Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,646 reviews

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Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute.

  • We are certified with the globally renowned "Green Key" label.

  • The hotel is only a 5-minute walk from the city center.

  • Family special offers, family rooms, and two themed rooms: Music and Black Forest room

  • Central starting point for excursions to the Black Forest, Europa-Park, Switzerland and France

Our accommodation(s)

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,646 reviews

Customer review rating 4.0/5

Michael S. Friends - Confirmed reviews ALL

Overall very positive, but the blinds in the rooms are completely useless, don't think you can sleep after the sun gets up. Nevertheless a completely fine room

Dear Michael S., Thank you for your positive feedback regarding our location and staff. We appreciate your comments about the room blinds and understand how important a good night's sleep is. Your insights will be noted for future considerations to enhance our guest experience. Best regards, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 1.5/5

Gopal A. Couples - Confirmed reviews ALL

The hotel is very well located, and the staff is friendly. However, several expected amenities were missing, including basic toiletries, slippers, and a bathrobe. The minibar was empty, and only one bottle of complimentary water was provided for two people. These small details impacted the overall experience and made it feel below 2-star standards.

Dear Gopal A., Thank you for your feedback regarding your recent stay at our hotel. I am pleased to hear that you appreciated our prime location and the friendliness of our staff. However, I regret to learn that certain amenities did not meet your expectations. While we strive to provide a comprehensive range of services, I understand how the absence of some items can affect your overall experience. Your comments will be taken into consideration as we continually seek to enhance our offerings. Sincerely, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 5.0/5

Jacques P. Solo - Confirmed reviews ALL

Always choosing Novotel Konzerthaus for the friendly TEAM, nice rooms, nice locations

Dear Jacques P., Thank you for taking the time to share your positive experience at Novotel Freiburg am Konzerthaus. We are delighted to hear that you appreciate our team's friendliness, the comfort of our rooms, and our prime location. Your feedback is highly valued. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 4.0/5

Clarisa C. Business - Confirmed reviews ALL

Thank you for providing a UK to european adaptor for my stay, which I forgot to pack in.

Dear Clarisa C., Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and that the adaptor was helpful. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 5.0/5

Antonas I. Solo - Confirmed reviews ALL

I am very grateful for the help at the reception in finding a flower shop :)

Dear Antonas I., Thank you for your kind words regarding our location and the comfort of your stay. We are pleased to hear that our reception team was able to assist you in finding a flower shop. Your feedback is greatly appreciated. Sinan Kapamaz Assistant Director Lodging & Administration

Other web-users rate our hotel

  • 1,424 reviews 9.2/10 Location
  • 1,585 reviews 6.4/10 Room
  • 1,209 reviews 7.1/10 Service
  • 32 reviews 6.7/10 WiFi
  • 764 reviews 7.3/10 Breakfast
  • 548 reviews 6.2/10 Cleanliness
  • 469 reviews 4.2/10 Vibe
  • 458 reviews 3.2/10 Value

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