Mercure Hotel Duisburg City

Customer review rating (ALL Rating) 4.2/5 1,067 reviews

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Landfermann Strasse 20, 47051 DUISBURG, Germany

Description

Hotel extras

  • 162 completely renovated rooms and bathrooms with adjustable air conditioning.

  • Free WIFI in all rooms and public areas.

  • Regionally inspired cuisine with changing, seasonal dishes.

  • Our completely renovated conference and event facilities can accommodate up to 190 guests.

  • Conveniently located & connected to major highways & main train station.

Our accommodation(s)

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Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 DUISBURG
Germany

GPS:51.433406, 6.773823

Telephone
Fax +49 203 30003555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MARINA CLUB

In our modern Marina Club restaurant you can enjoy delicious international and regional specialties from Monday to Saturday, 4:00 p.m. to 9:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,067 reviews

Unacceptable Cleanliness and Lack of Basic Housekeeping

Customer review rating 2.5/5

Fran Families - Confirmed reviews ALL

I have always stayed at AllAccor hotels with no issues but I regret to say that my recent stay was below the standard one would reasonably expect. Upon arrival, it was evident that the room had not been adequately serviced as most notably, the toilet had been left unflushed and contained urine, which raised immediate and serious concerns regarding hygiene and attention to detail. Additionally, during check-in, we were given an option by reception that daily housekeeping would be provided. However, upon returning to the room the next day, it had not been cleaned. There were no fresh towels, no replenishment of toilet paper, and no evidence of any housekeeping service having taken place. As a result, we were obliged to return to reception to request these basic necessities, which was both inconvenient and disappointing given the prior assurance. Overall, this experience suggests a lack of consistency in both cleanliness standards and service delivery. Greater attention to fundamental housekeeping practices and clearer internal communication would significantly improve the guest experience.

Dear Fran, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I sincerely regret to learn that the cleanliness of your room did not meet the high standards we strive to uphold. The issues you described regarding the state of the toilet and the lack of housekeeping service are not reflective of our commitment to guest satisfaction. I also understand your frustration with the housekeeping arrangements. While we do offer daily housekeeping, it appears there was a breakdown in communication and execution during your stay. Your comments highlight important areas where we can enhance our service delivery and ensure that all guests receive the level of care they expect. We appreciate your loyalty to Accor hotels and deeply value your feedback, as it provides us with the opportunity to improve. Thank you once again for your insights, and I hope that you will consider staying with us again in the future. Best regards, Mercure Hotel Duisburg City

Finally I can breathe

Customer review rating 4.0/5

Ngroth Solo - Confirmed reviews ALL

Since year 2000, I have been staying in ALL Accor hotels. . During all those years until recently, not a single ALL Accor /hotel staff was able to fix the issues with my Membership Account /Reward & Status Points. Because of this, for over decades I remain as a CLASSIC member instead of otherwise. However, during my recent stays at MERCURE , a fairy Fee has shown up. Once I told her of my ongoing issues , she is not only able to fix all those nagging problems , she has also managed to clean up all the bugs existing in my account. And finally , THANKS GOODNESS 🙏🙏❤️❤️❤️now my ALL Accor account looks refreshing and uptodate. I’m still wondering why it takes ages to fix it? Where is all those ALL ACCOR IT Wizards ??

Dear Miss G., Thank you for taking the time to share your experience with us. We are delighted to learn that your recent visit to the Mercure Hotel Duisburg City proved to be a turning point in resolving the challenges you faced with your ALL Accor Membership Account. It is always gratifying to know that our staff's dedication and expertise can make a significant difference in our guests' experiences. We understand that issues related to membership accounts can be frustrating, and we appreciate your patience throughout this process. Your feedback regarding the timeliness of these resolutions is valuable, and we will ensure it is communicated to the appropriate teams. We aim to provide a seamless experience for all members of the ALL Accor family, and we are pleased that our team could assist you effectively. Once again, thank you for your kind words, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Duisburg City

Smelly expereince

Customer review rating 1.0/5

Mats Business - Confirmed reviews ALL

When checking in we were not informed about the smell and difficulties with the sewage system. I was promised a receipt when checking out, didn't get it. First comment was that I already should have received it when I asked... At breakfast I was confronted the second day that i hadn't paid for breakfast which was a mistake from the hotel.

Dear Mats, Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the unpleasant odors and any communication lapses regarding the sewage system, as well as the confusion surrounding your receipt and breakfast payment. Your comments are important to us, and we will use them to improve our services. We appreciate your understanding and hope to provide a better experience in the future. Best regards, Mercure Hotel Duisburg City

Smooth Stay

Customer review rating 4.0/5

Nataya Families - Confirmed reviews ALL

Everything went smoothly and easy

Dear Nataya, Thank you for your kind feedback. We are pleased to hear that your stay was smooth and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Duisburg City

Ridiculous service and unfriendly staff

Customer review rating 0.5/5

Chandan Couples - Confirmed reviews ALL

They messed up my stay big time and illegally charged me on my card after 07 days of my check out.

Dear Chandan, Thank you for sharing your feedback regarding your recent experience. We regret to hear that our service did not meet your expectations and that there were concerns with your billing. Your comments are valuable, and we will take them into consideration for future improvements. Goodbye, Mercure Hotel Duisburg City

Other web-users rate our hotel

  • 723 reviews 9.1/10 Location
  • 981 reviews 6.4/10 Room
  • 846 reviews 8/10 Service
  • 20 reviews 7/10 WiFi
  • 654 reviews 7.8/10 Breakfast
  • 465 reviews 5.5/10 Comfort
  • 454 reviews 5.9/10 Cleanliness
  • 219 reviews 2.7/10 Amenities

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