Mercure Hotel Duisburg City

professioneel

Pleasant stay in a well located hotel. Hassle free.

Found the hotel in the centre, parking is in the shopping centre car park. Went to the reception where the lady spoke at me at 100mph and I had to ask her to slow down, eventually we were told that the swimming pool was out of action due to a “technical issue”. The room on the first floor was ok...the carpets outside are very red and very very worn it looks very depressing so could do with brightening up. Don’t look outside your windows from the room to the internal courtyard as when we did it was just filled with beer bottles thrown out of rooms along with other left rubbish. We ate locally which was fine and the beds were comfortable enough. Breakfast the following morning was no very organised, coffee machines not working, water not hot, very few cereals and only one staff member in at 7am. Lastly the car park machine only takes coins and not cards so make sure you have 10 euro in change As we said for the purpose of our stay it was ok but I wouldn’t want to spend more than one night there

Mercure Duisburg City hotel is an example how to follow the corona rules in an elegant way so that everybody feels comfortable. ....

wa have paid for a high gamme of accors:mercure and: no housekeeping of the room, because of covid-19 restrictions but not explained during check in, nobody proposed us to look for new towels at the reception. very poor english communication from people in the reception swimming pool out of service so at the end we could have paid for a simple ibis or ibis budget and get the same standard but twice cheaper very disappointing experience

Having cycled from Basel to Duisburg and encountering several hotels that were NOT equipped for people travelling with bicycles it was a relief to have the hotel manager and the staff ensure we had a safe place to keep our bikes other than outside. All of the staff were very helpful and friendly especially at breakfast and the reception staff. Will be my choice the next time in Duisburg

The hotel is located nicely at the town center, very close tot he Duisburg Market and few shopping centers. There is parking available for EUR10/24 hrs for hotel guests.

Not too far from the station, though not quite as convenient as in the Novotel days,when one could enter direct from the shopping centre. Comfortable room, good TV and WiFi, pleasant welcome, decent breakfast and enjoyable, if slightly pricey, evening meal.

Overall, the hotel, as always is in a quiet, safe district, making a good nights sleep easy. The location is perfect near the train station. Service was good. Breakfast was a bit thin on the options for cold cuts. The Internet had very slow upload speeds, but the download speeds were very good.

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

Overall, the hotel was good. Location and room were perfect. The check in and check out was smooth and efficient.The breakfast was a bit of a disappointment, as the variety of meat available was lacking and the coffee was not the best.

Reservation has been done thru internet where nothing was mentionned ! When we arrived at the hotel we felt that the temperature within reception was really to warm !! (was very hot outside August 7th2018) Then in the room air conditioning was out of order and Hotel receptionist told us this was due to the renovation within floors !! Which was true because we met with more workers using same commodities than customers !! I mean the lift , breakfast for coffee etc...Therefore in addition to the dusty conditions nothing has been done to get better feeling (such as cold drinks or even price discount).It is not normal at this level of type of Hotel (I've choosen Mercure brand by reputation) nothing is done to warn potential customers that the hotel will be in maintenance for a certain period !!

A good hotel, friendly and efficient service, clean room, good beds, quiet and nice bathroom, but at breakfast most of the trays where should have been food were empty. Also, why are there no separate showers in the swimming-pool area? Strange.

Perfectly located in centre of town,staff attentive,parking very secured but needs to be paid separately for in amount of €7.00 euro per day which is not bad at all. Breakfast nicely done,variety of cheeses and cereals,fruit and cakes. Everything fresh,hot,cutlery clean. Staff ready to make you a coffee from a bar coffee machine like a latte or cappuccino if not happy with black coffee that is served on every table. Kids had hot chocolate every morning made for them so all members of family happy. Rooms clean but carpets in a hotel showing heavy use and could do with replacing which doesn't anyhow apart visually impede stay. Asked reception for a late checkout (3pm)as rain was pouring outside and we cancelled our visit to Dusseldorf for the morning. They granted us late checkout so all in all nice hotel,nice staff. Good value for the money.