Mercure Luxeuil Les Bains Hexagone Hotel

Mercure Luxeuil Les Bains Hexagone Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 317 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Free car park

  • Breakfast and dinner served in your bedroom or in the dining room.

  • Meeting rooms available for reservation

  • Close to the Casino and the Luxeuil-Les-Bains thermal baths

Hotel location

Mercure Luxeuil Les Bains Hexagone Hotel

19 Avenue Labienus
70300 LUXEUIL LES BAINS
France

  • By plane

    BALE MULHOUSE At 100km / 62.14 miles

  • By car

    BESANCON At 80km / 49.71 miles

  • By car

    MONTIGNY LE ROI At 80km / 49.71 miles

  • By train

    LUXEUIL At 0.1km / 0.06 miles

  • By train

    VESOUL At 30km / 18.64 miles

GPS:47.8168, 6.373755

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L' HEXAGONE Non contractual photo

The Brasserie Pizzeria offers you a fresh menu featuring grilled meats, regional specialties, specials, wood-fired oven-baked pizzas and lunch menus in a pleasant setting, as well as a summer terrace set in leafy surroundings.

Our accommodation(s)

Choose from the different room categories available: Standard Room, Superior Room overlooking the garden or Privilege Room offering a wider range of services.

Our guest reviews

Our guest reviews for
Mercure Luxeuil Les Bains Hexagone Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  317 reviews

TripAdvisor Rating  3.5/5  260 reviews

Good Stay

Customer review rating 4.0/5

Ana Business - Confirmed reviews ALL

Confortable room, good service, nice staff, good restaurant.

Dear ANA A., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réception

Good as usual

Customer review rating 5.0/5

Francisco F. Business - Confirmed reviews ALL

My stay at Mercure Luxeuil-les-Bains Hexagone was very good: the people; the cleanless of the room; the breakfast; wi-fi. In one word: excelent Nevertheless I would like to refer to an episode that made me disapointed. Not with this hotel. But with Accor. Why ? For this week, my reservations were: - from the 28th to the 31st of March, at Mercure Luxeuil; - from the 31st of March to the 1st of April at Mercure Bale airport - because I thought my flight back to Portugal was at 9h30 in the morning of o1.04. Then I realized that it was not the case. The flight was at 9h30 pm - in the afternoon. So I decided to extend my stay at Mercure Luxeuil (which I did) and cancel my reservation at Mercure Basel. the 29th, a call was made from Mercure Luxeuil staff to Mercure Bale, and it seemed there would be no issue about cancelation without payment. Nevertheless, the 30th Mercure Basel answered that I should pay anyway. I know the rules, and I know under which conditions I have made the reservation. But in front of the facts previously described and also given my status at accor, I was expecting a different response.

Dear Mr F., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad hotel, disastrous bed.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is very 'old glory'. We were not happy taking our suitcases to the first floor because there was no elevator. What, however, really made our stay disastrous was the worst bed we experienced in over 10 years stay in Accor hotels. My back still feels the pain. Service was sloppy: dinner bills were mixed up... This is definitely NOT a repeat.

Well located, no traffic and close to the park.

Customer review rating 4.5/5

Raf Families - Confirmed reviews ALL

The rooms were good, everything operational and always service with a smile (although hidden by a mouthcap). The hotel is in a very calm neighbourhood and close to the huge city park where you can walk around. It was a very pleasant stay.

I know the hotel for many years

Customer review rating 4.5/5

Peter F. Couples - Confirmed reviews ALL

Very friendly welcome

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Overall stay was fine, and the rooms were pleasant. However, despite my Platinum status and booking the day before, the receptionist failed to upgrade our room, claiming they were all occupied by « clients privilege ». It seemed though that the hotel was completely empty... no cars on the parking lot, no one in the corridors, no one at breakfast. The breakfast was also missing the hot items usually served - I wished they had informed me the night before, when I asked if breakfast would be served as usual.

Super

TripAdvisor rating 5.0/5

clemensstauffer Families - TripAdvisor review

Its the best Hotel and restaurant in the region. The crew its very gentle and the Hexagon Restaurant have a very high quality food. The rooms are ok and will be soon renovated. The place is central also when you walking

Dust& horrible food and service

TripAdvisor rating 1.0/5

Dreamer32840145731 Business - TripAdvisor review

Old hotel, room not properly clean (old moquette full of dust) The pepersonnel is not enough to take care of the incoming guests and their needs/requests. Terrible food at the restaurant and for the breakfast . In that area there is not too much choice.

Stay Away

TripAdvisor rating 1.0/5

peterpeetersfree Couples - TripAdvisor review

We booked a premium room. On arrival this room wasn't ready and nobody off the personel was really intrested to make this room ready. So they gave us the smallest rooom they could find. After complaining they would give us 5 euo as this was to them the difference in price. The next morning we had the complain again and then they would see there mistake and offered us a decent copensation. The staff at hotel couldn't care less. teribble hotel

Mercure stay

TripAdvisor rating 4.0/5

grootes2014 Families - TripAdvisor review

The room is good value for money. Also the breakfast was very good. A little minor was the service. Bowls and spoons were not replenished and you had to look for personnel to get these items. There were not on their post.

Good honest value

TripAdvisor rating 4.0/5

Sian L Couples - TripAdvisor review

Much as you would expect from a chain of hotels. Very clean and tidy and to a standard layout. Nice to have a choice of brasserie or restaurant to eat in. We chose the restaurant and had a set menu which worked out better value than eating in the brasserie. Make sure you try something that's been made with the local griottines cherries- yum. The local Luxeuil ham is very good too. What makes a difference at this hotel are the staff. Nothing is too much trouble and you are always greeted with a smile. The young lady on the front desk was especially nice. If you want to explore the town it's just a pleasant walk away.

Very disappointing

TripAdvisor rating 2.0/5

jaimeroyan Families - TripAdvisor review

what appeared to be a nice hotel in a very nice location turned out to be a big disappointment. The room was very pleasant particularly as it was air conditioned, but the Bistro food was very poor - steak was inedible, there was more meat in my shoe! The worst aspect was noise late at night from the corridor and nearby rooms, it was dealt with by the hotel, but it ruined the stay. Won't be going back.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in LUXEUIL LES BAINS