Novotel Suites Berlin City Potsdamer Platz

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Novotel Suites Berlin City Potsdamer Platz 3.5 stars

Customer review rating (ALL Rating) 4.4/5 2,103 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • In the heart of Berlin, close to the business district and cultural center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN
Germany

Telephone +49 30 200560

Fax +49 30 20056200

Contact email

  • BUS M29, 248:  BUS M29, 248 ANHALTER BAHNHOF

  • BUS M41:  BUS M41 ANHALTER BAHNHOF

  • NIGHT BUS N29:  NIGHT BUS N29 ANHALTER BAHNHOF

  • S1, S2, S25:  S1, S2, S25 ANHALTER BAHNHOF

  • U2:  U2 POTSDAMER PLATZ

  • U6:  U6 KOCHSTRASSE

  • By plane

    BERLIN BRANDENBURG AIRPORT At 23km / 14 miles

  • By plane

    BERLIN SCHOENEFELD At 20km / 12.43 miles

  • By car

    TEMPELHOFER DAMM At 4.5km / 2.8 miles

  • By train

    HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS:52.504619, 13.383228

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

4 ELEMENTS

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Our accommodation(s)

The whole family feels at home in our 3-star Novotel Suites Berlin City Potsdamer Platz. Our 30 m² suites give you plenty of space to work or relax. All 229 rooms were renovated in 2020. Air-conditioned and equipped with modern USB ports, you will find plenty of comfort here. The rooms have a separate WC and are equipped with bathroom and shower.

Our guest reviews

Our guest reviews for
Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,103 reviews

TripAdvisor Rating  4.0/5  2,637 reviews

Perfect location, good stay, nice and helpfull staff.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Everything was really nice. We didnt have bin bags, that was litlle annoying but rest was super

Dear Ieva. We are very pleased that you felt completely comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team

Great location, overall good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is in a great location and the breakfast was nice too. The room was large and comfortable, also nice bathroom with both bathtub and shower. But the separate toilet room was smelling really bad, we could hardly stand being inside. My kids complained about it a lot. Also the fact that the second elevator was out of order and there was only one available for all guests was really annoying, as it is not easy to use the stairs up & down the fifth floor with small children. Unfortunately noone came to fix the problem during our stay. But in general we had a good stay at the hotel.

Dear Maria, Thank you for your stay at Novotel Suites Berlin City Potsdamer Platz and your open and honest feedback. During your last visit with us, some things seem to have gone wrong. We deeply regret this and would like to sincerely ask for your apologies. Please excuse the situation with the lift. Unfortunately, the repair is proving more difficult than expected. We are at least as unenthusiastic about this as you are and hope for your understanding. We have discussed the poor cleaning of your room directly with our housekeeping team. They will do their utmost to ensure that this does not happen again. Of course, you are always welcome to contact our team directly in such a case. We will try to solve any complication immediately in order to make your stay with us as pleasant as possible. Without a doubt, the satisfaction of our guests is our top priority, so we would be very happy about another chance to convince you of this. With best wishes. Your Novotel Suites Team

Well located. Clean room.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Hotel stuff were very friendly and helpful. Room was clean. Just WiFi connection was weak. I had to be near the door to get good WiFi.

Dear Nobuko. We are very pleased that you felt completely comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team

Elevator broken

Customer review rating 2.5/5

Ben Families - Confirmed reviews ALL

It’s a nice hotel. But one of the elevator was broken during our 5 nights there. It made our life, travelling with young kids, difficult.

Dear Ben. Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and your corresponding review. We seem to have succeeded in doing so for the most part. However, your feedback also indicates that we still need to improve in certain areas. Please excuse the situation regarding the lift. Unfortunately, the technical problem is of a rare nature and the procurement of the required spare parts is taking longer than expected. We are doing our utmost to get the lift back in operation as soon as possible. We hope for your understanding. We will be happy to convince you during your next stay that we have taken your suggestions for improvement to heart. Thank you for your honest and constructive feedback. Best regards, Your Novotel Suites Team

Good stay but still room to improve

Customer review rating 3.5/5

Sl Friends - Confirmed reviews ALL

The stay in hotel was good, room’s clean, near city center and tourist sites, easy access to public transport. But as gold card member I was not offered a drink as Accor hotels always do. And when I arrived I was told they didn’t prepare the room with two beds as in reservation, so I had to wait till 3pm (arrival at 10). None of receptionists made me feel welcoming. They did complete their job, but they didn’t seem to be willing to do so. Another problem is that the carts of towels, when they are not being used in nights, just parked and blocked corridors, and may be a hidden trouble during a fire.

Dear SL. Good to hear that we were able to convince you of our commitment to provide you with the best possible service at the Novotel Suites Berlin City Potsdamer Platz. We seem to have succeeded in doing so for the most part. However, your feedback also indicates that we still need to improve in certain areas. Of course you as a gold member, but also every other guest in this situation should have experienced better service. To compensate, please contact me again by email at Pa… I am sure we will find an appropriate solution. We will be happy to convince you during your next stay that we have taken your suggestions for improvement to heart. Thank you for your honest and constructive feedback. Best regards, Patrick Fueg Business Development Manager

Elevator problems

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

One of the elevators was broken. Only a single elevator was serving both customers and personel which was a very bad experience for everybody. We were two families with strollers and heavy bags, each time when we try to use the elavator, we either have to wait more than 20 minutes or carry our stuff down from 4th floor. The elavator problem was not solved for 4 days. Other than that, we liked the service and the rooms.

Dear Duhan. Thank you for your stay at the Novotel Suites Berlin City Potsdamer Platz and your corresponding review. We seem to have succeeded in doing so for the most part. However, your feedback also indicates that we still need to improve in certain areas. Please excuse the situation regarding the lift. Unfortunately, the technical problem is of a rare nature and the procurement of the required spare parts is taking longer than expected. We are doing our utmost to get the lift back in operation as soon as possible. We hope for your understanding. We will be happy to convince you during your next stay that we have taken your suggestions for improvement to heart. Thank you for your honest and constructive feedback. Best regards, Your Novotel Suites Team

Well located, but very basic offering

Customer review rating 3.0/5

Rms Families - Confirmed reviews ALL

The room was clean and satisfactory. We were disappointed with the following points about the hotel: 1. No restaurant for dinner 2. Bar was closed early each evening 3. Room was advertised as having a 'mini bar', but all it contained was a single bottle of water. 4. Not too keen on the aircraft style modular toilet

Dear RMS, thank you for your stay and the associated evaluation at the Novotel Suites Berlin City Potsdamer Platz. We are pleased that you were mostly satisfied with your experience with us. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible amenity. We are very sorry about that. We will do our best to continue to improve in this area and prove it on your next visit. Sincerely, Your Novotel Suites Team

Not perfect but still recommended

Customer review rating 3.5/5

Katarzyna Families - Confirmed reviews ALL

Great location, a walking distance from Potsdamer Platz, S-Bahn stop a few meters from the hotel; Good choice for families. The rooms are clean and comfortable. There are some weak points like i.a. only one working lift available, no tableware in the room despite a kitchenette (2 cups only), late check-in.

Dear Katarzyna, thank you for your stay and the associated evaluation at the Novotel Suites Berlin City Potsdamer Platz. We are pleased that you were mostly satisfied with your experience with us. Nevertheless, we had to recognize that in some points we could not fully convince you of our efforts to offer you the best possible amenity. Please excuse the situation with the lift , unfortunately we had a technical problem during your stay that required the help of an expert. Unfortunately, he was not immediately available. We will do our best to improve in this regard as well. We will do our best to continue to improve in this area and prove it on your next visit. Sincerely, Your Novotel Suites Team

Great location, easy access.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

In general we enjoyed staying in Novotel, friendly and professional stuff, great housekeeping service. The only issue we had was that the air conditioning was not the best and the room felt a little stuffy but other than that everything was fine.

Dear Olga. Thank you for your great feedback! Nothing gladdens our entire team more than to hear that you enjoyed your stay with us at the Novotel Suites Team Berlin City Potsdamer Platz so much. We hope to welcome you again soon and to be able to fully meet your expectations once again. We greet you kindly, Your Novotel Suites Team

Good hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Room was nice. Central location good for access to public transport.

Dear Philip. We are very pleased that you felt completely comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team

Customer review rating 3.5/5

David Families - Confirmed reviews ALL

The toilet didn't smell so good, there were holes in the bed clothes. Overall it was Ok and the room looks very nice after the first impression

Dear Daniel, We very much appreciate your comments regarding your stay at our Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The critical points will be discussed in the team and will help to increase our customer satisfaction even more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Business Development Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Well located,really central

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good hotel for family's, couples, or singles. The hotel is central located, bus stop, underground bike rental close by.

Dear Annchristin, We very much appreciate your comments regarding your stay at our Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The opening times of our hotelbar will be discussed in the team and your comment will help to increase our customer satisfaction even more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Business Development Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Nice hotel

Customer review rating 4.5/5

Alina Families - Confirmed reviews ALL

Great location, positioned near a park with a big lake. We had no reservation, but found a really nice room available. Really ok if you travel by car. Rich breakfast. Pleasant stay, exceeded our expectations.

Dear Lucian, We very much appreciate your comments regarding your stay at our Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Business Development Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Centrally located hotel at the heart of the city.

Customer review rating 4.5/5

Jonathanm Families - Confirmed reviews ALL

Nice clean hotel located at the city center of Berlin. 12 minutes walk to shopping mall and nearby most of the tourist spots in Berlin. Breakfast is sufficient and the personnel were polite. Highly Recommended for stay for city trip.

Dear Jonathan, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Business Development Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Good location, quiet, staff is helpful and I didn’t hear cleaner noise or any disturbing.

Customer review rating 3.5/5

L. Families - Confirmed reviews ALL

Small room but good enough for this price I paid for. Nice lighting in the room and small wardobe and which is good enough and thoughtful.

Dear Twiggy L.,, We very much appreciate your comments regarding your stay at our Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The critical points will be discussed in the team and will help to increase our customer satisfaction even more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Business Development Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Highly recommend..

Customer review rating 5.0/5

Karunakar Families - Confirmed reviews ALL

Sparkling clean and spatious room. Comfortable bed, even the sofa bed is also excellent. Bath and toilet are separate it helps multiple person's to get ready faster. Near to public transport and also to city center.

Value for money

TripAdvisor rating 4.0/5

Jervild_Christensen TripAdvisor review

A nice big room for a family of 4. Great location in Mitte, close to Potsdamer Platz, Mall of Berlin and Checkpont Charlie, and a 15 min busride to Kurfürstendam. Central, but still a nice an quiet area during evening and nighttime.

Nice room, poor bar

TripAdvisor rating 3.0/5

lukasvasionis TripAdvisor review

In general, it was a fine accomodation. But the bar was a huge dissapointment. One can never know when the bar will be open and since only bar tender can pour you the vine/bier or cocktails, no other staff are allowed to do it. Not even the head manager. You should let at least some of your staff to serve vine/beer. A hotel without bar is just hostel.

Dear lukavasionis. Good to hear that we were able to convince you of our commitment to provide you with the best possible service at the Novotel Suites Berlin City Potsdamer Platz. We seem to have succeeded in doing so for the most part. However, your feedback also indicates that we still need to improve in certain areas. Please excuse the situation at the bar. Due to illness, unfortunately, all appropriately trained staff were out. Of course, we have recognized the emergency and already trained other Employees for the bar service. We will be happy to convince you during your next stay that we have taken your suggestions for improvement to heart. Thank you for your honest and constructive feedback. Best regards, Your Novotel Suites Team

price / quality Good (fam.of 4) Management not in controll at all.

TripAdvisor rating 3.0/5

82antoniusb TripAdvisor review

The Space compared to the price paid was very acceptable. Hotel was new/refurbished which was fine. sufficient space for family, toilet/shower separated. Bathtub suitable for children and Liliputters, not for me avg guy of 100 kg. Kitchenette, too small, very basic, so was the less than mini fridge (tall size 12 volt mini fridge for car). Overall bedlinnen and bed were fine as well as the Bedsofa for children. There was in some rooms internet but too slow for like watching streaming movie. Very disapointing as it was advertised as good internet. I needed to work like 2 hours per day (professional) and for business purposes I would not recomment it simply to slow to work over company VPN. There is a TV with a multitude of Channels all in GERMAN therefore not suitable for international travelers unless there hometurf is UAE as there were 5 channels available. USB port to TV not accessable so the harddisk with childrensmovies could not be used at night to show on the TV. Again not suitable for Business purposes. Room service was in my perception poor. 1. Towels deposited on the bathroom floor used to dry the batrhoom were left wet and not changed not daily not bi-daily never till I stipulated it at the reception. Like I said internet poor but in room one absent, not enough access points, not well positioned. Staff not followed up on complaints untill in writing I showed speed and prior remarks as too the bad internet. So not in controll in room cleaning nor the follow up of complaints (internet). Finally when the rooms were cleaned they refund bottles disapeared, the Multi-use bag as well, by now I stopped complaining I was loosing my good mood and after all it was holiday. Now to start the day fresh I booked breakfast @17 Euro per person. Acceptable. However again during 6 times breakfast I had to go out ask to fill the coffee machine, refill Bread (better than in Orly Ibis week before where they ran out of crossants and half the guest could not use breakfast at all), fill the eggs (only one type soft cooked) not like 6 8 10 minutes eggs to choose from no just SNOT-eggs, if any, refill honey dispenser, joghurt, etc. So management of breakfast at all. Friendly staff though. Furthermore the Schrippen (morning bread) were so soft that every baker making em like this would have to turn in his "Meisterbrief" because of the Poor quality of baking them. My grandma on the other hand would not complain "Harte Schrippen" On top choice was too limited.

Very good stay

TripAdvisor rating 5.0/5

Explorer11862353101 TripAdvisor review

Staff was very nice and helpfull. The room was very beautiful, clean and enough towels, soap etc available. Fridge was already cold, which was so handy for our drinks as it was hot outside. Be aware that the parking under the hotel isn't easy for parking and turning at some places and to exit.

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