Mercure Hotel Duesseldorf Ratingen 4 stars

Customer review rating (ALL Rating) 4.3/5 885 reviews

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Mercure Hotel Duesseldorf Ratingen - Image 1
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An der Poent 50, 40885 RATINGEN, Germany

Description

Hotel extras

  • 118 modern rooms

  • Hotel bar, restaurant and sun terrace

  • Free parking in two hotel car parks

  • Easy to reach: only 547 yards (500 m) from the "Breitscheid" highway junction (A3/A52/B524).

  • Free use of a fitness centre 50 meters away for our hotel guests

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Ratingen

An der Poent 50
40885 RATINGEN
Germany

GPS:51.35047, 6.864878

Telephone
Fax +49 2102 918900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT JUNKERS

For either a quick snack or a lavish 3-course menu: With regional classics and international delicacies, we invite you to enjoy a meal at our modern Junkers restaurant, which seats 80 people and also boasts a sun terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  885 reviews

TripAdvisor Rating  3.5/5  332 reviews

Customer review rating 4.0/5

M. A. Business - Confirmed reviews ALL

the hotel and the people were nice, but when i arrived the smell was bad in the room

Dear a. M., thank you for taking the time to share your impressions with us. Your feedback is important to us and helps us improve our service. We hope to welcome you back in the future. Best regards, Sven Schultz, General Manager

Fine stay

Customer review rating 3.5/5

Leonard Friends - Confirmed reviews ALL

The hotel is well-maintained and overall a good place to stay. Some downsides: I had booked a Privilege room with two separate rooms (as indicated in the All.com app). Upon arrival, it turned out to be a queen-size bed. I asked if I could switch rooms, but that wasn’t possible. Additionally, there was only a single duvet provided. We had to ask several times to get one extra. Moreover, there was no extra pillow in the bag for extra pillows.

Dear Leonard E., thank you very much for your review. We appreciate your honest feedback and will use it to improve our service. We hope to welcome you again in the future. Sincerely, Sven Schultz, General Manager

Everything was great

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The whole facility was kept in great condition, the staff was always friendly and helpful.

Dear Dalton A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz, General Manager

Overcharged & poor service at bar

Customer review rating 2.0/5

T-irl Business - Confirmed reviews ALL

Not a great hotel, check-in overcharged for an extra breakfast, requested a refund which was done but still not arrived on my credit card statement. Went for a drink in the bar, waited 15mins, all staff chatting at reception. Retired to McDonald across the road. The hotel photos give a better impression than reality. Bosses in an industrial estate, it has limited options when facilities at hotel are limited or closed. Avoid!

Dear Colm P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz, General Manager

Customer review rating 2.0/5

David Friends - Confirmed reviews ALL

Not being told before hand that the restaurant was closed because of a coach party, and being advised there was an outside restaurant close, which is always closed on a Saturday, the couldn’t care less attitude of the reception staff. Bar staff ok, breakfast ok, room ok

Dear David S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 305 reviews 8.3/10 Location
  • 600 reviews 5.8/10 Room
  • 497 reviews 8.3/10 Service
  • 7 reviews 7.7/10 WiFi
  • 335 reviews 4.2/10 Comfort
  • 266 reviews 8.2/10 Breakfast
  • 253 reviews 7/10 Cleanliness
  • 133 reviews 4.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.