Mercure Hotel Berlin Tempelhof 4 stars

Everything about this hotel is wonderful. The Staff are friendly, courteous and always eager to help. I visit Berlin several times per year, and always stay the Mercure Berlin Tempelhof. I can take the 128 Bus and U-Bahn 8 directly to the hotel.

I stayed in this hotel 2 days and the service was not at the expected level. A lot of small errors: - at the arrival, the concierge was not really welcomed. He provided me a wrong room number. I came back to state that the door did not open nd he show me on a demonstration lock that it should works and then I was not able to open the door. It appear that hthere was a misundersanding and it was not the righ room. No excuse, no explanation. - The day after, there was not cofee refill when the room was cleaned. I ask it twice without having it -At the check-out, the concierge (an other) made a mistake on the amount of the invoice (afterard I noted he asked me my room number as price). I had to ask my secretary to send me the booking with the price and he affirmed it was the amount he asked me and that I understood wrongly. I am not used to complain, I am gold or pltinium member of accor hotels or years. But I hould have stayed there during a bad day.

Air-condition not working sufficent, shower water turns warm and cold by itself, room (privilige type & price) not clean. I used to be a good customer and Le Club Platinum Card holder, now I'm down to Silver... In my opinion the Mercure standard is not what it used to be.

As usual, all staff very efficient and friendly. The standards and services high, value for money.

Very nice. Clean rooms. Excellent breakfast!

Clean, comfortable, great service and good atmosphere.

Good room. Excellente service. Average food.

As always, the Mercure Hotel Berlin Tempelhof has provided me with a wonderful experience in Berlin. Every member of the staff is helpful and courteous, and strives to make my stay a lovely experience. I love staying at this hotel, and look forward to my next visit in April.

We were made to feel very special and had a nice couple of days. The rooms were clean, comfortable and quite spacious.We had new mattresses, but they were very firm. The hotel has a distinct 80s feeling. The a/c system I doubt has been updated since then and is noisy and struggles on hot days. Trendy area around Rathaus Neukolln U Bahn.

Friendly, helpful staff.Good sized rooms with all you'd expect. Clean and like the idea of skipping a clean and donating to a good cause. Limited menu, but there is so much around it probably does not pay them to have anything more

I very much appreciated the kindness of the staff. Also, it was very useful for me to have peace and quiet in my room, as I used the space for work on the weekend.

Used this hotel on previous visits to Berlin. Hotel staff always courteous and efficient welcoming back a previous visitor.

My Goddaughter was getting married and everyone in the hotel helped to make it a special day. My only criticism was that I was not able to adjust the airconditioning low enough. 19.5 degrees too hot! It was 31 degrees on my last day!!

From Check in until check out I liked the professionalism of your staff. Receptionist are excellent, they explain each and everything perfectly. We had a lunch in restaurant & your F&B staffs are really good and service oriented. My overall experience is fantastic. Hence I booked the hotel again on June 2nd.

This hotel is convenient to the airport with easy access to the public transport system. It is clean, comfortable and quiet. The staff are all polite and helpful and it is always a pleasure to stay here.