Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.3/5 362 reviews

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Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  362 reviews

TripAdvisor Rating  4.0/5  3,164 reviews

Certificate of excellence 2024

A lovely surprise!

TripAdvisor rating 5.0/5

Balibeachlover TripAdvisor review

I was so pleasantly surprised with the Mercure, our first stay here and won't be our last. It is on the best beach in all of Sanur, the pools are lovely and beachfront, plenty of loungers on the beach, staff are very friendly and it's close to all the restaurants along the beachfront. We stayed in the Executive room, beds were very comfortable, large bathroom with toiletries. We normally stay at the Hyatt and Tandjung Sari but we will definitely be back to stay at the Mercure again.

Thank you Mercure Sanur !

TripAdvisor rating 5.0/5

Annette M TripAdvisor review

We had our wedding on the beach at the Mercure Sanur. Everything organised by Novi at the hotel. All our friends and family stayed at the hotel as well. What amazing staff and we had the best day for our wedding. Everyone enjoyed staying at the hotel and Novi made the day and stay so special from start to finish. Novi is a real credit to.the hotel and did such an amazing job planning our wedding, we cannot say enough about her. Please do yourself a favour and check out the wedding services or stay at the hotel. You won't be disappointed. Thank you to Novi and Dayu and all the amazing staff for making our stay and our guests stay such a special one. You will not be disappointed if you book this hotel. We will definitely be regulars at this hotel.. We have stayed at many hotels in Bali and this is our favourite by far. Thank you Novi, you are a treasure !

Dear Mrs.Annette, Warmest Greetings from Mercure Resort Sanur Bali! Thank you so much for your heartfelt review! We are overjoyed to hear that your wedding on the beach at Mercure Sanur was everything you hoped for and more. It’s wonderful to know that Novi and our team could contribute to making your special day truly memorable. Novi is indeed a gem, and we will be sure to share your kind words with her. We’re thrilled that both you and your guests enjoyed your stay and that you found our hotel to be your favorite in Bali. We look forward to welcoming you back as regulars and creating more wonderful experiences for you in the future. Thank you again for your recommendation and for making us a part of your incredible celebration. Warmest regards, Anna Guest Experience

Well located

Customer review rating 5.0/5

Merrin Couples - Confirmed reviews ALL

Lovely beach and expansive grounds

Dear Mrs. Merrin R., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and thank you for taking the time to share your feedback and for highlighting our lovely beach and expansive grounds. We're pleased to hear you enjoyed the location. We apologize for the inconvenience you experienced with the rain shower and the patio door lock upon arrival. I’m glad our maintenance team was able to resolve the issue quickly. Please rest assured, we are addressing the shower matter to prevent future occurrences. Your comfort is our priority, and we truly appreciate your understanding. We look forward to welcoming you back for an even better experience. With Kindest Regards, Dayu Purba Guest Experience Manager

GreT place heaps to see and do terrific eateries just a short stroll along beach front e

TripAdvisor rating 5.0/5

Lana K TripAdvisor review

Room was large had a great air-conditioning the bed fantastic we had great sleep. The room attendants Miki and Ngurah were just great nothing was to much trouble & the room cleaned superbly each day they both deserve the accolade The only negative we have was when we wanted to hire a push bike we found the bikes dirty and not serviced seats torn and in one instance with a screw sticking through the seat.- we found very good bikes about 50 mtrs away on beach front for a bit less Apart from that small blemish our stay at Mercure was fantastic and very relaxing.

Dear Lana K, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed your stay and that the location, room size, air conditioning, and especially the bed contributed to a relaxing and restful experience. It’s heartwarming to hear that Miki and Ngurah made such a great impression—your kind words will certainly be shared with them! On the other hand we are sorry to learn about the condition of the push bikes. We appreciate you bringing this to our attention, and I can assure you that we will review our bike maintenance procedures to prevent this from happening in the future. We’re glad that this issue did not overshadow your overall experience, and it’s wonderful to hear that you found your stay fantastic and relaxing. We hope to have the pleasure of welcoming you back for more enjoyable visit soon! With Kindest Regards, Dayu Purba Guest Experience Manager

Toilet

TripAdvisor rating 3.0/5

Rune K TripAdvisor review

Nice hotell, but the toilet in the room is not working right. I have complaned 5 times, but nothing happen. The personal is ignoring my request, So that is bad service😥we have paid a lot for thise holliday. So we should have an wc in the room......................

Dear Rune K, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback regarding your stay. We sincerely apologize for the inconvenience caused by the issue with the toilet in your room and for the lack of responsiveness you experienced from our team. This is certainly not the standard of service we strive to provide. Please rest assured, we take your concerns seriously, and I will personally follow up with our maintenance team to ensure the matter is resolved promptly. Your comfort is our priority, and we regret that we did not meet your expectations on this occasion. We are truly regretful Mercure Bali Sanur Resort did not live up to your expectations. This is certainly not the standard we aspire to and for this we apologize. We truly value your stay with us and want to ensure your experience moving forward is much more enjoyable. If there’s a possibility of you returning to Sanur, it would be our greatest ambition to regain your confidence and I encourage you to contact me directly so I may personally assist you. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

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Other web-users rate our hotel

  • 706 reviews 9.4/10 Location
  • 1,207 reviews 7.1/10 Room
  • 1,463 reviews 9.3/10 Service
  • 15 reviews 8.8/10 WiFi
  • 728 reviews 8.1/10 Food
  • 658 reviews 7.7/10 Cleanliness
  • 597 reviews 9.3/10 Beach
  • 453 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.