Ibis Wien Hauptbahnhof 3 stars
Customer review rating (ALL Rating) 4.7/5 140 reviews
ALLSAFE certified hotel - for a safe stay
200 m from the main train station with a direct link to the airport
Fresh panini 24/7 at the hotel bar
311 air-conditioned non-smoking rooms, including 39 twin rooms
Austrian Ecolabel and ECO Label
ALLSAFE approved hotel
Canettistrasse 8, Garage Karl Popper Str 4
1100 VIENNA
Austria
ALL INTERNAT BUSLINES: HAUPTBAHNHOF
U1: U1 HAUPTBAHNHOF
VIENNA AIRPORT At 20km / 12 miles
HAUPTBAHNHOF At 0km / 0 miles
GPS:48.185211, 16.379242
Check-in from - Check out up to
Enjoy drinks, snacks and hot drinks around the clock at our hotel bar.
Breakfast buffet with self-made waffles, fresh fruit, various types of sausages & cheeses. Juices, sausages & egg dishes are available. Our buffet leaves nothing to be desired. Perfect start to your day.
Sleep like a baby at the ibis Wien Hauptbahnhof. All 311 rooms are air-conditioned and soundproofed, with ibis Sweet Bed comfort. Free wi-fi for unlimited surfing 24/7.
Inexperienced Front Desk
Customer review rating 2.0/5
Francis L. Business - Confirmed reviews ALL
Dear Francis, It was our pleasure to welcome you at the ibis Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not satisfied with our front office team and sincerely apologize for the inconveniences. Please be assured that we will discuss this with the responsible department manager and that we will train our staff again so that they know what to do in such situations. We would be very happy if you would give us a second chance to show you our perfect service and hope that you will visit us again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation
Well located and good stay but had some issues while checking in
Customer review rating 4.0/5
Niranjan S. K. Business - Confirmed reviews ALL
Dear Niranjan singh K., It was our pleasure to welcome you at the ibis Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. I am very sorry to read that you were not completely satisfied with the check-in. Please allow me to inform you that we have registered you in our system as a silver member and as a silver member you have the opportunity to get a free late check-out upon request and availability. An early-check in is also possible upon request and availability but is chargeable. On this day we were fully booked and had unfortunately no room available upon your arrival. If you have any questions about your ALL status and advantages, please do not hesitate to contact the customer service directly. We would be very pleased to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation
Wonderful stay
TripAdvisor rating 5.0/5
Karin374 TripAdvisor review
Dear Karin, It was our pleasure to welcome you and your son at the ibis Wien Hauptbahnhof. Thank you very much for the wonderful feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay and our delicious waffles. We hope that you will visit us soon again! Kind regards Nathalie Manager Social Media & Guest Reputation
Customer review rating 4.0/5
Anonymous Families - Confirmed reviews ALL
Dear Amelie, It was our pleasure to welcome you and your sister at the ibis Wien Hauptbahnhof. Thank you very much for your visit and for the positive feedback about your stay. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Regarding the equipment of our rooms, please allow me to inform you that some items are no standard in our hotel category. Yours sincerely, Nathalie Manager Social Media & Guest Reputation
Location, room an service
Customer review rating 5.0/5
Julio Couples - Confirmed reviews ALL
Dear Julio Fernando, It was our pleasure to welcome you at the ibis Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Nathalie Manager Social Media & Guest Reputation
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