Mercure Hotel Duisburg City

Spacious and very clean room. Parking garage connected to the hotel at only 14 Euro per 24 hours. The breakfast is above average and the coffee is excellent. The staff are friendly and helpful and we would certainly recommend this hotel. The main shopping street is at walking distance (only 5 minutes). Will certaily come back!

Car park costs €15 and not €12 as advertised at the hotel or €10 on the website. Reception didn't validate cat park ticket so parking fees need to be paid at the machine.

We were annoyed because the housekeeping staff kept on coming to our room at least 5 times although we told them that we were not ready to leave. The first time they knocked at our door was at 9 am and even though the check out time was 12 pm, they rushed us to leave way before that time. The do not disturb sign which we put on our door, they threw on the floor and they waited in front of our door and looked annoyed because we weren't ready. In the end we left at 10.45 am in a hurry. This was extremely annoying and rude.

Clean room, check in and out easy and smooth, great breakfast buffet.

We were issued with the wrong rooms and had to move. The lift was going up and down at least 6 times before depositing us on the 5th floor. Then the keycards decided not to work and it neccesitated another visit to the reception desk. Bit of a fiasco, but the rooms were ok.

the deficiencies are: insufficient capacity of the elevator.

Comfortable and convenient

Good room, only cold. One elevator is too little, you probably need two for the size of your hotel. Breakfast OK but no=t perfect.

Hotel was fine, only difficulty we encountered was how to get to the shopping area, because the nearby elevator from the parking was out of order and when we returned from shopping, we were on the first level and could see - even almost touch - the hotel, however there was no easy way to get to the door. We had to ask random people for the way to reach the hotel and had to walk around several blocks before we could get back.

Super rooms with delicious breakfast and helpful staff

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

Had a great short stay at the Mercure Duisburg, ticked all the boxes while we stayed there.

nervous and busy receptionist, otherwise everything OK

We have been using the hotel for our business trips for the last two months. The rooms and the gym service is good. But the service quality at the restaurant is not good. During dinner time the orders are taken slow. The kitchen is said to be closed at 21:30 although we thought that the restaurant is open until 22:00. In my last stay, the waiter did not bring the bill, instead he brought the credit card machine with the money amount written on the screen.