Novotel Wien Hauptbahnhof Hotel 4 stars

Name: Novotel Wien Hauptbahnhof
Address: Vienna, 1100, AUSTRIA
Telephone: (+43)1/90922660
Rating: 4.6

Customer review rating 4.6/5 2,317 reviews

ALLSAFE approved hotel

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+ 23 Services

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Novotel Wien Hauptbahnhof Hotel

Hotel that makes every moment matter

We have intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new cleanliness protocols and standards, & ensures that these are adhered to in this hotel.

Mr Thomas WACKER, Hotel Manager

Novotel Wien Hauptbahnhof is right at Belvedere Palace in Quartier Belvedere. Due to its location at Vienna Station, you can reach Vienna Airport in just 15 min. or St. Stephen's Cathedral, MQ, Hofburg & Albertina in 10 min, by the metro. You can reach the Ringstrasse with its magnificent buildings in 5 min. by tram. Enjoy treats in our Restaurant THE FLAVE of Vienna, something sweet from our patisserie.

Whether with family, friends or on business, we leave no wishes unfulfilled. As a family hotel, we offer your children a play area to rave in & a PlayStation for bigger children. Relaxed start to the day. Thanks to mod. design, facilities & day light, our seminar rooms offer the perfect space for new things. Congress Hall for 400 persons to Inspired Meeting rooms - we're the right location for your event.

From the Hofburg to Vienna's Prater - thanks to the premium location of our 4 star hotel, conquer the attractions of Vienna in 3/4th time. Welcome to the charming Danube metropolis of Vienna.

Hotel extras

ALLSAFE certified hotel - for a safe stay
Work out with a view - fitness centre, sauna & steam bath on the 19th floor
Top equipped event area with Congress Hall for 400 persons
Inspired Meeting Rooms - perfect for creative meetings and workshops
Modern City Hotel right at Vienna Central Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
- Internet access via Fiber Optics
Parking
- Public outdoor parking
- The public indoor car park is located on Karl-Popper-Straße. (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early arrival before 15:00 (Paying) Would you like to get into your room from 9 am upon your arrival? Book this exclusive offer now and experience an unforgettable business or leisure stay.
- Late departure until 5pm (Paying) With our late check-out until 5pm, you can take advantage of the day of your departure in the best possible way. This service is free of charge at Novotel on Sundays as usual (subject to availability).
Laundry
- Dry cleaning / Ironing
- Ironing room
- Shoe shine machine
Currency exchange

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-24:00
- Opening hours : Week-end 06:30-24:00

Fitness centre
Well-being
- Hammam
- Sauna
Bike rack facilities

8 meeting room(s)
Conventions hotel
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6
Garage Karl Popper Str 4
1100
vienna
austria

Tel: +43190922660

Fax: (+43)1/90922661222

Contact email :

Check-in from 15h00

Check out up to 12h00

ALL INTERNAT BUSLINES : HAUPTBAHNHOF
U1 : U1 HAUPTBAHNHOF

By plane
VIENNA AIRPORT At 20km / 12.43 miles
By train
HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.185425, 16.378832

Our accommodation(s)

Sleep on clouds in Novotel Wien Hauptbahnhof. Our 266 soundproofed rooms and suites have air conditioning and innovative Live N Dream beds. For relaxation and sweet dreams in the Danube metropolis.

Standard Business Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Standard Family Room

Max. number of persons: 4
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Executive Business Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Family Room

Max. number of persons: 4
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

THE FLAVE OF VIENNA

Type of cuisine: International

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy à la carte or the convivial Share & Eat in the urban living room with colorful tiles and an airy atrium.

Lunch

10:30 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

15:00 - 20:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE FLAVE of Vienna

Open every day, THE FLAVE of Vienna is the perfect place to take a relaxing break or while away the evening with a drink.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 528 m²
Maximum capacity: 220 people
Maximum banquet capacity: 120 people

Find out more

Refused breakfast

Mark R. Business - 03/11/2020 Confirmed reviews ALL

Left credit card deposit, so I could have meal and maybe breakfast (I don’t always eat this ) when I went to get breakfast I was told I am not allowed , explained I had left credit card and was still refused. Immediately checked out never to return.

Dear Mr. R., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for your feedback. I am very sorry to read that your stay especially the breakfast did not meet your expectations and sincerely apologize for the inconveniences and the misunderstanding. My colleague from the breakfast area only wanted to inform you that breakfast is not included and that you have to pay for it and do not want to refuse it. I have discussed it again. It is our hope that you will give us the opportunity to better serve you in the near future Yours sincerely, Thomas Wacker General Manager

Pleasure as always

Anonymous Business - 03/10/2020 Confirmed reviews ALL

As a frequent traveller you need that feeling of feeling at least near home while away. This hotel covers my needs just perfectly fine. Friendly crew, comfy beds and a great fitness area with a view.

Dear Mr. T., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest again. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Great location, nice service, careful protective measures.

Julia V. Couples - 30/08/2020 Confirmed reviews ALL

The Hotel was great, at our request we had a room at an upper floor with great view to the city in two directions. Breakfast was excellent. All staff was kind and helpful.

Dear Julia V., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Wacker - General Manager

Good location

Haitham A. S. Couples - 23/08/2020 Confirmed reviews ALL

Everything was so good

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us again and that your next stay will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Excellent

Anonymous Friends - 17/08/2020 Confirmed reviews ALL

Great room, all is brand new and very clean. Thanks for the nive view and vip Welcome. Checkin was very friendly and effective.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Spa not working

Gabriel Solo - 03/08/2020 Confirmed reviews ALL

I’ve chosen this hotel, only for the SPa, which wasn’t working and I wasn’t notified when booking.

Dear Mr. C., It was our pleasure to welcome you as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not satisfied with our hotel and our service as our spa area was closed due to Covid-19 and sincerely apologize for the inconveniences. We hope that we are able to open it soon again and my colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

Well located

Anonymous Families - 20/07/2020 Confirmed reviews ALL

Everything was fine. Unfortunately the playing room was closed. This was one of the reason for booking this hotel.

Dear Mrs. W., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service. Unfortunately due to Covid-19 we are not able to open the playroom at the moment. Thank you for your understanding! My team and I would be very pleased to welome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Nice and comfortable hotel

Amar Business - 15/07/2020 Confirmed reviews ALL

Upgraded to a suite which was nice. Thank you Breakfast was good

Dear Mr. N., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Wonderful

Fi Business - 13/03/2020 Confirmed reviews ALL

Professional staff working very hard and adapting to the difficult current travel situation Great rooms, breakfast, bar and restaurant

Dear Mr. I., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Short stay in Vienna

CRoll54 10/03/2020 TripAdvisor review

Having arrived by train it was lovely to find hotel just 2 minutes away. Also very handy to get anywhere in the the city and beyond. Hotel very modern and clean with added bonus of sauna . Staff excellent

Thank you very much for that excellent review which we will also kindly forward to our staff. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Novotel Vienna Main Station

PeNor Business - 08/03/2020 TripAdvisor review

Excellent location right next to the main Vienna railway station. The hotel is fairly new and has excellent facilities that include a good restaurant, good bar, great rooms and a good view of the city from the top floors. Internet easy and good speed. Main asset - the very professional and friendly staff.

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Excellent Hotel with 5 star features

Philippos P Business - 07/03/2020 TripAdvisor review

Stayed on the 3rd March and now staying from the 6th to the 8th of March. Excellent hotel with 5 stars features. Amazing beds! Large rooms. Clean hotel. Convenient metro and train in main station 2 minutes from hotel. Stayed in room 1801. Louisa at the reception on the 6th and Nicolaus on the 4th really amazing. Have been returning to this hotel whenever in Vienna,

It was our pleasure to welcome you as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this excellent feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We will also kindly forward your feedback to Lousia and Nikolaus. Great that you will visit us again - we hope that will be soon! Yours sincerely, Thomas Wacker General Manager

Friendly and responsive service

David T. Business - 02/03/2020 Confirmed reviews ALL

The reception bar and restaurant and staff were, as always, very friendly. When we needed anything in the room (coat hangers, hairdryer) this was responded to promptly.

Dear Mr. T., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Magnificent

Morten B. Business - 02/03/2020 Confirmed reviews ALL

Modern, luxurious, clean, extremely gentle and kind staff. Superb!

Dear Mr. B., Thank you very much for this magnificent review. We are very happy that you could enjoy your stay and that you were satisfied with our hotel and our service. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Nice clean hotel, great location and helpful staff

Josh Business - 28/02/2020 Confirmed reviews ALL

Very pleasant stay for a conference. The restaurant and bar are excellent. Room was comfortable and clean and the view from the gym is fantastic!

Dear Mr. P., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy the view from our spa and gym area. My team and I would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

Mrs

Sandy S. Couples - 27/02/2020 Confirmed reviews ALL

Wonderful, couldn’t wish for better.

Dear Mrs. S., It was our pleasure to welcome you as our guests at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Controversial impression and sleepless 2 nights

Ms. K. Business - 27/02/2020 Confirmed reviews ALL

1. Very convenient location. 2. Modern design, comfortable bed and mattress. 3. Thanks for a gift (free mini bar) for the golden Accor Club member. 4. Although the room was far from the lift, it was very noisy due to the close location to the train station (room 1513). COULD NOT SLEEP at all. Another inconvenience - no desk and chair for computer. 5. Spoiled my previous impression of the NOVOTEL VIENNA Hbf on arrival on 24th of February at 3:20. The lady (sorry, didn't write down her name, just remember she was a black lady) was behaving like police men. She does not have service attitude at all. 6. Have to note that the service got worse from what it was before (2 years ago), when I admired the high quality service and friendliness of the hotel staff. In the evening (on 24th of February) we were unpleasantly surprised by the attitude of the barmen (Mr. Omar) and by fight between two barmens. 7. A very nice check out on 26th of February at 11:15am (sorry, did not write down the name of the lady, but I told her that I am glad to be treated so) finally!

Dear Ms. K., It was our pleasure to welcome you as our guests at the Novotel Wien Hauptbahnhof again. Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not completely satisfied with our hotel and our service and sincerely apologize for the inconveniences regarding our service. Please be assured that I will discuss these important issues within the team and that we will readjust here. As an apology I would kindly like to credit 2000 Courtesy Points to your ALL account. You will receive them in a few days. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

extremely satisfied

Giovanni F. F. Families - 25/02/2020 Confirmed reviews ALL

great location. all transport accessible. hearty breakfast and food available throughout opening hours. the gym and sauna included in the price was appreciated

Dear Mr. G., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were extremely satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Favourite restaurant

N Solo - 22/02/2020 Confirmed reviews ALL

The manager at the restaurant is incredible. I chose the hotel because of him.

Dear Mr. N., It was our pleasure to welcome you again! Thank you very much for that excellent review which we will also kindly forward to our restaurant manager. We are very happy that you were satisfied with our hotel and our service and that our restaurant is your favourite. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Very pleasant

Will Friends - 22/02/2020 Confirmed reviews ALL

Staff were courteous and helpful, room clean and breakfast of good quality

Dear Mr. C., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for that excellent review. We are very happy that you were satisfied with our hotel and our service and that you had a pleasant stay. My team and I hope that you will visit us soon again! Yours sincerely, Thomas Wacker General Manager

Our most recent 20 reviews

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