Mercure Hotel Duisburg City

My wife and I had a very enjoyable stay with you. We were very pleased with the cleanliness of the rooms and the overall comfort. However, we were rather disappointed with the lack of restauration, especially having travelled over 600 kms and not being able to obtain anything to eat upon our arrival. We are nevertheless looking forward to our next stay with you on the 20th October.

The hotel is located right in the middle of the city within walking distance of bars and restaurants. The rooms were excellent and well maintained. Wifi was decent also. The breakfast spread was great. While we were there the restaurant and bar were closed because of Covid. My only complaints are the parking. There is no allocated parking so you have to park in a multi story which could get expensive over a long stay. The hotel didn't reimburse those costs.

Very good service.

Location is perfect but the product and the experience was not that from a Mercure more an Ibis. Bed and especially pillows not up to Mercure standard We stayed 3 nights but only got 2 towels, we had to ask for extra which was not very much appreciated by the reception staff. Breakfast was also very crowded and the look and feel was very outdated, bread in plastic containers ??? I understand Covid has made things very difficult but we have stayed in other hotels where it was handled a lot better

Alles top.

The hotel is located in the inner city area, parking is no problem (there are plenty of spaces available), the staff was friendly and helpful. We stayed at the room outfitted for individuals requiring wheelchair access to all facilities and were pleased to recognise that most of the aspects that made our last stay in these specially outfitted rooms a bi tricky have been remodelled during recent renovations. If you travel with a wheelchair please keep in mind that the hotel has "box spring" beds, therefore the bed corner is not firm and may make changing from bed to wheelchair and vice versa a bit tricky.

Location was ok, breakfast and room were sub standard

Being a frequent guest in recent years the first stay after lockdown was interesting: restaurant and bar closed and limitation to breakfast menu due to COVID-19 tackling, the pool was closed due technical issues and on one occasion only Luke warm water for a shower. As for breakfast no hot food, limited choice for bread/rolls, etc. Disappointed as I have experienced the full menu in the past.

Everything was prepared. Friendly welcome and high quality room

As expected the Mercure was very clean and felt extremely COVID19 safe. However, for the first time ever in a Mercure, I was totally disappointed with the breakfast. I know that there are changes because of the pandemic but I came away thinking that it had been a wasted spend and we could have done better in a cafe. Not the value for money I would usually expect from the Accor group.

professioneel

Overall, the hotel, as always is in a quiet, safe district, making a good nights sleep easy. The location is perfect near the train station. Service was good. Breakfast was a bit thin on the options for cold cuts. The Internet had very slow upload speeds, but the download speeds were very good.

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

Overall, the hotel was good. Location and room were perfect. The check in and check out was smooth and efficient.The breakfast was a bit of a disappointment, as the variety of meat available was lacking and the coffee was not the best.