Novotel Suites Berlin City Potsdamer Platz 3.5 stars
Customer review rating (ALL Rating) 4.4/5 2,103 reviews
ALLSAFE approved hotel
An ALLSAFE-certified hotel
Drinks and dishes to take away to your suite available 24 hours a day
Free WiFi, flat-screen TV with some Sky channels
Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities
In the heart of Berlin, close to the business district and cultural center
Anhalter Strasse 2
10963 BERLIN
Germany
BUS M29, 248: BUS M29, 248 ANHALTER BAHNHOF
BUS M41: BUS M41 ANHALTER BAHNHOF
NIGHT BUS N29: NIGHT BUS N29 ANHALTER BAHNHOF
S1, S2, S25: S1, S2, S25 ANHALTER BAHNHOF
U2: U2 POTSDAMER PLATZ
U6: U6 KOCHSTRASSE
BERLIN BRANDENBURG AIRPORT At 23km / 14 miles
BERLIN SCHOENEFELD At 20km / 12.43 miles
TEMPELHOFER DAMM At 4.5km / 2.8 miles
HAUPTBAHNHOF At 3.5km / 2.17 miles
GPS:52.504619, 13.383228
Check-in from - Check out up to
Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.
Fitness room: 24 h free access, ergometer, cardiovascular & strength training equipment, stretching exercises to keep you in shape, many jogging trails around the hotel - the team will gladly advise you.
The whole family feels at home in our 3-star Novotel Suites Berlin City Potsdamer Platz. Our 30 m² suites give you plenty of space to work or relax. All 229 rooms were renovated in 2020. Air-conditioned and equipped with modern USB ports, you will find plenty of comfort here. The rooms have a separate WC and are equipped with bathroom and shower.
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 5.0/5
Anonymous Families - Confirmed reviews ALL
Everything was really nice. We didnt have bin bags, that was litlle annoying but rest was super
Dear Ieva. We are very pleased that you felt completely comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team
Customer review rating 3.5/5
Anonymous Families - Confirmed reviews ALL
The hotel is in a great location and the breakfast was nice too. The room was large and comfortable, also nice bathroom with both bathtub and shower. But the separate toilet room was smelling really bad, we could hardly stand being inside. My kids complained about it a lot. Also the fact that the second elevator was out of order and there was only one available for all guests was really annoying, as it is not easy to use the stairs up & down the fifth floor with small children. Unfortunately noone came to fix the problem during our stay. But in general we had a good stay at the hotel.
Dear Maria, Thank you for your stay at Novotel Suites Berlin City Potsdamer Platz and your open and honest feedback. During your last visit with us, some things seem to have gone wrong. We deeply regret this and would like to sincerely ask for your apologies. Please excuse the situation with the lift. Unfortunately, the repair is proving more difficult than expected. We are at least as unenthusiastic about this as you are and hope for your understanding. We have discussed the poor cleaning of your room directly with our housekeeping team. They will do their utmost to ensure that this does not happen again. Of course, you are always welcome to contact our team directly in such a case. We will try to solve any complication immediately in order to make your stay with us as pleasant as possible. Without a doubt, the satisfaction of our guests is our top priority, so we would be very happy about another chance to convince you of this. With best wishes. Your Novotel Suites Team
Customer review rating 4.0/5
Anonymous Families - Confirmed reviews ALL
Hotel stuff were very friendly and helpful. Room was clean. Just WiFi connection was weak. I had to be near the door to get good WiFi.
Dear Nobuko. We are very pleased that you felt completely comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team
Customer review rating 2.5/5
Ben Families - Confirmed reviews ALL
It’s a nice hotel. But one of the elevator was broken during our 5 nights there. It made our life, travelling with young kids, difficult.
Dear Ben. Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and your corresponding review. We seem to have succeeded in doing so for the most part. However, your feedback also indicates that we still need to improve in certain areas. Please excuse the situation regarding the lift. Unfortunately, the technical problem is of a rare nature and the procurement of the required spare parts is taking longer than expected. We are doing our utmost to get the lift back in operation as soon as possible. We hope for your understanding. We will be happy to convince you during your next stay that we have taken your suggestions for improvement to heart. Thank you for your honest and constructive feedback. Best regards, Your Novotel Suites Team
Customer review rating 3.5/5
Sl Friends - Confirmed reviews ALL
The stay in hotel was good, room’s clean, near city center and tourist sites, easy access to public transport. But as gold card member I was not offered a drink as Accor hotels always do. And when I arrived I was told they didn’t prepare the room with two beds as in reservation, so I had to wait till 3pm (arrival at 10). None of receptionists made me feel welcoming. They did complete their job, but they didn’t seem to be willing to do so. Another problem is that the carts of towels, when they are not being used in nights, just parked and blocked corridors, and may be a hidden trouble during a fire.
Dear SL. Good to hear that we were able to convince you of our commitment to provide you with the best possible service at the Novotel Suites Berlin City Potsdamer Platz. We seem to have succeeded in doing so for the most part. However, your feedback also indicates that we still need to improve in certain areas. Of course you as a gold member, but also every other guest in this situation should have experienced better service. To compensate, please contact me again by email at Pa… I am sure we will find an appropriate solution. We will be happy to convince you during your next stay that we have taken your suggestions for improvement to heart. Thank you for your honest and constructive feedback. Best regards, Patrick Fueg Business Development Manager
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