Pullman Stuttgart Fontana 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,181 reviews

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Vollmoellerstrasse 5, 70563 STUTTGART, Germany

Description

Hotel extras

  • 252 comfortable rooms and suites

  • 3 km to the freeway and 10 km to the airport & Neue Messe fairgrounds

  • Direct links to public transport

  • 1,200 m² fitness and spa lounge

  • Vaihinger Hall with 406m ² for up to 400 people

Our accommodation(s)

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Hotel location

Pullman Stuttgart Fontana

Vollmoellerstrasse 5
70563 STUTTGART
Germany

GPS:48.726618, 9.111672

Telephone
Fax +49 711 7302525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,181 reviews

Customer review rating 4.0/5

Irene C. Business - Confirmed reviews ALL

I had to ask for the invoice as it was not sent to my email as agreed

Dear Mrs. C., Thank you for contacting us regarding your recent stay. Please accept our sincere apologies that your invoice was not automatically sent to your email as previously agreed, and that you had to request it manually. Our goal is to provide a seamless experience from check-in to check-out, and we are truly sorry for this oversight. We have addressed this issue with our team to ensure our billing procedures are handled more efficiently moving forward. We hope that you otherwise had a pleasant stay with us, and we would love the opportunity to welcome you back to in the future. Best regards, Your Management Team

Customer review rating 3.0/5

Irja L. Business - Confirmed reviews ALL

Great location and asset, rooms are comfortable and clean. I have stayed there several times due to the location, despite that the service in the reception is every time off somehow, employees are too "busy" to give you a nod of acknowledgment, even if they are just chatting to each other with no other guests in sight. Or sitting, while you are standing for (in my opinion more lengthly than elsewhere) check in process. I am staying in hotels 70 nights + per year and you just pick up quickly when you are handled as a nuisance vs greeted as a welcomed guest. If the management could fix the service issue in the reception, it would be great place to stay.

Dear Mrs, L., Thank you for being a loyal guest and for taking the time to share your detailed feedback with us. While we are thrilled to hear that you appreciate our great location, comfortable rooms, and cleanliness, we are deeply concerned by your comments regarding the service at our reception. As someone who travels extensively and spends over 70 nights a year in hotels, your perspective is incredibly valuable to us, and we take your observations very seriously. What you described does not reflect the high standards of hospitality and guest recognition we aim to provide at the Pullman Stuttgart Fontana. A warm, attentive welcome should be the foundation of every guest interaction, and we sincerely apologize that you were made to feel like a nuisance rather than a valued guest. Please be assured that we have shared your feedback directly with our Front Office Management. We are currently addressing this with our reception team to ensure that attentiveness, proactive engagement, and efficiency are consistently practiced by all team members, regardless of how busy they appear. We truly appreciate your constructive criticism, as it helps us pinpoint exactly where we need to improve. We hope you will give us another opportunity to welcome you back in the future and to provide you with the seamless, welcoming experience you rightly expect and deserve. Warm regards from Stuttgart, Your Management Team

Customer review rating 5.0/5

Yingjui C. Friends - Confirmed reviews ALL

I would like to sincerely thank Mr. Eren and Mr. Gabrielle for the wonderful hospitality during our stay. They truly made us feel warmly welcomed and at home. From the beginning of our Europe trip in Paris all the way to Germany, this hotel has honestly been one of the biggest and most pleasant surprises. From the room assignment to the overall service experience, everything was handled beautifully and we were extremely satisfied. Thank you once again for creating such a memorable stay.

Dear Mr. C., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to hear that your stay with us was one of the highlights of your Europe trip and that you felt so warmly welcomed. Your kind words regarding the room allocation and overall service mean a great deal to us. A special thank you as well for recognizing Mr. Eren and Mr. Gabrielle personally. We will be very happy to share your appreciation with them, as feedback like yours is a great motivation for our entire team. It was our pleasure to host you, and we sincerely hope to welcome you back again on a future visit. With kind regards Your Hotel Team

Customer review rating 4.5/5

Daniel F. Business - Confirmed reviews ALL

I had a fantastic stay at the Pullman. The rooms are modern, and the service is great, especially the bar team, who are wonderful. The gym and spa are nice places to relax after a long day. There are two minor points, though. The rooms are a bit too warm, and there is no real AC. You can open the windows, but the whole hotel could be a bit cooler. Also, there are still some issues with the elevators not working properly.

Dear Mr. F., Thank you very much for your excellent review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel and especially appreciated our modern rooms, spa area, gym, and the service provided by our team. Your kind words about our bar staff are greatly appreciated and will gladly be shared with the entire team. At the same time, we would like to thank you for your constructive feedback regarding the room temperature and the elevators. Please note that the air conditioning system is currently switched off due to the still cooler night temperatures. For environmental reasons, we operate either the heating or the cooling system depending on the season. Our reception team is available 24 hours a day and can gladly provide a fan upon request for additional comfort. We also apologize for the inconvenience caused by the elevator issues. Our technical team is continuously working to improve the situation as quickly as possible. Thank you again for your valuable feedback. We truly hope to welcome you back again soon. Kind regards, Hotel Team

Customer review rating 4.5/5

Zeynep E. Y. Families - Confirmed reviews ALL

Excellent stay overall! The hotel is in a perfect location with easy access to public transportation. The staff were very friendly and always ready to help, and the beds were extremely comfortable. There was a minor issue with the elevators, but it was a technical problem and didn’t affact our experience.

Dear Mr. Y., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you had an excellent stay and that you appreciated our central location, convenient access to public transportation, the friendliness of our staff, and the comfort of our beds. We also appreciate your understanding regarding the temporary elevator issue. While technical problems can occasionally occur, we are pleased to know that it did not significantly impact your overall experience. Your kind words are a great motivation for our entire team, and we truly look forward to welcoming you back again soon. Kind regards, Your Hotel Management

Other web-users rate our hotel

  • 481 reviews 8.3/10 Location
  • 927 reviews 6.3/10 Room
  • 819 reviews 7/10 Service
  • 45 reviews 3.4/10 WiFi
  • 466 reviews 8.5/10 Breakfast
  • 417 reviews 5.5/10 Comfort
  • 350 reviews 5/10 Cleanliness
  • 315 reviews 3.3/10 Amenities

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