Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.4/5 752 reviews

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Description

Hotel extras

  • Central location, good transport links A5, A3, A661. Isenburg center with approx. 130 shops

  • Parking garage with 200 spaces, 8 with electric vehicle charging stations

  • 7 conference rooms for up to 150 guests

  • Bar & Bistro "Flieger-Bar"

  • 143 modern rooms with comfortable beds, TV and WIFI

Our accommodation(s)

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Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

GPS:50.047754, 8.695288

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLIEGER-BAR

Tomato juice and other drinks are available in Flieger-Bar in the heart of our lobby, the Departure Lounge. Cockpit and galley in one. Guests and locals meet there. Its like a holiday and is beautiful.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  752 reviews

Customer review rating 3.0/5

Kathrin H. Families - Confirmed reviews ALL

I booked two rooms. One of the two room was downgraded but the staff was not able to adapt the fee (it’s not going to kill me). The rooms were on different floors. The staff was lovely but not very efficient. One of rooms smelled badly of cold smoke. The idea of „airport“ is lovely but there’s a bit of lack of sophistication in the design

Customer review rating 0.5/5

Rui P. C. F. Business - Confirmed reviews ALL

Tried to contact the hotel about it. No reply.

Customer review rating 4.0/5

Jan N. Business - Confirmed reviews ALL

Overall good experience. But check-in was a bit lengthy as both service employees seemed inexperienced. To be fair, one of them was an apprentice. But the other looked more experienced. Took us 20 minutes to check-in.

Dear Jan, Ttank you very much for your review and for sharing your feedback regarding the check-in process. You were absolutely right in noticing that one of our team members was a trainee. We truly appreciate your understanding, as training and supporting new colleagues is very important to us. During busy periods, this may occasionally result in slightly longer waiting times at check-in. For your next stay, we would also like to point out our self-service check-in kiosk, “Stewart,” located in the lobby. Simply enter your reservation number and name, and you can complete the check-in process quickly and conveniently, usually without any waiting time. Thank you again for staying with us. We look forward to welcoming you back soon on board. Beste Grüße Captain Lars & Crew Mercure Hotel Neu-Isenburg

Customer review rating 5.0/5

Charlotte F. Business - Confirmed reviews ALL

It was a warm welcome in the reception and a comfortable room with a very thoughtful set-up. For just a couple of days stay I really appreciate that bedlinen and towels can be used for the entire stay. The complementary water and snacks was an added bonus.

Dear Charlotte, thank you very much for your wonderful review and kind words. We are delighted to hear that you felt warmly welcomed and enjoyed the comfort and thoughtful amenities in your room. It is especially nice to know that you appreciated our sustainable approach regarding bed linen and towels, as well as the complimentary water and snacks. We would be very happy to welcome you back again soon! Beste Grüße Captain Lars & Crew Mercure Hotel Neu-Isenburg

Customer review rating 4.5/5

Peter H. Business - Confirmed reviews ALL

Tolle Hotel

Lieber Peter, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Captain Lars & Crew Mercure Hotel THE Neu-Isenburg

Other web-users rate our hotel

  • 265 reviews 8.9/10 Location
  • 475 reviews 7.2/10 Room
  • 412 reviews 8.8/10 Service
  • 8 reviews 3.9/10 WiFi
  • 221 reviews 7.4/10 Breakfast
  • 210 reviews 6.2/10 Comfort
  • 191 reviews 8.2/10 Cleanliness
  • 135 reviews 4/10 Value

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