Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating 4.7/5 6,772 reviews

Mercure Hotel & Residenz Berlin Checkpoint Charlie
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+ 21 Services
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  • I can take advantage of the Members' rate

Hotel extras

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Located on a quiet side street

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117
berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :  M129 Kochstrasse

  • Leipziger Strasse :  148 Leipz./Fried.str

  • S9, S5 :  S9, S5 FRIEDRICHSTRASSE

  • U2 :  U2 STADTMITTE

  • U6 :  U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodations

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Large Room with double bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Beate: Wine Tavern/Double Room

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Lisa, Jeanette and Janina: Mon amour/Double Room

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jeremy and Katrin: Our Berlin/Double Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jennifer: Welcome Home/Double room

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Non contractual photo

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,772 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,755 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Satisfied the last 18 years

Customer review rating 4.7/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

We have visit you every February since 2003 because we like what we get. Large and clean rooms - nice staff - nothing to complain about.

Dear Mr. W., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff in particular. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Great stay!

Customer review rating 4.7/5

Jay Business - 15/03/2020 Confirmed reviews ALL

I had an all round pleasant experience and there is nothing in particular I'd complain about! I do a fair bit of travel with work and it's rare that a hotel ticks all the boxes. The hotel is generally great - not too big and not too small, room was very comfortable, staff were all great too, some more friendly and warm than others, but otherwise all fine. Location was great for what I needed to do, and a few mins walk to a metro station.

Dear Ms. F., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Berlin Checkpoint Charlie, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

Customer review rating 4.7/5

Stephen H. Friends - 15/03/2020 Confirmed reviews ALL

Great stay. Excellent room. Very friendly & helpful staff. Cosy Bar. Great location.

Dear Mr. H., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

TripAdvisor rating 4.5/5

Steve H 15/03/2020 TripAdvisor review

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

As good as always!

Customer review rating 4.7/5

Ctm Business - 13/03/2020 Confirmed reviews ALL

Staying in the Mercure Checkpoint Charly was as good as always. The only thing that disturbed was the stingy present that I received for my Silver Status: a small beer or a glass with 0.1 of wine. Better: give no present.

Dear Mr. T., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Everything functioned. The service was excellent.

Customer review rating 4.7/5

Marjut R. Couples - 12/03/2020 Confirmed reviews ALL

You feel secure when everything functions. Service was excellent and friendly. Especially, I liked the breakfast room's personnel of "Inwanderer" background , spreading a positive good mood to the guests. I wonder whether it would be time to exchange the rooms' carpets??

Dear Ms. R., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Berlin Checkpoint Charlie, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Excellent Staff

Customer review rating 4.7/5

Happy G. Friends - 09/03/2020 Confirmed reviews ALL

All staff were friendly & accommodating

Dear Mr. C., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our G.. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff! We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

A lovely hotel in a good location.

Customer review rating 4.7/5

Judith B. Friends - 06/03/2020 Confirmed reviews ALL

Hotel was lovely, spacious rooms and very clean. The hotel staff were very friendly and obliging, good choice of breakfast also. I would recommend this hotel to others, we enjoyed our three days at the Mercure hotel.

Dear Ms. B., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback & recommendation and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

TripAdvisor rating 4.5/5

Connector276175 Family - 05/03/2020 TripAdvisor review

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

fantastic rooms

Customer review rating 4.7/5

Elisabeth R. Business - 04/03/2020 Confirmed reviews ALL

Lovely staff and I really liked my room..

Dear Ms. Ribartis, Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

Nice Hotel, excellent position, friendly staff but the clening room service must be improved.

Customer review rating 4.7/5

A G. C. T. B. I. B. Couples - 01/03/2020 Confirmed reviews ALL

when i'm B. i always choose this hotel. It's very pleasant to be there. But all the time the same mistake from the cleaning room service....

Dear Mr. G., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz B. Checkpoint Charlie. Thank you for your positive review, the nice feedback on the staff, and also for your critique and suggestions on improvement regarding house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Ulrike Bock General Manager

Above expectations

Customer review rating 4.7/5

Stephannie Families - 01/03/2020 Confirmed reviews ALL

Courteous & efficient check-in staff, spacious & clean room. Breakfast was with an extensive variety & high quality. Good restaurants are within walking distance, both casual (Ristorante Lungomare) & fine dining (Enrecote). We were very satisfied with our stay & will be back when we are in the city again.

Dear Ms. V., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the breakfast and our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

OK, but with some issues

Customer review rating 4.7/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

I was given room 712, which one assumes was on the 7th floor as with other hotels. Reception did not tell me either how to get to the room or the unusual access issues, so I spent over 20 minutes walking around 3 floors to find it. Room 712 was not on the top floor of the lift I was directed to. I noticed in the lift that 712 was actually on the 4th floor, so I tried that: no it wasn't. In the end I had to ask a chambermaid who pointed to a completely separate lift with as totally different set of room lists with 712 listed as on the 5th floor, and then at the top of a separate staircase, so i had to carry a heavy case up a flight of stairs. None of this was mentioned by reception, nor was the rooms in the "Residence", which, even after staying several times I have still never found a way to get from there to the main hotel without going outside the building as the signage in the hotel is wrong. The room I stayed in was presumably originally a double room across 2 floors as I had one of these before - but in this case the downstairs was a separate room beyond the connecting door, which was not soundproofed at all so it was very noisy when the resident of the other room was talking. Overall disappointing experience -I had mentioned some of thee issues about the Residence before but clearly nothing had been done. Not sure if I shall book again having stayed several times - I would certainly not want to be in the Residence section again. Only other comment is the room service menu, which used to be good a few years ago - it is very basic and has little choice.

Dear Mr. W., I would like to offer my sincere apologies for the problems regarding the room and the faults regarding the reception service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Ulrike Bock General Manager

Superb

Customer review rating 4.7/5

Londres Business - 25/02/2020 Confirmed reviews ALL

Super friendly staff. Great rooms. Lovely breakfast. Good value.

Dear Mr. Q., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Ulrike Bock General Manager

Average

Customer review rating 4.7/5

Abdel Business - 24/02/2020 Confirmed reviews ALL

Room is not modern. Minibar is not available in the room. Bar is located on the way to the elevators, not very inviting to sit and relax.

Dear Mr. L., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We regret that your experience with our hotel, the room and the bar did not completely meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Ulrike Bock General Manager

Very nice hotel, spacious room, good location

Customer review rating 4.7/5

Magnus Friends - 23/02/2020 Confirmed reviews ALL

The room was spacious. Nice bathroom with a very convenient shower. Good selection of beers in the bar. Very good location. The breakfast could have been better.

Dear Mr. Brostrom, I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback on the room and the barr, and also for suggestions on improvement regarding the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Ulrike Bock General Manager

all good

Customer review rating 4.7/5

Bart Business - 14/02/2020 Confirmed reviews ALL

nice hotel , grate stuff . bit to hot in the rooms we have to have windows open , radiators been off but rooms been still hot . but during reservation please send more info about room . Link with photo or virtual walk .

Dear Mr. P., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke Assistant Manager

Very cosy and comfortable

Customer review rating 4.7/5

Loukia Friends - 05/02/2020 Confirmed reviews ALL

Nice room,very big and comfortable! Everything was clean. Nice location.

Dear Ms. F., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

All personal, incl poeple cleaning the rooms, are very nice, helpful and friendly!

Customer review rating 4.7/5

Alf B. Couples - 04/02/2020 Confirmed reviews ALL

See above!

Dear Mr. B., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager

Great hotel

Customer review rating 4.7/5

Tania Families - 03/02/2020 Confirmed reviews ALL

The hotel suite for a family of four with two adults two teenage children was amazing like an apartment with spilt level giving you the privacy but also in one room! Loved it and the service was exceptional, professional and staff were all very friendly and great location. Highly recommend this hotel for a stay in Berlin and has undercover parking so a bonus.

Dear Ms. M., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager
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