Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.3/5 1,862 reviews

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Description

Hotel extras

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

Our accommodation(s)

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Hotel location

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,862 reviews

Customer review rating 3.0/5

Kathy L. Families - Confirmed reviews ALL

The hotel is in need of refurbishment. While the bed was comfortable, the toilet was loose on the floor and the bathroom door needs adjusting. The Wardrope is antiquated and poorly thought out.

Dear Kathy, Thank you for your recent review of your stay at Mercure Canberra. We are sorry to hear that your experience with us was not up to the standards we strive to provide our guests.     At Mercure Canberra, we take our commitment to providing a comfortable atmosphere very seriously and are dedicated to improving our services and amenities. We value customer feedback and appreciate your taking the time to share your thoughts with us. Your comments have been passed onto our team; we apologize for any inconveniences caused.       Thank you again for taking the time to share your feedback, it is invaluable to our team as we continue to strive for excellence in all areas of service.  Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 5.0/5

Anne M. Families - Confirmed reviews ALL

Great stay - can’t fault it

Dear Anne, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to your comfortable room & our dining facilities. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 3.5/5

Brown M. Business - Confirmed reviews ALL

The welcome at the hotel was good. The hotel does need some upgrades but it is in a good location and reasonably priced

Dear M., Thank you for your recent review of your stay at Mercure Canberra. We are sorry to hear that your experience with us was not up to the standards we strive to provide our guests.     At Mercure Canberra, we take our commitment to providing a comfortable atmosphere very seriously and are dedicated to improving our services and amenities. We value customer feedback and appreciate your taking the time to share your thoughts with us. Your comments have been passed onto our team; we apologize for any inconveniences caused.       Thank you again for taking the time to share your feedback, it is invaluable to our team as we continue to strive for excellence in all areas of service.  Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 5.0/5

Katelyn S. Friends - Confirmed reviews ALL

We had a stunning and huge room, everything was clean. Very happy with our stay

Dear Katelyn, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to your spacious room. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 1.5/5

Zachary S. Couples - Confirmed reviews ALL

Unclean bathroom and very dated. Only good thing was secure parking.

Dear Zachary, Thank you for your recent review of your stay at Mercure Canberra. We are sorry to hear that your experience with us was not up to the standards we strive to provide our guests.     At Mercure Canberra, we take our commitment to providing a comfortable atmosphere very seriously and are dedicated to improving our services and amenities. We value customer feedback and appreciate your taking the time to share your thoughts with us. Your comments have been passed onto our team; we apologize for any inconveniences caused.       Thank you again for taking the time to share your feedback, it is invaluable to our team as we continue to strive for excellence in all areas of service.  Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Other web-users rate our hotel

  • 828 reviews 9/10 Location
  • 1,505 reviews 7/10 Room
  • 1,035 reviews 8.4/10 Service
  • 41 reviews 3.6/10 WiFi
  • 578 reviews 5.8/10 Amenities
  • 546 reviews 5.9/10 Food
  • 517 reviews 6.7/10 Cleanliness
  • 495 reviews 7/10 Breakfast

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