Novotel Wien Hauptbahnhof Hotel 4 stars

Excellent location near Main train station, very nice hotel, modern but the housekeeping function need to improve

The hotel is in a great located next to the Station. The surrounding is clean as well as the hotel. If you travel with children, this is the place to stay. Very convenient with playroom next to the restaurant/bar. Parents can have a break having some drinks too meanwhile watching the kids playing. If you are into fitness, the hotel offers a simple gym (cardio and a couple of weights), and sauna, with a great view of the city. Overall, this is a great hotel to stay.

The room was assigned to us was one required for special assistance. Due to the assignment, we did feel like hospitalised/a kind of discriminations during our stay. We were very surprised with the assignment because we made the reservation 3 months ago before stayed at your hotel. Your staff didn’t appreciate value for time. She explained thoughtless after kept us waited. We requested for bathrobes. Bathrobes have been always provided when requested while I stayed almost every 2 months at your hotel since last December. Therefore, we requested. I called but no one picked it ups. I went down to the reception and requested the staff for bathrobes as there wasn’t as usual. At first, she accepted and told me that she sends someone to deliver them. We waited for about half an hour, but no one came. I went down again and requested the same lady. She replied the same as she sends someone to deliver them. We waited again for 30 mins, but again no one was here. We went out for our appointment and assumed that they are left after we are back. However, nothing was left. I called again but no one picked up. I went down again and requested the same staff. She only repeated the same. We decided to wait for what she promised. We waited for about an hour, but nothing happened still. I again went down to see the lady and asked again. Finally she told that they were not provided because we didn’t stay at an executive floor. If so, she should have explained so at the first contact. We waisted about 2 hours of our time in total to keep us waited for what she promised.

We booked 4 rooms in September for December, and when we got there we were put in rooms for disabled, all 4 on different floors. I think that this is not the way a hotel should treat regular customers. We from Erste Bank are always choosing Novotel as a home when we are in Vienna, and to put us in the rooms for disabled, with all due respect for people that have problems and need that kind of rooms, we think that this was not the way we should be treated. We felt like you gave all the "normal" rooms to people who just came earlier that day, and we were put in the leftovers. I hope that you will take this into consideration for the next time. Best regards

The hotel and its staff are really friendly and made me and my family feel right at home.

Hotel was near to train station and local historical sights. Great location and easy to travel on bus. Train or metro. Clean rooms and Friendly staff and great breakfast with lots of choice. Would stay again

The hotel is centrally located next to the main railway station and the local S- and U-Bahn. We we upgraded to a suite on the 18th floor with a spectacular view over Vienna. The room and bathroom very very clean.

Location was useful. Lounge was comfortable but my children found the play area a little boring. Room was a bit small but that was because there were 4 of us trying to fit in.

We didn't get our room cleaned and we were admitted to our room the last minute. We couldn't even go in one minute before 3PM. The 50 Euros deposit per night is also something that should be canceled. Stayed in dozens of hotels in Vienna and have never seen this.

Novotel Wien Hauptbahnhof checks all the boxes! Convenient, clean, well-run, friendly staff -- just to mention a few important points. Rooms were clean and quiet. All amenities one could wish for - staff very friendly. Highly recommend this hotel.

First class stay - staff at check in superb Nothing was too much trouble at any time during our 3 night stay The hotel is immaculately clean and the servicing of the room was also first class A fabulous hotel in a great location with fantastic staff across the board It’s rare yuh can say that about many hotels Congratulations your delivering a great great service at great value for money Thanks

The location of the hotel - less than 5 minutes from the Hauptbahnhof and metro station - is ideal for anybody coming to Vienna by train The hotel is new and comfortable, also calm at night (16 floor) Spacious rooms Very helpful staff

I stayed in this hotel for a few days for business reasons and pleasure. The location was perfect. It was right next to the main station, and walking distance to the center as well as a number of business centers. The only downside of my stay was that the wifi was not working properly during my stay. I had to continually reset y computer every time I wanted to log on and my girlfriend could not log on with her computer at all. The staff was helpful in trying to resolve the problem but as they were not IT professionals there really wasn't much that they could do to fix the issue.

We were met by a very friendly reception worker. The rooms are clean and spacious. Breakfast is rich in choice and plentiful. Overall our experience was extremely satisfying. Thank you to all the staff.

The hotel is nearby the train station, just walk 5 min. Staff is helpful and service-minded. The room is large with comfortable bed. I’m happy to stay here.