Mercure Hotel Duesseldorf Ratingen

Mercure Hotel Duesseldorf Ratingen 4 stars

Customer review rating (ALL Rating) 4.1/5 371 reviews

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Hotel extras

  • 118 modern rooms

  • Hotel bar, restaurant and sun terrace

  • Free parking in two hotel car parks

  • Easy to reach: only 547 yards (500 m) from the "Breitscheid" highway junction (A3/A52/B524).

  • Free use of a fitness centre 50 meters away for our hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duesseldorf Ratingen

An der Poent 50
40885 RATINGEN
Germany

GPS:51.35047, 6.864878

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RESTAURANT JUNKERS

For either a quick snack or a lavish 3-course menu: With regional classics and international delicacies, we invite you to enjoy a meal at our modern Junkers restaurant, which seats 80 people and also boasts a sun terrace.

Our accommodation(s)

At the 3-star Superior Mercure Hotel Düsseldorf Ratingen, you can choose between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with a queen-size bed. All 118 rooms in our hotel have WIFI access. We also have one room available for guests with reduced mobility. One child aged up to 12 may sleep in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10.00/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  371 reviews

TripAdvisor Rating  3.5/5  322 reviews

Could be better

Customer review rating 2.0/5

Laszlo L. Business - Confirmed reviews ALL

Stayed in for 1night. That was cold in the hotel, they turned down to central heating for savings. 1 night 1 room 1 person cost 300+EUR, cause that was a special event around, but it was overpriced even though. The 'Wiener style' snitzel for dinner was forgettable. Bathroom has got strong drain smell.

Dear Laszlo L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The heating was not turned down, each guest can set the temperature of the heating individually in his room. We have to check the smell , that should not happen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz General Manager

Well located

Customer review rating 4.0/5

A. Families - Confirmed reviews ALL

Good mattresses, freshly renovated bathrooms and just minutes from the Autobahn. Perfect for a stop en route.

ok

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

overall good, only the heating system was not on yet, and the windows were open in my room when arrived, and next day got a small electrical heather - only maybe do make sure windows are closed in cold days ...

Dear Wilhelmus K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback although we had issues with the heating. It is working now and as you recommend , windows will be closed after cleaning the rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz General Manager

Great stay

Customer review rating 4.5/5

Marie Couples - Confirmed reviews ALL

Pleasant hotel, great rate and nicely located.

Dear Marie G., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz General Manager

awesome

Customer review rating 5.0/5

A. Couples - Confirmed reviews ALL

this is a great hotel and has the most important thing that makes it and also gives it the personal touch and experience ITS STAFF they couldn't do enough for us through out our stay highly recommended

Dear Iftikhar A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz General Manager

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Other web-users rate our hotel

  • 111 reviews 8.1/10 Location
  • 202 reviews 5.9/10 Room
  • 169 reviews 8.1/10 Service
  • 106 reviews 6.2/10 Cleanliness
  • 101 reviews 5/10 Comfort
  • 98 reviews 7.8/10 Breakfast
  • 43 reviews 2.9/10 Food
  • 20 reviews 5.2/10 Amenities

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