Mercure Hotel Duisburg City

Super rooms with delicious breakfast and helpful staff

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

Had a great short stay at the Mercure Duisburg, ticked all the boxes while we stayed there.

nervous and busy receptionist, otherwise everything OK

We have been using the hotel for our business trips for the last two months. The rooms and the gym service is good. But the service quality at the restaurant is not good. During dinner time the orders are taken slow. The kitchen is said to be closed at 21:30 although we thought that the restaurant is open until 22:00. In my last stay, the waiter did not bring the bill, instead he brought the credit card machine with the money amount written on the screen.

Good Location with facilities, however the service at the reception and hotel can be bit improved

alles ok

Rooms are clean and have all the necessary amenities. Good choice for breakfast but at 18 euros, it is quite expensive!

V good.

Although we checked in really early, we were put in the one room located next to a gym located in the same building. They do some heavy weightlifting which start by around 08.00 and goes on until midnight. Terrible noise and the whole room is shaking. Avoid this hotel if you want to have a good sleep

So I stay in a lot of your hotels across the EU, this time it happened to be a heat wave, so I understand if the AC isn't as effective as you'd expect, however I asked for a fan 3 times, never got one, even though I was promised to receive one.... on the sunday I also went to the bar at lunch time, food service was closed, but it was 35'C and all I wanted was Ice Cream, I was told the food service is closed. I think this is appealing service and really a bad " that's not my job " attitude. I get its uncomfortable in the heat, but it was very rude. at a 4* hotel, I would expect service to step up to ensure the comfort of customers. the reception staff were nice, but failed to follow up on fan requests. As I said, I stay here a lot, but if a heat wave arises again, I will certainly look to stay else where.

Hotel was tired. Accor head office - Customer service staff were useless. The staff in the hotel were very nice. However , When going to the room you are marched down very dated old fashioned corridors where the pattern from the carpet has warn away. The room was fine but the air conditioning doesn’t really work so try not to stay on a hot day. The room was clean so I guess that’s something. There a brand new hotel round the corner. It doesn’t have a pool but your better off staying there.

Rooms are extremely hot and although this year the air conditioning seemed to work it is still inadequate. I could understand if the temperature outside was extreme but I could hardly call 23c that. On top, we asked for a cot bed for our baby on arrival which hotel confirmed during booking. Sadly this was not provided initially. When speaking to staff we managed to get the cot bed on the day but very late which disturbed our babies bed routine.

Easy, helpful, relaxing, good breakfast