Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,263 reviews

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,263 reviews

Customer review rating 4.0/5

Senga B. Families - Confirmed reviews ALL

Dear Senga B., Thank you very much for your visit and for your kind words about our breakfast. I am very sorry that your room did not meet your expectations. I sincerely apologize for any inconvenience and ask for your understanding regarding a hotel that—while still in good condition—shows signs of wear and tear and lacks some ultra-modern features due to its age. Please rest assured, however, that renovation plans are already underway. It would be a pleasure to welcome you back to Berlin and to our hotel. Warm regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Relve S. Business - Confirmed reviews ALL

Dear Relve S., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 5.0/5

Shahar M. Families - Confirmed reviews ALL

Dear Shahar M., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 3.0/5

Prachi J. Families - Confirmed reviews ALL

Dear J. Prachi, I would like to offer my sincere apologies for the problems regarding the wifi and the housekeeping, Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Carey W. Families - Confirmed reviews ALL

Dear Carey W., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,076 reviews 9.6/10 Location
  • 1,342 reviews 8.1/10 Room
  • 952 reviews 8.6/10 Service
  • 33 reviews 4.9/10 WiFi
  • 971 reviews 8.1/10 Comfort
  • 556 reviews 8.7/10 Breakfast
  • 414 reviews 6.9/10 Cleanliness
  • 231 reviews 6.6/10 Amenities

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