ibis budget Canberra 3 stars

Customer review rating (ALL Rating) 4.1/5 354 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Your perfect low cost hotel choice when visiting Australia's capital city

  • Located off the Federal Highway, 7Km from Canberra city centre

  • A short drive to all major galleries, attractions, shopping & dining

  • Rooms designed for solo travelers, couple, families or groups

  • Fast & free Wi-fi throughout the hotel, free on site car parking

Our accommodation(s)

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Hotel location

ibis budget Canberra

15 Tay Street, Antill Street
2602 WATSON
Australia

GPS:-35.225, 149.166583

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  354 reviews

TripAdvisor Rating  3.0/5  522 reviews

HORRIBLE EXPERIENCE!

TripAdvisor rating 1.0/5

Explore611130 TripAdvisor review

I never thought I would write a review, I have never done it before, but this one is worth my time spending. It was the most horrific stay and I wish no-one goes through such traumatic experience. We booked for 5 nights, stayed the first night at my partners insistence. After 13 hours of driving my partner was very tired and i too. We booked a Queen bed accommodation and were offered initially a king single bed that was best suited for people with disability, so we requested another one and was given a double bed with a bunk bed on top, we accepted there because we were told that the room that we booked was given to someone else. All their rooms are unclean, no chairs to sit on, a very dirty plastic stool, nothing was clean, there was a bug in the toilet, shower dirty, all rooms are very, very small, photos are deceiving. So, no ethics, no satisfactory customer service just right there. At time of going to bed I tried to get in bed but I did not notice the wooden bunk bed right in front of me and hit my head so hard that I nearly passed out. My forehead was very swollen and badly bruised! It was very late and when I went out to the Office which was just outside the room, there was no-one but most importantly there was no first aid kit or an emergency phone. The next day it was a Sunday and there was no Pharmacies opened. I understand that it's a budget hotel and my partner wanted to stay closer to the convention he was going to; but there is total negligence, lack of duty of care, poor customer service, unclean, the list is endless. The next day we asked for our refund because we were not going to stay one more night there, unfortunately it was prepaid and we had to get refunded; one of the remaining 4 days was refunded, the General Manager said that he organised 2 of them and to contact another booking agency for one of the days but we never got any refund, I did contact Expedia which he said has organised the refund for us but Expedia had no knowledge of such bookings, also the third agency, Webbed, had no record of the booking. I went through traumatic days also trying to contact all those agencies. I tried to call the hotel to explain my situation but never got an answer. I am still unwell with the big bruise on my head and a sore eye after almost a month now. IT'S A HEALTH HAZARD! Keep away from them. They are lucky I give them 1, this hotel deserves nothing.

Good location and stay.

Customer review rating 4.5/5

Wendy Solo - Confirmed reviews ALL

Easy to find, very friendly and helpful staff, room clean and comfortable.

Hi Wendy, Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us - especially that your room was clean and that our location was handy for you! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind Regards, Matt Parkins General Manager Ibis Budget Canberra

Not central to Canberra HOWEVER a car is necessary , so no inconvenience

Customer review rating 5.0/5

Harry C. Solo - Confirmed reviews ALL

Warmly welcomed by Manager Matt and his staff, and over my five night stay.

Hi Harry, Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us, it was a pleasure having you stay! I am also thrilled to hear that you were warmly welcomed and looked after by our staff while you were here. Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind Regards, Matt Parkins General Manager Ibis Budget Canberra

Pleasant place to stay

Customer review rating 4.5/5

Nat L. Business - Confirmed reviews ALL

It provided a great place to stay because it was so close to the venue I travelled to each day for a course. It was quiet and the staff were pleasant and very helpful. There's a very convenient room to do your laundry in which was really great because I was doing 7 hours of yoga each day and needed to be able to wash everything before driving back home to Sydney!

Hi Nat! Thank you so much for staying with us and for taking the time to provide us with such wonderful feedback! I am delighted to hear that you enjoyed your stay with us, especially that our location was convenient and that you were able to keep your clothing clean during your stay! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind Regards, Matt Parkins General Manager Ibis Budget Canberra

Well located, with some beautiful old trees nearby a huge bonus

Customer review rating 3.5/5

Tim H. Solo - Confirmed reviews ALL

The shower cubicle light didn't work, so showering by phone torchlight necessitated a brief rinse, as appropriate for the low pressure U adjustable shower head. The low volume flush on the toilet lead to an ongoing leaking cistern. Reception was helpful in assisting me access the cumbersome wireless internet on the second day. 120 paces from the second floor to the car park minimised my cigarette consumption. At least the swipe card worked, which wasn't always the case at another Ibis Budget where I have previously stayed. The plastic stool was quite uncomfortable but I persisted as I can not get comfortable checking messages on the bed. Hey, I'm not unhappy and am likely to continue using Budget where it's the most competitive option. I am really enjoying the couple of nights following my departure at a Mercure Resort, which cost double what I paid for Ibis but only with a big discount off the rack rate is it the best, most affordable option at this destination. Thanks

Hi Tim, Thank you so much for staying with us and for taking the time to provide us with your valuable feedback. I am happy to hear that for the most part you enjoyed your stay with us, though am sorry to see that your overall experience with us did not quite meet your expectations. I do apologise for the issues you had with the light and flush in the bathroom, we have since had these issues rectified in the room and am sorry that it affected your stay. Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Kind Regards, Matt Parkins General Manager Ibis Budget Canberra

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Other web-users rate our hotel

  • 288 reviews 8.6/10 Location
  • 862 reviews 4.7/10 Room
  • 553 reviews 9.4/10 Service
  • 10 reviews 8/10 WiFi
  • 572 reviews 3.5/10 Comfort
  • 372 reviews 5.8/10 Cleanliness
  • 135 reviews 3.6/10 Amenities
  • 78 reviews 5.7/10 Breakfast

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