Mercure Hotel Frankfurt Airport Neu Isenburg 4 stars

Hello how is it possible to be named mercure hôtel Francfort airport and to provide no shuttle service to and from thé airport ?

Neat rooms and timly breakfast services

The service desk was very friendly when I came to the hotel. Quick service at the counter, definitely two highlights. The room overall was ok but the bed clearly too soft and the remote control from the TV did not work properly. I liked the idea of no room service for one day on a voluntary basis, which I used.

I would expect more kinds of food for breakfast like cheese and olives. Better serving to muslim people like. The rooms were clean and tidy.

The beds are terrible. Like children’s beds. The pillows are pointless, way too soft. No controllable aircon is also a major disappointment. Staff friendly and competent. Breakfast is average.

Check-in quick and smooth. Room okay and clean. All expected facilities available. Beds good and comfy. WiFi at times quite slow though. Breakfast very good. Check out very fast and flawless.

Hotel was as you’d expect for a fixed brand within the Accor chain. That’s fine and does exactly what is says on the tin. What was off is that in the morning the firm alarm went off. I got up and went downstairs. Went outside... to find a few smokers. No one coordinating and advising. No sign of any management Alarm still going off. Fire engine turned up. Blues and twos sounding. Stood outside for a while. After sometime, went to the guy stil, appearing to be working behind reception and asked. He said it’s a malfunction. And no joke... I wouldn’t be still stood here if it was real.. (No Apology) So... where was the drill? Where was the management? Where was the coordination? Where was the advice to the guests? Where was the customer service? Sorry - just not good enough Weak

Nice room. Good breakfast. A bit expencive

old hotel with old services tv, rooms , facilities

Great Front Desk Service, and exceptional restaurant service. Very helpful with stay, and bar / restaurant service went above and beyond to accommodate during stay. Was able to watch American NFL football well past closing time in bar and was able to provide great service the other nights during my stay. Only bad part of the stay was the beds. Was in a room with Twin Single beds and overall, the quality of the bed was well below acceptable. Convenient to office, however, has city and hotel has limited options within Neu Isenburg to do and eat.

Always clean rooms and friendly staff. Good location within Neu Isenburg too. Rooms could use a bit of an upgrade.

The room was clean and had all required facilities for one night stay

Nice and comfortable Hotel, with a nice Bar inside. Shopping outside is nearby the hotel. The personal are very helpful and sympathetic.

I had a good stay as expected - the hotel has experienced staff and the rooms are big and comfortable. The only improvement could include new flooring in the rooms.

The room was fine. The restaurant was not always open.