Mercure Hotel Duesseldorf Ratingen 4 stars

TripAdvisor rating 3.5/5 306 reviews
Mercure Hotel Duesseldorf Ratingen
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 118 modern rooms

  • Hotel bar, restaurant and sun terrace

  • Free parking in two hotel car parks

  • Easy to reach: only 547 yards (500 m) from the "Breitscheid" highway junction (A3/A52/B524).

  • Free use of a fitness centre 50 meters away for our hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request (Nearby)
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf Ratingen

An der Poent 50
40885
ratingen
germany

Tel: +49021029185

Fax: (+49)02102918900

Contact email

Check-in from 15h00

Check out up to 12h00

  • S6 :   S6 RATINGEN OST

  • S6 :   S6 RATINGEN-HOESEL

  • By plane

    DUESSELDORF AIRPORT At 16km / 9.94 miles - Shuttle paying

  • By plane

    KOLN / BONN At 50km / 31.07 miles - Shuttle paying

  • By train

    DUESSELDORF At 18km / 11.19 miles

  • By train

    RATINGEN HOESEL At 5km / 3.11 miles

GPS :51.35047, 6.864878

Our accommodations

At the 3-star Superior Mercure Hotel Düsseldorf Ratingen, you can choose between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with a queen-size bed. All 118 rooms in our hotel have WIFI access. We also have one room available for guests with reduced mobility. One child aged up to 12 may sleep in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10.00/night).

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Garden side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 17
  • Views: Patio, Courtyard side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 19
  • Views: Courtyard side, Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

RESTAURANT JUNKERS

Type of cuisine: International

For either a quick snack or a lavish 3-course menu: With regional classics and international delicacies, we invite you to enjoy a meal at our modern Junkers restaurant, which seats 80 people and also boasts a sun terrace.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JUNKERS

Photo non contractuelle / Strictly non binding

Why not relax over your favorite tipple and chat to other guests in the contemporary and convivial surroundings of our hotel lobby bar? We also serve a range of hot and cold snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 145

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 76 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf Ratingen

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,192 reviews

tripadvisor

TripAdvisor Rating 3.5/5

306 reviews

Significant noise and a bathroom with unpeasant smell

Customer review rating 4.1/5

Phillip P. Business - 29/11/2019 Confirmed reviews ALL

I stayed during a major exhibition, and therefore paid over €300 for the first night of my stay, over a €100 for the second night, and in my opnion the rate for the thrird night of my stay was more appropriate for a Room whose door is so thin that the other guests in the bar are easily heard. Additionally, the bathroom (I suspect the drain in the shower) had a *very* unpleasnt smell. This meant I was kept awake from the noise of other guests until 2am in the morning, was woken up by the cleaner vacumming at 05:30am, and had to suffer the smell for the duration of my stay. It shoudl not be my responsibility as the guest to inform the hotel that there is a significant problem that the housekeeping should be able to easily identify.

business trip

Customer review rating 4.1/5

Matthias S. Business - 22/11/2019 Confirmed reviews ALL

Other than the situation with the very limited number of parking spaces by the hotel, everything was as expected from a Mercure Hotel

poor price performanc ration

Customer review rating 4.1/5

Eric Business - 20/11/2019 Confirmed reviews ALL

under average performance for price peers even under tradeshow conditions

Very nice Hotel

Customer review rating 4.1/5

Anonymous Couples - 18/11/2019 Confirmed reviews ALL

Was very good unfortunately they did not read my instructions, when reservation was made

Pleasure to be hosted at your hotel again!

Customer review rating 4.1/5

W. Families - 17/11/2019 Confirmed reviews ALL

I could stay with my Family for one night at this hotel and I can just Point out that we got excellent Service, Right from the check-in, during the stay at the bar, the breakfast was great as well the check-out.

Unhappy staff in a hotel not communicating towards the customers

Customer review rating 4.1/5

Mark Families - 04/11/2019 Confirmed reviews ALL

Arrived in the hotel on friday 1st November, not feeling welcome by the receptionist on duty at 16h15, next morning no smiling staff in the breakfast area nor the receptionist. In the evening very nice receptionist named Gloria and very helpful; In the restaurant the only nice person and smiling was an elderly blond woman. No restaurant nor bar open for a drink or food in the evening!! due to lack of booking, restaurant closed without informing the customer prior arrival!! message to the general manager of the hotel (Sven Schultz) and the restaurant manager (Patrick Winter): Inform your customers prior arrival to tell them your restaurant nor the bar will not be functioning during their stay!!!

Dear Mark R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Arndt Front Office Manager

Pretty good

Customer review rating 4.1/5

Kees V. W. Business - 17/10/2019 Confirmed reviews ALL

Nce room, good breakfast, good support from personnel at desk

Aed

Customer review rating 4.1/5

Anonymous Couples - 24/09/2019 Confirmed reviews ALL

Alles o.k

In accordance to the room price

Customer review rating 4.1/5

Antoine Business - 13/08/2019 Confirmed reviews ALL

Due to the high temperature within the week in the region, the absence of air conditioning was a bit unfavorable. Except for that point, the room is comfortable enough. The restaurant of the hotel was also not open in the period, it is fortunate that there is a restaurant in the Gasthaus close to the hotel.

Dear Antoine M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Arndt Front Office Manager

Great

Customer review rating 4.1/5

Anonymous Families - 22/07/2019 Confirmed reviews ALL

We came for 3 night with our kids.

Dear Itzhaki A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz General Manager

very good

Customer review rating 4.1/5

Peter P. Couples - 08/07/2019 Confirmed reviews ALL

we liked the hotel the cleanliness the location overall was a quite hotel Close to the Airport need to close windows Staff eager to clean the room knocked 3 time to remind me "Room Service"

Quite ok.

Customer review rating 4.1/5

Petr Business - 03/07/2019 Confirmed reviews ALL

Stay was quite ok. What I'd suggest is not to have the heating turned on when there is 26 degrees. Second thing which I propose to change is the fact, that the staff in the restaurant had quite "longer times" in the drink delivery/ordering another one because the restaurant was quite full. It is not their fault. They were doing their best. Just saying the experience that there is a space for improve. Third thing was that there was cigarette smell in the room, but after a while with opened window everything was OK. In the end the non-working WiFi was also not good and I had to use my mobile hot-spot instead.

Pros and Cons to stay here

TripAdvisor rating 3.5/5

tpenning Business - 22/06/2019 TripAdvisor review

Hotel stay close to Duesseldorf Airport for reasonable cost - no extra parking charges. Excellent breakfast I very much enjoyed the huge sweet cherries - great idea. On the downside: I came as Accor Platinum Member - almost no extra advantage beside of a welcome drink. The internet was down for the entire stay (two day) - no compensation for this. The hotel has no aircondition in the rooms - be prepared for sweating in the summer. The minibar is locked - you have to ask for a key.

Ms Vaishali

Customer review rating 4.1/5

V Couples - 06/06/2019 Confirmed reviews ALL

Had to order bath towels and slippers and shampoo and water as all were missing on our last night there. Ask we were asked to go downstairs and collect these rather then have them taken to us. Beds had tiny hairs on them. Not the cleanest of hotel rooms. Coffee machine in the room had no decaf option. Some staff were nice others not welcoming at reception. I also told reception how I was upset about not having the towels etc in the room and having to ring them 3 x for different things missing in the room. And staff did not even apologise just told me to come down to get it.

Dear Vaishali R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Arndt Front Office Manager

Very comfortable

Customer review rating 4.1/5

Chris W. Solo - 28/05/2019 Confirmed reviews ALL

I arrived quite late in the evening. After a good nights sleep your breakfast was very good and the lady who helped to organise me was extremely helpful.

Unprofessional and Not upto the mark

Customer review rating 4.1/5

Mohammad S. Business - 24/05/2019 Confirmed reviews ALL

Hi, I have staying in Accor Hotels since many years. This time I had completely disappointing stay. I booked 3 rooms via app with high rate and payment at hotel and after arriving at hotel they started offer us 2 rooms and we had to convince them for 30 mins to give us 3 rooms as per booking and then I paid the charge upfront. The rooms were not up to the mark and also bad smells were coming. Then while checking out they asked me to pay higher charges for room and also in addition they charge us breakfast for 3 rooms where as only 1 guest took break others didn’t. There is not point of control.. totally unprofessional attitude by the reception stuffs. Unbelievable how that can be service for a 4 star hotel(as they proclaimed to be 4 star). I will surely never be using this hotel in future.

Dear Mohammad S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Would you please so kind and send us your invoices via mail, so that we can check once again what happend wrong? h5… I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Daniela Arndt Front Office Manager

Good

Customer review rating 4.1/5

M Couples - 06/05/2019 Confirmed reviews ALL

It was a good stay

Average

Customer review rating 4.1/5

Kurt K. Business - 03/05/2019 Confirmed reviews ALL

When I wanted to book by phone, because I couldn’t access with my membership card, I was talking with your your front desk Mrs Klatte and I explained her said. Then she offered me a different rate and and after I wanted still to ask her something she asked me either you to book for this rate or not and then she just hung off. I m traveling a lot but something like that happened never before I have booked a hotel room.

Sehr guter Servuce

Customer review rating 4.1/5

W. Couples - 03/05/2019 Confirmed reviews ALL

Park , sleep and fly gebucht.

Execellent

Customer review rating 4.1/5

Aaron D. Families - 24/04/2019 Confirmed reviews ALL

Very clean and comfortable. Very friendly and helpful personnel.

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