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Mercure Luxeuil Les Bains Hexagone Hotel 3 stars

Customer review rating 4.1/5 938 reviews
Mercure Luxeuil Les Bains Hexagone Hotel
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Hotel extras

Boasting 2 meeting rooms with Wi-Fi access and natural lighting (for up to 120 people), free parking and guest passes to the Thermes de Luxeuil, this Mercure hotel is a great choice of venue for business or family events.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Well-being
  • Golf
  • Outdoor tennis court (Nearby)
  • Other sports activities
Business services
  • 2 meeting room(s)

Hotel location

Mercure Luxeuil Les Bains Hexagone Hotel

19 Avenue Labienus
.
.
70300
luxeuil les bains
france

Tel: +33384936169

Fax: (+33)3/84936170

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    BALE MULHOUSE At 100km / 62.14 miles

  • By car

    BESANCON At 80km / 49.71 miles

  • By car

    MONTIGNY LE ROI At 80km / 49.71 miles

  • By train

    LUXEUIL At 0.1km / 0.06 miles

  • By train

    VESOUL At 30km / 18.64 miles

GPS :47.8168, 6.373755

Our accommodations

Choose from the different room categories available: Standard Room, Superior Room overlooking the garden or Privilege Room offering a wider range of services.

Accessible room

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: Garden side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Superior Room with a double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 19m²
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Privilege Room with a double bed and sofa bed

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Park view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 17m²
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

L' HEXAGONE

Type of cuisine: French

The Brasserie Pizzeria offers you a fresh menu featuring grilled meats, regional specialties, specials, wood-fired oven-baked pizzas and lunch menus in a pleasant setting, as well as a summer terrace set in leafy surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE LABIENUS

Type of cuisine: French

Traditional restaurant, a la carte and menus (one of them is traditional one), carefully prepared dishes, warm atmosphere, provencal decoration.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The lounge bar is available for you to hold business meetings and has free WIFI. Chat with friends in the piano-bar or unwind around the card table, all in a friendly and peaceful environment

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 130 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Luxeuil Les Bains Hexagone Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

938 reviews

tripadvisor

TripAdvisor Rating 3.5/5

242 reviews

Super

TripAdvisor rating 3.5/5

clemensstauffer Family - 20/11/2019 TripAdvisor review

Its the best Hotel and restaurant in the region. The crew its very gentle and the Hexagon Restaurant have a very high quality food. The rooms are ok and will be soon renovated. The place is central also when you walking

Overall happy but improvements could be made

Customer review rating 4.1/5

Jason Business - 30/09/2019 Confirmed reviews ALL

First morning the breakfast was not cooked. The machine where the bacon, scrambled egg and sausages are placed to be cooked was not working and all the food was left in there raw! Rooms are standard although a musty smell throughout the hotel. I stay their regularly over the past few years and a lot of my team stay there as it is local to our sister factory. I have a member of my team there every day for the last 9 months. Thinking of trying other local hotels in the future.

ok

Customer review rating 4.1/5

Jason Business - 22/07/2019 Confirmed reviews ALL

A little frustrated that the staff present have very little understanding of English. The previous staff were very good at assisting myself and my team who stay there regularly.

Room has to be renovated

Customer review rating 4.1/5

Ronald Couples - 06/05/2019 Confirmed reviews ALL

We have had better rooms in the same hotel. It was not possible to have side tables next to each bed, because the lamps were mounted just above the bed, instead of aside of the bed. Therefore we had turned the beds 90 degrees and put a side table in front of the door. One of the side tables missed pieces and there were stains on the carpet.

Dear RONALD V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Luxeuil-les-Bains Hexagone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Next time instead of broken the bed and make this type of complain please call the reception to change the room this could be the better solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

HOTEL PLUS QUE CORRECT

Customer review rating 4.1/5

Anonymous Business - 18/02/2019 Confirmed reviews ALL

HOTEL CORRECT BONNE LITERIE PETIT DEJEUNER LIMITE PAS ASSEZ DE CHOIX ET CERTAINS PLATS CHAUDS ETAIENT TIEDASSES ET PEU APPETISSANTS

Madame/Monsieur L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Luxeuil-les-Bains Hexagone. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux n’hésitez pas à nous solliciter pendant votre séjour ou au moment de votre départ. je souhaiterais avoir votre avis et reste a votre disposition pour en parler. Vous pouvez me contacter par mail au h5… ou par téléphone au 03…. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Emmanuel MINETTE Directeur

Consistent

Customer review rating 4.1/5

Fran Business - 17/01/2019 Confirmed reviews ALL

Always welcoming

Dear FRANCIS M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Luxeuil-les-Bains Hexagone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuel MINETTE Directeur

Dust& horrible food and service

TripAdvisor rating 3.5/5

Dreamer32840145731 Business - 24/11/2018 TripAdvisor review

Old hotel, room not properly clean (old moquette full of dust) The pepersonnel is not enough to take care of the incoming guests and their needs/requests. Terrible food at the restaurant and for the breakfast . In that area there is not too much choice.

Nothing special but not poor either

Customer review rating 4.1/5

Richard T. Couples - 03/10/2018 Confirmed reviews ALL

Outside the hotel looked run down and inside it was just about ok. The room was okay and we were pleased that the room heater worked. Overall just about okay.

Satisfactory; personnel very helpful.

Customer review rating 4.1/5

O H. Families - 05/07/2018 Confirmed reviews ALL

Comfortable - even though the room was rather compact.

Wonderful Stay in Luxeuil Les BAINS @ Hexagone Mercure for more than 1 month (March/June)

Customer review rating 4.1/5

Alessandro C. Business - 02/07/2018 Confirmed reviews ALL

People at the reception and at the brasserie/restaurant, Gregory, Amelie and Johana were impressively kind and always with a positive attitude vs the customers. It was really a friendly environment with very professional people

Customer review rating 4.1/5

V. B. Couples - 11/06/2018 Confirmed reviews ALL

Good location, friendly personnel but capacity (n°people) too low for a fully booked hotel (Les 3 Ballons)

On the edge

Customer review rating 4.1/5

D. Couples - 03/06/2018 Confirmed reviews ALL

We had not made a reservation. We received a 'superior' room at a higher rate. It was not explained why. The room was on the quiet side of the hotel, most remote from elevators and stairways on the ground floor. The room was warm, there was no air conditioning and as it was on ground floor, we could not sleep with the window open. So it was a really warm (and humid) night. The quality of the WiFi was poor (most remote room on the ground floor). The breakfast was ok.

Genial

Customer review rating 4.1/5

Jeuissen Couples - 11/05/2018 Confirmed reviews ALL

Personnel pro servible. Chambre impeccable. Dinr prft

Stay Away

TripAdvisor rating 3.5/5

peterpeetersfree Couples - 05/04/2018 TripAdvisor review

We booked a premium room. On arrival this room wasn't ready and nobody off the personel was really intrested to make this room ready. So they gave us the smallest rooom they could find. After complaining they would give us 5 euo as this was to them the difference in price. The next morning we had the complain again and then they would see there mistake and offered us a decent copensation. The staff at hotel couldn't care less. teribble hotel

Customer review rating 4.1/5

Anonymous Business - 10/03/2018 Confirmed reviews ALL

Nickel

Monsieur K., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Luxeuil-les-Bains Hexagone. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Emmanuel MINETTE Directeur
Customer review rating 4.1/5

Anonymous Couples - 28/11/2017 Confirmed reviews ALL

Room was clean, but shower water remained long time in the shower cabin and came nearly over the edge, room 102. Late evening dooropening hour was perfect for us. Breakfast was OK, except for the baquet it tasted like it was from Sunday morning instead of fresh. Staff was very friendly.

CORRECT

Customer review rating 4.1/5

Groupon Couples - 03/10/2017 Confirmed reviews ALL

HOTEL TOUT A FAIT CORRECT PERSONNEL PROFESSIONNEL

Tranquility and professional welcoming competence of staff

Customer review rating 4.1/5

Lee P. Solo - 31/08/2017 Confirmed reviews ALL

I was very pleased to be a quest in this hotel. In particular the staff were very professional and helpful. I had booked an evening meal which upon on arrival discovered did not have a vegetarian option. Fortunately the staff were willing and kind enough to modify their menu options to formulate a vegetarian supper for me. I would also recommend the hotels suburban location as it provides pleasant opportunities for an evening walk after supper.

solid

Customer review rating 4.1/5

Traveller Families - 03/08/2017 Confirmed reviews ALL

good hotel, room a bit narrow and the matrass of the bed a bit very soft, bathroom was very good, all working well, good breakfast, nice brasserie for dinner as well as bar

No shower curtain, non smoking room was very smoky, got wrong room type

Customer review rating 4.1/5

Anonymous Business - 27/07/2017 Confirmed reviews ALL

The rooms are old but that's OK for me, what is not good is missing shower curtains. I was really disappointed that you do not enforce a no smoking rule. Your receptioninst told me this happens all the time. This is not acceptable I think. I have Asthma and it is really bad when this happens. I was out in a Twin bed but at least there was a solution. Also why no Cappuccino at breakfast?? Your Nespresso machine has a milk steamer just staff needs 5 minutes training.

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