Ibis Berlin City Süd 3 stars

Customer review rating (ALL Rating) 4.2/5 406 reviews

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Jahnstrasse 13, 12347 BERLIN, Germany

Description

Hotel extras

  • Bus stop to BER Airport in 2 min. walking distance

  • Near Estrel Convention Center

  • Hotel parking lot

  • 24/7 hotel bar

  • Hotel parking lot

Our accommodation(s)

Hotel location

Ibis Berlin City Süd

Jahnstrasse 13
12347 BERLIN
Germany

GPS:52.461141, 13.444444

Telephone
Fax +49 30 68500868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar

HOTELBAR

Our cozy hotel bar is open 24/ 7. We offer a wide range of drinks and snacks. You can also linger in front of our large TV in the lobby.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  406 reviews

TripAdvisor Rating  4.0/5  340 reviews

Uncomfortable

Customer review rating 2.5/5

Alessio Business - Confirmed reviews ALL

Cold small room. Under minimal standards compared to price

Dear Guest, We are sorry to hear that your stay with us did not meet your expectations. Our goal is to provide every guest with a pleasant and relaxing experience. It is unfortunate that we did not achieve this goal in your case. We take your feedback very seriously and will use it to review and improve our services. We hope that you will give us another chance to show you that we are capable of providing an excellent service. With kind regards Your ibis Berlin City Süd hotel team

Good stay

Customer review rating 4.5/5

N. R. Couples - Confirmed reviews ALL

Nice and warm.

Dear 'Guest, We are very pleased that your stay with us at ibis Berlin City Süd was pleasant and that you appreciated our warm atmosphere. Your positive feedback is very encouraging for us. We hope to welcome you again soon. With kind regards Your ibis Berlin City Süd hotel team

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Very good breakfast and friendly staff, but extremely loud noise when toilet was flushed in room above and the shower drain was clogged. Sanitary installation needs renovation.

Dear guest, we are pleased that you appreciate our breakfast and our friendly staff. We take your feedback regarding the sanitary facilities very seriously. Our aim is to always offer our guests a pleasant atmosphere. We therefore attach great importance to the maintenance and care of our facilities. We hope to welcome you back soon and make your stay even more enjoyable. With kind regards, Your ibis Berlin City Süd hotel team

comfortable stay, friendly service

Customer review rating 4.5/5

Alana Solo - Confirmed reviews ALL

I came to Ibis after having a terrible experience at another hotel. The receptionist was incredibly kind. When I went to my room it smelled very strongly of cigarette smoke and the receptionist immediately moved me to another room and apologized. The breakfast is good and everything is very clean.

Dear Guest, We are very pleased to hear that our team met your expectations and that you enjoyed your stay with us. The satisfaction of our guests is our top priority and it is nice to see that we were able to achieve this. We are particularly pleased with your words of praise regarding our friendly service and the cleanliness of our hotel. It is always our aim to provide a pleasant and comfortable stay. We hope to welcome you again soon. With kind regards Your ibis Berlin City Süd hotel team

The receptionist demonstrated complete indifference to customers and a reluctance to perform duties

Customer review rating 1.5/5

Taciana Business - Confirmed reviews ALL

I recently stayed at this hotel and was quite disappointed with my experience. Firstly, the rooms have very poor sound insulation. You can hear everything happening in the neighboring rooms, as well as every footstep and noise from the corridor. If someone in the next room wakes up at 6 am, you’ll be waking up with them. Secondly, the receptionist working on the night of October 19th to 20th was completely unprofessional. My check-in process took over half an hour, and the person before me also had a very long check-in. As a result, the people waiting behind me decided to go to the bar for a beer, and the young man from reception went to serve them, which delayed my check-in even further. When I later went to the bar, the same young man couldn’t find the prices for some drinks displayed, making it impossible to purchase as no one knew the prices. Additionally, I noticed that the staff was smoking electronic cigarettes in the reception area, which I found unprofessional and inappropriate. There was no door separating the smoking area from the reception, and the smoke was noticeable just a few meters away from guests. I am patient with young staff who lack experience, but this was complete indifference to customers and a reluctance to perform his duties. On a positive note, the breakfasts were quite good. Overall, I cannot recommend this hotel based on my experience.

Dear Guest, We are sorry to hear that your stay with us did not meet your expectations. Your feedback is very valuable to us and we take your comments seriously. We separated from the employee immediately after your complaint. This behavior is not within our discretion. However, we are pleased to hear that you enjoyed our breakfast offer. Our aim is always to create a pleasant and relaxing experience for our guests. We hope to welcome you back again Your team at ibis Berlin City Süd

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Other web-users rate our hotel

  • 372 reviews 7.5/10 Location
  • 546 reviews 6.1/10 Room
  • 404 reviews 9.2/10 Service
  • 20 reviews 5.3/10 WiFi
  • 252 reviews 7.2/10 Cleanliness
  • 241 reviews 8.6/10 Breakfast
  • 119 reviews 5.4/10 Value
  • 91 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.