Novotel Wien Hauptbahnhof 4 stars

Customer review rating (ALL Rating) 4.6/5 3,313 reviews

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Canettistrasse 6, Garage Karl Popper Str 4, 1100 Vienna, Austria

Description

Hotel extras

  • Coworking space for creative workers

  • Spacious event area with superior equipment and space for up to 450 people

  • Fitness and spa area on the 19th floor with a fantastic view over the rooftops of Vienna

  • Modern city hotel directly at Vienna Central Station

Our accommodation(s)

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Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6, Garage Karl Popper Str 4
1100 Vienna
Austria

GPS:48.18572, 16.37914

Telephone
Fax +43 1 90922661222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE FLAVE OF VIENNA

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy a la carte or the convivial Share and Eat in the urban living room with colorful tiles and an airy atrium.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,313 reviews

Customer review rating 4.5/5

Ana M. Business - Confirmed reviews ALL

The only problem was lack of information I got on reception on how to charge electric car in garage below. On Novotel parking place there is a charger, but cars can only be charged on official garage chargers it seems, this charger on Novotel guests park space was not working or I did not know how to make it work due to lack of information.

Customer review rating 1.5/5

Oleksii A. Couples - Confirmed reviews ALL

I booked a standard room for two. They put me in a room for people with disabilities. I asked reception to upgrade to a normal standard room, but they refused, claiming there were no available rooms, requiring an additional fee for a better room category. Although it's possible to book a standard room through the website, there's only one blanket, the water is barely warm, and it's impossible to take a shower. The breakfast is average, just below average. I stayed at this hotel before in the fall and had no issues. I doubt I'll stay there again.

Customer review rating 4.5/5

Vitionescu G. Families - Confirmed reviews ALL

Nice hotel. Near to the center ( nice 30 mins walk :). Right next to the train station

Customer review rating 3.5/5

Asshwin K. Families - Confirmed reviews ALL

The sat over all was good and the hotel is located close toe the train station however have a few points, hoping that the hotel management will look into the same 1. My daughter was feeing feverish and i wanted to check her temp before giving any medication. Asked the lady at the reception if there is a thermometer at the hotel she went to back office and came back stating there is none. Ideally this should be a part of the first aid kit and post COVID a thermometer has become a norm at any hotel across the globe. 2. Asked the lady at the reception if there was any pharmacy close by, she did not have any idea about it and it seemed she herself is new to the city and does not know. She tried to google the same but still had no idea where the closest pharmacy is. The hotel staff at the front desk should be aware of these basic things like pharmacies, nearby etc to help the guests when in need. Imagine if someone had a health issue and needed some medication urgently the hotel staff would be wondering and figuring out where is the pharmacy nearby and in that time there could be catastrophe with the health of the guest. These are just basic info which should be handy with the front desk/concierge. Someting the manageent should look into from a training and guest experience perspective.

Customer review rating 1.0/5

Jin T. Families - Confirmed reviews ALL

The rooms facing the train station have the worst curtain design -- these is a huge gap between the curtains and the window/wall that cannot be closed. So your room basically is lit up all night from the lights from the train station and other buildings. I do not recommend this hotel for sleeping. The fact this type of things can be easily solved by getting some different window shade or change the installation yet it is not done by the management tells you that they do not care. Service is bare minimum. More than half of the front desk people don't seem to want to serve you. Oh, there is not a telephone in the room to call the front desk. If you are not a gen-Z and want to speak to someone, you have to go downstairs -- and then you are faced with 50% chance the front desk was so bothered by you being there. House keeping comes in when you are in the bathroom.

Thank you for your feedback. We would like to clarify that guests are able to contact our reception at any time via the QR code provided in the room as well as through the chat function available on the in-room TV. This system is designed to offer a faster and more convenient way of reaching the front desk without needing to visit reception in person or use a traditional telephone. Regarding your comments about the curtains and light from outside, we understand that light sensitivity can significantly affect sleep quality. Your feedback about the window covering design has been noted and will be shared with our maintenance and management teams for review. We are also sorry to hear that your interactions with staff did not consistently meet expectations. Providing attentive and welcoming service is very important to us, and we will address this internally with the team to ensure improvements. Housekeeping timing is typically coordinated with standard occupancy checks, but we regret if this resulted in any disturbance during your stay. We appreciate you taking the time to share your experience, as it helps us identify areas where we can improve both comfort and service quality for future guests. Kind regards, Adam - Front Office Novotel Wien Hauptbahnhof

Other web-users rate our hotel

  • 2,504 reviews 9.6/10 Location
  • 2,325 reviews 7.3/10 Room
  • 1,747 reviews 8.1/10 Service
  • 38 reviews 5.3/10 WiFi
  • 1,147 reviews 8.6/10 Breakfast
  • 962 reviews 8.9/10 Cleanliness
  • 388 reviews 8.1/10 Food

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