Novotel Belfort Centre Atria 4 stars
Customer review rating (ALL Rating) 4.2/5 604 reviews
Avenue de l'Espérance
MULHOUSE At 67km / 41 miles
N13 LES GLACIS DU CHATEAU At 1km / 0 miles
BELFORT At 1km / 0 miles
Check-in from - Check out up to
Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.
The spacious, contemporary and perfectly modular Novotel room is a true living space and can be adapted to suit all requirements. Each of our rooms measures 269 sq. ft. (25 sq. m) and has free WIFI and adjustable air conditioning. Feel like a VIP in our Executive Rooms with free minibar, Nespresso coffee machine and other features aimed at your wellbeing.
Our guest reviews
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Worn down hotel and modest service
TripAdvisor rating 2.0/5
Tom S J TripAdvisor review
Receptionist was the only professional staff member we met. Breakfast was mediocre and staff was not varing about the guests at all. We were upgraded due to ALL membership, but the room was not at all as expected - contrary to a number of other Novotels we have stayed at. Safe box was not working and the room was worn down. Very disappointing
Dear Tom, Many thanks for this feedback. I am very sorry that we could not meet your expectactions. We acknowledge the hotel needs refurbishment, and I am trying my best to plan it the soonest possible. Meanwhile we spare no effort in maintaining the highest possible levels of service, despite the numerous, additional challenges the vacation season brings us. We hope to have soon another opportunity to prove you different. Please feel free to contact us in anticipation of a future stay with us.
The level of Novotel Belfort is not at the level of service given by Novotel
Customer review rating 1.5/5
Matthieu S. Families - Confirmed reviews ALL
Old room Few staff Bar and Restaurant closed at arrival Issue with lift at departure
Dear M. S., Thank you for taking the time to tell us about your experience at the Novotel Belfort Centre Atria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Guichard General Manager
Great staff & amenities
Customer review rating 5.0/5
Ton M. Business - Confirmed reviews ALL
Very nice treatment
Dear Ton, Thank you so much for this kind review. It was a pleasure welcome you and your party. We hope to see you again soon, with no more bad surprise from the weather. Kind regards, Vincent Guichard General manager
Best place to stay in available option in Belfort near market and other attraction
TripAdvisor rating 5.0/5
HarishK1199 Business - TripAdvisor review
Good hotel with polite staff and specially resturant staff who take care of your food as a vegetarian ....rooms are good with required amenities...very good option for family and business trips. Good options available for food in breakfast for vegetarian and main thing the hotel staff is comfortable with english so no problem in conversation with them.Play area for kids also a good thing
Dear Harish, Thank you so much for this kind review. It was a pleasure seeing you again with us. Please visit again soon!
It couldn't be worse.
TripAdvisor rating 1.0/5
768jack Business - TripAdvisor review
I arrived on the holiday weekend for a 7-night stay. I was upgraded to an "executive" room, which looked just like the one in which I stayed 8 months ago except for extra cans of drink in the fridge. The safe did not work - I requested a repair 3 times but it was never fixed. The bottle of hand soap was never refilled - the housekeeping left 2 bars of soap on the 5th day and 3 tubes of shampoo on the 6th day. I guess they did not know how to open the bottles - I tried but I couldn't, either. On Monday, I asked the young lady at the front desk if the restaurant was open for dinner. She said "Yes, but all the food is in the jar." After an exchange of Q&A's, she finally said the food was for the workers and not for the guests. At nearby Mercure, the restaurant was open as usual. Why could not Novotel do the same, especially on the holiday when many restaurants were closed?
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