Novotel Berlin Mitte Hotel 4 stars

Great location, comfortable room and very friendly reception service. The rooms are very corporate and the hall carpets are getting a bit old, but overall a very pleasant stay.

I booked the Novotel Mitte Berlin for a family with two primary school age children. Our stay was really wonderful. The kids like it: the room, the children books, games break fast! The room was very clean and hotel employs are friendly. The hotel is close to many of the sight seeings and very good connection to public transport.

Nice staf, good room, and good location

The staff was helpful, the room was nice and clean. All in all a good experience. The breakfast is a bit expensive though

Satisfying and without any hurdles

everything was so perfect

It was good and we like as family that the hotel is Well located.

it was in a good location but the building is old and u can smell moisture

Very well

The Novotel is nicely located in Berlin’s city center and even if the room interior looks a bit dated, it is clean and ok for the money. But what was annoying is that the staff obviously does not know the meaning of the word service. Literally everything had to be asked for and no information have been provided proactively: how to get breakfast during the pandemic (obviously a breakfast box), what is in the box (don’t know that, so it is difficult to decide what to ask for), where to park the car, how to get the car out of the garage, etc. - I know that the pandemic is not easy, but that was disappointing compared to other Accor premises.

Great stay at the Novotel Mitte as always. Despite all of the challenges due to corona, everyone at the hotel was really good at managing all of the corona restrictions as well as providing a first class service. Thank you for all the help and guidance throughout the visit.

Great .. clean.. and very close to all

I have with great pleasure visited Novotel Berlin Mitte several times but this time my saty was very disappoiunting. Low service level - that roome aren't cleaned cannot be due to Corona - it should rather be the opposite , disengaged staff and banalities such as coffee7tea in the rooom was not present.

Stayed here for 4 nights with family. The hotel is at a great location in central Berlin (closest underground stop is a few hundred meters away). It is close to a lot of historical sites so easy to get around on foot if you like. The hotel has a kids corner which was fantastic as we had a 7 year old. The room was ok, a bit dated but the biggest challenge for me was lack of management. So, 4/4 days, the food at breakfast kept running out with no one watching. People had to remind staff who at times shrugged shoulders or were helpful. The start of the day was ruined every single day as you had to wait for real long or make do with items left over. After the 3rd day, I sent a note to hotel management who till date (abt a week now) haven’t acknowledged which seems to suggest that it is a regular phenomenon. I mentioned at checkout and they said,yes, we just read your email - no remorse though! Took away two stars for poor experience and apathy from management from an otherwise great hotel.

The hotel is in a great place, almost all museums are in the vicinity, and other attractions are in the streets below. The rooms are beautiful, modern, comfortable (especially the bed). Staff polite and friendly, especially the reception Mrs. Claudia Evgenia and Mr.Ch.Klein. The garage is 19 euros. Nearby is a musical store on four floors, has everything a musician could want.