ibis budget Wien Sankt Marx 2 stars

Customer review rating (ALL Rating) 4.2/5 1,525 reviews

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Franzosengraben 15, A 1030 VIENNA, Austria

Description

Hotel extras

  • Free WIFI throughout the hotel, including in your room

  • All-you-can-eat breakfast for EUR 11/person

  • Next subway station can be reached in 5 minutes

  • Basic comfort at a bargain price

  • Our reception desk is open round the clock.

Our accommodation(s)

Hotel location

ibis budget Wien Sankt Marx

Franzosengraben 15
A 1030 VIENNA
Austria

GPS:48.186683, 16.413417

Telephone
Fax +43 1 798455525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,525 reviews

TripAdvisor Rating  3.5/5  1,340 reviews

Horrible front staff

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Was told that my booking for a three bedroom flat was not valid, and that I have to pay more just for an additional guest to stay in the room even though I have booked a three bed room to myself. Staff was extremely unfriendly, aggressive and rude. Some Italian guests arrived afterwards and faced the same issue. Hotel is basically ran like a scam.

Almost usual Ibis Budget standards

Customer review rating 4.0/5

Caglar S. Families - Confirmed reviews ALL

Stayed here for 5 nights as a family with a 7 yr old. Close to U3 Gasometer station which connects you to whole city. (only 400 meters, 6-10 mins by walk) From the Airport, take S7 to Landstrasse and change to U3, follow the directions to Gasometer. That easy. Billa supermarket just next to the building which allows you to get your needs (closes early (19:00) and sundays) At the check in, receptionist said our reservation is only for 2 adults and child is not included so I must pay for him too. I immediately showed him the reservation both from confirmation mail and All-Accor account and proved him that I already paid for 3. He replied "this happens sometimes". So be very careful with what you have and ready to prove it. Breakfast is more than enough with an open buffet. The freshness, the taste, the limits are fairly good. WiFi is fast and free, you can use it both at room and lobby or restaurant. Unlike the previous stays at Ibis Budget hotels, this time there were no electric mains next to bed, on both sides. We've always had at least one plug next to bed but this time there were none. Only 3 plugs in the room, one next to sink which is only available for hair dryer (you can get it from reception with 20€ deposit) or shaver, and the other one is just next to main door of the room below the knee level. So you can properly use only one electric plug in the room, next to little desk which is not enough for at least charging phones overnight. We enjoyed our stay here and definitely choose if we visit Vienna again. The staff is very friendly and helpful which helps to raise the overall satisfaciton of the stay.

Dear Caglar S., Thank you for choosing to stay at ibis budget Wien Sankt Marx and for taking the time to share your detailed feedback. We are delighted to hear that you found our hotel to be up to the usual Ibis Budget standards and that you appreciated our convenient location near the U3 Gasometer station. We sincerely apologize for the confusion during the check-in regarding your reservation for your family. Rest assured that we will strive to ensure better communication in such matters in the future. We are pleased that you enjoyed our breakfast offerings, fast and complimentary WiFi, as well as the friendly and helpful service provided by our staff. Your feedback regarding the electric plugs in the room is duly noted, and we will take this into consideration for future improvements. We look forward to welcoming you back when you visit Vienna again. Kind regards, Michael Gutt General Manager

Always a nice stay, but it's only "budget"

Customer review rating 4.0/5

Wolfgang Business - Confirmed reviews ALL

This time I had a room facing the main road, which was a little bit loud. I'm not sure, but are there rooms which are equipped with a hair dryer? No need in summer, but would be good in winter. My main "problem" with this hotel: The beds are too hard for me. I can stand it for one night, maybe two, but thats my limit. All other things are quite ok.

Sehr geehrter Wolfgang, vielen Dank für Ihr Feedback. Wir schätzen Ihre Treue zu unserem Hotel sehr. Wir bedauern, dass Sie den Lärm von der Hauptstraße und die Härte der Betten als störend empfunden haben. Bitte verlangen Sie spätestens beim check-in ein Zimmer in den Innenhof, dies sollte deutlich angenehmer sein. Als ibis budget Hotel haben wir keine Haartrockner in den Zimmern. Wir hoffen, dass Sie Ihren nächsten Aufenthalt bei uns trotzdem genießen werden. Mit freundlichen Grüßen Michael Gutt Hoteldirektor

Customer review rating 3.0/5

Terry J. Solo - Confirmed reviews ALL

The fire doors on the 4rth floor are still not working. They are all closed and are constantly being opened and closed which make a loud and annoying noise. Whenever a guest or cleaning person enters or leaves a room at least two and maybe three doors have to be opened and closed. Also the main fire door makes a terrible noise because there is no gas in the overhead metal arm. This situation has now been going on for TWO weeks!!!

Dear Terry J., Thank you for bringing to our attention the issues with the fire doors on the 4th floor. We sincerely apologize for any inconvenience this may have caused you. Rest assured, our maintenance team is already working on resolving this matter promptly. Please accept our apologies for the noise disturbance you experienced. We appreciate your understanding and patience as we strive to improve our services. Kind regards, Michael Gutt General Manager

Good services and good shortly stay.

Customer review rating 4.5/5

Amid Business - Confirmed reviews ALL

The staff is kind and the services are good. Kindly recommend.

Dear Amid, thank you for your positive feedback on our services and staff. We are delighted to hear that you had a good stay with us. Your recommendation means a lot to us. We look forward to welcoming you back soon. Sincerely, Michael Gutt General Manager

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Other web-users rate our hotel

  • 2,327 reviews 9/10 Location
  • 2,913 reviews 5.4/10 Room
  • 1,636 reviews 7.5/10 Service
  • 93 reviews 7.7/10 WiFi
  • 1,252 reviews 7.3/10 Breakfast
  • 1,244 reviews 7/10 Cleanliness
  • 894 reviews 7.6/10 Value
  • 349 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.