Novotel Suites Berlin City Potsdamer Platz Hotel 3.5 stars

The receptionists we’re really nice and rooms nice and clean.

Perfectly located for walking around the city. Rooms have been renovated and are very nice, functional and clean. I almost always travel with my dog, this hotel (for a fee) allow pets, which is wonderful. I find less and less hotels within the Accor group allow pets, which as a gold loyalty card holder is a worry for me. The staff are very helpful and kind. A big thank you to the housekeeping team who are very busy and hard working. I would definitely stay here again.

No complaints. We only have one remark: we were not aware that breakfast would not be a buffet but was a plate with bread and ingredients we could not choose ourselves. That was a bit of disappointment. You should inform guests about that beforehand, as some guests (like me) do not eat gluten or have other allergic problems.

The host was friendly and tried to make my stay pleasant. The air conditioning was broken and had to sleep with an open window, which was hot and little bit noise. I had to park in the underground car park 17€ pro night. As a hotel for a short stay thanks to the low price. You shouldn't expect luxury accommodations at the same time is a recommendation. I really liked it, except for the air conditioning problem.

This is a well located hotel with easy access to transport links and tourist attractions in walking distance. Some renovation work was going on during our stay which we weren’t made aware of prior and getting woke up early to the sound of drilling wasn’t what I had planned. The suites are basic however we enjoyed our stay and was glad to be able to check in earlier than the time stated on booking.

Clean room.

A city to discover.

good refurb. friendly staff. everything worked. wish you did not have to rely into the internet every time.

OK but some drawbacks compared to last few years. Main problem was the lifts or lack of due to building work - having to wait often as long as 5/6 minutes to get in lift I was on 7th floor so not great for using the stairs, up or down. Also had problem with electricity one evening. New rooms OK - toilet had bigger space but bed not that comfortable

I can understand that you don't close the whole hotel during the renovation, but still I had to change my room (I have been given a non renovated room for the same pricne as a renovated - after complain, I got 50% discount), but at 7:10 am the renovation started on Monday morning!!!! When I complained to the desk, I have been answered "Sorry..."

Due to the construction work it was a little problematic. Especially some noise and the elevator being constantly busy was a problem.

Very good but had issues with both the safe and the phone

Overall the stay was adequate. The room is comfortable enough however the hotel should have notified me about the construction during the day on the 2 floors below as it was quite noisy during the day and during several calls that I had.

From check in to check out our stay was perfect

All was good, except Friday at 8 in the morning rumors of the work in progress on the 3th floor, I staid on the 1st.