Mama Shelter Roma 4 stars

Customer review rating (ALL Rating) 4.4/5 1,371 reviews

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Mama Shelter Roma - Image 1
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Via Luigi Rizzo 20, 00136 ROME, Italy

Description

Hotel extras

  • Few steps from the Vatican and metro, Mama Roma is your fun, stylish base in the Eternal City.

  • A rooftop with stunning views of St. Peter’s: cocktail in hand, life is good.

  • Pool, sauna, and hammam: take care of yourself, Roman style.

  • Outdoor garden bar

  • Fitness facilities

Our accommodation(s)

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROME
Italy

GPS:41.908325, 12.445316

Telephone
Fax +39 99999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,371 reviews

Customer review rating 4.0/5

Indra O. Business - Confirmed reviews ALL

Very good

Ciao Indra, Thank you very much for taking the time to share such a detailed review of your stay with us. We’re delighted to see your overall positive scores and to know that you found our location convenient, your experience very good, and our team “all nice”. It’s wonderful to hear that the booking process through the Accor ALL App was easy and efficient for you. We’re also glad that you enjoyed your room, the cleanliness, the WiFi, and your check-in and check-out experience. Your high satisfaction with our sustainability initiatives is truly appreciated as well. Regarding your comment about the points not yet appearing on your Accor account: please rest assured that we will look into this for you. Sometimes points may take a little time to transfer, but if you notice that they don’t appear, feel free to contact me directly at mi… and I’ll be happy to assist you. Thank you again for your valuable feedback. We hope to welcome you back on your next business trip, and please don’t hesitate to reach out if you need any assistance. Mama Loves You, Mirco Front Office Team

Customer review rating 5.0/5

Tal N. Families - Confirmed reviews ALL

We had a very pleasant stay at Mama Shelter Rome. The hotel is modern, stylish and comfortable. The room was spotless, and the beds were comfortable. A special mention goes to Rafaela, who made us feel at home with her kindness and very good service. The rest of the staff was also very friendly and attentive. The hotel is well connected to the city center, making it easy to get around. Vatican museums can be reached by feet in a few minutes. We also tried the pizza at the hotel’s restaurant, and it was very delicious — definitely worth ordering. Overall, we would highly recommend Mama Shelter Rome.

Ciao Tal, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay at Mama Shelter Rome and appreciated our modern design, comfortable rooms, and high standards of cleanliness. A special thank-you from Rafaela, who will be thrilled to know that her kindness and attentive service made you feel at home. We’re also very happy that the rest of the team welcomed you with the same friendliness and care. It’s great to hear that our location made it easy for you to get around the city and reach the Vatican Museums in just a few minutes on foot. And of course, we’re glad you enjoyed the pizza at our restaurant! Thank you again for recommending us. We truly hope to welcome you back soon for another enjoyable stay. Mama loves you, Mirco Front Office Team

Customer review rating 4.5/5

Joze E. Business - Confirmed reviews ALL

Perfect vibe, "Mama gangs"-perfect team.Need to mention Valeria from front desk-helped whenever needed.

Ciao Joze :) Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the vibe of the hotel and our “Mama gangs” team. Valeria will be delighted to hear your kind words. We can’t wait to welcome you back! Andreea, Front Office Team.

Customer review rating 3.5/5

Fiona M. Couples - Confirmed reviews ALL

Not your typical Accor hotel but the reception staff were lovely and the room was nice, huge TV with free on demand movies but no kettle. I did get one after asking reception but it came without a mug so couldn’t use it. For some reason the welcome drink is not available from the bar and so they substitute it with juice in your room but it was disgusting. The bar and restaurant has a nice vibe there are numerous staff but not sure what they’re doing because it took 20 minutes to get 2 beers and it was not busy, then there was no follow up so we gave up and walked out after signing for our drinks at another counter manned by 2 staff.

Customer review rating 1.0/5

Marc G. Families - Confirmed reviews ALL

I had a disappointing experience at Mama Shelter Roma. While the staff appeared focused on maintaining a trendy image, genuine hospitality was lacking. The room offered very few amenities: no coffee machine, an empty minibar, no space for a suitcase, and no storage in the bathroom, which forced us to leave personal items on the floor. Basic toiletries were missing—there wasn’t even shampoo in the shower. Considering these shortcomings, the nightly rate felt unjustifiably high.

Ciao Marc, Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet your expectations and that several aspects, from the comfort of the room to the service in the restaurant, fell short of the standards we aim to provide. Your feedback is extremely valuable to us, as it helps highlight what needs to be improved, both in terms of room amenities and staff training, so that situations like the ones you described do not happen again. Additionally, asking guests to leave a review in exchange for a personal benefit does not reflect our values of professionalism and transparency. Thank you for taking the time to describe your experience. We hope to have the opportunity to regain your trust in the future by offering a stay that truly meets your expectations. Mama Team

Other web-users rate our hotel

  • 1,436 reviews 8.7/10 Location
  • 1,770 reviews 7.5/10 Room
  • 2,384 reviews 8.3/10 Service
  • 22 reviews 3.8/10 WiFi
  • 1,157 reviews 7.7/10 Food
  • 1,014 reviews 9.4/10 Vibe
  • 966 reviews 8.1/10 Comfort
  • 908 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.