Mama Shelter Roma 4 stars

Customer review rating (ALL Rating) 4.4/5 993 reviews

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Description

Hotel extras

  • Few steps from the Vatican and metro, Mama Roma is your fun, stylish base in the Eternal City.

  • A rooftop with stunning views of St. Peter’s: cocktail in hand, life is good.

  • Pool, sauna, and hammam: take care of yourself, Roman style.

  • Outdoor garden bar

  • Fitness facilities

Our accommodation(s)

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROME
Italy

GPS:41.908325, 12.445316

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  993 reviews

Customer review rating 3.5/5

Bryon L. Families - Confirmed reviews ALL

3 night stay in Rome Family of 4

Ciao Bryon, Thank you for taking the time to share your feedback following your family stay at Mama Shelter Roma. We are pleased to know that you and your family enjoyed your holiday in Rome and appreciated the service provided by our team. At the same time, we sincerely apologize for the inconveniences you experienced in your room. We completely understand how frustrating it must have been to repeatedly request cups for the kettle and coffee machine, as well as the correct number of towels for a room booked for four guests. This is certainly not the level of comfort and attention we aim to provide, and your comments have been shared with our housekeeping and room preparation teams to help us improve. Your feedback is extremely valuable as it allows us to identify areas where we can do better and ensure a smoother experience for our future guests. We truly hope to have the opportunity to welcome you and your family back to Mama Shelter Roma for a much more seamless stay in the future. Kind regards, Mirco Mama Gang

Customer review rating 0.5/5

Mark T. S. Families - Confirmed reviews ALL

When I arrived I was told to pay 200 pounds and that I would get it back minus anything I used , when I checked out, you deducted money 60 pounds city tax. No body said this when I checked in.

Ciao Mark, Thank you for taking the time to share your feedback. We are sorry to learn that the check-in and payment procedures caused frustration during your stay. We understand how important transparency is, especially when travelling with family. Please allow us to clarify that the pre-authorization deposit requested upon arrival is a standard hotel procedure. The amount is temporarily blocked on the payment card to guarantee any extras or incidentals used during the stay, and the remaining balance is automatically released after check-out according to the timing of your bank institution. Regarding the city tax, unfortunately this is a mandatory local tax imposed by the Municipality of Rome and applies to all visitors staying in the city. The hotel is required by law to collect this amount on behalf of the local authorities. We sincerely regret if these details were not explained clearly enough during your arrival, and we will share your feedback with our team to improve communication with future guests. Kind regards, Mirco Mama GAng

Customer review rating 3.5/5

Utz H. Business - Confirmed reviews ALL

Nice hotel in residential area but still in walking distance to the Vatican

Customer review rating 4.5/5

Stephen S. Couples - Confirmed reviews ALL

Late check-in was very good. Room was very clean and well set out. As a ground floor room, the windows were a problem as they were above head height and did not open

Ciao Stephen :) Thank you for your kind review and for highlighting the late check-in service, as well as the cleanliness and layout of the room. We appreciate your feedback regarding the ground floor windows. We understand this may have been inconvenient, and we will certainly take your comments into consideration as we continue working to improve our guests’ comfort. We hope to welcome you again in the future! Andreea, Front Office Agent

Customer review rating 4.0/5

Julie A. D. Couples - Confirmed reviews ALL

Great trip. Hotel was lovely and clean and the rooms were quiet on a evening. Great location ten minutes walk from the vatican museum and two minutes from Cipro metro stop. Breakfast was perfectly adequate. We used the pool and sauna which were clean and quiet. Staff were helpful and friendly. Only small improvements. One would be easier access to the pool. The steps, while look good, are high and slippy. In terms of the room two chairs would have been useful on the balcony and the pillows were too soft. One firm and one soft would have been great. It would be good not to have time limits on the pool but understand why it might be needed.

Ciao Julie A. 😊 Thank you very much for your lovely and detailed review of Mama Shelter Roma. We’re delighted to hear that you enjoyed our convenient location, the quiet and clean rooms, the breakfast, and the wellness facilities. It’s also wonderful to know that our team made you feel welcome and well looked after during your stay. We truly appreciate your constructive feedback as well. Your comments regarding the pool access steps, the balcony chairs, and the pillow comfort have been noted and will be shared with the relevant teams as we continuously look for ways to improve our guests’ experience. We also understand your point about the pool time slots and appreciate your understanding of the reasons behind this organization. It was a pleasure having you with us, and we hope to welcome you back again soon for another great stay in Rome! Mama Loves you! ❤️ Andreea, Front Office Agent

Other web-users rate our hotel

  • 1,290 reviews 8.9/10 Location
  • 1,556 reviews 7.6/10 Room
  • 2,000 reviews 8.2/10 Service
  • 23 reviews 3.8/10 WiFi
  • 993 reviews 7.7/10 Food
  • 866 reviews 9.4/10 Vibe
  • 839 reviews 8/10 Comfort
  • 787 reviews 7.7/10 Breakfast

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