Mama Shelter Roma 4 stars

Customer review rating (ALL Rating) 4.4/5 835 reviews

Mama Shelter Roma - Image 1
Mama Shelter Roma - Image 2
Mama Shelter Roma - Image 3
Mama Shelter Roma - Image 4
Via Luigi Rizzo 20, 00136 ROME, Italy

Description

Hotel extras

  • Few steps from the Vatican and metro, Mama Roma is your fun, stylish base in the Eternal City.

  • A rooftop with stunning views of St. Peter’s: cocktail in hand, life is good.

  • Pool, sauna, and hammam: take care of yourself, Roman style.

  • Outdoor garden bar

  • Fitness facilities

Our accommodation(s)

Book this hotel
Room 1
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Room

MEDIUM MAMA DOUBLE ACCESSIBLE

Photo out of - MEDIUM MAMA DOUBLE ACCESSIBLE

Enjoy 18 to 25 m² of Mama comfort: a double bed with 100% cotton satin sheets and a 55" HD TV with free movies for cozy nights. Designed for 2 guests (no baby cot or extra bed), this accessible room offers an open shower, elevated sink, and raised toilet.

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Private balcony and 21 to 25 m² of Mama comfort: enjoy your outdoor space, then slip into a Queen-size bed with 100% cotton satin sheets. For cozy nights in, a 55" HD TV with free movies awaits. Room for 2 people maximum (no baby cot, no extra bed).

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Enjoy 26 to 31 m² of pure comfort: a King-size bed with 100% cotton satin sheets, and a 55" HD TV with free movies for cozy nights in. Perfect for 2 guests (baby cot on request; no extra bed). Connecting rooms available for even more space.

  • Views:

    City View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Video games on TV in room
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Relax in 26 to 31 m² of pure comfort, with a private balcony, a King-size bed with 100% cotton satin sheets, and a 55" HD TV with free movies for cozy evenings. Perfect for 2 guests (baby cot on request; no extra bed). Connecting rooms available.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Step into your private retreat with a balcony, King-size bed with 100% cotton satin sheets, and 55" HD TV with free movies. For 2 guests (baby cot on request; no extra bed). This accessible room offers a walk-in shower, raised sink, and raised toilet.

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

A King-size bed and a day bed, with 100% cotton satin sheets and a 55" HD TV with free movies, in 26 to 34 m² of pure comfort. Perfect for 3 guests (baby cot available on request; no extra bed). Connecting rooms available for even more space.

  • Views:

    City View

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Single sofa bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Video games on TV in room
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

A King-size bed and a sofa bed with 100% cotton satin sheets, 55" HD TV with free movies, and private balcony in 26 m². Perfect for 3 guests (baby cot on request; no extra bed). Accessible room with walk-in shower, raised sink, and raised toilet.

Max. number of persons
3
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Unwind in 34 to 46 m² of comfort, with a King-size bed and a sofa bed, or two Queen-size beds, 100% cotton satin sheets, and a 55" HD TV with free movies. Perfect for 4 guests (baby cot available on request; no extra bed).

  • Views:

    City View or Panorama view

Max. number of persons
4
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Video games on TV in room
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Relax in 35-37 m² with a balcony overlooking the city. Stretch out on the King-size bed, sofa bed, or two Queen beds - all with 100% cotton satin sheets and a 55" HD TV with free movies. Perfect for up to 4 guests (baby cot on request; no extra bed).

  • Views:

    City View or Panorama view

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Mama Shelter Roma

Via Luigi Rizzo 20
00136 ROME
Italy

GPS:41.908325, 12.445316

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 217 rooms
  • 12 rooms for people with reduced mobility
  • 77 family rooms
  • 50 connecting rooms
  • 217 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Catering

2 Restaurants

One Bar

Breakfast

  • Children Additional charge
  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Mama''s Gym

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 26 parking spaces
  • Max Limited Height: 3 m / 9.84 ft

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 3,7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking

Accessibility

  • Elevators

MAMA RESTAURANT ROMA

Photo out of - MAMA RESTAURANT ROMA

At Mama Restaurant, Italian cuisine gets a unique twist: from crispy supplì, Mama-style crocchette to our wood-fired reinterpretations of classic pizzas. Enjoy homemade cocktails like Aperol Spritz or Espresso Martini, all in a warm, friendly atmosphere.

Cooking style
European
Capacity
216
Accessibility
Accessible service
Via Luigi Rizzo 20, 00136 Roma, Italy
Telephone +39 694538900
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

At Mama Restaurant, Italian cuisine gets a unique twist: from crispy supplì, Mama-style crocchette to our wood-fired reinterpretations of classic pizzas. Enjoy homemade cocktails like Aperol Spritz or Espresso Martini, all in a warm, friendly atmosphere.

Book

It feels like being in a traditional osteria with its marbled details, the XXL Roman columns and the gigantic pizza oven.You will surrounded by a lush vegetation while enjoying our delicious pizzas! Sit back, relax... and enjoy!

Mama Shelter Rome offers breakfast daily with a buffet and à la carte options like pastries or avocado toast. Weekend brunch includes savory dishes and special drinks.

Stay in shape at Mama Shelter Rome! Enjoy a bright, modern gym with top-notch cardio machines, free weights and fitness gear: the perfect spot to boost your energy and keep fit while exploring the Eternal City and enjoying the best of Roman cuisine.

Recharge in the Wellness Area: relax in the Mama Baths, a spa inspired by Roman traditions. Unwind in the relaxation area featuring a pool, sauna, and Turkish bath. This exclusive experience is reserved for hotel guests, don’t forget to book in advance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  835 reviews

Customer review rating 2.0/5

Devaki M. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Patricia E. F. R. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Annabel H. P. Solo - Confirmed reviews ALL

Ciao Annabel, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the wait you experienced at check-in. We understand how tiring it is to arrive after such a long journey from Australia, and we are sorry that you had to wait at the desk for so long. We would like to clarify that early check-in cannot be confirmed in advance, but only on the day of arrival, as it depends on room availability. Since our check-out time is 12:00, our colleagues were waiting for the first available room to be ready for you, and they were doing their best to accommodate your request as soon as possible. That said, we recognise that we could have communicated this to you more clearly and kept you better informed while you waited. We have shared your comments with our Front Office team so that we can improve this aspect of our service. We truly appreciate your feedback and hope to have the chance to welcome you back for a more comfortable arrival. Kind regards, Mirco Mama Shelter Roma

Customer review rating 4.5/5

Martin C. Couples - Confirmed reviews ALL

Ciao Martin :) Thank you for the lovely review! 😊 We’re really happy to hear you had such a great time with us and enjoyed the room, our team and the neighbourhood. We love that you discovered the area around Mama Shelter — it’s definitely a fun and lively part of Rome, with the Metro making it easy to get out and explore the city. We hope to welcome you and your partner back soon for another Roman adventure!✨ Alessia Front Office Team

Customer review rating 3.5/5

Magnus B. S. Couples - Confirmed reviews ALL

Ciao Magnus, Thank you very much for taking the time to share your feedback, and for your kind words about our location, team, cleanliness and dinner. We are sorry to hear that the water pressure in your bathroom did not meet your expectations and that it affected your enjoyment of the bath. This is not the standard we aim for, and we have shared your comment with our maintenance team so that it can be checked and addressed. We also appreciate your remarks on the WiFi speed and on the booking process, as well as your feedback on our concierge service. We will pass all of this on to the relevant teams so that we can keep improving. We hope to have the chance to welcome you back and offer you a better experience. Kind regards, Mirco Mama Gang

Customer review rating 2.5/5

Patricia E. F. R. Business - Confirmed reviews ALL

The location is very good but the hotel’s policy is not friendly. For ex., guests have to pay for Nescafé every day and even pay for slippers. It would be much better to increase the room rate by around €20 and show a little more generosity toward guests instead of charging for every small item. Moreover, the price is already quite high: I paid €1,800 for a five-day stay.

Customer review rating 3.0/5

Annabel H. P. Solo - Confirmed reviews ALL

I had prearranged an early check in as had arrived from a very long flight, (from Australia) early but at check in I was kept waiting, standing at the counter for easily 45 minutes during which time they told me they couldn't do it but suddenly they could. I felt like they just wanted to do what was easy for them until I persisted.

Ciao Annabel, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the wait you experienced at check-in. We understand how tiring it is to arrive after such a long journey from Australia, and we are sorry that you had to wait at the desk for so long. We would like to clarify that early check-in cannot be confirmed in advance, but only on the day of arrival, as it depends on room availability. Since our check-out time is 12:00, our colleagues were waiting for the first available room to be ready for you, and they were doing their best to accommodate your request as soon as possible. That said, we recognise that we could have communicated this to you more clearly and kept you better informed while you waited. We have shared your comments with our Front Office team so that we can improve this aspect of our service. We truly appreciate your feedback and hope to have the chance to welcome you back for a more comfortable arrival. Kind regards, Mirco Mama Shelter Roma

Customer review rating 4.5/5

Martin C. Couples - Confirmed reviews ALL

Well located for Metro and all Rome has to offer but in an interesting friendly neighbourhood.

Ciao Martin :) Thank you for the lovely review! 😊 We’re really happy to hear you had such a great time with us and enjoyed the room, our team and the neighbourhood. We love that you discovered the area around Mama Shelter — it’s definitely a fun and lively part of Rome, with the Metro making it easy to get out and explore the city. We hope to welcome you and your partner back soon for another Roman adventure!✨ Alessia Front Office Team

Customer review rating 3.5/5

Magnus B. S. Couples - Confirmed reviews ALL

The water pressure was really bad, so it was not the best experience to use the bath. Not so nice when you pay over 1000 euro for your stay.

Ciao Magnus, Thank you very much for taking the time to share your feedback, and for your kind words about our location, team, cleanliness and dinner. We are sorry to hear that the water pressure in your bathroom did not meet your expectations and that it affected your enjoyment of the bath. This is not the standard we aim for, and we have shared your comment with our maintenance team so that it can be checked and addressed. We also appreciate your remarks on the WiFi speed and on the booking process, as well as your feedback on our concierge service. We will pass all of this on to the relevant teams so that we can keep improving. We hope to have the chance to welcome you back and offer you a better experience. Kind regards, Mirco Mama Gang

Customer review rating 4.5/5

Mr. P. P. Business - Confirmed reviews ALL

Can use an extra chairs for two occupancy.

Ciao :) Thank you very much for your lovely feedback and for rating your stay so highly! 😊 We’re delighted to hear that you enjoyed the room, the comfortable bed, the new towels and our breakfast selection. Thank you also for your suggestion regarding an extra chair for two-person occupancy — we’ll certainly take it into consideration. It was a pleasure having you with us, and we hope to welcome you back to Mama Shelter Roma on your next trip to Rome! Warm regards, Alessia Front Office Team

Customer review rating 2.0/5

David M. R. Couples - Confirmed reviews ALL

Service is poor, location is not great and the whole feel of the hotel is a bit weird.

Customer review rating 5.0/5

Graham G. C. Families - Confirmed reviews ALL

Great food, drinks and attentive staff.

Ciao Graham ;) Thank you so much for your fantastic review! 😊 We’re delighted to hear that you enjoyed the food, drinks and attentive service, and that you had such a great experience with our team. We’ll also be happy to share your kind words with our housekeeping team! It’s wonderful to know that you enjoyed your stay with your family, and we truly appreciate your 10/10 rating. We hope to welcome you and your family back to Mama Shelter Roma in the future! ❤️ Best regards, Alessia Front Office Team

Customer review rating 5.0/5

Elizabeth M. H. Friends - Confirmed reviews ALL

had a great stay! andrea and mateo at the rooftop made our experience there so fun as well as the everyone in the front the desk. Special thanks to Giulia and the gentlemen whose name I can’t remember but he was so welcoming and helpful with all our questions. (mustache guy)

Ciao Elizabeth, Thank you so much for this wonderful review, Elizabeth! We're delighted you enjoyed your stay and the location. It means a lot that Andrea and Mateo made your rooftop experience so fun, and we'll be sure to pass along your kind words to Giulia and the rest of the front desk team, including our mustachioed colleague Gaetano! We hope to welcome you back to Mama Shelter Roma very soon. Warm regards, Mirco Mama Gang

Customer review rating 5.0/5

William R. C. Families - Confirmed reviews ALL

My wife and I stayed at Mama Roma for three nights, and we had an amazing experience. From check-in to our departure, every aspect was enjoyable and relaxing. The roof-top bar is a great place to unwind with a cocktail or dinner. The breakfast buffet is one of the best we've encountered, and the pizza restaurant was fantastic with superb oven-fresh pizzas and Mama's special wine. The staff are friendly, courteous and very professional. We would definitely stay here again.

Ciao William, Thank you so much for this wonderful review! We are thrilled to hear that you and your wife had such an amazing three-night stay with us. It's fantastic to know you enjoyed our rooftop bar, our breakfast buffet, and our pizza restaurant with its oven-fresh pizzas and Mama's special wine — these are truly some of our favorite spots too! We're also delighted that our team made your stay enjoyable with their friendly and professional service. We can't wait to welcome you both back to Mama Shelter Roma very soon! Best regards, Mirco Mama Gang

Customer review rating 5.0/5

Stacy A. H. Couples - Confirmed reviews ALL

Quick check in considering they were so busy just chill people big hotel they will get to you quickly staff are very friendly just give them time and you will get the same attention very nice rooms good location excellent stay Thank you Stacy

Ciao 😊 Thank you for sharing your positive feedback regarding your stay with us! We are so happy to hear that you enjoyed your stay and our hospitality 💫 We look forward to welcoming you again 🤗 Mama ❤️ you Front Desk Team

Customer review rating 5.0/5

Peter A. T. Families - Confirmed reviews ALL

Friendly staff, close to the Metro. Loved the room, comfortable bed, best hotel hairdryer ever! Fantastic choice of food for breakfast buffet. The rooftop terrace restaurant had a spectacular view and there was a good selection of food to eat which meant we were happy to dine there every night.

Ciao 😊 Thank you for your kind words regarding your recent stay at Mama Shelter Roma. We are delighted to hear that you enjoyed it and that you felt welcomed during your visit 💖 We hope to welcome you back in the future! Mama ❤️ you Front Desk Team

Customer review rating 4.5/5

Arik B. Couples - Confirmed reviews ALL

We really enjoyed our stay. The hotel design and atmosphere is amazing. The staff is super helpfull and friendly. The food is great (loved the rooftop) We felt the room is smaller than what we booked, and the staff forgot to surprise my wife at her birthday as we talked in advanced. But our stay was amazing. I whould like to thank aspecially to the restaurant staff who did their best to give us the best food and service that we decided to stay and eat in the hotel every night. They were so nice.

Dear Arik, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the unique design and atmosphere of Mama Shelter Roma, as well as the service from our team. We’ll be happy to share your kind words with our restaurant crew! 😊 We’re truly sorry that the special surprise for your wife’s birthday was missed. We understand how meaningful these moments are and regret that we didn’t get it right on this occasion. We hope to have the pleasure of welcoming you and your wife back to Rome for another special stay! Warm regards, Giulia Mama Gang

Customer review rating 4.5/5

Brandi L. B. Business - Confirmed reviews ALL

Comfortable, clean and chic. A little out of the central area but short walking distance to the metro.

Ciao Brandi, Thank you so much for your lovely review! We're delighted to hear that you found your stay comfortable, clean, and chic, and that the short walk to the metro made getting around easy despite being a bit outside the central area. We hope to welcome you back to Mama Shelter Roma very soon! Kind regards, Mirco Mama Gang

Customer review rating 3.0/5

Rodney V. Families - Confirmed reviews ALL

Great location and very nice hotel. Just wondering why the steam room hasn't been repaired apparently being broken for a little while. No welcome drink just a juice unacceptable for being a platinum member. Also staff at reception not very friendly & welcoming.

Ciao Rodney, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our location and found the hotel very nice, but we're sorry to read about the other aspects of your stay. Regarding the steam room, we apologize for the inconvenience — we are aware of the issue and are working to have it repaired as soon as possible. Regarding the welcome drink, please note that at Mama Shelter, Accor members receive their welcome drink in the room in the form of a juice — this is our standard practice. We're sorry if this wasn't clearly communicated to you beforehand. As for your experience at reception, this is absolutely not in line with the standards we hold ourselves to, and we take this very seriously. Your comments have been shared directly with our front office team for immediate attention. We hope to have the opportunity to welcome you back and provide the experience you rightly expect from us. Kind regards, Mirco Mama Gang

Customer review rating 4.5/5

Thomas M. W. Couples - Confirmed reviews ALL

Loved staying at mama shelter Roma. A really big fan of the roof top

Ciao Thomas, Thank you so much for your wonderful review! We're thrilled to hear you loved your stay at Mama Shelter Roma, and that our rooftop was a highlight for you — it's one of our favorite spots too! We hope to welcome you back again soon! Kind regards, Mirco Mama Gang

Customer review rating 5.0/5

David C. A. Couples - Confirmed reviews ALL

Typical of Mama Shelter hotels Roma is packed with intersting, quirky and fun design elements making stays an absolute pleasure. The room was very functional and a good night's sleep. Breakfast is lavish and great coffee. Close to Cipro metro station so well connected.

Ciao David :) Thank you very much for this fantastic 100/100 review! We’re delighted that you enjoyed our quirky and fun design, as well as the comfort and functionality of your room. It’s great to hear that you had a good night’s sleep and enjoyed our generous breakfast and great coffee! ☕️ We’re also happy that our location near Cipro metro station made it easy for you to explore Rome. Thank you for recommending us, and we hope to welcome you back to Mama Shelter Roma on your next visit! Warm regards, Alessia Front Office Team

Customer review rating 4.0/5

Aowen S. Couples - Confirmed reviews ALL

The location is really close to the Vatican, by walking for 10 minutes. The metro is also around the hotel. And the hotel has the swimming pool and sauna, which you need to reserve first.

Dear Aowen, Thank you so much for your lovely feedback! 😊 We’re really happy to hear that you enjoyed our convenient location and the amenities at Mama Shelter Roma. We also appreciate your understanding regarding the reservation system for the pool and sauna. We hope to welcome you back soon for another great stay with us! 💛 Warm regards, Giulia Mama Gang

Customer review rating 3.5/5

Kate R. W. Couples - Confirmed reviews ALL

We had a perfectly fine stay at Mama Shelter. The front desk staff were lovely and the location was good, but there were a number of small things that added up and took away from the experience at this price point.

Dear Kate, Thank you so much for taking the time to share your feedback with us! 😊 We’re happy to hear that you appreciated our location and the welcome from our front desk team. We’re sorry that some aspects of your stay did not fully meet your expectations. Your comments are truly valuable to us and will help us continue improving the guest experience. We hope to have the pleasure of welcoming you back to Mama Shelter Roma soon! 💛 Warm regards, Giulia Mama Gang

Customer review rating 4.5/5

Lloyd H. Couples - Confirmed reviews ALL

Very clean which is the most important for us. Very friendly staff.

Ciao! 😊 Thank you for your kind words we are pleased to hear that you had a positive experience with us! Mama ❤️ you Front Desk Team

Other web-users rate our hotel

  • 1,246 reviews 8.8/10 Location
  • 1,473 reviews 7.8/10 Room
  • 1,815 reviews 8.3/10 Service
  • 24 reviews 5.4/10 WiFi
  • 952 reviews 7.8/10 Food
  • 829 reviews 8.1/10 Comfort
  • 776 reviews 9.4/10 Vibe
  • 746 reviews 8/10 Breakfast

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