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Novotel Wien Hauptbahnhof Hotel 4 stars

Customer review rating 4.7/5 2,815 reviews

ALLSAFE approved hotel

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Novotel Wien Hauptbahnhof
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+ 24 Services

Hotel extras

  • ALLSAFE certified hotel - for a safe stay

  • Hotel Office 09:00-17:00 - book your home office surroundings change

  • Well-equipped, spacious event area with space for up to 400 pax

  • Fitness & Spa area on the 19th floor with an amazing view over the rooftops of Vienna

  • Modern City Hotel right at Vienna Central Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6
Garage Karl Popper Str 4
1100 vienna
austria

Tel: +43190922660

Fax: (+43)1/90922661222

Check-in from 15h00

Check out up to 12h00

  • ALL INTERNAT BUSLINES :  HAUPTBAHNHOF

  • U1 :  U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12.43 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.18572, 16.37914

Hotel services

THE FLAVE OF VIENNA

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy à la carte or the convivial Share & Eat in the urban living room with colorful tiles and an airy atrium.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 266 rooms
    • 10 rooms for people with reduced mobility
    • 160 family rooms
    • 44 connecting rooms
    • 266 non-smoking rooms
    • 19 floors
  • Languages spoken at the hotel
    • English
    • German
    • French
    • Spanish
    • Dutch
    • Italian
    • Russian
    • Portuguese
    • Vietnamese
    • Chinese Mandarin
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Public - QBC - Karl-Popper-Str 4 Additional charge
    • Near the property
    • Public
    • Parking opened 24/7
Well-being
  • Panorama fitness area
    • On site
    • Sauna room Currently unavailable
    • Turkish Steambath
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Indoor playground for children

Our accommodation(s)

Sleep on clouds in Novotel Wien Hauptbahnhof. Our 266 soundproofed rooms and suites have air conditioning and innovative Live N Dream beds. For relaxation and sweet dreams in the Danube metropolis.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 528

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,815 reviews

TripAdvisor Rating 4.5/5

844 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Standard novotel, service certainly can be improved

Customer review rating 3.0/5

Steve Families - 15/10/2021 Confirmed reviews ALL

Standard novotel, room is on the small side, amenities are limited but room was clean and a fair breakfast. Took time for them to answer my email queries (had to send twice). service certainly can be improved. A basic courtesy is missing, No please, no thank you, no smile to customer is a disgraced in hospitality industry, Especially the receptionist that checked us in. The chubby bartender avoiding to serve us was a rude gesture.

Dear Mr. T., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not completely satisfied with our hotel and our service and sincerely apologize for the inconveniences which occurred. Please be assured that this is not our standard and that I will discuss the important topic friendliness within the team. My team and I would be very pleased to welcome you again and hope that your next stay will leave you completely satisfied. Yours sincerely, Heike Fehrmann General Manager

Perfect location. Very convinient to travel from/to the airport.

Customer review rating 4.5/5

Dmitry Business - 14/10/2021 Confirmed reviews ALL

Perfect location. Very convenient to travel from/to the airport. Great breakfast. Many amenities in the immediate vicinity. Comfortable relatively spacious standard room. Brand new hotel.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Heike Fehrmann General Manager

Well located

Customer review rating 5.0/5

Marius Business - 28/09/2021 Confirmed reviews ALL

Warm and nice staff, clean and modern look

Dear Marius, It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for that excellent review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again and that your next visit will be as pleasant as the previous one. Yours sincerely, Heike Fehrmann General Manager

super location, nice view, all clean

Customer review rating 5.0/5

Maria Friends - 22/09/2021 Confirmed reviews ALL

Lovely hotel, extremely close to Hauptbahnhof, amazing view from the room. Clean, modern. The staff at the reception, very professional, friendly and quick. Au contraire, the staff at the bar was incredibly slow, mostly absent. As a minus I would also mention the room cleaning protocol, the maid knocks at the door and waits 1-2 seconds and goes in...what can you do in 1-2 seconds??? But all in all, a lovely hotel, would go back again.

Dear Cristina, It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay, for the positive feedback but also for the critical hint regarding our bar staff and the housekeeping. I apologize for the inconveniences. Please be assured that I will discuss these important topics within the team and that we will readjust here. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Heike Fehrmann General Manager

Location, great for kids, fabulous breakfast

Customer review rating 5.0/5

Ifat P. D. Families - 28/08/2021 Confirmed reviews ALL

We stayed for 7 nights and felt like being there forever :) The staff were very helpful, professional and helped in any matter with a smile and enthusiasm.

Dear Mrs. P., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerly, Heike Fehrmann General Manager

Wonderful place

TripAdvisor rating 5.0/5

150vladimirl 25/08/2021 TripAdvisor review

Without much hesitation, my choice fell on Novotel, this network is not the first time pleases me with its service, new rooms, polite staff, delicious breakfasts. I spent two weeks in Austria and chose four-star hotels, your hotel is above all praise, you are in 1st place.

Thank you very much for taking the time to review your stay and for this wonderful feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Heike Fehrmann General Manager

Super!

Customer review rating 5.0/5

A. Z. Solo - 21/08/2021 Confirmed reviews ALL

Very modern, welcoming, clean and well equipped hotel.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Heike Fehrmann General Manager

Excellent experience - prime choice for visiting Vienna

Customer review rating 4.5/5

Vegalyn Families - 19/08/2021 Confirmed reviews ALL

We stayed a week as a family of 4 at Novotel HBH Vienna. Overall an excellent experience with even a free upgrade to a suite (we booked a junior suite). Very well located just 100m from the main train station, with easy access to public transportation, supermarkets and dining possibilities. The cleaning was impeccable and the view from the suite on the 18th floor over Vienna is priceless.

Dear Mrs. Z., It was our pleasure to have you and your family as our guests. Thank you very much for taking the time to review your stay and for this fantastic review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Heike Fehrmann General Manager

Very Good stay with great location

TripAdvisor rating 5.0/5

SujayK76 Couples - 19/08/2021 TripAdvisor review

We had a stay at Novotel Vienna Hauptbahnhof, It was a grea experience with a good quality of rooms and a great location. I would highly recommend this for tourists who all looking for great connections for all the tourist attractions.

Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for the fantastic feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Heike Fehrmann General Manager

Am S. form UAE’s very good hotel

Customer review rating 5.0/5

S. A. Families - 17/08/2021 Confirmed reviews ALL

Very good hotel good service propel reception

Dear Mrs. S., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this fantastic feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again. Yours sincerely, Heike Fehrmann General Manager

Great Location, Great Offer, Great Service

Customer review rating 4.5/5

Anonymous Solo - 08/08/2021 Confirmed reviews ALL

I had a great stay as always. With online pre check in there was no waiting time. The reception team is very professional and very friendly. Especially Elisabeth was outstanding with assistance in all matters.

Sehr geehrter Herr T., vielen lieben Dank für Ihre erstklassige Bewertung und Ihre netten Worte bezüglich Ihres Aufenthaltes bei uns im Novotel Wien HBF: Es freut uns sehr, dass unser Angebot und unser Service überzeugen konnten. Selbstverständlich werden wir Ihre Erwähnung an Frau Elisabeth weiterleiten - da freut sie sich bestimmt. Nochmals vielen Dank und wir hoffen sehr, Sie bald wieder bei uns in Wien begrüßen zu dürfen. Mit herzlichen Grüßen Heike Fehrmann General Manager

A great location

Customer review rating 5.0/5

Anonymous Couples - 07/08/2021 Confirmed reviews ALL

Really great location almost at the main train station, kind staff and nice breakfast.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. Special thanks for pointing out our members of staff and the breakfast offer. We are delighted to hear that your overall experience was a good one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heike Fehrmann General Manager

Excellent service.

Customer review rating 5.0/5

Mark H. Solo - 07/08/2021 Confirmed reviews ALL

Great location and service.

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. Special thanks for mentioning our service quality, we are constantly working on it and try to improve on a daily basis. Great feedback such as yours is being forwarded to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heike Fehrmann General Manager

Good stay

Customer review rating 5.0/5

Krista G. Families - 06/08/2021 Confirmed reviews ALL

I have reserved my stay in march of 2020 but because of covid i had to cancel. You offered to postpone my reservation for another time. They answered my emails very quickly and with a positive attitude. I stayed there for 3 nights, it was a very pleasant stay. The staff was very polite and helpful. The hotel was very clean and very well located.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. We are delighted to hear that you had been satisfied with our staff, cleanliness and services. Furthermore, thank you for pointing out one of our members of staff - we surely will forward your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heike Fehrmann General Manager

Excellent hospitality... Great choice...

TripAdvisor rating 5.0/5

Jet00080741508 04/08/2021 TripAdvisor review

Great stay in Vienna!!! The hotel new, clean and next to everything. The staff was very helpfull to everything you maybe need and very polite. The beds was extra comfort,even the kids sofa. The bathroom very clean and great size. The view from the room was fantastic, also from the gum and spa in 19th floor.A/C works fine. The breakfast dining room was clean and very pleasant, with big variety of choice. Very good and fresh products. Excellent value for money choice. Thank you for making our accommodation unforgettable.!!!

Dear Jet00080741508, thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. All the best regards from Vienna Heike Fehrmann General Manager

Well located, very comfortable, friendly service, large indoor kid’s’ playroom

Customer review rating 5.0/5

Nicoleta P. Families - 30/07/2021 Confirmed reviews ALL

This was the ideal accommodation for a family of 2 adults and 2 kids. This summer holidays we decided to travel by train and made a stop in Vienna between 2 trips, therefore the location of the hotel was ideal. We arranged so that we could stay during the day as well, with an extra fee, the staff was really friendly and accommodating, the breakfast was varied and delicious, I also liked the tasty gluten-free bread. For sure we would choose this hotel again in the future, we would like to stay longer in Vienna next time.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heike Fehrmann General Manager

Good stay

Customer review rating 4.0/5

Hp Business - 29/07/2021 Confirmed reviews ALL

I would have given 10 if i received the promised invoice from tour hotel befor your questionary. When i checkee out you had some difficulty with your it systems and promised to send me the invoice via email. Unfortunately it did not happen.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback but also for the critical hint regarding the invoice. I sincerely apologize for the inconveniences. I have informed our front office manager and she will send you the invoice. My team and I would be very pleased to welcome you again and hope that your next stay will leave you completely satisfied. Yours sincerely, Heike Fehrmann General Manager

Short stay in Vienna

TripAdvisor rating 5.0/5

CRoll54 10/03/2020 TripAdvisor review

Having arrived by train it was lovely to find hotel just 2 minutes away. Also very handy to get anywhere in the the city and beyond. Hotel very modern and clean with added bonus of sauna . Staff excellent

Thank you very much for that excellent review which we will also kindly forward to our staff. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Novotel Vienna Main Station

TripAdvisor rating 5.0/5

PeNor Business - 08/03/2020 TripAdvisor review

Excellent location right next to the main Vienna railway station. The hotel is fairly new and has excellent facilities that include a good restaurant, good bar, great rooms and a good view of the city from the top floors. Internet easy and good speed. Main asset - the very professional and friendly staff.

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Excellent Hotel with 5 star features

TripAdvisor rating 5.0/5

Philippos P Business - 07/03/2020 TripAdvisor review

Stayed on the 3rd March and now staying from the 6th to the 8th of March. Excellent hotel with 5 stars features. Amazing beds! Large rooms. Clean hotel. Convenient metro and train in main station 2 minutes from hotel. Stayed in room 1801. Louisa at the reception on the 6th and Nicolaus on the 4th really amazing. Have been returning to this hotel whenever in Vienna,

It was our pleasure to welcome you as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this excellent feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We will also kindly forward your feedback to Lousia and Nikolaus. Great that you will visit us again - we hope that will be soon! Yours sincerely, Thomas Wacker General Manager

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