Mercure Hotel Duisburg City

Mercure Hotel Duisburg City

Customer review rating (ALL Rating) 4.2/5 802 reviews

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Hotel extras

  • An ALLSAFE-certified hotel

  • 162 completely renovated rooms and bathrooms with air conditioning.

  • Free WIFI in all rooms and public areas.

  • Our conference and event facilities can accommodate up to 190 guests.

  • Conveniently located & connected to major highways & main train station.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 DUISBURG
Germany

GPS:51.433406, 6.773823

Telephone +49 203 300030

Fax +49 203 30003555

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MARINA CLUB

In the modern restaurant "Marina Club" you can enjoy international and regional specialties. We serve Monday to Saturday between 18.30 and 21.30. Due to the current situation, the menu has been reduced

Our accommodation(s)

At the 4-star Mercure Hotel Duisburg City you choose from Standard rooms with double or queen beds, Superior rooms with queen beds and Privilege rooms with queen beds. All 162 rooms have air conditioning and free Wi-Fi. Two children up to the age of 16 stay for free. Pets are welcome for a fee of €10 per night. Our laundry and ironing service takes care of all your clothing and laundry needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  802 reviews

TripAdvisor Rating  3.5/5  894 reviews

Very nice hotel.

Customer review rating 4.5/5

Mr K. G. Solo - Confirmed reviews ALL

Good location Nice staff. Quality room.

Dear Keith G., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

nice location but poor amenities

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Its location is very nice but I didn't feel it's 4 stars hotel considering poor amenities. No a even one bottle of water on the 1st day, no bath robe which I can easily find in another hotels providing. And the breakfast was so expensive. Even I am a member of Accor, it costs 20 eur per person

very well located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

always my go-to comfort hotel and will always enjoy every stay

Well located hotel but understaffed

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The location of the hotel was ideal for us but due to the fact that the hotel was generally understaffed because of the savings from the GM, the service of hotel gave the hotel a bad image of the Mercure hotels in general!! Wrong priorities put by the GM!! Scandaleous!!

Dear Mark R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is still a problem for us that we are understaffed. But this is no excuse for misbehaviour of our staff or not to fulfil the ALL benefits. Sorry also for the Parking, but it is a public one and we are fighting for years to install a card payment. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 2000 Extra ALLBonus Points will be issued to your ALL Member account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

Repeat clients

Customer review rating 4.5/5

Sgk Couples - Confirmed reviews ALL

Third or fourth stay; Good location, nice facilities, comfortable beds. Restaurant staff in the evening was top-notch, and we enjoyed our first meal there; previously we've been there during Christmas when the restaurant is open for breakfast only. The breakfast buffet is both varied and ample.

Dear Steve K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

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Other web-users rate our hotel

  • 426 reviews 8.8/10 Location
  • 726 reviews 6.8/10 Room
  • 549 reviews 7.8/10 Service
  • 13 reviews 8.2/10 WiFi
  • 430 reviews 6.9/10 Breakfast
  • 386 reviews 6/10 Cleanliness
  • 330 reviews 6.1/10 Comfort
  • 171 reviews 4.9/10 Food

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