ibis Wien Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.7/5 3,664 reviews

Best price
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ibis Wien Hauptbahnhof - Image 1
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Canettistrasse 8, Garage Karl Popper Str 4, 1100 VIENNA, Austria

Description

Hotel extras

  • 200 m to the train station with links to the airport and 10 minutes by U1 to the city center

  • Bike rental

  • Surfing around the clock

  • Soundproofed, non-smoking rooms

  • Austrian ecolabel, ECO Label, and Green Key certified

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds equipped with the new bedding

Photo out of - Room with 2 single beds equipped with the new bedding

Designed for well-being and innovative sleeping comfort with ibis Sweet Bed. Relax in 19 sq. m. of air-conditioned, soundproofed room with two single beds, desk, free high-speed wi-fi and flatscreen TV.

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis Wien Hauptbahnhof

Canettistrasse 8, Garage Karl Popper Str 4
1100 VIENNA
Austria

GPS:48.185211, 16.379242

Telephone
Fax +43 1 90926624200
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 311 rooms
  • 8 rooms for people with reduced mobility
  • 16 connecting rooms
  • 311 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Family

Services for children

  • Children''s TV Channels

Sports and leisure

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • Near the property
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 2 ft

  • Parking pricing: 29.90 € 29.9 EUR Per day

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Breakfast

Photo out of - Breakfast

Start the day with our energy-boosting breakfast: delicious scrambled eggs, crispy bacon, fresh fruit, and breakfast classics, with our Asian Corner and the self-serve waffle station for sweet, freshly baked delights as highlights.

Buffet

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Services

  • Hot Breakfast
  • Cold breakfast

Restaurant

  • Breakfast restaurant

Start the day with our energy-boosting breakfast: delicious scrambled eggs, crispy bacon, fresh fruit, and breakfast classics, with our Asian Corner and the self-serve waffle station for sweet, freshly baked delights as highlights.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,664 reviews

Customer review rating 4.0/5

Filomena D. G. Couples - Confirmed reviews ALL

Thank you for your positive feedback. We are delighted to hear that you had a nice experience with us and appreciate your kind words. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

Dimitrios M. Solo - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our convenient location and friendly staff. Your feedback is highly valued, and we hope to welcome you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Arthur P. Solo - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. It is also wonderful to know that you appreciated the variety and quality of our breakfast offerings. We are particularly pleased to hear your commendation for Gregory, who exemplifies our commitment to excellent service. Your positive remarks motivate us to maintain our high standards and continue providing memorable experiences for our guests. We look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

Philipp R. Couples - Confirmed reviews ALL

Thank you for your positive feedback regarding our location, bathrooms, and overall value. We appreciate your understanding of our pricing and are pleased that you found your stay satisfactory. We hope to welcome you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

David F. Couples - Confirmed reviews ALL

Thank you for your positive feedback regarding our location and breakfast options. We appreciate your comments about the bedroom windows and will take your observations into account as we continually strive to enhance our guests' experience. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Arthur P. Solo - Confirmed reviews ALL

The hotel is a step away from one of the big train stations in Vienna (Wien HBF). Location is very strategic with train, metro, bus station, tram are all close by. 10-minutes' walk to the famous and beautiful Belvedere Palace and 20-25 minutes' walk to the city center. The room was comfy; foods were tasty and many choices during breakfast. On my check-in, Gregory was super helpful and friendly. He recommended places to visit in the city and share some useful information about the city. Keep it up!

Customer review rating 4.0/5

Philipp R. Couples - Confirmed reviews ALL

The rooms are small but with a nice bathroom and shower. Prices are quite high but still in a acceptable range.

Thank you for your positive feedback regarding our location, bathrooms, and overall value. We appreciate your understanding of our pricing and are pleased that you found your stay satisfactory. We hope to welcome you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

David F. Couples - Confirmed reviews ALL

Good location. Good breakfast with gluten free options. Only issue was bedroom windows faced directly into an office block - no blinds or net curtains so if getting ready in morning had to have curtains closed

Thank you for your positive feedback regarding our location and breakfast options. We appreciate your comments about the bedroom windows and will take your observations into account as we continually strive to enhance our guests' experience. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Wanning C. Friends - Confirmed reviews ALL

Great experience except the front desk was a bit rude in making me put my luggage for storage on my own when they could have done it as it is their job. Other hotels would simply do it for you. Very rude.

Thank you for sharing your feedback regarding your recent stay. I apologize for the experience you had with our front desk team. I will ensure that your comments are shared with the management to review our service protocols. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Hak S. S. Solo - Confirmed reviews ALL

Kind and rapid response Delicious breakfast

Thank you for your kind words regarding our location, service, and breakfast offerings. We are delighted to hear that you enjoyed your stay with us. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 3.0/5

Yu C. L. Families - Confirmed reviews ALL

The shower was sometimes cold sometimes hot. We burnt ourselves few times.

Thank you for your feedback regarding your recent stay. I apologize for the inconsistency with the shower temperature. Please contact our reception team during your stay, as they will be happy to assist and offer suitable solutions to enhance your experience. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Paul H. Couples - Confirmed reviews ALL

Well located clean modern hotel

Thank you for your positive feedback regarding the location and cleanliness of our hotel. We are delighted to hear that you enjoyed your stay with us. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Ma. C. L. Families - Confirmed reviews ALL

well located, nice staff, comfortable, nice to have water in the lobby

Thank you for your kind feedback. We are delighted to hear that you appreciated our location, staff, and comfort during your stay. It is great to know that you enjoyed the complimentary water in our lobby, which is available for all our guests. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Joseph T. Families - Confirmed reviews ALL

We had a short stay so I can’t comment on amenities. The hotel is a good value.

Thank you for your positive feedback regarding our convenient location and value. We are pleased to hear that you enjoyed your short stay with us. Should you choose to visit again, we hope you will have the opportunity to explore our amenities in more detail. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Leonard C. Friends - Confirmed reviews ALL

A little difficulty in finding my booking on check-one but that everything ran smoothly.

Thank you for your positive feedback regarding our location. We appreciate your understanding regarding the check-in process and are pleased to hear that everything else went smoothly during your stay. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 3.5/5

Laszlo S. Business - Confirmed reviews ALL

The room itself was ok but there was no fridge, ironing board and iron and the air conditioner didn’t manage to cool down the room in 24 hours.

Thank you very much for your feedback. We're glad the room itself was okay for you overall. Regarding the fridge: as part of our budget hotel concept, our rooms don't include a fridge or minibar, which helps us keep our rates attractive. As for the iron and ironing board, these aren't placed in the rooms for fire safety reasons — however, we do have a shared ironing room available in the basement that all guests are welcome to use. We're sorry to hear that the air conditioning wasn't able to cool the room down over such a long period — that's not what we'd expect, even accounting for how the system works, and we'd encourage reaching out to reception directly next time so the unit can be checked and, if needed, another room arranged right away. We hope to have the chance to welcome you back for a more comfortable stay. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 3.5/5

Franz K. T. Families - Confirmed reviews ALL

Overall okay but i was annoyed at the girl at the reception her writing the room number was not clear so we had to go back downstairs to verify the room and she put as at the farthest room and it was a long walk to our room with out big luggages everytime! The bed is also so close together

Thank you very much for your feedback. We're sorry to hear about the confusion with the room number — during busier moments at reception, a number can sometimes be written quickly and end up looking similar to another, and we understand that made for an unnecessary extra trip downstairs. Room numbers are assigned based on availability at the time, so we're sorry the location of your room meant a longer walk with your luggage on this occasion. Regarding the beds being close together, we appreciate you letting us know. We hope to have the chance to welcome you back for a smoother stay. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 2.5/5

Ines G. G. Couples - Confirmed reviews ALL

The location is great and the staff is nice and accommodating. However, I am allergic to dust mites, and my allergies were triggered throughout my stay. Not sure if it’s the carpeting. Also, the moss wall piece by the elevators had a very unpleasant smell.

Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with allergies. We appreciate your comments and will address them internally, as the comfort of our guests is a priority. Please do not hesitate to inform our reception team during your stay for any assistance needed. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 2.5/5

Mohammad A. Solo - Confirmed reviews ALL

I had reserved for three nights, the nigt I arrived I requested to add one more night. The clerk told me it was available and added at the same rate as my reservation. On the forth day I returned to my room after breakfast but was locked out of my room with all my stuff in it. Went down and was told I had not paid. Well, why did you not charge my credit card. No explaination. So, they charged my credit card at the same rate and issued another key. Within minutes I got a message from my bank: My account was charged 60% more than the rate I had paid for previous nights. I returned to the counter, they said well that was the rate. They spoke to the manager but did not change mr rate. I went to your web site and it showed the same rate as my original for the same hotel. I showed it to the clerks at the counter. They still did not change. So, I will not stay at IBIS any more.

Thank you for taking the time to share your feedback regarding your stay at ibis Wien Hauptbahnhof. We regret to learn that your recent experience did not meet your expectations. Following a review of your reservation, we noted that your original booking was extended by an additional night during your stay. As the extension was made separately and subject to the availability and rates applicable at that time, the additional night was booked under a different rate than your original reservation. The applicable rate was communicated during the reservation process at the reception desk and the extension was subsequently confirmed. We understand that the rate applied to the additional night later led to frustration and disappointment. However, once a reservation has been confirmed and accepted at a specific rate, retrospective rate adjustments are unfortunately not possible. We also understand that having to reactivate your room key caused inconvenience. As the additional night had not yet been settled at that point, the key card required an update once the reservation had been extended and finalized. While we respect your perspective, we are sorry that this situation negatively impacted your overall impression of your stay. Thank you once again for sharing your feedback. We appreciate the opportunity to review your comments. Kind regards, Franziska - Business Development ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Nguyen T. Couples - Confirmed reviews ALL

Friendly staff. Convenient location

Thank you for your positive feedback regarding our location and the friendliness of our staff. We are delighted to hear that you had a pleasant experience during your stay. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Timothy B. Couples - Confirmed reviews ALL

Easy booking, reasonable price, comfortable & clean room, convenient location - great

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our booking process easy, enjoyed the reasonable pricing, and appreciated the comfort and cleanliness of your room. We look forward to welcoming you back soon. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Yuto M. Solo - Confirmed reviews ALL

very closed to the station, free water and free coffee are available on the reception area.

Thank you for your positive feedback. We are delighted to hear that you appreciated our convenient location and breakfast options. It is great to know that you enjoyed the complimentary water and coffee available in our lobby area. We look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Ignacio V. C. Friends - Confirmed reviews ALL

Nice hotel, missing some amenities.

Thank you for your kind words regarding your stay with us. We appreciate your feedback about the missing amenities. Please know that we strive to provide a comfortable experience and your insights are valuable for our continuous improvement. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Chun F. I. L. Business - Confirmed reviews ALL

smooth check in and check out, room is clean, staff are nice and helpful.

Thank you for your positive feedback regarding our location, cleanliness, and staff service. We are pleased to hear that your check-in and check-out experience was smooth. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Other web-users rate our hotel

  • 3,590 reviews 9.7/10 Location
  • 3,146 reviews 6.7/10 Room
  • 2,586 reviews 9.1/10 Service
  • 61 reviews 8.8/10 WiFi
  • 1,744 reviews 9.4/10 Breakfast
  • 1,358 reviews 8.4/10 Cleanliness
  • 812 reviews 8.7/10 Value
  • 362 reviews 8.2/10 Food

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