Mama Shelter Roma 4 stars

Customer review rating (ALL Rating) 4.4/5 1,258 reviews

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Via Luigi Rizzo 20, 00136 ROME, Italy

Description

Hotel extras

  • Few steps from the Vatican and metro, Mama Roma is your fun, stylish base in the Eternal City.

  • A rooftop with stunning views of St. Peter’s: cocktail in hand, life is good.

  • Pool, sauna, and hammam: take care of yourself, Roman style.

  • Outdoor garden bar

  • Fitness facilities

Our accommodation(s)

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROME
Italy

GPS:41.908325, 12.445316

Telephone
Fax +39 99999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,258 reviews

Customer review rating 2.0/5

Gary H. Couples - Confirmed reviews ALL

The hotel had a funky appearance and room was well sized. Location is out of town in a suburban area but easy access as on Metro's door step. Rooms however did not have tea or coffee making facilities, no wine glasses or bottle opener. When I rang for glasses and opener to be brought up I was told by the front desk that they won't be brought up but to come down to grab them from the restaurant. I then went down to the restaurant was given the glasses but the waitress then came back from the bar to now say that the bottle has to be brought down to the bar for opening. Frustratingly I had to go back up to the room retrieve the bottle and go back down to the bar. Not experienced this in any hotel from decades of travelling. Found staff in the hotel and restaurant a bit lack lustre. Per another Platinum member of Accor in previous review the experience is way below that of other sites within the group. We did get an upgrade upon request. The welcome drink was one small bottle of juice between the two of us. For location and the disappointing experience I would not be staying here again.

Customer review rating 5.0/5

Joanne E. Families - Confirmed reviews ALL

I can't say enough nice things about this hotel. We had an excellent stay, the restaurant was very good, and the staff was excellent. Love the rooms and the bed was comfortable.

Ciao Joanne 😊 Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, appreciated our restaurant, and found our staff attentive. Your kind words about our rooms and comfort are greatly valued. We look forward to welcoming you back soon. Mama Shelter Roma

Customer review rating 4.0/5

Andrejs V. Solo - Confirmed reviews ALL

well located, good breakfast, nice restaurant, pool, sauna

Ciao! Thank you for your nice review! We’re happy to hear you enjoyed your stay with us 😊 We hope to welcome you back again soon at Mama Shelter Roma! 💙 Mama loves you Ana Front Office Team

Customer review rating 2.5/5

Mark A. Couples - Confirmed reviews ALL

No room amenities (kettle, water only for the first day, no coffee), poor cleaning (did not clean terrace, nor replace glasses). The room and staff were fine, but tarnished by small things that make the stay less convenient and warm.

Ciao Mark, Thank you for taking the time to share your feedback with us. We are sorry to learn that some aspects of your stay did not fully meet your expectations. We would like to clarify that amenities such as the kettle and coffee facilities are provided exclusively in our XL room category. Regarding bottled water, it is offered on the first day of the stay as part of our standard service. That said, we sincerely apologize for the shortcomings in housekeeping, in particular the terrace not being cleaned and the glasses not being replaced. This is certainly not the experience we aim to deliver, and your comments have been shared with the housekeeping team for immediate review and improvement. We are pleased to hear that you found both the room and our staff satisfactory, although we regret that these details impacted the overall warmth and convenience of your stay. For your next stay, please feel free to contact me directly at mi… I will personally ensure that we do our very best to provide you with an improved and more comfortable experience. Thank you again for your valuable feedback, and we truly hope to have the opportunity to welcome you back. Kind regards, Mirco Bonazza Shift Leader Mama Shelter Roma

Customer review rating 4.5/5

Aik H. N. Couples - Confirmed reviews ALL

Nice and clean room.

Ciao Aik :) Thank you so much for your beautiful review! We hope to see you soon again! Mama Loves You Giulia Front Office Shift Leader

Other web-users rate our hotel

  • 1,385 reviews 8.7/10 Location
  • 1,696 reviews 7.6/10 Room
  • 2,256 reviews 8.3/10 Service
  • 22 reviews 5.4/10 WiFi
  • 1,089 reviews 7.8/10 Food
  • 961 reviews 9.3/10 Vibe
  • 926 reviews 8.1/10 Comfort
  • 881 reviews 8.1/10 Breakfast

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