Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,973 reviews

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Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • A house with its own history and modern French flair

  • Unique suites in creative colors and a contemporary design

  • 20 stylish meeting facilities with state-of-the-art equipment for up to 800 guests

  • Green Key certification with a focus on regional products and sustainable luxury

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,973 reviews

TripAdvisor Rating  4.3/5  5,187 reviews

Customer review rating 4.5/5

Kagan C. Families - Confirmed reviews ALL

We stayed last year before and after our mountain holiday and it was lovely, this year is also very good but last year we got lots of small presents for the kids in the room, this year there was no, kids were expecting these little gifts :) but other than that very good stay, good location, good service, good breakfast, spacious rooms, good amenities

Bonjour Kagan C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, service, breakfast, and amenities. I appreciate your feedback regarding the children's gifts; while we strive to create memorable experiences for our younger guests, we understand that expectations can vary from year to year. We hope to welcome you and your family back in the future for another delightful stay. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.0/5

Angus B. Friends - Confirmed reviews ALL

Just had a quick one night stay with a small group in two rooms. Pros: excellent location next to the central station, friendly and engaging staff, beautiful and unique spa facility, high quality breakfast buffet and dinner restaurant, comfortable beds Cons: Check-in took quite a long time (having to check in each room individually), housekeeping perhaps a little spotty (some rogue hairs in the powder room sink), rooms and hallways in need of a renovation (very "2000s modern" with some chips in the large table in our prestige suite). This was my first time in a Sofitel, and while the soft product (staff, food etc) was very good, I expected it to be more like a Fairmont in terms of quality of the hard product as well. I'd seen the comments I other reviews, but the rooms, while interesting and kind of retro chic in their design, definitely are in need of a refresh. Overall, great stay though! For me, it's the staff that make all the difference, and everyone from the restaurant servers to the spa staff were very friendly and welcoming. Would return (hopefully after a reno!)

Bonjour Angus B., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to read that you enjoyed our excellent location, the warm hospitality of our staff, and the quality of our dining options and spa facilities. Your positive remarks about our team will be shared with them, as they strive to create memorable experiences for our guests. We sincerely apologize for any inconvenience you experienced during check-in. We understand that checking in multiple rooms can sometimes be time-consuming, and we appreciate your patience in this regard. We are continually reviewing our processes to enhance efficiency and ensure a smoother experience for our guests. Regarding the housekeeping concerns you mentioned, please be assured that we take such feedback seriously. Cleanliness is a top priority for us, and we will address this with our housekeeping team to ensure that our standards are consistently met. Your comments about the design and condition of our rooms and hallways have been noted. While we are proud of our unique aesthetic, we understand that guests may have varying preferences regarding room ambiance. Rest assured, your input will be considered as we evaluate our property for future enhancements. We appreciate your understanding and your recommendation to return in the future. It is guests like you who motivate us to continually strive for excellence in all aspects of our service. Best Regards, Emiel van Dijk General Manager

Customer review rating 3.5/5

Jelle J. Solo - Confirmed reviews ALL

Lovely room with a lot of amenities, beautiful bar and restaurant. However the staff lacked of personal attention and willingness to create memorable experiences, simple things such as being greeted at the door or asking how my arrival was during check in where missing.

Bonjour Jelle J., Thank you for sharing your feedback regarding your recent stay at Sofitel Munich Bayerpost. We are pleased to hear that you enjoyed the beauty of our hotel and the amenities provided in your room. However, we regret that the level of personal attention from our staff did not meet your expectations. Ensuring a memorable experience for our guests is of utmost importance, and your comments will be taken into consideration for future improvements. Best Regards, Emiel van Dijk General Manager

Customer review rating 3.0/5

Simon D. Business - Confirmed reviews ALL

Staff were v good, hotel was a bit tired, the room was very hot and the aircon did not help. I had to use a fan to stay cool (it was Jan and there was snow on ground)!

Bonjour Simon D., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Munich Bayerpost. We are pleased to hear that our staff made a positive impression on you. However, we regret that the temperature in your room did not meet your expectations, particularly during the winter months. Your comments regarding the air conditioning will be taken into consideration as we continue to enhance our guest experience. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.0/5

Jenny Y. Families - Confirmed reviews ALL

Overall the experience is good

Bonjour Jenny Y., Thank you for taking the time to share your positive feedback regarding your stay at Sofitel Munich Bayerpost. We are delighted to hear that you found our location to be convenient and that your overall experience was satisfactory. Your kind words encourage us to continue providing exceptional service to our guests. Best Regards, Emiel van Dijk General Manager

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Other web-users rate our hotel

  • 1,611 reviews 9.1/10 Location
  • 2,261 reviews 7/10 Room
  • 2,734 reviews 8.2/10 Service
  • 13 reviews 7.7/10 WiFi
  • 1,006 reviews 8/10 Breakfast
  • 634 reviews 6.5/10 Cleanliness
  • 414 reviews 4.5/10 Value

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