Mercure Hotel Frankfurt Airport Langen 4 stars

My short stay at this hotel was truly disappointing. The hotel does not have the facilities, upkeep or even appropriate staff to match the Accor Chain quality standards that guests expect. The staff were rude at the front desk, as well as those working in the restaurant. Moreover, the staff had trouble understanding English making communication a challenge for visitors who do not speak German! The rooms have not tea kettle, cups, tea and coffee which is a basic standard expected for 4 star hotel room - moreover when requested for these no room service was available instead guests have to physically collect. Furthermore, the bed was uncomfortable and the request for a double bed was responded to by offering two singles that were not properly fitted together. The room was also generally not cleaned to . an expected standard. Additionally the decor and overall ambience of the hotel is very outdated and does not match all other Accor hotels guests experience. To add on the breakfast had a very limited range , with staff that were not warm and welcoming. In conclusion my stay at this hotel was unbearable and highly disappointing.

We were pleasantly surprised by our overnight stay at Langen. Although it is quite a distance from the airport, their shuttle service eliminated the need of a taxi. The distance also eliminated the noise and the aviation fuel smell which sometimes clings to the air around airports. The rooms were clean and comfortable and the restaurant’s food was very good. There are no other restaurants around the area that we could see. We had one excellent waiter who responded to requests promptly and another who had to be asked several times , “please bring some mayonnaise “.

Nice for the center of Langen. Prices vary depending on the fairs in Frankfurt. The executive rooms are nice. Some common places need a refresh that I understand is ongoing. Would visit again. Easily accessible by car.

I have had a very "warm" and comfortable room, the best bed I have ever experienced with the hotel chain Mercure. The hotel staff are very friendly, both at reception and in restaurant. This hotel also provided pretty breakfast with "take away" coffee as well. Good quality!

Revamp of the hotel make noise in the room . It must be mentioned in the hotel web site before booking. However no coffee machine in the room . And this is 4 star hotel Even no room service in the hotel. So take your food with you . The best thing it is easy to go to citycenter

Bar and restaurant staff and food very good and friendly. Reception was a disaster. Arrived at 2:50 pm on Saturday and had to wait in the bar since check in was at 3 pm. When checking in at 3:30 pm we were not informed that a reservation was needed for the airport shuttle next day and we had to pay 40 Euros of taxi since it was full. When leaving at 6 am on Monday the reception did not give us a breakfast bag although we had paid breakfast in full. Invoice was not ready at checkout. Shuttle drivers need training: one locked the door of the van when arriving from airport on Sunday. We had clearly told it was for Mercure but excuse was that she thought we were going to Achat. On Monday to go the airport on a tight schedule we had to chase the driver that was having a breakfast and we left at 6:08 am. Our flight was supposed to leave at 7:20 am from Terminal 2.

We’ve stayed two nights, and reserved budget rooms. This rooms where under the roof. This rooms where to hot to sleep in… When we addressed the desk about this problem we asked for a ‘fan’ a ventilator. They didn’t have enough…. So the only solution was an upgrade to a climate controlled room… With extra costs… They should know in advance that in summer the rooms under the roof become very hot, and at least provide ‘fans’ or not rent this rooms out. The bathroom floor was even very hot… probably due to a domestic hot water circulation pump, or the under-floor heating that was still in use… To me, as the customer, the excuse of ‘we don’t have enough fans’ is not valid… They could buy enough fans for every room without clima. Especially for the prices they charge… Our breakfast was booked, payed for, bud not registered at the breakfast check-in… so I had to open the booking confirmation to show we actually have payed for the breakfast… Which I’ve got the reply that ‘they don’t understand dutch, so they can’t understand the words ‘Kamers met ontbijd’’. When the customer does the effort to speak EN or DE to them, they can do the effort to use Google translate on their Phone. I had to go to the desk again to sort this out. I do not recommend this hotel.

Comfortable and convenient hotel with a very handy complimentary mini bus pick up to and from the airport. Not a new Mercure but one which exudes charm. Staff are friendly and.most importantly the bed comfortable.

Well spacious rooms and Good breakfast options. Free shuttle to airport is added advantage. location is also closer to Frankfurt airport. Bathroom are also spacious one. Got best price for the 4 star hotel..

Mercure Hotel in Langen, Frankfurt is excellent! The staff are excellent! I met several people at the reception who were wonderful. The bar, the breakfast and all those that I met were excellent! I stayed there only one night through transit in Frankfurt. Thank you all in Langen!

A very friendly welcome at the reception made me feel hopeful for the rest of the stay, but this was unfortunately the best part. I had expected a nice room in good condition, but was disappointed: the room and bathroom gave a rather "much used impresson". An open hole on the sink, the reason wasn't quite clear to me, was not nice to look at and dirty. The room was also a little smelly, later I realized it came from a wooden "box" which generated a lot of heat (not the radiator though). The TV-picture quality was very poor and at times, failed totally. The breakfast was neither Mercure-level. I only saw one person responsible for the whole breakfast room. Juice and Milk was empty and didn't get refilled while I was there. The buffet had only very basic, and in my view, lower discounter quality food.

The hotel is nice, room clean and cosy. The food spread is great. The staff are very helpful and friendly. However there is some noises in the room possiblely caused by the fan maybe should check the working condition of the fan.

I have very mixed feelings about stay at your hotel. You are posing for **** hotel, which you aren't anymore, the hotel and rooms are old and need refreshing. If I would book you hotel with thought of budget solution I would have no doubts, but 4 start and pictures suggested something more What I've liked: - reasonable price - comfortable bed - clean what I haven't enjoyed: - smell of old furniture, carpets etc. - breakfeasts - bacon seemed to be not always fresh. Sometimes the half of it looks like fried for the second time, while the other half was not fried at all, - wifi - this is totally not understable. 256 kbps limit nowadays!? This is definatelly to small, web page is loading for about a minute - this is some kind of joke. I know that I can buy 1Mbps for 8 euros per day, but this is still bloody slow, I have faster connection in my mobile phone. Additionally wifi signal coverage is very poor and unstable.

Perhaps knowing the nationality of the guests and prepare an appropriate messages sent to the room... As I received messages twice in a row, all in German and it was an urgent messages from my mother in law (who is a German).

Everything is perfect, excepting the WiFi system which is 1) Outdated and stupid as it asks to login and so on (why ? I am in the hotel, no need to generate some useless login/passwords) and after that the speed of internet just do not exists. One page loads in about 2 minutes. I had to share the internet from my phone for being able to work. Because of this I would NOT AT ALLrecommend this hotel for business trips.