Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.4/5 428 reviews

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Mercure Neu-Isenburg - Image 1
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Frankfurter Str. 190, 63263 NEU ISENBURG, Germany

Description

Hotel extras

  • Central location, good transport links A5, A3, A661. Isenburg center with approx. 130 shops

  • Parking garage with 200 parking spaces

  • 7 conference rooms for up to 150 guests

  • Bar & Bistro "Flieger-Bar"

  • 143 modern rooms with comfortable beds, TV and WIFI

Our accommodation(s)

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Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

GPS:50.047754, 8.695288

Telephone
Fax +49 6102 59942900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Flieger-Bar

Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  428 reviews

TripAdvisor Rating  4.0/5  328 reviews

Good stay , good location

Customer review rating 4.5/5

Surya Business - Confirmed reviews ALL

Good stay and well location , near to my office. Breakfast was excellent

Hello dear Surya, thank you very much for your positive feedback. We really appreciate your great review and we are delighted that you had a great experience with us. We strive to provide the best customer service and we are pleased to hear that we succeeded. Thank you for staying with us and we look forward to welcoming you on board again soon. Thank you very much. We are happy to see you again. Captain Lars and Crew

Modern and comfortable hotel

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

as usual, good experience, nice room with a comfortable bed. Spacious parking underneath the hotel.

Hello dear passenger, thank you very much for your positive feedback. We really appreciate your great review and we are delighted that you had a great experience with us. We strive to provide the best customer service and we are pleased to hear that we succeeded. Thank you for staying with us and we look forward to welcoming you on board again soon. Thank you very much. We are happy to see you again. Captain and Crew

Customer review rating 2.0/5

Cormac Business - Confirmed reviews ALL

Excellent hotel overall. It was a bit cheeky to be charged €5 for use of the Gym.

Dear passenger, thank you very much for your feedback. Unfortunately, you did not quite enjoy your stay at our hotel as planned. You give us 4 Stars, but you says we are an excellent hotel. We apologize for this. We always strive to offer the best customer service and to give the guest an experience. Unfortunately, we did not succeed in this and we would be very happy if you would give us a chance to stay with us next time. We take your criticism very seriously and will discuss the open points with the hotel team to make the next stay positive for you, your Captain and Crew.

ok for one night

Customer review rating 3.5/5

Angeline Business - Confirmed reviews ALL

The room was nice but very hot. The bathroom however was outdated, I didn't have any soap in the shower and found it weird that I had to pick up my own extra toilet paper in the hall.

Hello dear passenger, thank you very much for your feedback. We really appreciate your review and we are delighted that you had a great experience with us. We strive to provide the best customer service and we are pleased to hear that we succeeded. Thank you for staying with us and we look forward to welcoming you on board again soon. Thank you very much. We are happy to see you again. Captain and Crew

Good location, lovely personnel

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Well located, clean hotel, but some of the rooms could do with upgrades. I was a single business traveller and got allocated to a triple bed room. The duvet covers, being single, are not wide enough for a single person who moves a lot in their sleep. The headboards in the older rooms are very uncomfortable and the the bed linen, pillows and duvet covers are not a very good quality. Reception staff are lovely and helpful.

Dear Guest, thank you for sharing your feedback with us. We’re pleased to hear that you found our hotel well-located and clean, and that our reception staff provided you with helpful and friendly service. We sincerely apologize for any inconvenience caused by the room allocation and the quality of the bedding in your room. Your comments regarding the duvet covers, pillows, and headboards in the older rooms have been noted, and we will review them carefully as part of our ongoing efforts to improve guest comfort. We appreciate your insights, as they help us identify areas where we can enhance our guests’ experience. We hope to welcome you back in the future and provide you with a more comfortable stay. Best regards, Captain Lars and Crew

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Other web-users rate our hotel

  • 194 reviews 9.2/10 Location
  • 372 reviews 7/10 Room
  • 341 reviews 9/10 Service
  • 9 reviews 7.3/10 WiFi
  • 180 reviews 6.7/10 Breakfast
  • 160 reviews 7.5/10 Cleanliness
  • 152 reviews 6.3/10 Comfort
  • 103 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.