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Mercure Hotel Frankfurt Airport Neu Isenburg 4 stars

Customer review rating 4.3/5 1,887 reviews

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Mercure Hotel Frankfurt Airport Neu Isenburg
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+ 20 Services

Hotel extras

  • Central location within easy reach of the A5, A3 and A661. Isenburg has around 130 shops

  • Undercover car park with 200 parking spaces

  • 5 conference rooms for up to 150 people

  • The "Bar Bistro Mainhattan" offers regional and international cuisine.

  • 143 modern rooms with WIFI, TV and tea and coffee making facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • Solarium (nearby)
  • Golf course 18 holes (nearby)
  • Other sports activities
Business services
  • 8 Meeting room(s)
Information message

Hotel location

Mercure Hotel Frankfurt Airport Neu Isenburg

Frankfurter Str. 190
63263 neu isenburg
germany

Tel: +49610259940

Fax: (+49)6102/59942900

Check-in from 15h00

Check out up to 12h00

  • X19 :  BUS X19 ISENBURGZ.SUED

  • S4 => BUS X19 :  S4 => BUS X19 NEU-ISENBURG HAUPTBAHNHOF

  • By plane

    FRANKFURT AIRPORT At 9km / 5.59 miles

  • By train

    FRANCFORT/FRANKFURT At 9km / 5.59 miles

  • By train

    NEU-ISENBURG At 3km / 1.86 miles

GPS :50.047754, 8.695288

Our accommodation(s)

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg you can choose between Standard Rooms with king-size or double beds and spacious Privilege Rooms with king-size beds, bathrobe, newspaper and other extras. Upon request, we We are glad to provide you with a three-bed room. All 143 rooms have AC and DSL, most rooms also have WiFi. One child up to 14 sleeps in your room free of charge. Your pet is welcome (fee 12 EUR/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Area: From 19 m² / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard-room with 2 single beds

  • Max. number of persons: 3
  • Area: From 19 m² / 205 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with queen size bed

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with king-size bed

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 19 m² / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

MAINHATTAN BAR

Non contractual photo

Enjoy a snack, coffee or cool beer in the cozy "Mainhattan" bar, open from 5 pm to midnight. Recover from everyday stress, and meet other visitors.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 176 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,887 reviews

tripadvisor

TripAdvisor Rating 3.5/5

294 reviews

Good Despite Covid

Customer review rating 3.5/5

Anonymous Friends - 04/11/2020 Confirmed reviews ALL

We arrived from Austria early evening and were greeted warmly at reception who explained constraints because of Covid. It would have been better to have been warned about the lack of amenities prior to visit, no dinner facilities and no upgrade because of air con work. The rooms, indeed the whole building, was incredibly warm but we were given fans to help. The experience was rescued by the young man on reception who did all he could to make our stay a good one

Dear Mr. A., We thank you for your visit and very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am delighted to read your compliments about my colleague and will lead them forward for sure. In reagrds to the constraints referring to the current situation we thank you for your understanding and apologize for the inconvenience caused. Thank you again for sharing your experience, and we hope to see you again soon. With best regards Marc Prokop General Manager

Enttäuschung

Customer review rating 0.5/5

Anonymous Business - 15/10/2020 Confirmed reviews ALL

room very noisy, even turned off the airconditioning was making noise; room very hot; dirty bathroom; pillows not comforable; General atmosphere uncomfortable; Food in the Restaurant not good; breakfast not 4 star Niveau at all

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Prokop General Manager

Feedback

TripAdvisor rating 1.0/5

andreasbradt Business - 12/10/2020 TripAdvisor review

room very noisy, even turned off the airconditioning was making noise; room very hot; dirty bathroom; pillows not comforable; General atmosphere uncomfortable; Food in the Restaurant not good; breakfast not 4 star Niveau at all

Dear Mr. Bradt, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Marc Prokop General Manager
Customer review rating 4.0/5

Anonymous Business - 25/09/2020 Confirmed reviews ALL

war alles gut

Lieber Herr H., vielen Dank für Ihren Besuch sowie freundlichen Kommentar im Nachgang. Es freut uns dass Sie sich bei uns wohlgefühlt haben. Wir hoffen Sie schon bald wieder einmal willkommen zu heißen. Mit bestem Gruß Marc Prokop General Manager

Excellent hotel

Customer review rating 5.0/5

Christina H. Couples - 27/08/2020 Confirmed reviews ALL

Great hotel with tasty and plentiful breakfast. Safe underground parking. Staff very friendly especially the afternoon and evening staff.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

Comfortable Stay

Customer review rating 5.0/5

Mohammad S. Business - 04/03/2020 Confirmed reviews ALL

The Hotel room was very neat and clean. All the amenities were well arranged. Breakfast was good too and food was hot and fresh. I recommend this hotel for pleasant stay in Neu-Isenberg, Frankfurt

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

No airport shuttle

Customer review rating 3.0/5

Gerard Solo - 03/03/2020 Confirmed reviews ALL

Hello how is it possible to be named mercure hôtel Francfort airport and to provide no shuttle service to and from thé airport ?

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your overall expectations; please allow me to express my sincerest apologies. For we do not offer any shuttle service, for sure we do not publish this service any where at all. Even though the hotel name has the supplement "airport" in the name, it does not automatically confirm any shuttle service. Any way, we hope that you enjoyed your stay and our remaining services and hope to see you again. Sincerely, Marc Prokop General Manager

Mr

Customer review rating 4.5/5

Stephen L. Solo - 03/03/2020 Confirmed reviews ALL

Neat rooms and timly breakfast services

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

The room overall was ok but not great.

Customer review rating 3.5/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

The service desk was very friendly when I came to the hotel. Quick service at the counter, definitely two highlights. The room overall was ok but the bed clearly too soft and the remote control from the TV did not work properly. I liked the idea of no room service for one day on a voluntary basis, which I used.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback, exceptionally when referring to the staff. I will share your comments with our team. Referring to the soft bed we regret that we did not meet your expectations. Also we apologize for the inconvenience in regards to the TV remote control. We thank you for your understanding and hope to see you again within the near future. Sincerely, Marc Prokop General Manager

It was good.

Customer review rating 3.5/5

Sibel S. Business - 28/02/2020 Confirmed reviews ALL

I would expect more kinds of food for breakfast like cheese and olives. Better serving to muslim people like. The rooms were clean and tidy.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. Referring to your recommendations for breakfast we thank you for your feedback. I will share them with our chef and see if we can realize some upgrades. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

vp Sales

Customer review rating 2.0/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

The beds are terrible. Like children’s beds. The pillows are pointless, way too soft. No controllable aircon is also a major disappointment. Staff friendly and competent. Breakfast is average.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Claudia Roth Front Office Manager

All went well

Customer review rating 4.0/5

William Business - 06/02/2020 Confirmed reviews ALL

Check-in quick and smooth. Room okay and clean. All expected facilities available. Beds good and comfy. WiFi at times quite slow though. Breakfast very good. Check out very fast and flawless.

Dear Mr. V., Many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay. We appreciate your comments and thank you for the good score. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

No management at all when fire alarm went off, got me out of bed.

Customer review rating 2.0/5

Business G. Business - 05/02/2020 Confirmed reviews ALL

Hotel was as you’d expect for a fixed brand within the Accor chain. That’s fine and does exactly what is says on the tin. What was off is that in the morning the firm alarm went off. I got up and went downstairs. Went outside... to find a few smokers. No one coordinating and advising. No sign of any management Alarm still going off. Fire engine turned up. Blues and twos sounding. Stood outside for a while. After sometime, went to the guy stil, appearing to be working behind reception and asked. He said it’s a malfunction. And no joke... I wouldn’t be still stood here if it was real.. (No Apology) So... where was the drill? Where was the management? Where was the coordination? Where was the advice to the guests? Where was the customer service? Sorry - just not good enough Weak

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We regret the firealarm which was not planned and luckily not a live one has occured. I fully agree that the described handling of my team was not the one it should be in such a situation. The challenge that there was a failed communication of any wrong alarm signal refers to a technical and also human mistake. Anyway we will train the team for the future to act as it should be in such a situation ald also in communication with our customers in general. I apologize for the inconveneince caused and hope to get a second chance to convince you of our service. The next time please feel free to contact myself personally so that I can take care of your reservation and service myself. Many thanks for your understanding! We are looking forward to welcoming you again at Mercure. Sincerely, Marc Prokop General Manager

Mr

Customer review rating 4.0/5

Anonymous Business - 31/01/2020 Confirmed reviews ALL

Nice room. Good breakfast. A bit expencive

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

old hotel

Customer review rating 1.0/5

Hani A. Families - 30/01/2020 Confirmed reviews ALL

old hotel with old services tv, rooms , facilities

Dear Hani, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations. We are alredy planning a full renovation of the complete product, starting this year already. Afterwards we would be delighted to welcome you back again and surprise you with a new concept hopefully. Many thanks for your understanding. Take care and best regards Marc Prokop General Manager

1st Stay

Customer review rating 3.0/5

Chris V. Business - 27/01/2020 Confirmed reviews ALL

Great Front Desk Service, and exceptional restaurant service. Very helpful with stay, and bar / restaurant service went above and beyond to accommodate during stay. Was able to watch American NFL football well past closing time in bar and was able to provide great service the other nights during my stay. Only bad part of the stay was the beds. Was in a room with Twin Single beds and overall, the quality of the bed was well below acceptable. Convenient to office, however, has city and hotel has limited options within Neu Isenburg to do and eat.

Dear Chris, Many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay. We appreciate your positive comments in reagrds to our service and staff and thank you for the good score. I will share your comments with my team. We also regret your satisfaction in regards to to our beds which reflect the Mercure brand quality standards. We do not have much influence on that, but will provide a king bed for you the next time. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

Friendly staff

Customer review rating 4.0/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Always clean rooms and friendly staff. Good location within Neu Isenburg too. Rooms could use a bit of an upgrade.

Dear Ms. D., Many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay. We appreciate your comments and thank you for the good score. We consider to start some bigger refurbishment by the middle of this year and surprise you with a new and modern product soon. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

Good

Customer review rating 3.5/5

Stefan B. Business - 09/12/2019 Confirmed reviews ALL

The room was clean and had all required facilities for one night stay

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

Very Comfortable Hotel and a nice Bar

Customer review rating 4.5/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Nice and comfortable Hotel, with a nice Bar inside. Shopping outside is nearby the hotel. The personal are very helpful and sympathetic.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

Expected

Customer review rating 4.0/5

Alie Business - 17/11/2019 Confirmed reviews ALL

I had a good stay as expected - the hotel has experienced staff and the rooms are big and comfortable. The only improvement could include new flooring in the rooms.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. We consider to start some refurbishment by the end of this year and surprise you with a new and modern product soon. Anyway we appreciate your positive comments in regards to our service and look forward to welcome you back again within the future. With best regards Marc Prokop General Manager

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