Novotel Wien Hauptbahnhof

This hotel has a great potential to be an excellent hotel: It is located just by the train station, and a few minutes from the Belvedere. The rooms are overall nice and specious, the breakfast is great, and there are some good restaurants and coffee shops around. Alas, the service is very poor. We booked a mini suite (for a family), and informed the hotel that we would arrive early. They said they would try to prepare the room ready before 3:00pm (the regular check in time), but eventually we received the room late. As we got into the room, the toilet brush was waiting to us on the toilet seat. We called the front desk who sent someone to check it out. She said this is a sign that the room has not been inspected after cleaning, but everything is ok. I told myself--well, mistakes happen. As she left, I wanted to take a nap, and found remaining of hair on the sleeping bed. I went down to the front desk (starting losing my patience). A nice clerk promised that they would clean the room and everything would be ok. I told her-"No worries-- we are going to have dinner, so you have enough time to make sure to fix whatever needs to be fixed". Guess what: We returned to the room (it was almost 10:00pm--2.5 hours after we left), and the room was not cleaned. I went again to the front desk (no one was there and we waited roughly 10 minutes until someone appeared) and they suggested that I would talk with one of the mangers in the morning. I answered that I don't feel comfortable to sleep in a dirty bed, and I cannot understand why Novotel provides such a poor service. Eventually, the supervisor at the front desk offered us another room and compensated us with a free breakfast. The new room was fantastic and the breakfast was excellent. This review could be very different had the hotel responded more efficiently from the first place. Why waiting until 10:00pm for offering a guest a simple solution that was available? it could make the whole experience different. I want to believe that it was an exceptional incident, and yet I will not return to this hotel.

Clean, comfortable and very friendly. Breakfast is a BIG plus.

Very nice, almost new hotel facilities. Nice rooms and a very cosy lobby. People at the reception were very nice and helpfull. Very close to metro. Walking distance to Belvedere, less than 10 min. Also 25 min walking to Karlskirche, center, in very nice and save district if you ready to walk. Parking in the garage accessed from the hotel. Breakfast could be better.

The hotel and its services were perfect, and the staff was also really nice. We only ran in to one problem, the room was wery hot even with the AC running. It was pretty hard going to sleep, but after a while we all did. Other than that, Perfect.

I needed a place to stay for one night inbetween trains, and this hotel was the closest to the train station I needed to be at.