Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,214 reviews

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,214 reviews

Customer review rating 3.5/5

Martin G. A. Business - Confirmed reviews ALL

- Room 322 needs a new shower hose and the toilet cistern needs maintenance. - The fitness room is very disappointing, and advertising that the hotel has one is rather misleading when it only consists of one treadmill and one crosstrainer. What’s more, the room is so small and with the windows now constantly locked, it becomes unbearably hot — to the point where in the summer, it’ll likely become unusable. - breakfast buffet is OK, but the “juices” are very low quality. Please change them to 100% fruit juices. - all staff is great, attentive, and helpful!

Dear Martin G. A., Thank you for your visit, the great remarks on the staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Vera T. Business - Confirmed reviews ALL

Empty bottles and litter was not removed from room after first nights stay.The heat of water in the shower was inconsistent very disapointing almost cold at times. No restaurant bar food choice was extreamly limited. There was no bath in the room which was a disapointment

Dear Vera T., Thank you for your visit, the positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the my team. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Benjamin W. Families - Confirmed reviews ALL

Very welcoming and accommodating.

Dear Benjamin W., On behalf of my entire team as well as on a personal note, I would like to thank you for your positive feedback. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Adam C. Families - Confirmed reviews ALL

Great location, easy walking distance to U-Bahn and stone’s throw from CP Charlie. Quiet street, lots of places around to eat. Room a really good size, lots of space, clean. Air con (to be used for cooling) wasn’t really cool, so just made room warm and dry air. Asked at desk on 3rd day, v helpful, provided a fan and this worked better with windows open (quiet enough to do this). Said they’d get someone to check the air con. Shower only, need to specify different room if you’d want a bath. Breakfast ok, some stuff bit overdone (scrambled eggs, sausages). Places to breakfast nearby if you’d rather. Didn’t try evening food. Staff all really nice, polite and efficient. Always friendly and willing to help out.

Dear Adam C., Thank you for your visit, the positive review, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Debra H. Couples - Confirmed reviews ALL

Hotel staff at check-in desk are excellent. Very helpful.

Dear Debra H., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,124 reviews 9.6/10 Location
  • 1,379 reviews 8.2/10 Room
  • 994 reviews 8.5/10 Service
  • 35 reviews 4.7/10 WiFi
  • 999 reviews 8.4/10 Comfort
  • 567 reviews 8.4/10 Breakfast
  • 420 reviews 6.8/10 Cleanliness
  • 247 reviews 6.2/10 Amenities

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