Ibis Wien Hauptbahnhof Hotel 3 stars

Customer review rating 4.6/5 1,401 reviews
Ibis Wien Hauptbahnhof
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Hotel extras

  • 220 yards from the main train station with a direct link to the airport

  • Just 12 ½ miles from Vienna International Airport

  • Fresh panini 24/7 at the hotel bar

  • 311 air-conditioned non-smoking rooms, including 39 twin rooms

  • Awarded with the Austrian and European ECO-label

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Thalassotherapy centre
  • Bike rack facilities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Ibis Wien Hauptbahnhof

Canettistrasse 8
1100
vienna
austria

Tel: +43190926620

Fax: (+43)1/90926624200

Contact email

Check-in from 15h00

Check out up to 12h00

  • ALL INTERNAT BUSLINES :  HAUPTBAHNHOF

  • U1 :  U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12.43 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.185211, 16.379242

Our accommodations

Sleep like a baby at the ibis Wien Hauptbahnhof. All 311 rooms are air-conditioned and soundproofed, with ibis Sweet Bed comfort. Free wi-fi for unlimited surfing 24/7.

Room with 1 double bed (63 x 79 in [160 x 200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

IBIS KITCHEN BAR

Photo non contractuelle / Strictly non binding

Drinks, snacks and hot beverages are available 24/7. Before sightseeing, enjoy the breakfast buffet with self-made waffles, and top up with fresh paninis before diving into Vienna's nightlife.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,401 reviews

tripadvisor

TripAdvisor Rating 4.5/5

836 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Poor in many aspects!

Customer review rating 4.6/5

Carlo Business - 05/03/2020 Confirmed reviews ALL

Great location, and extremely kind receptionists. However the bed is not very comfortable and bedsheets were only changed after 3 days of my staying. I found wet towels in the evening (probably the same I left in the shower in the morning, which I find unacceptable) room was not properly cleaned on a daily basis. Again unacceptable. Good choice of breakfast.

Dear Mr. d., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your review, the nice feedback on the reception team and the breakfast, and also for your critiqueregarding the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

A wonderful stay

TripAdvisor rating 4.5/5

beleid2010 04/03/2020 TripAdvisor review

The place is quiet, elegant, clean and the staff are amazing. I stayed for 3 times within a week and in all stays everything was perfect. The location is what adds value. Literally 2 meanie from the main train station. Breakfast is varied and tasty. I will definitely stay there again.

Thank you so much for the excellent rating and this wonderful feedback. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

good location

TripAdvisor rating 4.5/5

dohacameron Business - 02/03/2020 TripAdvisor review

I enjoyed as usual staying in IBIS. very good location beside the train station and Belvedere . close to everything. the hotel itself is clean , very big. rooms are good size and clean. the heating is making a noise but its ok. the staff are very professional and nice.

Thank you very much for the excellent rating and the great remarks on the staff in particular. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Thomas Wacker General Manager

Up until the last hour, the staff were brilliant

Customer review rating 4.6/5

Emmanuel Families - 28/02/2020 Confirmed reviews ALL

Clean and pleasent staff. Just as we were leaving on Wednesday night, the staff member was quite rude when we asked him the way to get the airport bus. We also told you it was part of our honeymoon and you completely ignored it

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your positive review, the nice feedback on the staff, and also for your critique regarding the behaviour of the employee at check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Convenient and comfortable place to stay in Vienna

Customer review rating 4.6/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

Right next to train station from where you could go anywhere in Vienna. Bed was comfortable and room was very clean. Check in and check out was quick and smooth. Great hotel!

Dear Mr. L., Thank you for taking the time to review your stay at Ibis Wien Hauptbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Mr

Customer review rating 4.6/5

Sparkyhr Couples - 24/02/2020 Confirmed reviews ALL

Excellent.

Dear Mr. S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the comment "excellent". We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Super visit

Customer review rating 4.6/5

Chris Business - 15/02/2020 Confirmed reviews ALL

Nice hotel, great desk staff vey polite and professional.

Dear Chris D., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Great location and service

Customer review rating 4.6/5

Ethan Business - 12/02/2020 Confirmed reviews ALL

I’ve stayed at Ibis Hauptbahnhof for about a week. The room was very spacious and comfortable. The location is super central and easy to get around anywhere in Vienna. They are around the corner from one of the main public transport hub. The staff was super friendly and helpful. I certainly recommend this location.

Dear Mr. D., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the recommendation, and the positive remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Good choice for business or single travel around Vienna Hbf

TripAdvisor rating 4.5/5

Wander06250922740 Business - 08/02/2020 TripAdvisor review

Modern, nicely designed Ibis Hotel right outside of Vienna Central Station (Hbf). Nice rooms, fine for one person, for two persons it may get tight if you stay more than two nights. USB-plugs to charge as well. Very attentive and good breakfast service, average coffee quality. The only thing to question is: They say, the towels will be replaced only if we drop them to the floor. My towels were still fine, but they exchanged all of them at the first night, even I stayed alone and was there for two nights only, having plenty of towels. Big words and advertisement about sustainability - and the daily work procedures seem to remain different. To be improved: I had to send an E-Mail in order to receive my bill as pdf - it did not work automatically.

Thank you very much for your visit and for taking the time to review your stay at the Ibis Wien Hauptbahnhof. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings in nearly all categories. I do acknowledge, however, that there is still “room for improvement” within our environmental program. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied - with an invoice beiing sent straight to you without asking for it, of course. With best regrads from Vienna Thomas Wacker General Manager

Perfect!

TripAdvisor rating 4.5/5

athanasia2020 05/02/2020 TripAdvisor review

We were warmly welcomed and immediately served.The room was comfortable, pleasant and warm (they had already turned on the heating).All staff were kind and willing.The location of the hotel is very convenient.

Thank you for staying with us at the Ibis Wien Hauptbahnhof and for taking the time to review your visit. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. All the best wishes from Vienna Thomas Wacker General Manager
Customer review rating 4.6/5

전. Families - 26/01/2020 Confirmed reviews ALL

Almost fine. Breakfast was really good quality. But It was uncomfortable without coffee pot and refrigerator.

Dear Ms. J., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Pleas allow me to inform you, that coffee pot and refrigerator.are no standards in our hotel category. I would like to ask you for understanding. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Very good Ibis experience

TripAdvisor rating 4.5/5

jo_os263 Solo travel - 23/01/2020 TripAdvisor review

The main plus for this hotel is the location. Just across the street from Vienna main train station, which means a 15 minutes train ride from the airport. Nice staff, good breakfast, quite place. The only thing to point out is that the room could be better cleaned, although is quite good.

Thank you very much for your positive review, the nice remarks on the breakfast and the staff, and also for your critique and suggestions on improvement regarding the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Good value/price hotel in Vienna

Customer review rating 4.6/5

Friedrich F. Solo - 20/01/2020 Confirmed reviews ALL

When looking for a reasonable priced hotel in Vienna, the Ibis Hauptbahnhof is a valid option. A 2-night stay was 144 €, booked via all.com and member discount. The hotel is quite new, so the infrastructure including the room is still in good shape. Like all Ibis rooms, the room is not too big, you can move around the bed. That's it. The bathroom can only by used by one person at the same time. The hotel is easily reachable, as the train main station is just accros the street, with many options for local, and regional travel. Staff is friendly, check-in/ -out are handled efficiently.

Dear Mr. F., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Modern hotel, great staff and great value for money.

Customer review rating 4.6/5

Ewen G. Couples - 17/01/2020 Confirmed reviews ALL

Clean modern hotel in an excellent location. Helpful friendly staff. Good breakfast.

Dear Mr. G., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Nice location and good staff

Customer review rating 4.6/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

Good location and good service from the staff. Was able to store luggage for the day. Disappointing that despite the room being empty and ready, I was not able to access this sooner without paying €25 extra. Need a Kettle in the room. Breakfast was good. More hot options would be beneficial.

Dear Mr. U., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. I am very pleased that you rated us highly in nearly all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Great location and Comfortable stay

Customer review rating 4.6/5

Capricornia19 Solo - 14/01/2020 Confirmed reviews ALL

Yup, I had a nice and comfortable stay at Wien Ibis Hauptbahnhof. All went well & I had no problems whatsoever. I will definitely stay there again in my next visit to Vienna.

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased regarding the nice feedback and that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Thomas Wacker General Manager

Perfect Hotel at perfect location!

TripAdvisor rating 4.5/5

TPE-YouTube Couples - 14/01/2020 TripAdvisor review

A perfect hotel at perfect location and quite good price! The reception very good and the room absolutely perfect! We stayed there and the previous year and because we liked it, we stay again! Near to the train station... and you can go everywhere in Europe!

Thank you for staying with us and for taking the time to review your visit. It was our pleasure to have you as our guest again. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Mr stuart m.

Customer review rating 4.6/5

Stuart M. Couples - 11/01/2020 Confirmed reviews ALL

Was ok, good value, comfortable amenities and helpful staff but no tea or coffee makinf facilities in the room.

Dear Mr. m., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. Regarding the tea or coffee making facilities in the room, I would like to explain that these facilities are no standards in our hotel category. I would like to ask you for understanding. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

could be much better/location is good/the room was bad

Customer review rating 4.6/5

S. J. Friends - 06/01/2020 Confirmed reviews ALL

We stayed 5 nights with our friends in two rooms close to each other. 322 and 320. We were staying in room no.322 that was stinky with smell of cigarettes, the electricitiy sockets didn't work . hair dryer was out of service. we complained several times (almost every night and morning) but there was no solution ("the hotel is full booked", "we should refresh the room", "the electrician should come"). Only on the last night the electrici socketswere repaired and we could charge our telephones without help of our friends from room 320. (We changed the rooms between us at first night).

Dear Mr. S., I would like to offer my sincere apologies for the problems regarding the room, the house-keeping and our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Ibis Wien Hauptbahnhof. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Thomas Wacker General Manager

Very nice one

TripAdvisor rating 4.5/5

ErnoCsoka Solo travel - 02/01/2020 TripAdvisor review

I am thinking what the only one thing is that I could say against the hotel - but nothing comes up :) Nice and silent, comfortable, clean, friendly staff. Good location, three underground station from the city centre, at the Hauptbanhof. All good.

We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff we are very pleased that you gave us the highest ratings. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager
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