Good welcome, nice room. diner was fine

We were delighted with our stay at the Hotel Mercure Épinal Centre! The Hotel Team and the Manager are exceptionally lovely, welcoming and helpful. Nothing was too much trouble and we felt instantly at ease, as well as comfortable in this well situated hotel. The indoor pool was fabulous for daily swims, as well as the spa. The Hotel is well located, with easy access to the old town as well as the new. We highly recommend this hotel for an exceptional stay in Épinal Centre.

Perfect

Second time at this hotel, I stayed only one night during a business trip. Staff professional and kind, good breakfast and very nice dinner. The problem is the interiors of the rooms, that REALLY need to be refreshed. Stains on the moquette and mold starts between the bathroom tiles. Overall not a perception of an accurate cleaning. Just enough for a night, not more.

I had an excellent night stay. The room was quiet and comfortable. The staff was very professional and welcoming. A special thanks to a receptionist called Margaux who went out of her way to assist me during my stay. Special mention to her for delivering a truly out of the ordinary service. The other reception team members were very good as well.

Poor reception (apart from one staff member). Poor (superior) room standard. Had to change the electronic key FIVE times. Tiny sauna and hammam only accessible at 15 euros per person. Paking fee €12.50) to a barely accessible parking area. Reasonable quality breakfast. Disastrous New Year's Eve dinner

Easy to find by car and secure private parking. We had an excellent Superior Room which was very well equipped and spacious. Reception staff very helpful. We visited on a Sunday night and it would have been good to know from the website that the hotel restaurant is closed on Sundays. There are many restaurants within walking distance but as is common in France most were shut on a Sunday evening, (We had arrived from 2 weeks in Italy and ended up in a Pizza restaurant!) Didn't get to try the pool / sauna as we were on an overnight stop back to the ferry ports. However we did have an excellent breakfast in our room - lots of fresh bread, croissants etc - and no extra charge for room service. We would certainly consider another visit but on a weekday - Epinal looks like a nice town - it would be good to see it when it is open!

Lived 4 Nights without any A/C. I will never stay again. Restaurant was also serving the same food again and again. It was a painful experience and finally fall sick. If the A/C is not working in Summer, please shutdown the facility.

good services Price a little big too high compare to the rooms and citys. Breakfast just OK, not so much choices Restaurant sympatic services, but closes sunday Location pretty good, near the canal and city center.

After check in I went to my room and the room was occupied by somebody else!!! Front desk person only smiled and say I am sorry. She changed me to a different room but gave me the key without re-programming it. I asked to reprogramm it and she did finally.