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Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating 4.7/5 7,019 reviews

ALLSAFE approved hotel

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Mercure Hotel & Residenz Berlin Checkpoint Charlie
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+ 10 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :  M129 Kochstrasse

  • Leipziger Strasse :  148 Leipz./Fried.str

  • S9, S5 :  S9, S5 FRIEDRICHSTRASSE

  • U2 :  U2 STADTMITTE

  • U6 :  U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,019 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,762 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located. Spacious room

Customer review rating 4.0/5

J. Families - 25/07/2021 Confirmed reviews ALL

Very satisfied

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Pleasant stay

Customer review rating 4.5/5

Agnieszka Couples - 25/07/2021 Confirmed reviews ALL

Good location, large room, underground parking, very good breakfast buffet.

Dear Ms. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Gold location, large Rom and clean. Very Nice breakfast

Customer review rating 5.0/5

Gitte S. Families - 21/07/2021 Confirmed reviews ALL

Holiday

Dear Ms. S., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Nem 4 csillag

Customer review rating 1.5/5

Anonymous Business - 19/07/2021 Confirmed reviews ALL

This is definitely not a 4 star hotel. Breakfast selection is poor, the rooms are outdated and poorly cleaned (I found a half-eaten Toblerone on the floor), the staff is hardly helpful and won't greet you, etc. Only plus is the area the hotel is located in. The price is somewhat decent, but I could've booked a better hotel at this rate. Never again.

Dear KOVACS M., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence - especially concerning the incident with the tobelore in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In order to provide a compensation for you, feel welcome to contact me per email at the hotel. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

As always grant

Customer review rating 5.0/5

Anonymous Business - 13/07/2021 Confirmed reviews ALL

Great short stay

Dear Stamatios, Thank you for the great review of our hotel! We are glad that you enjoyed your stay again and hope to see you again very soon! Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Very nice stay

Customer review rating 5.0/5

Mike Families - 09/07/2021 Confirmed reviews ALL

The location was great and the room was clean with a very nice bathroom. Everything worked properly. The parking is somewhat expensive though. Overall, I highly recommend the hotel.

Dear Mike, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ulrike Bock Direktorin/General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Super zentral

Customer review rating 4.0/5

Betty Families - 28/06/2021 Confirmed reviews ALL

Alles top

Pleasant stay in clean and spacious room

Customer review rating 4.5/5

Anonymous Families - 24/06/2021 Confirmed reviews ALL

We had a great time in Berlin and staying at Mercure was part of that. We slept good and the room was so large and clean. The only - was that the tires of the bikes we rented were soft and there was no pump to fill the tire with more air. so we ended up going to a bike store a few streets away to ask to borrow a bike air pump

Dear Ms N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We will order a maintenance of the bikes.We hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Well Located

Customer review rating 3.5/5

Anonymous Friends - 22/06/2021 Confirmed reviews ALL

Standard hotel, no services available due to coronavirus bar closed.

Sehr geehrter Herr K. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel & Residenz Berlin Checkpoint Charlie. Über Ihre lobenden Worte freuen wir uns sehr. Wir haben fehlende Reinigung gerade nochmla geprüft und Ihre Rote Karte oder Kein Service Karte hing draußen an der Tür, daher dürfen unsere Zimmermädchen dann die Zimmer nicht betreten. Wir hätten Ihnen aber gerne jederzeit neue Handtücher hochgebracht bzw Utensilien die Ihnen gefehlt haben. Wir entschudligen uns vielmals. Die Bar hat leider weiterhin auf Grund von Corona geschlossen, aber auch wir hoffen Sie bald wieder eröffnen zu können. Wir hoffen, Sie trotzdem schon bald wieder bei uns begrüßen zu dürfen und Sie von einem besseren Service überzeugen zu können. Mit herzlichen Grüßen Jessica Schulz Front Office/Guest Relations

Excellent location

Customer review rating 5.0/5

Anonymous Couples - 15/06/2021 Confirmed reviews ALL

Great staff, nice free bier, good experience overall!

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located

Customer review rating 3.5/5

Giovanni Families - 07/06/2021 Confirmed reviews ALL

Very big room but not very well cleaned. Some of receptionists were not very polite. No breakfast for covid reason but coffee free available at the entrance but for 2 days not refill of disposable cups.

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry that your experience was not as expected. We will have a meeting with the staff. To be unpolite to guest should not happen. As well, because of the Covid-19 situation we are not allowed to enter the rooms, while guest staying in room. We hope to welcome you back to our hotel very soon and to give you a better experience. Sincerely, Jessica Schulz Front Office/Guest Relations

positiv

Customer review rating 5.0/5

Anonymous Business - 18/04/2021 Confirmed reviews ALL

positiv

Sehr geehrter Herr K., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Bleiben Sie gesund! Mit freundlichen Grüßen, Jessica Schulz Front Office/Guest Relations

Well located, friendly staff

Customer review rating 4.5/5

David Business - 20/02/2021 Confirmed reviews ALL

Everything went well - nothing to add

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Stay safe! Sincerely, Jessica Schulz Front Office/Guest Relations

Nice stay in difficult times

TripAdvisor rating 5.0/5

thegermantraveller 15/11/2020 TripAdvisor review

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Dear thegermantraveller, Thank you for your kind words. We are happy that you felt safe with us. Maybe see you soon? All the best. Jessica, Guest Relations

Great experience, very friendly and helpful Staff.

Customer review rating 5.0/5

Tatiana Families - 08/11/2020 Confirmed reviews ALL

We had a wonderful stay. Great location. Good value for money. Bright, clean and big room. The hotel staff was very friendly and helpful. I would definitely recommend this hotel.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Excellent location, great staff and very quiet

Customer review rating 5.0/5

Jo C. Families - 28/10/2020 Confirmed reviews ALL

The staff were friendly and helpful. We liked the spaciousness of the room, the comfy mattresses and quiet location. It was great because we could walk to all the main sites in Berlin.

Dear Ms. Leaver-C., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

TripAdvisor rating 5.0/5

Steve H 15/03/2020 TripAdvisor review

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

TripAdvisor rating 2.0/5

Connector276175 Family - 05/03/2020 TripAdvisor review

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

Nice hotel

TripAdvisor rating 5.0/5

neilsvs2020 Business - 03/02/2020 TripAdvisor review

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Jessica Matschke Assistant Manager

Large apartment room in great, quiet location.

TripAdvisor rating 5.0/5

TonyF284 02/02/2020 TripAdvisor review

Very nice apartment room. LOTS of space. Quiet location. Sunday night stay and we parked on street, just outside entrance door. Short walk to Checkpoint Charlie and restaurants. Wonderful breakfast. Would definitely stay here again for a longer stay.

Thank you very much for the stellar review and the great feedback. I am very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again for a longer stay. Best regards, Jessica Matschke Assistant Manager

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