Mercure Neu-Isenburg

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Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.4/5 265 reviews

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Description

Hotel extras

  • Central location within easy reach of the A5, A3 and A661. Isenburg has around 130 shops

  • Undercover car park with 200 parking spaces

  • 7 conference rooms for up to 150 people

  • The "Bar Bistro Mainhattan" offers regional and international cuisine.

  • 143 modern rooms with WIFI, TV and tea and coffee making facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

Telephone +49 6102 59940

Fax +49 6102 59942900

Contact email

  • X19:  BUS X19 ISENBURGZ.SUED

  • S4 => BUS X19:  S4 => BUS X19 NEU-ISENBURG HAUPTBAHNHOF

  • By plane

    FRANKFURT AIRPORT At 9km / 5.59 miles

  • By train

    FRANCFORT/FRANKFURT At 9km / 5.59 miles

  • By train

    NEU-ISENBURG At 3km / 1.86 miles

GPS:50.047754, 8.695288

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Flieger-Bar

Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!

Our accommodation(s)

At 4-star Mercure Neu-Isenburg you choose Classic rooms, Superior, Privilege design or themed rooms. We always have the right one for our business and leisure travellers, families, pilots and crews. Space to float on cloud 7 after a stressful or eventful day. You can also spend relaxing hours at our "Flieger-Bar" in the lobby or on our summer terrace with drinks of all kinds and small meals.

Our guest reviews

Our guest reviews for
Mercure Neu-Isenburg

100% genuine reviews from our guests

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ALL Rating  4.4/5  265 reviews

TripAdvisor Rating  4.0/5  306 reviews

A super stay!

TripAdvisor rating 5.0/5

grumpywhelk TripAdvisor review

Friendly staff, everything clean and just as it should be. The breakfast was spot on and the bedroom was perfect. A very good representation of mercure hotels. Super parking and easy to book in. I'd go again

Dear Sir, Many thanks for flying with us :) We appreciate your kind and individual comments. We are delighted that you enjoyed your stay with us. Looking forward to welcome you back on board soon. Take care and best regards Marc Prokop General Manager

Well located nice room

Customer review rating 5.0/5

Siddiqqi D. Business - Confirmed reviews ALL

Nice hotel to stay with spacious rooms

Dear Mr. D., Many thanks for your visit and feedback. We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg and hope to welcome you back on board within the near future again. Take care and best regards Marc Prokop General Manager

Great hotel near FRA

Customer review rating 5.0/5

Jon Solo - Confirmed reviews ALL

I enjoyed my stay at Mercure in Neu Isenberg before flying out of Frankfurt to the US. Thank you for being pet friendly and having easy parking :)

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you back on board very soon. With best regards Marc Prokop General Manager

A quiet hotel for a short stay

TripAdvisor rating 4.0/5

Naci U Business - TripAdvisor review

A good hotel for short business trips. Bus X19 is very convenient (Bus stop 100m from hotel) for transfers between Frankfurt Hotel. The self-served breakfast is also good value and rich. Note that it is renovated recently with an "airport" and "flight" concept.

Dear Naci, Many thanks for flying with us :) We appreciate your kind comments and are delighted that your stay was to your satisfaction. We hope to welcome you back on board soon. Kindest regards Marc Prokop General Manager

Close to the Airport & to the shopping center

Customer review rating 4.0/5

Erik Business - Confirmed reviews ALL

Nice rooms newly renovated.

Dear Mr. K., Many thanks for flying with us :) We thank you for your feedback and hope to welcome you back on board very soon. Best regards Marc Prokop General Manager

Well located - renovated (a bit "overthemed")

Customer review rating 3.5/5

Lisa Business - Confirmed reviews ALL

Close to our points of interest. WIfi works well. Restaurant menu is good. Renovation is well done overall - with pleasant bar/restaurant area. Rooms have been renovated too - which is positive. My main comment is that the airport theme is way overdone - the runway rugs in the hallways is just too much.

Dear Ms. D., We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. We thank you for flying with us and look forward to welcome you back on board very soon :) With best regards Marc Prokop General Manager

Quite good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Appreciate the new look of the groundfloor , reception , bar etc.. room was renewed as well but I did not find any bottle of water , internet connection was not always stable ... for the rest , it was ok

Dear Ms. V., We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Anyway we apologize for any instable internet connection, not had any experience within the last months to be honest. Two bottles of water can be found in the new fridge in the room, they are complimentary. Thank you again for sharing your experience, and we hope to see you again soon. Best regards Marc Prokop General Manager

the new style of the Mercure in Neu-Isenburg

TripAdvisor rating 5.0/5

peterschneidersp Business - TripAdvisor review

I was very pleased about the new style after its great rework of the hotel. The reception desk, the breakfast room, the bar and the rooms all of it looks in a style of an aircraft and / or airport. The hotel people are beautiful dressed too. Everything is new and clean. Congratulation to it.

Dear Peter, Many thanks for flying with us :) We appreciate your kind feedback and are very pleased that you enjoyed your stay with us. I will share your comments with my whole team. We look forward to welcome you back on board very soon. Take care and best regards Marc Prokop General Manager

Good hotel!

Customer review rating 4.5/5

Fgsgsgd S. Business - Confirmed reviews ALL

Hotel is fine, only to pillow was too hard

Dear Mr. E., Many thanks for flying with us :) We appreciate your kind comments and also well noted the advice in regards to the pillows. We have already ordered new ones and are still waiting for the delivery. So we hope to welcome you back on board very soon. With best regards Marc Prokop General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

What can you say. I have always stayed at this hotel, both location and service is as good as ever

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Take care and best regards Marc Prokop General Manager

Well located

Customer review rating 4.5/5

Metka Families - Confirmed reviews ALL

Close to the highway, the room is spacious and clean. The beds are comfortable. The Internet is quite fast and breakfast is solid. There was enough of everything and a lot to choose from. Parking house directly below the hotel, large and lighted. Thanks also for the toothbrushes and toothpaste so we didn’t have to load all the suitcases from the car.

Dear Metka, We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards Marc Marc Prokop General Mnager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

In the past, a kettle was available in the room, but not anymore. Well located

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Neu Isenburg. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We do regret however, that we were unable to completely satisfy you regarding the kettle in the room. Please accept our apologies for any inconveniences. Thank you again for sharing your experience, and we hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Claudia Roth Front Office Manager

Under Construction which I was not aware of and no room cleaning or new towels

Customer review rating 3.0/5

Richard C. Business - Confirmed reviews ALL

The room was just OK….the fact that no one e=mentioned that the hotel was under-construction would have changed my mind about staying there. Also the fact that the room was not cleaned,or hat clean towels were not exchanged was a disappointment,

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations. The room cleaning is offered upon request. This is also communicated in the room. Whenever you require a cleaning or fresh towels, we will take care accordingly. The next time, please let us know. The renovation had a small delay, but will be finished next week finally. So we aplologize for the inconvenience caused and hope to be able to surprise you with our new product by welcoming you again hopefully within the near future. Many thanks for your understanding and best regards Marc Prokop General Manager

Hotel does not match the standard I was used to with this chain

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

We booked a Privilege room with a king size bed for one night, except the size of the room, nothing really matched the description. The bed was a double, room (especially the floors) was dirty and should have been at least vacuumed. There was a single set of towels for 2 adults and a child. The A/C was not working, it was just blowing warm humid air into the room. The whole hotel was heavily reconstructed, on each floor there were cables hanging from the ceiling, there was no lobby only a tiny bar which was used as reception. Constructions are not bad, but since I booked through Mercure/Accor directly it would have been nice to be informed of this early. We did not buy to have breakfast at the hotel, we were asked if we want breakfast in the morning and pay for it, after we saw that there was only a very limited and cold selection which did not rectify the price, we refused. Later when breakfast time was almost over we were asked to have breakfast for free, first they tried to charge us and then offer it for free because nobody wants it?! This hotel seems to have stopped caring, since it is an airport/convention hotel I guess they don't have to anymore to get customers.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am a bit confused about your comments and apologize for the inconvenenience caused during your stay. Yes we do have some construction works going on, they will be finished by the end of July finally. Anyway your concerns do not meet the picture our clients even told us within the last weeks during this renovation process. Maybe you can get in contact with me directly to discuss your last stay, I would appreciate this. Kindest regards Marc Prokop General Manager

Feedback

TripAdvisor rating 1.0/5

andreasbradt Business - TripAdvisor review

room very noisy, even turned off the airconditioning was making noise; room very hot; dirty bathroom; pillows not comforable; General atmosphere uncomfortable; Food in the Restaurant not good; breakfast not 4 star Niveau at all

Dear Mr. Bradt, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Marc Prokop General Manager

overnighter en route across Europe

TripAdvisor rating 5.0/5

velikimajmun Families - TripAdvisor review

Really well-run hotel, in great shape compared to other Mercures in the area and well located close to the main north-south highway...and very helpful staff. One word of warning, there are only three ground level parking places and whilst there is plenty of underground parking, the height limit os 1.90m and so anyone with a top box is going to struggle (and an SUV with top box hasn't a hope!)

A great business hotel

TripAdvisor rating 5.0/5

RalfR177 Business - TripAdvisor review

Beautiful hotel with great interior. The personell was very friendly and helpful. The close proximity to the Neu-Isenburg Zentrum is also a plus. Additionally, you can find a lot of good restaurants in the area.

Thank you so much for the stellar review. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the amazing remarks on the staff. We really hope to be able to welcome you again as our guest. Best regards, Sarah Rinke General Manager

Modern style hotel but at a too high price

TripAdvisor rating 4.0/5

whebel Business - TripAdvisor review

The hotel is located in the middle of Neu-Isenburg (close to Frankfurt city). It is a modern style hotel with very friendly and helpful personal. For a four star hotel, rooms are - in my personal opinion - a bit too minimial in equimpent. Howeer, sleeping comfort is quite fine, but I'm accustomed to something different in the four star class of Accor Hotels.Concerning this, the price seems to be too high to me. Something around 100 EUR per night (excluding breakfest) would be okay, but not 159,- EUR

Thank you very much for the positive feedback and the nice remarks especially on the staff. We are very pleased that you enjoyed our services and your overall stay with us. We really hope to be able to welcome you again as our guest. Best regards, Sarah Rinke General Manager

Nice Hotel located in town center

TripAdvisor rating 4.0/5

Jan A Solo travel - TripAdvisor review

Very polite, helpful staff. My online check in hadn't worked for some reason but I knew that before I arrived and still I was checked in next to no time. Room pleasant with all the trimmings. There is a very nice pleasant bar in the hotel with a friendly barman who took care of both my and my dog's thirst. I didn't get to try the restaurant as it was very full and noisy. (Hotel informed me that two coach loads of guests had arrived and were taking advantage of the restaurant). It wasn't a problem though as there are many restaurants and a shopping center within a few steps of the hotel. The only issue I had was with the Wifi (or WLAN). I only had about 29% to 39% reception most of the time which isn't good. Hotel needs to look at that. When I told reception (at checkout), I was informed some floors have a better reception than others and that on my next stay they would book me on another floor. Would I stay again?? Yes I would, great staff and I felt welcome.

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the Wi-Fi. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sarah Beckmann General Manager

A little disappointing

TripAdvisor rating 3.0/5

darrenpears0n Business - TripAdvisor review

I stayed here for 2 nights while working in Frankfurt. A few problems, booked a room with a double bed, when I got there it had two single beds and the man on the desk said he could not change it, see the desk people in the morning, they changed it, The hotel was far to hot and I couldn't turn the room temperature down so had to have the window wide open all night. They have funky headboards with odd nobs sticking out into the pillow area, this made it uncomfortable to sleep with your head any where near the pillow. It was clean and the staff polite, Lots of German TV channels, no English speaking ones If i were going to Frankfurt, I may choose another hotel rather than this one, but wouldn't be upset if I stayed here again.

I sincerely apologize for the problems that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in/ procedures. Sorry to also learn that our air condition was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Sarah Beckmann General Manager

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