ibis budget Berlin City Potsdamer Platz 1.5 stars

Name: ibis budget Berlin City Potsdamer Platz
Address: BERLIN, 10963, GERMANY
Telephone: (+49)302576770
Rating: 4.4

Customer review rating 4.4/5 8,853 reviews

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+ 9 Services

When making a booking at this hotel:

I do not earn points
I cannot use my points
I do not benefit from advantages
I can take advantage of the Members' rate

ibis budget Berlin City Potsdamer Platz

Smart choice economy hotel, open to everyday adventurers

The ibis budget Potsdamer Platz hotel is located in the city center near Potsdamer Platz and the Brandenburg Gate. We are easy to reach, with plenty of public transport links nearby and the A100 highway just 1.9 miles (3 km) away. The hotel has 217 modern rooms, WIFI is free of charge and our reception desk is open 24 hours a day. If you're hungry or thirsty, help yourself to the breakfast buffet each morning and to drinks and snacks from the vending machine. Paid parking garage available at the hotel.

The ibis budget Berlin City Potsdamer Platz hotel is centrally located in the heart of Berlin, just a short walk from Potsdamer Platz. The Brandenburg Gate, Reichstag and numerous shopping opportunities are also within walking distance.

Hotel extras

217 modern guest rooms
Drinks and snacks available 24/7
Only 875 yards (800 meters) from Potsdamer Platz
Extremely convenient connections to public transport
Several attractions and shopping centers within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your roomFree Wi-Fi access in rooms and public area. Use of internet terminal for a charge.
Private indoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning

Breakfast
Snack & beverage machine

Hotel location

ibis budget Berlin City Potsdamer Platz

Anhalter Strasse 6
10963
berlin
germany

Tel: +49302576770

Fax: (+49)30257677125

Contact email :

Check-in from 14h00

Check out up to 12h00

ANHALTER BAHNHOF : M29 M41 ANHALTER BAHNHOF
Bus : M29, M41, N29 Anhalter Bahnhof
U BAHN KOCHSTRABE : U6 U BAHN KOCHSTRABE
U-Bahn : U2 Potsdamer Platz
Tram : M1 Friedrichstrasse

By plane
BERLIN TEGEL At 14km / 8.7 miles
By train
BERLIN ANHALTER BHF At 0.3km / 0.19 miles
By train
BERLIN HAUPTBAHNHOF At 3km / 1.86 miles

GPS :52.504932, 13.384879

Our accommodations

Standard room

Max. number of persons: 3
Views: City side *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV

Standard Room with 2 single beds

Max. number of persons: 2
Views: City side *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV

Standard Room for disabled guests, with 1 double bed

Max. number of persons: 3
Area: From 16 m² / 172 sq ft
Views: City side *

* Subject to availability

Rooms

Well located

Aris G. Couples - 19/03/2020 Confirmed reviews ALL

Central location, walking distance from all central points, super clean rooms, great service general. Would definitely visit again!

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johannes - reception

Bad smell ruined our stay

Erick Couples - 16/03/2020 Confirmed reviews ALL

The room we were assigned had a really bad smell. We quickly realized that it came from the shower drain and it did not go away even after showering. We had checked-in in the early afternoon and, since we were exhausted, we took a nap shortly after. Both of us could barely sleep though: it wasn't just the shower drain that had a bad smell, it was also the bed. It looked clean, but there was an unbearable stench that was probably finding its way through the clean sheets. What made it even worse was that there was a lot of construction noise in the hotel - I suppose it was coming from one of the rooms near ours. After our "nap" I decided to tell the receptionist about our problem, he said he would check the shower drain while we were away. When we came back he apologized and gave us a different room, which was ok and the reason I am rating 5/10 instead of 1/10. Minor inconveniences can definitely happen, but the smell in that room was so bad that any housekeeper should have noticed and done something about it. The bed in the first room also had a really bad smell and, to me, is indicative of poor hygiene.

Dear Erick, we are so sorry about the smell. You got an early check in because the room was cleaned one day before. Our Technic went straight in after you left and they found out that something broke in the sink that´s the reason of the smell and then we offered you a different room. So please stay healthy and we are looking forward to welcome you another day again. Kind regards Cecile

Very good experience

Inka Friends - 15/03/2020 Confirmed reviews ALL

Everything was clean and simple. Check-in and check-out were easy. The hotel staff was very kind and helpful. Room was nice had everything we needed. Beds were a bit hard.

Dear Guest, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Stay healthy! Sincerely, C.Kaiser

Good location

Danielle F. Couples - 14/03/2020 Confirmed reviews ALL

Close walk to transport routes & sightseeing locations. Was quiet and comfortable.

Dear Danielle, Thank you very much for your review. Stay healthy and one day we are looking forward to welcome you back. C.Kaiser

Good value for money

Ani Families - 14/03/2020 Confirmed reviews ALL

Good location, very friendly staff, clean rooms. Me and my elderly father both enjoyed the hotel.

Dear Ani, thank you very much for your good review. Stay healthy and we would love to welcome you back. C.Kaiser

Good place to stay in a great location

Alan Solo - 14/03/2020 Confirmed reviews ALL

Had an enjoyable stay, the hotel was a good place to stay and in a great central location. Breakfast was really good value (paid in advance with booking) and got the day off to a good start. Room was very suitable and in a clean fresh condition. The only slight downside was there seemed to be no central area to sit and relax with a coffee.

Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Stay healhty! Sincerely, C.Kaiser

As advertised, as expected and a positive experience.

Pip F. Solo - 12/03/2020 Confirmed reviews ALL

Polite helpful staff, everything ran smoothly though a few things could be better like a helpful explanation leaflet on what the buttons are to press with women on by the door and bed. Check out was at 12 but at about 9am a cleaner let herself into my room while I was half dressed which shouldn't have happened. The room was very hot and I didn't know how to turn heating off so had to sleep with the window open.

Dear Pip f., thank you very much for your review. Let me apologize for the disturbing and describe. We do not have an official check out so the staff need to check the empty rooms by them self. Just a tip when you are next time please put the sign "please do not disturb" on the door. The housekeeping will come back later and you can stay in the room with no disturbing. Stay healthy and see you next time. C.Kaiser

Perfect and clean.

Janko D. Couples - 12/03/2020 Confirmed reviews ALL

Everything was perfect-wonderful breakfast, clean hotel.

Dear Janko, thank you very much for 100% we are so lucky about it. Stay healthy and after all this we would like to welcome you back. C.Kaiser

Had a great stay at your hotel

Russell Couples - 12/03/2020 Confirmed reviews ALL

Stayed for 4 nights, hotel was in a great location, all the staff were very friendly and helpfull

Great 100 %!! Thank you very much Russell! After all this crazy situation we would like to welcome you back one day. Stay healthy C.Kaiser

Good facility, great location, friendly staff

Rex M. Solo - 11/03/2020 Confirmed reviews ALL

I was very happy during my week at the hotel. Super clean and very friendly staff. Only complaint was with boring breakfast.

Dear Rex, thank you very much for your great review. Sorry about the breakfast we can recommend our breakfast at ibis next door or even suite novotel. They have more choices. You can buy it for a small coin at the reception directly. Stay healthy. C.Kaiser

A great place to stay

russell b 11/03/2020 TripAdvisor review

Stayed here for 4 nights, hotel is in a great location and the staff were brilliant, we would definately stay here again, hotel is only a 5 minute walk to the nearest station and only a 10 minute walk into the centre of Berlin, rooms are small but adequate and no noise can be heard from other rooms or outside which meant a great nights sleep after exploring Berlin,

Dear Russell b, thank you so much for your kind feedback and the lovey review. On behalf of the team I am happy to read that you had a great time with us. I certainly hope to welcome you soon back in our lovely city. Kind regards, Dennis

Customer Service - Zero

George C. Business - 09/03/2020 Confirmed reviews ALL

I stayed at Ibis Potsdamer Platz last year for ITB, and afterwards I wrote to Customer services as I thought I had left some items in the room. I NEVER got a response. This year, I wrote to you to ask what your cancellation policy was, since ITB was cancelled. I NEVER got a response. The hotel is absolutely fine, considering the price you pay, but your customers services clearly do not even exist. Shame on you

Dear GEORGE C., Thank you for taking the time to tell us about your experience at the ibis budget Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regard to your comments on last year, we would like to point out that our Customer Service is centrally responsible for a large number of hotels. The processing of requests for lost property in the individual hotels cannot be carried out there. In such cases it is always better to contact the hotel directly, as lost property is stored and processed locally in the hotels. On behalf of Customer Service, we would like to apologize for not being able to process your request one year later. On site we try to return lost property to the guest as soon as possible. With regard to your comments on the current year, we would like to point out that the cancellation of the ITB has led to a sharp increase in e-mail and telephone calls both in the central customer service department and in the local hotels. We ask for your understanding that this resulted in longer processing times. We would like to apologize for the fact that in your case there was no response at all. Please note, however, that cancellation conditions can be found in the reservation confirmation at any time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Kreher Reception

Great place to stay

Maria Business - 03/03/2020 Confirmed reviews ALL

Great location and clean, comfortable rooms for a fair price.

Estimada Maria Laura R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sven Kreher Reception

Irina M. N. Business - 03/03/2020 Confirmed reviews ALL

Perfect!

Dear IRINA-MARGARETA N., We very much appreciate your comments regarding your stay at the ibis budget Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. Thanks a lot for this perfect feedback, We hope your next visit will be as pleasant as the previous one. Sincerely, Sven Kreher Reception

Fine

Antonio G. Business - 03/03/2020 Confirmed reviews ALL

Good

Sehr geehrter Herr BRASIL G. // Sehr geehrte Frau {guest_last_name}, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis budget Berlin City Potsdamer Platz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir gerne im Team teilen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sven Kreher Rezeption

Very nice staff, very friendly.

Marge S. Families - 03/03/2020 Confirmed reviews ALL

Rooms were clean, stuff was very friendly and nice. Breakfast was always same, maybe it would be better when it is more different in some days. Good location.

Dear MARGE S., We very much appreciate your comments regarding your stay at the ibis budget Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Kreher Reception

Hotel was nice clean and good location

Miriam K. Solo - 02/03/2020 Confirmed reviews ALL

I had a nice stay staff was nice room was nice and comfortable

Dear Ms. MIRIAM k., We appreciate your comments regarding your stay at the ibis budget Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team.And I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamana/Reception ibis Budget Berlin City Potsdamer Platz Anhalter Straße 6 10963 Berlin

Loreta G. Business - 29/02/2020 Confirmed reviews ALL

Everything was smooth, from the check-in time to when I left. The room was very clean and comfortable, the breakfast very nice and the staff have all been very helpful and gentle.

Dear LORETA G., We very much appreciate your comments regarding your stay at the ibis budget Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Kreher Rezeption

would recommend your hotel to budget conscious associates

Dr. C. M. Business - 29/02/2020 Confirmed reviews ALL

overall satisfied, a clean and efficient operation but front desk staff should be better informed about common issues such as amount charged for specified taxi rides..fr the trip to Hauptbahnhof I was told between 15 - 20 euro, I was charged 11; staff should be be fluent in English and have a command of the inner city public transportation system... Room cleaning and breakfast service was superb.. may be you should add some papers in English such as the New York Times or Wall Street Journal

Dear CLAUS M., Thank you for taking the time to tell us about your experience at the ibis budget Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations in all areas. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Kreher Reception

Value for money

Rudolf R. Business - 29/02/2020 Confirmed reviews ALL

Liked x The desks friedliness and support x The mattress (bed) x The light setting approach (all handled from one spot before going to sleep) Missing x Luggage facility x Cupboard

Dear Rudolf R., We very much appreciate your comments regarding your stay at the ibis budget Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. You write that you missed a Luggage facility and cupboard. Both features are not included in our budget concept. For guests who would like to enjoy more facilities, we gladly recommend our neighboring hotel, the ibis Berlin City Potsdamer Platz. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Kreher Reception

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