Hotel Am Konzerthaus - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,111 reviews

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Hotel Am Konzerthaus - MGallery Collection - Image 1
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Am Heumarkt 35-37, 1030 VIENNA, Austria

Description

Hotel extras

  • Enjoy your time in our newly renovated rooms.

  • We are sustainably certified by the EU Ecolabel and Austrian Ecolabel.

  • Discover fine dining in the 4-chef hats / 1-Michelin star Restaurant Apron.

  • Free mineral water, WIFI, coffee and tea in the rooms.

  • Concierge and porter service, as well as on-site underground parking.

Our accommodation(s)

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Hotel location

Hotel Am Konzerthaus - MGallery Collection

Am Heumarkt 35-37
1030 VIENNA
Austria

GPS:48.199693, 16.377311

Telephone

Access and transport

Hotel services

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On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

APRON

With one Michelin star and four Gault Millau toques, APRON enchants with modern interpretations of Austrian cuisine. Reservation is required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,111 reviews

Customer review rating 3.5/5

Martin B. Couples - Confirmed reviews ALL

My hotel experience was nice despite of being short, room was satisfying, breakfast was very pleasant, but my stay had been tarnished by the fact that staff was unable to recognize my Accor membership and also unable to grant me points for my stay. I consider it as very non-customer friendly decision.

Dear Guest, Thank you very much for taking the time to share your feedback. We are pleased to hear that you enjoyed your room, breakfast, and overall hotel experience, even though your stay was short. At the same time, we sincerely apologize for the disappointment regarding your Accor membership points. We completely understand how important these are to our guests. Please allow us to clarify that when a booking is made through a third-party platform such as Booking.com, points cannot be applied to your account, which is why our team was unable to grant them for this stay. We truly regret any frustration this may have caused and understand how it can feel less customer-friendly. We hope this will not deter you from staying with us again. Our team would be delighted to assist you with direct bookings in the future, ensuring that your membership benefits are fully recognized. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a seamless and fully rewarding experience on your next visit. Kind regards, Melanie Front Office Agent

Customer review rating 2.0/5

Michael G. Families - Confirmed reviews ALL

Location is not great as there are no stores/food close by. Room was not well organized, scuff marks on walls, no art and bathtub is too high to enter easily.

Dear esteemed Guest, Thank you very much for taking the time to share your feedback with us. We are truly sorry to read that your stay did not fully meet your expectations. We regret that our location did not feel convenient to you. However, there are several shops, cafés and restaurants within walking distance of the hotel and our front desk team is always more than happy to provide directions or recommendations tailored to our guests’ preferences. We are also very sorry that the condition and layout of the room did not meet your expectations. Your comments regarding the walls and overall presentation have been taken seriously. Rest assured, we are pleased to share that we have already begun renovating selected rooms to further enhance comfort and overall presentation. Regarding the bathtub, we understand that accessibility is very important. We would like to mention that we also offer rooms with walk-in showers, which can be requested in advance. We would be delighted to assist with such preferences to ensure a more comfortable stay. Please accept our sincere apologies for the inconveniences you experienced. We truly hope to have another opportunity in the future to provide you with a much more satisfying experience. Kind regards, Melanie Front Office Agent

Customer review rating 3.0/5

David H. Business - Confirmed reviews ALL

Great staff but beyond the lobby the hotel was a little underwhelming.

Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our team welcoming and helpful. At the same time, we are sorry to learn that certain aspects of the hotel beyond the lobby did not fully meet your expectations. We would greatly appreciate it if you could let us know more details about what went wrong, so we can address these points and improve our guests’ experience. Your comments are very valuable to us, and we hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations. Kind regards, Melanie Front Office Agent

Customer review rating 4.5/5

Mark C. Friends - Confirmed reviews ALL

Excellant visit. Friendly staff.

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you had an excellent visit and that our team made a positive impression with their friendliness. Your encouraging words are truly appreciated and will be shared with the entire staff. We hope to have the pleasure of welcoming you back again soon. Kind regards, Melanie Front Office Agent

Customer review rating 4.5/5

Louise T. Couples - Confirmed reviews ALL

Staff very helpful and professional

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus - MGallery Collection. We're delighted that you enjoyed your stay and we're thankful for highlighting the cleanliness, the locatioand the staff, we will share your feedback with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Victoria Front Office Agent

Other web-users rate our hotel

  • 1,220 reviews 9.6/10 Location
  • 1,318 reviews 8.2/10 Room
  • 1,510 reviews 9.2/10 Service
  • 20 reviews 8.4/10 WiFi
  • 866 reviews 9.2/10 Breakfast
  • 459 reviews 9/10 Cleanliness
  • 415 reviews 9.1/10 Vibe

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