Novotel Wien Hauptbahnhof

Novotel Wien Hauptbahnhof 4 stars

Customer review rating (ALL Rating) 4.8/5 1,125 reviews

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Hotel extras

  • ALLSAFE certified hotel - for a safe stay

  • Hotel Office 09:00-17:00 - book your home office surroundings change

  • Top-equipped, spacious event area with space for up to 400 people

  • Fitness & spa area on floor 19 with a fantastic view on rooftops of Vienna

  • Modern City Hotel right at Vienna Central Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6, Garage Karl Popper Str 4
1100 Vienna
Austria

  • ALL INTERNAT BUSLINES:  HAUPTBAHNHOF

  • U1:  U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 0km / 0 miles

GPS:48.18572, 16.37914

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE FLAVE OF VIENNA

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy à la carte or the convivial Share & Eat in the urban living room with colorful tiles and an airy atrium.

Our accommodation(s)

Sleep on clouds in Novotel Wien Hauptbahnhof. Our 266 soundproofed rooms and suites have air conditioning and innovative Live N Dream beds. For relaxation and sweet dreams in the Danube metropolis.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,125 reviews

TripAdvisor Rating  4.5/5  897 reviews

Certificate of excellence 2022

Poor service

TripAdvisor rating 3.0/5

dannymW2982SO TripAdvisor review

This hotel has a great potential to be an excellent hotel: It is located just by the train station, and a few minutes from the Belvedere. The rooms are overall nice and specious, the breakfast is great, and there are some good restaurants and coffee shops around. Alas, the service is very poor. We booked a mini suite (for a family), and informed the hotel that we would arrive early. They said they would try to prepare the room ready before 3:00pm (the regular check in time), but eventually we received the room late. As we got into the room, the toilet brush was waiting to us on the toilet seat. We called the front desk who sent someone to check it out. She said this is a sign that the room has not been inspected after cleaning, but everything is ok. I told myself--well, mistakes happen. As she left, I wanted to take a nap, and found remaining of hair on the sleeping bed. I went down to the front desk (starting losing my patience). A nice clerk promised that they would clean the room and everything would be ok. I told her-"No worries-- we are going to have dinner, so you have enough time to make sure to fix whatever needs to be fixed". Guess what: We returned to the room (it was almost 10:00pm--2.5 hours after we left), and the room was not cleaned. I went again to the front desk (no one was there and we waited roughly 10 minutes until someone appeared) and they suggested that I would talk with one of the mangers in the morning. I answered that I don't feel comfortable to sleep in a dirty bed, and I cannot understand why Novotel provides such a poor service. Eventually, the supervisor at the front desk offered us another room and compensated us with a free breakfast. The new room was fantastic and the breakfast was excellent. This review could be very different had the hotel responded more efficiently from the first place. Why waiting until 10:00pm for offering a guest a simple solution that was available? it could make the whole experience different. I want to believe that it was an exceptional incident, and yet I will not return to this hotel.

It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof! Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not completely satisfied with our hotel and our service and sincerely apologize for the inconveniences. Please be assured that we will discuss this internally again and will readjust here. We would be very pleased to welcome you again to show you our perfect service. Kind regards Nathalie Manager Social Media & Guest Reputation

Customer review rating 5.0/5

Mónica Families - Confirmed reviews ALL

Clean, comfortable and very friendly. Breakfast is a BIG plus.

Dear M., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service, especially with our breakfast and that you could enjoy your stay. We hope to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

Great stay at Novotel Wien Hauptbahnhof

TripAdvisor rating 4.0/5

388alenkar TripAdvisor review

Very nice, almost new hotel facilities. Nice rooms and a very cosy lobby. People at the reception were very nice and helpfull. Very close to metro. Walking distance to Belvedere, less than 10 min. Also 25 min walking to Karlskirche, center, in very nice and save district if you ready to walk. Parking in the garage accessed from the hotel. Breakfast could be better.

Thank you very much for the positive feedback about your stay at the Novotel Wien Hauptbahnhof. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

Almost perfect...

Customer review rating 4.5/5

Riffat S. Families - Confirmed reviews ALL

The hotel and its services were perfect, and the staff was also really nice. We only ran in to one problem, the room was wery hot even with the AC running. It was pretty hard going to sleep, but after a while we all did. Other than that, Perfect.

Dear Riffat S., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service. Please allow me to inform you that our AC is doing its best. With these high outside temperatures, it also reaches its limit. In this case, we recommend to always leave one room card in the room so that the AC is working furthermore. We would be very pleased to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

Very well located for one night

Customer review rating 4.0/5

Katarina M. S. Solo - Confirmed reviews ALL

I needed a place to stay for one night inbetween trains, and this hotel was the closest to the train station I needed to be at.

Dear Katarina, It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

In partnership with TripAdvisor

Other web-users rate our hotel

  • 683 reviews 9.8/10 Location
  • 670 reviews 9.2/10 Room
  • 743 reviews 9.4/10 Service
  • 22 reviews 7.7/10 WiFi
  • 520 reviews 9.8/10 Breakfast
  • 314 reviews 8.7/10 Cleanliness
  • 233 reviews 9/10 Comfort
  • 210 reviews 9.9/10 Vibe

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