Novotel Wien Hauptbahnhof 4 stars

Customer review rating (ALL Rating) 4.6/5 3,253 reviews

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Novotel Wien Hauptbahnhof - Image 1
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Canettistrasse 6, Garage Karl Popper Str 4, 1100 Vienna, Austria

Description

Hotel extras

  • Coworking space for creative workers

  • Spacious event area with superior equipment and space for up to 450 people

  • Fitness and spa area on the 19th floor with a fantastic view over the rooftops of Vienna

  • Modern city hotel directly at Vienna Central Station

Our accommodation(s)

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Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6, Garage Karl Popper Str 4
1100 Vienna
Austria

GPS:48.18572, 16.37914

Telephone
Fax +43 1 90922661222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE FLAVE OF VIENNA

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy a la carte or the convivial Share and Eat in the urban living room with colorful tiles and an airy atrium.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,253 reviews

Customer review rating 4.5/5

Matthew L. Families - Confirmed reviews ALL

Family room was extremely comfortable and convenient

Customer review rating 4.5/5

Emre C. Families - Confirmed reviews ALL

I'm really good at staying Novotel because it's not only close by everywhere but also have nice folks to make our stay happy with my family. There is only one topic needs to be improved that breakfast waitress could be more friendly especially while asking for room number and getting pay which we know the process.

Customer review rating 1.5/5

Amelia L. Couples - Confirmed reviews ALL

Throughout our stay, the used coffee mugs in our room were not cleaned, and we had to wash them ourselves. This falls below expected housekeeping standards. On the second day, when we returned, our key card was not working in the lift, requiring us to go to the front desk to resolve the issue. At reception, the gentleman responded in a sarcastic manner, asking, “You only have one card?” We explained that the other card had been left in the room. Upon returning to the room, we discovered that the card had been removed by housekeeping, which caused all our devices to stop charging. This is unacceptable. As travelers, we depend on having our devices fully charged, and this disruption caused unnecessary inconvenience. Additionally, the unprofessional attitude at the front desk further worsened our experience.

Customer review rating 4.0/5

Katherine F. Couples - Confirmed reviews ALL

The room we moved to on the third floor was not as nice as our original room on the 13 floor. We moved because the bed in 13 was not large enough. The third floor room had an adjoins door to next room. Not in favour of that. The bathtub shower situation was not great as water from shower went all over the floor so we had to change towels every day. Room service never replenished our coffee sachets so we had to go to front desk every day to ask for some coffee for the room.

Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location near the train station. However, I regret to learn that your experience with the room change did not meet your expectations. Our team strives to ensure guest comfort, and I apologize for any inconvenience caused by the adjoining door and the shower design. Additionally, I understand the frustration regarding the replenishment of coffee sachets. Please know that our room service aims to provide a seamless experience, and your comments will be shared with the relevant department for future improvements. Thank you once again for your valuable insights. We hope to welcome you back in the future for an even better experience. Best regards, Verena - Reservation Department Novotel Wien Hauptbahnhof

Customer review rating 3.5/5

Lisa C. Families - Confirmed reviews ALL

The staff were friendly and the location was fantastic for getting around. Our room was quite warm and the aircon didn’t work. Otherwise it was clean and comfortable. The breakfast had a great choice but I would avoid the juices as it was swarming in ants around the spouts that refill the jugs. The kids enjoyed watching the breakfast area robot.

Thank you for your feedback regarding your recent stay at Novotel Wien Hauptbahnhof. We are pleased to hear that you appreciated our location and the friendliness of our staff. However, we sincerely apologize for the discomfort you experienced with the air conditioning in your room. To adhere to our environmental standards, we have an intelligent temperature control system that adjusts based on the outdoor conditions, which may occasionally take time to respond to changes. We also regret the issue you encountered with the breakfast juices and will address this matter with our team to ensure a more pleasant experience for all guests. Best regards, Verena - Reservation Department Novotel Wien Hauptbahnhof

Other web-users rate our hotel

  • 2,519 reviews 9.6/10 Location
  • 2,334 reviews 7.4/10 Room
  • 1,752 reviews 8.1/10 Service
  • 37 reviews 5.3/10 WiFi
  • 1,154 reviews 8.6/10 Breakfast
  • 971 reviews 8.8/10 Cleanliness
  • 493 reviews 8.3/10 Amenities
  • 390 reviews 8.1/10 Food

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