Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 2,480 reviews

Schuetzenstrasse 11, 10117 BERLIN, Germany

Hotel extras

  • An ALLSAFE-certified hotel

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone +49 30 206320

Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,480 reviews

TripAdvisor Rating  4.5/5  3,858 reviews

Certificate of excellence 2022

Free upgrade, great experience, would stay again!

TripAdvisor rating 5.0/5

Amber K TripAdvisor review

We stayed for 2 nights/3 days from 15-17 March. The hotel is in a great location - central, really close to transport and attractions, but down a nice quiet street. When we arrived, the gentleman at reception told us we'd been given a free upgrade to an apartment instead of the standard double room we'd booked - I have no idea how or why but we were thrilled, particularly as we'd got a great deal on lastminute.com, so it was an absolute bargain. The apartments are in the neighbouring building which has a separate entrance, although the two buildings are connected on the third floor, so you can use either entrance and it's easy to access the hotel amenities. The apartment we were given was Residence 611 - no neighbours, no one above us (I don't think, might be wrong), a lovely bathroom, kitchen, dining area, seating area, TV, and a huge bed. Plus lots of large windows letting in lots of natural light, and a small private smoking area accessed by french doors which exit onto the fire escape. The room was clean and it was amazing to have so much space. There was the option to have a continental breakfast of your choice brought up to the room for €4 per breakfast per day which we didn't make use of but it sounded like great value. The common areas of the hotel are lovely, spacious and modern. The staff are kind and efficient, and the ones we encountered spoke great English. I would absolutely stay here again. Make sure to try Benedict Breakfast - it's about 30 minutes on the metro, but well worth it. And for dinner, we loved Markthalle Neun, a large indoor food market with all kinds of different cuisines from around the world, as well as a huge variety of drinks and desserts. Again, a bit of a trip on the metro but a great experience!

Business Stay During ITB

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Overall I had a very nice customer experience during my days on the ITB in Berlin. The hotel had a Shuttle Service, the room was fully functional and clean. Only minor downside was that the choice of food was very limited and that the bar closes at midnight. But when you are aware about it the location is great and you have lots of choice close by.

Dear Mr. H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Well located

Customer review rating 4.5/5

Eli G. Families - Confirmed reviews ALL

Friendly staff, spacious rooms, nice with the possibilaty to make tea/coffee in the room. The food (pizza)in the bar was disapointing. The wine was good!

Dear Ms. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Comfortable stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Booked a 3 night bed and breakfast

Dear Ms Z., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. We are pleased about the good ratings in almost all categories. I do acknowledge, of course, that there is still “room for improvement” regarding the takeaway breakfast. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. We all hope to welcome you as our guest again. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

good value, excellent location

Customer review rating 5.0/5

Jose Business - Confirmed reviews ALL

Hotel very clean, great service and excellent location

Dear Mr O., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our location and the cleanliness. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

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Other web-users rate our hotel

  • 1,490 reviews 9.6/10 Location
  • 1,990 reviews 8.4/10 Room
  • 1,514 reviews 8.6/10 Service
  • 41 reviews 8.7/10 WiFi
  • 1,278 reviews 8.7/10 Comfort
  • 1,080 reviews 9/10 Breakfast
  • 623 reviews 6.7/10 Cleanliness
  • 286 reviews 6.8/10 Amenities

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