Mercure Neu-Isenburg

Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.4/5 244 reviews

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Hotel extras

  • Central location within easy reach of the A5, A3 and A661. Isenburg has around 130 shops

  • Undercover car park with 200 parking spaces

  • 7 conference rooms for up to 150 people

  • The "Bar Bistro Mainhattan" offers regional and international cuisine.

  • 143 modern rooms with WIFI, TV and tea and coffee making facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

GPS:50.047754, 8.695288

Telephone +49 6102 59940

Fax +49 6102 59942900

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Flieger-Bar

Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!

Our accommodation(s)

At 4-star Mercure Neu-Isenburg you choose Classic rooms, Superior, Privilege design or themed rooms. We always have the right one for our business and leisure travellers, families, pilots and crews. Space to float on cloud 7 after a stressful or eventful day. You can also spend relaxing hours at our "Flieger-Bar" in the lobby or on our summer terrace with drinks of all kinds and small meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  244 reviews

TripAdvisor Rating  4.0/5  313 reviews

Okay for one night

TripAdvisor rating 3.0/5

trilingualtravels Families - TripAdvisor review

Great for a short stay. We came for the Coldplay concert and the Hotel was great for a short night. Bed was comfy, however we had a double room booked and only one towel, one pillow and one quilt. We told reception before leaving for the concert (16:00) but when we returned at 23:00 nothing had been brought to the room and there was only one person at reception arranging everythung so we had to wait almost an hour for the Pillow and blanket. When we returned at night someone had ripped a light of the wall and there was glass everyhwere, we tol the night concierge but it was all still there in the morning when we left at 10am. Breakfast was very hectic and not enough tables for all the guests, the two women did everything they could but couldnt get everything cleared and restocked in time. I think the Hotel is clearly understaffed. We used our points for the stay but in fairness, you can get better for the nightly price you pay here. The area isnt the greatest either

Dear Sir, We thank you for your visit and comments on Tripadvisor. Referring to your critical points mentioned we apologize for the inconvenience caused. I am sorry that we did not meet your expectations during this busy weekend. Indeed we had some challenges with the quantity of staff, hoping to have this solved in the meantime. Anyway we thank you for your understanding and would be delighted to welcome you back on board within the future again. Take care and best regards Marc Prokop General Manager

Nice hotel but a few strange things!

TripAdvisor rating 4.0/5

amycO767NR Friends getaway - TripAdvisor review

This hotel is very nice, staff were helpful and allowed us to sit outside eating takeaway while using the bar, room was perfectly clean and bed comfy and large. However very bizarrely our double room (with a large double bed and booked for two people) had only one towel and only a small single duvet that had been turned around to try and cover the whole bed (it didn't). The towel was not a disaster but it really wasn't possible to sleep two people under the single duvet. When I went to reception to ask about it, others were there with the same query. To the hotel's credit we were quickly provided with double duvets (and extra towels), but I do wonder what caused the issue in the first place. I think the staff who gave me an extra duvet explained it to someone else that was there but in German so I didn't catch it. Also sadly the window in our room didn't open and it was very hot so that was a shame, but the AC worked well on the plus side. Overall a nice stay and I would recommend as I imagine the strange towels/linen situation was a one off. Nice area as well and well-connected to a tram stop

Dear Sir, Many thanks for your visit and detailed review. We appreciate your comments and thank you for your good score. We apologize for the missing duvet as well as the towel and thank you for your understanding. We hope to welcome you back on board within the near future! Many thanks and best regards Marc Prokop General Manager

A super stay!

TripAdvisor rating 5.0/5

grumpywhelk Families - TripAdvisor review

Friendly staff, everything clean and just as it should be. The breakfast was spot on and the bedroom was perfect. A very good representation of mercure hotels. Super parking and easy to book in. I'd go again

Dear Sir, Many thanks for flying with us :) We appreciate your kind and individual comments. We are delighted that you enjoyed your stay with us. Looking forward to welcome you back on board soon. Take care and best regards Marc Prokop General Manager

Well located nice room

Customer review rating 5.0/5

Siddiqqi D. Business - Confirmed reviews ALL

Nice hotel to stay with spacious rooms

Dear Mr. D., Many thanks for your visit and feedback. We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg and hope to welcome you back on board within the near future again. Take care and best regards Marc Prokop General Manager

Great hotel near FRA

Customer review rating 5.0/5

Jon Solo - Confirmed reviews ALL

I enjoyed my stay at Mercure in Neu Isenberg before flying out of Frankfurt to the US. Thank you for being pet friendly and having easy parking :)

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you back on board very soon. With best regards Marc Prokop General Manager

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Other web-users rate our hotel

  • 78 reviews 9.4/10 Location
  • 191 reviews 6.5/10 Room
  • 174 reviews 8.7/10 Service
  • 6 reviews 6.5/10 WiFi
  • 76 reviews 4.9/10 Cleanliness
  • 72 reviews 4.1/10 Comfort
  • 70 reviews 7.7/10 Breakfast
  • 21 reviews 3.9/10 Food

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