ibis budget Bayonne

ibis budget Bayonne 2 stars

Customer review rating (ALL Rating) 4.3/5 1,312 reviews

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Description

Hotel extras

  • Near Highway exit A 63

  • 5 minutes from the Bayonne city center

  • Free parking, video surveillance

  • Reception desk, open 24/7

  • Courtepaille restaurant on site

Hotel location

ibis budget Bayonne

6, Avenue du Grand Basque, RN 117, ZA Saint Frédéric
64100 BAYONNE
France

  • By plane

    AEROPORT BIARRITZ ANGLET At 8km / 4.97 miles

  • By plane

    Aéroport At 0.1km / 0.06 miles

  • By car

    Accès autoroute At 0.4km / 0.25 miles

  • By train

    GARE SNCF At 1.5km / 0.93 miles

GPS:43.48896, -1.457274

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Courtepaille

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,312 reviews

TripAdvisor Rating  4.0/5  747 reviews

Customer review rating 2.5/5

Robert P. Couples - Confirmed reviews ALL

Room too small, no bar but good restaurant

Dear ROBERT P., Thank you for taking the time to tell us about your experience at the ibis budget Bayonne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Terrible attention of the staff (Malísima atención del personal)

Customer review rating 0.5/5

José L. R. Families - Confirmed reviews ALL

We had 2 rooms in the hotel 2 days ago (2 couples and a child). Upon arrival on Thursday night, everything was fine (the very friendly receptionist gave us the rooms and told us the breakfast price and wrote us for breakfast at 8:00) But the next morning two of us were able to have breakfast (my wife's sister and her husband) but my wife and son were told that they could NOT have breakfast by the blonde, long-haired lady (I don't know her name) who had been responsable of the buffet and also reception that morning. The attention of this lady is the worst I have seen in my life (my wife almost started to cry in the discussion of irritation), really disastrous, incredible, the worst of the worst. After arguing with her, she did tell me that my wife and son could have breakfast (but neither wanted anymore after the very, very unpleasant discussion) I sincerely believe that this lady is a problem for the hotel, the hotel image, customer service, I dont understand how is possible that the hotel have someone like this. I do not understand. He is not a person who has the education to know how to attend to customers. I will write this opinión in Tripadvisor website too. Tuvimos 2 habitaciones en el hotel hace 2 dias (2 matrimonios y un niño). A la llegada el jueves noche todo bien (la chica de recepcion muy amable nos dio las habitaciones y nos dijo el precio del desayuno y nos apunto para desayunar a las 8:00) Pero a la mañana siguiente dos de nosotros si pudieron desayunar (la hermana de mi mujer y su marido) pero a mi mujer y mi hijo les dijo que NO podian desayunar la señorita rubia, pelo largo (no se su nombre) que habia encargada del buffet y tanbien de recepcion esa mañana. la atencion de esta señorita es la peor que he visto en mi vida (mi mujer casi empieza a llorar en la discusion de la irritacion), realmente nefasta, increible, lo peor de lo peor. despues de discutir yo con ella si me dijo que podian ya desayunar mi mujer y lo hijo (pero ya ninguno queria tras la discusion muy muy desagradable) Sinceramente creo que esta señorita es un problema para el hotel, su imagen, la atencion al cliente, el hotel sabra como es posible que permita que le represente alguien asi. Yo no lo entiendo. No es una persona que tenga educacion para saber atender a los clientes. Pondré esta nota también en opiniones de Tripadvisor.

Great stop over.

Customer review rating 5.0/5

Ray &. M. Couples - Confirmed reviews ALL

We stop over at ibis budget Bayonne when we drive to our villa in Spain on a regular basis. Staff are always happy and so helpful- the rooms extremely clean and the location is perfect - so easy to find.

Dear RAYMOND P., We very much appreciate your comments regarding your stay at the ibis budget Bayonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another good stop over

Customer review rating 5.0/5

Maria M. Couples - Confirmed reviews ALL

We always stop here on our journey to Spain from the UK. Ideally located. The room we had has just been refurbished and was excellent. A nice little touch was the USB charge points for charging our phones. Rooms clean and comfy. Staff helpful and polite

Dear MARIA M., We very much appreciate your comments regarding your stay at the ibis budget Bayonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dog friendly hotel

Customer review rating 4.0/5

K. Couples - Confirmed reviews ALL

Lovely room with everything required

Dear MLECZKO K., We very much appreciate your comments regarding your stay at the ibis budget Bayonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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