Novotel Suites Berlin City Potsdamer Platz 3.5 stars

Customer review rating (ALL Rating) 4.3/5 3,503 reviews

Anhalter Strasse 2, 10963 BERLIN, Germany

Hotel extras

  • An ALLSAFE-certified hotel

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • In the heart of Berlin, close to the business district and cultural center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

The whole family feels at home in our 3-star Novotel Suites Berlin City Potsdamer Platz. Our 30 m² suites give you plenty of space to work or relax. All 229 rooms were renovated in 2020. Air-conditioned and equipped with modern USB ports, you will find plenty of comfort here. The rooms have a separate WC and are equipped with bathroom and shower.

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN
Germany

GPS:52.504619, 13.383228

Telephone
Fax +49 30 20056200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

4 ELEMENTS

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,503 reviews

TripAdvisor Rating  4.0/5  2,681 reviews

Mostly Good

Customer review rating 3.5/5

Ryan Families - Confirmed reviews ALL

Mostly a good experience with a couple of things not quite up to standard. The check in was OK…. the receptionist seemed nice but had an ‘edge’ of attitude. This was in fact the case with all 3 ladies we interacted with at reception and the bar during our stay. As a Platinum member I acknowledge that I have high expectations, but I just didn’t ‘feel the love’ at this place. There was no Accor Amenity provided, and the welcome drink vouchers we had to chase up twice. No early check in, and we had to fight to get a 2 hour extension at check out, despite the hotel having 19 rooms vacant that day. The location is convenient in some ways (S Bahn and Bus direct next to hotel), and there is a Lidl and Edeka (supermarkets) a few minutes walk away, but there is no ‘night life’ in this part of Potsdamer Platz, with very few restaurants to choose from, so you need to move away from this area to find something to do and have some atmosphere. Rooms are very spacious and they were clean and comfortable, and well appointed. The ‘modular’ construction of the bathroom and toilet did make it feel like a bathroom from a caravan (completely moulded plastic). Overall I think we will stay at another Accor property when we next visit Berlin.

Dear Ryan Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We apologize for the fact that there was also cause for criticism. We will do our best to improve in this area as well and to prove this during your next visit. Sincerely, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Well located hotel, nice rooms but service is not at level expected for this brand

Customer review rating 3.0/5

Eric Families - Confirmed reviews ALL

Stay was good in general with nice, large room and friendly reception staff, but with some flaws: Too hot in the rooms. Trash cans not emptied by housekeeping staff, toilet paper not refilled. Restaurant staff very unfriendly. Process to book breakfast not clear (no communication or advice after our 1st breakfast) and we were bumped off on day 2 as some other people had either breakfast included in their rate or had booked tue night before. Needless to say, this was not a welcome experience with 2 kids

Dear Eric Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and the associated review. We are pleased that you were mostly satisfied with your visit. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible hotel experience. We apologize for the fact that there was also cause for criticism. We will do our best to improve in this area as well and to prove this during your next visit. Sincerely, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Very nice stay!

Customer review rating 5.0/5

Liivar Families - Confirmed reviews ALL

We had very nice staying at hotel. Location is in very city centre, S-bahn station around the corner. Also supermarket and cafes. Room was big enough for 4 person (2 adults and 2 children). Clean, cozy, new furniture, big bathroom with bath and shower, big TV and comfortable beds. Room has very good darkening curtains - good for daytime sleepig for kids. Very good breakfast. At the lobby there was playground for kids. Minor shortcoming was only 2 chairs in the room and it´s vise to have a beakfast rather earlier than later, as there can be quite big queue. Definately will recommend for families!

Dear Liivar Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience. We greet you kindly, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Best for families

TripAdvisor rating 5.0/5

FarAway08448893792 TripAdvisor review

We had very nice staying at hotel. Location is in very city centre, S-bahn station around the corner. Also supermarket and cafes. Room was big enough for 4 person (2 adults and 2 children). Clean, cozy, new furniture, big bathroom with bath and shower, big TV and comfortable beds. Room has very good darkening curtains - good for daytime sleepig for kids. Very good breakfast. At the lobby there was playground for kids. Minor shortcoming was only 2 chairs in the room and it´s vise to have a beakfast rather earlier than later, as there can be quite big queue. Definately will recommend for families!

Dear guest Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience. We greet you kindly, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Well located

Customer review rating 4.0/5

Yasemin Business - Confirmed reviews ALL

It was a good stay, the hotel staff was friendly and helpful. First day, it took a bit longer to get our rooms. But everything was super smooth.

Dear YASEMIN, Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience. We greet you kindly, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

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Other web-users rate our hotel

  • 2,794 reviews 9.5/10 Location
  • 3,832 reviews 8/10 Room
  • 2,263 reviews 7.4/10 Service
  • 251 reviews 4.1/10 WiFi
  • 2,163 reviews 7.7/10 Comfort
  • 1,531 reviews 6.2/10 Cleanliness
  • 1,335 reviews 5.7/10 Breakfast
  • 798 reviews 3.2/10 Amenities

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