Mercure Hotel Frankfurt Airport Neu Isenburg 4 stars

The beds are terrible. Like children’s beds. The pillows are pointless, way too soft. No controllable aircon is also a major disappointment. Staff friendly and competent. Breakfast is average.

Check-in quick and smooth. Room okay and clean. All expected facilities available. Beds good and comfy. WiFi at times quite slow though. Breakfast very good. Check out very fast and flawless.

Hotel was as you’d expect for a fixed brand within the Accor chain. That’s fine and does exactly what is says on the tin. What was off is that in the morning the firm alarm went off. I got up and went downstairs. Went outside... to find a few smokers. No one coordinating and advising. No sign of any management Alarm still going off. Fire engine turned up. Blues and twos sounding. Stood outside for a while. After sometime, went to the guy stil, appearing to be working behind reception and asked. He said it’s a malfunction. And no joke... I wouldn’t be still stood here if it was real.. (No Apology) So... where was the drill? Where was the management? Where was the coordination? Where was the advice to the guests? Where was the customer service? Sorry - just not good enough Weak

Nice room. Good breakfast. A bit expencive

old hotel with old services tv, rooms , facilities

Great Front Desk Service, and exceptional restaurant service. Very helpful with stay, and bar / restaurant service went above and beyond to accommodate during stay. Was able to watch American NFL football well past closing time in bar and was able to provide great service the other nights during my stay. Only bad part of the stay was the beds. Was in a room with Twin Single beds and overall, the quality of the bed was well below acceptable. Convenient to office, however, has city and hotel has limited options within Neu Isenburg to do and eat.

Always clean rooms and friendly staff. Good location within Neu Isenburg too. Rooms could use a bit of an upgrade.

The room was clean and had all required facilities for one night stay

Nice and comfortable Hotel, with a nice Bar inside. Shopping outside is nearby the hotel. The personal are very helpful and sympathetic.

I had a good stay as expected - the hotel has experienced staff and the rooms are big and comfortable. The only improvement could include new flooring in the rooms.

The room was fine. The restaurant was not always open.

From the start to the end, I was very much impressed by friendly and polite staff, who helped me in various matters. Because most of the time was dedicated to meeting and work, I had not too much time to experience he hotel. In any case, no complains at all, just pleasurable experiences.

Overall a good visit, I booked the hotel for this week during my check out last week. I asked for same package, but breakfast was not included this time. It was possible to arrange in the morning but I think it is important to check if the customer want breakfast or not during the booking!!

I stay quite often in this hotel and the main reason is the short distance to the office, the super friendly and competent staff and the bar area. Otherwise the hotel is really outdated and the rooms are very simple, with old and dirty carpets, heating is sometimes working and sometimes not.

I have been using this hotel several times and have always found the room clean and the staff helpful and friendly