Mama Shelter Roma

Customer review rating (ALL Rating) 4.4/5 1,487 reviews

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Via Luigi Rizzo 20, 00136 ROMA, Italy

Description

Hotel extras

  • Ideally located in the heart of the city, only 15 minutes walk away from Vatican

  • Rooftop with a solarium

  • Outdoor garden bar

  • Pool in the pure Roman style

  • Spa & Fitness facilities

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROMA
Italy

GPS:41.908325, 12.445316

Telephone
Fax +39 99999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,487 reviews

Will stay elsewhere next time.

Customer review rating 2.0/5

Peter M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mama Gang

the most bad experience i ever had during my last 25 years of travel

Customer review rating 0.5/5

Dr. K. N. Families - Confirmed reviews ALL

Dear Dr. N., First and foremost, I would like to sincerely apologize for the disappointing experience you had during your recent stay at Mama Shelter. We deeply value your loyalty as a Platinum member, and I am truly sorry that we did not meet your expectations. Regarding your room upgrade request, I regret that we were unable to provide a higher category at the time of check-in. Unfortunately, there were no available upgrades due to the high occupancy during your stay. I understand how frustrating this must have been, especially given your long-standing relationship with our brand. Concerning your dinner experience, our restaurant features an island bar, and as such, all of our tables are positioned around it. Due to the last-minute booking, we did our best to accommodate your family for the New Year’s Eve dinner. I am also grateful that you took the time to share your feedback about the meal. While your comments on the food surprised me, as the feedback from the other 130 guests was overwhelmingly positive, I understand that your experience was different. Please feel free to reach out to me directly at an… if you would like to provide further details about your dinner. Thank you for sharing your feedback with us, and once again, I hope we can have another chance in the future to show you the high standard level of service we strive to provide to all our guests. Warm regards, Antonio Vita Front Office Manager

Well located, awesome staff!

Customer review rating 5.0/5

Bryan N. Couples - Confirmed reviews ALL

Ciao Bryan, Thank you so much! We're thrilled you liked the location and our staff. Hope to welcome you again soon! Mama Loves You Mirco Front Office Team

Next to Vatican. Hotel designed for youngsters and short stays

Customer review rating 3.5/5

Nodas Business - Confirmed reviews ALL

Dear Nodas, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, MamaGang

Great location, very close to Cipri metro station, and warm friendly reception.

Customer review rating 4.5/5

Henry B. Business - Confirmed reviews ALL

Ciao Henry 😊 Thank you so much for your kind words! We're thrilled that Mama Shelter Roma hit the mark for you with everything you needed, from the location to the amenities. It’s awesome to hear you made the most of our indoor pool, gym, and on-site dining! And we're especially happy that our front desk team made a great impression. We always strive to be warm and welcoming, so it means a lot to us that you felt that vibe. Hope to see you back soon for more good times in Roma! Mirco The Mama Shelter Roma Team 🌟

Other web-users rate our hotel

  • 1,389 reviews 8.6/10 Location
  • 1,777 reviews 7.6/10 Room
  • 2,377 reviews 8.4/10 Service
  • 15 reviews 4.4/10 WiFi
  • 1,111 reviews 7.8/10 Food
  • 1,041 reviews 9.4/10 Vibe
  • 956 reviews 8.2/10 Comfort
  • 895 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.