Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,682 reviews

Best price
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Novotel Freiburg am Konzerthaus - Image 1
Novotel Freiburg am Konzerthaus - Image 2
Novotel Freiburg am Konzerthaus - Image 3
Novotel Freiburg am Konzerthaus - Image 4
Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute.

  • We are certified with the globally renowned "Green Key" label.

  • The hotel is only a 5-minute walk from the city center.

  • Family special offers, family rooms, and two themed rooms: Music and Black Forest room

  • Central starting point for excursions to the Black Forest, Europa-Park, Switzerland and France

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 1 queen size bed and balcony

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 1 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Our suite offers a bedroom and living area, a free minibar and premium WIFI, a Nespresso machine and bathrobes for a perfect stay. The suite is 89 m² in size and features a queen bed (1.80 × 2.00 m).

Max. number of persons
4
Area
From 89 m² / 957 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring a high-quality bed (71 inches/1.8 m), minibar, free WIFI, desk, hairdryer, bathtub, TV and relaxing armchair with a separate table.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Work and relax! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring a high-quality bed (59 inches/1.5 m), minibar, free WIFI, desk, hair dryer, bathtub and TV.

Max. number of persons
1
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring separate twin beds, minibar, free WIFI, desk, hairdryer, bathtub, TV and relaxing armchair with a separate table.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Enjoy more amenities. Our Superior Rooms offer plenty of space along with various extras: free premium WIFI, free minibar, Nespresso machine in the room, bathroom with bathtub and VIP bathroom amenities with bathrobe.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Pure relaxation! Our comfortable standard room embodies the sophisticated Novotel concept. Besides a high-quality bed (1.80 m), it offers a sofa bed, minibar, free WIFI, desk, hairdryer, bathtub, TV and separate table.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Our superior room offers plenty of space as well as various extras: Free premium WIFI, free minibar, Nespresso machine in the room, bathroom with bathtub & VIP amenities and bathrobe. Sofa bed for max. 1 adult or 2 children.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Welcome to Lisa and Katja's personal music room! Unique details that are handmade with love and devotion and a Spotify playlist with all of their favorite tunes and personal recommendations are just waiting for you to discover!

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Fancy a short trip to the Black Forest? Welcome to Jasmin's Black Forest room! Here you will find wooden décor, tradition and modernity combined in a single room. The ideal solution for those who do not have time to visit the real Black Forest!

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telephone
Fax +49 761 3889100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 219 rooms
  • One room for people with reduced mobility
  • 6 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Entertainment

  • Piano

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High speed transmission line Additional charge

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

11 Meeting rooms

Family

Services for children

  • Play area

Well-being

Swimming pool

  • Covered
  • On site
  • On site
  • Indoor parking
  • Private
  • 101 parking spaces
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 28.00 € 28 EUR Per day

Accessibility

  • Accessible parking

LA ROTONDE

Photo out of - LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Cooking style
International
Chef name
Martin Kaib
Capacity
144
Accessibility
Accessible service
79098 Freiburg Im Breisgau, Germany
Telephone +49 761 3889850
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 5 p.m. to 1 a.m.

Enjoy a delicious breakfast selection featuring fresh fruits, baked pastries, hot favorites, and international classics to start your day right.

Relax and unwind by our inviting swimming pool, surrounded by comfortable loungers in a tranquil atmosphere. The perfect place to escape and take a refreshing dip or soak up the sun and enjoy your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,682 reviews

Customer review rating 5.0/5

Roy P. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Eberhard M. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Kenneth M. Families - Confirmed reviews ALL

Dear Kenneth M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the cleanliness of your room. Your comments about the need for modernization and additional sockets have been duly noted for future considerations. Best regards, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 3.0/5

Rindert D. L. Families - Confirmed reviews ALL

Dear Rindert d. L., Thank you for sharing your feedback regarding your recent stay. We acknowledge your concerns about the pool size, room connectivity, and breakfast service. We take all guest comments seriously and will reflect on them as we strive to enhance our offerings. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 4.0/5

Evette K. Families - Confirmed reviews ALL

Dear Evette K., Thank you for your positive feedback regarding our location, food, and service. I appreciate your comments on the air conditioning and room cleaning, which will be taken into account for future improvements. Best regards, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 5.0/5

Eberhard M. Families - Confirmed reviews ALL

A great hotel, really. I particularly enjoyed the large room, the great Sauna (it looks brand new), cute Swimming pool and friendly staff. I highly recommend the Hotel.

Customer review rating 3.5/5

Kenneth M. Families - Confirmed reviews ALL

Great location next to train and bus station. Hotel lobby and restaurant nice. Rooms could do with some modernisation and additional sockets. Comfortable and clean though.

Dear Kenneth M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the cleanliness of your room. Your comments about the need for modernization and additional sockets have been duly noted for future considerations. Best regards, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 3.0/5

Rindert D. L. Families - Confirmed reviews ALL

Couldnt get connecting rooms Breakfast was understaffed Hotel room ok but old

Dear Rindert d. L., Thank you for sharing your feedback regarding your recent stay. We acknowledge your concerns about the pool size, room connectivity, and breakfast service. We take all guest comments seriously and will reflect on them as we strive to enhance our offerings. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 4.0/5

Evette K. Families - Confirmed reviews ALL

It was very good location and excellent food and service.however the air condition was not good and weak. In addition the room cleaning should be better and improved.

Dear Evette K., Thank you for your positive feedback regarding our location, food, and service. I appreciate your comments on the air conditioning and room cleaning, which will be taken into account for future improvements. Best regards, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 3.0/5

Matthew W. Couples - Confirmed reviews ALL

Well located hotel directly opposite the train station. Ideal for visiting the city (pleasant short walk) but also for using as a base to explore the Black Forest, due to proximity to the station. Hotel itself is quite dated in its decor. Definitely needs an upgrade, very basic rooms. Ours didn't even have a TV remote. But it's clean and functional for a short trip like ours.

Dear Matthew W., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location, which indeed serves as a convenient base for exploring both the city and the Black Forest. We acknowledge your concerns about the decor and the absence of a TV remote in your room. Our team is continuously working on improvements, and your comments will be taken into consideration as we plan future upgrades. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 3.0/5

Federico F. Families - Confirmed reviews ALL

We arrived in the afternoon, after having informed the check in desk about arrival time. We were 2 families. We arrived at the hotel and there was only 1 person available for the check. It was amazing, we had to wait for 75 minutes, with all our Kids before completing the procedure. When we reached the desk, the person there made a mistake and we took 20 more minutes to complete the procedure, personally it is not acceptable. In a 4 stars hotel you should have a minimum of amenities in the room (brush, comb, flip flops, etc), despite that in the hotel nothing was available. The dimension of the rooms is not very suitable for 3 people, but mostly for 2. The Comfort of the rooms is very good. The price of the breakfast is super high and honestly the ratio quality/price is not correct. The price of the internal parking is 28 €/days and the spaces are very small and not comfortable. The worst experience that we had is the last night. The Team forgot to clean, to refurbish and to change the stuff in the bathroom. We have called the front desk and after 20 calls, a guy came at 20.00 saying that something happened and forgot to clean and to refurbish our room. I have asked to have a meeting the following day with the Manager but he didn't show up and not explanation came. I think there is lot of improve on services, on quality and on prices.

Dear Federico F., Thank you for sharing your experience regarding your recent stay at Novotel Freiburg am Konzerthaus. I regret to hear that your arrival process was significantly delayed, and I understand that waiting for an extended period can be frustrating, especially with children. Your feedback about the check-in procedure has been duly noted. I appreciate your comments regarding the room amenities and dimensions. While our rooms are designed for comfort, I acknowledge that they may not suit every guest's needs. Your observation about the breakfast pricing and parking facilities is also valuable, and I will ensure that it is taken into consideration for future improvements. It is concerning to learn that your room was not serviced adequately during your stay, and I sincerely apologize for the oversight. I understand how important cleanliness and service quality are to our guests. Although I regret that you did not have the opportunity to meet the manager during your visit, please know that your feedback will contribute to our ongoing efforts to enhance guest satisfaction. Thank you once again for your insights. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 4.5/5

Michael T. Families - Confirmed reviews ALL

Very comfortable stay, staff friendly and made us feel welcome. Enjoyed our stay very much.

Dear Michael T., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made you feel welcome and that your experience was comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sinan Kapamaz Assistant Director Rooms & Administration

Customer review rating 5.0/5

Lisa S. Families - Confirmed reviews ALL

We booked this hotel because of it was walking distance to the train station, it could accommodate our family bed needs, and the price was in our budget. We were pleasantly surprised at the overall quality of the facility and appreciated the spacious rooms, fast elevators, fridge and coffee, and access to the small pool and fitness center. Our only concerns were our inability to control the temperature in our room, and there was no safe available. We had read many reviews from disappointed customers and decided to take a chance anyway and are glad we did.

Dear Lisa S., Thank you for taking the time to share your experience at Novotel Freiburg am Konzerthaus. We are delighted to hear that you enjoyed our prime location, spacious accommodations, and the amenities we offer. It is always rewarding to know that our staff's efforts have positively impacted our guests' stays. We appreciate your feedback regarding the temperature control in your room and the absence of a safe. While we strive to ensure a comfortable environment for all our guests, we recognize the importance of these features and will take your comments into consideration. We are glad that you decided to stay with us despite previous reviews and are pleased that your experience turned out to be a positive one. Thank you once again for choosing our hotel, and we hope to welcome you back in the future. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 2.0/5

Rebekah D. Business - Confirmed reviews ALL

Older furnishings but comfortable room in a really central location. Really long wait times when needing to access the front desk staff to check in or ask questions, with some staff being quite rude. I had a mini fridge in my room that was not cold and was told there was nothing they could do, that most are not designed be cold anymore despite there being a sign inside that said 'fill this fridge with your own items.' I was staying for a week and needed to keep food cold so ended up needing to store these items in a staff fridge behind the front desk, so very inconvinent for everyone involved. Elevators also stop working when the hotel is busy. After checking out, I came back to collect luggage from storage and I read the number on the receipt they gave me, but the same staff member who'd taken my luggage a few hours earlier wanted to see the original tiny paper receipt that he'd given me and would not accept the receipt number or photo of the receipt. Fortunately I did find the receipt eventually in my bag, but this was stressful as I needed to leave for a train and the staff member was being unneccessarily difficult when I had proof of my receipt and had been a customer for the past 4 nights.

Dear Rebekah D., Thank you for sharing your feedback regarding your recent stay at Novotel Freiburg am Konzerthaus. I am pleased to hear that you found your room comfortable and appreciated our central location. However, I regret to learn that your experience was marred by long wait times at the front desk and instances of staff rudeness. We strive to provide excellent service, and your comments will be shared with the team for further reflection. I understand the inconvenience you encountered with the mini fridge and the need to store food items. While our fridges are intended for light refreshments, I apologize for any misunderstanding regarding their functionality. Regarding the elevator issues during peak times, I appreciate your patience, and we will continue to assess our operational capacity to improve guest experiences. Lastly, I regret the stress caused during your luggage retrieval. Our staff should always prioritize a smooth checkout experience, and I am sorry that this was not the case for you. Thank you again for your valuable feedback. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 2.0/5

Leo P. Families - Confirmed reviews ALL

We queued twice to check in on a Saturday. The first time we waited 30 mins at 5pm and the queue did not budge so we decided to just drop our bag with the trainee receptionist. There was only one guy doing the checkin while the trainee was standing there totally helpless. We came back to check in again at 7.30pm and it took another 45 mins before we got served. The same guy was standing there on his own!! How could a 4-star hotel have this kind of experience!!! I felt really sorry for the solo receptionist but at the same time I wondered why he didn’t try to call for emergency help!?!? I have travelled a lot for business and leisure over the last 3 decades, and I have never experienced anything like this before!!! Fortunately, the hotel room allocated to us was on a high floor, well prepared and clean. When we came back at around 11pm, there was finally 3 staff members at reception! Better late than never! I would have given a rating of 1 if it wasn’t for the decent room and the additional staff that came in the end. Note, the additional receptionist who came to support the solo checkin desk staff was very German: not smiling, not courteous (not good!) but really focused on my query and told others that he is busy with me (good!).

Dear Leo P., Thank you for taking the time to share your experience regarding your recent stay at Novotel Freiburg am Konzerthaus. I sincerely apologize for the inconvenience you encountered during your check-in process. It is disappointing to hear that you faced such lengthy wait times and that the staffing levels did not meet your expectations during peak hours. Your feedback regarding our reception team will be reviewed to ensure we can enhance our service delivery in the future. I am pleased to learn that you found your room to be well-prepared and clean, and I appreciate your understanding regarding the challenges faced by our staff during your arrival. We strive to provide a welcoming atmosphere and take all guest feedback seriously as we continually seek to improve our services. Thank you once again for your constructive comments, and I hope we can provide a more seamless experience during your next visit. Sinan Kapamaz Assistant Director Lodging & Management

Customer review rating 3.5/5

Marek Z. Business - Confirmed reviews ALL

For at least my last three stays at this hotel, there has been issues with paying with my credit card. It indicates a network error. The staff says this often happens with credit cards from the UK. My UK colleagues also have had this problem. But regrettably, nothing appears to be being done about it. On this stay, I had to go through a number of credit cards before your system found one which didn't give an error, but that credit card also charges me more for foreign transactions. Otherwise the stay was very good.

Dear Marek Z., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our location, parking facilities, and breakfast offerings to your satisfaction. However, I sincerely regret the difficulties you encountered with your UK credit cards. We understand that payment challenges can be frustrating, and the concerns you raised have been noted. Our team is continuously working to enhance our payment systems, and we appreciate your patience as we navigate these technical issues. Your experience is important to us, and it is our aim to provide a seamless stay for all our guests. Thank you once again for your valuable input, and we hope to welcome you back in the future. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 1.5/5

Jiachen S. Families - Confirmed reviews ALL

location is great, but the facility is very old, which is fine. One thing i am not comfortable with is the front desk staff is very rude and unfriendly, very arrogant when help me checking in.

Dear Jiachen S., Thank you for your feedback regarding your recent stay. We appreciate your comments about our convenient location. However, we regret to hear that your experience with our front desk staff did not meet your expectations. Your concerns will be reviewed to enhance our service. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

It was nice but could have been great! We seem to have missing safes in our rooms, also tea and coffee were not updated or cleaned! Since we exploring the area and spent most days out, I allowed it but if I had another night I would have complained!

Customer review rating 4.5/5

Jahanzeb A. Families - Confirmed reviews ALL

We had a pleasant stay at Novotel Freiburg and overall our experience was very good. The hotel is clean, comfortable, and well located, and the staff were friendly and helpful throughout our stay. A couple of suggestions that could make the experience even better: Gym area could be better and add latest equipments. For families travelling with two children, it would be great if the hotel offered twin connecting rooms as an accommodation option. Overall, we enjoyed our stay and would happily recommend this hotel to others visiting Freiburg.

Dear Jahanzeb A., Thank you for your kind words regarding your stay at Novotel Freiburg am Konzerthaus. We are delighted to hear that you found our hotel clean, comfortable, and well-located, and that our staff made a positive impression on your experience. We appreciate your suggestions regarding the gym facilities and the potential for twin connecting rooms for families. Guest feedback is invaluable to us as we continuously strive to enhance our offerings. Thank you once again for your recommendation. We hope to welcome you back in the future for another enjoyable stay. Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 3.5/5

Katherine Z. Business - Confirmed reviews ALL

Nice enough hotel with comfortable beds. Air-conditioned, though guests have no control over the temperature in rooms. It was comfortable for me. The wi-fi was spotty. Rooms need renovating (stained carpets; lack of outlets, not counting antediluvian ports that fit no modern equipment.) No safes, which I would expect in a hotel claiming to be 4 stars. Desk was understaffed--long line to check in; waits to ask questions.

Dear Ms. Z., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our beds comfortable and appreciated the air conditioning in your room. However, I regret to learn about the challenges you encountered with the Wi-Fi service and the condition of the rooms. We understand the importance of modern amenities and will take your comments into consideration as we evaluate our facilities. Additionally, I apologize for the delays you experienced during check-in and with our staffing levels. Your insights are invaluable in helping us improve. Sincerely, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 1.0/5

Alexandru P. Families - Confirmed reviews ALL

For the past 15 years Accor was the chosen hotel chain, as per last experience with this hotel I will no longer consider this chain again. In all those years I never experienced such a bad treatment and a more dirty room an unprofessional staff. I wish you all the best!

Dear Alexandru P., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations, particularly concerning the cleanliness of your room and the professionalism of our staff. It is our goal to provide a high standard of service, and I appreciate your insights as they are vital for our ongoing improvement. Wishing you all the best, Sinan Kapamaz Assistant Director Rooms & Administration

Customer review rating 1.5/5

Arnulf-reimar M. Families - Confirmed reviews ALL

I expect the staff at a four-star hotel to be properly trained in providing efficient and professional customer service. Unfortunately, the check-in process took approximately 12-15 minutes, with the front desk staff repeatedly going back and forth with questions. While they were courteous and polite throughout, the overall process felt unnecessarily slow and disorganized. The following morning, room service knocked on our door twice between 9:00 and 9:20 a.m. As a guest, I expect to enjoy a peaceful morning rather than feeling pressured to leave the room as early as possible. The room attendant was friendly and polite, and my concern is not with the individual employee but with the hotel’s procedures. I would expect a four-star hotel to have a system that informs housekeeping when a guest has checked out so that rooms are only serviced once they are vacant. I also found it disappointing that neither the General Manager nor the Housekeeping/Manager was available that morning. Although the front desk acknowledged our concerns and took notes, I have not received any follow-up or feedback. In more than 20 years of staying at Accor Group hotels around the world, this has unfortunately been my most disappointing experience.

Dear Arnulf-Reimar M., Thank you for sharing your feedback regarding your recent stay at Novotel Freiburg am Konzerthaus. I sincerely regret to learn that your experience did not meet your expectations, particularly concerning the check-in process and the room service timing. I understand that efficiency in customer service is paramount, and I apologize for any delays you experienced during check-in. Your comments regarding the interaction with our front desk staff will certainly be reviewed to enhance our training and procedures. Furthermore, I acknowledge your concerns about room service timing, and I appreciate your insight into how this affected your morning. We strive to ensure that our guests enjoy a peaceful and comfortable stay, and your feedback will assist in refining our operational practices. I am also sorry that you did not receive follow-up communication regarding your concerns. While our staff documented your feedback, I regret that it did not lead to the timely response you anticipated. Thank you for your long-standing loyalty to the Accor Group; we value your patronage and hope to restore your faith in our services in the future. Best regards, Sinan Kapamaz Assistant Director Lodging & Administration

Customer review rating 1.5/5

Gary H. Families - Confirmed reviews ALL

After paying in advance for an early check in, there was no room available at check in and the hotel staff could not give us any indication as to when one would be available and refused to refund the money paid.

Customer review rating 3.0/5

Cheukam T. Families - Confirmed reviews ALL

The hotel is located next to the train station. The front desk was ok during check in, but somehow made us feel like we were imposing on them. Body language and tone were just not very welcoming. The room was clean, spacious and quiet, even though our room was located across the elevators. The pool and spa are nice, but really small. One thing that really surprised us was the following: nowadays in most hotels, the floors are only accessible if you use your keycard in the elevator. In this hotel they do not have this, which means anyone can enter the hotel and enter any floor. This makes it feel quite unsafe. Especially with the location of the hotel and the many homeless people in the vicinity of the hotel.

Other web-users rate our hotel

  • 1,460 reviews 9.1/10 Location
  • 1,624 reviews 6.3/10 Room
  • 1,272 reviews 6.6/10 Service
  • 31 reviews 5.7/10 WiFi
  • 744 reviews 7.5/10 Breakfast
  • 575 reviews 6.3/10 Cleanliness
  • 498 reviews 4.4/10 Vibe
  • 467 reviews 3/10 Value

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