ibis Berlin Neukoelln Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 144 reviews

Information message

ibis Berlin Neukoelln
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+ 13 Services

Hotel extras

  • Hotel parking lot

  • Free WIFI

  • Close to the subway station + bus stop - to BER

Hotel location

ibis Berlin Neukoelln

Jahnstrasse 13
12347 berlin

Fax: (+49)30/68500868

Check-in from 15h00

Check out up to 12h00



  • By car

    BUSCHKRUGALLEE At 0.2km / 0.12 miles

  • By train

    OSTBAHNHOF At 8km / 4.97 miles

  • By train

    ZOOLOGISCHER GARTEN At 12km / 7.46 miles

GPS:52.461141, 13.444444

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar

HOTELBAR Non contractual photo

Our cozy hotel bar is open 24/ 7. We offer a wide range of drinks and snacks. You can also linger in front of our large TV in the lobby.

Our accommodation(s)

All 57 rooms feature practical, stylish furnishings. The Sweet Bed by ibis concept guarantees a restful sleep, while the bathroom includes marble tiles and practical storage. The rooms also have a flat-screen TV, desk and free WIFI.

Our guest reviews for
ibis Berlin Neukoelln

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

144 reviews

TripAdvisor Rating 4.0/5

328 reviews

Customer review rating 4.5/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Alles ok

Near metro station, 20 mins to city center

Customer review rating 5.0/5

Kristina Solo - 21/01/2020 Confirmed reviews ALL

The personnel was very kind and helpful, the room was clean, the view from the window was amazing - I have never ever lived with view on the cemetery! The hotel itself is fresh and clean, enjoyed my stay a lot, thank you!

Poorest Ibis yet tried

TripAdvisor rating 2.0/5

Spoonwother Business - 27/10/2019 TripAdvisor review

Tge location for this hotel is less than ideal if you need to eat in the evening. The hotel.oniy offers breakfast and there is a very limited choice of restaurants nearby with the closest not taking care payments. Not really the fault of this Ibis but its not cheap and I've stayed in a large number of ibis hotels.

One of my worst stays at an Accor property

Customer review rating 1.0/5

Anonymous Business - 17/10/2019 Confirmed reviews ALL

There were live bugs in my room, my room was not very clean, and the noise from the rooms next to me prevented me from sleeping most nights, even though the hotel was billed as having "soundproof" rooms.

Just OK hotel that is handy for visiting central Berlin

Customer review rating 3.5/5

Nick K. Families - 02/09/2019 Confirmed reviews ALL

Room itself was a decent size but was quite warm in the evening which made it difficult to sleep. Had to have windows open but sleep was interrupted by some people constantly talking throughout the night. The lady on desk during the evening was nice but overall the hotel seemed understaffed. There was no-one at the hotel reception when we arrived back at 2140 Breakfast was OK and had a helpful lady serving It's very convenient for getting to Schonfeld airport with bus and u-bahn very close by. Trip to centre of Berlin is also relatively easy by taking u-bahn and making one change of line. The area around hotel itself is a bit run down which is unusual for Germany. Personally I found the hotel and location to be OK but not everyone would be of the same view.

one of my best stays in my entire Accor guest history

TripAdvisor rating 5.0/5

frankV2185UJ Business - 15/07/2019 TripAdvisor review

perfect location, perfect service, perfect breakfast, perfect everything the only malus was a disfunctioning WIFI in my room, which was a bit off the router radio Cheers to the serving attitude at this off-mainstreet venue, hard to top!


TripAdvisor rating 5.0/5

Shimonge Couples - 22/06/2018 TripAdvisor review

good location, big room, very good breakfast, but very poor internet. the stuff was very plasent and they help us with tips how to use the transportion in berlin. the room was very quite and gave us posibility to rest.

not very good !!!!!

TripAdvisor rating 3.0/5

christian Q Family - 12/09/2017 TripAdvisor review

As we are part of the the loyalty program we understood that we had tthe right for an upgrade for room none was given, we suppose to have a free drink , normaly for two pax, this time only for one , breakfast was not included , and I learned that IBIS never included breakfast in the room , firts time for me to hear this ....bad

Quick hop in to Berlin

TripAdvisor rating 5.0/5

mariuss725 Friends getaway - 16/07/2017 TripAdvisor review

Clean, quiet district, excellent service, free public parking on the street, near the city highway so very easy and quick to drive from the autobahn and to reach any point in Berlin. Recommend to anyone.

Dear guest, Thank you for your positive review! We are glad that you have felt comfortable in with us and hope to welcome you again soon in our hotel. Best regards Hotelmanager and Team Ibis Hotel Berlin Neukoelln


TripAdvisor rating 2.0/5

tracymulby Solo travel - 24/06/2017 TripAdvisor review

work in hotel stopped me from sleeping each morning from 8am onwards and as an email was sent requesting a quiet room this was unacceptable and forced to complain as they did not reply.The work was in reception and bar and this should have been on the website on booking as no one told me about it and staff were rude when I asked for a quiet room

Dear guest, We have your complaint already in the hotel and we apologized for the noise with you. Since we had 2 days remodeling in our lobby area, and a quiet room unfortunately can not guarantee, only as a wish. You have already received a refund from us. Best regards Hotelmanager and Team Ibis Hotel Berlin Neukoelln

Bad customer service

TripAdvisor rating 3.0/5

Faith C Family - 05/01/2017 TripAdvisor review

I am still in shock after the verbal abuse we received from the receptionist one morning during our stay. We returned from breakfast one morning and decided to relax before going out at 12pm.. At reception we asked what time the room would be cleaned. We were shouted at in front of everyone, that if we want our room cleaned after 10 am, we should go find ourselves a four star hotel where they do cleaning after 10 am. This female was rude, abrupt , loud and very aggressive, . I cannot recommend this hotel to anyone because of the unacceptable behaviour towards customers. She was seriously very rude.

bad value for money

TripAdvisor rating 3.0/5

Florian_FB Family - 14/11/2016 TripAdvisor review

We chose this hotel because it's closed to Schoenefeld airport, however we were disappointed by the value for money of this hotel and the very average service. Nevertheless, the room was quite big, clean and comfortable. Next time, I will chose another hotel.

Very impolite personal

TripAdvisor rating 2.0/5

Sparrowhy Business - 24/10/2016 TripAdvisor review

The hotel is well connected to any part of the city as it is located 2 min away from the metro station. The room was always clean, the breakfast is not really marvelous, but sufficient and quite tasty. My biggest remark will be related to behaviour of the receptionist. The girl was completely unfriendly every time when her help or service was necessary. First, she was quite rude during the registration procedure. Then it happened that I ordered an urgent package delivery on address of the hotel. I notified another receptionist who worked in the evening of ordering about the expecting delivery next morning, and asked her to inform me as fast as the package arrivés (the issue was really exigent and important for me). Next morning after the long-term waiting in my room, I came down to the lobby and found out my package lying down on the reception desk. On my question why the receptionist did not call to my room to inform me, the girl said in very rude manner that she was busy. I do not find this relationship professional or acceptable. Besides, our entrance cards constantly did not work, and every time me and my colleague met a very rude reaction on our requist to charge them again. My last point is related to theconstant noise ihn the hotel, was really quite hard to sleep there.

Average hotel

TripAdvisor rating 3.0/5

18James Couples - 14/10/2016 TripAdvisor review

The reserved parking is a bonus. The night staff at the reception serviceminded and helpful. Otherwise a very average hotel, with poor breakfast and aging rooms. Only suitable for an one night stay...


TripAdvisor rating 5.0/5

sotiris276 Business - 04/07/2016 TripAdvisor review

Great hotel, very clean, very helpfull stuff, great value for money and the bus stop from Schonefeld only 150m away and so it is the Ubahn stop. Quiet neighbourhood and a very gopd Italian restaurant just 50m away. The bad thing is that there are no supermarkets near

Nacht in Neukölln

TripAdvisor rating 4.0/5

shawnbuck1 Business - 30/03/2016 TripAdvisor review

A comfortable, functional and good value hotel situated in a quiet side street in a slightly 'edgy' part of the city that is slowly undergoing 'gentrification'. I had a lovely loft room on the 5th floor with floor-to-ceiling windows and a bright outlook. There is a U-Bahn (underground) station (Grenzallee) a short 200m walk away and Berlin city centre can be reached in around 15 minutes. There is also a frequent direct bus service (X7/171) to Schönefeld Airport which takes around 25 minutes. Neukölln itself - especially the area around the Rathaus (town hall) - has a growing number of cafés and bars and is popular with students. Another cosmopolitan area nearby is Kreuzberg (by the Landwehrkanal immediately to the north of Schönleinstraße U-Bahn) which has a great variety of pubs and restaurants and is very much the centre of the 'boho/alternative' scene.

well worth a stay!

TripAdvisor rating 5.0/5

gemmam100 Friends getaway - 21/01/2016 TripAdvisor review

we stayed two nights over a weekend.The room was very warm and comfortable-the ensuite was a good size-although the shower drain did smell a little.The proximity to the u bahn was fab! I must complement the staff who were very friendly-the night porter was a very good asset to the company-very polite and helpful! Shall return soon

Berlin City of Freedom

TripAdvisor rating 5.0/5

Andrii201 Solo travel - 02/09/2015 TripAdvisor review

Great location, spacious rooms, plenty of transport, proximity to the airport. The perfect combination of price and quality. I would recommend staying at this hotel. Service at the highest level. Quick check-in / check-out

Effective, efficient, pleasant and affordable business stay in Berlin Neukoeln

TripAdvisor rating 5.0/5

royfrg Business - 20/07/2015 TripAdvisor review

To Improve: Air conditioning or at least quieter ceiling fans would be a plus on hot days. Quieter fans in the bathroom would also be fine. Excellent or very good: the rest. To remark: friendly, efficient and effective staff, silent rooms, excellent beds, good location, excellent location, good services around (restaurants, bars, etc.).

Fair Price for a Fair Property.

TripAdvisor rating 3.0/5

castra Solo travel - 09/02/2015 TripAdvisor review

Quiet location but close to U Bahn. Room and cleanliness good. Internet unreliable and slow at times. Annoying that I had to get a new passcode for the wifi every 24 hours. Staff very friendly and helpful. Breakfast very expensive and poor value for money for what was offered.

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