Aparthotel Adagio Rome Vatican 4 stars

A lovely stay and all those at the reception were always very helpful.

The hotel staff is what makes the stay so special. They are also extremely helpful, courteous, and friendly.

This was a great stay for my husband and I. Our room was spacious and clean! The only thing that stopped me from giving this place a 10 out of 10 was the fact that if you stayed any longer than 2 nights you had to pay to get your room clean. But nevertheless a great stay.

The staff was excellent. Stefano and the other front desk people were so helpful. The one bedroom was large and very clean. We are coming back this week.

A great place to stay, with everything you need. All the staff was very pleasant and helpful, specially at the front desk where Susanna, Maria Grazia and Ale were wonderful!!!

Hotel was clean and spacious. The staff was always friendly and helpful. lastly, the train station was a short walk away. Oh, one more, very family friendly.

Actually, I have been to another Adagio before, and I do not like the apartment-style. So I booked this Adagio only for the Accor Places mission. But Aparthotel Adagio Rome Vatican is a real hotel-style (no-kitchen in my room at least), nice reception and free water for sliver guests.

Nice hotel. Reasonable location with the station next door. LoveD the large patio. Friendly staff. Wished the hotel was closer to central Rome, but at least it was closed se to the station.

When I checked in, I asked the lady receptionist if I could do late check-out taking advantage of my silver membership priviledges. She kindly checked its availability and confirmed we could stay until 4pm on the next day without any additional charge. However, when we checked out at 3:20pm on November 9, we were charged 40Euro on top of 8Euro city tax by the male receptionist. I protested if it should be free by silver membership priviledge, to which he insisted free late check out was only available until 2pm. Due to the time pressure, I had to pay 40Euro in cash. I would have checked out by 2pm without any problem if I had been told 40Euro wold be charged after 2pm at the time of check-in. Furthermore, 40Euro for additional 1:20 stay sounds too much in spite of our overnight stay cost at 51.30Euro. I would appreciate it if you would straighten out this unpleasant situation and refund 40Euro at your earliest convenience. Otherwise, our stay itself was super as usual!

Excellent customer service

excellent

When we arrived at the hotel , staff were pleasant and check in was easy. But the room had a very musty odor..when we brought it to the attention of staff, someone came with a can of room freshener and sprayed the room ??? So every time we entered the room we were met with this strong musty odor. The room was also very small , the door to the closet would not open all the way because the door would hit the bed. To get to the safe you had to literally get on the floor as it was placed on the bottom shelf of the closet. We asked to be moved and they let us see another room on the 5th floor but when you entered we would have had to drag our luggage up a set of steep stairs , so we reluctantly stayed in our original room. The hotel is very very close to the train station , so getting to sites was rather easy . A short walk and there is a small plaza with shopping and and a few nice restaurants. The nicest restaurant is right next door to the hotel and offers 10% discount to hotel guests. The restaurant name is I Caperri and is very popular . Make a reservation at the hotel or take your chances as a walk in . The food is wonderful there. The breakfast at the hotel is nice , has cappuccino and latte ...juices including fresh squeezed orange juice . Lots of choices to make your breakfast very nice. There is a 4 euro per day hotel charge per person and a 12 Euro per day for car parking . The staff is very helpful but sometimes inpatient with giving directions . The lobby has a computer to check flights etc . It was a nice visit , not sure I would stay there again . We also experienced two lights out one in the bathroom and one in the nightstand. They were replaced right away but should have been replaced before we arrived . I failed to mention a nice patio with table and chairs . We also experienced noise from the above room ...people walking at all hours , very loud !

I arrived very late in the night at 2am after a terrible flight. In the hotel I was greeted by a very nice staff employee, who knew my name upon arriving (because I was the last guest) and I could still buy a drink from the counter. Great service and very nice and large rooms!

My visit to Rome for for 10 days and while I was there my friend got married. I did not pick this hotel it was picked for me. I loved, the loved, the staff, everyone was accommodating and willing to help and I mean everyone. To be honest the other people that I met there were all Jealous of my room, I was in room 142. The only reason I my rating was a nine was because of the smell that was coming from the toilet in my room. It was terrible. I didn't smell it until three days before I was to check out. there was no room available for me the first night of the problem, but I also opted to stay in my room because it was great and I didn't want to move. Alex, gave me some spray, I used it that opened the window and closed the bathroom door, and also house cleaning also did what they could. The smell did get better, but it never went away. Your STAFF made ALL the difference in my stay. I would have loved some bacon and eggs for breakfast. (all smiles)

I'm not used to paying for parking when I stay at hotels. If it weren't for this and all but one of your staff being Very friendly and helpful, I would give you perfect marks.