Arrived at 00:00 hrs to the hotel and the check in machine got stuck after I introduced my credit card. I called the remote customer service thru an intercom and a lady told me someone would come in five minutes. Half an hour passed, machine still stuck and I called again, and the same person told me that she could not do anything else and that I better go to another hotel. I told her that that was not an appropriate answer and her reaction was to say good bye and hanged up the call. After one hour I retried, she told me she would call the manager again and hanged up immediately. The manager finally showed up and after 1hr 15min I got checked in manually. The "manager" was totally slept, I can understand, but the response from the customer service representative was totally rude and unacceptable. The "manager" explained to me the situation, also weird, but I could understand, and even gave me a free coffee in the morning. Net, people without real customer service spirit should be doing something different to avoid killing your business. I will not go to this property again and I will avoid your budget system trying some other franchise.

A decent good value hotel, with plenty of nearby services. Good service.

The room was 130€ and in sucked. Samml, very basic, dirty, smelled like somebody smoked in there, and furniture / walls were broken.

We have a nice time in Ibis Offenbach, staff were friendly and helpful. Breakfast is good and reasonably priced. Only one thing we have noticed is the noise from the planes. Other than that the place is nice.

Had a rough night, 2 people got into a fight and were slamming doors at 1.30am. Fell asleep, again, at 3 am someone knocked on my door. Lady at the reception desk didn’t care. Also: restricted parking in the back, no code was given, so had to park my truck on the street. Never was a great hotel, but it has gotten worse, so bad actually, that I am sending my first ever review of a hotel after 20 years of traveling the world...

It was all great, but the PILLOW was terrible! So uncomfortable that it has really put me off. I must try to remember to bring my own if I come to you again. But there must be hollow fibre pillows that are comfortable, as other budget hotels manage to have them!

We always use Ibis on our roadtrips - and this branch is one of our favourites, as it always ticks every box - one of many reasone we use Ibis, and why we keep returning to this branch itself - highly recommended.

Asked to be as close to ground floor as possible and reminded them that there's 3 of us travelling not just 2 as we usually have a set of bedding missing, to our biggest surprise they listened to both of our requests :) We stayed in other ibis hotels before around Germany and this is the best, will be using this in the future

Decent enough room and was fairly quiet for a good sleep but not enough car parking spaces if the hotel was full!

Extremely attentive, competent and friendly receptionist who went beyond her duty to make our stay pleasant. Basic but clean and comfortable room.

An excellent option for an overnight stay. Accomodation comfortable and the air conditioning when the outside temperature was 42 Celsius was vital. Good breakfast but the gluten free options were sparse.

I had a good night sleep

The staff is friendly, the breakfast fast very good and the linens on the bed was crisp and white. Great place to stay.

I have been a customer since many years at the Ibis Offenbach Sued. When The Byers were there is was super, now, I was 4 nights there end of May and it was noise, the Men staying there, were standing outside until past midnight under my window, talking, smoking and very loud, I complained about it but nothing was done, had not one good night sleep, sorry, but wont come back again.

The price on the door appear to be €20 less than what I paid on the website. It's on flight path four Frankfurt. Apart from that as good as ever