Mercure Hotel Duisburg City

Customer review rating (ALL Rating) 4.2/5 1,046 reviews

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Description

Hotel extras

  • 162 completely renovated rooms and bathrooms with adjustable air conditioning.

  • Free WIFI in all rooms and public areas.

  • Regionally inspired cuisine with changing, seasonal dishes.

  • Our completely renovated conference and event facilities can accommodate up to 190 guests.

  • Conveniently located & connected to major highways & main train station.

Our accommodation(s)

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Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 DUISBURG
Germany

GPS:51.433406, 6.773823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MARINA CLUB

In our modern Marina Club restaurant you can enjoy delicious international and regional specialties from Monday to Saturday, 4:00 p.m. to 9:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,046 reviews

TripAdvisor Rating  3.6/5  932 reviews

Customer review rating 2.5/5

Dennis V. D. H. Business - Confirmed reviews ALL

Staff is excellent and nice. But the room was not good this time, the drain off the shower was blocked (also mentioned at reception) and he room was not really clean, there was no welcome gift even when I am gold member. SO for this time I was a little disappointed. Other visits were always okay.

Dear Dennis v. d. H., Thank you for taking the time to share your feedback. I am pleased to hear that you found our staff to be excellent and accommodating. However, I regret that your recent experience with the room's cleanliness and the blocked shower drain did not meet your expectations. We strive to provide a high standard of service and appreciate your input regarding the welcome gift for our valued gold members. Your comments will be taken into consideration as we continue to enhance our guest experience. Best regards, Mercure Hotel Duisburg City

Customer review rating 5.0/5

Calaj L. Couples - Confirmed reviews ALL

Nice Staff, especially thw guy to the check out time!

Dear Calaj L., Thank you for your positive feedback regarding our location and the service provided by our staff. We are pleased to hear that you had a pleasant experience during your stay. Best regards, Mercure Hotel Duisburg City

Customer review rating 3.5/5

Ron M. Business - Confirmed reviews ALL

Well located, good parking and nice comfortable rooms

Dear Ron M., Thank you for your feedback. We appreciate your positive comments regarding our location, parking, and comfortable rooms. However, we would like to understand any specific concerns you may have experienced during your stay to enhance our services in the future. Best regards, Mercure Hotel Duisburg City

Customer review rating 4.5/5

Nina G. Solo - Confirmed reviews ALL

Since my arrival until my departure, I have been really enjoying the attentive service of the front office staffs . Despite a full house, I didn’t hear any noises coming from outside or maybe because I returned to my room after midnight? With the quiet surrounding and the best quality bed, I’d slept peacefully and woke up feeling contented and energetic. Just like feeling at home at last.

Dear Nina G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our front office staff attentive and that you enjoyed a peaceful night's sleep in our quality accommodations. It is our aim to create a comfortable atmosphere for all our guests, and we are pleased that you felt at home during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Duisburg City

Customer review rating 1.5/5

Mitchell K. Families - Confirmed reviews ALL

After checking in at exactly 15:00 we got the room keys. When we arrived at our room (with luggage and two children) the room was not ready. We decided to put our bags in the room and give staff the chance to clean the room while we got some food, though not ideal it was not a major issue for us. I booked and prepaid the room online ahead of our stay. This gave us a discount. However on checking in I see that my credit card has been charged €199. The desk staff could not inform me why, they also found it weird since we prepaid already. Now, after more than a week after our stay this charge has still not been reverted.

Dear Mitchell K., Thank you for taking the time to share your experience regarding your recent stay. I sincerely apologize for the inconvenience you encountered with your room not being ready at the time of check-in. We strive to ensure that all accommodations are prepared for our guests upon arrival, and I regret that we fell short in this instance. I also understand your concern regarding the unexpected charge to your credit card despite having prepaid for your reservation. This situation is certainly not reflective of our usual practices, and I encourage you to reach out to our front desk team for clarification on this matter. They are best positioned to assist you with the billing discrepancy. Your feedback is invaluable to us, and I appreciate you bringing these issues to our attention. We aim to improve our services continually, and your comments will help us in that endeavor. Goodbye, and thank you for your understanding. Best regards, Mercure Hotel Duisburg City

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Other web-users rate our hotel

  • 720 reviews 9.2/10 Location
  • 975 reviews 6.5/10 Room
  • 843 reviews 8/10 Service
  • 18 reviews 7.6/10 WiFi
  • 641 reviews 7.9/10 Breakfast
  • 456 reviews 5.7/10 Comfort
  • 443 reviews 5.9/10 Cleanliness
  • 210 reviews 2.9/10 Amenities

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