Mercure Lyon Est Chaponnay Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,022 reviews

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Mercure Lyon Est Chaponnay Hotel - Image 1
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565 Rue Tony Garnier, ZAC DU CHAPOTIN, 69970 CHAPONNAY, France

Description

Hotel extras

  • EV charging stations.

  • Close to Eurexpo and the Stade des Lumières (the Olympic Park)

  • Free private car park

  • Homemade, seasonal catering served in the dining room, terrace, or bedroom

  • 2 meeting rooms, co-working spaces at the bar

Our accommodation(s)

Hotel location

Mercure Lyon Est Chaponnay Hotel

565 Rue Tony Garnier, ZAC DU CHAPOTIN
69970 CHAPONNAY
France

GPS:45.649531, 4.920609

Telephone
Fax +33 4 37 23 61 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BRASSERIE

Our chef Melanie POISSON offers cuisine made from fresh, seasonal produce. In a contemporary setting, our team will be happy to advise you in your choice of wines in order to best combine the flavors.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,022 reviews

TripAdvisor Rating  4.3/5  435 reviews

Customer review rating 4.0/5

David S. Solo - Confirmed reviews ALL

I stayed at the weekend, so the hotel was very quiet and the restaurant closed. It was a comfortable stay though

Customer review rating 5.0/5

Mark M. Couples - Confirmed reviews ALL

Good location, easy check in. Quiet and cool during the heat wave, but good location to carry on journey south

Dear sir, 10/10, super! Indeed, you were here during the heat wave and air co was more than welcome in the whole hotel! You are right, the Mercure Lyon Est Chaponnay is well located on your way to the south of France, Spain, Italy but mountains as well. It is very accessible and in addition, we have a large and free carpark, so as a electric vehicle charging station. See you soon then Elodie Hotel Manager

Customer review rating 1.5/5

Helen G. Families - Confirmed reviews ALL

I don’t like being harassed to provide bank details by email prior to my stay, I’ve never had this issue before when staying here. I also don’t like being threatened that you will cancel my room if I don’t provide it. The room was not as good as before. The air con did not work well, the room was dirty and shabby.

Dear Madam G., Thank you for taking the time to leave your review following your stay. Surprised by your feedback, we inquired with our staff. Indeed, our apprentice told us that she had mistakenly requested a bank guarantee by email. A guarantee is required for new guests, and you had indeed stayed with us before. Following your return, she apologized for the inconvenience. I therefore find the word "harassment" a bit strong. My colleague's intention was absolutely not to offend you; she simply made a mistake. These things happen. However, we would like to apologize once again for this incident. Regarding the cleanliness issue, please excuse us, the message has been forwarded to room service. Have you forwarded this information to our reception? Indeed, we could have offered various solutions if necessary. You seem disappointed with the room. The only difference from your last stays is that you had a family room that meets the standards for people with reduced mobility. Is this a problem for you? If so, we can add this information to your guest profile. In our hotel, we only have three family rooms, two of which meet the standards for people with reduced mobility. Since our family rooms are on the ground floor, it's logical that some meet the standards for people with reduced mobility. With only three rooms in this category, the likelihood of having one of the rooms with a bathroom for people with reduced mobility is quite high. Our technician has been notified to check that the air conditioning is working properly. Your satisfaction remains our priority, so we remain open to any further feedback you may have. Wishing you a wonderful day, Nina Guest Relations H5…

Customer review rating 3.5/5

Patrick R. Couples - Confirmed reviews ALL

The room was very hot and the air con could not cool. I read the message about keeping the room at 25° which i think is too warm

Dear Mr R., Thank you for the good notes regarding the staff, breakfast, cleanliness. I'm not surprised concerning the air co. It is nothing to do with our recommendations. Indeed, on August, the 8th, in the evening, the general air co system went out to safety, due to the high temperatures. When the reception team realized it, they restarted the system but the time, for the system, to restart and be cool again, it took time. That is why, during few hours, it was warmer in the rooms. I do apologize for the inconvenience and I hope that you will come back again in our hotel Mercure Lyon Est Chaponnay Elodie General Manager

Customer review rating 5.0/5

Brendan O. Families - Confirmed reviews ALL

We stopped here as a stopover, on our way to the South of France. The room was excellent, the bed was ridiculously comfortable, the staff were extremely polite, helpful and friendly and the breakfast was top class. I would highly recommend staying here.

Dear Sir O. Thank you so much for your wonderful message ! We’re delighted that your stopover with us was such a positive experience, from the comfort of the room and bed to the warm welcome from our team and the quality of the breakfast. Your recommendation truly means a lot to us, and we hope to welcome you back on your next journey to (or from!) the South of France. Have a nice holiday and see you soon, Elia Wonga-Villard GM assistant

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Other web-users rate our hotel

  • 196 reviews 8.8/10 Location
  • 443 reviews 6.8/10 Room
  • 476 reviews 9.2/10 Service
  • 215 reviews 7.4/10 Breakfast
  • 167 reviews 7/10 Cleanliness
  • 55 reviews 7.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.