Mercure Hotel Duesseldorf Ratingen 4 stars

Customer review rating (ALL Rating) 4.4/5 785 reviews

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Mercure Hotel Duesseldorf Ratingen - Image 1
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Mercure Hotel Duesseldorf Ratingen - Image 3
Mercure Hotel Duesseldorf Ratingen - Image 4
An der Poent 50, 40885 RATINGEN, Germany

Description

Hotel extras

  • 118 modern rooms

  • Hotel bar, restaurant and sun terrace

  • Free parking in two hotel car parks

  • Easy to reach: only 547 yards (500 m) from the "Breitscheid" highway junction (A3/A52/B524).

  • Free use of a fitness centre 50 meters away for our hotel guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with Twin Beds

  • Bottled water
  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View or Garden View or Patio
See availabilities

Privilege Rooms for added comfort: VIP bathroom including bathrobes, mineral water and coffee and tea facilities in the room plus complimentary newspaper. WIFI, late check-out and entry to the fitness studio also included.

  • Views:

    Courtyard View or Garden View or Patio

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Located at the end of the corridor, with two extra pillows for your well being, ideally tuned to your needs. Besides a TV, phone, they have a high-quality bed, comfortable chair, desk with free WIFI.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Duesseldorf Ratingen

An der Poent 50
40885 RATINGEN
Germany

GPS:51.35047, 6.864878

Telephone
Fax +49 2102 918900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • CGN Additional charge
  • DUESSELDORF AIRPORT Additional charge
  • DUS Additional charge
  • KOLN / BONN Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 118 rooms
  • One room for people with reduced mobility
  • One connecting room
  • 118 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Polish
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

12 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

In Joy

  • Nearby

Sports and leisure

Jogging track

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 34 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 9.843 ft
  • Parking for a week

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Parkplatz 2

An der Poent 50, 40885 Ratingen, Germany

GPS:51.35047, 6.864878

Parking information

  • Near the property
  • Outdoor parking
  • Private
  • 105 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.123 ft
  • Parking for a week

Services & equipment

  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

RESTAURANT JUNKERS

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

For either a quick snack or a lavish 3-course menu: With regional classics and international delicacies, we invite you to enjoy a meal at our modern Junkers restaurant, which seats 80 people and also boasts a sun terrace.

Why not relax over your favorite tipple and chat to other guests in the contemporary and convivial surroundings of our hotel lobby bar? We also serve a range of hot and cold snacks.

Start your day with renewed energy: Our extensive buffet breakfast awaits you from 6.30 am. If the weather is nice, you can even eat out on the sun terrace. We will also serve breakfast in your room on request at no extra charge.

Stay active: There are two fitness centers near the hotel which, as a guest of the hotel, you are welcome to use. One of the centers is open round the clock. For joggers, we recommend the trails in the forests surrounding the hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  785 reviews

Customer review rating 1.5/5

Natasha O. Families - Confirmed reviews ALL

Dear Natasha, thank you very much for your honest and open feedback. Our website states that we have air-conditioned conference rooms, but unfortunately, there is currently no air conditioning in the rooms. This can also be read on our page. We are happy to provide fans for our rooms, which, however, can only be provided depending on availability. We are glad, though, that you still appreciated the friendliness and helpfulness of our staff. We hope to welcome you again and to convince you with a better service experience. Best regards, Sven Schultz General Manager

Customer review rating 4.5/5

Andrea D. Business - Confirmed reviews ALL

Liebe Frau D., vielen Dank für Ihre durchweg schöne Bewertung. Es freut uns, dass Ihnen viele Punkte positiv in Erinnerung geblieben sind und Sie einen angenehmen Aufenthalt in unserem Haus hatten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu können. Viele Grüße, Sven Schultz Direktor

Customer review rating 0.5/5

Nora F. Business - Confirmed reviews ALL

Dear Nora, thank you very much for taking the time to give us your honest feedback. We are very sorry that you were not satisfied with some things. The experiences you had are not our standard and should not happen. Our hotel is already undergoing modernization, during which we also want to improve the air conditioning in our rooms. Until then, we are happy to provide fans, subject to availability, which can be requested at the reception at any time. We still hope to welcome you again and convince you of a better service experience. Best regards, Sven Schultz General Manager

Customer review rating 3.5/5

Bassam Y. Families - Confirmed reviews ALL

Dear Bassam, thank you very much for your good feedback. We are glad that you liked many things and had a pleasant stay. We are already working on optimizing the air conditioning in our rooms; until then, we are happy to lend fans if available, which can be requested at the reception at any time. We hope to welcome you again in the future. Best regards, Sven Schultz General Manager

Customer review rating 4.5/5

Parviz T. Solo - Confirmed reviews ALL

Dear Parviz, thank you very much for taking the time to give us this detailed and lovely review. We are really glad that so many things stuck with you positively and that you especially appreciate the friendliness of our staff. We hope you were able to enjoy your stay and would be happy to welcome you back again. Best regards, Sven Schultz General Manager

Dear Natasha, thank you very much for your honest and open feedback. Our website states that we have air-conditioned conference rooms, but unfortunately, there is currently no air conditioning in the rooms. This can also be read on our page. We are happy to provide fans for our rooms, which, however, can only be provided depending on availability. We are glad, though, that you still appreciated the friendliness and helpfulness of our staff. We hope to welcome you again and to convince you with a better service experience. Best regards, Sven Schultz General Manager

Customer review rating 4.5/5

Andrea D. Business - Confirmed reviews ALL

Alles o.k.

Liebe Frau D., vielen Dank für Ihre durchweg schöne Bewertung. Es freut uns, dass Ihnen viele Punkte positiv in Erinnerung geblieben sind und Sie einen angenehmen Aufenthalt in unserem Haus hatten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu können. Viele Grüße, Sven Schultz Direktor

Customer review rating 0.5/5

Nora F. Business - Confirmed reviews ALL

In the summer heat there is no air to breathe in the room, no A/C, no ventilator. And when opened the window, people were in the outside terrace drinking and chatting well past 23:00, so no option to get a good night’s rest. It took 2 calls and basic explanation to the reception, why people should continue to hang out in the lobby instead of outside terrace. Because of this I cut my stay short.

Dear Nora, thank you very much for taking the time to give us your honest feedback. We are very sorry that you were not satisfied with some things. The experiences you had are not our standard and should not happen. Our hotel is already undergoing modernization, during which we also want to improve the air conditioning in our rooms. Until then, we are happy to provide fans, subject to availability, which can be requested at the reception at any time. We still hope to welcome you again and convince you of a better service experience. Best regards, Sven Schultz General Manager

Customer review rating 3.5/5

Bassam Y. Families - Confirmed reviews ALL

I only missed the air conditioning in the room 😉

Dear Bassam, thank you very much for your good feedback. We are glad that you liked many things and had a pleasant stay. We are already working on optimizing the air conditioning in our rooms; until then, we are happy to lend fans if available, which can be requested at the reception at any time. We hope to welcome you again in the future. Best regards, Sven Schultz General Manager

Customer review rating 4.5/5

Parviz T. Solo - Confirmed reviews ALL

I was in this hotel for 3 nights during a business trip. Check-in and check-out were quick, staff were friendly and welcoming. I liked the room (Standard Room with Twin Beds); it was spacious and clean. Quite a big working desk with a comfortable chair is a big plus, as I had to work remotely sometimes. Tea and coffee, kettle is available in the room. One of the biggest advantages is two free parking lots. There is a McDonald's just opposite the hotel.

Dear Parviz, thank you very much for taking the time to give us this detailed and lovely review. We are really glad that so many things stuck with you positively and that you especially appreciate the friendliness of our staff. We hope you were able to enjoy your stay and would be happy to welcome you back again. Best regards, Sven Schultz General Manager

Customer review rating 3.5/5

Ian J. Solo - Confirmed reviews ALL

Disappointed that the restaurant was closed. Otherwise all was fine.

Dear Ian, thank you very much for your review. We are glad that you were generally satisfied with your stay. Unfortunately, our restaurant is currently on its summer break, but our staff will be happy to recommend alternatives nearby. We would be happy to see you again. Best regards, Sven Schultz General Manager

Customer review rating 4.5/5

Colette L. Families - Confirmed reviews ALL

This was our second stay and it's a perfect location for us. Quiet, friendly and helpful staff. My only minor complaint is that the rooms are very warm. This year we got a fan from the staff and that helped a lot, but would be nice to have had one there when we arrived. Otherwise too warm to sleep.

Dear Colette, thank you very much for your nice review! We are happy that you have been a guest with us several times and hope to see you again in the future. We are aware of the issue with the room air conditioning, and our hotel is already undergoing modernization work. Until next time! Best Regards, Sven Schultz General Manager

Customer review rating 5.0/5

Sylvia R. Business - Confirmed reviews ALL

Super Service und Mega nettes Personal

Liebe Frau R., vielen Dank für Ihre großartige Bewertung! Es freut uns sehr zu hören, dass Sie einen schönen Aufenthalt in unserem Haus hatten und Ihnen so viele Punkte positiv in Erinnerung geblieben sind. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen! Viele Grüße, Sven Schultz Direktor

Customer review rating 2.0/5

Robin T. Business - Confirmed reviews ALL

Breakfast, staff and location were all perfectly fine, the cleanliness and facilities were a little aging. The room was perfectly sufficient, but I think there must have been a drainage or sewage issue as the room didn't smell nice (particularly the bathroom). I asked for soap to be topped up and it wasn't - I think perhaps if they're using a cleaning contractor - there's definitely some improvements to be made there!

Dear Mr. T., thank you very much for taking the time to share your experiences and give us feedback. This is very important to us so that we can continuously improve and provide our guests with the best possible service experience. If something should ever not meet your satisfaction, please do not hesitate to speak directly to our staff. Our reception is staffed around the clock, and we want to ensure a pleasant stay for all guests. Best Regards, Sven Schultz General Manager

Customer review rating 4.5/5

Maarten D. B. Business - Confirmed reviews ALL

Location next to highways, McDonalds and super charger opposite of hotel.

Dear Maarten, thank you very much for your great review! We are glad that you enjoyed your stay with us and hope to welcome you back with us in the future. Best regards, Sven Schultz General Manager

Customer review rating 5.0/5

Clive M. Business - Confirmed reviews ALL

good staff, good breakfast

Dear Mr. M., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sven Schultz, General Manager

Customer review rating 3.0/5

Luc V. B. Business - Confirmed reviews ALL

I stay often in this hotel and always write positive reviews. This time however it was at midnight very noisy at the bar and this prevented me from sleeping.

Dear Mr. V., thank you very much for taking the time to share your impressions with us. Your feedback is important to us and helps us improve our service. We hope to welcome you again in the future. Kind regards, Sven Schultz, General Manager

Customer review rating 5.0/5

Milan J. Families - Confirmed reviews ALL

All ok, good price, clean, nice, friendly, comfortable. Hotel is in good location, close to highway, no low-emission zones or anything like that.

Dear Mr. J., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sven Schultz, General Manager

Customer review rating 4.0/5

Dave V. E. Couples - Confirmed reviews ALL

Nice clean room, Enough parkspace. Friendly staff. And the hotel is nicely located between the bigger city's.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz, General Manager

Customer review rating 5.0/5

Patrick J. G. Couples - Confirmed reviews ALL

Nice hotel with friendly atmosphere and staff. Rooms are tidy with essentials included, bed matrass had excellent back support. Breakfast was diverse and of good quality.

Dear Mr. G., we very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz, General Manager

Customer review rating 4.5/5

Peter V. Business - Confirmed reviews ALL

nice room, good breakfast, friendly people (with one exeption, but never mind) room service was friendly and left me alone as I wished

Customer review rating 1.0/5

Basile S. Business - Confirmed reviews ALL

Dear Madam Sven Schultz I am writing regarding my very disappointing stay at Mercure Düsseldorf Ratingen in November 2025, as a GOLD member of ALL Accor Live Limitless. I paid €299 per night for a room that was far too small for 3 guests, preventing us from moving freely. The worst issue was a persistent sewage smell coming from the bathroom, making it impossible to sleep properly. I requested a room change, but the reception offered no solution at all, which is unacceptable given my ALL status and the high room rate. Due to the discomfort, I had no choice but to leave the hotel earlier than planned and move to another property (Ibis Budget, €99 per night), where the room was significantly more comfortable despite being a lower category. This situation is clearly inconsistent with the quality standards expected from the Mercure brand and the Accor Group. I therefore request appropriate compensation, either through: a partial refund, or a credit of ALL points reflecting the inconvenience caused. If I do not receive a satisfactory response, I will escalate this matter to higher Accor services and publish a detailed review of my experience. I remain available for any further information. Kind regards, Basile S. GOLD Member – ALL Accor Live Limitless Stay at Mercure Düsseldorf Ratingen – 17 at 19 November 2025

Dear Mr. S., thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As already communicated via email, you will receive the agreed ALL Reward points credit as compensation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz, General Manager

Customer review rating 4.5/5

Heidi R. Families - Confirmed reviews ALL

Breakfast was wonderful. The service personal, Linus Windzus was very friendly and welcomed us and provides outstanding service.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz, General Manager

Customer review rating 4.5/5

Luc V. B. Business - Confirmed reviews ALL

Easy check in, no issues, clean room, rich breakfast, friendly crew: just as it should be.

Dear Mr. V., thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind regards, Sven Schultz, General Manager

Customer review rating 1.5/5

Frederic B. Business - Confirmed reviews ALL

This hotel definitely needs a renovation: it smells, not super clean, noisy etc

Dear Mr. B., thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sven Schultz, General Manager

Other web-users rate our hotel

  • 243 reviews 8.3/10 Location
  • 450 reviews 6/10 Room
  • 391 reviews 8.9/10 Service
  • 8 reviews 9.3/10 WiFi
  • 259 reviews 4.3/10 Comfort
  • 203 reviews 8.9/10 Breakfast
  • 203 reviews 7.5/10 Cleanliness
  • 117 reviews 8.9/10 Value

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