Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating 4.7/5 6,669 reviews
Mercure Hotel & Residenz Berlin Checkpoint Charlie
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Hotel extras

  • Rooms from 323 sq. ft. (30 m²) to 861 sq. ft. (80 m²) - larger than most rooms in Berlin.

  • 547 yards (500 meters) from Checkpoint Charlie, Friedrichstrasse and the Gendarmenmarkt

  • Located on a quiet side street

  • Non-smoking hotel (some rooms have a balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117
berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Contact email

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :   M129 Kochstrasse

  • Leipziger Strasse :   148 Leipz./Fried.str

  • S9, S5 :   S9, S5 FRIEDRICHSTRASSE

  • U2 :   U2 STADTMITTE

  • U6 :   U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodations

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Large Room with double bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 20
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Beate: Wine Tavern/Double Room

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Lisa, Jeanette and Janina: Mon amour/Double Room

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jeremy and Katrin: Our Berlin/Double Room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Jennifer: Welcome Home/Double room

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Views: City side, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite with 2 bedrooms and sofa bed

  • Max. number of persons: 5
  • Area: From 64
  • Views: Courtyard side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with double bed, sofa bed and kitchenette

  • Max. number of persons: 3
  • Area: From 37
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,669 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,746 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very cosy and comfortable

Customer review rating 4.7/5

Loukia Friends - 05/02/2020 Confirmed reviews ALL

Nice room,very big and comfortable! Everything was clean. Nice location.

Dear Ms. F., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

All personal, incl poeple cleaning the rooms, are very nice, helpful and friendly!

Customer review rating 4.7/5

Alf B. Couples - 04/02/2020 Confirmed reviews ALL

See above!

Dear Mr. B., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager

Great hotel

Customer review rating 4.7/5

Tania Families - 03/02/2020 Confirmed reviews ALL

The hotel suite for a family of four with two adults two teenage children was amazing like an apartment with spilt level giving you the privacy but also in one room! Loved it and the service was exceptional, professional and staff were all very friendly and great location. Highly recommend this hotel for a stay in Berlin and has undercover parking so a bonus.

Dear Ms. M., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

Excellent location

Customer review rating 4.7/5

C. Y. H. Solo - 03/02/2020 Confirmed reviews ALL

Check in process was very smooth and quick, thank you for the arrangement for the upgrade to the , and special request for late check out was also entertained.

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Nice hotel

TripAdvisor rating 4.5/5

neilsvs2020 Business - 03/02/2020 TripAdvisor review

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Jessica Matschke Assistant Manager

Large apartment room in great, quiet location.

TripAdvisor rating 4.5/5

TonyF284 02/02/2020 TripAdvisor review

Very nice apartment room. LOTS of space. Quiet location. Sunday night stay and we parked on street, just outside entrance door. Short walk to Checkpoint Charlie and restaurants. Wonderful breakfast. Would definitely stay here again for a longer stay.

Thank you very much for the stellar review and the great feedback. I am very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again for a longer stay. Best regards, Jessica Matschke Assistant Manager
Customer review rating 4.7/5

Nicoleta L. Business - 31/01/2020 Confirmed reviews ALL

pros - nice big room, comfortable beds, very clean and modern - quiet room - some staff at the reception very useful and friendly. - Very supportive Italian barman and the gin selections - nice breakfast - sauna and ironing room cons - some staff at the reception, unpolite and unprofessional. At checkout she had to print three times the bill because she was lazy enough not to add all the fiscal details that I told that are required. Also, she was very rude when I asked to store all 3 luggage in the luggage room. In the end, I just left one and carry with me the remaining two as I didn't want to deal with her moods anymore. - big table in the middle of the room, useless - there is not enough light in the room even with all appliances turned on

Dear Ms. L., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback on the breakfast and the barkeeper, and also for your critique and suggestions on improvement regarding the reception & the check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager

Amazing hotel

Customer review rating 4.7/5

I. G. Friends - 30/01/2020 Confirmed reviews ALL

Love the location. The breakfast was great The room with balcony was wonderful The staff was helpful.

Dear Ms. Galetzano, Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

Excellent

Customer review rating 4.7/5

Gloria H. Families - 29/01/2020 Confirmed reviews ALL

Staff very welcoming and nice, specially the colombian gentleman working at the bar, he recommended places to visit and to have a nice cold beer and made the best Mojitos. Hotel very clean and very comfortable.

Dear Ms. H. Moreno, Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff and especially on our barkeeper. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager

really in line with expectations.

Customer review rating 4.7/5

Roberto Friends - 27/01/2020 Confirmed reviews ALL

Not a 10 because of 2 small reasons Coffee offered at the room could be better (although I have to say is a personal taste option) and the fitness room is pretty small (sauna - great) Friendly personnel, very helpful. Very clean.

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager
Customer review rating 4.7/5

L. D. Families - 27/01/2020 Confirmed reviews ALL

Overall good - disturbing noise in the room every night until around 2 AM.

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Jessica Matschke Assistant Manager
Customer review rating 4.7/5

Anonymous Couples - 26/01/2020 Confirmed reviews ALL

This Mercure is very well run. Staying is invariably satisfying.

Dear Mr. W., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Berlin Checkpoint Charlie, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great a feedback. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke Assistant Manager

Beautiful and restful stay!

Customer review rating 4.7/5

Amanda Couples - 26/01/2020 Confirmed reviews ALL

Our stay at the Mercure in Berlin was amazing. From the check-in until we checked-out, the staff were extremely professional and friendly and went above and beyond. We really appreciated the upgrade and the little touches that were done for our 30th Wedding Anniversary. It just topped off our Europe trip nicely. Thank you so much!!! Also the wonderful barman who was doing his hospitality training in Berlin but was a Vietnam citizen, we thank you for your friendly conversation and your attentiveness to us. Some Berlin citizens who work for the railway could learn a lot from you.

Dear Ms. L., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us on your 30th Wedding Anniversary and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

Top Hotel

Customer review rating 4.7/5

Md Business - 23/01/2020 Confirmed reviews ALL

Top Service, Top Zimmer - alles Super !

Sehr geehrter Herr D., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Vielen Dank deshalb nicht nur für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel & Residenz Berlin Checkpoint Charlie zu bewerten, sondern auch für das positive Feedback. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten, reichlich Lob und einem "Alles Top" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit freundlichen Grüßen, Ihre Jessica Matschke Direktionsassistentin

As good as always

Customer review rating 4.7/5

Christian T. Business - 23/01/2020 Confirmed reviews ALL

The room was prepared perfectly and the breakfast was delicious.

Dear Mr. T., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager

Excellent stay in a well located hotel

Customer review rating 4.7/5

Peter Solo - 20/01/2020 Confirmed reviews ALL

Staff were friendly and helpful to a non German speaking Brit. Room was big and comfortable

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Nice hotel

Customer review rating 4.7/5

Tiina Families - 20/01/2020 Confirmed reviews ALL

Nice and good hotel. Good breakfast.

Dear Ms. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Spacious room for 3 At convenient location

Customer review rating 4.7/5

Tina L. Families - 14/01/2020 Confirmed reviews ALL

Comfortable beds and very good breakfast. But room is a bit dark and not enough chairs to relax on.

Dear Ms. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bed & the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Great sized room in excellent position in Berlin.

Customer review rating 4.7/5

Greg E. Families - 13/01/2020 Confirmed reviews ALL

Friendly, professional staff. Minimal menu to dine. Quiet hotel in a great part of Berlin.

Dear Mr. E., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager

Great little hotel but could be better !!

Customer review rating 4.7/5

Dr A. K. Families - 13/01/2020 Confirmed reviews ALL

Good room and location . Hygiene excellent . Bathrooms good . But for being a 4 star , is lacking manpower and expertise to address customer needs like not fixing poor wifi , not having extra pillows and a very limited mediocre breakfast of a 2-3 star status . Staff unable to demonstrate recognition or an empathic problem solving approach for shortcomings in servicing . Should be treated as a Budget 3 star Hotel as best . In Today's world a hotel which cannot provide wifi in rooms for international travellers should be fined for false advertising and excluded from the list of accredited 4 star Accor Hotels .

Dear Dr. K., I would like to offer my sincere apologies for the problems regarding our service, the breakfast and the Wi-Fi. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke Assistant Manager
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