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Novotel Wien Hauptbahnhof Hotel 4 stars

Customer review rating 4.6/5 2,058 reviews
Novotel Wien Hauptbahnhof
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+ 23 Services
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Room 1

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Hotel extras

  • 220 yards from the main train station with a direct link to the airport

  • Austrian Ecolabel and ECO Label

  • Fitness area, sauna and steam room with panoramic rooftop views of Vienna

  • Eight meeting rooms with natural light (three INSPIRED Meeting Rooms)

  • THE FLAVE of Vienna: eating and working in a feel-good atmosphere

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6
1100
vienna
austria

Tel: +43190922660

Fax: (+43)1/90922661222

Contact email

Check-in from 15h00

Check out up to 12h00

  • ALL INTERNAT BUSLINES :  HAUPTBAHNHOF

  • U1 :  U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12.43 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.185425, 16.378832

Our accommodations

Sleep on clouds in Novotel Wien Hauptbahnhof. Our 266 soundproofed rooms and suites have air conditioning and innovative Live N Dream beds. For relaxation and sweet dreams in the Danube metropolis.

Standard Business Room

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Family Room

  • Max. number of persons: 4
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Business Room

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Family Room

  • Max. number of persons: 4
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite

  • Max. number of persons: 4
  • Area: From 31m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUITE

  • Max. number of persons: 4
  • Area: From 45m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE FLAVE OF VIENNA

Type of cuisine: International

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy à la carte or the convivial Share & Eat in the urban living room with colorful tiles and an airy atrium.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLAVE - TASTE THE PLACE

Photo non contractuelle / Strictly non binding

Open every day, THE FLAVE of Vienna is the perfect place to take a relaxing break or while away the evening with a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 528 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 272 people

Find out more

Our guest reviews for
Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,058 reviews

tripadvisor

TripAdvisor Rating 4.5/5

808 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful

Customer review rating 4.6/5

Fi Business - 13/03/2020 Confirmed reviews ALL

Professional staff working very hard and adapting to the difficult current travel situation Great rooms, breakfast, bar and restaurant

Dear Mr. I., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Short stay in Vienna

TripAdvisor rating 4.5/5

CRoll54 10/03/2020 TripAdvisor review

Having arrived by train it was lovely to find hotel just 2 minutes away. Also very handy to get anywhere in the the city and beyond. Hotel very modern and clean with added bonus of sauna . Staff excellent

Thank you very much for that excellent review which we will also kindly forward to our staff. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Novotel Vienna Main Station

TripAdvisor rating 4.5/5

PeNor Business - 08/03/2020 TripAdvisor review

Excellent location right next to the main Vienna railway station. The hotel is fairly new and has excellent facilities that include a good restaurant, good bar, great rooms and a good view of the city from the top floors. Internet easy and good speed. Main asset - the very professional and friendly staff.

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Excellent Hotel with 5 star features

TripAdvisor rating 4.5/5

Philippos P Business - 07/03/2020 TripAdvisor review

Stayed on the 3rd March and now staying from the 6th to the 8th of March. Excellent hotel with 5 stars features. Amazing beds! Large rooms. Clean hotel. Convenient metro and train in main station 2 minutes from hotel. Stayed in room 1801. Louisa at the reception on the 6th and Nicolaus on the 4th really amazing. Have been returning to this hotel whenever in Vienna,

It was our pleasure to welcome you as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this excellent feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We will also kindly forward your feedback to Lousia and Nikolaus. Great that you will visit us again - we hope that will be soon! Yours sincerely, Thomas Wacker General Manager

Friendly and responsive service

Customer review rating 4.6/5

David T. Business - 02/03/2020 Confirmed reviews ALL

The reception bar and restaurant and staff were, as always, very friendly. When we needed anything in the room (coat hangers, hairdryer) this was responded to promptly.

Dear Mr. T., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Magnificent

Customer review rating 4.6/5

Morten B. Business - 02/03/2020 Confirmed reviews ALL

Modern, luxurious, clean, extremely gentle and kind staff. Superb!

Dear Mr. B., Thank you very much for this magnificent review. We are very happy that you could enjoy your stay and that you were satisfied with our hotel and our service. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Nice clean hotel, great location and helpful staff

Customer review rating 4.6/5

Josh Business - 28/02/2020 Confirmed reviews ALL

Very pleasant stay for a conference. The restaurant and bar are excellent. Room was comfortable and clean and the view from the gym is fantastic!

Dear Mr. P., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy the view from our spa and gym area. My team and I would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

Mrs

Customer review rating 4.6/5

Sandy S. Couples - 27/02/2020 Confirmed reviews ALL

Wonderful, couldn’t wish for better.

Dear Mrs. S., It was our pleasure to welcome you as our guests at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Controversial impression and sleepless 2 nights

Customer review rating 4.6/5

Ms. K. Business - 27/02/2020 Confirmed reviews ALL

1. Very convenient location. 2. Modern design, comfortable bed and mattress. 3. Thanks for a gift (free mini bar) for the golden Accor Club member. 4. Although the room was far from the lift, it was very noisy due to the close location to the train station (room 1513). COULD NOT SLEEP at all. Another inconvenience - no desk and chair for computer. 5. Spoiled my previous impression of the NOVOTEL VIENNA Hbf on arrival on 24th of February at 3:20. The lady (sorry, didn't write down her name, just remember she was a black lady) was behaving like police men. She does not have service attitude at all. 6. Have to note that the service got worse from what it was before (2 years ago), when I admired the high quality service and friendliness of the hotel staff. In the evening (on 24th of February) we were unpleasantly surprised by the attitude of the barmen (Mr. Omar) and by fight between two barmens. 7. A very nice check out on 26th of February at 11:15am (sorry, did not write down the name of the lady, but I told her that I am glad to be treated so) finally!

Dear Ms. K., It was our pleasure to welcome you as our guests at the Novotel Wien Hauptbahnhof again. Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not completely satisfied with our hotel and our service and sincerely apologize for the inconveniences regarding our service. Please be assured that I will discuss these important issues within the team and that we will readjust here. As an apology I would kindly like to credit 2000 Courtesy Points to your ALL account. You will receive them in a few days. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

extremely satisfied

Customer review rating 4.6/5

Giovanni F. F. Families - 25/02/2020 Confirmed reviews ALL

great location. all transport accessible. hearty breakfast and food available throughout opening hours. the gym and sauna included in the price was appreciated

Dear Mr. G., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were extremely satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Favourite restaurant

Customer review rating 4.6/5

N Solo - 22/02/2020 Confirmed reviews ALL

The manager at the restaurant is incredible. I chose the hotel because of him.

Dear Mr. N., It was our pleasure to welcome you again! Thank you very much for that excellent review which we will also kindly forward to our restaurant manager. We are very happy that you were satisfied with our hotel and our service and that our restaurant is your favourite. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Very pleasant

Customer review rating 4.6/5

Will Friends - 22/02/2020 Confirmed reviews ALL

Staff were courteous and helpful, room clean and breakfast of good quality

Dear Mr. C., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for that excellent review. We are very happy that you were satisfied with our hotel and our service and that you had a pleasant stay. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

As expected except a bit pricy.

Customer review rating 4.6/5

Matjaz M. Business - 20/02/2020 Confirmed reviews ALL

The srevice is good. The room is nice an well kept

Dear Mr. M., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Great, the tiniest details were taken care of

Customer review rating 4.6/5

Valerie M. Couples - 20/02/2020 Confirmed reviews ALL

Kind,welcoming staff. Exceptionally clean room, spotless Great overall experience, we would definitely recommend this place to everyone we know

Dear Mrs. V., It was our pleasure to welcome you as our guests at the Novotel Wien Hauptbahnhof. Thank you very much for that fantastic review and for the recommendation. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Nice, modern hotel

Customer review rating 4.6/5

Travelpropella Families - 20/02/2020 Confirmed reviews ALL

Great stay, good family room. Breakfast could have been with more choices

Dear Mrs. A., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Excellent choice for staying in Vienna.

Customer review rating 4.6/5

Christos S. Families - 19/02/2020 Confirmed reviews ALL

Highly recommended for staying in Vienna. The convenient hotel's location is supplemented by the excellent service, the very polite personnel, the very good breakfast and the kids playroom.

Dear Mr. S., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

excellent!!!

Customer review rating 4.6/5

Anigrise Couples - 14/02/2020 Confirmed reviews ALL

My experience in Novotel Vien Hauptbahnhof was perfect and attractive for new upcoming trips

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for that excellent review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Excellence in service

Customer review rating 4.6/5

Mihaela Families - 10/02/2020 Confirmed reviews ALL

Very nice rooms, very clean, spacious, perfect for the 4 of us (2 adults & 2 kids). Breakfast excellent, varied, with lots of options, even for the kids.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for that excellent review. We are very happy that you and your family were satisfied with our hotel and our service and hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager
Customer review rating 4.6/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

Very good. Ticked all the boxes

Dear Mr. A., Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you had a pleasant stay and that you were satisfied with our hotel and our service. It would be our pleasure to welcome you soon again! Yours sincerely, Thomas Wacker General Manager

Check in was difficult but the staff were excellent and fixed everything on check in - check out was problematic and staff could not print the invoice

Customer review rating 4.6/5

Pete Business - 09/02/2020 Confirmed reviews ALL

When I checked in the young blonde lady behind the check in was excellent and super helpful - excellent service. The other staff were basically unhelpful- I asked for a charger and the staff said we don’t do that - the barman stepped in and got me one - the difference in attitude was incredible - the good news is you have a few excellent people

Dear Mr. H., It was our pleasure to welcome you again at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. Please excuse the inconveniences which occured regarding the charger and during check-out. I will check internally what happened here and will discuss it internally within the team. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager
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