Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.3/5 1,905 reviews

Mercure Canberra - Image 1
Mercure Canberra - Image 2
Mercure Canberra - Image 3
Mercure Canberra - Image 4

Description

Hotel extras

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,905 reviews

TripAdvisor Rating  3.9/5  2,296 reviews

Customer review rating 3.5/5

Ximonie C. Couples - Confirmed reviews ALL

Unknowingly allocated to a room with conjoining door - could literally hear everything from the room next door. Asked to be moved and had to be downgraded as no other availability. Bathroom shower had mould on the ceiling and smelt bad - had to leave light and fan running permanently with door to bathroom closed. Foyer 'perfume' was so strong and not pleasant. Breakfast was decent.

Customer review rating 5.0/5

Jennifer L. Couples - Confirmed reviews ALL

We loved our stay at Mercure Canberra. The staff were so friendly and welcoming the buffet breakfast was fantastic

Dear Jennifer, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to our friendly staff & the buffet breakfast. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 4.5/5

Karen P. Solo - Confirmed reviews ALL

Greeted warmly upon arrival and provided with a layout of the hotel. Room was easy to find and very comfortable.

Dear Karen, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to your comfortable room & warm greeting on arrival by our staff. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to welcoming you back again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 4.0/5

Donna C. Couples - Confirmed reviews ALL

Very happy with our room & bfast was sufficient, reception staff friendly thank you

Dear Donna, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to your room and our friendly staff. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 1.5/5

Nathan A. Families - Confirmed reviews ALL

Things were going ok until we were woken by a leaking ceiling around 2am. It appears that there were some repairs in this spot and this is not the first time the ceiling has leaked in this room. Water was dripping onto the leather lounge chairs including my wife's handbag that was on the chair. Our night sleep was not great from this point. This was reported the next morning and while the reception staff was interested and stated they would take notes it appeared to be more about the room and less about us and there was no apology.

Dear Nathan A., Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our team will contact you to discuss this matter shortly. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 823 reviews 8.9/10 Location
  • 1,533 reviews 7/10 Room
  • 1,036 reviews 8.3/10 Service
  • 40 reviews 2.5/10 WiFi
  • 546 reviews 5.8/10 Food
  • 524 reviews 6.6/10 Cleanliness
  • 480 reviews 7.1/10 Breakfast
  • 14 reviews 2/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Canberra