Mercure Lyon Est Chaponnay Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,026 reviews

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Mercure Lyon Est Chaponnay Hotel - Image 1
Mercure Lyon Est Chaponnay Hotel - Image 2
Mercure Lyon Est Chaponnay Hotel - Image 3
Mercure Lyon Est Chaponnay Hotel - Image 4
565 Rue Tony Garnier, ZAC DU CHAPOTIN, 69970 CHAPONNAY, France

Description

Hotel extras

  • Secure, free parking and charging stations for electric vehicles

  • Ideal location near Eurexpo, Groupama Stadium and the LDLC Arena

  • Homemade, seasonal cuisine, to enjoy in the dining room or on the terrace

  • All-you-can-eat buffet breakfast or served in your room

  • Spaces for your meetings: 2 seminar rooms and co-working area at the bar

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with a double bed

Photo out of - Superior Room with a double bed

Room with a refined decor. Double bed w/ mattress topper, free fiber WIFI, safe, fully renovated bathroom. Feeling thirsty? Take advantage of the mini-bar with free soft drinks and tea/coffee facilities.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Treat yourself to our very comfortable room: exclusive upscale Mercure bedding, iPhone/iPad docking station, Nespresso machine, fully renovated bathroom and many other perks designed for a perfect stay...

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Our room is ideal for family getaways: double bed, sofa bed, free fiber WIFI, safe, mini-bar with free soft drinks & tea/coffee. Bonus? The fully renovated bathroom with shower equipped to PRM standards.

Max. number of persons
4
Area
From 22 m² / 236 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Our comfortable room with A/C adapts to your needs: two single beds, free (fiber) WIFI, safe, tea/coffee-making facilities, fully renovated bathroom with shower. Peace and relaxation guaranteed!

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Lyon Est Chaponnay Hotel

565 Rue Tony Garnier, ZAC DU CHAPOTIN
69970 CHAPONNAY
France

GPS:45.649531, 4.920609

Telephone
Fax +33 4 37 23 61 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 77 rooms
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • 77 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge
  • Children
  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Green area
  • Foosball
  • Tourist guide for families

Sports and leisure

Karting Additional charge

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 60 parking spaces

Services & equipment

  • Electric car recharging units 22 kVA

LA BRASSERIE

Photo out of - LA BRASSERIE

Our chef Clément FIBLA offers cuisine made from fresh, seasonal produce. In a contemporary setting, our team will be happy to advise you in your choice of wines in order to best combine the flavors.

Cooking style
French
Chef name
Clément FIBLA
Capacity
60
Accessibility
Accessible service
565 Rue Tony Garnier, ZAC DU CHAPOTIN, 69970 Chaponnay, France
Telephone +33 4 37 23 61 61
Menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Our chef Clément FIBLA offers cuisine made from fresh, seasonal produce. In a contemporary setting, our team will be happy to advise you in your choice of wines in order to best combine the flavors.

Book

After the days exertions, come and relax in a warm and contemporary setting and enjoy a nice drink and leisure time with friends or colleagues. Add in a game of pool or TV sports for extra fun.

Start the day with a delicious buffet breakfast served in our restaurant from 6.30 am, including a large selection of local specialties. Or, if you prefer, order a continental breakfast from room service.

After an unforgettable day, spend your wedding night in one of our Privilege rooms. The team will garnish it with tasteful and romantic touches. You can rent rooms before the ceremony too, to get ready!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,026 reviews

Customer review rating 4.5/5

Gerard M. Couples - Confirmed reviews ALL

Bonjour Monsieur, Merci beaucoup pour votre excellente note de 9/10 et pour ce commentaire qui résume joliment votre séjour : « Satisfaction totale ». Nous sommes ravis que vous ayez attribué 10/10 à l'ensemble des prestations, notamment à notre accueil, à votre chambre et à nos équipes. C'est une très belle récompense pour nos collaborateurs. Nous avons également eu plaisir à accueillir votre compagnon à quatre pattes et espérons que notre petite attention de bienvenue pour votre animal vous a fait plaisir. Nous sommes heureux que l'expérience vous ait globalement donné entière satisfaction et espérons que, lors d'un prochain séjour, vous aurez l'occasion de profiter encore davantage de nos services, notamment de notre petit-déjeuner. Merci encore pour votre confiance et au plaisir de vous accueillir à nouveau. À très bientôt au Mercure Lyon Est Chaponnay, Élodie Directrice

Customer review rating 3.5/5

Patrick J. K. Couples - Confirmed reviews ALL

Dear Sir, Thank you for sharing your feedback following your stopover with us. We are sorry that you were disappointed to find our restaurant closed. Our restaurant is closed on weekends, as clearly indicated on our Accor website. As we know that this can easily be missed when travelling, our reception team calls every Friday the guests arriving for the weekend to remind them and, if needed, help them find an alternative nearby. We were unable to reach you by phone on this occasion, so an email was sent to you before your arrival. Fortunately, there is also a restaurant just a few metres from the hotel, open 7 days a week, which provides a convenient alternative for our guests. Regarding the bar, although we do not have a dedicated bartender at weekends, the bar itself remains available and our reception team can serve the full drinks menu. This allows us to keep the service available without maintaining a dedicated bar service during the quieter weekend periods. We are nevertheless pleased to see that you rated our team 10/10, as well as giving very good scores for your arrival, accommodation and cleanliness. We hope these aspects made your stopover a pleasant one overall. We are also committed to reducing our environmental impact, including our Green Key certification, the elimination of single-use products, glass water bottles in the rooms, eco-friendly dispensers and our various social and environmental partnerships. We hope to have the opportunity to welcome you again on your next journey through the region. Looking forward to welcoming you again, Élodie Hotel Manager

Customer review rating 5.0/5

Mark M. Couples - Confirmed reviews ALL

Dear Sir, Thank you very much for your wonderful 10/10 rating and for your kind comment. We were delighted to welcome you back again and are pleased to know that you enjoyed your stay, particularly the quiet and cool atmosphere of your room, as well as the fridge and kettle provided for your convenience. We were also happy to offer you a complimentary upgrade to a Superior room on this occasion, and we hope the additional comfort contributed to making your stay even more enjoyable. Thank you once again for your loyalty and for choosing to stay with us again. We look forward to welcoming you back on your next visit to the area. Looking forward to welcoming you again, Élodie Hotel Manager

Customer review rating 3.5/5

Giles G. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Malcolm W. Couples - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback following your first stay with us, and thank you as well for being a member of the ALL loyalty programme. We are pleased to see that you appreciated the cleanliness of your room, to which you gave a score of 8/10. Our housekeeping team works hard every day to maintain high standards, and your recognition means a great deal to them. We are, however, sorry to learn that your overall experience did not meet your expectations. Regarding our restaurant, it is indeed closed on Saturday and Sunday evenings. This information is displayed on our booking channels and is also communicated by our reception team before arrival. To ensure our guests still have a convenient dining option, we have a partner restaurant located just a few steps from the hotel, open seven days a week. Concerning the bottle of wine, the team member on duty that evening had only recently joined our reception team. While opening a bottle of wine is not usually part of a receptionist's daily responsibilities, we understand that this may have seemed surprising. Every hospitality professional has to learn at some point, and we are confident that she will soon gain the experience that comes with practice. We sincerely hope this isolated moment did not overshadow the kindness and commitment she showed throughout your stay. As for the air conditioning, we are sorry if it did not provide the level of comfort you expected. Had we been informed during your stay, our team would have been happy to check the system immediately and assist you if necessary. Finally, Sunday evenings are naturally quieter at our hotel, with fewer services available than during the week. This is also reflected in the attractive room rates offered on those dates, allowing guests to enjoy the comfort of our Privilege Rooms at particularly competitive prices. We regret that your experience led you to such a low recommendation score and hope that you might consider giving us another opportunity to provide you with a more positive impression during a future weekday stay, when you could also discover our restaurant and its seasonal cuisine. Kind regards, Elodie Hotel Manager

Bonjour Monsieur, Merci beaucoup pour votre excellente note de 9/10 et pour ce commentaire qui résume joliment votre séjour : « Satisfaction totale ». Nous sommes ravis que vous ayez attribué 10/10 à l'ensemble des prestations, notamment à notre accueil, à votre chambre et à nos équipes. C'est une très belle récompense pour nos collaborateurs. Nous avons également eu plaisir à accueillir votre compagnon à quatre pattes et espérons que notre petite attention de bienvenue pour votre animal vous a fait plaisir. Nous sommes heureux que l'expérience vous ait globalement donné entière satisfaction et espérons que, lors d'un prochain séjour, vous aurez l'occasion de profiter encore davantage de nos services, notamment de notre petit-déjeuner. Merci encore pour votre confiance et au plaisir de vous accueillir à nouveau. À très bientôt au Mercure Lyon Est Chaponnay, Élodie Directrice

Customer review rating 3.5/5

Patrick J. K. Couples - Confirmed reviews ALL

Hotel not bad very busy RESTAURANT CLOSED not told in advance

Dear Sir, Thank you for sharing your feedback following your stopover with us. We are sorry that you were disappointed to find our restaurant closed. Our restaurant is closed on weekends, as clearly indicated on our Accor website. As we know that this can easily be missed when travelling, our reception team calls every Friday the guests arriving for the weekend to remind them and, if needed, help them find an alternative nearby. We were unable to reach you by phone on this occasion, so an email was sent to you before your arrival. Fortunately, there is also a restaurant just a few metres from the hotel, open 7 days a week, which provides a convenient alternative for our guests. Regarding the bar, although we do not have a dedicated bartender at weekends, the bar itself remains available and our reception team can serve the full drinks menu. This allows us to keep the service available without maintaining a dedicated bar service during the quieter weekend periods. We are nevertheless pleased to see that you rated our team 10/10, as well as giving very good scores for your arrival, accommodation and cleanliness. We hope these aspects made your stopover a pleasant one overall. We are also committed to reducing our environmental impact, including our Green Key certification, the elimination of single-use products, glass water bottles in the rooms, eco-friendly dispensers and our various social and environmental partnerships. We hope to have the opportunity to welcome you again on your next journey through the region. Looking forward to welcoming you again, Élodie Hotel Manager

Customer review rating 5.0/5

Mark M. Couples - Confirmed reviews ALL

Quiet, cool room, with fridge and kettle

Dear Sir, Thank you very much for your wonderful 10/10 rating and for your kind comment. We were delighted to welcome you back again and are pleased to know that you enjoyed your stay, particularly the quiet and cool atmosphere of your room, as well as the fridge and kettle provided for your convenience. We were also happy to offer you a complimentary upgrade to a Superior room on this occasion, and we hope the additional comfort contributed to making your stay even more enjoyable. Thank you once again for your loyalty and for choosing to stay with us again. We look forward to welcoming you back on your next visit to the area. Looking forward to welcoming you again, Élodie Hotel Manager

Customer review rating 3.5/5

Giles G. Couples - Confirmed reviews ALL

The hotel was comfortable and convenient as always, with very good service from the front desk staff. However, our stay was let down by very indifferent service in the restaurant for dinner. It took a long time to even get a menu, then the staff forgot the drinks (simply water), and then the water for our dog. Overall they seemed not to care about our presence at all, focusing on clearing up and leaving, as if our presence was an encumbrance. We felt completely ignored, as if we were invisible, and an inconvenience when we asked to order.

Customer review rating 3.0/5

Malcolm W. Couples - Confirmed reviews ALL

Poor - restaurant closed only one staff member on duty on a Sunday night who didn't know how to open a bottle of wine. Air conditioning virtually non existent in room . Very disappointed.

Dear Sir, Thank you for taking the time to share your feedback following your first stay with us, and thank you as well for being a member of the ALL loyalty programme. We are pleased to see that you appreciated the cleanliness of your room, to which you gave a score of 8/10. Our housekeeping team works hard every day to maintain high standards, and your recognition means a great deal to them. We are, however, sorry to learn that your overall experience did not meet your expectations. Regarding our restaurant, it is indeed closed on Saturday and Sunday evenings. This information is displayed on our booking channels and is also communicated by our reception team before arrival. To ensure our guests still have a convenient dining option, we have a partner restaurant located just a few steps from the hotel, open seven days a week. Concerning the bottle of wine, the team member on duty that evening had only recently joined our reception team. While opening a bottle of wine is not usually part of a receptionist's daily responsibilities, we understand that this may have seemed surprising. Every hospitality professional has to learn at some point, and we are confident that she will soon gain the experience that comes with practice. We sincerely hope this isolated moment did not overshadow the kindness and commitment she showed throughout your stay. As for the air conditioning, we are sorry if it did not provide the level of comfort you expected. Had we been informed during your stay, our team would have been happy to check the system immediately and assist you if necessary. Finally, Sunday evenings are naturally quieter at our hotel, with fewer services available than during the week. This is also reflected in the attractive room rates offered on those dates, allowing guests to enjoy the comfort of our Privilege Rooms at particularly competitive prices. We regret that your experience led you to such a low recommendation score and hope that you might consider giving us another opportunity to provide you with a more positive impression during a future weekday stay, when you could also discover our restaurant and its seasonal cuisine. Kind regards, Elodie Hotel Manager

Customer review rating 4.5/5

Adely D. Couples - Confirmed reviews ALL

Ras

Customer review rating 5.0/5

Josette D. Families - Confirmed reviews ALL

Super

Bonjour Madame, Nous vous remercions d’avoir pris le temps d’évaluer votre séjour au Mercure Lyon Est Chaponnay et pour la belle note que vous nous avez attribuée. N’hésitez pas à nous faire part des éléments qui ont contribué à rendre votre séjour agréable dans notre établissement. Ce serait un plaisir de vous accueillir à nouveau très prochainement. Najoua Assistante de direction

Customer review rating 3.5/5

Richard P. Couples - Confirmed reviews ALL

Adequate but lacking any amenities in the bathroom. TV options not good - could not even change language on TV and remote did not work properly - some keys none functional, e.g program up/down stuck in “down” only.

Monsieur, Je vous remercie d’avoir pris le temps de partager votre retour suite à votre récent séjour parmi nous. C’est toujours un plaisir de vous accueillir, vous qui êtes un client fidèle de notre établissement depuis plusieurs années. Je suis toutefois désolée de lire que certains points n’ont pas été à la hauteur de vos attentes cette fois-ci. Concernant les amenities de la salle de bain, il est possible que la différence avec nos chambres Privilège, que vous réservez habituellement, ait pu vous surprendre. Ces dernières disposent en effet d’équipements supplémentaires tels que peignoirs, chaussons, crème pour le corps et après-shampoing, qui ne sont pas inclus dans les chambres familiales. Je vous prie également de nous excuser pour le dysfonctionnement de la télécommande. Celle-ci sera bien entendu remplacée immédiatement afin d’éviter tout désagrément pour nos prochains clients. Quant au téléviseur, il ne dispose malheureusement pas de fonction de changement de langue automatique. Nous espérons néanmoins que vous avez apprécié le reste de votre séjour et que nous aurons le plaisir de vous accueillir à nouveau très prochainement. N’hésitez pas, lors d’une prochaine réservation, à nous contacter directement : nous serons ravis de vous orienter vers la chambre correspondant le mieux à vos habitudes et à vos attentes. Au plaisir de vous revoir bientôt parmi nous. Bien cordialement, Elodie Directrice

Customer review rating 4.0/5

Vasileios K. Business - Confirmed reviews ALL

I was for a business trip, the hotel is for me conveniently located and i have repeatedly stayed here. Always friendly people, food is ok, the ambience is pleasant. Missing a fitness room. I would have given a 9 out of 10, if there were one.

Good morning, Thank you very much for your loyalty and for taking the time to share your detailed feedback. We are delighted to read that you appreciate our location, the friendliness of our team, and the overall atmosphere of the hotel during your business trips. We have taken note of your comment regarding the absence of a fitness room. May we ask whether you were informed about our partner gym located nearby? We offer our guests a preferential rate per session upon presentation of their room key card. Please feel free to contact our reception team during your next stay — we will be more than happy to provide you with further information. We look forward to welcoming you again very soon. Kind regards, Najoua Assistant manager

Customer review rating 2.5/5

Pietro M. Business - Confirmed reviews ALL

choice made due to vicinity of my customer

Monsieur, Nous vous remercions d’avoir pris le temps de partager votre retour à l’issue de votre séjour. Nous sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes et prenons votre commentaire avec beaucoup d’attention. Votre ressenti, notamment au regard du positionnement de l’établissement, nous interroge. Notre hôtel s’inscrit dans une catégorie proposant un certain niveau de services, d’accueil, de restauration et de confort, qui font habituellement l’objet de retours très positifs de la part de nos clients sur l’ensemble des plateformes d’avis. Vous avez attribué des notes faibles concernant l’arrivée et le départ, sans toutefois en préciser les raisons. Après vérification auprès de notre équipe, aucun temps d’attente particulier n’a été constaté lors de votre accueil. La collaboratrice qui vous a reçu connaît parfaitement l’établissement depuis plusieurs années et son professionnalisme est régulièrement salué. J’ai également eu le plaisir de vous servir personnellement au restaurant lors de votre dîner et d’échanger quelques mots avec vous. À ce moment-là, votre table nous avait laissé l’impression d’un moment agréable et convivial, ce qui rend votre retour d’autant plus surprenant pour nous. Vous évoquez par ailleurs un manque de personnel et laissez entendre qu’il pourrait s’agir d’un choix économique. Nous souhaitons vous assurer que ce n’est absolument pas le cas. Notre établissement n’a jamais été aussi bien doté en effectifs ni autant investi en frais de personnel, précisément afin de garantir un service fluide et attentif. Les situations d’attente sont aujourd’hui très rares. Enfin, la note globale attribuée à l’équipe nous surprend, compte tenu des nombreux commentaires très élogieux que nous recevons régulièrement à son sujet. Cela ne remet naturellement pas en cause votre ressenti personnel, mais nous tenions à apporter ces éléments de contexte. Nous vous remercions encore pour votre retour, qui alimente notre démarche d’amélioration continue, et espérons avoir l’opportunité de vous accueillir à nouveau afin de vous offrir une expérience plus en adéquation avec nos engagements. Bien cordialement, Elodie Directrice

Customer review rating 4.0/5

Serge C. Couples - Confirmed reviews ALL

Agreable

Customer review rating 4.0/5

David S. Solo - Confirmed reviews ALL

I stayed at the weekend, so the hotel was very quiet and the restaurant closed. It was a comfortable stay though

Customer review rating 5.0/5

Mark M. Couples - Confirmed reviews ALL

Good location, easy check in. Quiet and cool during the heat wave, but good location to carry on journey south

Dear sir, 10/10, super! Indeed, you were here during the heat wave and air co was more than welcome in the whole hotel! You are right, the Mercure Lyon Est Chaponnay is well located on your way to the south of France, Spain, Italy but mountains as well. It is very accessible and in addition, we have a large and free carpark, so as a electric vehicle charging station. See you soon then Elodie Hotel Manager

Customer review rating 1.5/5

Helen G. Families - Confirmed reviews ALL

I don’t like being harassed to provide bank details by email prior to my stay, I’ve never had this issue before when staying here. I also don’t like being threatened that you will cancel my room if I don’t provide it. The room was not as good as before. The air con did not work well, the room was dirty and shabby.

Dear Madam G., Thank you for taking the time to leave your review following your stay. Surprised by your feedback, we inquired with our staff. Indeed, our apprentice told us that she had mistakenly requested a bank guarantee by email. A guarantee is required for new guests, and you had indeed stayed with us before. Following your return, she apologized for the inconvenience. I therefore find the word "harassment" a bit strong. My colleague's intention was absolutely not to offend you; she simply made a mistake. These things happen. However, we would like to apologize once again for this incident. Regarding the cleanliness issue, please excuse us, the message has been forwarded to room service. Have you forwarded this information to our reception? Indeed, we could have offered various solutions if necessary. You seem disappointed with the room. The only difference from your last stays is that you had a family room that meets the standards for people with reduced mobility. Is this a problem for you? If so, we can add this information to your guest profile. In our hotel, we only have three family rooms, two of which meet the standards for people with reduced mobility. Since our family rooms are on the ground floor, it's logical that some meet the standards for people with reduced mobility. With only three rooms in this category, the likelihood of having one of the rooms with a bathroom for people with reduced mobility is quite high. Our technician has been notified to check that the air conditioning is working properly. Your satisfaction remains our priority, so we remain open to any further feedback you may have. Wishing you a wonderful day, Nina Guest Relations H5…

Customer review rating 3.5/5

Patrick R. Couples - Confirmed reviews ALL

The room was very hot and the air con could not cool. I read the message about keeping the room at 25° which i think is too warm

Dear Mr R., Thank you for the good notes regarding the staff, breakfast, cleanliness. I'm not surprised concerning the air co. It is nothing to do with our recommendations. Indeed, on August, the 8th, in the evening, the general air co system went out to safety, due to the high temperatures. When the reception team realized it, they restarted the system but the time, for the system, to restart and be cool again, it took time. That is why, during few hours, it was warmer in the rooms. I do apologize for the inconvenience and I hope that you will come back again in our hotel Mercure Lyon Est Chaponnay Elodie General Manager

Customer review rating 5.0/5

Brendan O. Families - Confirmed reviews ALL

We stopped here as a stopover, on our way to the South of France. The room was excellent, the bed was ridiculously comfortable, the staff were extremely polite, helpful and friendly and the breakfast was top class. I would highly recommend staying here.

Dear Sir O. Thank you so much for your wonderful message ! We’re delighted that your stopover with us was such a positive experience, from the comfort of the room and bed to the warm welcome from our team and the quality of the breakfast. Your recommendation truly means a lot to us, and we hope to welcome you back on your next journey to (or from!) the South of France. Have a nice holiday and see you soon, Elia Wonga-Villard GM assistant

Customer review rating 2.5/5

Louis V. Z. Solo - Confirmed reviews ALL

Please check your ict systems, it seems that, while using your WiFi, my system was infected and hacked….

Dear Sir V. Z., Thank you for taking the time to report this issue. We are surprised because we have never encountered a similar situation with our Wi-Fi network, and no other guest has reported such an incident. Our system is secure and regularly checked. However, we understand the concern this kind of event can cause and recommend having your device examined by a specialist, as the source of the problem may be unrelated to our network. We remain at your disposal should you need any further information. Sincerely, Elia Wonga-Villard GM assistant

Customer review rating 4.0/5

Mark V. D. W. Families - Confirmed reviews ALL

Was netjes en verzorgd, personeel erg vriendelijk

Dear Sir We are glad that you appreciated the cleanliness of our hotel, this is a very important criteria when guests travel, so as the kindness of our staff Looking forward to welcoming you next year again Elodie Hotel Manager

Other web-users rate our hotel

  • 183 reviews 9.1/10 Location
  • 396 reviews 7.5/10 Room
  • 465 reviews 9.2/10 Service
  • 186 reviews 7.8/10 Breakfast
  • 148 reviews 8/10 Cleanliness

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