Mercure Épinal Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 858 reviews

Mercure Épinal Centre Hotel - Image 1
Mercure Épinal Centre Hotel - Image 2
Mercure Épinal Centre Hotel - Image 3
Mercure Épinal Centre Hotel - Image 4
13 place Emile Stein, BP 242, 88007 EPINAL, France

Description

Hotel extras

  • Downtown area, close to shops, bars and restaurants.

  • La Sultane de Saba beauty booth; body, hand, foot treatments; waxing; nails

  • Catering prepared on site and 24-hour room service on weekdays

  • Paid private parking spaces, charging stations for any electric vehicle

  • Equipped seminar rooms with AC (video projector, flip chart, etc.)

Our accommodation(s)

Hotel location

Mercure Épinal Centre Hotel

13 place Emile Stein, BP 242
88007 EPINAL
France

GPS:48.173116, 6.445488

Telephone
Fax +33 3 29 29 12 92

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE MOUTON BLANC

Our Le Mouton Blanc restaurant offers tasty, healthy and balanced dishes in a pleasant and contemporary setting. The menu and set menus are made with seasonal produce. On sunny days, take advantage of our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  858 reviews

TripAdvisor Rating  3.7/5  459 reviews

Customer review rating 2.5/5

Lionel T. Families - Confirmed reviews ALL

The room (119) was facing the inner courtyard and the street. The window was not insulating the noise and there was activity in the courtyard starting at 5 am. The noisy street could be heard as well.

Dear Mr. T., Thank you for taking the time to share your experience. We are sincerely sorry that your stay was disturbed by noise issues that occurred beyond our control. Your visit coincided with the Poussay Fair, a major event in the region that attracts many visitors and guests who stay with us especially for the occasion. We would, however, like to point out that your room faced only the hotel’s inner courtyard, which is usually well protected from outside noise. It is therefore likely that the disturbances you experienced were exceptionally due to the large crowds brought by this event. We completely understand the inconvenience caused and would like to extend our apologies once again. Please be assured that we make every effort to provide our guests with optimal comfort, even during busy festive periods. We truly hope to have the pleasure of welcoming you again in a calmer setting, so that you may fully enjoy the pleasant experience we strive to offer each of our guests. Kind regards, The Mercure Épinal Centre Team

Customer review rating 5.0/5

Melissa C. Families - Confirmed reviews ALL

I had booked 2 rooms as I was traveling with 5 people. The hotel was very accommodating, clean and helped me to park my car. There was an issue with the shower, which my have been user error, and they remedied that quickly and got a us new room. It did not present as an inconvenience to us or the them. Breakfast was wonderful. And they assisted me in getting my large vehicle out of the tight parking with much encouragement. It was centrally located, quiet at night and a comfortable setting. We seemed to be in renovated rooms. I would recommend staying here. They were quite accommodating.

Bonjour, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience à l’Hôtel Mercure Épinal. Nous sommes ravis de lire que vous avez apprécié l’accueil, la propreté de nos chambres ainsi que notre petit-déjeuner. Nous sommes heureux d’avoir pu vous accompagner lors de votre arrivée et de vous aider avec le stationnement de votre véhicule. Concernant le petit souci rencontré avec la douche, nous vous remercions de votre compréhension et sommes contents d’avoir pu vous reloger rapidement afin que votre séjour reste agréable. Votre recommandation et vos encouragements nous touchent beaucoup. Toute l’équipe et moi-même serons ravis de vous accueillir à nouveau lors de votre prochain passage à Épinal. Bien cordialement, Théo Chassard Réception – Hôtel Mercure Épinal

Customer review rating 5.0/5

Vincent B. Business - Confirmed reviews ALL

Very nice hotel with very please staff Great location in center , no need to use you car anymore

Customer review rating 2.0/5

Jane C. Families - Confirmed reviews ALL

Run down and dated, definitely not a 4 star hotel experience. Front desk staff were lovely and helpful we can't fault them, but the room was tatty (paint work on the doors and door frames in particular) and the pool changing area damp and mouldy and the spa pool too hot to even put a foot in. Not worth the money we paid so disappointed.

Dear Madam, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Your comments regarding the pool and spa facilities have been duly noted, and we are currently looking into the matter to understand what happened. We also sincerely appreciate your kind words about our front desk staff — your compliments will be shared with the entire team. We truly hope to have the opportunity to welcome you again under better circumstances and to provide the experience you were rightfully expecting. Best regards, The Mercure Épinal Team

Customer review rating 4.5/5

Jika N. Families - Confirmed reviews ALL

Schöne Zimmer, sauber und gemütlich. Sehr gutes Frühstück...

Sehr geehrter Herr N., Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren und die zentrale Lage sowie die Sauberkeit und Gemütlichkeit unserer Zimmer geschätzt haben. Ihr positives Feedback zum Frühstück wissen wir ebenfalls zu schätzen. Mit freundlichen Grüßen, L'équipe Mercure Épinal Centre.

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Other web-users rate our hotel

  • 271 reviews 7.4/10 Location
  • 480 reviews 6.8/10 Room
  • 476 reviews 9.3/10 Service
  • 9 reviews 7.5/10 WiFi
  • 223 reviews 8.9/10 Breakfast
  • 134 reviews 5.5/10 Cleanliness
  • 119 reviews 6.3/10 Wellness Area
  • 118 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.