ibis Wien Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.7/5 3,721 reviews

Best price
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ibis Wien Hauptbahnhof - Image 1
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Canettistrasse 8, Garage Karl Popper Str 4, 1100 VIENNA, Austria

Description

Hotel extras

  • 200 m to the train station with links to the airport and 10 minutes by U1 to the city center

  • Bike rental

  • Surfing around the clock

  • Soundproofed, non-smoking rooms

  • Austrian ecolabel, ECO Label, and Green Key certified

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds equipped with the new bedding

Photo out of - Room with 2 single beds equipped with the new bedding

Designed for well-being and innovative sleeping comfort with ibis Sweet Bed. Relax in 19 sq. m. of air-conditioned, soundproofed room with two single beds, desk, free high-speed wi-fi and flatscreen TV.

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis Wien Hauptbahnhof

Canettistrasse 8, Garage Karl Popper Str 4
1100 VIENNA
Austria

GPS:48.185211, 16.379242

Telephone
Fax +43 1 90926624200
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 311 rooms
  • 8 rooms for people with reduced mobility
  • 16 connecting rooms
  • 311 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Family

Services for children

  • Children''s TV Channels

Sports and leisure

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • Near the property
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 2 ft

  • Parking pricing: 29.90 € 29.9 EUR Per day

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Breakfast

Photo out of - Breakfast

Start the day with our energy-boosting breakfast: delicious scrambled eggs, crispy bacon, fresh fruit, and breakfast classics, with our Asian Corner and the self-serve waffle station for sweet, freshly baked delights as highlights.

Buffet

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Services

  • Hot Breakfast
  • Cold breakfast

Restaurant

  • Breakfast restaurant

Start the day with our energy-boosting breakfast: delicious scrambled eggs, crispy bacon, fresh fruit, and breakfast classics, with our Asian Corner and the self-serve waffle station for sweet, freshly baked delights as highlights.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,721 reviews

Customer review rating 4.0/5

Vladislav B. Families - Confirmed reviews ALL

Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location near the railway station and enjoyed your time at our hotel. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 1.0/5

Gustavo R. Couples - Confirmed reviews ALL

Thank you for sharing your experience with us. We sincerely regret that the drainage issue in the shower affected both of your rooms, leaving the bathroom floor flooded and making your two night stay at ibis Wien Hauptbahnhof far from comfortable. We apologise that you did not feel adequately supported when reporting the problem and that a room change was only arranged after you had to insist on it. Our guests should always receive a prompt and helpful solution, and we are very sorry that this was not your experience. Your comments have been passed on internally so that both the matter itself and the way it was handled can be reviewed carefully. We are glad that you appreciated our location just a few minutes' walk from Vienna Central Station, and we understand that this could not make up for the difficulties you faced. Should you consider visiting us again in the future, we would be grateful for the opportunity to offer you the comfortable stay you expected. Best regards, Verena - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Wayne B. Solo - Confirmed reviews ALL

Thank you for your positive feedback regarding our convenient location and cleanliness. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable and accessible to local attractions. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

John J. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback following your stay at ibis Wien Hauptbahnhof. Our lobby is designed around a modern self-service concept, which allows guests to enjoy a drink whenever it suits them, at any time of day or night. We understand that some guests prefer a traditionally staffed bar, and we appreciate you sharing your view on this. We sincerely apologise for the inconvenience caused when the lift was not available on the 9th floor on Wednesday morning. We are aware of how important reliable access is, especially for guests with reduced mobility, and your comments have been passed on internally. Should you ever experience a similar situation, please contact our reception right away, so that our team can assist you immediately. We look forward to welcoming you back to ibis Wien Hauptbahnhof. Best regards, Verena - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 3.5/5

Tal T. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location and found our staff to be friendly and helpful. We sincerely apologize for the issues you experienced with the water temperature in the shower. Regarding the breakfast offerings, we appreciate your comments and will take them into consideration as we continuously strive to improve our services. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.0/5

John J. Couples - Confirmed reviews ALL

Above

Customer review rating 3.5/5

Tal T. Families - Confirmed reviews ALL

Great location, convenient for airport connections and getting around Vienna. Rooms are small but fine for a city hotel, and the staff are friendly and helpful. The shower is awful. The water temperature randomly swings from freezing cold to scalding hot, making a normal shower nearly impossible. Breakfast has plenty of options, but almost no fruits or vegetables and nothing fresh and green. A surprising omission for such a large breakfast spread.

Customer review rating 4.0/5

Pei F. T. Friends - Confirmed reviews ALL

had a wonderful stay at Ibis Wien Hbf despite the fact that the room felt a little bit barebone.

Customer review rating 3.5/5

Asit S. Couples - Confirmed reviews ALL

Aircon was not working; No Coffee Tea kettle in room; Carpets need More vacuum cleaning as hygiene is important for me and my family!

Customer review rating 5.0/5

Karen M. Couples - Confirmed reviews ALL

This location was perfect for our 2 night stay in Vienna! Across the street from the train station, a short walk to Belvedere Palace - and quiet!

Customer review rating 4.0/5

Julian S. Solo - Confirmed reviews ALL

I've used the hotel before because of its closeness to Wien Hauptbanhof. That remains its major selling point. Other than that it's a pretty standard Ibis.

Customer review rating 4.0/5

Mario B. Solo - Confirmed reviews ALL

I stayed for 2 nights and it was overall, a good experience. The staff members were all friendly and helpful. However, it would have been even better if there was an iron and ironing board available in the room. The mattress was just ok.

Customer review rating 3.5/5

Petra K. Business - Confirmed reviews ALL

The room was a good size, but it seemed to have been only partially cleaned. There were pieces of paper left in the bathroom and the floor had not been vacuumed. Considering the state of the floor, complimentary slippers would have been a nice touch. The reception staff were also rather slow. On the positive side, the breakfast and overall service were very good.

Customer review rating 3.0/5

Tamas J. M. Friends - Confirmed reviews ALL

A was staying several times 1-2 nights in this hotel. It is clean and simple. Breakfast is really good. Receptionists are kind. It is an ongoing issue, that it is almost impossible to use the showers. I talked about this with the staff several times, but nothing happened. The temperature of the water is changing between ice cold and boiling hot! Else: the doors of the rooms are shutting so laudly, that guests are folling out from their beds! One young man - he worked on Saturday morning - cleaned the metall bins from the rooms like a drummer! It was very disturbing! But... of course I will stay there next time again!

Customer review rating 0.5/5

Alex P. Couples - Confirmed reviews ALL

I am extremely disappointed with the air quality in the room. It was stuffy and impossible to sleep properly. I spent two nights without a decent night’s sleep. The hotel staff simply shrugged their shoulders, acknowledging the problem but offering no solution. And even though the hotel had some positive aspects, this experience completely overshadowed them all. I have received no response to my complaint, despite the fact that a representative of the Accor Group acknowledged the issue. Disrespect for a guest is disrespect for the Accor Group itself.

Customer review rating 0.5/5

Rexly G. P. Couples - Confirmed reviews ALL

The 2 ladies told us breakfast not included

Thank you for taking the time to share your feedback with us. We are sorry to hear that the topic of breakfast caused disappointment during your stay. Whether breakfast is included depends on the rate selected at the time of booking, and our reception team always refers to the reservation details on file. We understand that it can be frustrating when expectations differ from the booked conditions, and we have passed your comments on internally. Should you have any questions about your reservation, please feel free to contact us directly, and we will gladly look into it for you. For future stays, our team is also happy to add breakfast to your booking at any time, either in advance or upon arrival. We would be pleased to welcome you back to ibis Wien Hauptbahnhof. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Teresa H. Couples - Confirmed reviews ALL

This hotel was a very good experience. The lobby had free caffeinated tea and still water available 24/7 which I appreciated. If you also offered free herbal tea bags, that would be even better! The room was comfortable but we missed not having a hand towel available.

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and the complimentary caffeinated tea and still water available in our lobby. Your suggestion for herbal tea bags has been noted for consideration. Regarding the hand towels, we currently provide two shower towels per room as part of our sustainability efforts. Should you require additional towels during your stay, our reception team is always available to assist. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Kant J. Couples - Confirmed reviews ALL

I enjoyed my stay at ibis Wien Hauptbahnhof. The location was very convenient, and my room was spacious. I also appreciated the free drinking-water refills—a thoughtful touch.

Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location, spacious room, and the complimentary drinking-water refills. We look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Shreyas R. Solo - Confirmed reviews ALL

Clean hotel rooms, convenient location, breakfast was good. Overall, wonderful stay

Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our clean rooms, convenient location, and breakfast offerings. We look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Jacoba V. E. Friends - Confirmed reviews ALL

Fantastic

Thank you for your wonderful feedback. We are delighted to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Jennifer H. Couples - Confirmed reviews ALL

Great location opposite station entrance. Clean and comfortable.

Thank you for your positive feedback. We are delighted to hear that you found our hotel clean, modern, and in a great location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 4.5/5

Dave B. Solo - Confirmed reviews ALL

Easy check in, clean room and very good stay

Thank you for your kind feedback regarding your stay. We are delighted to hear that you enjoyed our location, the check-in process, and the cleanliness of your room. Your positive remarks are greatly appreciated, and we look forward to welcoming you back soon. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 3.0/5

Timothy H. Solo - Confirmed reviews ALL

Good, until you ask for your free drink voucher redemption.

Thank you for your feedback. We appreciate your positive comments regarding our location. I apologize for any inconvenience you experienced while redeeming your free drink voucher. Should you encounter any issues during your stay, please do not hesitate to reach out to our reception team for assistance. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Customer review rating 5.0/5

Sreekumar P. Families - Confirmed reviews ALL

We thoroughly enjoyed our stay at the IBIS WIEN Hbf . The central location helped us a lot during our travel and every convenience was located nearby. The rooms were very comfortable and we had a great time at the hotel . Highly recommended !!

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our superb location and found your stay comfortable. It is always rewarding to know that our guests appreciate the conveniences nearby and have a great experience at our hotel. Your recommendation means a lot to us. Best regards, Marlene - Reservation Department ibis Wien Hauptbahnhof

Other web-users rate our hotel

  • 3,654 reviews 9.7/10 Location
  • 3,177 reviews 6.7/10 Room
  • 2,619 reviews 9/10 Service
  • 59 reviews 8.9/10 WiFi
  • 1,744 reviews 9.3/10 Breakfast
  • 1,382 reviews 8.3/10 Cleanliness
  • 833 reviews 8.6/10 Value
  • 380 reviews 7.9/10 Food

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