Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.4/5 685 reviews

Best price
guarantee
Mercure Neu-Isenburg - Image 1
Mercure Neu-Isenburg - Image 2
Mercure Neu-Isenburg - Image 3
Mercure Neu-Isenburg - Image 4
Frankfurter Str. 190, 63263 NEU ISENBURG, Germany

Description

Hotel extras

  • Central location, good transport links A5, A3, A661. Isenburg center with approx. 130 shops

  • Parking garage with 200 parking spaces

  • 7 conference rooms for up to 150 guests

  • Bar & Bistro "Flieger-Bar"

  • 143 modern rooms with comfortable beds, TV and WIFI

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

GPS:50.047754, 8.695288

Telephone
Fax +49 6102 59942900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Flieger-Bar

Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  685 reviews

TripAdvisor Rating  3.8/5  332 reviews

Customer review rating 3.5/5

Peter V. Business - Confirmed reviews ALL

it was OK

Lieber Peter V., vielen Dank für Ihr Feedback! Es tut uns leid zu hören, dass Ihr Aufenthalt nur in Ordnung war und wir Ihre Erwartungen nicht vollständig erfüllen konnten. Wir setzen alles daran, unseren Service und unsere Einrichtungen stetig zu verbessern. Ihre Anmerkungen sind uns sehr wichtig, und wir hoffen, Sie geben uns eine zweite Chance, um Ihnen einen rundum gelungenen Aufenthalt zu bieten. Captain Lars & Crew Mercure Hotel THE Neu-Isenburg

Customer review rating 2.0/5

Marion W. Business - Confirmed reviews ALL

silverfish in the bathroom and dirt under the curtains

Dear Marion, I’m really sorry to hear about your experience regarding the cleanliness of your room. That’s definitely not the standard we aim for, and I truly apologize for the oversight. Cleanliness is a top priority for us, and I’ve shared your feedback with our Housekeeping team to ensure we improve moving forward. Thank you for bringing this to our attention. Captain Lars & Crew Mercure Hotel THE Neu-Isenburg

Customer review rating 5.0/5

Amar D. Business - Confirmed reviews ALL

Good neat clean good people great service

Sehr geehrter Herr D., Herzlichen Dank für Ihr Lob an unsere Crew! Es freut uns sehr, dass Sie sich während Ihres Aufenthalts gut betreut gefühlt haben und die Sauberkeit unserer Räumlichkeiten zu schätzen wussten. Freundlicher Service und echtes Teamwork gehören für uns einfach zum Flugplan. Wir hoffen, Sie bald wieder an Bord begrüßen zu dürfen – Boarding jederzeit gern! Captain Lars & Crew Mercure Hotel THE Neu-Isenburg

Customer review rating 3.0/5

David N. T. Business - Confirmed reviews ALL

Investigating errors meant that it took so long to sort out on the morning of leaving, I missed my first meeting of the day

Dear Mr. T., Thank you for your feedback regarding your stay. We are pleased to hear that you found our staff to be excellent; they strive to provide the best possible service. However, we sincerely apologize for the inconvenience caused by the discrepancies in the Mercure booking system, and we understand the impact this had on your schedule. Captain Lars & Crew Mercure Hotel THE Neu-Isenburg

Customer review rating 4.5/5

Mohammad Z. O. Couples - Confirmed reviews ALL

Nice stay, Reception was best, Alexander was very professional as she checked us in.

Dear Passenger, thank you so much for your wonderful review! We are absolutely delighted that you had such a great experience with us. Our goal is to provide every guest with an exceptional stay, and it’s fantastic to hear that we achieved this for you. We’re especially thrilled that you love the design of our hotel – that means we did everything right! If you ever find yourself in Neu-Isenburg again, we would be delighted to welcome you back on board. Warm regards, and once again, thank you for your fantastic review! Best regards, Captain Lars & Crew

In partnership with TripAdvisor

Other web-users rate our hotel

  • 266 reviews 8.8/10 Location
  • 443 reviews 7.4/10 Room
  • 408 reviews 9/10 Service
  • 8 reviews 7.8/10 WiFi
  • 221 reviews 7.2/10 Breakfast
  • 191 reviews 6.2/10 Comfort
  • 181 reviews 8.3/10 Cleanliness
  • 133 reviews 4.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Frankfurt

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.