Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 2,280 reviews

Best price
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 2
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,280 reviews

TripAdvisor Rating  4.5/5  3,903 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.0/5

Joan Families - Confirmed reviews ALL

Hotel room had a great layout for our party of 3. I enjoyed the 2 separate bedrooms. Only concern was that the air conditioner wasn't very efficient in the main bedroom. It was quite hot in there while the second bedroom and hallway remained cool.

Dear Ms. W., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the aie conditioning. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Great location, lovely patio, clean, great suite design

Customer review rating 4.0/5

Cb Families - Confirmed reviews ALL

Comfortable and overall good experience. I was surprised however my request for an adaptor ((European - NA outlet) was declined. I was informed none was available around 9:00 pm; I checked again early in the morning and was advised to look for an electronic store... An interesting response for a basic request at a four-star hotel. I insisted again after breakfast and a different receptionist provided me with a box with a number of adaptors available. I was glad but then it was time to leave....

Dear Ms. B., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding our service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Very good stay

Customer review rating 4.5/5

Rodrigo G. Families - Confirmed reviews ALL

The hotel was good located and the staff is helpful. The rooms are big although don't have the configuration to accommodate a family of 4, therefore we have to book 2 rooms which made somewhat expensive the stay.

Dear Mr. G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your great remarks on the staff to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Great location.

Customer review rating 4.0/5

Louise Families - Confirmed reviews ALL

Lovely hotel, great breakfast and convenient for Check Point Charlie.

Dear Ms. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Great Staff and Convenient Location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the good marks and the great remarks on the location and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

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Other web-users rate our hotel

  • 1,545 reviews 9.6/10 Location
  • 1,893 reviews 8.4/10 Room
  • 1,428 reviews 8.8/10 Service
  • 36 reviews 5.8/10 WiFi
  • 1,292 reviews 8.6/10 Comfort
  • 929 reviews 8.7/10 Breakfast
  • 571 reviews 7.1/10 Cleanliness
  • 139 reviews 8.8/10 Bar

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