ibis Berlin City Potsdamer Platz 2.5 stars

Customer review rating (ALL Rating) 4.4/5 1,267 reviews

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ibis Berlin City Potsdamer Platz - Image 1
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Anhalter Strasse 4, 10963 BERLIN, Germany

Description

Hotel extras

  • 146 comfortable guest rooms

  • Drinks and snacks available 24/7

  • Only 875 yards (800 meters) from Potsdamer Platz

  • Extremely convenient connections to public transport

  • Several attractions and shopping centers within walking distance

Our accommodation(s)

Hotel location

ibis Berlin City Potsdamer Platz

Anhalter Strasse 4
10963 BERLIN
Germany

GPS:52.504624, 13.383182

Telephone
Fax +49 30 26105222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,267 reviews

TripAdvisor Rating  4.0/5  1,365 reviews

Customer review rating 0.5/5

Cem H. Solo - Confirmed reviews ALL

The room that I booked based on the pictures of the room that were on your very own website, was not offered to me. I was given a room that was way more cheap and uncomfortable than the one that i booked. The bathroom was designed for the disabled but was very inconvenient for me, who is not disabled and didn’t request such a room. When i wanted to change my room, i requested this from the following people at the reception: a russian lady, a turkish lady called berfin and another turkish lady who is the manager imren/imran was her name. These three frowned upon my request, did not help me at all. And on top of that they were very aggressive towards me. Upon my rightful request, they answered at a high pich and in a mocking manner. They all told me:”we are only a two star hotel, what did you expect?” They denied helping me in anyway and also aggressively defended themselves that the hotel was full and that i was being senseless. This was the worst and most horrible hotel experience that i have ever lived. And the reason is their uncivilized behavior. I don’t want to get service from an institution that employs such incompetent, unqualified and uncivilized individuals. However the other two guys from afghanistan; especially Shaker, was of great help. He changed my room on the second day, and they approached me in a friendly and helpful manner. But i regret to inform you that this experience deeply saddened me and therefore i won’t be ever staying at any of the hotels of the All Accor group. My family and friends have already been warned and they will be cautious about their future plans as well.

Customer review rating 5.0/5

Ishen P. Solo - Confirmed reviews ALL

I had an amazing time, really enjoyed the staff and services and room cleanliness

Dear guest Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our staff, services, and the cleanliness of your room. Your positive feedback motivates us to continue providing exceptional experiences. Best regards, ibis Berlin City Potsdamer Platz

Customer review rating 4.0/5

Konstantinos P. Business - Confirmed reviews ALL

Disappointment to a two hour late checkout request, which was not granted.

Dear guest Thank you for your kind words regarding our location. We regret that we could not accommodate your request for a late checkout, as we strive to maintain our operational standards. We appreciate your understanding and hope to welcome you back in the future. Best regards, ibis Berlin City Potsdamer Platz

Customer review rating 3.5/5

Julija C. Couples - Confirmed reviews ALL

The location was great, the rooms, although small, were tidy and clean. What’s missing is coffee or tea in the room. It’s clear that the Ibis concept isn’t like that, but this small gesture makes a big difference to the stay.

Dear guest Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the cleanliness of the rooms. We understand that in-room coffee and tea amenities would enhance the experience, and we value your suggestion. Best regards, ibis Berlin City Potsdamer Platz

Customer review rating 5.0/5

Gabriella F. Couples - Confirmed reviews ALL

Pros: The location was central that it was walkable to sites 15 mins to Checkpoint Charlie, 20-25mins to Brandenburg Gate and Reichstag. Also Anhalter Banhof station is only 5 mins walk if heading to further destinations. Staff are also friendly and efficient in doing their jobs. Buffet breakfast had great variety of items. Cons: The room needs attention, ours had a wood panel came off the closet and fell on me, didn't deter us. Would be beneficial if there are more power points and an in room safety deposit box.

Dear guest Thank you for sharing your feedback regarding your recent stay at ibis Berlin City Potsdamer Platz. We are delighted to hear that you enjoyed our central location and found our staff to be friendly and efficient. It is also pleasing to know that you appreciated the variety offered at our buffet breakfast. However, I regret to learn about the issues you encountered with the room, particularly the concern with the wood panel and the lack of power points and an in-room safety deposit box. Your observations are valuable, and we will certainly take them into consideration for future improvements. Thank you once again for your comments, and we hope to welcome you back in the future. Best regards, ibis Berlin City Potsdamer Platz

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Other web-users rate our hotel

  • 791 reviews 9.5/10 Location
  • 929 reviews 5.7/10 Room
  • 801 reviews 8.7/10 Service
  • 21 reviews 8.4/10 WiFi
  • 514 reviews 8.6/10 Breakfast
  • 437 reviews 6.5/10 Cleanliness
  • 15 reviews 3.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.