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Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating 4.7/5 6,930 reviews

ALLSAFE approved hotel

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Mercure Hotel & Residenz Berlin Checkpoint Charlie
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+ 21 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :  M129 Kochstrasse

  • Leipziger Strasse :  148 Leipz./Fried.str

  • S9, S5 :  S9, S5 FRIEDRICHSTRASSE

  • U2 :  U2 STADTMITTE

  • U6 :  U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Large Room with double bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: Garden View, Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Garden View, Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 20 m² / 215 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Beate: Wine Tavern/Double Room

  • Max. number of persons: 2
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Lisa, Jeanette and Janina: Mon amour/Double Room

  • Max. number of persons: 2
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Jeremy and Katrin: Our Berlin/Double Room

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Jennifer: Welcome Home/Double room

  • Max. number of persons: 2
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,930 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,760 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 3.5/5

Giovanni Families - 07/06/2021 Confirmed reviews ALL

Very big room but not very well cleaned. Some of receptionists were not very polite. No breakfast for covid reason but coffee free available at the entrance but for 2 days not refill of disposable cups.

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry that your experience was not as expected. We will have a meeting with the staff. To be unpolite to guest should not happen. As well, because of the Covid-19 situation we are not allowed to enter the rooms, while guest staying in room. We hope to welcome you back to our hotel very soon and to give you a better experience. Sincerely, Jessica Schulz Front Office/Guest Relations

positiv

Customer review rating 5.0/5

Anonymous Business - 18/04/2021 Confirmed reviews ALL

positiv

Sehr geehrter Herr K., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Bleiben Sie gesund! Mit freundlichen Grüßen, Jessica Schulz Front Office/Guest Relations

Well located, friendly staff

Customer review rating 4.5/5

David Business - 20/02/2021 Confirmed reviews ALL

Everything went well - nothing to add

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Stay safe! Sincerely, Jessica Schulz Front Office/Guest Relations

Nice stay in difficult times

TripAdvisor rating 5.0/5

thegermantraveller 15/11/2020 TripAdvisor review

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Dear thegermantraveller, Thank you for your kind words. We are happy that you felt safe with us. Maybe see you soon? All the best. Jessica, Guest Relations

Great experience, very friendly and helpful Staff.

Customer review rating 5.0/5

Tatiana Families - 08/11/2020 Confirmed reviews ALL

We had a wonderful stay. Great location. Good value for money. Bright, clean and big room. The hotel staff was very friendly and helpful. I would definitely recommend this hotel.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Excellent location, great staff and very quiet

Customer review rating 5.0/5

Jo C. Families - 28/10/2020 Confirmed reviews ALL

The staff were friendly and helpful. We liked the spaciousness of the room, the comfy mattresses and quiet location. It was great because we could walk to all the main sites in Berlin.

Dear Ms. Leaver-C., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located

Customer review rating 4.5/5

Nathalie Families - 28/10/2020 Confirmed reviews ALL

Very nice place to stay for a short trip to Berlin. Convenient location with parking and great suites.

Dear Ms. G., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located - exellent hotel

Customer review rating 4.0/5

Verner W. Families - 22/10/2020 Confirmed reviews ALL

Despate of the COWID-19 we had a wonderfull stay in Berlin

Dear VERNER W., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the non-respecting of your Platinum Status in downgrading the room. I am very sorry for this and I took the opportunity to initiate a training for reception staff concerning this point. Thank you for the information. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Quist, residential location - close to U-Bahn

Customer review rating 4.0/5

Lars J. Families - 16/10/2020 Confirmed reviews ALL

Nice stay, despite the COVID situation. Everything was perfectly handled and the hygiene measures perfect. Rooms were nice and spacious.

Dear LARS J., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

perfect stay

Customer review rating 4.5/5

Susann G. Families - 11/10/2020 Confirmed reviews ALL

We had a great time at your hotel and in Berlin. The breakfast was really good at the waiter there was a pleasure.

Dear Susann, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially at breakfast and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

A cosy place in Berlin

Customer review rating 4.5/5

Assen Couples - 28/09/2020 Confirmed reviews ALL

Excellent location and friendly staff. 5 min. walking to 2 subway lines, lots of eating and shopping options nearby. Spacious and quiet rooms, nice inner garden.

Dear ASSEN T., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

nothing special

Customer review rating 3.0/5

A O. Business - 12/09/2020 Confirmed reviews ALL

-no ironing board -no hot water -no shoe horn

Dear AYKUT o., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We can provide an ironboard and hot water on request at the reception, please feel free to ask our staff next time. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Herzliche Grüße/Best regards Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Satisfied the last 18 years

Customer review rating 4.5/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

We have visit you every February since 2003 because we like what we get. Large and clean rooms - nice staff - nothing to complain about.

Dear Mr. W., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff in particular. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

TripAdvisor rating 5.0/5

Steve H 15/03/2020 TripAdvisor review

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

TripAdvisor rating 2.0/5

Connector276175 Family - 05/03/2020 TripAdvisor review

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

Nice hotel

TripAdvisor rating 5.0/5

neilsvs2020 Business - 03/02/2020 TripAdvisor review

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Jessica Matschke Assistant Manager

Large apartment room in great, quiet location.

TripAdvisor rating 5.0/5

TonyF284 02/02/2020 TripAdvisor review

Very nice apartment room. LOTS of space. Quiet location. Sunday night stay and we parked on street, just outside entrance door. Short walk to Checkpoint Charlie and restaurants. Wonderful breakfast. Would definitely stay here again for a longer stay.

Thank you very much for the stellar review and the great feedback. I am very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again for a longer stay. Best regards, Jessica Matschke Assistant Manager

Nice hotel

TripAdvisor rating 5.0/5

W4Familywilltravel Family - 21/12/2019 TripAdvisor review

Big rooms Great service bar / reception areas Nice location for sightseeing - cafes / Lidl / coffee shops / Underground all very close by. Lots of info pre-trip from the hotel itself and the website linked to tourist info too

Thank you so much for the excellent rating and the great remarlks on the service. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

nice quiet hotel

TripAdvisor rating 4.0/5

M P Couples - 12/12/2019 TripAdvisor review

room as booked, clean and neat. A little special with separate toilet and bath. Good breakfast with quiet professional staff. However, the in and out check seemed worryingly messy. No one at the front desk knew what the previous employee had done. We had to give credit card information 5 times (2 days stay) and passport information 2 times. This also provided queue upon check out.

Thank you for your positive review, the nice Feedback on the breakfast service, and also for your critique and suggestions on improvement regarding the check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Falk Bartels General Manager

City Break

TripAdvisor rating 5.0/5

chrisbuckley64 Family - 04/11/2019 TripAdvisor review

Brilliant hotel, perfectly situated for a city break. Hotel is modern and clean. The staff are polite and helpful. Breakfast buffet has great variety. The rooms are immaculate, spacious and quiet. Bathroom has walk in shower. Highly recommend this hotel

We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. We will gladly pass along this top review and positive remarks on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed the breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels General Manager

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