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Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating 4.6/5 7,360 reviews

ALLSAFE approved hotel

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Mercure Hotel & Residenz Berlin Checkpoint Charlie
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+ 18 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :  M129 Kochstrasse

  • Leipziger Strasse :  148 Leipz./Fried.str

  • S9, S5 :  S9, S5 FRIEDRICHSTRASSE

  • U2 :  U2 STADTMITTE

  • U6 :  U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Hotel services

RELAX - FOOD, DRINKS & YOU Non contractual photo

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Hotel Services And Equipments
  • Hotel informations
    • 139 rooms
    • One room for people with reduced mobility
    • 8 family rooms
    • 6 connecting rooms
    • No non-smoking room
    • 8 floors
  • Languages spoken at the hotel
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
Access to property
  • PARKHAUS Zimmerstrasse 68-69 Additional charge
    • On site
    • 65 parking spaces
    • Public
Well-being
  • Sauna
    • On site
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
  • Beauty salon
  • Hairdresser/barber

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,360 reviews

TripAdvisor Rating 4.5/5

3,782 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good price/quality ratio, but I wouldn't come back

Customer review rating 2.5/5

Kk Couples - 11/10/2021 Confirmed reviews ALL

The location of the hotel is great and the breakfasts are good and these are the major advantages of this hotel. What I disliked was that the room was quite old fashioned, located near the elevator, so we could hear all the guests talking while waiting for the lift (additional door in the entry corridor would help a lot) there were multiple stains on the chair and on the floor. Even one glass was dirty which was quite disgusting, the beds were squeaky - I would expect much more from 4-star hotel. I think you should look for a newer hotel in the area unless you like old hotels.

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Schulz Front Office/Guest Relations

Good location

Customer review rating 4.0/5

Nicolas Couples - 09/10/2021 Confirmed reviews ALL

Really good location. Easy walking distance to any of the main tourist attractions. Quiet and safe neighbourhood. Number of cafes around the location make it easy for breakfasts / snacks. Initial impression of room was that it was nice, large and clean. Staff were friendly and professional and helped us when we needed assistance. Check in and check out were done quickly and efficiently. Following issues: 1) Room is cleaned on alternate days because of COVID policy of hotel - However, complimentary teas and coffees not replenished. Dirty towels not collected even though new towels supplied. 2) Coffee machine was broken. 3) Should let self contained apartment guests know that cooking utensils are available on check in.

Dear Mr. L., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Amazing

Customer review rating 5.0/5

Kam A. Y. D. Couples - 09/10/2021 Confirmed reviews ALL

Magical

Dear Mr. d., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the amazing comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Well located, nice room. Can be recomanded.

Customer review rating 5.0/5

Trude H. Families - 04/10/2021 Confirmed reviews ALL

The location was perfect. Walking distans to many sights. God subway connection. The room vas very nice, new and fresh. Good service.

Dear Ms. H., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Well located

Customer review rating 3.5/5

Yevgeniya Couples - 01/10/2021 Confirmed reviews ALL

There was no bar, no sauna- due to covid but it something worth to mention. The cleaning was once in two days. But the location was great.

Dear Ms. L., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your review, the nice feedback on the location, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

great location pretty good hotel

Customer review rating 2.5/5

V.w. Solo - 29/09/2021 Confirmed reviews ALL

not many complaints other then the bed was way harder then id like. first night i debated checking out and finding a different hotel. 2nd night i just lived with the bed and 3rd night i just accepted the painful back the next day.

Perfect location, close to the center, but somewhat remote and therefore quiet. Unique hotel with nice rooms constructed from former residential building.

Customer review rating 5.0/5

Anonymous Couples - 27/09/2021 Confirmed reviews ALL

Very pleasant place. Friendly people, good service. This is not the atmosphere of a usual hotel. You feel at home instead.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Good size room but a smokers hotel

Customer review rating 3.0/5

Fred Couples - 21/09/2021 Confirmed reviews ALL

When we arrived we good a room that had a serious cigarette smoke smell s we immediately asked for another room. First reception argued that all rooms were non smoke, than they gave us a new room, which smelled a bit better. In the evening and night we had to keep door and window closed because lots of oher guests were smoking om their balconies right next to our room, so although it is a non smoking hotel, lots of people smoke (and party) on their balcony. Twice we woke up in the morning with smell of cigarette smoke in the room. Lady at the breakfast reception was very nice and gave us a warm welcome, the people at the reception desk don't seem to bother. The room was very spacious, better that other hotels when we visit Berlin, but all in all I would not book this specific hotel again.

Wonderful place to stay!

Customer review rating 5.0/5

Claude Friends - 19/09/2021 Confirmed reviews ALL

This hotel offers the perfect sleeping arrangements, whatever your needs are. They have many room configurations to choose from. I was travelling with a friend and We wanted each our own room with a bathroom in the hall and not off one of the room. This was the only hotel that offered what we want. In addition, the hotel is very clean as are all the Accor. The staff is very helpful, courteous and very friendly. Another thing that I think is very important …. it is very quiet, you don’t hear a thing from outside or other rooms. The breakfast has a great selection and was very good. I would not hesitate to recommend this hotel to anybody.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located but

Customer review rating 2.0/5

Arun S. Couples - 18/09/2021 Confirmed reviews ALL

We checked in and being a platinum member was expecting an upgrade this did not happen and a request for a coffee machine was denied. Location of hotel is excellent but the service is not what you expect from An Accor group hotel. We get a better service in Ibis.

Dear Mr s., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As we told you during check in, it was not possible to get the upgraded. We try, but it was not possible. As well we tried to give a room with a coffee machine or at least bring one to the room, but that was not possible as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located

Customer review rating 4.5/5

David G. Couples - 17/09/2021 Confirmed reviews ALL

Very satisfying clean and good service

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Glad to see you're back in business

Customer review rating 4.5/5

Lars J. Business - 10/09/2021 Confirmed reviews ALL

Perfect stay (even the weather was perfect) - and the room and amenities was spot on. Breakfast was scrumptious and fresh - the concept of using time slots for breakfast worked OK for me. I slept like a log and it is perfect that you can sleep with the windows open (had a room facing one of the courtyards) instead of using the less green aircon. We'll meet again later this year!

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. See you later this year, we are looking forward! Sincerely, Jessica Schulz Front Office/Guest Relations

Well located Big rooms

Customer review rating 4.0/5

Charlotte M. Couples - 09/09/2021 Confirmed reviews ALL

Stayed at Mercure 5 times during the last years always satisfied

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

5mins walk away from Check point Charlie and the Underground Station.rg

Customer review rating 5.0/5

Maria A. C. Families - 07/09/2021 Confirmed reviews ALL

I highly reccomend the Mercure Hotel for its qualified and genteel Staff, spotlessly clean, spacious well-equipped rooms and last but not least very good service and bountiful breakfast for all ages.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Nice hotel & location for a first Berlin discovery

TripAdvisor rating 5.0/5

Manu P 14/08/2021 TripAdvisor review

Centrally located near main attractions and lots of public transports options... You can start your discovery from here easily and the surroundings are quiet later at night Rooms are clean & spacious, personnel is kind and helpfull and the breakfast nice to start the day. What else... ?

Relaxing weekend in Berlin

TripAdvisor rating 5.0/5

Globetraveller898 14/08/2021 TripAdvisor review

I really like Germany. I feel very good every time I go there. Mercure contributes a lot to this feeling of well-being. I enjoyed a warm welcome and attentiveness from the staff, who met all my expectations. I thank them all. I had a great time in Berlin. A relaxing weekend where I went sightseeing. Every time I return to my room to rest, I feel like I am at home. Thank you!

Dear Globetraveller898, happy to read that you like Berlin and you felt home in our hotel. That is what we are working for. Always welcome, sincerely Ulrike Bock, General Manager

Nice stay in difficult times

TripAdvisor rating 5.0/5

thegermantraveller 15/11/2020 TripAdvisor review

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Dear thegermantraveller, Thank you for your kind words. We are happy that you felt safe with us. Maybe see you soon? All the best. Jessica, Guest Relations

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

TripAdvisor rating 5.0/5

Steve H 15/03/2020 TripAdvisor review

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

TripAdvisor rating 2.0/5

Connector276175 Family - 05/03/2020 TripAdvisor review

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

Nice hotel

TripAdvisor rating 5.0/5

neilsvs2020 Business - 03/02/2020 TripAdvisor review

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Jessica Matschke Assistant Manager

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