Mercure Hotel Duisburg City

Customer review rating (ALL Rating) 4.2/5 1,076 reviews

Mercure Hotel Duisburg City - Image 1
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Description

Hotel extras

  • 162 completely renovated rooms and bathrooms with adjustable air conditioning.

  • Free WIFI in all rooms and public areas.

  • Regionally inspired cuisine with changing, seasonal dishes.

  • Our completely renovated conference and event facilities can accommodate up to 190 guests.

  • Conveniently located & connected to major highways & main train station.

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 DUISBURG
Germany

GPS:51.433406, 6.773823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MARINA CLUB

In our modern Marina Club restaurant you can enjoy delicious international and regional specialties from Monday to Saturday, 4:00 p.m. to 9:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,076 reviews

Customer review rating 4.5/5

Grace M. Couples - Confirmed reviews ALL

Tolles Business-Hotel

Customer review rating 5.0/5

K. Business - Confirmed reviews ALL

Sehr geehrter Gast, vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Business-Hotel als erstklassig empfunden haben. Ihre Zufriedenheit ist unser Ziel. Mit freundlichen Grüßen, Mercure Hotel Duisburg City

Location ok, room not clean

Customer review rating 3.0/5

Z Business - Confirmed reviews ALL

Dear z, Thank you for your feedback regarding your recent stay. We regret to hear that the cleanliness of your room did not meet your expectations and that you encountered issues with the amenities provided. Your concerns are important to us as we strive for improvement. Goodbye, Mercure Hotel Duisburg City

😤

Customer review rating 1.0/5

Daniel Business - Confirmed reviews ALL

Dear Daniel, Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the service and the quality of the towels. Your comments regarding the welcome drink policy have been noted, and we appreciate your understanding. We continuously strive to enhance our guests' experiences, and your input is invaluable in this process. Thank you for bringing these matters to our attention. Best regards, Mercure Hotel Duisburg City

Unacceptable Cleanliness and Lack of Basic Housekeeping

Customer review rating 2.5/5

Fran Families - Confirmed reviews ALL

Dear Fran, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I sincerely regret to learn that the cleanliness of your room did not meet the high standards we strive to uphold. The issues you described regarding the state of the toilet and the lack of housekeeping service are not reflective of our commitment to guest satisfaction. I also understand your frustration with the housekeeping arrangements. While we do offer daily housekeeping, it appears there was a breakdown in communication and execution during your stay. Your comments highlight important areas where we can enhance our service delivery and ensure that all guests receive the level of care they expect. We appreciate your loyalty to Accor hotels and deeply value your feedback, as it provides us with the opportunity to improve. Thank you once again for your insights, and I hope that you will consider staying with us again in the future. Best regards, Mercure Hotel Duisburg City

Other web-users rate our hotel

  • 716 reviews 9.1/10 Location
  • 969 reviews 6.4/10 Room
  • 834 reviews 8.1/10 Service
  • 18 reviews 7.3/10 WiFi
  • 651 reviews 7.9/10 Breakfast
  • 461 reviews 5.7/10 Cleanliness
  • 461 reviews 5.4/10 Comfort
  • 224 reviews 3.3/10 Amenities

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