Mercure Épinal Centre Hotel

Information message

Mercure Épinal Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 771 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Downtown area, close to shops, bars and restaurants.

  • Wellness area: swimming pool, jacuzzi, sauna, hammam and fitness center

  • Catering and "Homemade" Room Service on weekdays

  • Paid private parking spaces, charging stations for any electric vehicle

  • Equipped seminar rooms with A/C (video projector, flip chart, etc.)

Hotel location

Mercure Épinal Centre Hotel

13 place Emile Stein, BP 242
88007 EPINAL
France

  • By plane

    BALE MULHOUSE At 90km / 55 miles

  • By plane

    EPINAL MIRECOURT At 40km / 25 miles

  • By plane

    STRASBOURG ENTZHEIM At 100km / 62 miles

  • By helicopter

    DOGNEVILLE At 10km / 6 miles

  • By helicopter

    EPINAL DOGNEVILLE At 5km / 3 miles

  • By car

    BUGNEVILLE At 40km / 25 miles

  • By car

    EPINAL CENTRE At 2km / 1 miles

  • By train

    EPINAL At 0km / 0 miles

GPS:48.173116, 6.445488

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE MOUTON BLANC

Our "Le Mouton Blanc" restaurant offers tasty, healthy and balanced dishes in a pleasant and contemporary setting. The menu and set menus are made with seasonal produce. On sunny days, take advantage of our terrace!

Our accommodation(s)

Choose from the different categories, according to your requirements: Standard Room, the more spacious Superior Room, Privilege Room for a wide range of services, or the Family Suite for family stays. Air-conditioned, non-smoking rooms, free WiFi, Nuxe products, quality bedding, courtesy tray, Canal Plus and mini bars are added perks that will eventually persuade you to visit the Mercure Épinal Centre.

Our guest reviews

Our guest reviews for
Mercure Épinal Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  771 reviews

TripAdvisor Rating  4.0/5  417 reviews

Great location, but above all great people. Comfortable hotel, great rooms

Customer review rating 5.0/5

Emmanuel S. D. Business - Confirmed reviews ALL

We have been especially impressed with the care taken by the hotel team to make sure that all our needs were catered to. We requested a parking spot, and the staff went the extra mile to ask us the size of our vehicle and reserved a spot (the only one) that could accommodate our van. Our check-in experience was superfast and efficient. Great breakfast. The staff, again, was perfect.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Épinal Centre. It is always a pleasure to receive positive feedback. We hope that your next visit will be as pleasant as the previous one. Regards, l'équipe Mercure Epinal Centre

Very good (and unfortunately very short) stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We were in Épinal for an entry exam for my daughter. What a lovely city and people!!! The hotel location is very convenient. I hope my daughter gets accepted at the art school so we could come back to visit regularly.

Dear FADI O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Épinal Centre. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Regards, l'équipe Mercure Epinal Centre

good

Customer review rating 4.0/5

Ismael B. Solo - Confirmed reviews ALL

very good

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Épinal Centre. It's will be a pleasure for all the team to welcome you again. Regards, l'équipe Mercure Epinal Centre

Well located but much too old

Customer review rating 3.0/5

Olivier Families - Confirmed reviews ALL

Nice Spa but the whole hotel and decoration are much too old and ugly ( curtains of the room for exemple). Cannot be rated 4 star if the hotel is so "oldie" and 80's like.

Dear OLIVIER F., Thank you for your comments following your stay at Hôtel Mercure Épinal Center. It is with great pleasure that the whole team share your appreciations. Our hotel is in full renovation this year, we hope to satisfy you during a future visit. While waiting to welcome you again, we ask you to believe, Sir, in the expression of our best regards, Christine Mercure Epinal Center

room was very noisy

Customer review rating 2.5/5

F. Business - Confirmed reviews ALL

not satisfied as usual because my room was very noisy !!

Dear EMMANUEL F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Épinal Centre. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Lorène - Relation clients.

Good stay

Customer review rating 5.0/5

F. Business - Confirmed reviews ALL

Good welcome, nice room. diner was fine

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Épinal Centre. It is always a pleasure to receive positive feedback. Looking forward to welcoming you, Lorène - Relation clients

Excellent stay, well located

Customer review rating 5.0/5

Christina M. Families - Confirmed reviews ALL

We were delighted with our stay at the Hotel Mercure Épinal Centre! The Hotel Team and the Manager are exceptionally lovely, welcoming and helpful. Nothing was too much trouble and we felt instantly at ease, as well as comfortable in this well situated hotel. The indoor pool was fabulous for daily swims, as well as the spa. The Hotel is well located, with easy access to the old town as well as the new. We highly recommend this hotel for an exceptional stay in Épinal Centre.

Dear CHRISTINA Q., We very much appreciate your comments regarding your stay at the Hôtel Mercure Épinal Centre. It is always a pleasure to receive positive feedback and to know that our receptionist Christine helped you too had a good stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lorène - Relation clients.

Customer review rating 4.0/5

Benny Business - Confirmed reviews ALL

Perfect

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Épinal Centre. We hope to have the pleasure to welcome you again. Best regards, Lorène - Relations clients.

Just good enough

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Second time at this hotel, I stayed only one night during a business trip. Staff professional and kind, good breakfast and very nice dinner. The problem is the interiors of the rooms, that REALLY need to be refreshed. Stains on the moquette and mold starts between the bathroom tiles. Overall not a perception of an accurate cleaning. Just enough for a night, not more.

Dear FRANCESCO F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Épinal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are in the process of renovating our rooms. We hope these changes will give you an opportunity to come back. Best regards, Lorène - Relations clients.

Welcoming staff

Customer review rating 5.0/5

Stephanie Business - Confirmed reviews ALL

I had an excellent night stay. The room was quiet and comfortable. The staff was very professional and welcoming. A special thanks to a receptionist called Margaux who went out of her way to assist me during my stay. Special mention to her for delivering a truly out of the ordinary service. The other reception team members were very good as well.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Épinal Centre. We hope to have the pleasure to welcome you again, and hope your next visit will be as pleasant as the previous one. Best regards, Lorène - Relation clients.

Not up to standard

TripAdvisor rating 1.0/5

sN5845XC Couples - TripAdvisor review

Poor reception (apart from one staff member). Poor (superior) room standard. Had to change the electronic key FIVE times. Tiny sauna and hammam only accessible at 15 euros per person. Paking fee €12.50) to a barely accessible parking area. Reasonable quality breakfast. Disastrous New Year's Eve dinner

Good Location. Excellent Room

TripAdvisor rating 4.0/5

Steve O Couples - TripAdvisor review

Easy to find by car and secure private parking. We had an excellent Superior Room which was very well equipped and spacious. Reception staff very helpful. We visited on a Sunday night and it would have been good to know from the website that the hotel restaurant is closed on Sundays. There are many restaurants within walking distance but as is common in France most were shut on a Sunday evening, (We had arrived from 2 weeks in Italy and ended up in a Pizza restaurant!) Didn't get to try the pool / sauna as we were on an overnight stop back to the ferry ports. However we did have an excellent breakfast in our room - lots of fresh bread, croissants etc - and no extra charge for room service. We would certainly consider another visit but on a weekday - Epinal looks like a nice town - it would be good to see it when it is open!

Poor Service

TripAdvisor rating 1.0/5

Jojymathew Business - TripAdvisor review

Lived 4 Nights without any A/C. I will never stay again. Restaurant was also serving the same food again and again. It was a painful experience and finally fall sick. If the A/C is not working in Summer, please shutdown the facility.

Good

TripAdvisor rating 3.0/5

jingjian Business - TripAdvisor review

good services Price a little big too high compare to the rooms and citys. Breakfast just OK, not so much choices Restaurant sympatic services, but closes sunday Location pretty good, near the canal and city center.

Dear JINGJIAN, Thank you for having taken time to give us your views following your last stay in our hotel. My team and I are very grateful for your remarks. They help us to maintain our efforts so that the services we provide for you fully meet your expectation. Our rooms comply with a good standard of quality of a four stars hotel, in the services and in the professionalism of our teams. Looking forward to welcoming you soon in Epinal. Best Regards,

Great hotel, front desk service can improve

TripAdvisor rating 3.0/5

Tico0125 Business - TripAdvisor review

After check in I went to my room and the room was occupied by somebody else!!! Front desk person only smiled and say I am sorry. She changed me to a different room but gave me the key without re-programming it. I asked to reprogramm it and she did finally.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in EPINAL