Dear Amna A., Thank you for writing a review. We are delighted that you found our team nice and friendly during your visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our 180 modern rooms are equipped with air conditioning, Sweet Bed by ibis bedding, and soundproof windows, and daily housekeeping ensures a fresh environment for every guest. We regret that the overall feel of the accommodation did not reflect the standard you anticipated, and we also understand your disappointment with the value you perceived. Our hotel offers a range of services including a restaurant, bar, and 24-hour reception, and our rates vary according to the season and availability. Your feedback has been noted carefully. Nonetheless, we are pleased that your experience at our sister property, ibis Amsterdam South, encouraged you to stay with us, and your overall satisfaction score of 70% tells us that there were bright spots during your time here. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Oliver, We thank you for taking the time to provide us with your feedback. We are glad you found your stay smooth and comfortable overall. That said, we are sorry that a couple of aspects did not fully meet your expectations. Our Business Rooms come with a kettle and tea-making facilities, while our Standard Rooms do not include one. We understand this felt like a change from your previous visit. Nonetheless, we hope you were able to enjoy our convenient location with Westerpark just a short walk away and the bus stop right opposite the hotel for quick access to the city centre. We would love to have you return in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Elizabeth, We are grateful for the time you took to review your recent visit to our hotel. We are thrilled that you found your room so comfortable and clean. Our team works hard to keep every space spotless, and it is lovely to hear that this stood out during your family trip. Still, we regret that the internet connection did not meet your expectations. We offer free high speed WiFi throughout the hotel, and our front desk is always ready to help if speeds ever dip. Nonetheless, it means a lot that our reception staff left such a warm impression on both days. We are also glad you enjoyed our quiet location, with Westerpark just a short stroll away and the bus to the city centre right across the street. It would be a pleasure to welcome you back in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Charlotte, Thank you for taking the time to share your thoughts. We are delighted that you found our team so friendly and welcoming. It is great to know that your room felt comfortable, clean, and safe throughout your stay. Our housekeeping team works hard every day to maintain those high standards, and your appreciation means a lot to them. We are also pleased that our location served you well as a base for exploring Amsterdam. With the bus stop just across from the hotel, reaching the city centre in under 20 minutes makes it easy to enjoy everything the city has to offer. We look forward to welcoming you back. Kind regards, Paola Durán García – Operations Supervisor

Dear Leticia, Many thanks for your valuable feedback. We are delighted that our reception team made such a great impression on you. It is wonderful to know that their warm welcome set the tone for your stay. We are also glad you enjoyed your room’s ventilation and found our booking process easy to navigate on the Ibis website. That said, we are sorry that some aspects of your room fell short. We have noted your comments about the USB ports and the missing tissues, and our team is always available at reception to help with any in-room needs during your stay. We also regret that you found the walk to public transport a bit longer than expected, though we are pleased you appreciated the direct bus connections to the city centre. Nonetheless, we are pleased you chose to stay with us as a valued ALL Classic member. Our hotel is designed to offer a comfortable base for exploring Amsterdam, and we are happy your overall experience was a positive one. Finally, we appreciate your feedback on our sustainability efforts. Our team works hard to maintain our Green Key Gold certification, and we will keep striving to make our eco-friendly initiatives more visible to our guests. We hope to welcome you back again in the future. Best wishes, Paola Durán García – Operations Supervisor

Dear Maddison, Many thanks for your valuable feedback. We are delighted that you found the hotel spotless and the shower to your liking. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The hotel is situated a short bus ride from the city centre, with a stop just a minute’s walk away, and we understand that navigating public transport can sometimes be a challenge. Your observation about the bedding has been noted, and our team is always available to provide extra pillows or assistance to make your sleep more comfortable. We also appreciate your thoughts on the grab-and-go shop pricing and will take them into consideration. Nonetheless, it is wonderful to know that overall you had a positive impression of your time with us, and that the cleanliness and facilities left a good mark. We all hope to welcome you back. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Lisa A., Thank you for taking the time to provide your valued comments. We are delighted that our team made a warm impression on you, and that you found the hotel clean and your booking experience smooth. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our rooms measure 17 m² and are designed to offer a comfortable base for exploring Amsterdam, though we understand they can feel compact when travelling with larger luggage. The shower-only bathrooms follow the ibis standard layout, and we regret they felt too snug for your needs. We also note your comments regarding the in-room refreshment setup. For future visits, our Business Rooms include a kettle, coffee and tea facilities, a fridge, and extra pillows, which may better suit your preferences. Toothbrushes and additional amenities are always available at reception, and our team is happy to assist with anything that could make your stay more comfortable. Nonetheless, we are pleased that our staff’s friendliness and the hotel’s cleanliness stood out to you, and we hope these positive touches remain with you. We hope to have the opportunity to welcome you back in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Alessandro, It was a pleasure to receive your kind feedback. We are delighted that you found your room clean and equipped with everything you needed for a comfortable stay. It is also great to know our team made you feel welcome and that you appreciated their competence. We take pride in offering friendly, attentive service to every guest. That said, we are sorry that the carpet did not meet your expectations. Our housekeeping team works hard to keep every room spotless, and we have taken note of your comment about the carpet for our records. Nonetheless, we are glad our location suited your plans so well, with public transport just steps away. We hope that you will stay with us again many more times in the future. Best wishes, Paola Durán García – Operations Supervisor

Dear Juman, We thank you for taking the time to provide us with your feedback. We are glad you found our hotel well located for getting to both the city and the airport. That said, we are sorry that the pricing during your stay felt higher than expected. Our rates do vary with demand, especially during major events like the F1 weekend. Nonetheless, it is great that you and your friends could make the most of the easy connections we offer. Our team values your loyalty as a Gold member and we are pleased you rated your experience so highly. It would be a pleasure to see you again on a future occasion. Kind regards, Paola Durán García – Operations Supervisor

Dear Jessica, Thank you for sharing your opinion about your time at our hotel. We are pleased that one of our team members left a positive impression on you during your stay. However, we are truly sorry to hear that so many aspects of your visit did not meet your expectations. Your comments about the surrounding area, the in-room provisions, and the overall value you felt you received have been taken into careful consideration. Our hotel offers a bus stop just outside the building, connecting guests to central Amsterdam in around 15 minutes, and Westerpark is only a 10-minute walk away for those seeking a tranquil setting. We regret that our service did not reflect the warmth we aim to deliver, and we acknowledge your remarks about the WiFi speed and the general upkeep. Nonetheless, we are glad that one of our staff members stood out as approachable, and we hope this moment of genuine hospitality stays with you. We hope that we are able to offer you an improved experience in the future. Kind regards, Hilal Kocatepe - Operations Supervisor

Dear Maria R., We appreciate your kind review. We are delighted that you found our hotel up to the high standard you have come to expect from Ibis across different countries. Our team takes great pride in offering a warm welcome and smooth check-in, and it is lovely to hear that you felt well looked after from booking through to departure. We are also glad you enjoyed our breakfast buffet and appreciated the variety and presentation. Knowing that you found your room clean and your bed comfortable means a lot to us. Our location, just a short walk from the train station and the bus which connects directly to the heart of the city, makes exploring Amsterdam easy, and we are pleased this added to your stay. Finally, we truly value your loyalty as an ALL member and your kind words about our helpful team. We look forward to welcoming you back for another excellent experience with us. Kind regards, Paola Durán García – Operations Supervisor

Dear Akash, Thank you for taking the time to share your thoughts with us. We are sorry the hotel amenities did not match your expectations during your recent stay. Our team strives to provide comfortable surroundings for all our guests and we are especially disappointed when we cannot deliver the experience we aim for. The air conditioning in our rooms is centrally controlled, with efforts to balance climate comfort throughout the building. We understand that this arrangement may not always reach every preference and appreciate you highlighting it to us, as feedback helps us evaluate guest comfort for future visits. We do hope to welcome you back for an improved experience. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Louise, Thank you for sharing your experience with us, and we are glad to hear that you otherwise enjoyed your stay. We are very sorry to hear about the incident in the bathroom and hope that your hand has fully recovered. Had our team been made aware of the incident at the time, we would have been more than happy to assist you, provide first aid and ensure that everything was taken care of. We also appreciate you bringing the sharp edge of the towel rail to our attention, and we will make sure this is checked by our maintenance team. Your safety and comfort are very important to us, and we sincerely appreciate you taking the time to let us know about this. Nonetheless, we are delighted that you value our loyalty program. It means a lot to know that you would recommend us to others based on your visit. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Paola Durán García – Operations Supervisor

Dear Z., Many thanks for sharing your review. We are delighted you enjoyed a smooth and comfortable stay at our hotel. Our team truly appreciates your words about their positive attitude and attentive service. It is wonderful to hear that Mo made such a memorable impression, and we will be sure to pass on your praise to him. We value your loyalty as a Classic ALL Accor member and are pleased that the programme meets your expectations. Your feedback lets us know that our efforts make a difference. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Paola Durán García – Operations Supervisor

Dear Santos, Thank you for your positive feedback. We are truly pleased to know you enjoyed your time at our hotel. Our team values every guest, so learning that you found our staff welcoming means a great deal to us. It is also wonderful that our location suited your plans while in Amsterdam. We appreciate your recognition of our loyalty programme, and we are glad you felt well taken care of throughout your stay. Thank you for sharing such positive impressions of your visit to ibis Amsterdam City West. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Paola Durán García – Operations Supervisor

Dear Thi L., We really appreciate your feedback. We are pleased that your room offered the comfort and space you were hoping for during your stay. Our team also appreciates knowing you found everything tidy and fresh. That said, we are sorry for the shortcoming with our bathroom facilities. We always aim to provide what is needed for a comfortable visit, and your input will help us shape future improvements. Nonetheless, it is great that you enjoyed your time at our hotel as a whole, as reflected in your high recommendation. Our entire team values your trust and support. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Paola Durán García – Operations Supervisor

Dear Chiara, Thank you for taking the time to share your thoughts. We are delighted that you enjoyed your stay with us. Our team is pleased to know that you found your room spotless and appreciated the help from our front desk. Knowing that our bike rental service suited your plans means a lot to us. It is great to hear that our slightly quieter location worked well for you, especially with a bike making access to the city easy. The entire team looks forward to welcoming you back in the future. Best wishes, Hilal Kocatepe - Operations Supervisor

Dear Margaret, Thank you for taking the time to share your feedback. We are glad you found our hotel pleasant during your stay with friends. However, we are sorry for the inconvenience with available in-room amenities not fully meeting your expectations. Our team provides extra pillows upon request at reception and daily housekeeping is happy to bring additional towels if needed. Our Business Rooms are the ones that offer a mini fridge as well as coffee and tea facilities for our guests’ convenience. We hope you were able to make the most of our great location, with Westerpark and direct public transport connections to Amsterdam’s center nearby. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Paola Durán García – Operations Supervisor

Dear Samira, Thank you for taking the time to share your feedback. We’re delighted your experience at ibis Amsterdam City West matched your expectations. It’s wonderful you appreciated our modern rooms and high cleanliness standards. Our team takes pride in maintaining a welcoming environment with round-the-clock service to ensure every guest feels valued. Knowing you felt secure and comfortable during your stay as part of the LGBTQ community means the world to us. We’re also pleased the metro connection made exploring Amsterdam convenient. Your kind words about our staff’s professionalism will be shared with the entire team. We hope to see you again on a future occasion. Kind regards, Paola Durán García – Operations Supervisor