MERCURE BELFORT CENTRE 4 stars
Customer review rating (ALL Rating) 4.6/5 67 reviews
2A Avenue Jean Moulin
Public transport: ligne n°5 Arrêt Marseille
Check-in from - Check out up to
The warm atmosphere and friendly staff make the Traveller's Bar a great place to meet friends, colleagues, have a drink or settle in for the evening.
Our 76 modern and stylish rooms all come with temperature control, a flat-screen satellite TV, high-speed WiFi, a desk and safe so you can have peace of mind. Our resolutely modern hotel is accessible to people with reduced mobility and we provide free adapted on-site parking.
Our guest reviews
100% genuine reviews from our guestsFind out more
Okay for a night or two
Customer review rating 3.5/5
Anonymous Friends - Confirmed reviews ALL
Friendly front office staff. Complementary bottle of water on arrival in refrigerator. Free parking at hotel. The restaurant chain “au bureau” is adjoined to the hotel and has a lovely outdoor terrace. Friendly servers, ok food, good happy hour. Rooms smell stuffy, safe not working due to low battery. Fortunately air conditioning worked well. Toilet seat not straight as shown in previous reviews. Isn’t there a monthly quality check from housekeeping? Coffee and tea not refilled.
Dear Patrick D., We very much appreciate your comments regarding your stay at the Mercure Belfort Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 1.0/5
Serge M. Families - Confirmed reviews ALL
The receptionist refused to provide medical assistance. We had a cycling race that day and my brother fell. He went to see a doctor and received the advice to put ice on his painfull wrist. We went to the reception and ask for ice cubes. The receptionist refused to give us ice cubes given 'it was too busy in the bar he said. We couldn't believe our ears. When checking out I confronted the receptionist agianb with this and he reacted arrogant and repeated his point of view 'It was too busy' Furthermore, thee sauna wasn't working on Sunday morning. I've asked for this and they said 'it will be ok in 15 min'. When going back to the sauna: it still wasn't fixed. The sauna is a minor issue compared to the refusal op providing ice cubes
Dear Michel M., Thank you for taking the time to tell us about your experience at the Mercure Belfort Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5
Wellington S. Business - Confirmed reviews ALL
better than last experience in our competitor
good stay but not friendly depend on staff.
Customer review rating 3.5/5
Hansu C. Business - Confirmed reviews ALL
i enjoy the stay in mercure belfort but they didn't refill the water everyday, and when i ask to staff to get the water and explain about that. she seems annoyed and charged the water bottle.
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