Mercure Hotel Duisburg City

TripAdvisor rating 3.5/5 810 reviews
Mercure Hotel Duisburg City
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 162 newly renovated rooms with new air conditioning systems

  • Indoor swimming pool and sauna for relaxation

  • Just 300m from Duisburg central station

  • City location with many shopping opportunities

  • Easily accessible location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre (Nearby)
  • Sauna
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051
duisburg
germany

Tel: +49203300030

Fax: (+49)203/30003555

Contact email

Check-in from 15h00

Check out up to 12h00

  • U79 :   U79 HAUPTBAHNHOF

  • S1, S2 :   S1, S2 HAUPTBAHNHOF

  • By plane

    DUESSELDORF At 25km / 15.54 miles

  • By car

    DU ZENTRUM/DUISSERN At 0.3km / 0.19 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :51.433406, 6.773823

Our accommodations

At the 4-star Mercure Hotel Duisburg City you choose from Standard rooms with double or queen beds, Superior rooms with queen beds and Privilege rooms with queen beds. All 162 rooms have air conditioning and free Wi-Fi. Two children up to the age of 16 stay for free. Pets are welcome for a fee of €10 per night. Our laundry and ironing service takes care of all your clothing and laundry needs.

Standard Room with a double bed and a sofa

  • Max. number of persons: 4
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with one queen-size bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

MARINA CLUB

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The spacious and contemporary Marina Club restaurant is open Monday to Saturday from midday to 10pm (closed on Sunday). You will be spoilt by our selection of delicious dishes from around the world, served in a sophisticated atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARINA LOUNGE

Photo non contractuelle / Strictly non binding

The air-conditioned Marina Lounge bar serves a wide range of drinks and hot and cold snacks in contemporary surroundings. Open till late in the evening, its cozy atmosphere makes it the perfect place to wind down.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 204

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Duisburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,603 reviews

tripadvisor

TripAdvisor Rating 3.5/5

810 reviews

Slight shambles

Customer review rating 4.2/5

Dagmar R. Friends - 25/11/2019 Confirmed reviews ALL

We were issued with the wrong rooms and had to move. The lift was going up and down at least 6 times before depositing us on the 5th floor. Then the keycards decided not to work and it neccesitated another visit to the reception desk. Bit of a fiasco, but the rooms were ok.

everything is good.

Customer review rating 4.2/5

Andrew Business - 24/11/2019 Confirmed reviews ALL

the deficiencies are: insufficient capacity of the elevator.

Dear Andrey S., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We send our apologize for the elevator waiting times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Very Good

Customer review rating 4.2/5

Monika J. Business - 21/11/2019 Confirmed reviews ALL

Comfortable and convenient

Dear Monika J., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. We are happy that you found your stay comfortable and convenient. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Fine

Customer review rating 4.2/5

Anonymous Business - 16/11/2019 Confirmed reviews ALL

Good room, only cold. One elevator is too little, you probably need two for the size of your hotel. Breakfast OK but no=t perfect.

quiet and relaxed

Customer review rating 4.2/5

Anonymous Families - 28/10/2019 Confirmed reviews ALL

Hotel was fine, only difficulty we encountered was how to get to the shopping area, because the nearby elevator from the parking was out of order and when we returned from shopping, we were on the first level and could see - even almost touch - the hotel, however there was no easy way to get to the door. We had to ask random people for the way to reach the hotel and had to walk around several blocks before we could get back.

Wonderful stay at Duisburg

Customer review rating 4.2/5

Shashank Business - 25/10/2019 Confirmed reviews ALL

Super rooms with delicious breakfast and helpful staff

Room

TripAdvisor rating 3.5/5

Andy H Business - 19/10/2019 TripAdvisor review

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Good Stay

TripAdvisor rating 3.5/5

Earl S Family - 06/10/2019 TripAdvisor review

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

Stay at the Mercure Duisburg

Customer review rating 4.2/5

David B. Couples - 30/09/2019 Confirmed reviews ALL

Had a great short stay at the Mercure Duisburg, ticked all the boxes while we stayed there.

Customer review rating 4.2/5

Petr Business - 27/09/2019 Confirmed reviews ALL

nervous and busy receptionist, otherwise everything OK

Overall the rooms are good and I really like the gym. However, I find the service quality at the restaurant not good.

Customer review rating 4.2/5

O Business - 20/09/2019 Confirmed reviews ALL

We have been using the hotel for our business trips for the last two months. The rooms and the gym service is good. But the service quality at the restaurant is not good. During dinner time the orders are taken slow. The kitchen is said to be closed at 21:30 although we thought that the restaurant is open until 22:00. In my last stay, the waiter did not bring the bill, instead he brought the credit card machine with the money amount written on the screen.

Good Location and Facilities

Customer review rating 4.2/5

Shashank Business - 16/09/2019 Confirmed reviews ALL

Good Location with facilities, however the service at the reception and hotel can be bit improved

Dear Shashank Kannarbady L., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your hint regarding the service. Please be advised that this should not be the standard service for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

Super

Customer review rating 4.2/5

Anonymous Business - 06/09/2019 Confirmed reviews ALL

alles ok

Sehr geehrte Frau K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duisburg City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ursula Pätzold-Coco Manager

Had an enjoyable stay

Customer review rating 4.2/5

Helen Business - 15/08/2019 Confirmed reviews ALL

Rooms are clean and have all the necessary amenities. Good choice for breakfast but at 18 euros, it is quite expensive!

Dear Helen M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Pätzold-Coco Manager

Staff very helpful

Customer review rating 4.2/5

Anonymous Couples - 09/08/2019 Confirmed reviews ALL

V good.

Dear R.H. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

Noisiest room ever

Customer review rating 4.2/5

B. Families - 08/08/2019 Confirmed reviews ALL

Although we checked in really early, we were put in the one room located next to a gym located in the same building. They do some heavy weightlifting which start by around 08.00 and goes on until midnight. Terrible noise and the whole room is shaking. Avoid this hotel if you want to have a good sleep

Dear Michel B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the future we need to think about it, not to give this room to families. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

AC is poor, Staff were reluctant

Customer review rating 4.2/5

Chris C. Business - 06/08/2019 Confirmed reviews ALL

So I stay in a lot of your hotels across the EU, this time it happened to be a heat wave, so I understand if the AC isn't as effective as you'd expect, however I asked for a fan 3 times, never got one, even though I was promised to receive one.... on the sunday I also went to the bar at lunch time, food service was closed, but it was 35'C and all I wanted was Ice Cream, I was told the food service is closed. I think this is appealing service and really a bad " that's not my job " attitude. I get its uncomfortable in the heat, but it was very rude. at a 4* hotel, I would expect service to step up to ensure the comfort of customers. the reception staff were nice, but failed to follow up on fan requests. As I said, I stay here a lot, but if a heat wave arises again, I will certainly look to stay else where.

Staff were the only redeeming feature.

Customer review rating 4.2/5

S B. Couples - 03/08/2019 Confirmed reviews ALL

Hotel was tired. Accor head office - Customer service staff were useless. The staff in the hotel were very nice. However , When going to the room you are marched down very dated old fashioned corridors where the pattern from the carpet has warn away. The room was fine but the air conditioning doesn’t really work so try not to stay on a hot day. The room was clean so I guess that’s something. There a brand new hotel round the corner. It doesn’t have a pool but your better off staying there.

Same experience year in year out

Customer review rating 4.2/5

Rob Families - 30/07/2019 Confirmed reviews ALL

Rooms are extremely hot and although this year the air conditioning seemed to work it is still inadequate. I could understand if the temperature outside was extreme but I could hardly call 23c that. On top, we asked for a cot bed for our baby on arrival which hotel confirmed during booking. Sadly this was not provided initially. When speaking to staff we managed to get the cot bed on the day but very late which disturbed our babies bed routine.

Dear Robert K., Thank you for taking the time to share your feedback. You are right, the AC was working, but when it is more than over 40 degrees outside, there might occure a little bit less power. Also thank you for the comment regarding the Reception. I will check it directly with all my reception staff. We hope to welcome you back to our hotel very soon! Sincerely, Ursula Pätzold-Coco Manager

Positive

Customer review rating 4.2/5

J. B. Families - 20/07/2019 Confirmed reviews ALL

Easy, helpful, relaxing, good breakfast

Dear Jesper B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in duisburg