ibis budget Berlin City Potsdamer Platz 1.5 stars

The check in was easy. The room was clean and comfortable. Breakfast was good with enough options. The staff were helpful.

I chose this hotel because of the location and it was perfect! Easy to get to from the airport, train station opposite the road, underground/metro nearby, close to cafes, restaurants, supermarket, tourist attractions, etc. The room is good and what you would expect from a budget hotel but everything well maintained. The breakfast was also good (all fresh and tasty), items were being promptly refilled so nothing was empty. Check in/check out very easy. Overall a very good experience and I would stay again. We loved Berlin :)

Had a conference at the Marriott and this hotel was a wonderful location, not too far away from everything in Berlin. Clean simple rooms and pleasant staff

I had an overall and ok stay but I would like to address this in a polite way as a fellow Heartists. “I’m a director of food and beverage in South east Asia “ I do understand that’s it’s a budget hotel but the staffs could be a little bit more proactive, polite and having pride in their work. I had two little incidents where one was I was trying to get help to use the vending machines that was only displaying German language as I really wanted a beverage and I went to the counter to say that I couldn’t understand the vending machine and without even moving out from the desk because the two staffs at the FO were too busy chitchatting.. one of them told me to just go next door at the ibis to get something if I want. 2nd of all towels in the room were not replaced when I’ve placed them on the floor as this is common in all hotel even ibis budget that you replace it, I saw the housekeeping to asked for a new towel and she told me to bring my old one downstairs to get replace!!! Coming downstairs the staff that was working have a total high moment “being clearly under the influence of something “ and took 5 minutes of understanding that I wanted a new towel which was such a simple thing. I’ve work in the industry for over 20 years but this wasn’t a good experience. Proper staffs training is need and even if it’s an IBis.. may the staffs be proud to wear the Accor logo.

The location is great, the room is basic but that’s why it’s a budget hotel, the shower is lovely though, very hot. The only thing is we stayed for a week and our room wasn’t really cleaned - we had the trash removed twice but no change of sheets or general cleanup.