Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

TripAdvisor rating 4.5/5 3,738 reviews
Mercure Hotel & Residenz Berlin Checkpoint Charlie
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Hotel extras

  • Rooms from 323 sq. ft. (30 m²) to 861 sq. ft. (80 m²) - larger than most rooms in Berlin.

  • 547 yards (500 meters) from Checkpoint Charlie, Friedrichstrasse and the Gendarmenmarkt

  • Located on a quiet side street

  • Non-smoking hotel (some rooms have a balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117
berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Contact email

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :   M129 Kochstrasse

  • Leipziger Strasse :   148 Leipz./Fried.str

  • S9, S5 :   S9, S5 FRIEDRICHSTRASSE

  • U2 :   U2 STADTMITTE

  • U6 :   U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodations

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Large Room with double bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 20
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Beate: Wine Tavern/Double Room

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Lisa, Jeanette and Janina: Mon amour/Double Room

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jeremy and Katrin: Our Berlin/Double Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jennifer: Welcome Home/Double room

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Views: City side, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite with 2 bedrooms and sofa bed

  • Max. number of persons: 5
  • Area: From 64
  • Views: Courtyard side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with double bed, sofa bed and kitchenette

  • Max. number of persons: 3
  • Area: From 37
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,578 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,738 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Spacious room for 3 At convenient location

Customer review rating 4.7/5

Tina L. Families - 14/01/2020 Confirmed reviews ALL

Comfortable beds and very good breakfast. But room is a bit dark and not enough chairs to relax on.

Dear Ms. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bed & the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Great sized room in excellent position in Berlin.

Customer review rating 4.7/5

Greg E. Families - 13/01/2020 Confirmed reviews ALL

Friendly, professional staff. Minimal menu to dine. Quiet hotel in a great part of Berlin.

Dear Mr. E., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Great little hotel but could be better !!

Customer review rating 4.7/5

Dr A. K. Families - 13/01/2020 Confirmed reviews ALL

Good room and location . Hygiene excellent . Bathrooms good . But for being a 4 star , is lacking manpower and expertise to address customer needs like not fixing poor wifi , not having extra pillows and a very limited mediocre breakfast of a 2-3 star status . Staff unable to demonstrate recognition or an empathic problem solving approach for shortcomings in servicing . Should be treated as a Budget 3 star Hotel as best . In Today's world a hotel which cannot provide wifi in rooms for international travellers should be fined for false advertising and excluded from the list of accredited 4 star Accor Hotels .

Dear Dr. K., I would like to offer my sincere apologies for the problems regarding our service, the breakfast and the Wi-Fi. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke Assistant Manager

Our stay in berlin

Customer review rating 4.7/5

Samantha Families - 10/01/2020 Confirmed reviews ALL

We had a great time here. Perfect location, great breakfast and rooms. The front desk was extremely helpful in getting us a ride to the train station and postage and mailing services!

Dear Ms. M., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

large comfortable rooms

Customer review rating 4.7/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

we had lovely large room. the breakfast was good. the bar keeper however on New years appeared intoxicated and rude-we watched him have a drink - spirits- for every drink he made- he was intrusive and tried to make fun of us in front of other quests- the next morning one of the quests said that they were not charged for most of their drinks- we were!!!! but intoxicated staff- he poured multiple drinks for ?security?- another staff member It was uncomfortable and not a party but a catty atmosphere.

Dear Ms. G., I would like to offer my sincere apologies for the behaviour of the bar keeper. That is unacceptable! Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke Assistant Manager

Good hotel in the city centre.

Customer review rating 4.7/5

Russ Families - 09/01/2020 Confirmed reviews ALL

The suite was great for our family visit. Lots of room for everyone. Location central for site seeing.

Dear Mr. O., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highest in almost all categories and are delighted that you and your family really enjoyed your stay with us and suite in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

nice hotel in central location

Customer review rating 4.7/5

Christoph S. Business - 07/01/2020 Confirmed reviews ALL

a friendly welcome and efficient check-in for me and my dog were just a good beginning to a pleasant stay. Unfortunately, early January weather did not allow me to relax in the open inner court yard. All my venues in the government quarter within easy walking distance

Dear Mr. S., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

Spacious apartment but not well-equipped until asked

Customer review rating 4.7/5

N.w. Families - 07/01/2020 Confirmed reviews ALL

The apartment is spacious, the room is clean. Heating works great. Sofa bed is ready made when we checked in. However, utensils for the mini kitchen should be provided without requesting. There is no water bottle provided.

Dear Ms. W., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the kitchen facilities. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager

Very good and quiet hotel

Customer review rating 4.7/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

Very good hotel and the location is excellent. Our room was large and quiet.

Dear Ms. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Pleasant

Customer review rating 4.7/5

Traveller Friends - 03/01/2020 Confirmed reviews ALL

Pleasant

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. I do acknowledge, however, that there is still “room for improvement” the category "staff". Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. We hope to welcome you as our guest soon again. Yours sincerely, Jessica Matschke Assistant Manager

Comfortable hotel in a good location

Customer review rating 4.7/5

Jose A. R. Families - 30/12/2019 Confirmed reviews ALL

Comfortable room, very well sized. Nice bed and sofa bed. Attentive Staff. Nice location.

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Nice stay over Xmas holidays

Customer review rating 4.7/5

Birgit H. Solo - 29/12/2019 Confirmed reviews ALL

The staff was very helpful.Accomodation excellent.Very good location if you plan to visit a lot of museums...

Dear Ms. H., Wow!! Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

All personal, incl the people cleaning the rooms, are very friendly and helpful

Customer review rating 4.7/5

Alf B. Couples - 29/12/2019 Confirmed reviews ALL

Cannot be better! See above! Also, the rooms are good and the location perfect

Dear Mr. B., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

Great place to stay

Customer review rating 4.7/5

John K. Families - 27/12/2019 Confirmed reviews ALL

Most enjoyable. The only slightly less appealing thing was that the rooms were overheated at night. Staff were very friendly and helpful, the room standard was very good and the breakfast was great (if a little expensive). Would happily stay there again.

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement regarding the air conditioning. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager

Excellent Christmas Break

Customer review rating 4.7/5

Garry Families - 25/12/2019 Confirmed reviews ALL

Great location, extremely helpful staff, huge family room. Wonderful stay.

Dear Mr. C., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the amazing remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager

Centrally located convenient hotel

Customer review rating 4.7/5

Anna Families - 24/12/2019 Confirmed reviews ALL

We, a family of 3, enjoyed our stay in one of the apartments. Comfortable beds, a bit hot overnight despite it being December. We had the heating off and the windows open but still a bit dry. The AC didn’t do anything. Nicely located. Convenient to U2 and U6. Could wander up to the Gendarmenmarkt on foot in the evening. Breakfast was v nice. Very busy but we weren’t left standing in a queue for a table. The atmosphere was very pleasant. All the staff we spoke to were polite efficient and friendly. Only criticism is the lighting in the apartment. So dim in general and no light at all over the cooking area. Would certainly stay here again though if in Berlin.

Dear Ms. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Fab location, staff and food

Customer review rating 4.7/5

Marie B. Couples - 23/12/2019 Confirmed reviews ALL

Great place to stay, staff were lovely and breakfast was amazing. Room was good although hot! Had to open the window after one night of broken sleep due to it being too hot. Breakfast was lovely my only negative feedback would be there weren’t always enough tables set up when we arrived as it was so busy.

Dear Ms. B., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Berlin Checkpoint Charlie, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke Assistant Manager

Great!

Customer review rating 4.7/5

Ingolf T. Couples - 23/12/2019 Confirmed reviews ALL

Location, room and staff. We felt home again.

Dear Mr. T., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

A quiet comfy pleasant place to stay

Customer review rating 4.7/5

Jenny A. Friends - 23/12/2019 Confirmed reviews ALL

We were very happy with the service. Very clean room and very friendly staff. Thank you.

Dear Ms. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and …. in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Nice hotel

TripAdvisor rating 4.5/5

W4Familywilltravel Family - 21/12/2019 TripAdvisor review

Big rooms Great service bar / reception areas Nice location for sightseeing - cafes / Lidl / coffee shops / Underground all very close by. Lots of info pre-trip from the hotel itself and the website linked to tourist info too

Thank you so much for the excellent rating and the great remarlks on the service. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager
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