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Mercure Hotel Duisburg City

Customer review rating 4.2/5 3,181 reviews

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Mercure Hotel Duisburg City
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+ 25 Services

Hotel extras

  • 162 completely renovated rooms and bathrooms with air conditioning.

  • Relax after work in our heated indoor pool and sauna with various aromas.

  • Our conference and event facilities can accommodate up to 190 guests.

  • The central city location offers lots of shopping within walking distance.

  • Conveniently located & connected to major highways & main train station.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 duisburg
germany

Tel: +49203300030

Fax: (+49)203/30003555

Check-in from 15h00

Check out up to 12h00

  • U79 :  U79 HAUPTBAHNHOF

  • S1, S2 :  S1, S2 HAUPTBAHNHOF

  • By plane

    DUESSELDORF At 25km / 15.54 miles

  • By car

    DU ZENTRUM/DUISSERN At 0.3km / 0.19 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :51.433406, 6.773823

Hotel services

MARINA CLUB

In the modern restaurant "Marina Club" you can enjoy international and regional specialties. We serve Monday to Saturday between 18.30 and 21.30. Due to the current situation, the menu has been reduced

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 162 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 158 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Contipark parking basement Additional charge
    • On site
    • 200 parking spaces
    • Public
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Indoor heated Pool Currently unavailable
    • Covered
    • On site
  • AI Fitness Center
    • Nearby
    • Sauna room Currently unavailable
Boutiques/shopping
  • Art gallery
  • Beauty salon
  • Hairdresser/barber
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Indoor playground for children

Our accommodation(s)

At the 4-star Mercure Hotel Duisburg City you choose from Standard rooms with double or queen beds, Superior rooms with queen beds and Privilege rooms with queen beds. All 162 rooms have air conditioning and free Wi-Fi. Two children up to the age of 16 stay for free. Pets are welcome for a fee of €10 per night. Our laundry and ironing service takes care of all your clothing and laundry needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 204

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Duisburg City

100% genuine reviews from our guests

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ALL Rating 4.2/5

3,181 reviews

TripAdvisor Rating 3.5/5

864 reviews

Rxcellently presented, great room

Customer review rating 4.5/5

John Solo - 18/10/2021 Confirmed reviews ALL

Hotel and room was very well presented and very clean. The room was almost spotless and everything worked well. Only criticism would be a lack of choice for hot breakfasts.

Close to central station and shopping mall

Customer review rating 3.5/5

Jursly Solo - 18/10/2021 Confirmed reviews ALL

Pleasant stay, thanks nice having measurements to feel safe.

Well located

Customer review rating 3.5/5

David Business - 15/10/2021 Confirmed reviews ALL

A bit dirty in the bathroom, people at the front desk were reluctant to offer a room before 3pm (it was 1pm at my arrival), after some minutes surprisingly they found a room for me.

Good, well located hotel

Customer review rating 4.5/5

Inez H. Couples - 30/09/2021 Confirmed reviews ALL

My husband and I were in Duisburg on our way home from visiting our son in Switzerland. This is a really nice spacious hotel with good facilities. Breakfast was excellent.

Dear Inez H., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Very clean and good value for money

Customer review rating 4.5/5

Michael P. Families - 27/09/2021 Confirmed reviews ALL

My wife and I had a very enjoyable stay with you. We were very pleased with the cleanliness of the rooms and the overall comfort. However, we were rather disappointed with the lack of restauration, especially having travelled over 600 kms and not being able to obtain anything to eat upon our arrival. We are nevertheless looking forward to our next stay with you on the 20th October.

Dear Michael P., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Good location, helpful staff

Customer review rating 3.5/5

Waynelan S. Families - 26/09/2021 Confirmed reviews ALL

The hotel is located right in the middle of the city within walking distance of bars and restaurants. The rooms were excellent and well maintained. Wifi was decent also. The breakfast spread was great. While we were there the restaurant and bar were closed because of Covid. My only complaints are the parking. There is no allocated parking so you have to park in a multi story which could get expensive over a long stay. The hotel didn't reimburse those costs.

Dear waynelan S., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback that you liked the central position of our hotel and that you found our rooms excellent and liked the choice at breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Good stay

Customer review rating 4.0/5

Theodoor V. Families - 13/09/2021 Confirmed reviews ALL

Very good service.

Good location but old product

Customer review rating 2.5/5

Nico Families - 01/09/2021 Confirmed reviews ALL

Location is perfect but the product and the experience was not that from a Mercure more an Ibis. Bed and especially pillows not up to Mercure standard We stayed 3 nights but only got 2 towels, we had to ask for extra which was not very much appreciated by the reception staff. Breakfast was also very crowded and the look and feel was very outdated, bread in plastic containers ??? I understand Covid has made things very difficult but we have stayed in other hotels where it was handled a lot better

Customer review rating 5.0/5

Markus H. 09/08/2021 Confirmed reviews ALL

Alles top.

Overall very suitable and pleasant stay in "disabled friendly" room

Customer review rating 5.0/5

Anonymous Families - 27/05/2021 Confirmed reviews ALL

The hotel is located in the inner city area, parking is no problem (there are plenty of spaces available), the staff was friendly and helpful. We stayed at the room outfitted for individuals requiring wheelchair access to all facilities and were pleased to recognise that most of the aspects that made our last stay in these specially outfitted rooms a bi tricky have been remodelled during recent renovations. If you travel with a wheelchair please keep in mind that the hotel has "box spring" beds, therefore the bed corner is not firm and may make changing from bed to wheelchair and vice versa a bit tricky.

LOCATION OK

Customer review rating 1.5/5

Mr A. D. Business - 22/10/2020 Confirmed reviews ALL

Location was ok, breakfast and room were sub standard

Dear Andrew D., thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that due to Corona we had a reduced cleaning service and that our employees did not organize your room cleaning and laundry change well during your long stay. In addition to that you were not satisfied with our breakfast offer. We will improve the breakfast offer under Corona conditions. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Lockdown changed a lot

Customer review rating 3.5/5

Anonymous Solo - 18/10/2020 Confirmed reviews ALL

Being a frequent guest in recent years the first stay after lockdown was interesting: restaurant and bar closed and limitation to breakfast menu due to COVID-19 tackling, the pool was closed due technical issues and on one occasion only Luke warm water for a shower. As for breakfast no hot food, limited choice for bread/rolls, etc. Disappointed as I have experienced the full menu in the past.

Dear Christoph S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that you were disappointed with our offer under Corona conditions and that our pool was closed due to technical problems. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We are trying to develop our offer under Corona conditions with more choice at breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you during one of your future stays, when or hotel will be reopened again. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Very clean and comfortable

Customer review rating 5.0/5

Christophe W. Business - 29/09/2020 Confirmed reviews ALL

Everything was prepared. Friendly welcome and high quality room

Dear Christophe W., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City and are happy that you liked our clean and comfortable rooms and our friendly team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Great stopover, in easy reach of the motorway network.

Customer review rating 3.5/5

Gabe R. Families - 26/09/2020 Confirmed reviews ALL

As expected the Mercure was very clean and felt extremely COVID19 safe. However, for the first time ever in a Mercure, I was totally disappointed with the breakfast. I know that there are changes because of the pandemic but I came away thinking that it had been a wasted spend and we could have done better in a cafe. Not the value for money I would usually expect from the Accor group.

Dear Gabriel R., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback and we are happy that in total you had a great stopover at our hotel and liked our Covid security standards. We shared your comments with our team. Unfortunately you were not satisfied with our, due to Corona, reduced breakfast choice. We send you or apologize for that. in the meantime we have improved the offer. I am sure that you feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

professioneel

Customer review rating 4.0/5

Donald Business - 22/09/2020 Confirmed reviews ALL

professioneel

Dear Eddy V., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Well located

Customer review rating 4.5/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

Pleasant stay in a well located hotel. Hassle free.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Pätzold-Coco Manager

Overall Good; Breakfast and Internet could have been better

TripAdvisor rating 4.0/5

Trail529265 Business - 30/01/2020 TripAdvisor review

Overall, the hotel, as always is in a quiet, safe district, making a good nights sleep easy. The location is perfect near the train station. Service was good. Breakfast was a bit thin on the options for cold cuts. The Internet had very slow upload speeds, but the download speeds were very good.

Room

TripAdvisor rating 2.0/5

Andy H Business - 19/10/2019 TripAdvisor review

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Good Stay

TripAdvisor rating 4.0/5

Earl S Family - 06/10/2019 TripAdvisor review

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

Good Hotel, But the Food was a bit lacking

TripAdvisor rating 4.0/5

Trail529265 Business - 31/01/2019 TripAdvisor review

Overall, the hotel was good. Location and room were perfect. The check in and check out was smooth and efficient.The breakfast was a bit of a disappointment, as the variety of meat available was lacking and the coffee was not the best.

Dear Trail529265, we thank you for your positive quotation and are happy that you liked our location, the hotel in general, our new renovated rooms and our breakfast and that the check in and out went well. We are sorry that you found our breakfast offer of meat disappointing and did not like our coffee. We addressed your feed back to our head of departments to improve these points. In addition to our breakfast coffee we can also serve you a coffee speciality from the Bar on demand. We would be happy to welcome you again. With kind regards Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

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