Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,436 reviews

Best price
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 2
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with double bed and sofa bed

Photo out of - Privilege Room with double bed and sofa bed

More space and more comfort from 35 sqm. VIP bathroom with gown. Coffee and tea making, WiFi and late check-out ,subject to availability. With voucher to fill-up the minibar. Some rooms have balconies.

  • Views:

    City View or Courtyard View or Garden View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
  • Views: City View or Courtyard View or Garden View
See availabilities

Our standard rooms starting at 20 sqm have LCD TV with 70 international channels including Sky Cinema, a high-quality bed, safe, air conditioning, work area, free coffee and tea making facilities and WiFi.

  • Views:

    Garden View

Max. number of persons
1
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Family Suite with 2 bedrooms and sofa bed

Photo out of - Family Suite with 2 bedrooms and sofa bed

64 sqm family suite with two separate sleeping areas and sofa bed. Ideal for families up to five people. VIP bathroom features, coffee and tea preparation and free WiFi.

  • Views:

    City View or Courtyard View or Garden View

Max. number of persons
5
Area
From 64 m² / 688 sq ft

Bedding

Queen size bed(s) x1

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Perfect for families. Our apartments from 37 m² offer you a high-quality bed, a sofa bed and a functional desk space with free WIFI, as well as a kitchenette with fridge, stove and microwave.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 117 rooms
  • One room for people with reduced mobility
  • 8 family rooms
  • 6 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property Currently unavailable

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast Currently unavailable

  • Buffet Additional charge

Family

Babysitting on request

  • Babysitting on request

Well-being

Sauna

  • On site
  • Sauna room

Fitness center for hotel guests

  • On site
  • On site
  • Indoor parking
  • Public
  • 49 parking spaces
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 30.00 € 30 EUR Per day
  • Parking for a month
  • Parking for a week

Accessibility

  • Elevators

RELAX - FOOD, DRINKS AND YOU

Photo out of - RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Bar Type
BAR
Capacity
24
Accessibility
Accessible service
Telephone +49 30 206320

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Buns are called "Schrippen" in Berlin - they belong to our breakfast buffet with fresh offers, weekdays from 6:30 a.m. to your heart's content! Breakfast can be served in the room upon request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,436 reviews

Customer review rating 4.0/5

Artur K. Business - Confirmed reviews ALL

Dear Artur K., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the brekfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Bernard R. Couples - Confirmed reviews ALL

Dear Bernard R., Thank you for your visit, the positive review, and also for your critique and suggestions on improvement regarding the behaviour of the colleagues at reception. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Roland W. Couples - Confirmed reviews ALL

Dear Roland W., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great remarks. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire team, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 3.5/5

Sanjay S. Couples - Confirmed reviews ALL

Dear Sanjay S., Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the team. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 0.5/5

Haakon K. G. Business - Confirmed reviews ALL

Dear Haakon K. G., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. We would be honored to welcome you again at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Best regards, Jessica Matschke General Manager

Dear Artur K., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the brekfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Bernard R. Couples - Confirmed reviews ALL

Great location, front staff not that friendly,

Dear Bernard R., Thank you for your visit, the positive review, and also for your critique and suggestions on improvement regarding the behaviour of the colleagues at reception. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Roland W. Couples - Confirmed reviews ALL

Good. Friendly service

Dear Roland W., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great remarks. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire team, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 3.5/5

Sanjay S. Couples - Confirmed reviews ALL

We really enjoyed the location. The staff are really helpful and always happy to help. Regarding the room it was good but the bed was not that comfortable and the pillow and quilt needs to be better.

Dear Sanjay S., Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the team. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 0.5/5

Haakon K. G. Business - Confirmed reviews ALL

Awful. Booked family suite. Asked before booking and arrival if there was two separate bedrooms in the room. Hotel responded with “yes”, but that was a lie. It was not two separate rooms. Asked staff to clear this up, but they started arguing about the definition of a room instead. Beds were extremely uncomfortable.

Dear Haakon K. G., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. We would be honored to welcome you again at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Best regards, Jessica Matschke General Manager

Customer review rating 3.5/5

Christopher S. S. Families - Confirmed reviews ALL

The hotel is in a quiet (most of the time) area and its pretty well situated if you are looking to walk Berlin, half hour walk to many popular tourist sites. There are a good selection of cafe's and restaurant's in the vicinity, several supermarket's and close to the U-Bahn. We found the staff to be very helpful. The hotel is just very tired and is just in need of a refurb which I was told is coming next year. Biggest issue was the AC not working and the rooms being unusually hot, we gave up on the AC and eventually slept with the windows open which did regulate the temperature but, as there is building works going on locally, meant lorry noise from 6am. I travel for work and spend 100+ nights in hotels every year and this one is better than many and had many things going for it and with a refurbishment and AC repaired it could be back to being a 4 star hotel again.

Dear Christopher S. S., Thank you very much for your visit. I am very sorry that you did not really enjoy your stay at our hotel. I sincerely apologize for any inconvenience and ask for your understanding regarding a hotel that — although still in good condition — lacks some of the most modern amenities and shows signs of wear and tear due to its age. Please be assured, however, that appropriate renovation measures are already in the planning stages. We would be delighted to welcome you back to Berlin and to our hotel. Yours sincerely, Jessica Matschke General Manager

Customer review rating 5.0/5

Jose G. V. R. Business - Confirmed reviews ALL

I left Accor, but I am a Heartist at heart and Accor never left me. As a former hotel manager, it’s impossible not to notice the invisible details that make a hotel truly work. My stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie exceeded expectations across all fundamental pillars of hospitality. Housekeeping & Cleanliness: The room demonstrated an impeccable standard of hygiene. Rigorous inspection standards are evident in every corner: spotlessly clean bathrooms, pristine white linens, and completely dust-free surfaces. Preventive maintenance is also right on target a rare quality to find without a single flaw. Thermal & Acoustic Comfort (Beds & Rest): The beds offer excellent ergonomic support with high-density mattresses, a great pillow selection, and soft-touch bed linens. The acoustic soundproofing against street noise is highly effective, guaranteeing a restful night's sleep. Breakfast: The buffet impresses with its variety, turn rate, and prompt restocking. There is a seamless balance between local and international options, featuring fresh artisanal breads, perfectly sliced cheeses and cold cuts, fresh fruit, and hot items served at ideal temperatures without drying out in the chafing dishes. Accessibility & Mobility: The hotel's accessibility logistics are flawless. Fast elevators with efficient traffic control, wide and unobstructed hallways, plus a strategic location in the heart of Berlin making local transport and walking effortless. Service & Front Desk: A team exceptionally aligned with the true spirit of empathy, passion for service, and seamless check-in/check-out efficiency. Genuine warmth combined with minimal wait times at reception. An establishment that truly honors the brand and demonstrates exemplary operational management and service culture. Highly recommended I will definitely return. Thank you very much!

Dear Jose G. V. R., WOW!!!! Thank you so much for your visit. We highly appreciate and value your amazing feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Edward P. W. Business - Confirmed reviews ALL

Convenient location for GTC Berlin. Staff was welcoming and efficient

Dear Edward P. W., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire team, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 3.5/5

Daniel K. W. Business - Confirmed reviews ALL

Windows and window sills should be cleaned.

Dear Daniel K. W., Thank you very much for your visit. I do acknowledge, of course, that there is still “room for improvement” in some category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Simon S. Families - Confirmed reviews ALL

The hotel and the room were really lovely. There was a minor issue with the bathtub that wasn't fixed during our stay, despite promises; however, that won't stop us from coming back.

Dear Simon S., Thank you for your visit, the positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Grant H. Families - Confirmed reviews ALL

Slept well, convenient, plenty of space and staff very welcoming

Dear Grant H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Thomas A. Couples - Confirmed reviews ALL

Nice hotel quick incheck super big room and good location.

Dear Thomas A., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the room. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. IWe really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Georgiana F. Business - Confirmed reviews ALL

Last minute booking after my initial booking was cancelled at another hotel. Next time i am booking your hotel. The team at reception were fabulous!

Dear Georgiana F., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on my team in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire team, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 4.5/5

Lars J. Business - Confirmed reviews ALL

The stay was good as usual, but as we arrived early, I had booked early arrival at a surcharge as it was not mentioned that it was subject to availability. The rooms were not ready, so we deposited our luggage and went out in the city, returning at 15.00. Furthermore I can see that the point for my booking of the second room has not been giving me the point they normally do. Otherwise everything was OK.

Dear Lars J., Thank you for staying with us and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Gitte B. Families - Confirmed reviews ALL

Cozy and clean Hotel. Located next to som of the most relevant cultural and historic locations - and even more in walking distance. Lovely breakfast and service too.

Dear Gitte B., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Vaishnavi M. Business - Confirmed reviews ALL

good location, comfortable stay, helpful staff

Dear Vaishnavi M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire team, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 4.0/5

Brent L. Solo - Confirmed reviews ALL

Lovely room, great location. Property is a bit older, but the style is unique and interesting and good value for the price.

Dear Brent L., On behalf of my entire team as well as on a personal note, I would like to thank you for your positive feedback. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Stewart M. Couples - Confirmed reviews ALL

Big room, comfortable bed, super bathroom, powerful, very powerful shower , and to top it all a balcony. Wonderful And the location is excellent.

Dear Stewart M., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 3.0/5

Christina A. Families - Confirmed reviews ALL

Great Property, but Traumatizing Reception Experience (Saved by Henry and Sullivan) I am a loyal Accor member and paid a lot of money for this stay, but I have never been treated with such disrespect. The Good: The rooms themselves are spacious, and the hotel is centrally located with plenty of great restaurants nearby. A special shout-out to Sullivan from housekeeping, who was incredibly nice and friendly throughout our stay. The Nightmare at Reception: Our trip was nearly ruined before it began by a man at the reception counter. I booked a 2-bedroom suite, which the app clearly stated accommodated "5 persons." Because we had 5 adults, this receptionist refused to check us in. He aggressively insisted the policy meant 4 adults and 1 child, shouting at me that it was my fault for not checking the exact breakdown. He refused to check us in unless we paid for an entire additional room, citing "fire regulations." When I pointed out the absurdity of a fire knowing the difference between a child and an adult—especially considering my sister and I are quite small (149 cm and 152 cm)—he just kept shouting. I had to physically stop him and demand that he stop yelling at me. When I said we would simply go to another hotel, he told me he would not refund our money but still would not let us check in. We were exhausted and had a marathon to run the next day; the stress was unacceptable. To make matters worse, when I asked to speak to the duty manager to find a resolution or get a refund, he claimed she wasn't there and would just say the same thing. He then turned to his colleague, Henry, and spoke about us in German right in front of my face. It was incredibly disrespectful, but little did he know, I understand a bit of German. The Resolution: Thankfully, Henry was the total opposite of this man. Henry was kind, listened, and told his colleague that he would give us a consideration and let us check in. Without Henry, I would have raised hell. Conclusion: Management needs to address that specific receptionist immediately. He was rude, hostile, shouted at a paying guest, and completely stripped me of my dignity. Given how poorly I was targeted and treated, I cannot help but wonder if there was an element of racism involved because I am Filipino. He does not belong in customer service. Thank you to Henry and Sullivan for saving an otherwise terrible experience.

Dear Christina A., I would like to offer my sincere apologies for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that I will look into this and take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Amit S. Solo - Confirmed reviews ALL

Location is good, market and food options are near by. Very close to checkpoint charlie. Room size is very big, they have separate toilet and bathroom.

Dear Amit S., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on…. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,093 reviews 9.5/10 Location
  • 1,293 reviews 8.3/10 Room
  • 967 reviews 8.8/10 Service
  • 23 reviews 4.3/10 WiFi
  • 922 reviews 8.5/10 Comfort
  • 528 reviews 8.7/10 Breakfast
  • 403 reviews 7.2/10 Cleanliness

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