ibis budget Wien Sankt Marx 2 stars

Customer review rating (ALL Rating) 4.1/5 1,135 reviews

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Franzosengraben 15, A 1030 VIENNA, Austria

Description

Hotel extras

  • Free WIFI throughout the hotel, including in your room

  • All-you-can-eat breakfast for EUR 11/person

  • Next subway station can be reached in 5 minutes

  • Basic comfort at a bargain price

  • Our reception desk is open round the clock.

Our accommodation(s)

Hotel location

ibis budget Wien Sankt Marx

Franzosengraben 15
A 1030 VIENNA
Austria

GPS:48.186683, 16.413417

Telephone
Fax +43 1 798455525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,135 reviews

TripAdvisor Rating  3.5/5  1,360 reviews

Customer review rating 0.5/5

Ersin M. Families - Confirmed reviews ALL

I stayed at your hotel for 2 days with my spouse and baby. I had booked through Booking.com. Even though I informed that I would arrive late and had reserved the hotel, the hotel fee was charged to my credit card. If I had seen the hotel, I would have decided not to stay. The reasons are as follows: first of all, your staff are very rude. Every year I stay for about a week in various hotels in Europe for vacation, and I have never encountered such rude staff. I requested a baby crib. When I asked about setting up the baby crib, I was met with a rude response along the lines of, 'I'm looking after the reception, it doesn't concern me, set it up however you want.' The provided crib was very dirty. When I mentioned this, they insistently said it was clean. When I asked for bottled water, your staff again behaved rudely towards me. There was no hairdryer in the room; I borrowed one from the reception against a 30 EUR deposit and gave 50 EUR in cash, but they resisted strongly to giving back the remaining 20 EUR. While doing this, they talked to me in a threatening manner, chewing gum in their mouth. It was very hard for me to keep myself from arguing. The corridor and room were also very dirty. This year I stayed at the same budget hotel in Amsterdam, but I didn't encounter any of them there. That's why I chose your hotel. Vienna is a very beautiful city and I will come again, but I will not stay at your hotel and I will not recommend it to anyone.

Dear Ersin M., Thank you for sharing your experience during your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly regarding the service provided by our staff. It is always our aim to deliver a welcoming and courteous atmosphere, and it is clear we fell short of this standard during your visit. I regret to hear about the issues with the baby crib and the cleanliness concerns you raised. We strive to maintain high standards of hygiene and comfort for all our guests, and your feedback will be addressed with our housekeeping team to ensure improvements are made. Additionally, I understand your frustration regarding the hairdryer deposit and the manner in which this was handled; it is not reflective of our usual practices. We appreciate your feedback and hope that in the future, you may reconsider staying with us as we work towards enhancing our guest experience. Sincerely, Michael Gutt General Manager ibis budget Wien St. Marx

Customer review rating 3.5/5

Racha R. Couples - Confirmed reviews ALL

It was a nice stay

Dear Racha R., Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We continually strive to enhance our guests' experiences and appreciate your insights. Best regards, Michael Gutt General Manager ibis budget Wien St. Marx

Customer review rating 3.5/5

Anthony R. Solo - Confirmed reviews ALL

I was disappointed to discover that no Reward Points would be earned. Maid service, cleaning room Very Good, thanks. I am still awaiting credit of my 4 nights to All App

Dear Anthony R., Thank you for your feedback. I understand your disappointment regarding the Reward Points and your pending credit for the All App. In this regard, I would like to inform you that no points can be generated for the All Card at ibis budget hotels. I appreciate your positive comments about our cleaning service and will ensure your concerns are noted for future consideration. Best regards Michael Gutt General Manager ibis budget Wien St. Marx

SCAMERS! THEY CANCEL BOOKINGS AND SAY YOU ARE NOT COMING JUST TO TAKE THE MOONEY

TripAdvisor rating 1.0/5

Sightsee48223157180 TripAdvisor review

I booked a room on booking for this accommodation. It was disaster. They ask to take money in advance. polotoca was if we didn't show up or cancel to take our money for one night. they gave cancellation and took all the money. Big jerks. we were charged at the weekend price for the Christmas fair. over 560euro 2 nights. be very careful. Am dorit check out dupa 5 minute. Fiind trecut de 00 noaptea numai aveam unde sa cautam. Vebind deja de la aeroport. Platind. Asa ca a 2 a zi am zis iar de check out. Ei au facut check in iar... cand am zis ca vreau returnarea banilor. La receptie au zis ca se vor ocupa sa primeasca raspuns. Dupa mai bine de 24 h au raspuns anuland. Sa ia banii complet.

Customer review rating 5.0/5

Siegfried S. Solo - Confirmed reviews ALL

Nice and professional stuff, clean rooms, affordable price.

Dear Siegfried S., Thank you for your kind words and for being a loyal guest. It is gratifying to know that you consistently enjoy your stays with us and appreciate our team's efforts, cleanliness, and value. We look forward to welcoming you back soon. Michael Gutt General Manager ibis budget Wien St. Marx

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Other web-users rate our hotel

  • 2,264 reviews 9/10 Location
  • 2,792 reviews 5.1/10 Room
  • 1,674 reviews 7.3/10 Service
  • 82 reviews 7.8/10 WiFi
  • 1,284 reviews 5/10 Comfort
  • 1,219 reviews 6.4/10 Breakfast
  • 1,209 reviews 6.7/10 Cleanliness
  • 355 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.