Ibis Wien Hauptbahnhof 3 stars

If I could give a 10 star rating,I would. What was originally intended as a one night,two day stay turned into an 8 night,nine day stay. We arrived on the second leg of a 3 country trip but due to an unfortunate food choice from the country we had just left,we had to eventually cancel our 10 day portion in Croatia,to remain in Vienna until well enough to travel. The staff could not have been more accommodating,especially since we did 3 extensions ( the first 2, with the hope of salvaging part of our Croatia portion) We never did get to Croatia...and only saw a limited part of Vienna the day before we left. Ibis and staff thank you for all your help and your kindness...you were great. And oh,the hotel is very comfortable,clean and in a great location!

One of the worst service in any Accor hotel - be prepared to be insulted by this staff from night shift called Panos. Check in was ok - save for some logistical blip that was resolved. When I went to the room, aircon was dead. I went back and Panos was there. I was trying to explain that the aircon couldn’t be triggered. He told me that the whole hotel is “centrally controlled” and cannot be switched on individually. I explained that (1) the green light was off meaning no power (2) lobby was nice and cold with strong air. He still doesn’t want to help and when I got upset that how can I sleep this hot. I booked the hotel because it mentioned it had air conditioning - he told me “you are not helping yourself”. When I told him I don’t appreciate him lecturing and being condescending - he told me “I only do that to people who deserve it”. Yes this was blurted out to me. The staff Andras was there as witness. Andras stepped in, and told him to shut up. He asked if he could go up and check and he simultaneously got a room close to it just in case. This was what I was requesting for! When we went to the first room, it is indeed broken because the second room was how it should work, green light on when key is slot in and fan activated. So all in all: (1) Panos was spewing nonsense - his assessment is totally wrong (2) he is unprofessional (3) He was totally out of line insulting a client I cannot believe that this happened! By the way I am Accor Gold. So much for loyalty.

It's among the best ibis hotels I have stayed at. It's bang opposite the Vienna Main Train Stn (Hauptbahnhof/Hbf). A large lobby with plenty of seating and a computer/printer for complimentary use. Rooms are decently sized for average-sized guests, with a strong hot shower and daily housekeeping. No complimentary water or other amenities, but that is the ibis way. You can walk down to Reception 24/7 to get a cup of hot water, or get a free coffee from the 1st floor restaurant (opens at 6.30 am) even if you're not having breakfast. The breakfast at 15 Euros is excellent value for money with eggs/waffles/a varied bread basket/yoghurts/cereals etc.; after such a good breakfast, I didn't need any lunch. No room service, but you can order food and drinks at Reception and take it back to your room or consume it in the lobby area. Laundry service also available ( again , you have to drop off/pick up from Reception), but prices way too high. If you have the time, take your laundry to the Green and Clean laundromat at Favoriten 36, about a 12-min walk. Information about all services through a QR code on a little red placard, placed behind the glasses tray on the desk, could be placed more prominently, say on the bed. Service at Reception was generally very good, especially the lady named Kenya, and since you pay as you go, all you do is toss your keys in the box when you check out

I continue to be impressed with the value of Ibis hotels. They are not upper-end luxury hotels, but they always seem to deliver excellent value. I have come to rely on Ibis Hotels, they are a known quantity and there is a comfort to be found in that reliability. The rooms are clean, quiet and the staff is always competent. My only complaint is the lack of an in-room coffee pot, which is a minor annoyance, at most. Ibis Wien Haubtbahnhof is appropriately named, it is directly across the street from the Vienna Haubtbahnhof. If you’re travelling by train, it just doesn’t get much easier than this. On top of that, it is just a little outside the old town and near a newer pedestrian mall with bars/restaurants/shopping (Favoritenstrasse). It is within walking distance of the Military museum (worth a visit). The complex around the train station (and the station itself) is fairly new. The area around the Ibis contains a group of newer office buildings and is a bit sterile. It feels a bit like the financial district of most big cities. There are a few restaurants in the immediate area but for the most part, this area feels like a business district and is very quiet at night. I was a bit disappointed to wake up one morning and look down upon the plaza and see trash all over that plaza. It is unfortunate that some citizens of Vienna have forgotten their civic manners. This does not reflect upon the hotel, which was spotless and well run.

Spent 5 nights here in April 2023. Key points: - Good location (right across the street from one of the exits of Wien HBF, close to tram line towards Nussdorf) - Polite and welcoming personnel - Sparkling clean rooms, everything perfectly functioning - WiFi worked like a charm - Beds were comfy, we slept well No negatives whatsoever, it was top deal in the medium range of Viennese hotels at that time.