hotelF1 Lyon Solaize 1 star

Customer review rating (ALL Rating) 3.3/5 729 reviews

Best price
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RN 12, Le Rieux, 69360 SOLAIZE, France

Description

Hotel extras

  • A friendly and very welcoming team

  • 24/7 reception desk

  • Quiet recently renovated hotel

  • Secure parking with video surveillance

  • Certified

Our accommodation(s)

Hotel location

hotelF1 Lyon Solaize

RN 12, Le Rieux
69360 SOLAIZE
France

GPS:45.637695, 4.823685

Telephone
Fax +33 4 78 02 86 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  729 reviews

TripAdvisor Rating  2.0/5  81 reviews

Disappointed with Accor’s Customer Service

TripAdvisor rating 1.0/5

791firasa TripAdvisor review

I’ve been a loyal customer of Accor hotels, staying with them weekly for the past three years. Recently, I made a reservation by mistake in this hotel and called their customer service within ten minutes to request a cancellation. Despite explaining the situation, I was told that only the manager could cancel it, and he was on vacation. I was advised to email him, which I did, but received no response. When I followed up with Accor’s customer care, they reviewed my case but refused to cancel the reservation, citing their non-refundable policy. I understand policies, but given my loyalty and the promptness of my request, I expected better support. Ignoring emails from loyal customers is not in line with the service standards I’ve come to expect from Accor. This experience has been disappointing, and I’m sharing this to highlight how even loyal customers can be left feeling unsupported.

Summer hot

Customer review rating 3.0/5

Nick Families - Confirmed reviews ALL

Air/co needed at summer

Good stay

Customer review rating 3.5/5

Alien Friends - Confirmed reviews ALL

Good for what you pay for it

Dear ALINOE K., We very much appreciate your comments regarding your stay at the hotelF1 Lyon Solaize. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located from motorway and excellent stay

Customer review rating 4.0/5

Br Friends - Confirmed reviews ALL

Perfectly accessible, easy access from motorway. Rooms are perfectly clean,the staff was nice and polite

Dear BENEDETTA R., We very much appreciate your comments regarding your stay at the hotelF1 Lyon Solaize. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

Do not sleep at this hotel!!!

Dear WILLEM B., Thank you for taking the time to tell us about your experience at the hotelF1 Lyon Solaize . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 260 reviews 6.3/10 Location
  • 716 reviews 4/10 Room
  • 424 reviews 8.1/10 Service
  • 6 reviews 2.6/10 WiFi
  • 435 reviews 2.2/10 Comfort
  • 380 reviews 4.7/10 Cleanliness
  • 126 reviews 3.6/10 Breakfast
  • 96 reviews 3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.