Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,249 reviews

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,249 reviews

Customer review rating 4.0/5

Maria S. Business - Confirmed reviews ALL

I loved my big room on the rooftop, that has access to a balcony and a small kitchenette, it was clean, good to sleep in.

Dear Maria S., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly in every category and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Patti P. Families - Confirmed reviews ALL

We enjoyed the hotel location and room size. The staff were not mean but not friendly or helpful.

Dear Patti P., Thank you for your visit, the positive remarks on the room size, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Hauck R. Business - Confirmed reviews ALL

Got an excellent room fully in line with previously stated preferences on room type and especially location. Always friendly and very accommodating stuff to my various request.

Dear R. Hauck, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Marilyn B. Families - Confirmed reviews ALL

Excellent service, excellent breakfast, would highly recommend

Dear Ms. B., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Yu F. Families - Confirmed reviews ALL

Everything is great. Many restaurants within walking distance, while hotel is in a very quiet area.

Dear Yu F., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,070 reviews 9.6/10 Location
  • 1,331 reviews 8.1/10 Room
  • 950 reviews 8.6/10 Service
  • 32 reviews 5.4/10 WiFi
  • 967 reviews 8.2/10 Comfort
  • 558 reviews 8.7/10 Breakfast
  • 407 reviews 6.7/10 Cleanliness
  • 225 reviews 6.4/10 Amenities

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