Novotel Suites Berlin City Potsdamer Platz 3.5 stars

Customer review rating (ALL Rating) 4.4/5 2,819 reviews

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Novotel Suites Berlin City Potsdamer Platz - Image 1
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Novotel Suites Berlin City Potsdamer Platz - Image 3
Novotel Suites Berlin City Potsdamer Platz - Image 4
Anhalter Strasse 2, 10963 BERLIN, Germany

Description

Hotel extras

  • 30 m² suites for up to 4 guests, with kitchenette and workspace

  • Potsdamer Platz and Checkpoint Charlie within easy walking distance

  • Breakfast buffet: free breakfast for children

  • Anhalter Station and underground parking at the hotel

  • Free high-speed WiFi, hotel bar, fitness room and terrace

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

Standard Suite with two single beds, a sofa bed, and a small kitchenette

Photo out of - Standard Suite with two single beds, a sofa bed, and a small kitchenette

323 sq.ft. suite for up to four guests: Two single beds and double sofa bed suitable for families, friends or colleagues. A workspace, free WIFI, kitchenette with microwave, kettle and refrigerator, as well as separate WC offer greater flexibility.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • International callsAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Twin bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

Accessible 323 sq.ft. suite for up to four guests with double bed and queen-size sofa bed. Walk-in shower and grab bars for guests with limited mobility. Kitchenette, workspace and free WIFI offer extra convenience.

  • Views:

    City View

Max. number of persons
4
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Queen size sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • International callsAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Safe shelf and controls 15”-48” above floor

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible 30 m² suite for up to 3 guests, with a double bed and a single sofa bed. The bathroom, with walk-in shower and grab bars, is designed for guests with reduced mobility. A kitchenette, workspace and free WiFi complete the comfort.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls
  • International callsAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Doorways provide 32” clear width

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN
Germany

GPS:52.504619, 13.383228

Telephone
Fax +49 30 20056200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 229 rooms
  • 18 rooms for people with reduced mobility
  • 6 connecting rooms
  • 229 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Korean
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

Breakfast

  • Buffet Additional charge
  • Children

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Services for children

  • Play area

Well-being

Balance

  • On site
  • On site
  • Indoor parking
  • Private
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 19.00 € 19 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Electric car recharging units 22 kVA

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Parking at the courtyard

Additional charge

Anhalter Strasse 2, 10963 Berlin, Germany

GPS:52.504619, 13.383228

Parking information

  • On site
  • Outdoor parking
  • Private
  • 10 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3.5 m / 6.56 ft

  • Parking pricing: 19.00 € 19 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Electric car recharging units 22 kVA

Accessibility

  • Elevators

2 breakfasts

Photo out of - Breakfast

Start your day in Berlin energized: Our buffet breakfast offers hot and cold dishes, fresh bread and pastries, fruit, muesli, yogurt, and hot and cold drinks. Ideal before exploring the city or starting your working day.

Buffet

Our breakfast buffet offers everything you need to start off your day perfectly: fresh rolls, sweet and savory treats, fruit and hot drinks.

Services

  • American
  • Continental
  • Hot Breakfast
  • Cold breakfast

Restaurant

  • Breakfast restaurant.

Children

Enjoy our breakfast buffet with fresh treats, hot dishes, fruity snacks and aromatic drinks - the perfect start to a successful day.

Services

  • Hot Breakfast

Restaurant

  • Breakfast restaurant.

Start your day in Berlin energized: Our buffet breakfast offers hot and cold dishes, fresh bread and pastries, fruit, muesli, yogurt, and hot and cold drinks. Ideal before exploring the city or starting your working day.

Stay active even when traveling: Work out on various machines in the hotel's fitness room to build strength and endurance. Perfect for an active break before an appointment or after a day in Berlin.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,819 reviews

Customer review rating 4.5/5

Sheila Q. Families - Confirmed reviews ALL

Dear guest Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room to be clean and spacious, and that our staff provided you with friendly service. Your feedback is greatly appreciated. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.5/5

George V. Families - Confirmed reviews ALL

Dear Guest Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a great stay while visiting Berlin and appreciate your kind words about our property. Best regards Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.5/5

Yi W. H. Business - Confirmed reviews ALL

Dear guest Thank you for sharing your feedback with us. We would like to clarify that our breakfast selection is based on our current and regularly updated menu. We place great importance on offering a fresh and varied selection, and our breakfast buffet is continuously monitored and replenished throughout the service. Our products are selected and handled according to our established quality standards. We are therefore sorry that our breakfast did not fully meet your expectations on this occasion, but we appreciate your feedback and hope you will give us another opportunity to convince you of the quality of our breakfast. Kind regards Novotel Suites Berlin City Potsdamer Platz

Customer review rating 2.5/5

Jitendra J. Couples - Confirmed reviews ALL

Dear guest Thank you for taking the time to share your feedback following your seven-night stay at Novotel Suites Berlin City Potsdamer Platz. We are delighted to hear that you enjoyed the comfort of our beds and pillows. We are sorry, however, that some aspects of your stay did not fully meet your expectations. Regarding the room telephone, we are currently in the process of replacing our existing in-room telephones with up-to-date models to improve communication and convenience for our guests. We also appreciate your comments regarding housekeeping and the availability of an iron in the suite. Your feedback is helpful as we continue to improve our guest experience. The bottled water is provided as a welcome amenity on the day of arrival. For longer stays, our team is happy to assist with any additional requests. Thank you again for your feedback. We hope to have the opportunity to welcome you back. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 5.0/5

Julianne H. Families - Confirmed reviews ALL

Dear guest Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our spacious accommodations and the service provided by our staff. It is always rewarding to know our guests had a pleasant experience. We look forward to welcoming you back in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Dear guest Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room to be clean and spacious, and that our staff provided you with friendly service. Your feedback is greatly appreciated. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.5/5

George V. Families - Confirmed reviews ALL

We had a great stay with your property while visiting Berlin.

Dear Guest Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a great stay while visiting Berlin and appreciate your kind words about our property. Best regards Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.5/5

Yi W. H. Business - Confirmed reviews ALL

Some of the breakfast is not as fresh.

Dear guest Thank you for sharing your feedback with us. We would like to clarify that our breakfast selection is based on our current and regularly updated menu. We place great importance on offering a fresh and varied selection, and our breakfast buffet is continuously monitored and replenished throughout the service. Our products are selected and handled according to our established quality standards. We are therefore sorry that our breakfast did not fully meet your expectations on this occasion, but we appreciate your feedback and hope you will give us another opportunity to convince you of the quality of our breakfast. Kind regards Novotel Suites Berlin City Potsdamer Platz

Customer review rating 2.5/5

Jitendra J. Couples - Confirmed reviews ALL

Positives - great bed and pillows Negatives- no room phones for communication, housekeeping not upto the mark, an ironbox much needed, vootle water provided only on day 1, stayed there for 7 nights.

Dear guest Thank you for taking the time to share your feedback following your seven-night stay at Novotel Suites Berlin City Potsdamer Platz. We are delighted to hear that you enjoyed the comfort of our beds and pillows. We are sorry, however, that some aspects of your stay did not fully meet your expectations. Regarding the room telephone, we are currently in the process of replacing our existing in-room telephones with up-to-date models to improve communication and convenience for our guests. We also appreciate your comments regarding housekeeping and the availability of an iron in the suite. Your feedback is helpful as we continue to improve our guest experience. The bottled water is provided as a welcome amenity on the day of arrival. For longer stays, our team is happy to assist with any additional requests. Thank you again for your feedback. We hope to have the opportunity to welcome you back. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 5.0/5

Julianne H. Families - Confirmed reviews ALL

Stayed for 3 nights, was not disappointed. Easy 10-15 min walk into main area but also a station on the doorstep. Lovely stay, was well looked after, huge rooms. Separate toilet which was perfect for us. No complaints.

Dear guest Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our spacious accommodations and the service provided by our staff. It is always rewarding to know our guests had a pleasant experience. We look forward to welcoming you back in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.0/5

Laia M. Families - Confirmed reviews ALL

We will choose again and again.

Dear guest Thank you for your positive feedback. We are delighted to hear that you found our hotel safe, clean, and well-located. It is our pleasure to serve you, and we look forward to welcoming you back on your next visit. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.5/5

Huseyin E. Families - Confirmed reviews ALL

Although we arrived at the hotel at the crack of dawn, we were truly delighted to be greeted by Ms Berfin at reception. She welcomed my wife, my two daughters and me with a smile and positive energy, and immediately checked us in to our family room, helping us settle in. The hotel’s location, within a 5–10-minute walk of many tourist attractions, and with the Anhalter underground station right next door, along with the bus transport options, made it a place where we felt comfortable and safe. The size of the family rooms was also more than adequate for our comfort. The presence of a supermarket such as Lidl very close to the hotel, along with a few restaurants in the vicinity, was also a great advantage.

Dear guest Thank you for taking the time to share your positive experience at Novotel Suites Berlin City Potsdamer Platz. We are thrilled to hear that you and your family enjoyed your stay and found our location convenient for exploring the city’s attractions. It is wonderful to know that Ms. Berfin made a great impression at check-in, providing you with a warm welcome and ensuring a smooth start to your visit. We strive to create a comfortable atmosphere for our guests, and we are pleased that the spacious family room met your needs. Additionally, we appreciate your acknowledgment of the nearby amenities, including the supermarket and dining options, which enhance the overall guest experience. We look forward to welcoming you and your family back in the future for another enjoyable stay. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.0/5

Patrick A. Families - Confirmed reviews ALL

The hotel is centrally located and was close to various places of interest in Berlin. The staff were warm, friendly and happy to help. If the airconditioning was fixed so that the room stayed cool all throughout, I would have given the hotel perfect marks.

Dear guest Thank you for your positive feedback regarding our central location and the warm service from our staff. We appreciate your comments about the air conditioning and will take them into consideration as we strive for continual improvement. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 3.5/5

Roberto G. Families - Confirmed reviews ALL

Excellent location and good Novotel standards. The only downside is the breakfast room... it is too small for the number of guests, regardless of the time, and it is very chaotic.

Dear guest Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and standards. However, we acknowledge the concerns regarding the breakfast room capacity during peak times. Your insights are valuable as we continually strive to enhance our guest experience. best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 5.0/5

Aleksandra W. Families - Confirmed reviews ALL

Everything in this hotel is very well managed, rooms are clean, staff is nice, including extremely helpful cleaners, beds are comfy, location is great (we wanted to be close to Berlin Story Bunker). There is an underground parking (2m) for €17/24h, and some spaces behind the hotel for a car thats higher or has a roof box. Breakfast is very good with the most attention to detail I have ever seen, and I have over 100 travels on my account - the way they serve honey, nutella, those little wafel cups for everything or little pot of chives next to scrambled eggs, this is genious and very impressive! Nice coffee and fresh good quality produce is much appreciated. Alcohol prices in the bar by the reception are reasonable (€4 for a glass of Prosecco) and the snack bar + pizza oven are a great addition. I am super impressed with the extraordinary way this ordinary hotel is being run.

Dear guest Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Suites Berlin City Potsdamer Platz. We are delighted to hear that you found our hotel to be well-managed and that you appreciated the cleanliness of the rooms and the service provided by our staff, including our dedicated cleaning team. It is also gratifying to know that our location suited your needs, and that you enjoyed our breakfast offerings. We strive to provide high-quality produce and unique serving styles to enhance our guests' experience. Furthermore, we are pleased that you found our bar prices reasonable and enjoyed the added amenities such as the snack bar and pizza oven. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back on your next visit to Berlin. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.0/5

Aziza S. Families - Confirmed reviews ALL

Well located, central but calm. Very clean and spacious room. Easy check in and check out process. Welcoming staff.

Dear guest Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our central yet calm location, clean accommodations, and the efficiency of our check-in and check-out processes. Your compliments about our welcoming staff are greatly appreciated. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.0/5

Mark H. Families - Confirmed reviews ALL

Our second visit to the hotel, the last three years ago. We came back because of the excellent location and value, and that remains. Unfortunately, so does the frustration with the lifts (two for the whole building, one of which broke down again - both me and my wife walk with sticks and find stairs difficult, but were on the third floor this time rather than sixth). We also had an issue with the kettle (cracked handle which caused a scald on my hand) which was replaced within the hour, and the microwave (turntable not turning, which despite reporting early in the holiday was still not working when we left a week later). It was a bit frustrating, because generally the staff were excellent.

Dear guest Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you chose to return to our hotel due to our excellent location and value. However, we sincerely apologize for the inconveniences you encountered during your visit. We understand the challenges posed by the lift situation and regret that one of them was out of service during your stay. Your comfort and accessibility are important to us, and we appreciate your patience with this matter. Additionally, we apologize for the issues you experienced with the kettle and microwave in your suite. While we strive to respond quickly to maintenance requests, we regret that the microwave issue remained unresolved during your stay. We are pleased to know that our staff provided excellent service, and we will continue to work on improving the aspects you highlighted. Your feedback is invaluable to us as we aim to enhance our guests' experiences. Thank you once again for your comments. We hope to welcome you back in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 5.0/5

Karthik M. A. Families - Confirmed reviews ALL

The property is located right outside the S bahn station and it is easily accessible via the public transport. Also the property is located close to sight seeing places and different restaurants. The hotel staff at the front desk were very friendly. They even helped us for a change of rooms when requested. The room was cozy, well planned, well maintained and was perfect. The children"s play room at the entrance is a bonus for the families like who has kids like us. Additionally the microwave, mini-fridge and ready to go options at the counter makes the stay more convenient and comfortable. Altogether, completely loved the stay and I wish to come back if I had to stay in Berlin again.

Dear guest Thank you for taking the time to share your positive experience at Novotel Suites Berlin City Potsdamer Platz. We are delighted to hear that you found our location convenient and easily accessible, as well as close to various attractions and dining options. It is gratifying to know that our front desk staff provided you with friendly service and were able to accommodate your room change request. We strive to maintain a cozy and well-planned environment for our guests, and it is wonderful to hear that your room met your expectations. Additionally, we are pleased that your children enjoyed the playroom and that you found our amenities, such as the microwave and mini-fridge, to be beneficial during your stay. We appreciate your kind words and look forward to welcoming you back on your next visit to Berlin. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 5.0/5

Maciej O. Families - Confirmed reviews ALL

very helpful staff, they sent back the documents I left in the hotel

Dear guest Thank you for your kind words regarding our staff's assistance. We are pleased to hear that your documents were returned to you promptly. Your positive feedback is greatly appreciated, and we hope you enjoyed your stay with us. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.5/5

Patience E. Families - Confirmed reviews ALL

There was good and friendly customer service by all staff from the receptionists, cleaners and supervisors

Dear guest Thank you for your kind words regarding our central location and the comfort of your stay. We are pleased to hear that our staff provided you with friendly and attentive service. Your feedback is greatly appreciated and motivates us to continue delivering excellence. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 3.5/5

Kim J. Families - Confirmed reviews ALL

Hadn't noticed while booking that the room was designed for disabled people. Sliding bathroom door, was not optimal and the extra rails etc in the bathroom was a bit annoying, and the lighting was very poor. Room was quite spacious. Serious issues with the WiFi. Receptionist said that it was working fine and the correct address was used. However when checking out with a different receptionist I was told that tecnical support should have been contacted and perhaps a different channel used. A bit late when checking out. Not possible to streem from tablet to tv in the room

Dear guest Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our location and the spaciousness of your room. However, I regret to hear that the room's design did not meet your expectations. We strive to provide accessible accommodations, and I understand that the sliding bathroom door and additional features may not have suited your preferences. I also acknowledge the inconvenience you experienced with the WiFi service. While our team aims to assist guests promptly, I apologize for the miscommunication regarding technical support. Regarding streaming from your tablet to the TV, I appreciate your feedback and will ensure it is reviewed. Thank you again for your insights, and we hope to have the opportunity to welcome you back in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.5/5

Svetlana L. Families - Confirmed reviews ALL

Clean spacious room, comfortable bed, kitchenette, polite staff, bars and restaurants on site and around the area, foodstores nearby. Only one minus: lifts - please fix it.

Dear guest Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed your clean and spacious room, as well as the amenities our location offers. Your comments about the lifts have been noted, and we appreciate your understanding as we strive to maintain a high standard for our guests. best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.0/5

Eric J. S. M. Families - Confirmed reviews ALL

Well located as it is right next to the S-bahn and allows easy access to tourist sights around berlin

Dear guest Thank you for your positive feedback regarding our convenient location. We are pleased to hear that you found our proximity to the S-Bahn beneficial for exploring Berlin's attractions. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.0/5

Juliana D. A. Z. Families - Confirmed reviews ALL

Hotel is well located, staff was friendly and helpful even with a completely packed hotel. Breakfast area is small for the amount of guests. The room was spacious enough for our family of 4, however the air conditioning didn't work properly, it wasn't strong enough for Berlins summer temperatures. The curtains and blinds were broken, which isn't ideal when you have sun shine until 10pm.

Dear guest, Thank you for your kind words regarding our location and staff. We appreciate your feedback about the breakfast area and the comfort of your room. Please be assured that we take all guest comments seriously. Your observations concerning the air conditioning and window treatments will be reviewed as we continuously strive to enhance our guest experience. We hope to welcome you back for an improved stay in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Customer review rating 4.0/5

Raymond V. D. W. Families - Confirmed reviews ALL

Love everything about this hotel, except the lift. ;) One was broken during our stay, so you always have to queue to use the lift.

Dear guest, Thank you for your positive feedback. We appreciate your kind words about our hotel. We apologize for any inconvenience caused by the lift situation during your stay. Your comments will be taken into account as we continue to enhance our guest experience. Best regards, Novotel Suites Berlin City Potsdamer Platz

Other web-users rate our hotel

  • 2,712 reviews 9.5/10 Location
  • 3,330 reviews 7.4/10 Room
  • 2,123 reviews 8.4/10 Service
  • 55 reviews 7.9/10 WiFi
  • 1,331 reviews 6.6/10 Breakfast
  • 1,316 reviews 6.6/10 Cleanliness
  • 593 reviews 3.8/10 Amenities
  • 41 reviews 2.1/10 Wellness Area

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