Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.3/5 1,901 reviews

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Description

Hotel extras

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

Our accommodation(s)

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Hotel location

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,901 reviews

Customer review rating 4.5/5

Leanne T. Couples - Confirmed reviews ALL

We purchased this package and we were really impressed, the staff were very helpful and pleasant, the room was large and comfortable and I really like the secure parking

Dear Leanne, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to our friendly team & your comfortable room. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 3.5/5

Cliff D. Couples - Confirmed reviews ALL

Second night very loud and rowdy young guests , sports teams of some sort . Breakfast next morning was cleared out by them and offer not great .

Dear Cliff, Thank you for taking the time to tell us about your stay. We are sorry that your experience did not meet expectations specially for the breakfast service; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Lukas Wilfling General Manager Mercure Canberra Hotel

Customer review rating 5.0/5

Sandra C. Friends - Confirmed reviews ALL

Close to downtown, War Memorial and places of interest. Nice breakfast and loved the history. Great room overlooking Garden Courtyard and quiet.

Dear Sandra, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to the view from your room, the central location of the hotel & the dining facilities. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 5.0/5

Elaine S. Business - Confirmed reviews ALL

Always feel very welcome at Mercure, very accommodating hotel

Dear Elaine, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive and that you feel very welcome each time you stay with us. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 3.5/5

Melanie M. Couples - Confirmed reviews ALL

Unfortunately the building is a bit run down. The breakfast was ordinary for the price and we found other venues to eat at. Mould in the shower area was off putting. Not living up to the 4 star rating which is sad ad it had really great potential.

Dear Melanie, Thank you for taking the time to tell us about your stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns regarding cleanliness as well as the breakfast offering, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Lukas Wilfling General Manager Mercure Canberra Hotel

Other web-users rate our hotel

  • 828 reviews 9/10 Location
  • 1,505 reviews 7/10 Room
  • 1,035 reviews 8.4/10 Service
  • 41 reviews 3.6/10 WiFi
  • 578 reviews 5.8/10 Amenities
  • 546 reviews 5.9/10 Food
  • 517 reviews 6.7/10 Cleanliness
  • 495 reviews 7/10 Breakfast

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