Mercure Luxeuil Les Bains Hexagone Hotel 3 stars

First morning the breakfast was not cooked. The machine where the bacon, scrambled egg and sausages are placed to be cooked was not working and all the food was left in there raw! Rooms are standard although a musty smell throughout the hotel. I stay their regularly over the past few years and a lot of my team stay there as it is local to our sister factory. I have a member of my team there every day for the last 9 months. Thinking of trying other local hotels in the future.

A little frustrated that the staff present have very little understanding of English. The previous staff were very good at assisting myself and my team who stay there regularly.

We have had better rooms in the same hotel. It was not possible to have side tables next to each bed, because the lamps were mounted just above the bed, instead of aside of the bed. Therefore we had turned the beds 90 degrees and put a side table in front of the door. One of the side tables missed pieces and there were stains on the carpet.

HOTEL CORRECT BONNE LITERIE PETIT DEJEUNER LIMITE PAS ASSEZ DE CHOIX ET CERTAINS PLATS CHAUDS ETAIENT TIEDASSES ET PEU APPETISSANTS

Always welcoming

Old hotel, room not properly clean (old moquette full of dust) The pepersonnel is not enough to take care of the incoming guests and their needs/requests. Terrible food at the restaurant and for the breakfast . In that area there is not too much choice.

Outside the hotel looked run down and inside it was just about ok. The room was okay and we were pleased that the room heater worked. Overall just about okay.

Comfortable - even though the room was rather compact.

People at the reception and at the brasserie/restaurant, Gregory, Amelie and Johana were impressively kind and always with a positive attitude vs the customers. It was really a friendly environment with very professional people

Good location, friendly personnel but capacity (n°people) too low for a fully booked hotel (Les 3 Ballons)

We had not made a reservation. We received a 'superior' room at a higher rate. It was not explained why. The room was on the quiet side of the hotel, most remote from elevators and stairways on the ground floor. The room was warm, there was no air conditioning and as it was on ground floor, we could not sleep with the window open. So it was a really warm (and humid) night. The quality of the WiFi was poor (most remote room on the ground floor). The breakfast was ok.

We booked a premium room. On arrival this room wasn't ready and nobody off the personel was really intrested to make this room ready. So they gave us the smallest rooom they could find. After complaining they would give us 5 euo as this was to them the difference in price. The next morning we had the complain again and then they would see there mistake and offered us a decent copensation. The staff at hotel couldn't care less. teribble hotel

The room is good value for money. Also the breakfast was very good. A little minor was the service. Bowls and spoons were not replenished and you had to look for personnel to get these items. There were not on their post.

Much as you would expect from a chain of hotels. Very clean and tidy and to a standard layout. Nice to have a choice of brasserie or restaurant to eat in. We chose the restaurant and had a set menu which worked out better value than eating in the brasserie. Make sure you try something that's been made with the local griottines cherries- yum. The local Luxeuil ham is very good too. What makes a difference at this hotel are the staff. Nothing is too much trouble and you are always greeted with a smile. The young lady on the front desk was especially nice. If you want to explore the town it's just a pleasant walk away.

what appeared to be a nice hotel in a very nice location turned out to be a big disappointment. The room was very pleasant particularly as it was air conditioned, but the Bistro food was very poor - steak was inedible, there was more meat in my shoe! The worst aspect was noise late at night from the corridor and nearby rooms, it was dealt with by the hotel, but it ruined the stay. Won't be going back.