is good also Price is reasonable

RAS

Hotel ideally situated close to A46 and easy to find. Receptionist, Elodie, was very welcoming and professional and a credit to the hotel. Room was comfortable and clean, and although bathroom was a good general standard, the deep step to get out of the shower was difficult and dangerous when the floor was wet. We ate at the hotel and were well served, but a lack of choice for the menu du jour was disappointing and in our experience is always available at other restaurants who offer better value for money. We only ate at the hotel because there seemed to be a distinct lack of other eateries in the area, this is something perhaps travellers need to research? Overall, a very satisfactory stay, we would stay again if we are able to locate better value restaurants in the area.

Hotel is very easy to reach and to park. Rooms are clean and updated. Very quiet despite the road close by. The restaurant has a good choice, breakfast is from good quality conform to Mercure level. Staff was very nice and friendly, thanks to them !

Evening receptionist was fantastic and worked extremely had to ensure our stay was a good one.

Nice and clean hotel, well located, free parking and nice breakfast.

I had very bad experience with one of your employee name AURORE . She was very rude while I was checking out on 14th Dec . The way she talked was rude and unacceptable. Though other colleagues of mercure were quite helpful and caring this female was authoritative and non caring. Due to back problem Ijust needed help on my bag to be lifted and she was rudely saying we have some trolley outside you can take them and non one can help though the other colleague was willing to help and he did. Hope you would take this feedback and improve on mannerisms of your employee Aurore.

Really great service very friendly staff and very clean hotel. The beds were very comfortable and the price great. Enjoyed it very much and would come again, thank you!

We stay in this hotel quite a bit and the overall experience was good but the drainage hole in the shower is blocked and needs some immediate attention. It flooded the entire bathroom. It’s obviously been going on for sometime as the bottom of the door is starting to warp. We had to mop all the water up with towels. We reported this to reception.

Very clean hotel and with good help with the staff from reception. Easy access to High way and with secure parking area.

Hotel location is good. Beds are nice. Privilege rooms are nice. Regular rooms are too basic