Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Name: Mercure Hotel & Residenz Berlin Checkpoint Charlie
Address: BERLIN, 10117, GERMANY
Telephone: (+49)30/206320
Rating: 4.7

Customer review rating 4.7/5 6,888 reviews

ALLSAFE approved hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

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+ 21 Services

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Mercure Hotel & Residenz Berlin Checkpoint Charlie

Hotel for travellers looking for local and authentic experiences

We have intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new cleanliness protocols and standards & ensures that they are adhered to in this hotel.

Ulrike Bock, Hotel Manager

It's just a short walk from the chic shops and bustling life of Friedrichstraße and the Gendarmenmarkt - and yet, as a guest of the 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you will have a quiet and comfortable stay. Our spacious 139 rooms have air conditioning and free WiFi, many rooms have balconies or terraces facing the green courtyard.

Relax in our sauna or on our summer terrace in the green courtyard where you can also enjoy breakfast in the summer. The main train station is approx. 10-minute drive away. The Tegel and Schönefeld airports are a 40 or 50-minute drive away.

For centuries the famous allied checkpoint was located close to the hotel. Once, history was written at Checkpoint Charlie, today the place pulsates with life. See for yourself how Berlin has changed by visiting the capital.

Hotel extras

An ALLSAFE-certified hotel
Suites and rooms from 30 - 80 m², many with balcony or terrace
A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt
Complete non-smoking hotel (partly with balcony/terrace)
RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Private indoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
Boutiques/shopping
- Beauty salon (Nearby)
- Gift shop/newspaper shop
- Hairdressing salon (Nearby)
Room for hearing impaired guests

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06.30-23.00
- Opening hours : Week-end 06.30-23.00

Fitness centre
Well-being
- Massage (Paying)
- Sauna
Babysitting on requestPaying
Other sports activities
- Bicycles rental (Paying) (Nearby)
- Jogging track (Nearby)

Copy/print service available

Due to current legal regulations, hotels can only be booked by non-tourist guests until further notice. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. Please also note the exceptions in certain federal states. We would like to point out that in the public areas of the hotels you must always wear a mouth and nose protector. Many thanks for your understanding.

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117
berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Contact email :

Check-in from 15h00

Check out up to 12h00

Kochstrasse : M129 Kochstrasse
Leipziger Strasse : 148 Leipz./Fried.str
S9, S5 : S9, S5 FRIEDRICHSTRASSE
U2 : U2 STADTMITTE
U6 : U6 KOCHSTRASSE

By plane
BERLIN TEGEL At 11km / 6.84 miles
By plane
SCHOENEFELD At 29km / 18.02 miles
By car
DREICK TREPTOW At 15km / 9.32 miles
By car
PRENZLAUER CHAUSEE At 10.9km / 6.77 miles
By car
TEMPELHOFER DAMM At 4.9km / 3.04 miles
By train
BERLIN OSTBAHNOF At 6km / 3.73 miles
By train
S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Large Room with double bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: Garden View, Courtyard View, City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilege Room with double bed and sofa bed

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Garden View, Courtyard View, City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard Room with 1 single bed

Max. number of persons: 1
Area: From 20 m² / 215 sq ft
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

MyRoom by Beate: Wine Tavern/Double Room

Max. number of persons: 2
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

MyRoom by Lisa, Jeanette and Janina: Mon amour/Double Room

Max. number of persons: 2
Views: Courtyard View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

MyRoom by Jeremy and Katrin: Our Berlin/Double Room

Max. number of persons: 2
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

MyRoom by Jennifer: Welcome Home/Double room

Max. number of persons: 2
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Nice stay in difficult times

thegermantraveller 15/11/2020 TripAdvisor review

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Dear thegermantraveller, Thank you for your kind words. We are happy that you felt safe with us. Maybe see you soon? All the best. Jessica, Guest Relations

Great experience, very friendly and helpful Staff.

Tatiana Families - 08/11/2020 Confirmed reviews ALL

We had a wonderful stay. Great location. Good value for money. Bright, clean and big room. The hotel staff was very friendly and helpful. I would definitely recommend this hotel.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Excellent location, great staff and very quiet

Jo C. Families - 28/10/2020 Confirmed reviews ALL

The staff were friendly and helpful. We liked the spaciousness of the room, the comfy mattresses and quiet location. It was great because we could walk to all the main sites in Berlin.

Dear Ms. Leaver-C., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located

Nathalie Families - 28/10/2020 Confirmed reviews ALL

Very nice place to stay for a short trip to Berlin. Convenient location with parking and great suites.

Dear Ms. G., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located - exellent hotel

Verner W. Families - 22/10/2020 Confirmed reviews ALL

Despate of the COWID-19 we had a wonderfull stay in Berlin

Dear VERNER W., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the non-respecting of your Platinum Status in downgrading the room. I am very sorry for this and I took the opportunity to initiate a training for reception staff concerning this point. Thank you for the information. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Quist, residential location - close to U-Bahn

Lars J. Families - 16/10/2020 Confirmed reviews ALL

Nice stay, despite the COVID situation. Everything was perfectly handled and the hygiene measures perfect. Rooms were nice and spacious.

Dear LARS J., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

perfect stay

Susann G. Families - 11/10/2020 Confirmed reviews ALL

We had a great time at your hotel and in Berlin. The breakfast was really good at the waiter there was a pleasure.

Dear Susann, We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially at breakfast and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

A cosy place in Berlin

Assen Couples - 28/09/2020 Confirmed reviews ALL

Excellent location and friendly staff. 5 min. walking to 2 subway lines, lots of eating and shopping options nearby. Spacious and quiet rooms, nice inner garden.

Dear ASSEN T., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

nothing special

A O. Business - 12/09/2020 Confirmed reviews ALL

-no ironing board -no hot water -no shoe horn

Dear AYKUT o., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We can provide an ironboard and hot water on request at the reception, please feel free to ask our staff next time. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Herzliche Grüße/Best regards Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Satisfied the last 18 years

Anonymous Business - 16/03/2020 Confirmed reviews ALL

We have visit you every February since 2003 because we like what we get. Large and clean rooms - nice staff - nothing to complain about.

Dear Mr. W., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff in particular. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Great stay!

Jay Business - 15/03/2020 Confirmed reviews ALL

I had an all round pleasant experience and there is nothing in particular I'd complain about! I do a fair bit of travel with work and it's rare that a hotel ticks all the boxes. The hotel is generally great - not too big and not too small, room was very comfortable, staff were all great too, some more friendly and warm than others, but otherwise all fine. Location was great for what I needed to do, and a few mins walk to a metro station.

Dear Ms. F., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Berlin Checkpoint Charlie, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

Stephen H. Friends - 15/03/2020 Confirmed reviews ALL

Great stay. Excellent room. Very friendly & helpful staff. Cosy Bar. Great location.

Dear Mr. H., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

Steve H 15/03/2020 TripAdvisor review

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

As good as always!

Ctm Business - 13/03/2020 Confirmed reviews ALL

Staying in the Mercure Checkpoint Charly was as good as always. The only thing that disturbed was the stingy present that I received for my Silver Status: a small beer or a glass with 0.1 of wine. Better: give no present.

Dear Mr. T., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Everything functioned. The service was excellent.

Marjut R. Couples - 12/03/2020 Confirmed reviews ALL

You feel secure when everything functions. Service was excellent and friendly. Especially, I liked the breakfast room's personnel of "Inwanderer" background , spreading a positive good mood to the guests. I wonder whether it would be time to exchange the rooms' carpets??

Dear Ms. R., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Berlin Checkpoint Charlie, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Excellent Staff

Happy G. Friends - 09/03/2020 Confirmed reviews ALL

All staff were friendly & accommodating

Dear Mr. C., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our G.. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff! We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

A lovely hotel in a good location.

Judith B. Friends - 06/03/2020 Confirmed reviews ALL

Hotel was lovely, spacious rooms and very clean. The hotel staff were very friendly and obliging, good choice of breakfast also. I would recommend this hotel to others, we enjoyed our three days at the Mercure hotel.

Dear Ms. B., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback & recommendation and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

Connector276175 Family - 05/03/2020 TripAdvisor review

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

fantastic rooms

Elisabeth R. Business - 04/03/2020 Confirmed reviews ALL

Lovely staff and I really liked my room..

Dear Ms. Ribartis, Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

Nice Hotel, excellent position, friendly staff but the clening room service must be improved.

A G. C. T. B. I. B. Couples - 01/03/2020 Confirmed reviews ALL

when i'm B. i always choose this hotel. It's very pleasant to be there. But all the time the same mistake from the cleaning room service....

Dear Mr. G., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz B. Checkpoint Charlie. Thank you for your positive review, the nice feedback on the staff, and also for your critique and suggestions on improvement regarding house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Ulrike Bock General Manager

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