Mercure Hotel & Residenz Berlin Checkpoint Charlie

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Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,384 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

  • Kochstrasse:  M129 Kochstrasse

  • Leipziger Strasse:  148 Leipz./Fried.str

  • S9, S5:  S9, S5 FRIEDRICHSTRASSE

  • U2:  U2 STADTMITTE

  • U6:  U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS:52.508738, 13.393399

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Our guest reviews

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,384 reviews

TripAdvisor Rating  4.5/5  3,823 reviews

Certificate of excellence 2022

Great hotel with great location

Customer review rating 5.0/5

Kaija Couples - Confirmed reviews ALL

The hotel was near Checkpoint Charlie and U-bahnhof station, however along a quiet street. Room was very clean and big. WC and bathroom separately, which was nice. Beds were comfortable. Breakfast very good and tasting. The satff was helpful and friendly. All In all pur stay was very good and we can warmly recommend the hotel.

Dear Ms M., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location, the room, the bed and the breakfast. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jessica Matschke General Manager

Convenient Location but rooms looking scruffy

Customer review rating 3.5/5

Hmmm Business - Confirmed reviews ALL

In general, my stay was fine. Courteous staff and everything you'd expect from Mercure. But the room furnishing are looking scruffy/dated/dirty. I did not want to sit on the sofa or desk chair. Breakfast is still problematic if busy.

Dear Mr W., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. We are very pleased about the good ratings and the praise for the location. I do acknowledge, of course, that there is still “room for improvement” in the room category. I sincerely apologise for any inconvenience and ask for your understanding for a hotel that - although still in very good condition - lacks some top modern details due to its age. However, please be assured that appropriate renovation measures are already being discussed. We all hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Great location

Customer review rating 4.5/5

Anne-marie M. Couples - Confirmed reviews ALL

Great location for sights, all within walking distance. Lots of places to eat and drink close to give hotel. Close to transport links too. Staff at the hotel were very helpful & always pleasant. The breakfast was very good too.

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the location and the breakfast. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jessica Matschke General Manager

Great sized room and good location

Customer review rating 4.5/5

Simon Families - Confirmed reviews ALL

Very happy due to covid that my deposit was secured until we were finally able to travel - very good from the hotel

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the room size and the location. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jessica Matschke General Manager

Well located hotel with repeating problems of cleanliness

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Second time at this hotel where the bathroom wasn‘t very clean. Dried stains on the hotel seat, hair in the sink, towels smelling not fresh

Dear Mr. L., I would like to offer my sincere apologies for the problems regarding the house-keeping again. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Well located

Customer review rating 2.5/5

L.… Business - Confirmed reviews ALL

Well located but room was dated and interior door lock was faulty.

Dear Ms. L., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We regret that your experience with your room, our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Great location

Customer review rating 4.5/5

Paulina Couples - Confirmed reviews ALL

I enjoyed my 2 nights stay at Checkpoint Charlie Residence. Room on 8th floor was extra large and well equipt. It was rather hot but opening windows at night made it comfortable. It was quiet and most enjoyable. I happily recommend this hotel to anyone looking for a convenient location: near 2 U station, close to lovely Friedrichstraße and nany attractions. Thank you for the most pleasant experience.

Dear Ms. D., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the recommendation. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Nice stay but confusing extra payment for already paid breakfast

Customer review rating 2.5/5

Janar Friends - Confirmed reviews ALL

I reserved room from your website as you promise for loyal customer better price than booking.com etc. I booked room with "special breakfast rate" and it seemed in total some 10% better than elsewere online. Now, when guest (I booked rooms for my wife and friends) arrived you still took additional money for breakfast, saying I didn't buy breakfast for everyone? Well, I booked room for 3 and I paid both accomodation and breakfast that you offered on your site. It´ s really confusing that you took almost 200€ extra for those breakfast, making whole stay even more expensive than through booking etc. Please let me know what went wrong. So I could consider next time to or not to book through your homepage? Br, Janar K.

Dear Mr. K., Thank you very much for your visit at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to write a review. I am very sorry for the confusion and apologise for it. Please allow me to clear up the misunderstanding: You booked a room for 3 persons via Booking.com for the price 936€ (without breakfast). Then you booked directly with us and paid 1106,40€ incl. breakfast. The period of the booking is 08.05-12.05. This corresponds to a total of 264€ for breakfast (3Pax (66€) x 4 days). We are therefore at 842,40€ lodging (1106,40 - 264). And 842,40€ lodging is exactly 90% of the booking price. This means that you have received a discount of 10%. I guess you think that you booked with breakfast at Booking.com. But that is not the case. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Well located.

Customer review rating 3.5/5

Uwe Families - Confirmed reviews ALL

Unfortunately no restaurant in the hotel.

Dear Mr. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

great place

Customer review rating 5.0/5

Kurt S. Business - Confirmed reviews ALL

great check in and reservation team

Dear Mr. s., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Excellent, location clean and very good size rooms with beautiful balcony

Customer review rating 5.0/5

Yilmaz Families - Confirmed reviews ALL

It was excellent facilities with great rooms and service. Definitely best hotel for money

Dear Mr. Y., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Really well located and comfortable hotel

Customer review rating 4.5/5

Lars J. Business - Confirmed reviews ALL

Having stayed here several times for both business and pleasure, it's always a nice experience to return - especially now when life is getting (close to) normal. Always helpful and accommodating service and excellent sleep quality.

Dear Mr. J., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Excellent location, lovely room, good food and pleasant and efficient staff.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Weekend jaunt with friends, loved the hotel will stay again.

Dear Ms. W., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Great stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Well located, modern hotel. The room was newly re-furbished and very spacious. Clean modern bathroom. An excellent stay.

Dear Mr. S., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review end the comment "excellent stay". We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

well located, satisfactory stay.

Customer review rating 3.0/5

Mark Business - Confirmed reviews ALL

Well located, friendly staff, clean well sized rooms... however 1. Let down by the tiny tiny "gym", only two basic machines and the sauna offline when I visited; 2. The internet didn't work for me, couldn't connect with any apple devices... couldn't work from the hotel. 3. Restaurant was closed 2 out of 3 nights I was there 4. The bar served only one food option with drinks menu I won't be back with so many other options in the area.

Dear Mr. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive remarks on the room and the staff, and also for your detailed critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Well located and easy parking

Customer review rating 5.0/5

Celeste Couples - Confirmed reviews ALL

We stayed here for a long weekend. The hotel location was great. The room was spacious. The downstairs bar was relaxing for a nightcap. The underground parking was easily accessible to the hotel. Overall a great experience. I hope to return for another visit soon.

Dear Ms. R., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Well located, but constructions works going on during stay.

Customer review rating 3.0/5

Oscar Families - Confirmed reviews ALL

Hotel is well located. Reception desk very friendly and helpful. Although at check in, the receptionist took a payment instead of a guarantee from my credit card, was unaware of the package booked including WiFi and was giving wrong information about parking rates. Most annoying was that I was not pre-informed about construction works going on, which were causing noise.

Dear Mr. B., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for the positive remarks on the staff, and also for your critique and suggestions on improvement regarding the check-in and the missing informations about the construction works. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Great location, Great hotel.

Customer review rating 4.5/5

Imogen Solo - Confirmed reviews ALL

I stayed for three nights. The staff were extremely helpful, the room really good and the location excellent for all the main tourist sights.

Dear Ms. N., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Not a positive experience.

TripAdvisor rating 2.0/5

Stefano B Business - TripAdvisor review

Old fashioned hotel. No restaurant, no bar during the day, no frigo bar, no slippers no towel for the floor in the bathroom. Bath was not correctly clean (some garbage in the basket). It was not possible to order room service. NOT A REAL 4 STARS....Bad experience for a Mercure chain hotel. Positive things ( staff was kind and position is ok. I must come back in Berlin next month, but I will choose another hotel.

Dear Stefano B, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with our hotel, our service and the house-keeping in particular did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke, General Manager

Wonderful location and comfortable hotel

TripAdvisor rating 5.0/5

Calvin T TripAdvisor review

The hotel is convenient located near the historical Checkpoint Charlie and there are several cafes and supermarkets nearby. Rooms were nice and clean, really huge as we booked the 2 bedroom apartment.

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