Novotel Wien Hauptbahnhof

Novotel Wien Hauptbahnhof 4 stars

Customer review rating (ALL Rating) 4.8/5 1,106 reviews

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Hotel extras

  • ALLSAFE certified hotel - for a safe stay

  • Hotel Office 09:00-17:00 - book your home office surroundings change

  • Top-equipped, spacious event area with space for up to 400 people

  • Fitness & spa area on floor 19 with a fantastic view on rooftops of Vienna

  • Modern City Hotel right at Vienna Central Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6, Garage Karl Popper Str 4
1100 Vienna
Austria

GPS:48.18572, 16.37914

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE FLAVE OF VIENNA

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy à la carte or the convivial Share & Eat in the urban living room with colorful tiles and an airy atrium.

Our accommodation(s)

Sleep on clouds in Novotel Wien Hauptbahnhof. Our 266 soundproofed rooms and suites have air conditioning and innovative Live N Dream beds. For relaxation and sweet dreams in the Danube metropolis.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,106 reviews

TripAdvisor Rating  4.5/5  909 reviews

Great location and comfort

TripAdvisor rating 4.0/5

mksmthomas Families - TripAdvisor review

The rooms were clean but quite small. It was nice to have a seperate toilet from the bathroom but the bathroom was very cramped. The hotel staff were nice but not very helpful. The buffet was small but had a nice variety of meats, cheeses and breads. Overall we had a great stay.

Thank you very much for the positive feedback about your stay at the Novotel Wien Hauptbahnhof. We are very happy that overall you had a great stay. We take note of your hints and would be very pleased to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

Awesome location

Customer review rating 5.0/5

Fiona T. Families - Confirmed reviews ALL

The hotel is located in a great spot, very convienient and rooms are beautiful and clean. We enjoyed our stay and love the vibrant colours in the lobby and restaurant areas. The outside sitting area with the swinging batch were a hit with my kids, even I sat a bit to catch some fresh air.

Dear Fiona, It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for that fantastic review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay and had a good time with the swinging batch. We would be very pleased to welcome you again and hope that your next stay will be as pleasant as the previous one. Kind regards Nathalie Manager Social Media & Guest Reputation

Comfort@Vienna

TripAdvisor rating 5.0/5

marcol230 Families - TripAdvisor review

Very good hotel. In line with "high standard". Appreciated cleanliness, services, position. Good Continental Breakfast. Nice fitness room with wonderful view on Vienna. Nice spa, but limited opening hours. Elevators! could be improved in rush ours...as too busy.

It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof! Thank you very much for the positive feedback. We are very happy that you could enjoy your stay and that you were satisfied with our hotel and our service. We hope to welcome you soon again! Kind regards Nathalie Manager Social Media & Guest Reputation

Exceeded expectations

Customer review rating 5.0/5

Kostas Couples - Confirmed reviews ALL

Excellent location, clean, sound proofed, hussle free online check in.

Dear Kostas, It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

Good location, pretty much useless staff

TripAdvisor rating 3.0/5

Jon W Business - TripAdvisor review

Stayed here while working in Vienna, the bar staff need to be pleaded with to get a drink, the reception team took my credit card details 3 times (on 3 different days) before I could charge drinks to room without having to go through the entire process again. The teams don't seem to know how to use the hotel systems, or understand basic interdepartmental communication. The A/C is more psychologically than physicallly helpful, erasing your room key access seems to be a common occurrence. Aside from the location, I really wouldn't bother.

Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for your feedback. I am very sorry to read that you were not completely satisfied with our hotel and our service and sincerely apologize for the inconveniences. Please be assured that we will discuss this with the involved departments and that we will readjust here. We hope to welcome you again to show you our perfect service! Kind regards Nathalie Manager Social Media & Guest Reputation

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Other web-users rate our hotel

  • 794 reviews 9.9/10 Location
  • 741 reviews 9.1/10 Room
  • 804 reviews 9.1/10 Service
  • 19 reviews 7.8/10 WiFi
  • 590 reviews 9.8/10 Breakfast
  • 346 reviews 8.2/10 Cleanliness
  • 252 reviews 9.3/10 Comfort
  • 228 reviews 9.9/10 Vibe

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