Mama Shelter Roma 4 stars

Customer review rating (ALL Rating) 4.4/5 982 reviews

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Description

Hotel extras

  • Few steps from the Vatican and metro, Mama Roma is your fun, stylish base in the Eternal City.

  • A rooftop with stunning views of St. Peter’s: cocktail in hand, life is good.

  • Pool, sauna, and hammam: take care of yourself, Roman style.

  • Outdoor garden bar

  • Fitness facilities

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROME
Italy

GPS:41.908325, 12.445316

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  982 reviews

Customer review rating 1.5/5

Joseph P. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Florentin B. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Kristyna O. Business - Confirmed reviews ALL

Ciao Kristyna, Thank you for taking the time to share your feedback following your recent stay at Mama Shelter Roma. We are pleased to know that you appreciated our convenient location and found your room comfortable and spacious. However, we are truly sorry to learn that several aspects of your experience did not meet your expectations. Please accept our sincere apologies for the overcrowding during breakfast and dinner service, the waiting times, and the issues you encountered with staffing levels. We also regret the inconvenience caused by the broken window, the air conditioning positioning, the WiFi speed, and the overall breakfast quality. Your comments have been shared with the relevant departments, as they provide valuable insight into the areas where we need to improve. We genuinely appreciate your constructive suggestions, including the availability of complimentary daily water and the maintenance of room facilities. Feedback like yours helps us enhance the experience we provide to all our guests. We hope you will give us another opportunity in the future to offer you the high standard of hospitality we strive to deliver. Kind regards, Mirco Mama Gang

Customer review rating 3.5/5

Bryon L. Families - Confirmed reviews ALL

Ciao Bryon, Thank you for taking the time to share your feedback following your family stay at Mama Shelter Roma. We are pleased to know that you and your family enjoyed your holiday in Rome and appreciated the service provided by our team. At the same time, we sincerely apologize for the inconveniences you experienced in your room. We completely understand how frustrating it must have been to repeatedly request cups for the kettle and coffee machine, as well as the correct number of towels for a room booked for four guests. This is certainly not the level of comfort and attention we aim to provide, and your comments have been shared with our housekeeping and room preparation teams to help us improve. Your feedback is extremely valuable as it allows us to identify areas where we can do better and ensure a smoother experience for our future guests. We truly hope to have the opportunity to welcome you and your family back to Mama Shelter Roma for a much more seamless stay in the future. Kind regards, Mirco Mama Gang

Customer review rating 0.5/5

Mark T. S. Families - Confirmed reviews ALL

Ciao Mark, Thank you for taking the time to share your feedback. We are sorry to learn that the check-in and payment procedures caused frustration during your stay. We understand how important transparency is, especially when travelling with family. Please allow us to clarify that the pre-authorization deposit requested upon arrival is a standard hotel procedure. The amount is temporarily blocked on the payment card to guarantee any extras or incidentals used during the stay, and the remaining balance is automatically released after check-out according to the timing of your bank institution. Regarding the city tax, unfortunately this is a mandatory local tax imposed by the Municipality of Rome and applies to all visitors staying in the city. The hotel is required by law to collect this amount on behalf of the local authorities. We sincerely regret if these details were not explained clearly enough during your arrival, and we will share your feedback with our team to improve communication with future guests. Kind regards, Mirco Mama GAng

Other web-users rate our hotel

  • 1,274 reviews 8.8/10 Location
  • 1,534 reviews 7.5/10 Room
  • 1,947 reviews 8.2/10 Service
  • 23 reviews 3.8/10 WiFi
  • 981 reviews 7.4/10 Food
  • 848 reviews 9.4/10 Vibe
  • 835 reviews 8/10 Comfort
  • 775 reviews 7.6/10 Breakfast

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