I was very pleased about the new style after its great rework of the hotel. The reception desk, the breakfast room, the bar and the rooms all of it looks in a style of an aircraft and / or airport. The hotel people are beautiful dressed too. Everything is new and clean. Congratulation to it.

Hotel is fine, only to pillow was too hard

What can you say. I have always stayed at this hotel, both location and service is as good as ever

Close to the highway, the room is spacious and clean. The beds are comfortable. The Internet is quite fast and breakfast is solid. There was enough of everything and a lot to choose from. Parking house directly below the hotel, large and lighted. Thanks also for the toothbrushes and toothpaste so we didn’t have to load all the suitcases from the car.

In the past, a kettle was available in the room, but not anymore. Well located

The room was just OK….the fact that no one e=mentioned that the hotel was under-construction would have changed my mind about staying there. Also the fact that the room was not cleaned,or hat clean towels were not exchanged was a disappointment,

We booked a Privilege room with a king size bed for one night, except the size of the room, nothing really matched the description. The bed was a double, room (especially the floors) was dirty and should have been at least vacuumed. There was a single set of towels for 2 adults and a child. The A/C was not working, it was just blowing warm humid air into the room. The whole hotel was heavily reconstructed, on each floor there were cables hanging from the ceiling, there was no lobby only a tiny bar which was used as reception. Constructions are not bad, but since I booked through Mercure/Accor directly it would have been nice to be informed of this early. We did not buy to have breakfast at the hotel, we were asked if we want breakfast in the morning and pay for it, after we saw that there was only a very limited and cold selection which did not rectify the price, we refused. Later when breakfast time was almost over we were asked to have breakfast for free, first they tried to charge us and then offer it for free because nobody wants it?! This hotel seems to have stopped caring, since it is an airport/convention hotel I guess they don't have to anymore to get customers.

As usually all good. Breakfast during this pandemic was a bit slim.

room very noisy, even turned off the airconditioning was making noise; room very hot; dirty bathroom; pillows not comforable; General atmosphere uncomfortable; Food in the Restaurant not good; breakfast not 4 star Niveau at all

Really well-run hotel, in great shape compared to other Mercures in the area and well located close to the main north-south highway...and very helpful staff. One word of warning, there are only three ground level parking places and whilst there is plenty of underground parking, the height limit os 1.90m and so anyone with a top box is going to struggle (and an SUV with top box hasn't a hope!)

Beautiful hotel with great interior. The personell was very friendly and helpful. The close proximity to the Neu-Isenburg Zentrum is also a plus. Additionally, you can find a lot of good restaurants in the area.

The hotel is located in the middle of Neu-Isenburg (close to Frankfurt city). It is a modern style hotel with very friendly and helpful personal. For a four star hotel, rooms are - in my personal opinion - a bit too minimial in equimpent. Howeer, sleeping comfort is quite fine, but I'm accustomed to something different in the four star class of Accor Hotels.Concerning this, the price seems to be too high to me. Something around 100 EUR per night (excluding breakfest) would be okay, but not 159,- EUR

Very polite, helpful staff. My online check in hadn't worked for some reason but I knew that before I arrived and still I was checked in next to no time. Room pleasant with all the trimmings. There is a very nice pleasant bar in the hotel with a friendly barman who took care of both my and my dog's thirst. I didn't get to try the restaurant as it was very full and noisy. (Hotel informed me that two coach loads of guests had arrived and were taking advantage of the restaurant). It wasn't a problem though as there are many restaurants and a shopping center within a few steps of the hotel. The only issue I had was with the Wifi (or WLAN). I only had about 29% to 39% reception most of the time which isn't good. Hotel needs to look at that. When I told reception (at checkout), I was informed some floors have a better reception than others and that on my next stay they would book me on another floor. Would I stay again?? Yes I would, great staff and I felt welcome.

I stayed here for 2 nights while working in Frankfurt. A few problems, booked a room with a double bed, when I got there it had two single beds and the man on the desk said he could not change it, see the desk people in the morning, they changed it, The hotel was far to hot and I couldn't turn the room temperature down so had to have the window wide open all night. They have funky headboards with odd nobs sticking out into the pillow area, this made it uncomfortable to sleep with your head any where near the pillow. It was clean and the staff polite, Lots of German TV channels, no English speaking ones If i were going to Frankfurt, I may choose another hotel rather than this one, but wouldn't be upset if I stayed here again.

Nothing fancy, but reasonable value for the money. Comfortable, clean room. Indoor parking under the hotel for a price, although I don't remember how much. Good shower. Sufficient electrical outlets. All in all, perfectly good.