ibis budget Marne la Vallée Pontault Combault 2 stars

Customer review rating (ALL Rating) 4.3/5 883 reviews

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Parc des Activités des Arpents, Rue des Cygnes, 77340 PONTAULT COMBAULT, France

Description

Hotel extras

  • Less than 30 minutes from Paris and Disneyland

  • Terrace and football, volleyball and petanque courts

  • Bar with catering

  • Lounges, library and 2 meeting rooms

  • Free car park

Our accommodation(s)

Hotel location

ibis budget Marne la Vallée Pontault Combault

Parc des Activités des Arpents, Rue des Cygnes
77340 PONTAULT COMBAULT
France

GPS:48.799175, 2.625743

Telephone
Fax +33 1 99 99 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Non contractual photo

Need to recover after Disneyland or Val d'Europe? Go to the bar for a snack and drink on the terrace or to the lounges for foosball. For half-time outside, our catering offer is available to take out.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  883 reviews

TripAdvisor Rating  3.8/5  892 reviews

Reasonable hotel

TripAdvisor rating 4.0/5

Culture64467196410 TripAdvisor review

Nice cosy room. Outskirt location and not very far from Disneyland. Free parking and reasonable breakfast.... recomm3nded for families.

Customer review rating 0.5/5

Ahsan T. Families - Confirmed reviews ALL

We stayed at this hotel for 3 nights, and unfortunately, it was a very disappointing experience. None of the nights were comfortable because the air conditioning was not working properly. The room thermostat seemed completely non-functional as we couldn’t adjust the temperature, and the room was unbearably hot. As a result, my son developed an allergy due to excessive sweating during the night. We reported the issue to three different reception staff members, and every time we were assured that it would be fixed, but nothing was done. One receptionist even told us that the problem was with the hotel walls and suggested we open the window to sleep—completely unacceptable for a hotel stay. Additionally, we had prepaid for breakfast for all three days via our booking, but on the first day, we were stopped by the hotel staff and told we hadn’t paid. We had to show them the confirmation email from Booking.com and were made to wait outside for 10 minutes before being allowed in, without any apology. To make matters worse, on the last day, we witnessed staff taking plates away from another family because their room number wasn’t on the breakfast list. This behavior was shocking and completely unprofessional. It is clear that the staff lacks proper training in customer service and basic hospitality standards. I will definitely not stay at this hotel again and strongly urge Booking.com and hotel management to review the service quality being provided to guests.

Dear Sir, We have taken note of your comments and sincerely apologize for any inconveniences, even though our staff did their best to make your stay as pleasant as possible. Regarding the breakfast service, if any errors were made during check-in upon your arrival, our reception manager personally expressed his regrets on his behalf and on behalf of the establishment from the very first day. Furthermore, he helped you choose the products, which were present, that you did not find on the buffet, even going so far as to prepare hot drinks for you. Furthermore, we never take the liberty of removing any guest's tray if they have not paid, but rather invite them to pay afterward. Regarding the air conditioning, our technical manager took the necessary steps, even going so far as to clean the unit's filter. Even if the proposed temperature did not suit you, we simply followed government regulations regarding the settings. Sincerely, Team Manager

Customer review rating 5.0/5

Carolina V. A. A. Business - Confirmed reviews ALL

Nessun problema

Signora A. A., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso ibis budget Marne-la-Vallée Pontault-Combault. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora, le porgiamo cordiali saluti.

Customer review rating 5.0/5

Doreen E. Families - Confirmed reviews ALL

Was prima voor tussenstop Parijs/Eurodisney!

Geachte DOREEN E., Wij stellen uw opmerkingen over uw verblijf in ibis budget Marne-la-Vallée Pontault-Combault erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,

Customer review rating 4.0/5

Claire K. Business - Confirmed reviews ALL

Accueil agréable et professionnel, petit déjeuné très bien, parking surveillé, chambre très propre mais manque un petit rafraîchissement, rapport qualité/prix rien à dire.

Monsieur K., Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Marne-la-Vallée Pontault-Combault. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.

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Other web-users rate our hotel

  • 445 reviews 8.9/10 Location
  • 796 reviews 6.2/10 Room
  • 744 reviews 9.3/10 Service
  • 7 reviews 8.6/10 WiFi
  • 438 reviews 6.9/10 Cleanliness
  • 404 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.