Mercure Hotel Berlin Tempelhof 4 stars

Customer review rating (ALL Rating) 4.5/5 1,285 reviews

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Mercure Hotel Berlin Tempelhof - Image 1
Mercure Hotel Berlin Tempelhof - Image 2
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Hermannstrasse 214-216, Eingang Rollbergstrasse, 12049 BERLIN, Germany

Description

Hotel extras

  • Hotel rooms are 24 m² or larger

  • Floor with ten meeting rooms in different sizes

  • Very good public transport connections to the city center

  • Secure parking in the parking garage

  • Excellent breakfast

Our accommodation(s)

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Hotel location

Mercure Hotel Berlin Tempelhof

Hermannstrasse 214-216, Eingang Rollbergstrasse
12049 BERLIN
Germany

GPS:52.478378, 13.426339

Telephone
Fax +49 30 62780111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RIX

Our Rix restaurant also serves up delicious regional specialties, international cuisine and selected wines. Rix is a great place to wind down after a hard day work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,285 reviews

TripAdvisor Rating  4.0/5  945 reviews

Customer review rating 2.5/5

Phillip K. Couples - Confirmed reviews ALL

Reception ( and whole of ground floor ) smelt of sulphur and eggs, potentially the smell was from drains due to heavy rainfall - as later in the stay when the rain stopped the smell went away. The hotel seemed pretty overpriced considering the surrounding area, it's facilities and decor. Our bathroom had mould and was a little dirty. The water supplied in the room was chargeable ( 4.50 euros ), which seemed really stupid given theres a lidl 40meters away. Regardless, the staff where very pleasant and helpful during all interactions.

Dear Guest, Thank you very much for sharing your impressions of your stay with us. We are truly sorry that you experienced an unpleasant odor in the reception area and the ground floor at times. We also take your comments regarding the cleanliness of the bathroom and the pricing very seriously. Cleanliness and a good price-performance ratio are central concerns for us, and we will discuss your feedback internally to ensure improvements are made. We are delighted to hear that you found our staff to be friendly and helpful. We will gladly pass this positive feedback on to the team, as it is very important to us that our guests always feel welcome and well looked after. We sincerely hope that, despite the points you mentioned, we will have the opportunity to convince you of our service during a future stay and would be very pleased to welcome you back again. Kind regards from the Mercure team

Customer review rating 4.5/5

Marta W. Couples - Confirmed reviews ALL

we had a positive and comfortable stay. the only surprise was a pricetag of 4,5 EUR for a bottle of water located in the room

Dear Guest, Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location convenient and enjoyed your time at the hotel. We appreciate your comments about the pricing of in-room amenities and will take them into consideration. We look forward to welcoming you again on your next stay with us. Best wishes from the Mercure team

Extremely poor. Avoid!!!

TripAdvisor rating 1.0/5

V M TripAdvisor review

I have no idea why this hotel has good reviews. It is in the back end of nowhere, many miles from anywhere worth seeing in Berlin. So, one spends hours on end travelling to see anything. Therefore, it is very overpriced for its location and quality. Staff are rude, patronising and completely indifferent. One particular member of staff on the front desk was so rude and sarcastic, when l arrived after a very long journey, that my friend and l were left open-jawed. I will spare him the embarrassment of naming him, though l am tempted. Simple requests are met with sarcastic responses and amazement, the same in the bar/restaurant, as if guests are an unnecessary imposition. The staff in the bar/restaurant spend most of their time chatting, and chewing gum, and show visible irritation, when you interrupt them to ask for a meal, drink etc. Guests are incidental. The main event is their chatting. I would not recommend this horrible hotel to my worst enemy. Management clearly have NO idea about service, and have no eye on their staff. It’s a chain, so be warned. Nothing is personalized. It’s faceless. Nobody seems to care. There was one lady, who was on duty for about a day of my stay, and she was more helpful, though staff cannot seem to manage to do anything as simple as even basic requests. They even get that wrong, and look annoyed at being asked to do anything at all. Rooms are fairly spacious and clean, but lack any character. The corridors and carpeting are in dire need of an update, and look very much like something out of the gothic horror film, ‘The Shining’. According to my friend, breakfast was fairly good and varied, but l avoided it, as it was a whopping 24 euros per day, on top of the very expensive room charges. We made the mistake of having dinner there one day. Don’t do it! Not only will you encounter rude, disinterested service, with staff amazed that you interrupted their three, or four way conversation, but the portions are absolutely minuscule, not tasty and extortionately expensive, as in 20-30 euros for something smaller than a starter in the UK. We were shocked. Never again! The entire place has a cold, faceless atmosphere. The rooms are extremely dimly lit (is this to save money on electricity, perhaps?). I have never known such dark hotel rooms, or such complicated lighting. The bathrooms are big and clean. Avoid, avoid, avoid! You can find less expensive, friendlier and far more central hotels, with good service for less money.

Dear Guest, Thank you very much for your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations. We take your comments seriously and would like to address a few points to offer our perspective and clarify potential misunderstandings. Our team is fundamentally committed to providing all guests with a pleasant and professional experience. If there were moments of inattentiveness or impolite behavior during your stay, we sincerely regret that. Especially during peak times, processes may not always run smoothly, however, this is by no means a sign of disinterest. Many of our staff members dedicate themselves to their work with great passion, which is reflected in numerous other guest reviews. Regarding the location, our hotel is situated in Berlin’s Neukölln district, a vibrant area known for its cultural diversity, creative scene, and lively gastronomy. Many guests appreciate this multicultural charm and the authentic Berlin atmosphere. The connection to the city center is excellent, with a subway station directly at the hotel and a taxi stand right outside. This allows easy and quick access to major sights while enjoying the tranquility of a more relaxed setting. As for our culinary offerings, we place great emphasis on quality, freshness, and seasonal ingredients. Our pricing is aligned with comparable establishments in our category. We’re sorry if the portion sizes or service did not meet your expectations. We continuously strive to improve and take your feedback seriously. Our rooms are regularly cleaned and maintained. We’re pleased that you highlighted their cleanliness and spaciousness. The lighting is intentionally designed to create a cozy atmosphere. Renovations and modernizations are part of our ongoing planning and are being implemented step by step. We understand that certain negative experiences may have impacted your overall impression. Nevertheless, we’d like to emphasize that many of our guests truly enjoy their stay with us and especially value the personal service, the environment, and cleanliness. We would be delighted if you gave us another opportunity in the future to show you the quality of our hotel. Best wishes from the Mercure team

Customer review rating 5.0/5

Arthur E. Couples - Confirmed reviews ALL

Clean, quiet, friendly, lovely breakfast

Lieber Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Berlin Tempelhof. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen einen schönen Wochenstart! Viele Grüße vom Mercure Team

Customer review rating 3.5/5

Patrick D. Business - Confirmed reviews ALL

Everything was rather ok but for nearly 170 EUR per night the water in the room should be free

Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best wishes from the Mercure team

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Other web-users rate our hotel

  • 718 reviews 9.1/10 Location
  • 1,147 reviews 7.8/10 Room
  • 868 reviews 8.3/10 Service
  • 85 reviews 5.7/10 WiFi
  • 568 reviews 8.7/10 Breakfast
  • 480 reviews 7.7/10 Cleanliness
  • 237 reviews 5.1/10 Vibe
  • 181 reviews 4.2/10 Amenities

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