Novotel Suites Berlin City Potsdamer Platz 3.5 stars

Customer review rating (ALL Rating) 4.3/5 3,284 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE-certified hotel

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • In the heart of Berlin, close to the business district and cultural center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN

GPS:52.504619, 13.383228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar


Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,284 reviews

TripAdvisor Rating  4.0/5  2,704 reviews

Well located, spacious well equipped room

Customer review rating 3.5/5

Den Couples - Confirmed reviews ALL

Pleasant stay and comfortable in spacious room with good fridge and microwave!

Ok but not great

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Average stay. Had some issues with housekeeping and spiders in room but overall ok

Wouldn't go back......

TripAdvisor rating 3.0/5

David G TripAdvisor review

Just came back from 4 nights at the Novotel. This is about my 20th trip to Berlin in the last few years and I like to try out different hotels. Would I go back to this hotel - probably not? Don't get me wrong it was fine, but there were a couple of things that put me off:- 1. as people have mentioned already, the aircon is NON-EXISTENT ! Which isn't great on days where the temp hit 30 degrees celcius. Also, the mattress is memory foam, which generates more heat than a regular mattress, so combined with the lack of aircon made for some uncomfortable nights. 2. "Kitchenette" is overrated. It's a kettle, fridge, and microwave. Useful, BUT as the hotel doesn't provide any utensils or plates etc. pretty much a waste of time. 3. Breakfast is totally overpriced at 19euros pp. Go to a local cafe, it's cheaper and better. 4. The thing that most annoyed me is that it sounds like one of the receptionists is running a bit of a scam. I asked for an iron/ironing board one day and was told I had to put a deposit down, AND pay 10euros (cash only!) to do my own ironing. When I asked a different receptionist the next day he told me it was all free and had one delivered to my room immediately. I wonder where the 10euro's cash only payments were going - someones beer fund I suspect. I could never go back to a hotel if I can't trust the recptionists.

Customer review rating 5.0/5

Prof. D. S. L. Business - Confirmed reviews ALL

Overall excellent. Only problem: water kettle contained rests of detergent.

Overall solid stay

Customer review rating 3.5/5

Tu H. Solo - Confirmed reviews ALL

The checkin was uncomplicated. The room itself was spacy with a lot of possibilities to store stuff and clean. Bed was comfortable. The checkout time 12pm was very generous. There were several smaller gripes. 1. Condition of the restroom and the bathroom: a) Upon arrival I noticed, that the restroom had an issue with the flushing. The flush cover was coming off. This is something which has to be noticed while cleaning the toilet by the room service and fixed immediately. After I reported to the receptionist, it was fixed the same day. Thanks to the staff for that! b) The door to the bathroom cannot be closed completely. The two winged door leave a small gap, where other guests can peek into the bathroom, which is a big design flaw. c) Also one door wing cannot be closed correctly. The "click" for "locking in" the door wing was not working properly. I reported this to the staff, but they were not fixed. I had the impression that the receptionist does not know, how the bathroom door worked. This was very hard to explain. d) The shower was a little dirty with some traces of rust. 2. The switch for the room light at the bed is only on one side and on the other is a power outlet. Giving the option to have both on either side would make much more sense. 3. Overall the receptionist staff can be a little bit more friendlier and act more professional. I do not expect to be overly polite but a little bit more enthusiasm and a smile would make the place more welcoming. 4. The two elevators are extremely slow. For the large number of guests and stories in the hotel, the two elevators are in my opinion enough. After checkin I had to wait five (!) minutes for the elevator to arrive to get to my room at the seventh floor.

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Other web-users rate our hotel

  • 3,135 reviews 9.5/10 Location
  • 4,178 reviews 7.9/10 Room
  • 2,372 reviews 7.6/10 Service
  • 267 reviews 4/10 WiFi
  • 2,409 reviews 7.6/10 Comfort
  • 1,646 reviews 6.3/10 Cleanliness
  • 1,489 reviews 6/10 Breakfast
  • 905 reviews 3.3/10 Amenities

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