Hotel Am Konzerthaus Vienna MGallery 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,111 reviews

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Hotel Am Konzerthaus Vienna MGallery - Image 1
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Hotel Am Konzerthaus Vienna MGallery - Image 3
Hotel Am Konzerthaus Vienna MGallery - Image 4
Am Heumarkt 35-37, 1030 VIENNA, Austria

Description

Hotel extras

  • Enjoy your time in our newly renovated rooms.

  • We are sustainably certified by the EU Ecolabel and Austrian Ecolabel.

  • Discover fine dining in the 4-chef hats / 1-Michelin star Restaurant Apron.

  • Free mineral water, WIFI, coffee and tea in the rooms.

  • Concierge and porter service, as well as on-site underground parking.

Our accommodation(s)

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Hotel location

Hotel Am Konzerthaus Vienna MGallery

Am Heumarkt 35-37
1030 VIENNA
Austria

GPS:48.199693, 16.377311

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

APRON

With one Michelin star and four Gault Millau toques, APRON enchants with modern interpretations of Austrian cuisine. Reservation is required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,111 reviews

TripAdvisor Rating  4.5/5  287 reviews

Certificate of excellence 2025

Well Designed Muscial Theme Maestro Suite, Service is generally Cold at the Hotel

TripAdvisor rating 4.0/5

Diviva TripAdvisor review

I found the service in the hotel to be lacking. Staff do not seem to display interest in providing good service. It felt like they were merely doing their job, processing check-ins/check-outs and clearing tables. Despite walking past the reception area daily, none of the staff were interested in greeting guests. Despite staying at the hotel's only highest-tiered suite and my friend being the highest-tiered member of the hotel group, the staff did not mention my friend's membership status. We even had to enquire about the complimentary breakfast on weekends (which was part of the benefit) as the staff checking us in did not seem interested in providing such information. A staff member we observed was very friendly towards Western guests but was cold when attending to Asian guests. The only saving grace was Sebastian, who was genuine and the only one we found providing any service. One of my friends commented about the toilet in her room. Sebastian patiently listened and even showed her the room before helping her move into her new room. He also recommended places to dine and how we could get there. Sebastian was the only one at the reception who would always greet guests whenever we or other guests walked past the reception. Such greetings were absent when Sebastian was not working. The 56㎡ Maestro Suite is the highest-category room in the hotel, and there is only one Maestro Suite in the hotel. Nestled at the entryway is the powder room. Fitted with a toilet bowl and a small sink, the powder room is brightly lit with the ceiling light and the two other lightings at the mirror. The living room is where we first saw tributes to the Capital of Music dotted in the ornaments around the suite. From the entrance, the bright red high-back armchair in the living room corner immediately caught our eyes. I thought the decor of the suite looked beautiful. The charcoal colour walls painted with blue flowers and the diamond-shaped mirrors sparsely occupying parts of the wall were tastefully done. The living room is also furnished with a light grey armchair, large enough to sit three comfortably, and can be converted into a sofa bed to house another two guests in the suite. Between the red chair and the sofa are two coffee tables, one larger than the other. Other than a vase of flowers on this coffee table, the hotel also placed a bottle of wine in a saxophone-shaped wine holder, paying tribute to the musical theme in the suite. A large flat screen TV is mounted onto the wall inside a metallic ring opposite the sofa. A work desk is placed behind the sofa. Topped with a black marble top, the spacious work desk gave us lots of space to do our work on. Besides the electric kettle, Hotel Am Konzerthaus Vienna also equipped the Masestro Suite with a small Nespresso machine. A mini fridge with complementary drinks and snacks is hidden in the cabinet beneath the work desk. Behind the work desk is a small round table accompanied by two chairs. It is interesting to find a functional vinyl player placed on top of a small table sitting in this corner of the living room of the Maestro Suite. Hotel Am Konzerthaus Vienna placed some vinyl records on the two racks mounted on the wall beside the vinyl player. These additional classical music records are playable, besides being ornaments. The Maestro Suite has a walk-in wardrobe next to the bedroom entrance. Fitted with three large panels, the wardrobe space in the suite is very generous. The bedroom felt rather spacious as there was no unnecessary furniture that swallowed up precious space in this part of the suite. The king bed provided excellent sleep quality on the firm mattress. The pillows on the king bed are a tad too soft for my liking. Fortunately, Hotel Am Konzerthaus Vienna has an extensive pillow menu, and I was able to select a firm neck support pillow that left me feeling refreshed every morning. The bedroom is also fitted with a TV mounted onto the wall facing the king bed, which allows us to lie on our beds and watch TV programmes. I like how the hotel tastefully placed a music sheet stand with a music score in the corner of the bedroom next to the TV, reinforcing the suite's music theme. The Maestro Suite at Hotel Am Konzerthaus Vienna has a huge, well-designed bathroom. A black door that leads into the toilet cubicle is sitting immediately after the entrance to the bathroom. Another glass door to the right of the toilet leads to the walk-in shower. A relatively large area to the left of the toilet is occupied by the sink area, where the hotel fitted his and her sink with a generous amount of countertop space. Bathroom amenities are placed in the centre of the two sinks. However, dental kits and shavers are not provided by default. I am not too sure if they will be available upon request. The other weird thing I found in the bathroom is that only the right sink is equipped with hand soap, while the left sink only has body lotion. A large bathtub sits opposite the sink, by the wall with the toilet. The bathtub is perfect for soaking away the fatigue from exploring Vienna.

Dear esteemed Guest, Thank you very much for taking the time to share your detailed impressions with us. We are truly sorry that we were not able to fully meet your expectations, especially regarding the service you experienced. Please accept our sincere apologies for any inconvenience caused. Providing attentive and welcoming service to all our guests is extremely important to us and we regret that you did not feel this during your stay. Regarding our in-room amenities, we make sure to provide anything that our guests necessitate during their stay. Should anything be missing, we are always more than glad to accommodate any needs. We are also delighted to hear that you appreciated the efforts of one specific associate. Rest assured that your kind words will certainly be shared with him. Your feedback is highly valued and will help us further improve. Should your travels bring you back to Vienna, we would be honored to welcome you again and provide you with an even better experience. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Lovely hotel but room too hot

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Lovely hotel, very friendly and helpful staff, BUT the room was absolutely boiling. This meant it was impossible to get a good night's sleep, which is the most basic thing a hotel should provide. We were told after the first night that if we just left the AC off then cool air would come through the system - this didn't happen and we again couldn't sleep well. After the second night we spoke to the front desk again and they offered us a fan, which helped a little. It seems crazy that in such an otherwise upmarket hotel the air con can only be switched on centrally and that management choose not to turn it on despite the rooms being so hot.

Dear esteemed Guest, Thank you very much for your feedback and for choosing to stay with us. Please allow us to explain that due to the recent and frequent fluctuations in outdoor temperatures, the cooling function of the air conditioning system has not yet been fully activated. This is a decision made not only based on guest comfort but also with sustainability and environmental considerations in mind. We understand this may have impacted the quality of your rest and are truly sorry for the inconvenience. We hope, however, to have the chance to welcome you again in the future under more pleasant conditions. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Great location but not 4* experience

Customer review rating 3.0/5

Martina Friends - Confirmed reviews ALL

The hotel was easily walkable to all main areas of Vienna or to public transport for places that were further. Decor in the lobby, etc was lovely and the beds were comfy. We found that the staff members, one in particular, wasn’t particularly helpful and made us feel unwelcome. The room was very warm and did not have air conditioning, only heating so we had to sleep with the window open which was very noisy (bins being put out/collected, local tram noise,etc) and kept waking us up but I don’t think this would have been an issue if we were able to coll the room down with the window closed.

Dear Martina M., Thank you for taking the time to tell us about your experience at the Hotel Am Konzerthaus Vienna - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Markella Ntinaki Front Office Agent

Perfectly located, super nice staff and great breakfast

Customer review rating 5.0/5

Miguel P. Couples - Confirmed reviews ALL

All the experience was really pleasant, super efficient check in and check out process, the room was beautifully clean and neat, the breakfast amazing and the place was super well located near the stadtpark and the Ringstraße. We recommend this hotel for future visitors

Dear Miguel P., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markella Ntinaki Front Office Agent

Location excellent as was service

Customer review rating 5.0/5

Elizabeth Couples - Confirmed reviews ALL

The staff were all eager to ensure we enjoyed our 3 night stay. The hotel is well placed for what we wanted to see. Our room well appointed. A thoroughly enjoyable stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Markella Ntinaki Front Office Agent

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Other web-users rate our hotel

  • 1,203 reviews 9.5/10 Location
  • 1,360 reviews 8.1/10 Room
  • 1,490 reviews 9.2/10 Service
  • 22 reviews 7.3/10 WiFi
  • 929 reviews 9.2/10 Breakfast
  • 457 reviews 8.3/10 Cleanliness
  • 389 reviews 9.3/10 Vibe

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