ibis Berlin Neukoelln Hotel 3 stars

As we are part of the the loyalty program we understood that we had tthe right for an upgrade for room none was given, we suppose to have a free drink , normaly for two pax, this time only for one , breakfast was not included , and I learned that IBIS never included breakfast in the room , firts time for me to hear this ....bad

Clean, quiet district, excellent service, free public parking on the street, near the city highway so very easy and quick to drive from the autobahn and to reach any point in Berlin. Recommend to anyone.

work in hotel stopped me from sleeping each morning from 8am onwards and as an email was sent requesting a quiet room this was unacceptable and forced to complain as they did not reply.The work was in reception and bar and this should have been on the website on booking as no one told me about it and staff were rude when I asked for a quiet room

I am still in shock after the verbal abuse we received from the receptionist one morning during our stay. We returned from breakfast one morning and decided to relax before going out at 12pm.. At reception we asked what time the room would be cleaned. We were shouted at in front of everyone, that if we want our room cleaned after 10 am, we should go find ourselves a four star hotel where they do cleaning after 10 am. This female was rude, abrupt , loud and very aggressive, . I cannot recommend this hotel to anyone because of the unacceptable behaviour towards customers. She was seriously very rude.

We chose this hotel because it's closed to Schoenefeld airport, however we were disappointed by the value for money of this hotel and the very average service. Nevertheless, the room was quite big, clean and comfortable. Next time, I will chose another hotel.

The hotel is well connected to any part of the city as it is located 2 min away from the metro station. The room was always clean, the breakfast is not really marvelous, but sufficient and quite tasty. My biggest remark will be related to behaviour of the receptionist. The girl was completely unfriendly every time when her help or service was necessary. First, she was quite rude during the registration procedure. Then it happened that I ordered an urgent package delivery on address of the hotel. I notified another receptionist who worked in the evening of ordering about the expecting delivery next morning, and asked her to inform me as fast as the package arrivés (the issue was really exigent and important for me). Next morning after the long-term waiting in my room, I came down to the lobby and found out my package lying down on the reception desk. On my question why the receptionist did not call to my room to inform me, the girl said in very rude manner that she was busy. I do not find this relationship professional or acceptable. Besides, our entrance cards constantly did not work, and every time me and my colleague met a very rude reaction on our requist to charge them again. My last point is related to theconstant noise ihn the hotel, was really quite hard to sleep there.

The reserved parking is a bonus. The night staff at the reception serviceminded and helpful. Otherwise a very average hotel, with poor breakfast and aging rooms. Only suitable for an one night stay...

Great hotel, very clean, very helpfull stuff, great value for money and the bus stop from Schonefeld only 150m away and so it is the Ubahn stop. Quiet neighbourhood and a very gopd Italian restaurant just 50m away. The bad thing is that there are no supermarkets near

A comfortable, functional and good value hotel situated in a quiet side street in a slightly 'edgy' part of the city that is slowly undergoing 'gentrification'. I had a lovely loft room on the 5th floor with floor-to-ceiling windows and a bright outlook. There is a U-Bahn (underground) station (Grenzallee) a short 200m walk away and Berlin city centre can be reached in around 15 minutes. There is also a frequent direct bus service (X7/171) to Schönefeld Airport which takes around 25 minutes. Neukölln itself - especially the area around the Rathaus (town hall) - has a growing number of cafés and bars and is popular with students. Another cosmopolitan area nearby is Kreuzberg (by the Landwehrkanal immediately to the north of Schönleinstraße U-Bahn) which has a great variety of pubs and restaurants and is very much the centre of the 'boho/alternative' scene.

we stayed two nights over a weekend.The room was very warm and comfortable-the ensuite was a good size-although the shower drain did smell a little.The proximity to the u bahn was fab! I must complement the staff who were very friendly-the night porter was a very good asset to the company-very polite and helpful! Shall return soon

Great location, spacious rooms, plenty of transport, proximity to the airport. The perfect combination of price and quality. I would recommend staying at this hotel. Service at the highest level. Quick check-in / check-out

To Improve: Air conditioning or at least quieter ceiling fans would be a plus on hot days. Quieter fans in the bathroom would also be fine. Excellent or very good: the rest. To remark: friendly, efficient and effective staff, silent rooms, excellent beds, good location, excellent location, good services around (restaurants, bars, etc.).

Quiet location but close to U Bahn. Room and cleanliness good. Internet unreliable and slow at times. Annoying that I had to get a new passcode for the wifi every 24 hours. Staff very friendly and helpful. Breakfast very expensive and poor value for money for what was offered.

We parked on the street of the hotel but there was a hotel parking which were not mentioned by The car was parked on the left where there were a disguised garage way out (no signs at all not to park there). The neighbor was kind enought to call the hotel and ask if any guest had left the car parked on their garage way out. They waited for half an hour. The hotel manager did nothing! All this time we were in our rooms or having breakfast in the hall. When we went outside, there were no car! After that the hotel personnel did join in, called the police and found the car. If they could speak other language than only German... And the room service is to forget. Better try a nice Italian restaurant at the corner.

Hotel room was basic but clean and functional and everything you need was there, Excellent value for money. Shame there is no Hotel restaurant but the Mama Mia Italian just down the road was excellent value and really good food. Staff were very helpful.