Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,365 reviews

Best price
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 2
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with double bed and sofa bed

Photo out of - Privilege Room with double bed and sofa bed

More space and more comfort from 35 sqm. VIP bathroom with gown. Coffee and tea making, WiFi and late check-out ,subject to availability. With voucher to fill-up the minibar. Some rooms have balconies.

  • Views:

    City View or Courtyard View or Garden View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
  • Views: City View or Courtyard View or Garden View
See availabilities

Our standard rooms starting at 20 sqm have LCD TV with 70 international channels including Sky Cinema, a high-quality bed, safe, air conditioning, work area, free coffee and tea making facilities and WiFi.

  • Views:

    Garden View

Max. number of persons
1
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Family Suite with 2 bedrooms and sofa bed

Photo out of - Family Suite with 2 bedrooms and sofa bed

64 sqm family suite with two separate sleeping areas and sofa bed. Ideal for families up to five people. VIP bathroom features, coffee and tea preparation and free WiFi.

  • Views:

    City View or Courtyard View or Garden View

Max. number of persons
5
Area
From 64 m² / 688 sq ft

Bedding

Queen size bed(s) x1

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Perfect for families. Our apartments from 37 m² offer you a high-quality bed, a sofa bed and a functional desk space with free WIFI, as well as a kitchenette with fridge, stove and microwave.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 117 rooms
  • One room for people with reduced mobility
  • 8 family rooms
  • 6 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property Currently unavailable

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast Currently unavailable

  • Buffet Additional charge

Family

Babysitting on request

  • Babysitting on request

Well-being

Sauna

  • On site
  • Sauna room

Fitness center for hotel guests

  • On site
  • On site
  • Indoor parking
  • Public
  • 49 parking spaces
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 30.00 € 30 EUR Per day
  • Parking for a month
  • Parking for a week

Accessibility

  • Elevators

RELAX - FOOD, DRINKS AND YOU

Photo out of - RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Bar Type
BAR
Capacity
24
Accessibility
Accessible service
Telephone +49 30 206320

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Buns are called "Schrippen" in Berlin - they belong to our breakfast buffet with fresh offers, weekdays from 6:30 a.m. to your heart's content! Breakfast can be served in the room upon request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,365 reviews

Customer review rating 4.0/5

Pankaj C. Families - Confirmed reviews ALL

Dear Pankaj C., Thank you for your visit, the positive review, the nice fremarks on the room, and also for your critique and suggestions on improvement regarding the breakfast. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 2.5/5

Christian W. Business - Confirmed reviews ALL

Dear Christian W., Thank you very much for your visit and the great remarks on the staff. I am very sorry that you did not enjoy your stay at our hotel. I sincerely apologize for any inconvenience and ask for your understanding regarding a hotel that—although still in good condition—lacks some of the most modern amenities and shows signs of wear and tear due to its age. Please be assured, however, that appropriate renovation measures are already in the planning stages. https://www.essendi.com/at-mercure-berlin-checkpoint-charlie-a-major-refurbishment-project-is-underway-before-scaling-the-transformation-essendi-teams-rely-on-a-mock-up-room-to-test-refine-and-align-every-detail-together/?lang=eng We would be delighted to welcome you back to Berlin and to our hotel. Yours sincerely, Jessica Matschke General Manager

Customer review rating 4.0/5

Nikiforuk M. Business - Confirmed reviews ALL

Dear M. Nikiforuk, Thank you for your visit, the positive feedback, the great remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Maxwell R. Solo - Confirmed reviews ALL

Dear Maxwell R., On behalf of my entire team as well as on a personal note, I would like to thank you for the high rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Aisha M. Solo - Confirmed reviews ALL

Dear Aisha M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Dear Pankaj C., Thank you for your visit, the positive review, the nice fremarks on the room, and also for your critique and suggestions on improvement regarding the breakfast. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 2.5/5

Christian W. Business - Confirmed reviews ALL

Well located. Great personall. Apprechiate the friendly staff. The hotel itself is old and smells very old

Dear Christian W., Thank you very much for your visit and the great remarks on the staff. I am very sorry that you did not enjoy your stay at our hotel. I sincerely apologize for any inconvenience and ask for your understanding regarding a hotel that—although still in good condition—lacks some of the most modern amenities and shows signs of wear and tear due to its age. Please be assured, however, that appropriate renovation measures are already in the planning stages. https://www.essendi.com/at-mercure-berlin-checkpoint-charlie-a-major-refurbishment-project-is-underway-before-scaling-the-transformation-essendi-teams-rely-on-a-mock-up-room-to-test-refine-and-align-every-detail-together/?lang=eng We would be delighted to welcome you back to Berlin and to our hotel. Yours sincerely, Jessica Matschke General Manager

Customer review rating 4.0/5

Nikiforuk M. Business - Confirmed reviews ALL

Overall it was good, however, it did surprise me that a 4* hotel requires guests on the 8th floor to take the stairs as the normal elevator goes up only to the 7th floor. Also there was black mould on the grout in the shower area. The breakfasts are really good though.

Dear M. Nikiforuk, Thank you for your visit, the positive feedback, the great remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Maxwell R. Solo - Confirmed reviews ALL

I think the room was fine, felt a bit outdated.

Dear Maxwell R., On behalf of my entire team as well as on a personal note, I would like to thank you for the high rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Aisha M. Solo - Confirmed reviews ALL

The staff were really friendly, the location was great. The only thing that made me slightly uneasy as a single woman traveller was that my room was located in on the 8th floor which felt slightly separate. I think I would've felt fine but the lifts were open to anyone using them, whereas usually you have to use your key card to activate the lift. But it was all fine and there were no problems. Lovely stay!

Dear Aisha M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 5.0/5

Piotr J. Friends - Confirmed reviews ALL

Our receptionist was very helpful and helped us a lot with car park and luggage.

Dear Piotr J., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

David O. Couples - Confirmed reviews ALL

The hotel is in an excellent location with extremely friendly and helpful staff. While the rooms were very clean, the decor and facilities were slightly dates and could do with a bit of updating, though it didn't significantly effect our stay.

Dear David O´Neill, We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 4.5/5

Aimee S. Business - Confirmed reviews ALL

Coming from Australia for a 7 night stay to a foreign country on your own can be daunting. Bags didn't arrive from Heathrow and the staff gave me helpful tips on where to go shopping, and made me feel incredibly welcome. Even something as simple as people saying Hello to you at the bar as you walk by makes you feel more at home. Well Done Mercure Residenz Team. Can't thank you enough.

Dear Aimee S., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 5.0/5

Kristian K. Couples - Confirmed reviews ALL

The room has a lot of space and two people can stay comfortably.

Dear Kristian K., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category and the great remarks on the room. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Venkatesh B. Families - Confirmed reviews ALL

Excellent room

Dear Venkatesh B., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Marcus W. Couples - Confirmed reviews ALL

Friendly, helpful reception staff on arrival let us into our room early as it was ready. Breakfast servers were very accommodating with my lactose intolerant request. One of the reasons we booked. Big room with comfy bed. My only gripe is the pillows were too firm. Excellent location. Would highy recommend.

Dear Marcus W., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 3.5/5

Fabio B. Business - Confirmed reviews ALL

i liked the location, the bed was comfortable

Dear Fabio B., Thank you very much for your visit and the positive remarks on the bed. I do acknowledge, of course, that there is still “room for improvement” in some category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Mark H. Families - Confirmed reviews ALL

Everything was well-prepared for our arrival. The suite was in pristine condition.

Dear Mark H., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Charles G. Solo - Confirmed reviews ALL

Welcoming efficient Very comfortable quiet

Dear Charles G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Ma R. J. Families - Confirmed reviews ALL

​Great location right near Checkpoint Charlie, close to shops and restaurants. We stayed for 3 nights, Our room was clean, spacious for our family of five, and well equipped, though the style is a bit outdated. The only issue was the AC it wasn't cold or strong enough, so we had to open the windows at night, which made it a bit noisy. Otherwise, we had a lovely stay, and the staff were exceptionally friendly and helpful.

Dear Ma R. J., Thank you for your visit, the positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Nimisha S. Families - Confirmed reviews ALL

Perfect stay , very convenient central well connection location Very courteous staff

Dear Nimisha S., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Peter C. Business - Confirmed reviews ALL

From check in to check out the staff were polite and provided great advice and assistance.

Dear Peter C., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Sebastian S. Families - Confirmed reviews ALL

Very good ubication, excelent services and attention. Thanks and if is possible we will come back.

Dear Sebastian S., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Islam H. Families - Confirmed reviews ALL

the hotel is excellent in room services and amenities and also clean just two comments the air-conditioning was weak alittle bit and the stairs in the last/8th floor other than that everything was perfect

Dear Islam H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Lisa M. Families - Confirmed reviews ALL

Amazing breakfast, great food and breakfast fast. Good location, easy to walk to most things. Subway and train within walking distance. Nice, clean hotel with spacious rooms. Only downside was a smell in the room.

Dear Lisa M., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,082 reviews 9.5/10 Location
  • 1,302 reviews 8.3/10 Room
  • 967 reviews 8.7/10 Service
  • 23 reviews 3.3/10 WiFi
  • 930 reviews 8.4/10 Comfort
  • 543 reviews 8.5/10 Breakfast
  • 404 reviews 7.1/10 Cleanliness
  • 240 reviews 6/10 Amenities

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