Room too small, no bar but good restaurant

We had 2 rooms in the hotel 2 days ago (2 couples and a child). Upon arrival on Thursday night, everything was fine (the very friendly receptionist gave us the rooms and told us the breakfast price and wrote us for breakfast at 8:00) But the next morning two of us were able to have breakfast (my wife's sister and her husband) but my wife and son were told that they could NOT have breakfast by the blonde, long-haired lady (I don't know her name) who had been responsable of the buffet and also reception that morning. The attention of this lady is the worst I have seen in my life (my wife almost started to cry in the discussion of irritation), really disastrous, incredible, the worst of the worst. After arguing with her, she did tell me that my wife and son could have breakfast (but neither wanted anymore after the very, very unpleasant discussion) I sincerely believe that this lady is a problem for the hotel, the hotel image, customer service, I dont understand how is possible that the hotel have someone like this. I do not understand. He is not a person who has the education to know how to attend to customers. I will write this opinión in Tripadvisor website too. Tuvimos 2 habitaciones en el hotel hace 2 dias (2 matrimonios y un niño). A la llegada el jueves noche todo bien (la chica de recepcion muy amable nos dio las habitaciones y nos dijo el precio del desayuno y nos apunto para desayunar a las 8:00) Pero a la mañana siguiente dos de nosotros si pudieron desayunar (la hermana de mi mujer y su marido) pero a mi mujer y mi hijo les dijo que NO podian desayunar la señorita rubia, pelo largo (no se su nombre) que habia encargada del buffet y tanbien de recepcion esa mañana. la atencion de esta señorita es la peor que he visto en mi vida (mi mujer casi empieza a llorar en la discusion de la irritacion), realmente nefasta, increible, lo peor de lo peor. despues de discutir yo con ella si me dijo que podian ya desayunar mi mujer y lo hijo (pero ya ninguno queria tras la discusion muy muy desagradable) Sinceramente creo que esta señorita es un problema para el hotel, su imagen, la atencion al cliente, el hotel sabra como es posible que permita que le represente alguien asi. Yo no lo entiendo. No es una persona que tenga educacion para saber atender a los clientes. Pondré esta nota también en opiniones de Tripadvisor.

We stop over at ibis budget Bayonne when we drive to our villa in Spain on a regular basis. Staff are always happy and so helpful- the rooms extremely clean and the location is perfect - so easy to find.

We always stop here on our journey to Spain from the UK. Ideally located. The room we had has just been refurbished and was excellent. A nice little touch was the USB charge points for charging our phones. Rooms clean and comfy. Staff helpful and polite

Lovely room with everything required