Hi Mal, Thank you for taking the time to share your feedback. We’re pleased to hear that the fridge was otherwise useful, and we appreciate you letting us know that it was freezing your sandwiches and yoghurt. We will have the fridge in Room 210 checked to ensure it is operating at the correct temperature. We also apologise for the dirt and hair you noticed on the floors and in the bathroom. This is not the standard of cleanliness we aim to provide, and we will share your feedback with our housekeeping team for further attention. Thank you again for bringing these matters to our attention. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Hafiz, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a comfortable stay overall. We sincerely apologise for the noise from the air conditioning and understand how this may have affected your sleep. We are a budget-style accommodation, but we always aim to ensure that essential facilities are working properly and will have the air conditioning checked by our maintenance team. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience on your next visit. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Gail, Thank you for taking the time to share your feedback. We’re pleased to hear that our staff were friendly and helpful, but we’re sorry that several aspects of the room affected your stay. We apologise for the flies and the issue with the window screen. We will have this checked and ensure the screen is properly repaired. We’re also sorry that the TV and air-conditioning controls were not available in your room, and we will follow this up with our team. We appreciate your comments regarding the room and bathroom size. As a budget motel, we understand that our rooms are more compact, but we still want our guests to have a comfortable and well-maintained stay. Thank you again for your honest feedback. It helps us identify areas where we can improve. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Will, Thank you for your lovely review! We’re delighted to hear you had a comfortable stay and found our staff friendly and helpful. It’s wonderful to know that our recommendations helped you make the most of your time in Canberra. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Jassi, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our receptionist friendly and respectful, and we truly appreciate your kind comments about our staff. We sincerely apologise that the mattress and pillows were uncomfortable and that the microwave and fridge were not up to the cleanliness standard you expected. We will follow up with our housekeeping team regarding these concerns. We also appreciate your feedback regarding the availability of plates and cutlery and will take this into consideration. We’re sorry to hear that your recent experience was not as positive as your previous stay with us. Your feedback is important and helps us identify areas where we can improve. Thank you again for bringing these matters to our attention. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Fahim, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. Regarding the door, we do explain to guests how to use the room keys, as some guests may find the key system a little tricky to operate. However, we apologise for the inconvenience you experienced and will ensure our team continues to assist guests with this when needed. We were unaware of the issue with the TV, as it was working normally the previous night. Thank you for bringing this to our attention—it has helped us identify the problem, and we have rectified it by placing a new tv in the room. We also apologise for the cleanliness issue, particularly the hair on the bed. We take this feedback seriously and will follow up with our housekeeping team. Thank you again for your review, as feedback like yours helps us identify and rectify issues for future guests. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Claudia, Thank you so much for your wonderful feedback! It truly means a lot to me to hear that you felt welcomed and well looked after during your stay. And yes, that was me — Avash! 😊 I’m so glad I could assist and make your stay a little more comfortable. Thank you for your kind words, and I hope to have the pleasure of welcoming you back again in the future! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Vicki, Thank you for your wonderful feedback! We’re delighted to hear that you found our beds very comfortable and our reception team friendly and professional. We understand that our bathrooms are compact, and we appreciate your feedback regarding the space, particularly for taller guests. Thank you for sharing your experience, and we hope to welcome you back again on your next visit to Canberra! Kind Regards, Avash Asst. Manager Ibis Bdget Canberra

Hi Kathlean, Thank you for your lovely feedback! We’re delighted to hear that you found our property well located, clean, and our staff very friendly. Your kind words are greatly appreciated, and we hope to welcome you back again on your next visit to Canberra! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Craig, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property beautiful, easy to park at, and that your room was clean and the atmosphere pleasant. However, we sincerely apologise for the issues you experienced during your stay. We are sorry for the confusion regarding your room type and the inconvenience caused by the room change. We also apologise for the faulty door and the refrigerator freezing your milk, yoghurt and fruit. We understand how frustrating this would have been, particularly while you were recovering from a lung infection. We will ensure these issues are checked and addressed with our team. We also appreciate your feedback regarding the stairs and understand that this would have been particularly difficult given your circumstances. Your comments are valuable to us, and we hope to have the opportunity to provide you with a much more comfortable experience on a future stay. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Thushara, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient and that you were happy with the cleanliness and neatness of the room. We understand that our ibis budget rooms may not suit everyone, as they are designed to provide all the essential facilities in a compact and practical space. Our rooms combine the sleeping, shower, toilet and basin areas to make the most of the available space while keeping the accommodation affordable. We also appreciate your feedback regarding the size of the shower and the water spilling out. We will certainly take this into consideration. Thank you again for your honest feedback, and we hope to welcome you back in the future. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Satya, Thank you for your lovely feedback! It is always a pleasure to welcome you back, and we truly appreciate your continued loyalty and support over the years. We are delighted to know that you consistently have a good experience and find your stays comfortable. We look forward to welcoming you back again soon! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Donna, Thank you for your lovely feedback! We’re pleased to hear that you found your stay comfortable and within your budget. It’s also great to know that you were happy with the cleanliness of the room and found our reception team polite and welcoming. We truly appreciate your kind words and look forward to welcoming you back again in the future. Kind regards, Avash Asst. Manager Ibis Budget Canberra

Hi Chris, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations, particularly regarding the room and heater. We take safety concerns extremely seriously. We would like to reassure you that the heater and wiring issue you mentioned has since been inspected and fixed to ensure it is safe for our guests. Regarding the room size and layout, ibis budget rooms are designed with a compact and functional layout to provide affordable accommodation, including the pod-style bathroom and washbasin positioned outside the bathroom area. However, we understand that this design may not suit every guest. We also appreciate your comments regarding the bed, seating and overall room condition. Your feedback has been shared with the relevant teams for review. We sincerely apologise for the concerns you experienced and appreciate you bringing them to our attention. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Frank, Thank you for taking the time to share your feedback. We are pleased to hear that you found our property well located and reasonably priced. We understand your concern regarding additional charges. However, we would like to clarify that there is no hidden cost associated with bringing a pet. Our pet fee and the applicable conditions are clearly outlined on our website and are available to guests at the time of booking. Similarly, the parking fee is part of our property's parking policy. We appreciate that additional charges can sometimes be overlooked, and we will continue to ensure that our fees and policies are communicated as clearly as possible. Thank you again for your feedback and for staying with us. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Charles, Thank you so much for your lovely review and for continuing to choose to stay with us! It’s always a pleasure to welcome you back, and we’re delighted to hear that you consistently enjoy our clean rooms, easy check-in and friendly service. We truly appreciate your continued support and look forward to welcoming you again on your next visit! 😊 Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Titus, Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience and that our hotel felt like a home away from home. 😊 We truly appreciate your kind words and look forward to welcoming you back again soon! Kind Regards, Avash Asst. Manager Ibis Budget Canberra