Novotel Suites Berlin City Potsdamer Platz Hotel 3.5 stars

Customer review rating 4.3/5 9,211 reviews

ALLSAFE approved hotel

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Novotel Suites Berlin City Potsdamer Platz
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+ 22 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • Many sights and shopping malls in walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande Paying
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Croquet (nearby) Paying
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 berlin

Tel: +4930200560

Fax: (+49)30/20056200

Check-in from 15h00

Check out up to 12h00

  • BUS M29, 248 :  BUS M29, 248 ANHALTER BAHNHOF



  • S1, S2, S25 :  S1, S2, S25 ANHALTER BAHNHOF



  • By plane


  • By plane

    BERLIN SCHOENEFELD At 20km / 12.43 miles

  • By car

    TEMPELHOFER DAMM At 4.5km / 2.8 miles

  • By train

    HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS :52.504619, 13.383228

Our accommodation(s)

The whole family feels at home in our 3-star Novotel Suites Berlin City Potsdamer Platz. Our 30 m² suites give you plenty of space to work or relax. All 229 rooms were renovated in 2020. Air-conditioned and equipped with modern USB ports, you will find plenty of comfort here. The rooms have a separate WC and are equipped with bathroom and shower.

Our restaurants and bars


Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,211 reviews

TripAdvisor Rating 4.0/5

2,608 reviews

All we needed … (good location, functional,…)

Customer review rating 4.0/5

Andy Families - 20/09/2021 Confirmed reviews ALL

Came by train. Next to Anhalter Bahnhof (S-bahn), but could walk easy to all highlights (eg Potzdamer Platz). Very functional hotel. Rooms with lot of space. No noise. No doubt this is good choice …


Customer review rating 5.0/5

Anonymous Families - 19/09/2021 Confirmed reviews ALL

Only good

price / quality Good (fam.of 4) Management not in controll at all.

TripAdvisor rating 3.0/5

82antoniusb 07/09/2021 TripAdvisor review

The Space compared to the price paid was very acceptable. Hotel was new/refurbished which was fine. sufficient space for family, toilet/shower separated. Bathtub suitable for children and Liliputters, not for me avg guy of 100 kg. Kitchenette, too small, very basic, so was the less than mini fridge (tall size 12 volt mini fridge for car). Overall bedlinnen and bed were fine as well as the Bedsofa for children. There was in some rooms internet but too slow for like watching streaming movie. Very disapointing as it was advertised as good internet. I needed to work like 2 hours per day (professional) and for business purposes I would not recomment it simply to slow to work over company VPN. There is a TV with a multitude of Channels all in GERMAN therefore not suitable for international travelers unless there hometurf is UAE as there were 5 channels available. USB port to TV not accessable so the harddisk with childrensmovies could not be used at night to show on the TV. Again not suitable for Business purposes. Room service was in my perception poor. 1. Towels deposited on the bathroom floor used to dry the batrhoom were left wet and not changed not daily not bi-daily never till I stipulated it at the reception. Like I said internet poor but in room one absent, not enough access points, not well positioned. Staff not followed up on complaints untill in writing I showed speed and prior remarks as too the bad internet. So not in controll in room cleaning nor the follow up of complaints (internet). Finally when the rooms were cleaned they refund bottles disapeared, the Multi-use bag as well, by now I stopped complaining I was loosing my good mood and after all it was holiday. Now to start the day fresh I booked breakfast @17 Euro per person. Acceptable. However again during 6 times breakfast I had to go out ask to fill the coffee machine, refill Bread (better than in Orly Ibis week before where they ran out of crossants and half the guest could not use breakfast at all), fill the eggs (only one type soft cooked) not like 6 8 10 minutes eggs to choose from no just SNOT-eggs, if any, refill honey dispenser, joghurt, etc. So management of breakfast at all. Friendly staff though. Furthermore the Schrippen (morning bread) were so soft that every baker making em like this would have to turn in his "Meisterbrief" because of the Poor quality of baking them. My grandma on the other hand would not complain "Harte Schrippen" On top choice was too limited.

Well located

Customer review rating 3.5/5

Therese Business - 03/09/2021 Confirmed reviews ALL

Lovely room, everything I needed for my quick stay.

Good Location, close to S-Bahn

Customer review rating 3.5/5

Ljf Solo - 26/08/2021 Confirmed reviews ALL

Weekend Stay, Adequate Suite; Noting Special

Great stay

Customer review rating 4.5/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

We booked the ibis hotel next to Novotel. So we were more than happy for the Upgrade. We had a super room in the top floor with view to the Alexander. Very helpful stuff and comfy beds. The shower was actually not that comfortable, the breakfast was okey but not for the price and once we were not able to got to the gym because the key cards did not work..

Well located, affordable, very friendly service

Customer review rating 4.5/5

Anja Couples - 25/08/2021 Confirmed reviews ALL

We picked the hotel due to it being close to the train station, reasonably priced and dog-friendly. Our room was very spacious and even had an extra bed. The TV was impressive, and the tea kitchen a nice extra. All staff at reception and bar were extraordinarily friendly and helpful, and we really enjoyed sitting on the terrace. The only thing that might have been better was the bathroom. We did not mind it being prepared for disabled people, but it definitely lacked some shelves or similar to put your stuff. Also, the shower curtain clinging to the body while taking a shower is something that may be solved differently. But this is complaining on a very high level. We definitely will come back and also recommend this place to family and friends. Thank you!

big clean room - good location

Customer review rating 5.0/5

Ying K. Couples - 23/08/2021 Confirmed reviews ALL

clean room with big area - there is microwave wow that's nice with coffe maker big bathroom - great with aircondition - we need this during summer time location near subway also easy to walk to Brandenburger Tor

Good location

Customer review rating 4.5/5

Amr A. S. Families - 22/08/2021 Confirmed reviews ALL

I am a regular guest to Novotel Suites in general and Potsdamer platz in specific. Good they did the renovation, but expected more, only the colors and furniture changed. Rooms lost an edge, rooms occupied 4 adults easy king size bed with retractable bed below and couch, now the retractable bed is gone. Need to have a larger size fridge not mini bar size, and most Novotel Suites and Adagio have Nespresso machines now, should have one as well

Excellent for a family stay

Customer review rating 4.0/5

Dirk Families - 22/08/2021 Confirmed reviews ALL

Every few years we come back as a family to this hotel when we visit the city. It never disappoints. The rooms have been renovated and now have a more modern look and feel, but remained very practical, as before. Very well located. About 10 minutes walk from Potsdamer Platz and right at Anhalter Bahnhofstrasse S-Bahn. Parking onsite (17 EUR), but can fill up. One night I felt like I got the last spot. There are also breakfast slots for crowd control (appreciated). You might only get an earlier slot than you would like. Book right away when you check in. Alternatively, trust some of the thousands of bakeries sprinkled all over the city.

Very good location

Customer review rating 5.0/5

I. Families - 22/08/2021 Confirmed reviews ALL

Nice hotel, clean, very good service, next to s bahn station

Good stay

Customer review rating 4.5/5

Anonymous Families - 19/08/2021 Confirmed reviews ALL

Confortable, and well located

It could be better

Customer review rating 3.0/5

Issam M. Families - 19/08/2021 Confirmed reviews ALL

I was once with my family in Hannover and it was nice and clean and the room is nice and comfortable but in Berlin it was so small and the towel were not clean and the soup were empty for 4 days, they don't check i guess.

Very good stay

TripAdvisor rating 5.0/5

Explorer11862353101 18/08/2021 TripAdvisor review

Staff was very nice and helpfull. The room was very beautiful, clean and enough towels, soap etc available. Fridge was already cold, which was so handy for our drinks as it was hot outside. Be aware that the parking under the hotel isn't easy for parking and turning at some places and to exit.

The best Novotel Room since now, but...

TripAdvisor rating 4.0/5

Resort10245012863 12/08/2021 TripAdvisor review

The hotel is very well located near to many of Berlin attractions. The room is extremely well furnished and comfortable...the best room I've been in a Novotel hotel since now. The negative of the hotel is the ground floor with the reception,the bar and the breakfast place. It is by far the worst welcome space of every Novotel I've visited. The bar is closing at 11 pm and the tables for the breakfast are gathered with the chairs on them many hours before...not a beautiful image for a hotel of this class. Two times I returned and there was no coffee in the room so I had to get back to the reception and ask for some coffee sticks. Also there are two elevators for seven floors so you have to wait or go by stairs. Anyway I had a nice time there, but it could be better.

Berlin July 2021

TripAdvisor rating 4.0/5

tn8600 04/08/2021 TripAdvisor review

We had a very pleasant stay at Novotel, Potsdamer Platz in Berlin. Location was very good and central.Most things in walking distance’from the hotel.Also very easy access to public transportation. Can really recommend Novotel.

Novotel Cancelled our stay and won’t give us a voucher or refund

TripAdvisor rating 1.0/5

mancunian344 15/02/2021 TripAdvisor review

They cancelled due to the pandemic but won’t give us a voucher or refund. Terrible customer service. Will not use again. Will not recommend to anyone else. We’ve been trying to get a response from their customer service team for 9 months.

Dear Mancunian344, thank you so much for honest feedback and the important personal review. On behalf of the whole team I am sorry to read that you were not satisfied with how you have been treated. I can only ask you to contact us directly in order to solve this matter. At Accor the satisfaction of you as our guests is our highest priority and I can only promise to serve you better in the future. Warm regards, Dennis

comfortable and kind service

TripAdvisor rating 5.0/5

pwpb1778 Family - 12/09/2019 TripAdvisor review

We were first given the room that we did not expect (probably due to the heavy demand at that time), and the hotel kindly changed our room. We were satisfied with the new room. Service was kind, but since Berlin is a very big city, there are not many restaurants in the immediate vicinity of the hotel.

Dear pwpb1778, thank you so much for the kind feedback and your lovely review. On behalf of the team I am happy to read that you had a great time and like the other room a lot better than the previous one. Best regards, Dennis


TripAdvisor rating 2.0/5

MTZOVARAS Family - 19/08/2019 TripAdvisor review

Very bad smell at the WC of the room Tail smell despite the cleaning of the room service. Bad smell of the water of the bathroom. (egg smell as my daughter says) I asked for a large beer as a welcome drink and they bring me a small glass Without a reason

Dear MTZOVARAS, thank you so much for your honest review and the open feedback. On behalf of the team I am sorry to read that you did not enjoy your time with us. We are constantly working on further improving and I can only excuse for the inconvenience and promise to serve you better in the future. Best regards, Dennis

Great location

TripAdvisor rating 4.0/5

Florence191213 Family - 02/07/2019 TripAdvisor review

The hotel is about 100m across from the nearest S station and 150m from the nearest bus stop. A supermarket Aidl, is just behind the hotel. Rooms are clean, modern & spacious, as per Novotel standards. The breakfast spread is quite limited, for the price. There is no shelter nor reserved area for alighting in front of the hotel. It was raining heavily when we arrived at the hotel in a taxi. We had to brave the rain to move our luggages from the taxi.

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