Mercure Épinal Centre Hotel 4 stars

very friendly staff, room very clean but unfortunately more snacks and drinks could be offered

No slippers No toothpaste Cold rooms, Only omlete for breakfast No Bathrobe

Great evening and night in Épinal.

the rooms are spacious, the bed is super comfortable, you can open the window and the breakfast is divine! The location is really in the center of town and close to the river. Only thing I recommend improvement is the parking ,...way to small

The “Mercure” Hotel for me was very satisfying with regard to cleanliness, quiet, amenities and quiet surrounding area. Your hotel is a model for other hotels to emulate

I got a room with slants that I hit all the time. I am 180 cm tall and should consider this when booking this room In addition, one day when I returned to the room after a full day of absence, the door was wide open.

On my Invoice there is one restaurant charge 26.9.2019 which is not made by me and check out person could not remove this from my bill.

I've stayed in Mercure, Epinal more than 10 times, this time my stay was satisfactory but there are some areas for improvement. More specifically: - the room was cleaned daily, but toiletries, bathroom supplies and fresh towels were not provided daily (which is what I would expect) - I wasn't informed that breakfast was not included in my booking only until I checked out. I was assuming that it was part of my price when I was using it daily. For the future, I would prefer to know this when I check in so I can decide whether I want to use it as an extra option or not. other than that, I was pleased with my stay and the staff was very polite and welcoming.

The room was adequate, the only detraction was the shower outlet being partially blocked. We had no opportunity to sample the delights of the restaurant as it was closed for the night. We were accurately directed to some local restaurants. Ordinarily, this experience would score higher however, although everything had been prepaid ahead of our arrival, we were still landed with a bill for the garage, which should have been included in the original offer.

Family of four sharing family room. We have a Tesla and are travelling through Europe so wanted a hotel with a car charger. Room was fine, a bit dated, but clean and everything worked. Beds were comfortable enough.

Lovely staff, clean room, good price. Concierge at front desk were really helpful!

Excellent hôtel reposant

Correcta. ni excepcional ni mala

the breakfast was always the same, and without vegetables, what is not good. the wifi was poor. the hotel's bathroom need to renovate, as it is very old one, and aged. the window was dirty, what would be manageable. it was not noisy, my room was to the river side, but the window could be replaced with a much better one - probably it is more operating cost, what would return if replaced. the sauna was not operates at the morning, so couldn't even test it, when I would have opportunity to try. Year by Year I am coming to that hotel, but it the quality goes down. To be positive also, staff really nice at the reception and at breakfast. Lobby area is good, also the koffe is reachable anywhere, also the positioning of the hotel is good, and the area.

everything as expected - thank you