Mercure Hotel Duesseldorf Ratingen 4 stars

Customer review rating (ALL Rating) 4.4/5 873 reviews

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Mercure Hotel Duesseldorf Ratingen - Image 1
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An der Poent 50, 40885 RATINGEN, Germany

Description

Hotel extras

  • 118 modern rooms

  • Hotel bar, restaurant and sun terrace

  • Free parking in two hotel car parks

  • Easy to reach: only 547 yards (500 m) from the "Breitscheid" highway junction (A3/A52/B524).

  • Free use of a fitness centre 50 meters away for our hotel guests

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Ratingen

An der Poent 50
40885 RATINGEN
Germany

GPS:51.35047, 6.864878

Telephone
Fax +49 2102 918900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT JUNKERS

For either a quick snack or a lavish 3-course menu: With regional classics and international delicacies, we invite you to enjoy a meal at our modern Junkers restaurant, which seats 80 people and also boasts a sun terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  873 reviews

TripAdvisor Rating  3.4/5  335 reviews

Customer review rating 5.0/5

Patrick J. G. Couples - Confirmed reviews ALL

Nice hotel with friendly atmosphere and staff. Rooms are tidy with essentials included, bed matrass had excellent back support. Breakfast was diverse and of good quality.

Dear Mr. G., we very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz, General Manager

Customer review rating 4.5/5

Peter V. Business - Confirmed reviews ALL

nice room, good breakfast, friendly people (with one exeption, but never mind) room service was friendly and left me alone as I wished

Customer review rating 1.0/5

Basile S. Business - Confirmed reviews ALL

Dear Madam Sven Schultz I am writing regarding my very disappointing stay at Mercure Düsseldorf Ratingen in November 2025, as a GOLD member of ALL Accor Live Limitless. I paid €299 per night for a room that was far too small for 3 guests, preventing us from moving freely. The worst issue was a persistent sewage smell coming from the bathroom, making it impossible to sleep properly. I requested a room change, but the reception offered no solution at all, which is unacceptable given my ALL status and the high room rate. Due to the discomfort, I had no choice but to leave the hotel earlier than planned and move to another property (Ibis Budget, €99 per night), where the room was significantly more comfortable despite being a lower category. This situation is clearly inconsistent with the quality standards expected from the Mercure brand and the Accor Group. I therefore request appropriate compensation, either through: a partial refund, or a credit of ALL points reflecting the inconvenience caused. If I do not receive a satisfactory response, I will escalate this matter to higher Accor services and publish a detailed review of my experience. I remain available for any further information. Kind regards, Basile S. GOLD Member – ALL Accor Live Limitless Stay at Mercure Düsseldorf Ratingen – 17 at 19 November 2025

Dear Mr. S., thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As already communicated via email, you will receive the agreed ALL Reward points credit as compensation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz, General Manager

Customer review rating 4.5/5

Heidi R. Families - Confirmed reviews ALL

Breakfast was wonderful. The service personal, Linus Windzus was very friendly and welcomed us and provides outstanding service.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz, General Manager

Customer review rating 4.5/5

Luc V. B. Business - Confirmed reviews ALL

Easy check in, no issues, clean room, rich breakfast, friendly crew: just as it should be.

Dear Mr. V., thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind regards, Sven Schultz, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 271 reviews 8.4/10 Location
  • 507 reviews 6.1/10 Room
  • 460 reviews 9/10 Service
  • 9 reviews 8.6/10 WiFi
  • 289 reviews 4.7/10 Comfort
  • 237 reviews 8.8/10 Breakfast
  • 229 reviews 7.4/10 Cleanliness
  • 107 reviews 4.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.