Hotel Am Konzerthaus Vienna MGallery

I recently checked into this lovely hotel , looking forward to repeating my last experience. Again, I enjoyed the good designdesign,the the friendly and professional reception and the comfort of the room. In other words another pleasant stay, until I visited the restaurant the next morning. Arriving at 10:45 I was told that the Restaurant opens at 11:00 only and I could not have any food until then. I was seated in the empty lounge and willing to wait but not asked if I wanted a coffee until 11:00. A seemingly unfriendly waiter appeared to inform me that no service of any kind was available until 12:00. Room service for Breakfast is available until 12:00. The unfriendly waiter, who described himself as the manager continued to insist that I was not served until 12:00 avoiding any kind of hospitality language. Pure rudeness. As much as I liked the hotel to date, dining even in small portions is a big part of my enjoyment. A 5 star hotel with no coffee of snack service in the middle of the day is simply not good enough. Rude staff not willing to assist in service together with a total absence of food is enough for me not to ever return to this otherwise pleasant hotel.

stayed just two days but enjoyed the hotel & professional staff

Stayed there two nights as i attended a conference nearby. The rooms are spatious, very clean, with comfortable bed. While from the outside the design is with no interest, the interior design is really pleasant: some moderne boudoir flavor. Staff was helpful all the long, special thanks to Emmanuelle for her advices regarding food option and for helping me in sorting out some issues during the stay. Wifi connection was excellent , which was important as i had an important meeting to attend. Breakfast was nice, but expansive. If you don't eat much in the morning, get a coffee and a croissant somewhere else.

Super friendly staff, a very stylish hotel, nice rooms, very good beds and a great breakfeast buffet

It was my second time in this hotel and I myst say it was just great!