Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

not many complaints other then the bed was way harder then id like. first night i debated checking out and finding a different hotel. 2nd night i just lived with the bed and 3rd night i just accepted the painful back the next day.

Very pleasant place. Friendly people, good service. This is not the atmosphere of a usual hotel. You feel at home instead.

When we arrived we good a room that had a serious cigarette smoke smell s we immediately asked for another room. First reception argued that all rooms were non smoke, than they gave us a new room, which smelled a bit better. In the evening and night we had to keep door and window closed because lots of oher guests were smoking om their balconies right next to our room, so although it is a non smoking hotel, lots of people smoke (and party) on their balcony. Twice we woke up in the morning with smell of cigarette smoke in the room. Lady at the breakfast reception was very nice and gave us a warm welcome, the people at the reception desk don't seem to bother. The room was very spacious, better that other hotels when we visit Berlin, but all in all I would not book this specific hotel again.

This hotel offers the perfect sleeping arrangements, whatever your needs are. They have many room configurations to choose from. I was travelling with a friend and We wanted each our own room with a bathroom in the hall and not off one of the room. This was the only hotel that offered what we want. In addition, the hotel is very clean as are all the Accor. The staff is very helpful, courteous and very friendly. Another thing that I think is very important …. it is very quiet, you don’t hear a thing from outside or other rooms. The breakfast has a great selection and was very good. I would not hesitate to recommend this hotel to anybody.

We checked in and being a platinum member was expecting an upgrade this did not happen and a request for a coffee machine was denied. Location of hotel is excellent but the service is not what you expect from An Accor group hotel. We get a better service in Ibis.

Very satisfying clean and good service

Perfect stay (even the weather was perfect) - and the room and amenities was spot on. Breakfast was scrumptious and fresh - the concept of using time slots for breakfast worked OK for me. I slept like a log and it is perfect that you can sleep with the windows open (had a room facing one of the courtyards) instead of using the less green aircon. We'll meet again later this year!

Stayed at Mercure 5 times during the last years always satisfied

I highly reccomend the Mercure Hotel for its qualified and genteel Staff, spotlessly clean, spacious well-equipped rooms and last but not least very good service and bountiful breakfast for all ages.

Centrally located near main attractions and lots of public transports options... You can start your discovery from here easily and the surroundings are quiet later at night Rooms are clean & spacious, personnel is kind and helpfull and the breakfast nice to start the day. What else... ?

I really like Germany. I feel very good every time I go there. Mercure contributes a lot to this feeling of well-being. I enjoyed a warm welcome and attentiveness from the staff, who met all my expectations. I thank them all. I had a great time in Berlin. A relaxing weekend where I went sightseeing. Every time I return to my room to rest, I feel like I am at home. Thank you!

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.