Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,249 reviews

Best price
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,249 reviews

TripAdvisor Rating  4.5/5  3,929 reviews

Certificate of excellence 2024

Excellent hotel and large rooms

TripAdvisor rating 5.0/5

International_Visit TripAdvisor review

We stayed in a superior suite with double bed and sofa bed. It was very large with a separate bedroom which was huge and a separate living room. Was a great place to stay. Very convenient location. Staff were very helpful.

Customer review rating 5.0/5

Aida I. Business - Confirmed reviews ALL

Great hotel, but the lady who checked me in was exceptional!

Dear Aida I., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Daniel M. Couples - Confirmed reviews ALL

It's a nice hotel. Breakfast was good and location is nice

Dear Daniel M., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the breakfast. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Lovely hotel poor customer service

TripAdvisor rating 3.0/5

X4835TBlisaj TripAdvisor review

We had a bad start to our three day trip with our flight being diverted and we did not arrive at the hotel until 1 30 am. We were very tired and hoped for a fast check in but was told we owed an extra 680 euro which was a shock as we had already paid approx 360 euros. The guy on reception told us the amount we had paid was just for one night and asked us to pay the rest. We spent half an hour discussing this until we finally said we needed to sleep and would discuss in the morning. I didn’t sleep as was worrying about what had happened however the receptionist the following day advised we owed nothing and didn’t understand why we were told different. She told us to go and enjoy breakfast. I asked if this was included and she advised yes. The next two days were enjoyable, our room was lovely however on checking out we were told to pay an extra 150 euros for breakfast x 3. I explained reception had told us it was included but the guy on reception told us he was sorry but there was a lack of training in the hotel and they were wrong and we had to pay. I didn’t want to ruin the holiday by having a row but felt upset about the treatment from the reception team. The cleaners and breakfast staff were very good however with the rooms being very clean and a good choice of breakfast available. Just be careful when checking in and out.

Customer review rating 3.5/5

Zoe S. Families - Confirmed reviews ALL

Lovely hotel and room was brilliant. However it’s the little touches that could make it better. We booked a privilege room which on website says free mineral water in room. When we enquired about more mineral water to be told oh this is only for your first night stay - when booking for 3 nights and paying the same rate for each night do not understand this policy. Or change so it’s clear that this is for your first night only. Just the little things that could help with customer service. However can’t fault the room or location of hotel.

Dear Zoe S., Thank you for your visit, the positive review, the nice feedback, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

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Other web-users rate our hotel

  • 1,145 reviews 9.6/10 Location
  • 1,415 reviews 8.3/10 Room
  • 1,018 reviews 8.5/10 Service
  • 37 reviews 4.5/10 WiFi
  • 1,028 reviews 8.7/10 Comfort
  • 612 reviews 8.4/10 Breakfast
  • 413 reviews 6.8/10 Cleanliness
  • 259 reviews 7.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.