Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,183 reviews

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,183 reviews

Customer review rating 5.0/5

Steve T. Couples - Confirmed reviews ALL

A lovely, clean hotel with wonderful staff.

Dear Steve T., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the amazing remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Noel Q. Business - Confirmed reviews ALL

A great hotel where we usually stay each year. Pleasant staff. Large comfortable rooms.

Dear Noel Q., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Bernd H. Business - Confirmed reviews ALL

Super!

Lieber Bernd H., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die sehr positive Bewertung und das zufriedene Resümee. Ein Feedback wie das Ihre zeigt uns, dass wir unserem Anspruch, bestmögliche Gastgeber zu sein, sehr nahegekommen sind. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt bei uns zu bewerten. Und es freut uns, dass Sie sich bei uns wohl gefühlt haben. So soll es sein! Selbstverständlich werde ich die „10“ für mein Team sehr gerne weiterleiten. Denn: Ihre Zufriedenheit ist für unsere Mitarbeiterinnen und Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, Bestätigung und Motivation zugleich. Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihre Jessica Matschke General Manager

Customer review rating 4.5/5

John L. Families - Confirmed reviews ALL

All really good, but there was an unpleasant smell of drains in the passageway between bar area and breakfast room.

Dear John L., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Marc G. Business - Confirmed reviews ALL

The hotel is very well located to access everything you need to see in Berlin. The rooms are comfortable and big.

Dear Marc G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the room. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,125 reviews 9.5/10 Location
  • 1,382 reviews 8.2/10 Room
  • 983 reviews 8.5/10 Service
  • 35 reviews 5.2/10 WiFi
  • 1,010 reviews 8.5/10 Comfort
  • 563 reviews 8.3/10 Breakfast
  • 407 reviews 6.7/10 Cleanliness

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