Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,212 reviews

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,212 reviews

Customer review rating 4.5/5

John L. Families - Confirmed reviews ALL

All really good, but there was an unpleasant smell of drains in the passageway between bar area and breakfast room.

Dear John L., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Marc G. Business - Confirmed reviews ALL

The hotel is very well located to access everything you need to see in Berlin. The rooms are comfortable and big.

Dear Marc G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the room. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Chonlachat R. Friends - Confirmed reviews ALL

Everything is good. The staffs are super nice. We enjoyed the welcome drink a lot. The parking is just there and enough. One thing I would prefer is the 2 single beds. We travel as friends. The big bed was ok, but non-connecting single beds would be nicer. I did not put in the special request because when I made the booking, there were no option for 2 single beds (or a double bed, you know what I mean.) But it was ok. Not a big problem.

Dear Chonlachat R., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke General Manager

Customer review rating 3.0/5

Mira V. Friends - Confirmed reviews ALL

Fridge was broken in the room. After 2 reports the the reception, they told us that the preparation takes at least two weeks. Wee wanted to use bar service. But the key was lost and service only after 4 pm. Bad service.

Dear Mira V., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Klearchos C. Business - Confirmed reviews ALL

The receptionist was very helpful and kind! The two ladies ( Blomeyer and Ms P) at the breakfast also amazing and helpful. Thank you for the wonderful stay. We will come back!

Dear Klearchos C., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,129 reviews 9.6/10 Location
  • 1,392 reviews 8.2/10 Room
  • 998 reviews 8.5/10 Service
  • 36 reviews 5.4/10 WiFi
  • 1,011 reviews 8.5/10 Comfort
  • 569 reviews 8.3/10 Breakfast
  • 414 reviews 6.9/10 Cleanliness
  • 255 reviews 6.4/10 Amenities

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