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Mercure Hotel Duesseldorf Ratingen 4 stars

Customer review rating 4.2/5 2,344 reviews

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Mercure Hotel Duesseldorf Ratingen
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+ 24 Services

Hotel extras

  • 118 modern rooms

  • Hotel bar, restaurant and sun terrace

  • Free parking in two hotel car parks

  • Easy to reach: only 547 yards (500 m) from the "Breitscheid" highway junction (A3/A52/B524).

  • Free use of a fitness centre 50 meters away for our hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request (nearby) Paying
  • 100% non-smoking hotel
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (nearby)
  • Well-being
  • Babysitting on request (nearby) Paying
  • Golf course 18 holes (nearby)
  • Outdoor tennis court (nearby)
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf Ratingen

An der Poent 50
40885 ratingen
germany

Tel: +49021029185

Fax: (+49)02102918900

Check-in from 15h00

Check out up to 12h00

  • S6 :  S6 RATINGEN OST

  • S6 :  S6 RATINGEN-HOESEL

  • By plane

    DUESSELDORF AIRPORT At 16km / 9.94 miles - Shuttle paying

  • By plane

    KOLN / BONN At 50km / 31.07 miles - Shuttle paying

  • By train

    DUESSELDORF At 18km / 11.19 miles

  • By train

    RATINGEN HOESEL At 5km / 3.11 miles

GPS :51.35047, 6.864878

Our accommodation(s)

At the 3-star Superior Mercure Hotel Düsseldorf Ratingen, you can choose between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with a queen-size bed. All 118 rooms in our hotel have WIFI access. We also have one room available for guests with reduced mobility. One child aged up to 12 may sleep in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10.00/night).

Our restaurants and bars

RESTAURANT JUNKERS

Type of cuisine: International

For either a quick snack or a lavish 3-course menu: With regional classics and international delicacies, we invite you to enjoy a meal at our modern Junkers restaurant, which seats 80 people and also boasts a sun terrace.

JUNKERS

Why not relax over your favorite tipple and chat to other guests in the contemporary and convivial surroundings of our hotel lobby bar? We also serve a range of hot and cold snacks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 145

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 76 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf Ratingen

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,344 reviews

TripAdvisor Rating 3.5/5

316 reviews

War ok

Customer review rating 3.0/5

Fedja V. Business - 25/08/2020 Confirmed reviews ALL

...

Klasse Hotel!

Customer review rating 5.0/5

Marco Couples - 28/02/2020 Confirmed reviews ALL

Alles Klasse. Park-Sleep-Fly

Average hotel

Customer review rating 3.0/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Small number on English channels. Only got the dinner menu in English at my third dinner. Many people with very poor English knowledge which is not good given the variety of customers. Very little light at the room. Good breakfast. Quiet.

Customer review rating 4.5/5

Steffen Business - 17/01/2020 Confirmed reviews ALL

Alles gut

Customer review rating 3.0/5

Betty Business - 15/01/2020 Confirmed reviews ALL

To much noise in the evening after 22

Great Business Hotel

TripAdvisor rating 4.0/5

kevinsmith51 Business - 13/01/2020 TripAdvisor review

Clean, tidy and efficient. Great for a short business stay. Not too much to do around it but adequate for what I needed. Breakfast was nice and didn't try bar, gym or restaurant for evening meal. Reception was good.

Rooms and food was good, the hotel was smelly though

Customer review rating 4.0/5

Anonymous Business - 19/12/2019 Confirmed reviews ALL

The stuff was very friendly and good. The rooms were ok and the breakfast was good. What really was kind of strange that the hotel (mind, not the room itself) was really smelly.

Good location, very friendly staff just avoid weekends

Customer review rating 4.5/5

Pat Business - 10/12/2019 Confirmed reviews ALL

The hotel is well located, a few minutes car ride to the airport in a quiet business area. Unfortunately, as we stayed on a week-end night, the bar and restaurant were closed.

Significant noise and a bathroom with unpeasant smell

Customer review rating 0.5/5

Phillip P. Business - 29/11/2019 Confirmed reviews ALL

I stayed during a major exhibition, and therefore paid over €300 for the first night of my stay, over a €100 for the second night, and in my opnion the rate for the thrird night of my stay was more appropriate for a Room whose door is so thin that the other guests in the bar are easily heard. Additionally, the bathroom (I suspect the drain in the shower) had a *very* unpleasnt smell. This meant I was kept awake from the noise of other guests until 2am in the morning, was woken up by the cleaner vacumming at 05:30am, and had to suffer the smell for the duration of my stay. It shoudl not be my responsibility as the guest to inform the hotel that there is a significant problem that the housekeeping should be able to easily identify.

business trip

Customer review rating 4.0/5

Matthias S. Business - 22/11/2019 Confirmed reviews ALL

Other than the situation with the very limited number of parking spaces by the hotel, everything was as expected from a Mercure Hotel

poor price performanc ration

Customer review rating 2.0/5

Eric Business - 20/11/2019 Confirmed reviews ALL

under average performance for price peers even under tradeshow conditions

Very nice Hotel

Customer review rating 4.0/5

Anonymous Couples - 18/11/2019 Confirmed reviews ALL

Was very good unfortunately they did not read my instructions, when reservation was made

Pleasure to be hosted at your hotel again!

Customer review rating 4.5/5

W. Families - 17/11/2019 Confirmed reviews ALL

I could stay with my Family for one night at this hotel and I can just Point out that we got excellent Service, Right from the check-in, during the stay at the bar, the breakfast was great as well the check-out.

Unhappy staff in a hotel not communicating towards the customers

Customer review rating 1.5/5

Mark Families - 04/11/2019 Confirmed reviews ALL

Arrived in the hotel on friday 1st November, not feeling welcome by the receptionist on duty at 16h15, next morning no smiling staff in the breakfast area nor the receptionist. In the evening very nice receptionist named Gloria and very helpful; In the restaurant the only nice person and smiling was an elderly blond woman. No restaurant nor bar open for a drink or food in the evening!! due to lack of booking, restaurant closed without informing the customer prior arrival!! message to the general manager of the hotel (Sven Schultz) and the restaurant manager (Patrick Winter): Inform your customers prior arrival to tell them your restaurant nor the bar will not be functioning during their stay!!!

Dear Mark R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Arndt Front Office Manager

Pros and Cons to stay here

TripAdvisor rating 3.0/5

tpenning Business - 22/06/2019 TripAdvisor review

Hotel stay close to Duesseldorf Airport for reasonable cost - no extra parking charges. Excellent breakfast I very much enjoyed the huge sweet cherries - great idea. On the downside: I came as Accor Platinum Member - almost no extra advantage beside of a welcome drink. The internet was down for the entire stay (two day) - no compensation for this. The hotel has no aircondition in the rooms - be prepared for sweating in the summer. The minibar is locked - you have to ask for a key.

Never again

TripAdvisor rating 2.0/5

IlseT44 Business - 27/01/2019 TripAdvisor review

Stayed one night. Payed 200€ for privelege room. Check-in went quick, however staff was not welcoming. Room is outdated (except bathroom, really modern) and was freezing since the window was left open. Heating did not work and copper wires were hanging out, did not look safe. At 22u30, a large group arrived with lots of noise. Wanted to call reception, but hotel phone did not work. So used my mobile and the receptionist said he would close the corridor doors (which he did), no apology, nothing. Breakfast was busy, not enough staff to keep buffet filled. Tables dirty. Kitchen staff without apron or hair net. Check out was quick, but staff did not inquire about stay. One of the worst Mercure I have ever stayed, will not be coming back, unless some serious management changes will occur.

Air conditioning!

TripAdvisor rating 3.0/5

mahir_tas Solo travel - 30/08/2016 TripAdvisor review

The room was without air conditioning and mini bar. I had to open the window to sleep because the wheater was very hot!! Wifi was not good and you needed minutes to open a hompage. The location was good.

Courteous, professional staff, access to two gyms, great breakfast buffet

TripAdvisor rating 5.0/5

Venicead Business - 15/02/2016 TripAdvisor review

Very courteous, professional staff throughout all departments. Especially the front desk as well as the breakfast personal was great. Complementary access to two gyms across the street - priceless! Very nice offerings at the breakfast buffet.

Dear guest, thank you very for your positive review. It is always a pleasure to receive positive feedback. I will share your comments with our front desk and our restaurant team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards Sven Schultz General Manager

Nice hotel for travellers

TripAdvisor rating 3.0/5

Serge V Business - 17/11/2015 TripAdvisor review

Nice room, friendly people. Breakfast way to expensive by bad service. During breakfast time just 2 friendly ladies running around but couldn't handle all tables. Ending up in tables packed with dishes etc. Good location, easy to find.

Very good hotel for an excellent price

TripAdvisor rating 4.0/5

Michael G Family - 11/08/2015 TripAdvisor review

The rooms have been clean, the service staff has been very friendly and beside a few small issues which had no influence on the overall satisfaction. F. e. the flush button of the toilet was too tight.

Dear Michael G, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz General Manager

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