ibis Koeln Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 363 reviews

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Description

Hotel extras

  • Good transport connections nearby

  • S-Bahn station within walking distance

  • Affordable hotel parking with video surveillance

  • 24-hour reception service

  • Quiet location

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Koeln Airport

Alter Deutzer Postweg 95
51149 KOELN
Germany

GPS:50.918294, 7.047729

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

Relax - you've all the time in the world: Our bar serves beer, drinks and snacks whenever you want them, 24 hours a day. It also offers exciting live sports events on Sky. WIFI is available to use free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  363 reviews

Customer review rating 3.0/5

Christina K. Solo - Confirmed reviews ALL

Dear Christina, thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to learn about your experience at our reception desk. We completely understand how uncomfortable the situation must have been, especially as the conversation took place in front of other guests. Please accept our sincere apologies for the inconvenience and frustration this caused. We will discuss the incident internally and use your feedback as an opportunity to review our procedures and reinforce the importance of providing courteous and respectful service at all times. Ensuring that every guest feels valued and treated with respect is very important to us. We are pleased that the misunderstanding was ultimately resolved. However, we sincerely regret that the way the situation was handled left you with such a negative impression. Thank you again for bringing this matter to our attention. Your feedback is invaluable in helping us improve our service. We hope you will give us the opportunity to welcome you again in the future and provide you with the positive experience you rightfully expect. Kind regards, Your hotel bis Team Köln Airport

Customer review rating 4.5/5

James P. Couples - Confirmed reviews ALL

Dear James, thank you very much for your great review! We are delighted to hear that you felt comfortable and that our staff were helpful. We look forward to welcoming you again soon! Your Team Hotel Ibis Köln Airport

Customer review rating 5.0/5

Valentin V. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Ting L. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Amr S. Couples - Confirmed reviews ALL

Dear Amr S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room comfortable and appreciated the location. However, we regret that your check-in experience did not meet your expectations. We will review our communication practices to enhance the guest experience. Best Regards, your ibis Team

Other web-users rate our hotel

  • 283 reviews 7.9/10 Location
  • 505 reviews 5/10 Room
  • 406 reviews 7.6/10 Service
  • 10 reviews 5.2/10 WiFi
  • 252 reviews 5.1/10 Cleanliness
  • 183 reviews 6.8/10 Breakfast
  • 140 reviews 5.3/10 Value

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