Novotel Wien Hauptbahnhof Hotel 4 stars

Customer review rating 4.6/5 2,402 reviews

ALLSAFE approved hotel

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Novotel Wien Hauptbahnhof
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+ 23 Services

Hotel extras

  • ALLSAFE certified hotel - for a safe stay

  • Hotel Office 09:00-17:00 - book your home office surroundings change

  • Well-equipped, spacious event area with space for up to 400 pax

  • Live stream and broadcast studio for hybrid and interactive meeting and events

  • Modern City Hotel right at Vienna Central Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6
Garage Karl Popper Str 4
1100 vienna
austria

Tel: +43190922660

Fax: (+43)1/90922661222

Check-in from 15h00

Check out up to 12h00

  • ALL INTERNAT BUSLINES :  HAUPTBAHNHOF

  • U1 :  U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12.43 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.185425, 16.378832

Our accommodation(s)

Sleep on clouds in Novotel Wien Hauptbahnhof. Our 266 soundproofed rooms and suites have air conditioning and innovative Live N Dream beds. For relaxation and sweet dreams in the Danube metropolis.

Standard Business Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Family Room

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Business Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Family Room

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE FLAVE OF VIENNA

Type of cuisine: International

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy à la carte or the convivial Share & Eat in the urban living room with colorful tiles and an airy atrium.

Lunch

10:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLAVE of Vienna

Non contractual photo

Open every day, THE FLAVE of Vienna is the perfect place to take a relaxing break or while away the evening with a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 528

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,402 reviews

tripadvisor

TripAdvisor Rating 4.5/5

826 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location, smart & modern hotel, friendly team

Customer review rating 4.0/5

S-p O. Business - 25/02/2021 Confirmed reviews ALL

This was an unexpected business trip, which got extended due to pandemic restrictions. I was happy with the flexibility & kindness of the team.

Dear Mr. O., It was our pleasure to welcome you as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. I sincerely apologize for the inconveniences. I have discussed your points within the team. We will readjust that our colleagues from the reception will forward the information about the cleaning system at the moment and any upgrades to our guests so that they know about them. Just for your information, you got an upgrade the last time. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Pleasure as always!

Customer review rating 5.0/5

Maximilian T. Business - 14/02/2021 Confirmed reviews ALL

Being perfectly located next to the main station, this hotel always makes me staying again due to the very friendly staff and the gorgeous bed in there well equipped rooms. I also enjoy enjoying the view over Vienna while doing my workout on the 19th floor.

Dear Mr. T., It is always a pleasure for us to welcome you at our hotel. Thank you very much for staying always in our hotel and for this fabulous review. We are very happy that you were satisfied with our hotel and our service and that you enjoyed the fantastic view over Vienna while doing your workout. I would like to say a sincere “thank you” on behalf of my team. We hope to welcome you as our guest soon again. Yours sincerely, Thomas Wacker General Manager

Great location

Customer review rating 5.0/5

Anonymous Business - 12/01/2021 Confirmed reviews ALL

The hotel is conveniently located across the street from the main station (Hauptbahnof) and the station has some food takeaway options and grocery stores so this was convenient since Austria was on lockdown and the restaurant in the hotel was not open for service. It is a nice, clean hotel with friendly staff.

Dear Mrs. S., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this fantastic review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Příjemný pobyt

Customer review rating 5.0/5

Milan Business - 11/01/2021 Confirmed reviews ALL

Very nice hotel, excellent service, friendly people.

Dear Mr. M., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

The perfect hotel right at the main train station

Customer review rating 5.0/5

Davorin P. Business - 30/12/2020 Confirmed reviews ALL

The staff was great! The location of the hotel, too. The views from my room up high as well. Apart from all of the above, it's also the small things. The room has a really good lamp above the desk, many USB charging units. The huge rain shower head, probably the most comfortable sheets at any hotel, a great cute sofa ... I only wish I could have stayed longer than one night. The hotel has a great looking bar and a restaurant, both of which I did not try due to the coronavirus. The bar was open. It's also amazing, how well and healthy one can eat while staying here. Right across the street, the main train station offers 24/7 take out options, that include delicious and healthy Thai food. I will come back for again for sure!

Dear Mr. P., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager
Customer review rating 4.5/5

Darren Business - 21/12/2020 Confirmed reviews ALL

Great hotel. Staff excellent especially Elisabeth

Dear Mr. R., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this fantastic review which we will also kindly forward to Elisabeth. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Great service

Customer review rating 5.0/5

Petar K. Business - 14/12/2020 Confirmed reviews ALL

My arrival time was late and entire COVID situation is very stressfully. In hotel they did their best to provide me with everthing so my stay can be very plesent.

Dear Mr. K., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for the positive review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I would be very pleased to welcome you again! Merry Christmas and all the best for 2021! Yours sincerely, Thomas Wacker General Manager

Refused breakfast

Customer review rating 1.0/5

Mark R. Business - 03/11/2020 Confirmed reviews ALL

Left credit card deposit, so I could have meal and maybe breakfast (I don’t always eat this ) when I went to get breakfast I was told I am not allowed , explained I had left credit card and was still refused. Immediately checked out never to return.

Dear Mr. R., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for your feedback. I am very sorry to read that your stay especially the breakfast did not meet your expectations and sincerely apologize for the inconveniences and the misunderstanding. My colleague from the breakfast area only wanted to inform you that breakfast is not included and that you have to pay for it and do not want to refuse it. I have discussed it again. It is our hope that you will give us the opportunity to better serve you in the near future Yours sincerely, Thomas Wacker General Manager

Pleasure as always

Customer review rating 5.0/5

Anonymous Business - 03/10/2020 Confirmed reviews ALL

As a frequent traveller you need that feeling of feeling at least near home while away. This hotel covers my needs just perfectly fine. Friendly crew, comfy beds and a great fitness area with a view.

Dear Mr. T., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest again. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Great location, nice service, careful protective measures.

Customer review rating 5.0/5

Julia V. Couples - 30/08/2020 Confirmed reviews ALL

The Hotel was great, at our request we had a room at an upper floor with great view to the city in two directions. Breakfast was excellent. All staff was kind and helpful.

Dear Julia V., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Wacker - General Manager

Good location

Customer review rating 4.5/5

Haitham A. S. Couples - 23/08/2020 Confirmed reviews ALL

Everything was so good

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us again and that your next stay will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Excellent

Customer review rating 5.0/5

Anonymous Friends - 17/08/2020 Confirmed reviews ALL

Great room, all is brand new and very clean. Thanks for the nive view and vip Welcome. Checkin was very friendly and effective.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Spa not working

Customer review rating 0.5/5

Gabriel Solo - 03/08/2020 Confirmed reviews ALL

I’ve chosen this hotel, only for the SPa, which wasn’t working and I wasn’t notified when booking.

Dear Mr. C., It was our pleasure to welcome you as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not satisfied with our hotel and our service as our spa area was closed due to Covid-19 and sincerely apologize for the inconveniences. We hope that we are able to open it soon again and my colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

Well located

Customer review rating 4.5/5

Anonymous Families - 20/07/2020 Confirmed reviews ALL

Everything was fine. Unfortunately the playing room was closed. This was one of the reason for booking this hotel.

Dear Mrs. W., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service. Unfortunately due to Covid-19 we are not able to open the playroom at the moment. Thank you for your understanding! My team and I would be very pleased to welome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Nice and comfortable hotel

Customer review rating 5.0/5

Amar Business - 15/07/2020 Confirmed reviews ALL

Upgraded to a suite which was nice. Thank you Breakfast was good

Dear Mr. N., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Wonderful

Customer review rating 5.0/5

Fi Business - 13/03/2020 Confirmed reviews ALL

Professional staff working very hard and adapting to the difficult current travel situation Great rooms, breakfast, bar and restaurant

Dear Mr. I., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Short stay in Vienna

TripAdvisor rating 5.0/5

CRoll54 10/03/2020 TripAdvisor review

Having arrived by train it was lovely to find hotel just 2 minutes away. Also very handy to get anywhere in the the city and beyond. Hotel very modern and clean with added bonus of sauna . Staff excellent

Thank you very much for that excellent review which we will also kindly forward to our staff. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Novotel Vienna Main Station

TripAdvisor rating 5.0/5

PeNor Business - 08/03/2020 TripAdvisor review

Excellent location right next to the main Vienna railway station. The hotel is fairly new and has excellent facilities that include a good restaurant, good bar, great rooms and a good view of the city from the top floors. Internet easy and good speed. Main asset - the very professional and friendly staff.

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Excellent Hotel with 5 star features

TripAdvisor rating 5.0/5

Philippos P Business - 07/03/2020 TripAdvisor review

Stayed on the 3rd March and now staying from the 6th to the 8th of March. Excellent hotel with 5 stars features. Amazing beds! Large rooms. Clean hotel. Convenient metro and train in main station 2 minutes from hotel. Stayed in room 1801. Louisa at the reception on the 6th and Nicolaus on the 4th really amazing. Have been returning to this hotel whenever in Vienna,

It was our pleasure to welcome you as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this excellent feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We will also kindly forward your feedback to Lousia and Nikolaus. Great that you will visit us again - we hope that will be soon! Yours sincerely, Thomas Wacker General Manager

Friendly and responsive service

Customer review rating 5.0/5

David T. Business - 02/03/2020 Confirmed reviews ALL

The reception bar and restaurant and staff were, as always, very friendly. When we needed anything in the room (coat hangers, hairdryer) this was responded to promptly.

Dear Mr. T., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

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