Mama Shelter Roma

Customer review rating (ALL Rating) 4.4/5 1,541 reviews

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Via Luigi Rizzo 20, 00136 ROMA, Italy

Description

Hotel extras

  • Ideally located in the heart of the city, only 15 minutes walk away from Vatican

  • Rooftop with a solarium

  • Outdoor garden bar

  • Pool in the pure Roman style

  • Spa & Fitness facilities

Our accommodation(s)

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROMA
Italy

GPS:41.908325, 12.445316

Telephone
Fax +39 99999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,541 reviews

the most bad experience i ever had during my last 25 years of travel

Customer review rating 0.5/5

Dr. K. N. Families - Confirmed reviews ALL

As platinum member and just very short with 90% before Diamond member. Decide his year to took the family to Mama Shelter. It was over 600 Euro per night. I booked since long and I wished that they will care for upgrade. I arrived and I asked for upgrade. Reception they told they have but management need to decide. I asked to talk to the management he was unfriendly and unprofessional. They gave me the room 1130. Very dark room and window looking to garage destroyed door. I asked again for at least better room. Was we dont have. We even decided to have our New year party and paid 500 Euros for the new dinner. It was very bad the table is just behind the bar and the food even disaster. We did submit our complaint. Even restaurant managent was very unprofessional and they dont care. Waiter are kind people. But they cannot do since the management is very bad. I wonder how ACCOR can accpect such hotel. I might consider if I would as active memebr at all in Accor after the worth experience I ever had. It was first time and 100% last time ever Mama Shelter. They dont desrve the name even. I am 50% for the last 20 years traveling per year and I am make sur eto remcommend all my contact to be carful and avoid the Mama Shelter.

Dear Dr. N., First and foremost, I would like to sincerely apologize for the disappointing experience you had during your recent stay at Mama Shelter. We deeply value your loyalty as a Platinum member, and I am truly sorry that we did not meet your expectations. Regarding your room upgrade request, I regret that we were unable to provide a higher category at the time of check-in. Unfortunately, there were no available upgrades due to the high occupancy during your stay. I understand how frustrating this must have been, especially given your long-standing relationship with our brand. Concerning your dinner experience, our restaurant features an island bar, and as such, all of our tables are positioned around it. Due to the last-minute booking, we did our best to accommodate your family for the New Year’s Eve dinner. I am also grateful that you took the time to share your feedback about the meal. While your comments on the food surprised me, as the feedback from the other 130 guests was overwhelmingly positive, I understand that your experience was different. Please feel free to reach out to me directly at an… if you would like to provide further details about your dinner. Thank you for sharing your feedback with us, and once again, I hope we can have another chance in the future to show you the high standard level of service we strive to provide to all our guests. Warm regards, Antonio Vita Front Office Manager

Well located, awesome staff!

Customer review rating 5.0/5

Bryan N. Couples - Confirmed reviews ALL

Awesome stay in rome. Staff was friendly and hard worker.

Ciao Bryan, Thank you so much! We're thrilled you liked the location and our staff. Hope to welcome you again soon! Mama Loves You Mirco Front Office Team

Next to Vatican. Hotel designed for youngsters and short stays

Customer review rating 3.5/5

Nodas Business - Confirmed reviews ALL

This hotel is the equivalent of Marriott Moxys for Accor. If you are below 30 years old and stay only a couple of nights you might enjoy it. I am a Platinum Accor member who booked for a week and I was given the smallest room. Didn't supply replacement soaps on the bathroom. Also no shampoo available. Restaurant is run by youngsters, waiters are not very professional, one of them wanted to do high 5 with me. On breakfast they blast the music loud from 7 AM. Lots of food options for breakfast though, quality stuff.

Great location, very close to Cipri metro station, and warm friendly reception.

Customer review rating 4.5/5

Henry B. Business - Confirmed reviews ALL

I wanted a nice boutique hotel, close to a metro station, with an indoor pool and gym, and on site dining. Mama Shelter Roma ticked all the boxes, and I took advantage of all their amenities. But above all that I would rate the reception from the team at the front desk. They were warm, engaging, and informative - exactly what you would want from the team running a hotel.

Ciao Henry 😊 Thank you so much for your kind words! We're thrilled that Mama Shelter Roma hit the mark for you with everything you needed, from the location to the amenities. It’s awesome to hear you made the most of our indoor pool, gym, and on-site dining! And we're especially happy that our front desk team made a great impression. We always strive to be warm and welcoming, so it means a lot to us that you felt that vibe. Hope to see you back soon for more good times in Roma! Mirco The Mama Shelter Roma Team 🌟

Well located , very bad services

Customer review rating 1.0/5

Farid Couples - Confirmed reviews ALL

I stayed 3 nights in the Mama Shelter. The hotel himself is very goof located and designed. But i've to talk about the service in the restaurant... They called us guest but when you want to book a table at the restaurant, they treat you like a customer from whom one must take one's money... During the breakfeast, 3 times they bothered me to tell that i have to speed because they need the table for the lunch. And one other more time at the restaurant, they non authorised me to seat at the sofa because they reserved this place for groups wich we have never seen of course... A advice for us, treat your guest who are presents at the moment and let us feeling as guest..

Other web-users rate our hotel

  • 1,340 reviews 8.7/10 Location
  • 1,712 reviews 7.5/10 Room
  • 2,313 reviews 8.4/10 Service
  • 14 reviews 6/10 WiFi
  • 1,053 reviews 7.8/10 Food
  • 1,002 reviews 9.3/10 Vibe
  • 917 reviews 8.1/10 Comfort
  • 873 reviews 8.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.