Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.5/5 239 reviews

Frankfurter Str. 190, 63263 NEU ISENBURG, Germany

Hotel extras

  • Central location, good transport links A5, A3, A661. Isenburg center with approx. 130 shops

  • Parking garage with 200 parking spaces

  • 7 conference rooms for up to 150 guests

  • Bar & Bistro "Flieger-Bar"

  • 143 modern rooms with comfortable beds, TV and WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

At 4-star Mercure Neu-Isenburg you choose Classic rooms, Superior, Privilege design or themed rooms. We always have the right one for our business and leisure travellers, families, pilots and crews. Space to float on cloud 7 after a stressful or eventful day. You can also spend relaxing hours at our "Flieger-Bar" in the lobby or on our summer terrace with drinks of all kinds and small meals.

Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

GPS:50.047754, 8.695288

Telephone
Fax +49 6102 59942900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Flieger-Bar

Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  239 reviews

TripAdvisor Rating  4.0/5  316 reviews

Airport themed hotel with very good price/quality ratio

TripAdvisor rating 4.0/5

389janaf Business - TripAdvisor review

Was staying here only for 1 night driving back from a meeting, and I was nicely surprised as I was staying in another Mercure few days before and didn't like that one. The decoration in this hotel is excellent! Friendly and helpful staff at the reception, good asian restaurant just next door - it is great that we could order there and the hotel staff brought our plates to the hotels restaurant. The room was clean. Breakfast was a tiny bit disappointing - I didn't like the eggs (too hard,dry), otherwise enough choices.

Dear Jana, Many thanks for having been our guest. We very much appreciate your kind comments and good score, I will pass them on to my whole team! We hope to welcome you back on board within the near future again. Many thanks and best regards Marc Prokop General Manager

Customer review rating 3.5/5

Stephanie Business - Confirmed reviews ALL

The reception desk team is always very efficient and pleasantly warm. Checking-in and out takes very little time, which is highly appreciated. However the invoice sent by email is not systematic, although I've asked for it and filled-in the document on the pad at my arrival. Not a big issue, but would be great to have it without having to send a request by email. In the room, the temperature is rather warm and it is not the first time I experience it. I should pay more attention next time I enter the room and adjust the temperature right away. Overall experience is great. Love the bar and the friendly atmosphere in the evenings.

Dear Stephanie, Many thanks for your recent visit and taking the time to respond to that review. We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback, the one is regards to our staff is the most important one for me. Also thanks for your note in regards to the blanket size and water refill, we have noticed that so far. Furthermore we will focus on the invoice procedure via email more efficiently! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards Marc Prokop General Manager

Very busy

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

A few thing where not as good as normal. - very long que on arrival for checking in - Receptionist claimed I had not ordered breakfast, very stubborn I had to show my receipt to convince them. - room bed clothing looked almost used. (i hva picture). I shoved it to receptionist who garuanteed it was new, buit i am not convinced. I would have felt better if it was changed.

Dear Sir / Madam, Thank you for taking the time to tell us about your experience at the Mercure Neu-Isenburg. I am sorry that your experience did not meet your expectations. I apologize for the inconvenience caused in regards to the bed cover. I also assure you it was a new one. Anyway we should have offered to change that. Also sorry for the small mistake concerning the booked breakfast package. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With best regards Marc Prokop General Manager

Brief but good stay

Customer review rating 4.0/5

Jan Business - Confirmed reviews ALL

Arrived late and left early, but stay was pleasant while it lasted. Simple but good room and facilities, comfortable bed and pleasant view from the window.

Dear Jan, We very much appreciate your score and kind comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Best regards Marc Prokop General Manager

good as always

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is perfectly located for my purpose and the staff is friendly and the room is newly renovated and clean. I like the free welcome water in the room.

Dear Mr. Prautzsch, We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to welcome you back on board very soon. With best regards Marc Prokop General Manager

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Other web-users rate our hotel

  • 107 reviews 9.2/10 Location
  • 246 reviews 7.6/10 Room
  • 211 reviews 8.8/10 Service
  • 7 reviews 5.2/10 WiFi
  • 106 reviews 6.4/10 Cleanliness
  • 95 reviews 7.2/10 Breakfast
  • 27 reviews 5/10 Food

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