Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

You feel secure when everything functions. Service was excellent and friendly. Especially, I liked the breakfast room's personnel of "Inwanderer" background , spreading a positive good mood to the guests. I wonder whether it would be time to exchange the rooms' carpets??

All staff were friendly & accommodating

Hotel was lovely, spacious rooms and very clean. The hotel staff were very friendly and obliging, good choice of breakfast also. I would recommend this hotel to others, we enjoyed our three days at the Mercure hotel.

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Lovely staff and I really liked my room..

when i'm B. i always choose this hotel. It's very pleasant to be there. But all the time the same mistake from the cleaning room service....

Courteous & efficient check-in staff, spacious & clean room. Breakfast was with an extensive variety & high quality. Good restaurants are within walking distance, both casual (Ristorante Lungomare) & fine dining (Enrecote). We were very satisfied with our stay & will be back when we are in the city again.

I was given room 712, which one assumes was on the 7th floor as with other hotels. Reception did not tell me either how to get to the room or the unusual access issues, so I spent over 20 minutes walking around 3 floors to find it. Room 712 was not on the top floor of the lift I was directed to. I noticed in the lift that 712 was actually on the 4th floor, so I tried that: no it wasn't. In the end I had to ask a chambermaid who pointed to a completely separate lift with as totally different set of room lists with 712 listed as on the 5th floor, and then at the top of a separate staircase, so i had to carry a heavy case up a flight of stairs. None of this was mentioned by reception, nor was the rooms in the "Residence", which, even after staying several times I have still never found a way to get from there to the main hotel without going outside the building as the signage in the hotel is wrong. The room I stayed in was presumably originally a double room across 2 floors as I had one of these before - but in this case the downstairs was a separate room beyond the connecting door, which was not soundproofed at all so it was very noisy when the resident of the other room was talking. Overall disappointing experience -I had mentioned some of thee issues about the Residence before but clearly nothing had been done. Not sure if I shall book again having stayed several times - I would certainly not want to be in the Residence section again. Only other comment is the room service menu, which used to be good a few years ago - it is very basic and has little choice.

Super friendly staff. Great rooms. Lovely breakfast. Good value.

Room is not modern. Minibar is not available in the room. Bar is located on the way to the elevators, not very inviting to sit and relax.

The room was spacious. Nice bathroom with a very convenient shower. Good selection of beers in the bar. Very good location. The breakfast could have been better.

nice hotel , grate stuff . bit to hot in the rooms we have to have windows open , radiators been off but rooms been still hot . but during reservation please send more info about room . Link with photo or virtual walk .

Nice room,very big and comfortable! Everything was clean. Nice location.

See above!

The hotel suite for a family of four with two adults two teenage children was amazing like an apartment with spilt level giving you the privacy but also in one room! Loved it and the service was exceptional, professional and staff were all very friendly and great location. Highly recommend this hotel for a stay in Berlin and has undercover parking so a bonus.