Ibis Berlin City Süd 3 stars

Customer review rating (ALL Rating) 4.2/5 400 reviews

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Description

Hotel extras

  • Bus stop to BER Airport in 2 min. walking distance

  • Near Estrel Convention Center

  • Hotel parking lot

  • Free WIFI throughout the hotel

  • 24/7 hotel bar

Our accommodation(s)

Hotel location

Ibis Berlin City Süd

Jahnstrasse 13
12347 BERLIN
Germany

GPS:52.461141, 13.444444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar

HOTELBAR

Our cozy hotel bar is open 24/ 7. We offer a wide range of drinks and snacks. You can also linger in front of our large TV in the lobby.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  400 reviews

Customer review rating 0.5/5

Madjid B. Business - Confirmed reviews ALL

The worst service and staff attitude that I've ever seen as an Accord Gold (and above) member for many years. They don't clean up the rooms and they decline basic service such as extending a late check-out request (despite the hotel being far from busy). Ibis Berlin City Sud simply don't care about customer experience, they just care about making as much money on the back of customers with as little cost and time as possible from their staff. As a loyal Accor member for 2 decades, I've never seen such a poor service and attitude from hotel staff and management. This hote does not deserve to be part of Accor

Dear Guset, Thank you for taking the time to share your feedback regarding your recent experience. I sincerely apologize for the issues you encountered during your stay, particularly concerning the service provided by our staff. We strive to uphold high service standards, and it is disappointing to learn that we fell short in your case. Regarding the cleanliness of the rooms, this is an area we take very seriously, and I regret that it did not meet your expectations. Additionally, while we do our best to accommodate late check-out requests, these are subject to availability, which may not always align with guest expectations. Your insights are valuable, and I assure you that they will be shared with the team to enhance our service quality. We appreciate your loyalty as an Accor Gold member and hope to restore your faith in our brand in the future. Best regards, ibis Berlin City Süd

Customer review rating 2.0/5

Friederike A. Families - Confirmed reviews ALL

I do not like if nobody is coming to make the bed. I do not need new sheets or towels nor cleaning everyday. But I like le having my bed done. And don’t tell me it is an ecological gesture when it is just economics.

Dear Guest, Thank you for sharing your thoughts regarding the bed-making service during your stay. We understand that preferences can vary, and while we aim to promote sustainability through our policies, we appreciate your feedback and will take it into account for future considerations. Best regards, ibis Berlin City Süd

Customer review rating 4.5/5

Francis G. O. Business - Confirmed reviews ALL

Very accessible and the room was just the right size for me for my business trip.

Dear Guest, Thank you for your positive feedback. We are pleased to hear that our hotel's accessibility and room size met your needs during your business trip. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, ibis Berlin City Süd

Customer review rating 5.0/5

Katharina S. Couples - Confirmed reviews ALL

The staff in this Ibis Hotel was so friendly. The Location of the Hotel is ok, it’s close to the subway but the street is very dirty, seems more like a poor region of Berlin. The hotel was very clean and had all we needed.

Dear Guest, Thank you for your kind words about our friendly staff and the cleanliness of our hotel. We appreciate your feedback regarding the local environment and will take it into consideration. We aim to provide our guests with a pleasant stay and value your insights. Best regards, ibis Berlin City Süd

Customer review rating 5.0/5

Fotoula K. Families - Confirmed reviews ALL

Excellent stay, clean room/bathroom, comfortable mattress and pillow, warm & cosy atmosphere, in the vicinity of U-station!

Dear Guest, Thank you for your kind words regarding your recent experience at ibis Berlin City Süd. We are delighted to hear that you enjoyed a clean room, comfortable accommodations, and the warm atmosphere of our hotel. Your feedback is greatly appreciated. Best regards, ibis Berlin City Süd

Other web-users rate our hotel

  • 248 reviews 7.4/10 Location
  • 404 reviews 5.7/10 Room
  • 296 reviews 8.1/10 Service
  • 21 reviews 5.6/10 WiFi
  • 184 reviews 5.7/10 Cleanliness
  • 161 reviews 7.4/10 Breakfast
  • 94 reviews 4.6/10 Value

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