ibis budget Canberra 3 stars

Customer review rating (ALL Rating) 4.0/5 568 reviews

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Description

Hotel extras

  • Your perfect low cost hotel choice when visiting Australia's capital city

  • Located off the Federal Highway, 7Km from Canberra city centre

  • A short drive to all major galleries, attractions, shopping & dining

  • A hotel for the whole family with pet-friendly rooms available

  • Fast & free Wi-fi throughout the hotel, paid on site car parking

Our accommodation(s)

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Hotel location

ibis budget Canberra

15 Tay Street, Antill Street
2602 WATSON
Australia

GPS:-35.225, 149.166583

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  568 reviews

TripAdvisor Rating  3.2/5  534 reviews

Customer review rating 2.0/5

Tiffany M. Families - Confirmed reviews ALL

We came back to our room after a day out to find cockroaches crawling everywhere. There was nowhere to put your dirty dishes after the breakfast, and the breakfast fruit tasted sticky, so I didn't eat it. I know it's a budget hotel, but ewww...

Hi Tiffany, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay. Finding cockroaches in the room is understandably distressing and not the experience we want any guest to have. This has been escalated to our pest control and housekeeping teams for immediate attention. We also apologise for the confusion around where to place used breakfast dishes and for the condition of the fruit at breakfast, which is certainly not acceptable. Your comments have been shared with the relevant teams to ensure better hygiene standards and clearer arrangements moving forward. While we are a budget hotel, basic cleanliness and comfort should never be compromised. We regret that your stay fell short of expectations and appreciate you bringing these matters to our attention. Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 5.0/5

Carmelo R. Friends - Confirmed reviews ALL

I felt I was at home and all the staff and patriots were family

Hi Carmelo, Thank you so much for this wonderful and touching review! We’re truly delighted to hear that you felt at home during your stay and that our team made you feel like part of the family. Your kind words about our manager, caretaker, and front desk staff mean a great deal to us, as we always strive to provide welcoming, friendly, and exceptional customer service. Knowing that our smiles and interactions made a positive difference really motivates us. We sincerely appreciate your support and look forward to welcoming you back again very soon. 😊 Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 5.0/5

Naomi V. S. Business - Confirmed reviews ALL

Great location. Peaceful and close to nature.

Hi Naomi, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our excellent location and found it peaceful and close to nature. It’s great to know this added to your overall experience. We look forward to welcoming you back again in the future 😊 Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 4.0/5

Jason F. Friends - Confirmed reviews ALL

No issues

Hi Jason, Thank you for letting us know. We’re glad to hear there is no issue at all, and we truly appreciate your understanding and feedback. We hope to welcome you back again soon 😊 Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 0.5/5

Tim B. Solo - Confirmed reviews ALL

The first room had a never ending buzzing sound and vibration from a nearby air conditioner. The staff member was courteous and changed my room, despite the same one not being available, it was okay. The second room had a bunk on-top and unfortunately the base of the bunk was unclean and had old dirt and grime built up on it. The shower was almost non-functional and only delivered water via one small centre jet which made it difficult to shower. The bed was sunk in the middle almost creating a crest to sleep on. Overall, In future I’ll definitely be spending the extra to avoid Ibis hotels. Not an enjoyable or peaceful experience, unfortunately. A let down, even considering the “budget” nature of the hotel.

Hi Tim, Thank you for taking the time to share your detailed feedback. We are pleased to hear that our team member was courteous and able to assist with a room change, and we appreciate your understanding in this regard. However, we are truly sorry that your overall experience fell short of expectations. Please accept our sincere apologies for the cleanliness issue with the bunk bed base and the condition of the mattress. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping team for immediate review and corrective action. Regarding the shower, we apologize for the inconvenience you experienced. We would like to advise that the shower head has been replaced this morning, and our maintenance team has addressed the issue to ensure proper water flow going forward. We understand your disappointment, even considering the budget nature of the hotel, and we regret that your stay was not as comfortable or peaceful as it should have been. Feedback like yours is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. Thank you again for your review, and we do wish you all the best with your future travels. Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

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Other web-users rate our hotel

  • 376 reviews 7.7/10 Location
  • 1,033 reviews 4.8/10 Room
  • 743 reviews 8.6/10 Service
  • 19 reviews 6.8/10 WiFi
  • 661 reviews 3.9/10 Comfort
  • 473 reviews 4.4/10 Cleanliness
  • 329 reviews 7.7/10 Value
  • 175 reviews 3/10 Amenities

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