Novotel Suites Berlin City Potsdamer Platz 3.5 stars

Pleasant stay and comfortable in spacious room with good fridge and microwave!

Average stay. Had some issues with housekeeping and spiders in room but overall ok

Just came back from 4 nights at the Novotel. This is about my 20th trip to Berlin in the last few years and I like to try out different hotels. Would I go back to this hotel - probably not? Don't get me wrong it was fine, but there were a couple of things that put me off:- 1. as people have mentioned already, the aircon is NON-EXISTENT ! Which isn't great on days where the temp hit 30 degrees celcius. Also, the mattress is memory foam, which generates more heat than a regular mattress, so combined with the lack of aircon made for some uncomfortable nights. 2. "Kitchenette" is overrated. It's a kettle, fridge, and microwave. Useful, BUT as the hotel doesn't provide any utensils or plates etc. pretty much a waste of time. 3. Breakfast is totally overpriced at 19euros pp. Go to a local cafe, it's cheaper and better. 4. The thing that most annoyed me is that it sounds like one of the receptionists is running a bit of a scam. I asked for an iron/ironing board one day and was told I had to put a deposit down, AND pay 10euros (cash only!) to do my own ironing. When I asked a different receptionist the next day he told me it was all free and had one delivered to my room immediately. I wonder where the 10euro's cash only payments were going - someones beer fund I suspect. I could never go back to a hotel if I can't trust the recptionists.

Overall excellent. Only problem: water kettle contained rests of detergent.

The checkin was uncomplicated. The room itself was spacy with a lot of possibilities to store stuff and clean. Bed was comfortable. The checkout time 12pm was very generous. There were several smaller gripes. 1. Condition of the restroom and the bathroom: a) Upon arrival I noticed, that the restroom had an issue with the flushing. The flush cover was coming off. This is something which has to be noticed while cleaning the toilet by the room service and fixed immediately. After I reported to the receptionist, it was fixed the same day. Thanks to the staff for that! b) The door to the bathroom cannot be closed completely. The two winged door leave a small gap, where other guests can peek into the bathroom, which is a big design flaw. c) Also one door wing cannot be closed correctly. The "click" for "locking in" the door wing was not working properly. I reported this to the staff, but they were not fixed. I had the impression that the receptionist does not know, how the bathroom door worked. This was very hard to explain. d) The shower was a little dirty with some traces of rust. 2. The switch for the room light at the bed is only on one side and on the other is a power outlet. Giving the option to have both on either side would make much more sense. 3. Overall the receptionist staff can be a little bit more friendlier and act more professional. I do not expect to be overly polite but a little bit more enthusiasm and a smile would make the place more welcoming. 4. The two elevators are extremely slow. For the large number of guests and stories in the hotel, the two elevators are in my opinion enough. After checkin I had to wait five (!) minutes for the elevator to arrive to get to my room at the seventh floor.