ibis budget Limoges 2 stars

Pleasant and helpful staff

I checked in and was given a room not as requested on the official site. I checked the Accor site and booking .com and both showed availability, so I returned to the desk and said that I had been given the wrong room, the lady replied that she thought I would prefer it. I was then given a room that I believe is probably used by staff, or perhaps deliver drivers or other employees that have to stay over. I was not given s new invoice for the room, instead the room number and entry code were written on the back of my original invoice. Interestingly the original room number was 217 and the new one was 127. It was situated at the end of the corridor with three other rooms after the offices. The room was filthy, coffee stains on the walls and plug sockets, dust and dirt under the beds. The bathroom had standing water in two places and stank, the grouting on the tiles was black, and the shower hose had black mould in most of the joints. I had to open the window wide switch the air con on and run the shower and sink tap to get rid the smell, and be sure there was no chance of Leegernelers as I was unsure how long it was since it had been used. The door handle was also a hazard as it had damage with sharp edges on the under side and was very stiff to turn. This meant that if you were not careful your hand could slip cut yourselves as happened the first time I used it. I went out the following morning for about an hour, and when I returned housekeeping were cleaning the room opposite. I noted that my room was still to be done. I went out for the day sightseeing and when I returned at about. 18.00 my room still hadn't been cleaned. I spoke to a gentleman at reception and asked if they cleaned the rooms everyday. He told Mr it was the law now because of covid, and if I wanted it cleaning I needed to ask. When I explained that the Accor hotel I had stayed in the two previous days, had done it automatically he told me that not all Accor hotel's follow the same rules, and that they had discretion in certain things. He also told me that the hotel was a private hotel one of 18. To sum up I do not believe the room was fit for purposes, or was normally used for paying guests. I think I was put in there for spite as I dared to challenge the room I was given. There was definitely a problem right at the start as the two women at reception were having a discussion about which room they could give me when I checked in. Should you require any photos of the room I will be happy yo provide them date stamped. I have travelled all over the world and stayed in 5 star hotels, through to 8 bed dorms in hostels. I recently stated in a single bed on suite bathroom four times the size of that one in a hostel in Spain for a quarter of the price. That room was one of the worst I have stayed in and not what you expect from Accor.

Room very clean . Welcome very good . Staff in restaurant very pleasant. Excellent for a budget hotel for a couple of nights

Very rude man in reception

We booked for 3 persons but the hotel staff didn't prepare the single bed and only left all the bed sheets on it for us to make it. Very disappointing. The toilets smells as if someone used it few minutes before our arrival. Not professional at all. Added to the unpleasant attitude of the staff on our arrival.