Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,230 reviews

Best price
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,230 reviews

TripAdvisor Rating  4.5/5  3,929 reviews

Worth a stay after all these years!

TripAdvisor rating 4.0/5

Jeanette N TripAdvisor review

We first stayed at this hotel in 2007 when it was relatively new. Many of the things we liked about it are still applicable today: excellent location, very large and clean rooms for the price, comfortable beds. We have never had a negative experience in the times we have stayed, but we are independent travellers and don't expect to be waited on hand and foot and everything just the way we like it (reading some of the reviews of this place remind us how spoiled some people are). The breakfast was good when we had it, but is on the pricey side; there are plenty of cafés and coffee shops nearby if you don't want to pay for the extra convenience. The bar is pleasant and a nice place to hang out in between things to do. Since 2007, there have been a few refits, especially the bathrooms and the reception areas. These were welcome, but the rest of the décor in the rooms is looking a little dated and tired. If I was asked to advise, I would retire the orange/blue colour scheme and replace the carpets. Is this a deal breaker for us? No. However, one complaint we would share in common with others we read is that the safe didn't work when we arrived and never got fixed when we pointed it out. Fortunately it wasn't a big deal for us! Overall I would definitely recommend this hotel if you want a convenient, spacious and clean place to stay.

Customer review rating 4.0/5

Armand K. Families - Confirmed reviews ALL

Our night stay was good. The location was great and the staff were helpful and friendly.

Dear Armand K., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the location in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 1.5/5

Robert M. Families - Confirmed reviews ALL

on check in to the rooms they smelt like smoke, we had to leave to get them recleaned and did not help, the Pillows were all flat and needed changing, not ideal at all

Dear Robert M., I would like to offer my sincere apologies for the problems regarding the room. That is unacceptable and below our standards. Please rest assured that I will take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Robert M. Families - Confirmed reviews ALL

Great central location. Hotel staff friendly. All amenities available. Bed comfortable. Overall hotel needs a modernization. Bathrooms lobby restaurant are up to date. Our room was early 2000. Nothing broken just dated

Dear Robert M., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your bed in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Phillip B. Families - Confirmed reviews ALL

The hotel offered great service, lots of space with comfortable beds and a spacious room. The sauna was a nice bonus.

Dear Phillip B., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

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Other web-users rate our hotel

  • 1,146 reviews 9.6/10 Location
  • 1,401 reviews 8.3/10 Room
  • 1,008 reviews 8.5/10 Service
  • 37 reviews 5.8/10 WiFi
  • 1,028 reviews 8.5/10 Comfort
  • 579 reviews 8.4/10 Breakfast
  • 416 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.