Mercure Hotel Aachen am Dom 3 stars

Customer review rating (ALL Rating) 4.6/5 1,583 reviews

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Description

Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Our accommodation(s)

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062 AACHEN
Germany

GPS:50.77494, 6.087791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Enjoy our extensive breakfast buffet with regional specialties from 6:30 am, with balcony seating in nice weather. Breakfast in your room available for EUR 4.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,583 reviews

TripAdvisor Rating  3.9/5  895 reviews

Customer review rating 4.0/5

Esther K. Business - Confirmed reviews ALL

Pitty they did not notice it was my Birthday

Dear Esther K., Thank you for your positive feedback regarding our location and room quality. We appreciate your comments and apologize for not recognizing your special day during your stay. Your experience is important to us, and we hope to welcome you back for another stay in the future. Best regards, Mercure Hotel Aachen am Dom

Highly recommended. Perfect.

TripAdvisor rating 5.0/5

JANETDENISE TripAdvisor review

A wonderful welcome from Gedeon Mbunga. The whole team is welcoming, helpful,perfect. Lifts to all floors. Room very nice. Plenty of storage space. Very clean. Excellent bathroom. Plenty of electric sockets. In-house bicycle storage. Ideal location in the centre very close to the main bus stops. Highly recommended.

Customer review rating 4.0/5

Bertrand D. Business - Confirmed reviews ALL

I'm pleased with my stay, rooms are cozy, I like the fact that you have a vending machine and a coffee machine downstairs if you crave for a fresh drink, a beer or a coffee at any moment. Location is both great (central, shopping streets at the back, lots of food options around, easy to reach, large avenue, 15 minutes walk from train station) and bad (the main avenue at the front is growing quite shabby) at the same time. Reception available 24/7 rather than those cold dehumanized places you unlock via a code and never actually meet anyone on staff. TVs could use a refresh for a hotel of that reputation, in particular in this day and age many hotels offer TVs with Netflix or at least screen mirroring capability. There isn't much to do in the evening in a hotel room, except go out for dinner, so being able to watch shows on a bigger screen than your phone/tablet could help pass time. Not a huge gripe though. And rooms are relatively well equipped nonetheless. Overall, it's a nice cozy hotel and I recommend.

Dear Bertrand D., Thank you for taking the time to share your thoughts following your recent stay at Mercure Hotel Aachen am Dom. We are delighted to hear that you found our hotel reasonably priced and well located, and that you appreciated the cozy atmosphere of your room as well as the convenience of our vending and coffee machines. We acknowledge your comments regarding the condition of the main avenue and the suggestion about the television amenities in our rooms. We strive to enhance our guests' experience and your feedback is invaluable in helping us identify areas for improvement. While we currently do not offer televisions with streaming capabilities, we appreciate your insights and will take them into consideration as we plan for future upgrades. We are pleased that you enjoyed our 24/7 reception service, which aims to provide a warm and welcoming environment for all our guests. Thank you for your recommendation, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 3.5/5

Ivan K. Couples - Confirmed reviews ALL

The good: very large window on the top floor, location walking distance to cathedral, restaurants, and shopping. Staff was very accomodating moving us away from stree-side views (see why below). The less good: lots of brown in the room and looking past its best. The positively bad: night-time economy at work on the streets (sex and drugs); okay during the day. The external parking is (confusingly) behind the Merkur 'spielothek' (more sex and drugs, also broken car windscreens on the ground). Best if you secure a parking space below ground in the hotel. Staff are super, so do speak to them, they are ready to help you have the best possible stay.

Dear Ivan K., Thank you for taking the time to share your insights regarding your recent stay at our hotel. We appreciate your positive remarks about our staff's accommodating nature and the favorable location of our establishment. It is always our aim to provide assistance and support to our guests. We acknowledge your concerns regarding the condition of the room decor and the external environment. Your feedback is valuable, and we will consider your comments as we continue to enhance our facilities and guest experience. As for parking, we recommend utilizing our underground parking for a more secure and convenient option. We are grateful for your insights and hope to have the opportunity to welcome you back in the future, where we aim to provide a more satisfactory experience. Goodbye, Mercure Hotel Aachen am Dom

Customer review rating 3.0/5

Wei Z. Business - Confirmed reviews ALL

Positive: The hotel staff were warm, friendly and helpful. They made the stay better than it would have been. The location is convenient and good. Negative: Parking is away from hotel and comes at not-so-low extra costs. No fridge in the room. Our room on the 6th floor was so cold that we had to require a change. There was something wrong with the hot/cold water in the shower as well: no cold water so it was burning hot. For 160 Euros per night, one could expect more.

Dear Wei Z., Thank you for your feedback regarding your recent stay with us. I appreciate your kind words about our staff and the convenient location of the hotel. However, I regret to hear about the issues you encountered during your visit. Your concerns regarding the parking arrangements and room amenities have been duly noted. Additionally, I apologize for the discomfort you experienced with the temperature and water in your room. We strive to provide a comfortable and pleasant experience for all our guests, and your comments will be considered as we continually work to improve our services. Thank you once again for your insights. Best regards, Mercure Hotel Aachen am Dom

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Other web-users rate our hotel

  • 1,073 reviews 9.2/10 Location
  • 1,094 reviews 6.8/10 Room
  • 1,063 reviews 9.4/10 Service
  • 23 reviews 6.9/10 WiFi
  • 582 reviews 5.2/10 Comfort
  • 516 reviews 8.5/10 Breakfast
  • 412 reviews 8.5/10 Cleanliness
  • 186 reviews 5.5/10 Value

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