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Ibis Wien Hauptbahnhof Hotel 3 stars

Customer review rating 4.6/5 1,428 reviews

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Ibis Wien Hauptbahnhof
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+ 17 Services

Hotel extras

  • 220 yards from the main train station with a direct link to the airport

  • Just 12 ½ miles from Vienna International Airport

  • Fresh panini 24/7 at the hotel bar

  • 311 air-conditioned non-smoking rooms, including 39 twin rooms

  • Austrian Ecolabel and ECO Label

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Bar(s)
Leisure and activities
  • Thalassotherapy centre Paying
  • Bike rack facilities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Ibis Wien Hauptbahnhof

Canettistrasse 8
Garage Karl Popper Str 4
1100 vienna
austria

Tel: +43190926620

Fax: (+43)1/90926624200

Check-in from 15h00

Check out up to 12h00

  • ALL INTERNAT BUSLINES :  HAUPTBAHNHOF

  • U1 :  U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12.43 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.1858258975, 16.3786308841

Our accommodation(s)

Sleep like a baby at the ibis Wien Hauptbahnhof. All 311 rooms are air-conditioned and soundproofed, with ibis Sweet Bed comfort. Free wi-fi for unlimited surfing 24/7.

Our restaurants and bars

IBIS KITCHEN BAR

Guests can enjoy drinks, snacks & hot drinks round the clock. Before sightseeing, enjoy fresh paninis, a goulash or a tasty apple strudel at our hotel bar.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Ibis Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,428 reviews

TripAdvisor Rating 4.5/5

851 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Hotel with comfort and excellent location + nice personnel

TripAdvisor rating 5.0/5

995karoly 16/09/2021 TripAdvisor review

Conveniently located right near the main railway station (Hauptbahnhof), yet in a calm neighbourhood, this hotel is a good value for money. Pretty silent room with ventilation, heating/air conditioning, no external noise from corridors or outside areas. Buffet breakfast offering covers all needs and intolerances, includes vegetable and fruits. Nice personnel!

Thank you very much for taking the time to review your stay at the ibis Wien Hauptbahnhof and for that fantastic review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay and our delicious breakfast buffet. My team and I would be very pleased to welcome you again if you are going to visit Vienna for another time. Yours sincerely, Heike Fehrmann General Manager

Good room - no vegan breakfast options

Customer review rating 3.0/5

Peter Couples - 08/09/2021 Confirmed reviews ALL

The room was fine thogh small. The bed was comfortable. Apart from an uncleaned table-surface upon arrival the room was clean. As vegans we would like to have at least some vegan options for breakfast. Upon request we got some soy and almond milk - that was it for a 13 EUR breakfast.

Dear Mr. U., It was our pleasure to welcome you at the ibis Wien Hauptbahnhof. Thank you very much for taking the time to review your stay, for the positive feedback but also for the critical hint regarding our breakfast. I am very sorry to read that our breakfast did not meet your expectations. Please allow me to inform you that the breakfast buffet at ibis is standardized. Nevertheless we are trying to offer some vegan meal options upon request the next time. Therefore I will discuss this within the team again. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Heike Fehrmann General Manager

Good

Customer review rating 4.0/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

It was good and i will be back

Dear Ms. L., We very much appreciate your comments regarding your stay at the ibis Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you will visit us again - we hope that will be soon. Yours sincerely, Heike Fehrmann General Manager

It's a nice hotel

TripAdvisor rating 3.0/5

adel5560 14/08/2021 TripAdvisor review

Its good hotel and great location too Its very comfortable I'll be back here to ibis hotel Its very close to the transport and wien central station we are friends and we were a very happy to stay at ibis hotel

Dear adel5560, thank you very much for your kind words regarding your stay at Ibis Wien HBF. We are delighted to hear that you and your friends were able to have a great time in Vienna. We would love, welcoming you in our property anytime soon! All the best wishes from Vienna Heike Fehrmann General Manager

Poor in many aspects!

Customer review rating 3.0/5

Carlo Business - 05/03/2020 Confirmed reviews ALL

Great location, and extremely kind receptionists. However the bed is not very comfortable and bedsheets were only changed after 3 days of my staying. I found wet towels in the evening (probably the same I left in the shower in the morning, which I find unacceptable) room was not properly cleaned on a daily basis. Again unacceptable. Good choice of breakfast.

Dear Mr. d., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your review, the nice feedback on the reception team and the breakfast, and also for your critiqueregarding the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

A wonderful stay

TripAdvisor rating 5.0/5

beleid2010 04/03/2020 TripAdvisor review

The place is quiet, elegant, clean and the staff are amazing. I stayed for 3 times within a week and in all stays everything was perfect. The location is what adds value. Literally 2 meanie from the main train station. Breakfast is varied and tasty. I will definitely stay there again.

Thank you so much for the excellent rating and this wonderful feedback. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

good location

TripAdvisor rating 5.0/5

dohacameron Business - 02/03/2020 TripAdvisor review

I enjoyed as usual staying in IBIS. very good location beside the train station and Belvedere . close to everything. the hotel itself is clean , very big. rooms are good size and clean. the heating is making a noise but its ok. the staff are very professional and nice.

Thank you very much for the excellent rating and the great remarks on the staff in particular. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Thomas Wacker General Manager

Up until the last hour, the staff were brilliant

Customer review rating 4.0/5

Emmanuel Families - 28/02/2020 Confirmed reviews ALL

Clean and pleasent staff. Just as we were leaving on Wednesday night, the staff member was quite rude when we asked him the way to get the airport bus. We also told you it was part of our honeymoon and you completely ignored it

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your positive review, the nice feedback on the staff, and also for your critique regarding the behaviour of the employee at check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Convenient and comfortable place to stay in Vienna

Customer review rating 5.0/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

Right next to train station from where you could go anywhere in Vienna. Bed was comfortable and room was very clean. Check in and check out was quick and smooth. Great hotel!

Dear Mr. L., Thank you for taking the time to review your stay at Ibis Wien Hauptbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Mr

Customer review rating 4.5/5

Sparkyhr Couples - 24/02/2020 Confirmed reviews ALL

Excellent.

Dear Mr. S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the comment "excellent". We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Super visit

Customer review rating 5.0/5

Chris Business - 15/02/2020 Confirmed reviews ALL

Nice hotel, great desk staff vey polite and professional.

Dear Chris D., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Great location and service

Customer review rating 4.5/5

Ethan Business - 12/02/2020 Confirmed reviews ALL

I’ve stayed at Ibis Hauptbahnhof for about a week. The room was very spacious and comfortable. The location is super central and easy to get around anywhere in Vienna. They are around the corner from one of the main public transport hub. The staff was super friendly and helpful. I certainly recommend this location.

Dear Mr. D., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the recommendation, and the positive remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Good choice for business or single travel around Vienna Hbf

TripAdvisor rating 4.0/5

Wander06250922740 Business - 08/02/2020 TripAdvisor review

Modern, nicely designed Ibis Hotel right outside of Vienna Central Station (Hbf). Nice rooms, fine for one person, for two persons it may get tight if you stay more than two nights. USB-plugs to charge as well. Very attentive and good breakfast service, average coffee quality. The only thing to question is: They say, the towels will be replaced only if we drop them to the floor. My towels were still fine, but they exchanged all of them at the first night, even I stayed alone and was there for two nights only, having plenty of towels. Big words and advertisement about sustainability - and the daily work procedures seem to remain different. To be improved: I had to send an E-Mail in order to receive my bill as pdf - it did not work automatically.

Thank you very much for your visit and for taking the time to review your stay at the Ibis Wien Hauptbahnhof. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings in nearly all categories. I do acknowledge, however, that there is still “room for improvement” within our environmental program. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied - with an invoice beiing sent straight to you without asking for it, of course. With best regrads from Vienna Thomas Wacker General Manager

Perfect!

TripAdvisor rating 5.0/5

athanasia2020 05/02/2020 TripAdvisor review

We were warmly welcomed and immediately served.The room was comfortable, pleasant and warm (they had already turned on the heating).All staff were kind and willing.The location of the hotel is very convenient.

Thank you for staying with us at the Ibis Wien Hauptbahnhof and for taking the time to review your visit. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. All the best wishes from Vienna Thomas Wacker General Manager
Customer review rating 4.0/5

전. Families - 26/01/2020 Confirmed reviews ALL

Almost fine. Breakfast was really good quality. But It was uncomfortable without coffee pot and refrigerator.

Dear Ms. J., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Pleas allow me to inform you, that coffee pot and refrigerator.are no standards in our hotel category. I would like to ask you for understanding. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Very good Ibis experience

TripAdvisor rating 4.0/5

jo_os263 Solo travel - 23/01/2020 TripAdvisor review

The main plus for this hotel is the location. Just across the street from Vienna main train station, which means a 15 minutes train ride from the airport. Nice staff, good breakfast, quite place. The only thing to point out is that the room could be better cleaned, although is quite good.

Thank you very much for your positive review, the nice remarks on the breakfast and the staff, and also for your critique and suggestions on improvement regarding the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Good value/price hotel in Vienna

Customer review rating 4.0/5

Friedrich F. Solo - 20/01/2020 Confirmed reviews ALL

When looking for a reasonable priced hotel in Vienna, the Ibis Hauptbahnhof is a valid option. A 2-night stay was 144 €, booked via all.com and member discount. The hotel is quite new, so the infrastructure including the room is still in good shape. Like all Ibis rooms, the room is not too big, you can move around the bed. That's it. The bathroom can only by used by one person at the same time. The hotel is easily reachable, as the train main station is just accros the street, with many options for local, and regional travel. Staff is friendly, check-in/ -out are handled efficiently.

Dear Mr. F., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Modern hotel, great staff and great value for money.

Customer review rating 5.0/5

Ewen G. Couples - 17/01/2020 Confirmed reviews ALL

Clean modern hotel in an excellent location. Helpful friendly staff. Good breakfast.

Dear Mr. G., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Nice location and good staff

Customer review rating 3.5/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

Good location and good service from the staff. Was able to store luggage for the day. Disappointing that despite the room being empty and ready, I was not able to access this sooner without paying €25 extra. Need a Kettle in the room. Breakfast was good. More hot options would be beneficial.

Dear Mr. U., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. I am very pleased that you rated us highly in nearly all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Great location and Comfortable stay

Customer review rating 4.5/5

Capricornia19 Solo - 14/01/2020 Confirmed reviews ALL

Yup, I had a nice and comfortable stay at Wien Ibis Hauptbahnhof. All went well & I had no problems whatsoever. I will definitely stay there again in my next visit to Vienna.

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased regarding the nice feedback and that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Thomas Wacker General Manager

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