ibis Wien Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.7/5 3,604 reviews

Best price
guarantee
ibis Wien Hauptbahnhof - Image 1
ibis Wien Hauptbahnhof - Image 2
ibis Wien Hauptbahnhof - Image 3
ibis Wien Hauptbahnhof - Image 4
Canettistrasse 8, Garage Karl Popper Str 4, 1100 VIENNA, Austria

Description

Hotel extras

  • 200 m to the train station with links to the airport and 10 minutes by U1 to the city center

  • Bike rental

  • Surfing around the clock

  • Soundproofed, non-smoking rooms

  • Austrian ecolabel, ECO Label, and Green Key certified

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds equipped with the new bedding

Photo out of - Room with 2 single beds equipped with the new bedding

Designed for well-being and innovative sleeping comfort with ibis Sweet Bed. Relax in 19 sq. m. of air-conditioned, soundproofed room with two single beds, desk, free high-speed wi-fi and flatscreen TV.

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis Wien Hauptbahnhof

Canettistrasse 8, Garage Karl Popper Str 4
1100 VIENNA
Austria

GPS:48.185211, 16.379242

Telephone
Fax +43 1 90926624200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 311 rooms
  • 8 rooms for people with reduced mobility
  • 16 connecting rooms
  • 311 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Family

Services for children

  • Children''s TV Channels

Sports and leisure

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • Near the property
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 2 ft

  • Parking pricing: 29.90 € 29.9 EUR Per day

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Breakfast

Photo out of - Breakfast

Start the day with our energy-boosting breakfast: delicious scrambled eggs, crispy bacon, fresh fruit, and breakfast classics, with our Asian Corner and the self-serve waffle station for sweet, freshly baked delights as highlights.

Buffet

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Services

  • Hot Breakfast
  • Cold breakfast

Restaurant

  • Breakfast restaurant

Start the day with our energy-boosting breakfast: delicious scrambled eggs, crispy bacon, fresh fruit, and breakfast classics, with our Asian Corner and the self-serve waffle station for sweet, freshly baked delights as highlights.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,604 reviews

Customer review rating 5.0/5

Nguyen T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Timothy B. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Yuto M. Solo - Confirmed reviews ALL

Thank you for your positive feedback. We are delighted to hear that you appreciated our convenient location and breakfast options. It is great to know that you enjoyed the complimentary water and coffee available in our lobby area. We look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Ignacio V. C. Friends - Confirmed reviews ALL

Thank you for your kind words regarding your stay with us. We appreciate your feedback about the missing amenities. Please know that we strive to provide a comfortable experience and your insights are valuable for our continuous improvement. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Chun F. I. L. Business - Confirmed reviews ALL

Thank you for your positive feedback regarding our location, cleanliness, and staff service. We are pleased to hear that your check-in and check-out experience was smooth. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Timothy B. Couples - Confirmed reviews ALL

Easy booking, reasonable price, comfortable & clean room, convenient location - great

Customer review rating 4.5/5

Yuto M. Solo - Confirmed reviews ALL

very closed to the station, free water and free coffee are available on the reception area.

Thank you for your positive feedback. We are delighted to hear that you appreciated our convenient location and breakfast options. It is great to know that you enjoyed the complimentary water and coffee available in our lobby area. We look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Ignacio V. C. Friends - Confirmed reviews ALL

Nice hotel, missing some amenities.

Thank you for your kind words regarding your stay with us. We appreciate your feedback about the missing amenities. Please know that we strive to provide a comfortable experience and your insights are valuable for our continuous improvement. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Chun F. I. L. Business - Confirmed reviews ALL

smooth check in and check out, room is clean, staff are nice and helpful.

Thank you for your positive feedback regarding our location, cleanliness, and staff service. We are pleased to hear that your check-in and check-out experience was smooth. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 2.0/5

Wall J. Friends - Confirmed reviews ALL

I chose this hotel because of the great location. It’s right across the street from the main transit station and easy to get to the main sites from here. The hotel itself is relatively clean but had a very unappealing odour as soon as stepping into the main lobby. There is complimentary coffee, tea and cold water available in the lobby.

Thank you for taking the time to share your feedback regarding your stay at ibis Wien Hauptbahnhof. We are pleased to hear that you appreciated our central location opposite Vienna Central Station, the convenient access to the city's main attractions, as well as the complimentary coffee, tea, and water available in our lobby. At the same time, we sincerely regret that your stay was affected by an unpleasant odor in the lobby. The smell was caused by an unexpected technical issue within the hotel's infrastructure. Once identified, our team immediately implemented the necessary corrective measures to resolve the situation as quickly as possible. We also appreciate your comments regarding the bathroom amenities. Our ibis room concept focuses on offering the essentials required for a comfortable stay. While bath towels are provided as standard, our team is always happy to assist with additional requests whenever possible. Furthermore, our rooms are currently not equipped with Smart TV functionality. We appreciate your feedback and understand that this feature may be preferable for some guests. We fully understand that these aspects impacted your overall impression and regret the inconvenience caused. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay in the future. Kind regards, Franziska - Business Development ibis Wien Hauptbahnhof

Customer review rating 2.0/5

Gopalan O. Families - Confirmed reviews ALL

The smell in the lobby was terrible

Thank you for taking the time to share your feedback. We are very sorry to learn about the unpleasant odour you experienced in our lobby during your stay. Unfortunately, this was caused by an unexpected technical issue within part of the hotel's infrastructure. Please rest assured that our technical team worked with high priority to identify and resolve the matter as quickly as possible. We are pleased to confirm that the issue has since been rectified and the odour disturbance has been successfully eliminated. We sincerely apologize for the inconvenience caused and appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay. Kind regards, Franziska - Business Development ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Erich K. Solo - Confirmed reviews ALL

Ease to check in and out. Staff were extremely friendly. Breakfast was very good.

Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location, efficient check-in and check-out process, friendly staff, and breakfast offerings. Your kind words motivate us to continue providing excellent service. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Jacqueline W. Friends - Confirmed reviews ALL

All the staff were very helpful & efficient & made us feel very welcome. We particularly liked the bar staff who were so calm & efficient when busy & always had a smile. Firosi was one excellent barman & we didn't ask the name of the other one who worked at the weekend but both were very impressive.

Thank you for your kind words regarding our staff. We are thrilled to hear that you felt welcomed and appreciated the efficiency of our bar team, especially Firosi. Your feedback serves as a great motivation for our staff to continue providing excellent service. It would be our pleasure to welcome you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 3.5/5

Nicola M. Couples - Confirmed reviews ALL

We wanted to stay a couple of nights in Vienna, arriving by train and with the aim of a day trip to Bratislava, also by train. The hotel was very well placed being only a short stroll from the station exit. Check in was easy, the room was a good size and with the benefit of a skyline view over the city. Breakfast was very good, with gluten free bread available on request. There are no coffee or tea making facilities in the rooms but there is 24 hr tea and coffee available in the foyer. Our only niggles were the bed, which was not overly comfortable and noisy and slightly ineffective air conditioning. The bathroom was good and the only comment I would make is about the shower tap which as easy to knock and reduce flow/affect temperature while showering - perhaps a thermostatic bar tap would be better? The staff were very accommodating and we were also able to leave our baggage in a secure room after check in so we did not need to carry it with us when exploring the city on our last day after check in - it was easy to collect it before catching our train back home.

Thank you for sharing your experience at ibis Wien Hauptbahnhof. We are pleased to hear that you found our location convenient and enjoyed the skyline view from your room. It is wonderful that you appreciated the ease of check-in and the breakfast options available, including gluten-free bread. We acknowledge your feedback regarding the comfort of the bed and the air conditioning. Please be assured that we continuously strive to improve our facilities to enhance our guests' comfort. Additionally, your comment about the shower tap has been noted, and we will consider this as part of our ongoing reviews of our amenities. We are also glad that our staff could assist you with your baggage storage, allowing you to explore the city freely. Your insights are valuable to us, and we appreciate your understanding. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Karl B. Couples - Confirmed reviews ALL

For my first time being in Vienna, this was a very convenient location to stay in the city! My wife and I have been booking with ibis across various destinations in Europe, with this one being among the best.

Thank you for your kind words regarding your stay at ibis Wien Hauptbahnhof. We are delighted to hear that you found our location convenient and that your experience met your expectations. We look forward to welcoming you and your wife again in the future. Best regards, Verena - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

Schutrum K. Solo - Confirmed reviews ALL

Great location, decent amenities. Room was clean and new. The lobby smelled like cat pee and they charge 19€ to use the gym.

Thank you for taking the time to review your stay at ibis Wien Hauptbahnhof. We are delighted to hear that you enjoyed our central location, the amenities offered by our hotel, as well as your clean and modern room. At the same time, we would like to sincerely apologize for the unpleasant odor you experienced in our lobby. The smell was caused by an unexpected technical issue within the hotel infrastructure. Once the cause had been identified, our team immediately took the necessary corrective measures to resolve the situation as quickly as possible. We deeply regret any inconvenience this may have caused during your stay. Regarding the fee you mentioned, we would like to clarify that ibis Wien Hauptbahnhof does not have its own fitness or wellness facilities. However, our guests have the opportunity to use the wellness and fitness area of our neighboring sister property, Novotel Wien Hauptbahnhof, for a fee of €19 per day. Thank you once again for your valuable feedback. We would be delighted to welcome you back on a future visit. Best regards, Franziska - Business Development ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Tytti K. Solo - Confirmed reviews ALL

Hotel was perfect! It's so conveniently next to train station and that was what I needed and from the hotel it was easy to navigate the city. Room was comfy and spacious.

Thank you for your kind words regarding your recent stay. We are delighted to hear that our location, room comfort, and spaciousness met your needs during your trip. We look forward to welcoming you back in the future. Best regards, Verena - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

Sonia B. Families - Confirmed reviews ALL

Serves the purpose. Location is awesome. Staff was okay. Wish they could add the option for mini fridge or provide a common microwave. Great hotel from price point of view.

Thank you for your feedback. We are pleased to hear that you enjoyed our location and found value in your stay. Please note, our rooms are not equipped with a fridge. We appreciate your suggestion regarding a common microwave and will take it into consideration for future improvements. Best regards, Verena - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 3.5/5

Annamaria S. Families - Confirmed reviews ALL

Perfect location if you arrive in Vienna by train. The main sights can be reached quickly and easily by public transport. It was worth paying for breakfast, the selection is wide (warm dishes are also available). Free still water and coffee next to the reception. The receptionists were helpful. We could check-in earlier than 3 pm. Our room faced the back courtyard, it was completely quiet. Small room but functional and clean. Ideal for a short stay (2-3 nights). A few negative experiences: the mattress was too soft (a thin sagging mattress topper) and a slight smell of urine (?) in the lobby and when entering the room (not in the rest of the room). We would stay here again next time, but we would ask for a twin room (instead of a double bed).

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, the variety offered at breakfast, the complimentary water and coffee station, as well as the friendliness of our team. It is also wonderful to know that you appreciated the quiet room and early check-in opportunity. At the same time, we are sorry to learn that not every aspect of your stay met your expectations. We appreciate your comments regarding the mattress comfort and regret that it did not provide the level of comfort you had expected. Your feedback has been shared with the relevant team for review, as maintaining a comfortable and enjoyable stay for our guests remains one of our priorities. At ibis, we always strive to find suitable solutions whenever a guest's stay does not fully meet expectations. Depending on the situation and availability, this may include reviewing the room, arranging a room move or exploring other appropriate alternatives to enhance the guest experience. Thank you for taking the time to share your observations with us. We were also sorry to learn about the unpleasant odour you experienced. During this period, we were unfortunately dealing with a temporary technical issue within the hotel's infrastructure. Our technical team worked diligently to resolve the matter as quickly as possible, and we are pleased to confirm that the issue has since been rectified. Thank you once again for your valuable feedback. We are pleased to hear that you would consider staying with us again and look forward to welcoming you back on your next visit to Vienna. Kind regards, Franziska - Business Development ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Charinthorn C. Friends - Confirmed reviews ALL

Great location for stay and staff is very nice. We've only one complain about bed, it's not good for my back cause is very soft.

Thank you for your positive feedback. We are happy to hear that you overall enjoyed your stay and appreciated our service. We're sorry to hear that the mattress felt too soft for your liking. Mattress firmness is of course a personal preference, nonetheless we are continuously working on improving our sleep equipment in order to further enhance our guests' sleep quality and to ensure the expected standard. We hope to welcome you back soon for an even more restful stay. Best regards, Elisabeth - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

Ozan T. Families - Confirmed reviews ALL

There should be slippers and a refrigerator in the rooms. The hotel should also have a more family-friendly approach. Unfortunately, during breakfast, one of your staff members warned us, saying that we had taken too much food. This was not appropriate. We are a family of four, and we took food according to our family’s needs. Being spoken to in this manner was quite rude and made us feel uncomfortable. As long as food is not being wasted, guests should not be criticized or made to feel uncomfortable about how much food they take. I believe the hotel should reconsider both its family-friendly approach and the way its staff communicate with guests.

Thank you for taking the time to share your feedback. As a valued ALL Classic Member, we would first like to thank you for your loyalty to Accor and for choosing our hotel for your stay in Vienna. While we are pleased to hear that you stayed with us as a family, we are sorry to learn that certain aspects of your experience did not fully meet your expectations. As an ibis hotel, our rooms are designed in line with the brand's concept of providing functional, practical and reliable accommodation focused on the essentials required for a comfortable stay. As with all hotel brands, specific room features and amenities may vary depending on the concept and positioning of the property. We recognize that every guest has different expectations and priorities when choosing a hotel. While our concept may not meet every individual preference, we are always happy to assist with any questions or special requirements and do our best to support our guests wherever possible. We were also sorry to learn that you felt uncomfortable during breakfast. Please be assured that our intention is always to provide a welcoming and family-friendly environment for all guests. In reviewing the situation, it appears there may have been a misunderstanding regarding our breakfast policy. Guests are, of course, welcome to enjoy the breakfast buffet throughout service hours and may help themselves to as much food as they wish during breakfast. However, in order to ensure a fair and enjoyable buffet experience for all guests, the preparation and removal of larger quantities of food intended as provisions for the remainder of the day is not permitted. For guests requiring food for later consumption, we are pleased to offer specially prepared takeaway options and lunch packages, which can be arranged separately through our team. We regret if the interaction left you with a negative impression, as this was certainly not our intention, and we appreciate the opportunity to clarify the situation. Thank you once again for your feedback. We hope to have the opportunity to welcome you and your family again in the future. Kind regards, Franziska - Business Development ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Barrie H. Couples - Confirmed reviews ALL

Room was pleasant but we didn’t have a double room as booked. We arrived late due to aircraft delays. The free tea and coffee and water was welcome but it would be nice to have in the room. Good location and friendly staff.

Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay and appreciated our location and friendly staff. We regret that you did not receive the double room as booked and that you would have preferred complimentary beverages in the room. Please be assured that our lobby area offers free hot water, coffee, and tea at all times. Best regards, Verena - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

Celso S. Solo - Confirmed reviews ALL

The accommodations themselves were great, and as a returning guest, I usually have good experiences here. However, during my recent two-night stay (Aug 16–18), my arrival from southern Austria was delayed. I emailed ahead to confirm I would arrive on the 17th, authorized the room charges, and completed online check-in to secure my stay. To my surprise, I arrived to find my reservation canceled due to a credit card issue—without any prior warning or email notification. Luckily, the front desk agent found me another room, but it was a frustrating experience after a long trip. As a long-time ALL Accor member, this was very disappointing. I strongly advise the management to revise how card payment issues are handled before canceling bookings, particularly when the customer has already initiated contact.

Thank you for taking the time to share your experience regarding your recent stay at ibis Wien Hauptbahnhof. We sincerely apologize for the inconvenience you encountered with your reservation upon arrival. It is our policy to ensure that all guests are informed of any issues regarding their bookings, and it is disappointing to learn that this was not the case for you. We appreciate your feedback regarding the handling of credit card issues, and I will ensure that your comments are forwarded to the appropriate department for further consideration. We are glad that our front desk team was able to assist you in securing another room, but I understand that the situation could have been managed better. Thank you for your valuable suggestions, and we hope to welcome you back soon for a more seamless experience. Best regards, Elisabeth - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Denis C. Solo - Confirmed reviews ALL

good location for public transport, friendly staff, clean rooms, good breakfast

Thank you for your kind feedback. We are delighted to hear that you enjoyed our location, found our staff friendly, and appreciated the cleanliness of our rooms and the breakfast offerings. Your satisfaction is our priority. Best regards, Verena - Reservation Department ibis Wien Hauptbahnhof

Other web-users rate our hotel

  • 3,590 reviews 9.7/10 Location
  • 3,146 reviews 6.7/10 Room
  • 2,586 reviews 9.1/10 Service
  • 61 reviews 8.8/10 WiFi
  • 1,744 reviews 9.4/10 Breakfast
  • 1,358 reviews 8.4/10 Cleanliness
  • 812 reviews 8.7/10 Value
  • 362 reviews 8.2/10 Food

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Vienna Hotels