Pullman Berlin Schweizerhof

Customer review rating (ALL Rating) 4.4/5 3,078 reviews

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Description

Hotel extras

  • Located at the Zoological Garden and only a few steps from Kurfürstendamm

  • Free WIFI throughout the hotel

  • 18 flexible conference rooms with daylight, some with terrace

  • Parking garage with direct hotel access

  • Fit&SPA-Lounge with pool

Our accommodation(s)

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Germany

GPS:52.506158, 13.343712

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLEND BERLIN KITCHEN AND BAR

The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,078 reviews

Customer review rating 1.0/5

Barbara K. Business - Confirmed reviews ALL

I could barely sleep. The room was probably almost 80 degrees, and I was so uncomfortably hot.

Dear Barbara, We thank you for taking the time to share your feedback. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how vital a comfortable environment is for rest, particularly during business travel, and regret the challenges you faced with the room climate. Our rooms feature individually adjustable air conditioning, and our team is always prepared to provide extra cooling solutions upon request to ensure optimal comfort. We also acknowledge your perspective on the value of your stay and will carefully consider your insights as we refine our guest experience. We certainly hope that we can welcome you back again. Best regards, Hotel Pullman Berlin Schweizerhof

Customer review rating 0.5/5

Michal P. Families - Confirmed reviews ALL

Unacceptable. After the fire alarm at 3:48 am, no one from the reception or management could apologize at checkout. Don't need free breakfast, discount. I'm a platinum member with Accor so a little respect and apology to a loyal customer wouldn't hurt.

Dear Michal, Thank you for sharing your experience with us. We regret that we missed the mark during your stay and didn’t provide the high standard of service you expected. We are sorry that our team did not acknowledge the nighttime event or offer you a warm reception at checkout. As a Platinum member, you deserved more attention and respect from our front desk, especially after any disruption. We also take your comments about the WiFi, value for money, and ease of access seriously, and we recognize how these concerns can affect your confidence in our hotel. Our goal is always to make every guest feel welcome, comfortable, and valued, especially our most loyal guests. We hope to welcome you back in the future. Best regards, Hotel Pullman Berlin Schweizerhof

Customer review rating 5.0/5

Muwaffaq J. Business - Confirmed reviews ALL

Outstanding customer service and very well kept modern facilities

Dear J., Thank you for positively reviewing your visit. We are thrilled to hear you had a comfortable and enjoyable stay at Pullman Berlin Schweizerhof. We are delighted our team, especially Omar Diab, Mehnet, and Nasher, made your business trip memorable with attentive service. Our modern amenities and well-kept facilities aim to provide a seamless experience for every guest. That said, we regret any aspects of your arrival experience that fell short. We apologize for the welcome drink not meeting your expectations and any oversight regarding your welcome amenity as a Gold member. Please know our team is always available to address such matters during your stay. We are glad your room upgrade enhanced your comfort and that you found the booking process straightforward. Our central location near Ku’damm and Tiergarten offers convenient access to Berlin’s highlights, which we hope added value to your visit. We look forward to seeing you again on a future trip. Kind regards, Hotel Pullman Berlin Schweizerhof

Customer review rating 3.0/5

Yair B. Business - Confirmed reviews ALL

Great staff but rooms very basic and guests rowdy and loud in the middle of the night

Dear Yair, Thank you for taking the time to share your thoughts with us. We are glad to hear that our team members, Mehmet and Carlos, contributed positively to your stay. That said, we sincerely regret that some aspects of your accommodation did not meet your expectations. Our team is available around the clock to assist with any concerns during your stay, and we offer earplugs upon request to enhance comfort in all rooms. Finally, we value your recognition of our colleagues’ efforts and take your feedback on guest behavior seriously to ensure a peaceful environment for all. We hope to have the opportunity of welcoming you back in the future. Best wishes, Hotel Pullman Berlin Schweizerhof

Customer review rating 1.0/5

Witold Z. Couples - Confirmed reviews ALL

Nightmare

Dear Witold Z., Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short in some areas. Our team is committed to ensuring all guests enjoy a comfortable stay, and we regret we missed this during your visit. We value your loyalty as a Diamond member and appreciate your input. Please know your comments are taken seriously as we continually strive to improve. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Hotel Pullman Berlin Schweizerhof

Other web-users rate our hotel

  • 1,250 reviews 8.9/10 Location
  • 1,995 reviews 6.7/10 Room
  • 1,968 reviews 8.1/10 Service
  • 162 reviews 3.5/10 WiFi
  • 1,195 reviews 8.3/10 Breakfast
  • 798 reviews 5.3/10 Cleanliness
  • 645 reviews 7.3/10 Pool
  • 635 reviews 5.1/10 Wellness Area

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