Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.4/5 161 reviews

Mercure Neu-Isenburg - Image 1
Mercure Neu-Isenburg - Image 2
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Description

Hotel extras

  • Central location, good transport links A5, A3, A661. Isenburg center with approx. 130 shops

  • Parking garage with 200 parking spaces

  • 7 conference rooms for up to 150 guests

  • Bar & Bistro "Flieger-Bar"

  • 143 modern rooms with comfortable beds, TV and WIFI

Our accommodation(s)

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Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

GPS:50.047754, 8.695288

Access and transport

Hotel services

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On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Flieger-Bar

Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  161 reviews

TripAdvisor Rating  4.0/5  323 reviews

Stay was ok

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Bathroom was not maintained. Room ventilator should perform better. Hotel location is excellent. Reception has warm greetings.

Dear Dwarganath K., Thank you for taking the time to tell us about your experience at the Mercure Neu-Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damir & Crew

Nice clean room. Breakfast is insanely overpriced.

Customer review rating 3.0/5

Ff H. Couples - Confirmed reviews ALL

It was ok, not very customer centric though. Breakfast is far too expensive. 24 euros pp is outrageous.

Dear Ronald L., Thank you for taking the time to tell us about your experience at the Mercure Neu-Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damir & Crew

Nice plae to stay

Customer review rating 5.0/5

Rita F. Business - Confirmed reviews ALL

I enjoyed my visit a Mercure Hotel. Rooms are lovely, stay if very helpful. Food is delicious. I personally really liked the airflight theme all around the hotel. :) Speciall thanks to the staff for taking special care for my espresso every morning :)

Dear Rita, We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir & Crew

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Fantastic host, great room.

Dear Oliver, We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir & Crew

Okay. Comfortable

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

fine - no major issues.

Dear Alan, Thank you for taking the time to tell us about your experience at the Mercure Neu-Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damir & Crew

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Other web-users rate our hotel

  • 140 reviews 9.1/10 Location
  • 270 reviews 7.1/10 Room
  • 230 reviews 8.7/10 Service
  • 6 reviews 7.1/10 WiFi
  • 123 reviews 6.4/10 Cleanliness
  • 114 reviews 6.4/10 Comfort
  • 111 reviews 7.9/10 Breakfast
  • 28 reviews 5.6/10 Food

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